E UK Hosting www.eukhost.com Reviews
Latest Reviews
★★★★★
“Chat support”
Written on: 22/05/2013
Excellent and very prompt service via online chat by Shawn to get my website back up and running in minutes. (read more)
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★★★★★
“Great Service & Price”
Written on: 13/05/2013
Just ordered a copper package from eukhosting, on the strength of using eukhosting before when developing a couple of websites before. We have never had a problem with eukhosting in the two years we have been using them, and any queries we have had have been sorted out very quickly. Having just set up a new domain for myself I have to say the customer service is still excellent. Using the online chat facility I spoke to two agents "Albie" and "Pearl" and found them both pleasant and very... (read more)
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★★★★★
“Great Customer Service”
Written on: 04/05/2013
I just wanted to say thank you to Pearl for providing great service in my customer chat on 4th May 2013. I had a LOT of questions and she answered them all for me and was very patient. Thanks Pearl you are a star. I have been using EUKhost for many years now and have always found their service very good, prompt and the live chat facility is particularly useful as you always get an answer there and then. I would certianly recommend their services to anyone and would not use anyone else. It... (read more)
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★☆☆☆☆
“Appalling Reliability”
Written on: 26/04/2013
We are a web design company with 13 years experience. We have dedicated servers elsewhere, but thought we would spread the load by having an alternative elsewhere, so we trialed shared hosting for one site. It was a disaster. The website was constantly down, data disappeared from a database, the FTP passwords kept mysteriously changing, the 'live chat' support was painful, their so called mail security blocked emails sent from the website forms, etc, etc. We thought it must surely settle... (read more)
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★★★★★
“Quick Assistance - Quality Service”
Written on: 17/04/2013
eUKHost is my primary hosting provider for Cloud Services UK Ltd and our experience with their service has been outstanding. Most of the issues get resolved through Technical Assistance Chat and they have fully managed support team to look after serious support issues. I would recommend eUKHost to any small business looking for hosted, cloud based services. (read more)
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★★★★★
“Server Upgrade”
Written on: 14/04/2013 by Wito
I needed a server upgrade from 100 to 200 gig. Very helpful, fast and effective. (read more)
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★☆☆☆☆
“Bad services”
Written on: 01/04/2013
Don't go with this company totally time and money waste (read more)
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★★★★★
“Technical Assistance Email problem”
Written on: 27/03/2013 by lucycuba
Thanks to Arnold P for quickly establishing what the problem was an fixing it! (read more)
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★★☆☆☆
“Good, But useless support. Uptime is horrible! - Read...”
Written on: 27/03/2013
I find the company hard to deal with when talking about uptime. They don't seem to listen and just say it will be backup shortly. The downtime is horrible. I've had to move to a new web hosting from the cause of bad downtime. I have lost 2 potential clients due to this, 1) of which he was showing how to use an online guide to a customer and 2) couldn't get access to his email because of it. I also find that their prices are very overpriced for what you receive. The capacity and bandwidth... (read more)
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★★★★★
“Fab service! Thank you Henry!”
