eUKhost Ltd www.eukhost.com Reviews

★★★★★
4.7 / 5
790
93% of users recommend this
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Latest Reviews

★★★★☆

“Fixed Payment Process”

Written on: 22/09/2016 by Gideonu468 (1 review written)

I was in a slightly Kafkaesque situation where my recurring payment was against an expired cc, so though the payment could not go through, I still was not presented with payment options online, so could not pay my invoice! The service agent I spoke to via chat quickly identified the issue and cancelled the recurring payment, so allowing me to pay the bill. 5 stars for excellent customer service, reduced to 4 for the somewhat awkward online bill paying process with this weird expiry trap (for… Read Full Review

Robateukhost's Comment

Written on: 22/09/2016

- my thanks to Shawn from Billing.

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★★★★★

“Billing service”

Written on: 19/09/2016 by KaelynClark322 (1 review written)

Shawn from the Billing team was brilliant, he quickly solved my problem and helped me sort out an issue as I had cancelled my hosting because I wanted to get rid of the domain. He made sure that I would get the refund as it was under 30 days and passed on the message to customer services… Read Full Review

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★★★★★

“Upgrade of linux cPanel to Intermediate”

Written on: 19/09/2016 by Adetos (1 review written)

i requested for Upgrade of Linux cPanel Copper to Intermediate (Lin)(17/09/2016 - 02/01/2018. Shawn from Billing did the upgrade and was pretty quick. Thanks… Read Full Review

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★★★★★

“She helped me with what seemed a complicated task of...”

Written on: 03/09/2016 by Heypressto (3 reviews written)

She helped me with what seemed a complicated task of copying a site before deleting it. She was patient, professional, polite and friendly. Superb service. She deserves a bonus! EUKhost staff prove themselves peerless once again. Thank you… Read Full Review

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★★★★★

“Firewall Configuration Issue Resolved”

Written on: 30/07/2016 by KatelynUpton476 (1 review written)

Thanks to support agent, Paterson G, for his efforts with providing a solution to a firewall configuration issue… Read Full Review

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★★★★☆

“great support from Paterson G”

Written on: 03/06/2016 by PatienceMcDougall332 (1 review written)

I've had some typical linux issues and mysql issues, I connected with Paterson G at support for Eukhost and he helped out tremendously. … Read Full Review

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★★★★★

“Got sorted very swifty”

Written on: 19/03/2016 by itariquekhan (1 review written)

He helped me getting some software installation on my VPS real quick, he is very prompt and progressive. Highly recommended, I wish my all queries to be landed in his chat box every single time… Read Full Review

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★★★★★

“great support when i needed it. ”

Written on: 10/02/2016 by symbolrate (1 review written)

since my connection was donw at home, had to revert to phone to set new account urgently and what follows. some things did not work out due to miscommunication from my client and things got muddled by the evening . however Vincent P came to the rescue and having got the full gist of the issues involved, sorted it out with little fuss and a lot of sympathy towards an almost non techie filling in for our normal tech guy otherwise indisposed. Thank you again. you are a saint. … Read Full Review

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★★★★★

“ftp service”

Written on: 23/01/2016 by McGarrytx113 (1 review written)

ftp service - fast & exact reply… Read Full Review

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★★★★★

“Could not be better”

Written on: 21/01/2016 by Jolanta2016 (1 review written)

I wanted to update my website and it was not going well. Probably because I had no clue what I was doing. Got to the live chat with Rashid and got it all sorted. He must be a saint because I must had been one of those customers you hear stories about. Couldn't even answer his questions as I didn’t know what he was asking:) a true above and beyond service! Thank you Rashid, you are a life saver!… Read Full Review

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★★★★★

“Amazing experience. Rashid ”

Written on: 16/01/2016 by Ishraq123 (1 review written)

We had issues with our emails. I got in touch with one of your agents named Rashid He guided me with everything. I am very much satisfied with the support he provided. We have now our issue resolved. He was with me for 2 hours and was replying to each and every question raised. Hats off!!! Keep the good work going… Read Full Review

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★★★★★

“Domain Name fix”

Written on: 13/01/2016 by Holdend382 (1 review written)

Rashid was very quick in fixing some DNS issues to get a new website up and running. The support service eUKHost provide is fantastic - always quick, responsive and friendly. Good job!… Read Full Review

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★★★★★

“Chat help from Rashid”

Written on: 08/01/2016 by 19Lane (1 review written)

Great help and advice from Rashid, quick and accurate. Thanks … Read Full Review

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★★★★★

“Quick response”

Written on: 24/12/2015 by Akhy (1 review written)

The support guy may not have immediately understood my problem, but it was solely due my inexperience with hosting and how shared hosting works. Three times I spoke to a guy called Rashid , and he patiently tried to answer my issue. Even tho he had to repeat himself about DNS propogation, which I should've understood being CCNA. (I just never knew about IP and DNS pointing to a shared resource) Problem solved anyway. Thanks Rashid. Downside:- There should be a better way to know how to get… Read Full Review

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★★★★★

“Can't fault their support.”

Written on: 23/12/2015

I required the version of PHP running on my shared hosting account to a higher version. Spoke to Rashid who enabled the settings on my account to allow me to change to any PHP version I wanted up to 5.4.X. Tried the account again but was still being served 5.2 again. Got in touch with Rashid again who had a closer look and changed a few more settings for me... So now things are working just fine! :)… Read Full Review

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★★★★☆

“quick response”

Written on: 18/12/2015 by JermaineHutchinson480 (1 review written)

its service is its usp… Read Full Review

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★☆☆☆☆

“WORST WEBSITE & EMAIL HOSTING COMPANY”

Written on: 04/12/2015 by JosiahEdmondson6 (1 review written)

EUKHOST HAVE RUINED MY BUSINESS BECAUSE OF THE BAD WEBSITE AND EMAIL SERVICE THEY OFFER. I HAVE HAD PROBLEMS FOR 6 MONTHS WITH MY WEBSITES AND EMAILS CONSTACTLY BEING HACKED AND WHEN ASKED FOR HELP THEY DID A QUICK FIX SAYING EVERYTHING IS FINE BUT THEN IT ONLY HAPPENS AGAIN 2 WEEKS LATER AND THE CYCLE HAS CONTINUED. I HAVE NO TRUST IN THEM ANYMORE BECAUSE THEY HAVE NOT HELPED ME WHEN I HAVE CRIED OUT FOR HELP AFTER LOSING MY FIRST CLIENT THAT I HAD FOR YEARS BECAUSE OF THIS EMAIL HOSTING… Read Full Review

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★☆☆☆☆

“Cloud hosting - 2 major outtages in 2 weeks”

Written on: 02/12/2015 by Hill279 (1 review written)

Only 2 weeks after a major Cloud hosting outtage the same service goes down again for many hours. I'm not impressed… Read Full Review

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★★★★★

“Highly recomended.”

Written on: 01/12/2015 by Micheal83 (1 review written)

Best customer service 24/7 ever had. All is working as as intended. Thanks… Read Full Review

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★★★★★

“Perfect help and very patient with me”

Written on: 26/11/2015 by AndresOrr (1 review written)

I contacted for help and it was very important, Perfect and a professional assist I received from them. He was very patient with me basically. I couldn't ask for more and I will for sure recommend a friend without a doubt… Read Full Review

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