Freezone Internet www.freezone.co.uk Reviews

★★★★☆
4.2 / 5
84.8% of users recommend this
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Freezone Internet www.freezone.co.uk

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Latest Reviews

★★★★★

“Excellant Customer Service”

Written on: 27/01/2015 by RussellWallace152 (1 review written)

Having had a problem with a previous domain provider which stopped my website and all of my company emails working Oliver at Freezone managed to rectify all of the problems, guided me through what to say to the previous provider and helped me transfer all of the details to freezone...withing an hour i was fully up and running again as if nothing had happened. Many thanks to Oliver Finn at Freezone… Read Full Review

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★★★★★

“help with email account”

Written on: 24/01/2015 by larina1234 (1 review written)

Very well and promptly handled… Read Full Review

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★★★★☆

“Very patient”

Written on: 24/01/2015 by Azuli382 (1 review written)

The member of staff checked everything, changed what was needed and patiently walked me through the email set up on both laptop and mobile. He used the Team viewer when necessary to support me and was generally patient with a non-techy person!… Read Full Review

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★★★★☆

“good online assistance”

Written on: 23/01/2015 by Abbott1988 (1 review written)

The online assistance is always been saving the day. Having said that, I keep getting delays and problems with the email server... But again, as soon as you contact them, they solve issues. cheers, f… Read Full Review

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★★★★★

“There whenever you need them”

Written on: 19/01/2015 by davidbelo (1 review written)

I have been with Freezone domains and hosting since 2009 ( writing in 215) and above their fantastic quality of service, the have never failed to province stellar customer service from simple to very technical problems. I thoroughly recommend them and feel my website are in safe hands! Thank you Freezone team… Read Full Review

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★★★★★

“Fast First class service & suppport”

Written on: 10/01/2015 by johnti (1 review written)

Top service with first class support ( if needed) hosting, email & a comprehensive range of other services which are more now today and instantly available to make the web commercially reliably accessible to us all. Thoroughly recommended… Read Full Review

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★★★★★

“Back to business”

Written on: 04/01/2015 by IainLeslie.5 (1 review written)

I made some gaffs and contacted Oliver Finn at 5.30 a.m.!! via live chat. Problem with email and website builder sorted in 30 mins. Brilliantly. Courteous. Knowledgeable. Quick. I was impressed and reassured. Iain Leslie… Read Full Review

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★★★★★

“Helpfully customer support”

Written on: 20/12/2014 by Brice441 (1 review written)

They are really nice and helpful and easy to get a hold of. Been with them for years, and will be staying with them for more… Read Full Review

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★★★★★

“Outstanding support”

Written on: 15/12/2014 by crbr (2 reviews written)

My site has been hacked twice in the past month, Two guys on Live support have been absolutely exeplary in their efforts to help me. I really hope that the company values their contribution. If it had not been for them, I would probablyhave given the website up and closed my account. Thanks to you all at Freezone… Read Full Review

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★★★★★

“Outstanding Support and Customer Service”

Written on: 12/12/2014 by WatershedLearningAndDevelopment (1 review written)

I started a live chat session this morning to FY and figure out why one of my domains didn't seem to be displaying on some customer's browsers, but did on others.. I couldn't figure it out. My request was picked up within a couple of minutes and the tec support guy looked - could see the website, asked a few more questions then spotted a broken DNS link and fixed it. Seeing as I had support on the line, I asked him to check a sub domain I'd recently set up (as I hadn't done it before). He… Read Full Review

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★★★★★

“Great service”

Written on: 09/12/2014 by roninboy (1 review written)

Very prompt, excellent service. Very quickly identified cause of problem. i.e. me! and provided solution. Good job guys!… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 23/11/2014 by lqSweeney371 (1 review written)

They were a great help with helping me through my billing and walking me through the process of changing my hosting package. Thank you… Read Full Review

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★★★★★

“I lost my email with Microsoft mail live and wasn't...”

Written on: 21/11/2014 by LindaC1973 (3 reviews written)

I lost my email with Microsoft mail live and wasn't able to retrieve my folders - the adviser was a star and helped me retrieve all of the folders and accounts. Thanks! Every time I contact Freezone they are so helpful!… Read Full Review

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★☆☆☆☆

“Terrible all round”

Written on: 21/11/2014 by KarenKidd (1 review written)

Servers have been hacked, no information on how email always down All website content was moved from one server to another without notification sending everything down chat support function is the only real way to get support, it is slow and support team is clearly online with half a dozen people at the same time, absolutely terrible… Read Full Review

Freezone's Comment

Written on: 24/11/2014

You mention in your review that our servers were hacked. This is not true. It may well be that your website was compromised due to a weak FTP password. We have been informing all our customers to ensure that all passwords are very strong. If you contact us we will be happy to assist you in setting this up.

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★★★★★

“Very helpful ”

Written on: 12/11/2014 by 153Kirkpatrick (1 review written)

Oliver Finn was very helpful and quick. Its all setup just have to wait for the site to go live in a few hours… Read Full Review

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★★★★★

“Support and Advice on SEO ”

Written on: 07/11/2014 by IanEMac (1 review written)

Live Chat solved a shared domain ranking conflict I had from the server side which saved me having to write .htaccess files. Good to converse with someone who had a good knowledge of what I was trying to achieve and provide a solution which involved me having to do absolutely nothing but ask… Read Full Review

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★★★★★

“Great service”

Written on: 07/11/2014 by Austin63 (1 review written)

The issue I had was handled quickly and effectively by the support staff. Great service, thanks… Read Full Review

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★★★★★

“online support”

Written on: 05/11/2014 by jxJohnson469 (1 review written)

really helpful, online chat facilty, knowledgable and accurate help… Read Full Review

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★★★★★

“Support first-class”

Written on: 25/10/2014 by tonyh_03 (2 reviews written)

Just experience great service again for Oliver Finn and on a Saturday. I'm not the slickest on techi matters but these guys seriously help you through it. Would not hesitate in recommending Freezone and their support team to anyone… Read Full Review

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★★★★★

“Very helpful & knowledgeable ”

Written on: 22/10/2014 by PedroClark178 (1 review written)

Needed help and got exactly what I needed from a chat with one man. Great help and pointed me in the right direction straight away. Thanks Freezone  :)… Read Full Review

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