Written on: 25/03/2013 by nickt61 (4 reviews written)
I have been hosting with Euk for over 5 years now! Their tech support live chat never let me down! No matter what the issue was. Today I chat with Henry regarging isssue getting my emails on the iphone. He was just great. within seconds he had me all sorted! Thank you Henry & Thank you Euk! Pleasure doing business & Keep up the good work! Cheers Nick (read more)
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Showing 1 - 10 of 283 Reviews
★★★★★
“Great Support”
Written on: 24/03/2013
Support Persons have great technical database knowledge. (read more)
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★★★★★
“Very Good Service”
Written on: 24/03/2013
I was worried my website panel had been hacked. I spoke to a representative by the name of Arthur who was very polite and solved the problem in minutes. Very grateful for such fantastic service. (read more)
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★★★☆☆
“Been with them 3 years and 99.5% uptime only”
Written on: 23/03/2013 by dtnc12lee (1 review written)
They advertise as having 99.95% uptime, but only in something like three months over the past three years have I had 99.95% or better uptime on Windows Shared Hosting, Bronze package. I'm measuring 99.5% using two external checkers. eUKHosts say "well switch to VPS or Dedicated Servers". Hm. False advertising, I'd say. And no refunds (not even part-refunds) and no apologies for poor availability (0.5% downtime is TEN TIMES the downtime I'm expecting). The conversations about help... (read more)
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★★★★★
“Sales Online Chat Support With Allen”
Written on: 14/03/2013
Allen was very helpful and easy to deal with. A very comprehensive service with quick answers to all my questions. (read more)
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★★★★★
“Live chat by Pearl”
Written on: 11/03/2013 by asdaniel (1 review written)
I just had a live chat with [name removed] from EUK Hosting... It was really a fantastic experience. No cross questions... I just typed my payment receipt for my Invoice .. and the rest of the things that I need to start off were sent to my e-mail immediately. Thank You [name removed].. Thank You EUK Host... A.Sankar Daniel (read more)
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★☆☆☆☆
“This company made me sad. Aweful hosing renewal service”
Written on: 08/03/2013
I really like simply paying for a good product and keeping it running. Ok I may pay a premium but I'd sooner have something good than cheap. I've never had such a problem with trying to pay for a product, Nor have I ever been treated so badly by a call centre person. Their service made me sad and gave me lots of stress - Please go somewhere else unless you want the same. Worse Indian call centre I've ever used. They refused to listen, talked over me and hung up on me. They disconnected my... (read more)
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★★★★★
“Good service”
Written on: 01/03/2013
Fast effieicnt change of my app pool setting at 12pm for an upgrade - all I could wish for (read more)
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★★★★★
“Alfie at eUKhost”
Written on: 01/03/2013
Had some DNS propagation issues and Alfie quickly spotted some file corruption and updated things manually for me. Clever guy! (read more)
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★★★★★
“I had an issue with db connectivity which was sorted...”
Written on: 01/03/2013
I had an issue with db connectivity which was sorted in literally 5 mins. Spencer you are a star! (read more)
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★★★★★
“Perfect Service!! ”
Written on: 01/03/2013
One of the companies i always get high level and quality services for my hosting and server hosting needs. Pearl at billing provided best level services to my needs for the changes i needed to do on my plans. I would suggest this company for anyone with high demand servers needs. Especially for the new Cloud Servers. (read more)
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Showing 11 - 20 of 283 Reviews
★★★★★
“Help with performance on php-cgi and iis”
Written on: 19/02/2013
Excellant knowledgeable fixed an important issue highly recoomend well done Harold (read more)
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★★★★★
“Sorted in 10 minutes :-D”
Written on: 19/02/2013
I am not terribly computer literate, but my web guy who handles blips in my Website (admin) was on his way out of the door, so I had to contact this Co and spoke to Harold and he sorted my problem within a few minutes, with straight forward questions. I am very happy with speed of his work and the fact he hung on whilst I tested it (read more)
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★★★★★
“Great Support”
Written on: 18/02/2013
I deal with many in the support team including Harold, Pollard, Sandra and others - they are a great support team. (read more)
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★★★★★
“Pearl is the best”
Written on: 17/02/2013 by Vahab
She really help me and cooperate to find out how to resolve my problem. (read more)
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★★★★★
“very fast response”
Written on: 15/02/2013
v were having issue on our server when trying to execute a php script. v got very fast response and issue resolved. (read more)
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★★★★★
“Helpful customer service”
Written on: 15/02/2013
Customer service was excellent. (read more)
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★★★★★
“Very helpful and problem resolved.”
