Written on: 05/05/2013
I'm a fairly new customer with Redstation and I'm happy to say the process of moving to them has been a pleasure. Their support staff have been very helpful and nothing has been too much trouble. The telephone support is all provided over a freephone number which is great as so many other hosting companies make you call expensive 0870 numbers. Redstation is a breath of fresh air and I would recommend them to anyone looking for a reliable and helpful host. (read more)
Written on: 29/04/2013
I have been a customer of both RedStation and Streamline for almost 10 years now and had no complaints about either service. That is, until something goes wrong with RedStation! They used to offer customer service over the phone, but now, without informing us, this is no longer an option, even for a long term customer. One of my business websites went down after a migration that they had done, to which I promptly phoned them up. The result of this was that I had to communicate everything... (read more)
Written on: 25/04/2013
Recently signed up for one of their 'latest generation' dedicated servers (model D7-990) and so far my experience with redstation has been amazing. not just the high specs and low prices, but the network speed and bandwidth included is stunning. I've not had any issues yet but i did submit a ticket with a question and it was answered within 20 minutes at that was in the early hours of the morning so i'm very pleased. would highly recommend redstation. (read more)
Written on: 24/04/2013
I have used Redstation for several years. I have finally decided to move to a new supplier. They are fine when everything is working well, but as soon as there is a problem they are slow to reply and get the issue fixed. Really disappointed. (read more)
Written on: 21/03/2013
You can't beat Redstation's server specs, they are the best I've seen and they are also one of the cheapest. tech support is outstanding - call them at 3am on their freephone number and you get to talk to a tech guy within seconds. ive used a few server providers over the last few years and not one compares to my experience with redstation so far. (read more)
Written on: 18/03/2013
Fantastic company. Support is quick at responding and you can always get hold of someone on the phone when needed. Have just bought a second dedicated server as well as web hosting Network speeds are great and never have any problems with the server being unavailable. Would recommend to anyone looking for a reliable host at a decent cost (read more)
Written on: 30/01/2013 by PaulWilmslow (1 review written)
At first we moved our servers from 1and1 to Redstation and all was well asid a few minor hardware issues. After a couple of months the hardware issues kept on cropping up so we raised tickets only for Redstation to attempt to charge US to fix their hardware and some extortionate rate. We eventualy threatened to move and our hardware magically!! started working again. Another couple of months went by and we decided to move some more infrastructure to redstation so we could be located near... (read more)
Written on: 22/08/2012 by T3Kaos (1 review written)
I had moved dedicated server operations from 1&1 (another awful company) to Redstation. At first the relationship was fine, everything was ok, except for the odd email outage caused by their stupid SMTP Relay system. Little did I know that this was going to be the biggest problem. One of my clients had their account compromised and their account sent 20,000 email spam. Redstation Ltd. immediately castrated my server by disabling the SMTP Relay and demanded £500 before reinstating it.... (read more)
Written on: 10/07/2012
Absolutely appalling in every sense. I had a dedicated server and wanted to add a second, they completely screwed it up for a couple of days so that nothing was working, a total disaster and they never even properly apologised let alone offered compensation. Then they tried to rip me off over a domain. Their website quotes registration fees at £9.95 but when it came time to renew they said it was going to be £23.98 because I had a "premium domain" whatever that is. I therefore decided to... (read more)
Written on: 02/06/2012
very impressed with redstation, great spec servers, even better network... super fast, zero downtime since i've been with them (just over a year now) and the support guys are very helpful. not the cheapest but they are very competitive when you compare the hardware/networking specs. (read more)
Written on: 17/03/2012
I am very suspicious of the (illiterate) reviews of Redstation I've just read below. I've been a customer for almost three years now and the service has always been first class. Their network is incredibly fast and I've not experienced a single outage in my time with them. More importantly, the support guys are friendly and helpful. I've never had to sit in a call queue and the phone is then answered directly by a support engineer as long as you call the support number which is a free... (read more)
Written on: 09/03/2012
Redstation bought another hosting comapany (altaire) and, after realising it wasn't what they wanted/expected, have abandoned the customers and are shutting down the service with no offer of assistance to move. They even took down the forums (presumably to prevent disgruntled clients getting in touch with each other) They also officially do not offer support on the old platform even though you may have paid upfront for it, but it's our responsibility to migrate off. I'll be happy when I'm out. (read more)
Written on: 24/02/2012
