Freezone Internet www.freezone.co.uk Reviews

★★★★☆
4.2 / 5
249
86% of users recommend this
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Freezone Internet www.freezone.co.uk

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Latest Reviews

★★★★★

“Iphone 6 email ”

Written on: 04/06/2015 by Purcell333 (1 review written)

great, helpful and above all very patient, spent time coaching through how to add my emails to my phone and then assisted in the troubleshooting to get it working correctly… Read Full Review

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★★★★★

“Quick service, to the point and great help”

Written on: 23/05/2015 by PB1 (1 review written)

I have had to contact Freezone a couple of times this week due to problems getting in to my cpanel and using it. Made a phone call one day and online chat the other. It was great NOT to be passed from person to person and matters resolved within a few minutes. Great technical Support just as one would hope to have when hosting a business site. Thanks guys!!! It's a thumbs up from me!!… Read Full Review

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★★★★★

“FREEZONE ”

Written on: 20/05/2015

I just bought my domain a couple of days ago and I had amazing experience with it. The website is really well organised and easy to use. I happened to chat with a member of staff regarding the DNS settings. His name is Oliver Finn and he was really helpful and answered all of my questions. It's really nice to know that you have their full support, whenever you need it… Read Full Review

Freezone's Comment

Written on: 22/05/2015

Thank you so much for giving us such an amazing feedback. We always love to make each and every customer of ours happy and satisfied with us. Mark Fordham will certainly be happy with your feedback. We all take pride in providing an excellent service and great customer support and therefore we are happy with your feedback.We assure you that we will continue to do our best to provide you with the excellent support and services.

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★★★★★

“Great support on a Sunday morning”

Written on: 19/05/2015 by Lesliemu2 (1 review written)

Needed help on a Sunday and got it - simple as! … Read Full Review

Freezone's Comment

Written on: 19/05/2015

Thank you for your time to give us the positive feedback about our support. Our support team is always available to provide you assistance with your queries. We wish you the best in your web endeavours.

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★★★★★

“Great Tech Support”

Written on: 13/05/2015

Very helpful online chat support, and telephone support dealing with issues quickly… Read Full Review

Freezone's Comment

Written on: 15/05/2015

Thank you for taking the time to send us your valuable reviews. We wholeheartedly appreciate the opportunity to provide you the best in web hosting and domain services and wish you the best in your web endeavours.

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★★★★★

“Login Woes Sorted!”

Written on: 09/05/2015 by amanitam (1 review written)

I've been with Freezone since 2009 and have always had the best of customer service and support. Today's session with Oliver Finn may have been longer then normal but with the same positive result I've come to expect from Freezone… Read Full Review

Freezone's Response to amanitam's Review

Written on: 12/05/2015

Thank you for taking the time to tell us about your good experience on live chat with Oliver. We really appreciate the opportunity to provide you the best in web hosting and domain services since 2009. We will continue to work hard to provide you with the excellent services. We wish you the best in your web endeavours.

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★★★★★

“E-mail help”

Written on: 03/05/2015 by Purcellgv1 (1 review written)

One of my accounts stopped working, your staff member sorted it out for me fairly quickly… Read Full Review

Freezone's Comment

Written on: 06/05/2015

Thank you for taking the time to share your valuable reviews. We are glad to know that your query was dealt promptly by one of our support member. We assure you that we will keep up the good work. We wish you the best in your web endeavors.

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★☆☆☆☆

“Horrific Customer Service”

Written on: 22/04/2015 by CarmenHutchinson (1 review written)

We have been a customer of Freezone since 2012, and over time their service and support has become horrendous. Their downtime is far worse than it should be, at one period this was about 30 minutes a day, I have an email transcript promising a 99.9% SLA for our reseller package, when I asked them why I had all this downtime in breach of what they promised they told me I would have to upgrade to a VPS for 100% SLA (really?). You should also be aware that if you try to download all of your data… Read Full Review

Freezone's Comment

Written on: 05/05/2015

Thank you for sharing your comments about our support and services. I am sorry to hear that you have had bad experience with our services. We ensure that this is an exceptional case but not our practice.

We are always concerned about the security of our customers and to ensure a fool proof and the most secured hosting environment, we have to take some strong security measurements in place and if the system detects any suspicious login or the mismatch of credentials, our firewall system blocks for the time being. To ensure uninterrupted and seamless services, we have a server’s monitoring department that is responsible to keep a full check and balance on all the server’s parameters.