Written on: 12/02/2013
Started with a confused "Chat" session where the technician did not understand the problem. Then progressed to a ticket that was passed around several technical help personnel. Finally Joel was kind enough to take much time and patience to resolve the issue I had with my website. I am very grateful to him for his expertise and tenacity. (read more)
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★★★★★
“Service Upgrade”
Written on: 06/02/2013
I wanted to upgrade my service and with the help of shawn was able to do this in approx 5 mins, all paid, and all upgraded to the new service. Thanks very Much (read more)
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★★★★★
“Very Fast Service”
Written on: 05/02/2013 by prolificwebsol (1 review written)
I have loaded my fashion site on eukhost.com on dedicated server. It is running nicely. I had just taken one more IP for my another site. For that I had took assistance of customer support executive "Pearl" who has nicely support me while placing an new order for extra IP. Thanks and Regards Nitin (read more)
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★★☆☆☆
“Bad support and comunication”
Written on: 02/02/2013 by Ggets
I have bee with eUKHost for years and every time there is an issue i feel i need to move away. (I have a re-seller account) The server works ok, but I find their support (while not necessarily slow) is often a painful experience. They do not feed back proper information on the issues they do not often communicate the issue or the resolution properly. Sometime dealing with them is like hitting your head against a brick wall. If there is some strange issue or difficult issue they just don't... (read more)
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Showing 21 - 30 of 283 Reviews
★★★★★
“Fantastic Service”
Written on: 01/02/2013 by rdcyash
Really satisfied with live chat agent Shawn. Problem solved quickly and smoothly. (read more)
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★★★★★
“Excellent customer service”
Written on: 30/01/2013
Have had some problems at other hosts, but when I accidentely sent my hosting payment twice, their live operator Shawn had my problem and refund sorted within literally 1 minute. Great customer service and very courteous! (read more)
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★★★★★
“Renewal Service Upgrade”
Written on: 26/01/2013 by W31rdy
Allen provided me with a quick responce to my chat query about additional services and durations of hosting service options. He quickly answered my questions and set up a quote fitting my limited budget of donations from our community of gamers. His rapid responce and quotation gave me high satisfaction of service as usual from all of your staff. So great was the quote and the deal he sorted out I paid for and sorted it there and then. As usual a great level of electronic support and... (read more)
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★★★★★
“Great support”
Written on: 25/01/2013 by Fennecle (1 review written)
Thanks to Shawn - my questions were resolved straight away. (read more)
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★★★★★
“Smashing”
Written on: 24/01/2013 by kjbxw8bxawkb
Always a great service. By far the best I have experienced on the web or the high street. or in fact with any of our other suppliers. We don't spend a lot with EukHost - prices are very reasonable - but their attention to detail, and 24hr support is top drawer. (read more)
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★★★★★
“It's really a different type of support”
Written on: 22/01/2013 by hsobhy
Hi all, well, I'm not good in this but I would like to thank you all in eUKhost .. actually with your support I don't only feel how you are really business partners but also feel that I have a large number of co-workers or may be actual partners who working side by side with me 24/7. You always there, nothing impossible with you, always share your skills and you even respond to problems outside your responsibility. now with your help, my servers are up to date, all tools with latest... (read more)
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★★★★☆
“Great support service”
Written on: 22/01/2013 by Yousef.aan (1 review written)
EUKHOST was one of my good Hosting experiences because of their Support. Lasted for many years. I was using Windows Reseller hosting (Kingair). The Windows Server itself wasn't stable as my Linux Servers at other companies, but that might be a Windows thing. EUKHOST always managed to fix the problems. Mostly fast enough, but there were bad times as well, to be honest. The long downtimes were very rare, but prevented the experience from being a perfect one. One downtime took 3 days to... (read more)
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★★★★★
“Excellent Service Issues addressed”
Written on: 06/01/2013 by davidsmonkeys
Harold was excellent. He addressed several issues in one call and provided the ability for me to solve some other problems without recontacting support. An efficient and comprehensive service and from a customer perspective complex issues resolved with relative ease. Top Stuff. (read more)