OMG what did I sign-up for! I was refused access to my own colo server to upgrade the memory as they hadn't allocated the Bank transfer to my account TWO DAYS after it arrived in their bank. I could have possibly seen their point apart from it was for next month's payment (So i was paid-up for this month) and quite frankly their attertude was curze and implied I was a criminal about to ripe them off. If I treated our customers like this I would be fired on the spot. PeerOne in Havant, SSE... (read more)
Written on: 20/02/2012 by ukguy1 (1 review written)
I wrote to red station sales dept last week with a long email about our requirements and the fact I'd read good review about them etc etc. I asked them several questions like what were the benefits are us joining them and their datacentre, general questions and things we need to know to feel confident in moving over to them. We are a web hosting company, we were considering moving our servers to Red Station but the sales department completely ignored us, it's now a week and no reply... (read more)
Written on: 01/02/2012 by hypnorich (1 review written)
I recently bought a secondhand domain and it is hosted by Redstation. It has 10 months of hosting already paid for and was going to stay with them but not now. To log into my account I have to put in a name like \"R18732634654\" and then a password - NOT very user friendly! Their support team are fast at replying (hence the one star I have awarded) but generally incompetent. I am unable to use a full stop when I am typing a support request and was told it was because I am using Chrome and... (read more)
Written on: 24/10/2011 by poach (2 reviews written)
Unless you have a dedicated server this company are not a good choice for small businesses or individuals. Email services are unreliable and support for this type of customer not very good. Regular problems over two years of unresponsive servers and email never arriving. I have heard that for dedicated servers they're good, but for my needs they are very poor. (read more)
Written on: 05/04/2011
Love this company, good prices, but more importantly the service from their support staff is amazing. I've raised a ticket at 5am (or thereabouts) and had it resolved within minutes. Can't recommend them enough.
Written on: 03/04/2011
Redstation have provided a fantastic service to our business. From the friendly support services, down to the excellent infrastructure, Redstation is a brilliant choice for all businesses looking to host critical infrastructure.
Written on: 19/10/2010
Good quality hosting, even better support staff, can't moan at all. Better than any other host I've used in the last 15 years. There's always someone at the end of the phone, who is in the UK speaking English. A++. (read more)
Written on: 19/08/2010
Been a Redstation customer for years. Always helpful staff. Reasonable response time. Often helped me where other companies might have said they're going beyond the call of duty where support has drifted away from the obvious to do with their servers. Very supportive in setting up email. Never noticed downtime on the websites I host there - 7 of them. (read more)
Written on: 25/06/2010
Something very strange is going on with these reviews. A lot of competitor shenanigans if you ask me.
I've been using Redstation for years and have found them reliable and helpful. You get to a real person very easily if you need to.
Angela (read more)
Written on: 24/04/2010 by PaulMdx (2 reviews written)
Summary: don't believe all the negative comments, I found them to be excellent.
I've read a few negative reviews here, and to be honest I was a bit reticent going with RedStation. However as they only had a monthly contract (*much* better than most other providers) I thought I'd give it a try.
I signed up for one of the base dedicated servers, which was set up in about 24 hours. I quickly got into the management web pages and access to the system via DRAC and ssh. Very easy to... (read more)
Written on: 23/03/2010
I am also surprised. I have had three servers with Redstation for 2.5 years now and have no plans to move. Whenever I have spoken to support they have always gone out of their way to help, including one problem at 2am, plus the pricing is good. I think they have got it right. I recently had a problem with TalkTalk (phone and broadband)and it was down for 28 hours with horrendous support so I guess all companies have their moments. James H. (read more)
Written on: 18/03/2010
I find these reviews very very strange, I've been with Redstation for over 4 years now and never had a problem with their service.
If they have been unable to answer the 24-7 out of hours mobile they have always called back with the number i left in good time.
I suggest if people want to check out Redstation they phone up the company and speak to the staff their, I've never spoken to any arrogant staff members and would like to think after 4 years I've spoken to most if not all of them. (read more)
Written on: 09/03/2010
I've been using Redstation for about 5 years. The service has steadily gone downhill. Email frequently experiences problems (4 - 6 hour delays are frequent, sometimes more), and their support requests are not promptly answered. Communication with customers is poor (they make changes to settings and don't communicate it) and when I complained about many missing emails over a period of three weeks I was told I shouldn't expect email to be 100% reliable and should get a dedicated server. A... (read more)
Written on: 24/02/2010 by borg123 (1 review written)
I was with RedStation for 9 months and never have I come across such bad support. The whole team is totally arrogant and treat customers with little or no respect, to the extent that when I questioned them about an error on their website I was told 'this conversation is now terminated'.
