Freezone Internet www.freezone.co.uk Reviews

★★★★☆
4.2 / 5
84% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Freezone Internet www.freezone.co.uk - Ask a question now

Media Gallery for Freezone Internet www.freezone.co.uk

Freezone Internet www.freezone.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Outstanding support”

Written on: 15/12/2014 by crbr (2 reviews written)

My site has been hacked twice in the past month, Two guys on Live support have been absolutely exeplary in their efforts to help me. I really hope that the company values their contribution. If it had not been for them, I would probablyhave given the website up and closed my account. Thanks to you all at Freezone… Read Full Review

Report this review
★★★★★

“Outstanding Support and Customer Service”

Written on: 12/12/2014 by WatershedLearningAndDevelopment (1 review written)

I started a live chat session this morning to FY and figure out why one of my domains didn't seem to be displaying on some customer's browsers, but did on others.. I couldn't figure it out. My request was picked up within a couple of minutes and the tec support guy looked - could see the website, asked a few more questions then spotted a broken DNS link and fixed it. Seeing as I had support on the line, I asked him to check a sub domain I'd recently set up (as I hadn't done it before). He… Read Full Review

Report this review
★★★★★

“Great service”

Written on: 09/12/2014 by roninboy (1 review written)

Very prompt, excellent service. Very quickly identified cause of problem. i.e. me! and provided solution. Good job guys!… Read Full Review

Report this review
★★★★★

“Excellent Customer Service”

Written on: 23/11/2014 by lqSweeney371 (1 review written)

They were a great help with helping me through my billing and walking me through the process of changing my hosting package. Thank you… Read Full Review

Report this review
★★★★★

“I lost my email with Microsoft mail live and wasn't...”

Written on: 21/11/2014 by LindaC1973 (3 reviews written)

I lost my email with Microsoft mail live and wasn't able to retrieve my folders - the adviser was a star and helped me retrieve all of the folders and accounts. Thanks! Every time I contact Freezone they are so helpful!… Read Full Review

Report this review
★☆☆☆☆

“Terrible all round”

Written on: 21/11/2014 by KarenKidd (1 review written)

Servers have been hacked, no information on how email always down All website content was moved from one server to another without notification sending everything down chat support function is the only real way to get support, it is slow and support team is clearly online with half a dozen people at the same time, absolutely terrible… Read Full Review

Freezone's Comment

Written on: 24/11/2014

You mention in your review that our servers were hacked. This is not true. It may well be that your website was compromised due to a weak FTP password. We have been informing all our customers to ensure that all passwords are very strong. If you contact us we will be happy to assist you in setting this up.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very helpful ”

Written on: 12/11/2014 by 153Kirkpatrick (1 review written)

Oliver Finn was very helpful and quick. Its all setup just have to wait for the site to go live in a few hours… Read Full Review

Report this review
★★★★★

“Support and Advice on SEO ”

Written on: 07/11/2014 by IanEMac (1 review written)

Live Chat solved a shared domain ranking conflict I had from the server side which saved me having to write .htaccess files. Good to converse with someone who had a good knowledge of what I was trying to achieve and provide a solution which involved me having to do absolutely nothing but ask… Read Full Review

Report this review
★★★★★

“Great service”

Written on: 07/11/2014 by Austin63 (1 review written)

The issue I had was handled quickly and effectively by the support staff. Great service, thanks… Read Full Review

Report this review
★★★★★

“online support”

Written on: 05/11/2014 by jxJohnson469 (1 review written)

really helpful, online chat facilty, knowledgable and accurate help… Read Full Review

Report this review
★★★★★

“Support first-class”

Written on: 25/10/2014 by tonyh_03 (2 reviews written)

Just experience great service again for Oliver Finn and on a Saturday. I'm not the slickest on techi matters but these guys seriously help you through it. Would not hesitate in recommending Freezone and their support team to anyone… Read Full Review

Report this review
★★★★★

“Very helpful & knowledgeable ”

Written on: 22/10/2014 by PedroClark178 (1 review written)

Needed help and got exactly what I needed from a chat with one man. Great help and pointed me in the right direction straight away. Thanks Freezone  :)… Read Full Review

Report this review
★☆☆☆☆

“Do Not Use”

Written on: 17/10/2014 by RomanHolmes8 (1 review written)

We have been with Freezone for over 10 years,over the last year we have had continual problems with e-mail login and speed.Support staff are always pleasant, but very little is ever done to resolve issues, they always claim there are no problems when they check the system, but whether on 1 of our 3 desktops at work, or the lap top at home,e-mail continually gives problems and does not inspire confidence in their server set ups.We have now changed to a far better provider, e-mails now work as… Read Full Review

Report this review
★★★★★

“Support Team is great!”

Written on: 13/10/2014 by LeonelWatson1967 (1 review written)

Great support team and suppost as always. Highly recommended hosting and domain providers. All requested have been dealt with very very quickly so far… Read Full Review

Report this review
★★★★★

“Amazing Service & Technical Support”

Written on: 09/10/2014 by TrentChaney (1 review written)

I have never had such good support from a company. There technical knowledge is amazing and I would recommend to any party looking for Hosting to use Freezone. I recommend to all my customers and 90% of them take up my suggestion the other 10% go with cheaper hosting and later pay the price for poor hosting speeds and even worst poor support, and server configurations. … Read Full Review

Report this review
★★★★★

“problems resolved at Freezone”

Written on: 05/10/2014 by Isaiask310 (1 review written)

Had problems with the setting up web site due to not using very often connected to Live chat with the adviser and he talked me through my domain problems also with the setting up of emails got it sorted thanks to freezone … Read Full Review

Report this review
★★★★★

“Thanks that was quick!”

Written on: 05/10/2014 by Hoffmanbs128 (1 review written)

Many thanks. You resolved a problem in double quick time. Much appreciated… Read Full Review

Report this review
★★★★★

“amazing service”

Written on: 03/10/2014 by bejan_alizadeh (1 review written)

Great service helped me register domain name, host it and also install wordpress on the website oh and also helped me activate the wordpress theme that i downloaded from theme forest great help thank you alot… Read Full Review

Report this review
★★★★★

“Best dedicated servers and support ever!”

Written on: 13/09/2014 by 361Allison (1 review written)

I have no less than 25 dedicated servers (DS3000) with Freezone! So I can say I certainly know about their service which I have been using for over 2 years now. I just don't get the bad review for a dedicated server product they got from the customer below? Because all I can say is that the level of service and support I have received is second to none. I am from the states and used a couple of companies there but then needed dedicated servers specifically in the UK too. After starting off… Read Full Review

Report this review
★☆☆☆☆

“Bad web host”

Written on: 11/09/2014 by 95Curtis (1 review written)

i have been whit them for some years and in the last year or so they have gone down hill. my business depends on email but there service is always going down. i have since moved over to hostboxsolutions.com and i can say they are good helped me move all emails over and support is fast… Read Full Review

Report this review
overview