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★★★★★
“Mind Blowing & Awesome Support by Pearl”
Written on: 28/12/2012
i have used eukhost services from last 3 years not only is the reliability as you'd expect but their customer service is first class, awesome, mind blowing & i want Specially thanks to Miss. Pearl she really very helpful, calm, well mannered agent. I'm not very techie but they always manage to resolve my problems. I have no hesitation in recommending them. Thank you EUKHOST & Specially Miss. Pearl :-) (read more)
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★★★★★
“Great Services, Very Polite helpful Staff”
Written on: 23/12/2012 by HamedX
I have been a customer of eukhost since 2009. I have had a few occasions to need support of late. I have been very impressed with the polite, efficient support staff, really a pleasure to work with. The most recent assistance I received was a very helpful support,I connected with live support via and in a very short time he fixed the problem for me leaving me with another very favorable experience, any way I love these guys and wish them good luck. (read more)
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Showing 31 - 40 of 283 Reviews
★★★★★
“Our overall experience”
Written on: 18/12/2012 by m_hojat
We have been working with eUKhost for a while and we have been really satisfied with the services here and the biggest factor was the great support. I was feeling that they are my own partners and we are working together on the same issues. There was this support member called solomon which we solved most of our issues together; he was understanding and solving our problems while giving me instructions on how it should have been done so we won't have any more problems. We are sad that we are... (read more)
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★★★★★
“Quality Service”
Written on: 16/12/2012 by manojbhardwaj
The quality of service provided here at staff at eUKHost is just awesome. Today I was serviced by Shawn. He guided me step-by-step on how to get a domain name transferred from somewhere else to eUKHost. Being a techie myself, I had a fairly good idea as to what was involved. But I was pleasantly surprised by Shawn's enthusiasm. He told me the exact steps and then worked them out with me, keeping me updated on as things progressed. It was great being served by Shawn. It is by people like him... (read more)
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★★★★★
“Perfect customer service”
Written on: 07/12/2012
Absolutely perfect. Great guy, understood the problem, fixed it very quickly - couldn't be better. Give him a pay rise ! (read more)
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★★★★☆
“helpfull costumer service”
Written on: 03/12/2012 by cvmpp
i a developer and just want said good hosting service always solve if i got problem and fast solve (read more)
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★★★★★
“Very nice”
Written on: 01/12/2012
Was very helpful with the issue we had. We like the way they dealt swiftly with our issue (read more)
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★★★★★
“Adam Smith”
Written on: 30/11/2012 by f.villa
Adam Smith is very kind and skillful in helping customers. He helped me in very fast and effective way. Thank you, Adam! (read more)
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★★★★★
“Great Reliable Service”
Written on: 30/11/2012 by Croak7
The 24 Hour chat is what I like most. Any problems or queries get resolved in less than 15 mins on average. I have had issues with Virtual Servers dealt with faster by Eukhost that I have had similar issues dealt with by on site technical service / security teams. (read more)
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★★★★★
“Best Value/Service proposition”
Written on: 29/11/2012
I've used these guys for 2 years now since switching from 1&1 and not only is the reliability as you'd expect but their customer service is first class. What I don;t really get is how they manage to do this and still keep their prices so low - long may it stay that way! I'm not very techie but they always manage to resolve my problems and their courteous staff - like Anna Jacobs with whom I dealt with today - hear my problem in my terms, translate it to IT-speak and get it fixed. I have no... (read more)
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★★★★☆
“Hosting upgrade”
Written on: 29/11/2012
Helpful and quick service in upgrading my clients hosting account after exceeding bandwidth. Mr Adam Smith put the back up in seconds after my payment was cleared. (read more)
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★★★★★
“Excellent support”
Written on: 28/11/2012 by JDGill (1 review written)
Been with Eukhost for several years now and the support has always been first class. Tech support have always helped out and the billing team (thanks Adam Smith!)have been really efficient. GHreat stuff! (read more)
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