We have always tried to offer quality services and best prices to our customers. I ensure that we do send renewal reminders to all our customers as this is something that’s being controlled by the automated system. After sending a few friendly reminders for about 30 days, the system next sends out suspension notice before suspending any services. As a last resort, if the invoice still remains unpaid then it suspends the services for the time being.

Please let us know if there any pending issues related to you account. We will do our utmost to resolve them with immediate effect.

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★★★★★

“Great service”

Written on: 15/04/2015 by Duckworth210 (1 review written)

It was late at night and I needed some help. Oliver was there on the end of the computer and sorted me out. Thank you… Read Full Review

Freezone's Comment

Written on: 16/04/2015

Thank you for taking the time to share your good experience on live chat with Oliver. We are glad to know that your query was dealt promptly and efficiently on live chat. We are always happy to provide you with the excellent support. We wish you the best in your web endeavors.

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★★★★★

“technical web forwarding issue”

Written on: 11/04/2015 by alkil (2 reviews written)

i just did web chat, pasted my tech guys requirements to the web chat assistant step by step helped me reslove my issue within less than 3 mins!!… Read Full Review

Freezone's Response to alkil's Review

Written on: 13/04/2015

Thank you so much for taking the time to share your experience online. It means a lot to us that you took the time. We are glad to see that your web query was dealt efficiently and promptly by our live support agent. We assure you that we will keep doing our best to provide you with the excellent services.

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★★★★★

“freezone live chat tech support”

Written on: 25/03/2015 by jenny-gx (1 review written)

Freezone live chat tech support is brilliant, the advisors are really helpful and have always solved my difficulties. Things dont go wrong too often but when they do its great to be able to have confidence that a solution can be found! thanks! :)… Read Full Review

Freezone's Response to jenny-gx's Review

Written on: 26/03/2015

Thank you for sharing such nice words about our support team. We are glad to know that you have appreciated all our efforts to provide you with the best services possible. Our support team is available 24/7 round-the-clock to provide you assistance over Emails, Live Chat and also over Remote Desktop.

Please keep us updated with your feedbacks and they are definitely helpful in improving our products and services.

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★★★★★

“Regaining email accesss”

Written on: 23/03/2015 by Birdgw135 (1 review written)

Mark Fordham on webchat was very helpful, may thanks!… Read Full Review

Freezone's Comment

Written on: 23/03/2015

Thank you for taking the time to share your good experience on live chat with Mark. We are glad to know that your query was dealt promptly and efficiently on live chat and you are happy with our support. We are always happy to provide you with the excellent support that you deserve. We will continue to apply our best efforts to make our system more user friendly and simple so you can get more out of our services. Please also follow us on Facebook and Twitter.

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★★★★★

“Fantastic customer service, and great web hosting. AAA*”

Written on: 17/03/2015 by TiannaWard368 (1 review written)

Great company to deal with. Knowledgeable and friendly staff, and very quick to sort out any problems - must be the best technical support available. Great web hosting, great prices too. All in all, a very happy customer of some 8-9yrs or so. I also run several clients websites hosted on Freezone - because I trust them to deal with problems quickly and efficiently, and they have such good customer care. Good Prices, and hosting packages. Fantastic Support UK-based, which is reassuring to… Read Full Review

Freezone's Comment

Written on: 23/03/2015

Thank you so much for giving us a perfect 5 stars rating and for recommending Freezone to others. It means a lot to us that you took the time. We really appreciate the opportunity to provide you the best in web hosting and domain services for last 8-9 years. We will continue to work hard to provide you with the excellent services. Please also follow us on Twitter and Facebook. We wish you the best in your web endeavors.

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★☆☆☆☆

“BAD SERVICE - FOB YOU OFF IF THEY MESS US YOUR ACCOUNT”

Written on: 17/03/2015 by Wiley180 (1 review written)

Seriously bad customer service..... they will always make out you are wrong... even though they mess up you account. .. And then change your account as if nothing happened 1. Screwed up on site after manual update through them (all content disappeared) - blamed it on password not strong enough. This updated was made and everything disappered after THEY updated it. 2. Outsourced website name - even though part of a package. HUGE problem. And said this was never linked however we were using… Read Full Review

Freezone's Comment

Written on: 23/03/2015

Thank you for your time to write your reviews about our services. We sincerely apologies for all the inconveniences that has been caused. Generally our process to migrate domain from one server to another is very smooth. Unfortunately you did not have a good experience with our migration process.

