Freezone Internet www.freezone.co.uk Reviews

★★★★☆
4.2 / 5
83.9% of users recommend this
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Freezone Internet www.freezone.co.uk

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Latest Reviews

★★★★★

“Very helpful & knowledgeable ”

Written on: 22/10/2014 by PedroClark178 (1 review written)

Needed help and got exactly what I needed from a chat with one man. Great help and pointed me in the right direction straight away. Thanks Freezone  :)… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 17/10/2014 by RomanHolmes8 (1 review written)

We have been with Freezone for over 10 years,over the last year we have had continual problems with e-mail login and speed.Support staff are always pleasant, but very little is ever done to resolve issues, they always claim there are no problems when they check the system, but whether on 1 of our 3 desktops at work, or the lap top at home,e-mail continually gives problems and does not inspire confidence in their server set ups.We have now changed to a far better provider, e-mails now work as… Read Full Review

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★★★★★

“Support Team is great!”

Written on: 13/10/2014 by LeonelWatson1967 (1 review written)

Great support team and suppost as always. Highly recommended hosting and domain providers. All requested have been dealt with very very quickly so far… Read Full Review

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★★★★★

“Amazing Service & Technical Support”

Written on: 09/10/2014 by TrentChaney (1 review written)

I have never had such good support from a company. There technical knowledge is amazing and I would recommend to any party looking for Hosting to use Freezone. I recommend to all my customers and 90% of them take up my suggestion the other 10% go with cheaper hosting and later pay the price for poor hosting speeds and even worst poor support, and server configurations. … Read Full Review

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★★★★★

“problems resolved at Freezone”

Written on: 05/10/2014 by Isaiask310 (1 review written)

Had problems with the setting up web site due to not using very often connected to Live chat with the adviser and he talked me through my domain problems also with the setting up of emails got it sorted thanks to freezone … Read Full Review

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★★★★★

“Thanks that was quick!”

Written on: 05/10/2014 by Hoffmanbs128 (1 review written)

Many thanks. You resolved a problem in double quick time. Much appreciated… Read Full Review

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★★★★★

“amazing service”

Written on: 03/10/2014 by bejan_alizadeh (1 review written)

Great service helped me register domain name, host it and also install wordpress on the website oh and also helped me activate the wordpress theme that i downloaded from theme forest great help thank you alot… Read Full Review

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★★★★★

“Best dedicated servers and support ever!”

Written on: 13/09/2014 by 361Allison (1 review written)

I have no less than 25 dedicated servers (DS3000) with Freezone! So I can say I certainly know about their service which I have been using for over 2 years now. I just don't get the bad review for a dedicated server product they got from the customer below? Because all I can say is that the level of service and support I have received is second to none. I am from the states and used a couple of companies there but then needed dedicated servers specifically in the UK too. After starting off… Read Full Review

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★☆☆☆☆

“Bad web host”

Written on: 11/09/2014 by 95Curtis (1 review written)

i have been whit them for some years and in the last year or so they have gone down hill. my business depends on email but there service is always going down. i have since moved over to hostboxsolutions.com and i can say they are good helped me move all emails over and support is fast… Read Full Review

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★☆☆☆☆

“Freezone DELETED all our data-websites!!! Do not trust!!!”

Written on: 05/09/2014 by Silvasi308 (1 review written)

For months we have had a dedicated server. Paid in full until next year. Plagued with the server crashing and DDOS attacks, the latest of which brought their entire network to a halt for hours with no way of contacting them we complained. Nothing happened so I prepared to move all our servers to a competitor. Unfortunately I didn't do it quite quickly enough. The day before we were moving, Freezone, without any authorisation and mid-contract (and on a dedicated server) they deleted… Read Full Review

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★★★★★

“Excellent Support”

Written on: 30/08/2014

As a long time customer of Freezone I have always been extremely happy with the service. I recently had some issues with a few of my sites and contacted Freezone's Live Chat service. Oliver Finn was polite, efficient and friendly from the first and able to not only resolve my issue but also took proactive action to prevent it occuring again. In addition, Oliver was able to investigate the cause of the problem and discuss it with me. The support I received from Oliver was exceptional, and I… Read Full Review

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★★★★★

“Superb Support”

Written on: 08/08/2014 by 1989McCollum (1 review written)

It's very simple really. You have a problem, you explain it all to the tech guy on live chat. They solve it!… Read Full Review

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★★★☆☆

“email ”

Written on: 16/07/2014 by Ginga_JR (1 review written)

I've been with freezone since the early 90's, i have several domains hosted with them as well. a little miffed to find that my emails and address' have all gone due to a server crash, the saving grace were the tech guys who have set up a new mail account and then helped to get it working via remote link, thanks Oliver & David… Read Full Review

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★☆☆☆☆

“email not good”

Written on: 02/07/2014 by Anabella229 (1 review written)

i think that this company is not good i used them for some time now and there email is all ways going down and i do not get all my emails… Read Full Review

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★★★☆☆

“server rash & ive chat help”

Written on: 30/06/2014 by fliss7 (1 review written)

been with freezone since beginning been awfull last few weeks but now problems seem to have been resolved but oliver finn brilliant help on the live chat. STILL VERY ANNOYED THOUGH THAT DURING THERE CRASH I LOST THE EMAIL ADDRESS I HAVE HAD FOR OVER 15 YEARS!!!! they have said they set it up on my new email as an alias (dubious how well / long that will work) and hate new fz number email address prefix - Surely there must havew been some way of keeping my old address?????????????… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!!!!”

Written on: 13/06/2014 by McKnight350 (1 review written)

Email is down at least once a week. Always promised it will be up with an hour, never is usually down for the whole day. I think they make more money from keep you on hold waiting to complain than from new customers. Impossible to run a business with this service. No offer of compensation even when requested. DO NOT USE!!!!!!… Read Full Review

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★☆☆☆☆

“Serious Problems with Freezone.co.uk.Just dont go there”

Written on: 06/06/2014

Been with freezone since 2000. No problems till last month. Had 4 weeks of hell with them. Emails down for over 3 week-not good when running a business.Lost so much money. Constantly told will be resolved in hours. For last three days since at last receiving emails through website only have Tried and tried and tried to configure Outlook and Iphone login to be contantly palmed off like an idiot-constantly told details were correct. Spent over £50 tonight to have a specialist IT person come to… Read Full Review

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★☆☆☆☆

“Demise of a once reliable service”

Written on: 03/06/2014 by ex-erasmus (1 review written)

I only have an email account with Freezone, but I have been unable to access my mail or address book for almost 2 weeks. I have rung support several times and have been told it will be sorted out. Today, no-one is available to take my call. It seems they are in big trouble, despite the website showing technical issues that have supposedly been resolved. I have had my email account for many years (and used to have domains with them also), but the time has come to move on. I suggest you avoid… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 28/05/2014

Freezone / Domain Express have lied through their teeth to me since Thursday last week. I have been waiting for emails to become live again for nearly a week, and when i'm running an internet business this is a big problem. I am going to move from Freezone but in the process my website will be down for 24 hours. They have caused me loses of £1000's and i'm losing more customers to their poor poor service. Everyone AVOID and use a reputable company… Read Full Review

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★☆☆☆☆

“Goodbye to chaos”

Written on: 26/05/2014 by flogbog (1 review written)

I have been with Freezone sine the beginning, but the last week has been too much to bear. I'm off to sunnier pastures with BT. Great pity, but I can only assume that they have run out of money and gone through the door. Just too damned frustrating to continue… Read Full Review

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