Freezone Internet www.freezone.co.uk Reviews

★★★★☆
4.2 / 5
85% of users recommend this
  • Value For Money

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Freezone Internet www.freezone.co.uk

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Latest Reviews

★★★★★

“freezone live chat tech support”

Written on: 25/03/2015 by jenny-gx (1 review written)

Freezone live chat tech support is brilliant, the advisors are really helpful and have always solved my difficulties. Things dont go wrong too often but when they do its great to be able to have confidence that a solution can be found! thanks! :)… Read Full Review

Freezone's Response to jenny-gx's Review

Written on: 26/03/2015

Thank you for sharing such nice words about our support team. We are glad to know that you have appreciated all our efforts to provide you with the best services possible. Our support team is available 24/7 round-the-clock to provide you assistance over Emails, Live Chat and also over Remote Desktop.

Please keep us updated with your feedbacks and they are definitely helpful in improving our products and services.

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★★★★★

“Regaining email accesss”

Written on: 23/03/2015 by Birdgw135 (1 review written)

Mark Fordham on webchat was very helpful, may thanks!… Read Full Review

Freezone's Comment

Written on: 23/03/2015

Thank you for taking the time to share your good experience on live chat with Mark. We are glad to know that your query was dealt promptly and efficiently on live chat and you are happy with our support. We are always happy to provide you with the excellent support that you deserve. We will continue to apply our best efforts to make our system more user friendly and simple so you can get more out of our services. Please also follow us on Facebook and Twitter.

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★★★★★

“Fantastic customer service, and great web hosting. AAA*”

Written on: 17/03/2015 by TiannaWard368 (1 review written)

Great company to deal with. Knowledgeable and friendly staff, and very quick to sort out any problems - must be the best technical support available. Great web hosting, great prices too. All in all, a very happy customer of some 8-9yrs or so. I also run several clients websites hosted on Freezone - because I trust them to deal with problems quickly and efficiently, and they have such good customer care. Good Prices, and hosting packages. Fantastic Support UK-based, which is reassuring to… Read Full Review

Freezone's Comment

Written on: 23/03/2015

Thank you so much for giving us a perfect 5 stars rating and for recommending Freezone to others. It means a lot to us that you took the time. We really appreciate the opportunity to provide you the best in web hosting and domain services for last 8-9 years. We will continue to work hard to provide you with the excellent services. Please also follow us on Twitter and Facebook. We wish you the best in your web endeavors.

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★☆☆☆☆

“BAD SERVICE - FOB YOU OFF IF THEY MESS US YOUR ACCOUNT”

Written on: 17/03/2015 by Wiley180 (1 review written)

Seriously bad customer service..... they will always make out you are wrong... even though they mess up you account. .. And then change your account as if nothing happened 1. Screwed up on site after manual update through them (all content disappeared) - blamed it on password not strong enough. This updated was made and everything disappered after THEY updated it. 2. Outsourced website name - even though part of a package. HUGE problem. And said this was never linked however we were using… Read Full Review

Freezone's Comment

Written on: 23/03/2015

Thank you for your time to write your reviews about our services. We sincerely apologies for all the inconveniences that has been caused. Generally our process to migrate domain from one server to another is very smooth. Unfortunately you did not have a good experience with our migration process.

As part of our relentless focus on service-orientation, we have paid great attention to your review and your comments are taken into consideration in order to take proper measures and make sure that such an incidence will not occur in the future. Please contact our 24/7 live chat support for any help you need.

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★★★★★

“Live chat support review”

Written on: 14/03/2015 by richmills (2 reviews written)

Had a couple of queries relating to my reseller account. Went onto Live Chat for help. Chat was initiated quickly, and all my questions answered clearly, either through the chat or by referring me to the appropriate places in the knowledge base. Support technician was very friendly as well as being professional. Also liked the ability to print or email a transcript of the conversation so I can refer back to points at a later time… Read Full Review

Freezone's Response to richmills's Review

Written on: 23/03/2015

Thank you for taking the time to tell us about your good experience on live chat. It's good to know that all your queries were dealt efficiently and promptly by our support technician. I will make sure that all support staff members are aware of your amazing feedback so they can realise that their efforts are paying off. we take pride in providing good customer support to our valued customers and always happy to assist you. Please also follow us on Facebook and Twitter.

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★★★★★

“Eager to help”

Written on: 13/03/2015 by Moore496 (1 review written)

Happy with my experience and they were more than willing to help me out with the issues I was facing. Would kindly recommend to any of my friends, clients or colleagues. Thanks… Read Full Review

Freezone's Comment

Written on: 23/03/2015

Thank you so much for giving us a perfect 5 stars rating and for recommending Freezone to others. It means a lot to us that you took the time. We really appreciate the opportunity to provide you the best in web hosting and domain services. We will continue to work hard to provide you with the excellent services. Please also follow us on Twitter and Facebook. We wish you the best in your web endeavors.