As part of our relentless focus on service-orientation, we have paid great attention to your review and your comments are taken into consideration in order to take proper measures and make sure that such an incidence will not occur in the future. Please contact our 24/7 live chat support for any help you need.

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★★★★★

“Live chat support review”

Written on: 14/03/2015 by richmills (2 reviews written)

Had a couple of queries relating to my reseller account. Went onto Live Chat for help. Chat was initiated quickly, and all my questions answered clearly, either through the chat or by referring me to the appropriate places in the knowledge base. Support technician was very friendly as well as being professional. Also liked the ability to print or email a transcript of the conversation so I can refer back to points at a later time… Read Full Review

Freezone's Response to richmills's Review

Written on: 23/03/2015

Thank you for taking the time to tell us about your good experience on live chat. It's good to know that all your queries were dealt efficiently and promptly by our support technician. I will make sure that all support staff members are aware of your amazing feedback so they can realise that their efforts are paying off. we take pride in providing good customer support to our valued customers and always happy to assist you. Please also follow us on Facebook and Twitter.

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★★★★★

“Eager to help”

Written on: 13/03/2015 by Moore496 (1 review written)

Happy with my experience and they were more than willing to help me out with the issues I was facing. Would kindly recommend to any of my friends, clients or colleagues. Thanks… Read Full Review

Freezone's Comment

Written on: 23/03/2015

Thank you so much for giving us a perfect 5 stars rating and for recommending Freezone to others. It means a lot to us that you took the time. We really appreciate the opportunity to provide you the best in web hosting and domain services. We will continue to work hard to provide you with the excellent services. Please also follow us on Twitter and Facebook. We wish you the best in your web endeavors.

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★★★☆☆

“Get what you pay for”

Written on: 12/03/2015 by Terrancem461 (1 review written)

This product is ok- I use their web hosting and webmail services. Whenever there is a problem (which doesn't happen all that often) then there is an online help chat which gets answered after about 10 minutes. As I say, this is nothing spectacular but keeps on working so it's not outrageous for the money!… Read Full Review

Freezone's Comment

Written on: 23/03/2015

Thank you for your time to give us your feedback about our support. It means a lot to us that you took the time. We are keep working hard to make our services more friendly and reliable for our customers so you can get maximum out of it. I assure you that we will continue to do our best to provide you with the excellent support and we are always open to any suggestions that can make our customer's experience much better.

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★★★★★

“Great hosting package!”

Written on: 12/03/2015 by Audrey51 (1 review written)

Fast reliable servers, great support, what else do you need?… Read Full Review

Freezone's Comment

Written on: 23/03/2015

We thank you for your time to share such nice words about our support and services. We will continue to work hard to provide you with the excellent support and services.

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★★★★★

“I've always had great service from FreeZone”

Written on: 20/02/2015 by 1975McAllister (1 review written)

My hosting needs are pretty modest - domain registration and hosting - but whenever I've had a question, or an issue has arisen, either technical or billing, the folks on the end of the phone at Freezone have always been clear, calm, courteous, and have always provided a solution. Not only that, they have always phoned me back when they said they would. I feel like a bigger customer than I am… Read Full Review

Freezone's Comment

Written on: 20/02/2015

We thank you for your time to share such nice words about our support and services. We really appreciate the opportunity to provide you the best in web hosting and domain services. We are pleased to know that you are happy with our services and our efforts to provide you the best services are paying off. We assure you that we will keep doing our best to make you proud as our happy customer.

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★★★★★

“Good Customer After Service Support ”

Written on: 19/02/2015 by 15563 (1 review written)

I received good after service support when setting up our webpage. I received a good support from a staff called Zeenat Bokhariwho who went that extra mile to solve an issue ref domains and hosting while setting up a new Website. I have been using Freezone since 2004. Siva LonW2 … Read Full Review

Freezone's Response to 15563's Review

Written on: 19/02/2015

Thank you so much for taking the time to share your experience online. It means a lot to us that you took the time. We are glad to see that your web query was dealt efficiently by Zeenat and your website is all up and running. At Freezone, we take pride in going extra mile to help our valued customers with all their web queries. We assure you that we will keep doing our best to provide you with the excellent services. We wish you the best in your web endeavors.

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