After that I asked to cancel my account and was told that the contact specified I gave 90 days notice. I could not prove this as I was never given a copy of the contact, even though I did ask, so ended up... (read more)
Written on: 23/02/2010
Don't lose your account code. You will never recover your domain if you do!
Unsypathetic and smug support, generally appalling service. (read more)
Written on: 07/12/2009
Some might find the reviews suspicious but consider long and hard before choosing Redstation. Support ticket created 11.30 pm, 4th December not responded until 12.05 pm Saturday, 5th December. 12.5 hours to answer a simple fault query. As for the so called 24/7 helpline; you are asked to leave a message which will be responded to in a few minutes - still waiting over 60 hours later. Cheap they may be but .... buyer beware. (read more)
Written on: 01/12/2009
I can wholeheartedly recommend redstation. As a customer for the last few years I find the negative reviews here somewhat suspicious. My experience with them has been a very positive one and i would recommend them without question. (read more)
Written on: 18/11/2009
No network backup facility - Redstation cannot be used for any hosting of any importance.
Cheap and nasty. We left. (read more)
Written on: 24/10/2009
great company, the guys there are really helpful and the reliability of their dedicated servers are second to none. i have a dell dedicated server with them and it's never had a problem. the only thing i didn't like was that they only take payment by credit card and i'd prefer to pay by standing order, but other than that no complaints. would recommend (read more)
Written on: 28/09/2009
Support for dedicated servers at Redstation is dreadful. Outside business hours, the Redstation ticketing system is not answered, and support is by mobile phone number only - and this could prove expensive.
They do not monitor the hardware of Redstation dedicated servers - it would be up to you to notify them if you believed there was a hardware problem or not.
The "Backup Drive" turns out to be a Hard Drive attached by an USB cable. Not much good backup to protect from a hack, or even... (read more)
Written on: 04/06/2009
We've been using Redstation for 6 months without any issues. They are a smaller outfit, but that's actually a good thing as you get a much better level of service. (read more)
Written on: 31/03/2009
I've only recently signed up with Redstation but the experience has been refreshing. Real people - friendly ones at that - answer the phones and are more helpful than I could have hoped for. The hosting service is also great but not the cheapest but worth every penny IMHO. (read more)
Written on: 13/02/2009 by netweblogic (1 review written)
Red Station have fast dedicated servers, brand new from dell ordered on the spot. We had a Dedicated Server. We didn't pay the bills due to an admin error. They apparently let the server stay online for 5 months, and then shut it down with no warning. I try to call and make good on the payments (this was not an intention to not pay) and they weren't willing to take payments immediately or make some sort of deal to get the server back online. Takes at least 7 days to get a new server up and... (read more)
Written on: 17/12/2008
Redstation offer not only web hosting but also give you web mail with it, the web mail can have unlimited users/accounts although at 100 Mb the space is not all that much, however, Restation are looking at increasing this to 200mb in the near future. They use windows servers and do not support MySQL, although they do have alternatives, if you want MySQL you need a linux server. Redstation offer one years free basic web hosting if you register a domain name with them and the basic webspace is... (read more)
Written on: 24/11/2008 by DaveWilliams (1 review written)
I am now being forced to transfer my domain and email hosting services to another organisation which will cause some inconvenience. I would suggest to Redstation that they take a pragmatic approach to providing Internet services, if they wish to provide perceived security services then they should think about the impact to their customers. Actually, they should probably engage with customers that use facilities prior to any decision being made. My advice to anyone considering using the... (read more)
Written on: 03/09/2008
Never had a serious problem, low cost and good support... not the cheapest but you get what you pay for. The negative reviews here sound like they're from competitors - it's impossible to incur charges from redstation that you don't agree to in the control panel, they dont automatically renew or charge for anything.
I recommend this web hosting company Red Station. (read more)
Written on: 06/08/2008 by jaycee111 (1 review written)
I have several websites hosted by Redstation and the main advantage is that there's a person on the end of the phone when I've needed it. Downtime has been minimal. Makes me wonder how many of these reviews are written by competitors on a spoiler. (read more)
Written on: 02/07/2008
Must be better out there. I only use them as my web designer assigned them to host my site. (read more)
Written on: 01/07/2008 by benjipops
Their levels of communication have been very poor I feel. I personally found a lot of charges that as far as I was aware should not of been made. When I tried to transfer my domains to another host nothing happened for over a fortnight as far as I am aware. I found it very difficult to contact them and I could go on and on.. therefore I do not recommend Red Station.com (read more)
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