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★★★☆☆

“Get what you pay for”

Written on: 12/03/2015 by Terrancem461 (1 review written)

This product is ok- I use their web hosting and webmail services. Whenever there is a problem (which doesn't happen all that often) then there is an online help chat which gets answered after about 10 minutes. As I say, this is nothing spectacular but keeps on working so it's not outrageous for the money!… Read Full Review

Freezone's Comment

Written on: 23/03/2015

Thank you for your time to give us your feedback about our support. It means a lot to us that you took the time. We are keep working hard to make our services more friendly and reliable for our customers so you can get maximum out of it. I assure you that we will continue to do our best to provide you with the excellent support and we are always open to any suggestions that can make our customer's experience much better.

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★★★★★

“Great hosting package!”

Written on: 12/03/2015 by Audrey51 (1 review written)

Fast reliable servers, great support, what else do you need?… Read Full Review

Freezone's Comment

Written on: 23/03/2015

We thank you for your time to share such nice words about our support and services. We will continue to work hard to provide you with the excellent support and services.

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★★★★★

“I've always had great service from FreeZone”

Written on: 20/02/2015 by 1975McAllister (1 review written)

My hosting needs are pretty modest - domain registration and hosting - but whenever I've had a question, or an issue has arisen, either technical or billing, the folks on the end of the phone at Freezone have always been clear, calm, courteous, and have always provided a solution. Not only that, they have always phoned me back when they said they would. I feel like a bigger customer than I am… Read Full Review

Freezone's Comment

Written on: 20/02/2015

We thank you for your time to share such nice words about our support and services. We really appreciate the opportunity to provide you the best in web hosting and domain services. We are pleased to know that you are happy with our services and our efforts to provide you the best services are paying off. We assure you that we will keep doing our best to make you proud as our happy customer.

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★★★★★

“Good Customer After Service Support ”

Written on: 19/02/2015 by 15563 (1 review written)

I received good after service support when setting up our webpage. I received a good support from a staff called Zeenat Bokhariwho who went that extra mile to solve an issue ref domains and hosting while setting up a new Website. I have been using Freezone since 2004. Siva LonW2 … Read Full Review

Freezone's Response to 15563's Review

Written on: 19/02/2015

Thank you so much for taking the time to share your experience online. It means a lot to us that you took the time. We are glad to see that your web query was dealt efficiently by Zeenat and your website is all up and running. At Freezone, we take pride in going extra mile to help our valued customers with all their web queries. We assure you that we will keep doing our best to provide you with the excellent services. We wish you the best in your web endeavors.

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★★★★★

“New Domain Name & Freezone Email Package - Excellent...”

Written on: 17/02/2015 by DaveB424 (1 review written)

Have been a Freezone freemail customer for over 12 years, service and support always very good. Just upgraded to a new Domain name and Freezone email package, with help from Freezone Sales / Support team I was up and running within 30 minutes of placing the order. All tutorials and documentation worked as stated, and worked first time. Excellent service from the Sales & Support team - very helpful and knowledgeable. Many thanks to all involved at Freezone… Read Full Review

Freezone's Response to DaveB424's Review

Written on: 17/02/2015

We thank you for your time to share such nice words about our support and services.It is indeed a great pleasure to serve you with the best we can. We are pleased to know that you were up and running instantly after placing the order with us. At Freezone, we always try our best to go one step ahead to help our valued customers with each of their web queries. We assure you that we will keep up the good work. Please also follow us on Facebook and Twitter.

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★★★★★

“Speedy Online Chat Help Service”

Written on: 14/02/2015 by Khloez311 (1 review written)

Very quick turn around for 2 queries. Solved in under 10 minutes online… Read Full Review

Freezone's Comment

Written on: 16/02/2015

Thank you so much for taking the time to share your experiences online. . It means a lot to us that you took the time. We are glad to know that your queries were dealt promptly by our Online chat support. It indeed is a pleasure to serve you the very best in web industry and we assure you that we will keep doing the hard work to provide you with the excellent services that you deserve. Please also follow us on Facebook and Twitter.

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★★★★★

“Very impressed with online support”

Written on: 11/02/2015 by Marshallrx295 (1 review written)

I'd encountered a few problems with the update to Freezone's services. I couldn't log in to either my control panel or my e-mail client. However in less than a half hour conversation with 'Oliver Finn' not only had he solved my problems but also given me correct details and advice in case anything like this happened again. Very friendly support and extremely helpful… Read Full Review

Freezone's Comment

Written on: 11/02/2015

Thank you for taking the time to share your good experience on live chat with Oliver. We are glad to know that your query was dealt promptly and efficiently on live chat and you are happy with our support. We are always happy to provide you with the excellent support that you deserve. We will continue to apply our best efforts to make our system more user friendly and simple so you can get more out of our services. Please also follow us on Facebook and Twitter.

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★★★★★

“Excellent”

Written on: 03/02/2015 by ReedKoch412 (1 review written)

Although the online chat with the support seems a bit remote for me ( I am used to old-fashioned telephone calls), everything is accomplished with efficiency and friendliness. Excellent, especially for a Sunday… Read Full Review

Freezone's Comment

Written on: 03/02/2015

We thank you for your time to share your experience about our live chat support. I am glad to know that you are happy with the support you received on live chat. We will continue to do our best to provide you with the excellent services. Please follow us on Twitter and Facebook and feel free to visit the Freezone “Power Your Site” blog to learn new ways of boosting your website. Have a good day!

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★★★★★

“Brief technical issue”

Written on: 31/01/2015 by Hoey64 (1 review written)

Today Oliver was most superb. I just read that back and that implies at other times he isn't. Not the case Oliver is always superb, calm and above all helpful, even when sometimes I am a little stressed. I feel compelled to say now I've started. ALL the live suppot team are superb, Thanks again guys for the superb support Anyway problem sorted thanks again… Read Full Review

Freezone's Response to Hoey64's Review

Written on: 02/02/2015

Thank you so much for taking the time to share your experiences online. It means a lot to us that you took the time. I am happy to know that Oliver provided you with excellent support and I will be sure to share your feedback with him and the entire team. They love knowing that you appreciate their service. We will always do our best to provide you with the excellent services. Please tell your friends about us and follow us on Twitter and Facebook. I wish you the best in your web endeavours.

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★★★★★

“Excellant Customer Service”

Written on: 27/01/2015 by RussellWallace152 (1 review written)

Having had a problem with a previous domain provider which stopped my website and all of my company emails working Oliver at Freezone managed to rectify all of the problems, guided me through what to say to the previous provider and helped me transfer all of the details to freezone...withing an hour i was fully up and running again as if nothing had happened. Many thanks to Oliver Finn at Freezone… Read Full Review

Freezone's Comment

Written on: 03/02/2015

Dear Russell,

Thank you for taking the time to tell us about your good experience on live chat with Oliver. It's good to know that all your queries were dealt efficiently and promptly by Oliver and your are up and running again. I will make sure that he is aware of your amazing feedback as well as our other team members. we take pride in providing good customer support to our valued customers and always there to assist you. Please also follow us on Facebook and Twitter.

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★★★★★

“help with email account”

Written on: 24/01/2015 by larina1234 (1 review written)

Very well and promptly handled… Read Full Review

Freezone's Response to larina1234's Review

Written on: 03/02/2015

Dear Larina,

Thank you for taking the time to send us your valuable reviews. We wholeheartedly appreciate the opportunity to provide you the best in web hosting and domain services, and wish you the best in your web endeavors.

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★★★★☆

“Very patient”

Written on: 24/01/2015 by Azuli382 (1 review written)

The member of staff checked everything, changed what was needed and patiently walked me through the email set up on both laptop and mobile. He used the Team viewer when necessary to support me and was generally patient with a non-techy person!… Read Full Review

Freezone's Comment

Written on: 03/02/2015

Thank you for your time to give us the positive feedback about our support. It means a lot to us that you took the time.At Freezone. I am pleased to know that you were dealt patiently with your queries. We will continue to work hard to provide you with the excellent support and hope will get full five stars rating in future. We are always open to any suggestions that can make our customer's experience much better.

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★★★★☆

“good online assistance”

Written on: 23/01/2015 by Abbott1988 (1 review written)

The online assistance is always been saving the day. Having said that, I keep getting delays and problems with the email server... But again, as soon as you contact them, they solve issues. cheers, f… Read Full Review

Freezone's Comment

Written on: 03/02/2015

Thank you so much for taking the time to share your experience with our Online chat support. It's good to know that your issues were resolved online and you are happy with our Online assistance. We are also concerned about the delays issues you have been facing. At Freezone, we take pride in ensuring our customer’s satisfaction. Please contact our support team to address all your issues, I assure you that we will do our best to resolve them permanently.

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★★★★★

“There whenever you need them”

Written on: 19/01/2015 by davidbelo (1 review written)

I have been with Freezone domains and hosting since 2009 ( writing in 215) and above their fantastic quality of service, the have never failed to province stellar customer service from simple to very technical problems. I thoroughly recommend them and feel my website are in safe hands! Thank you Freezone team… Read Full Review

Freezone's Response to davidbelo's Review

Written on: 03/02/2015

Thank you so much for giving us a perfect 5 stars rating and for recommending Freezone to others. It means a lot to us that you took the time. We really appreciate the opportunity to provide you the best in web hosting and domain services since 2009. We will continue to work hard to provide you with the excellent services. Please also follow us on Twitter and Facebook. We wish you the best in your web endeavors.

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