Beds on Legs Reviews - www.bedsonlegs.co.uk

★★★★★
4.5 / 5
684
91% of users recommend this
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Latest Reviews

★★★★☆

“Superb bed and mattress - poor delivery!”

Written on: 12/03/2015 by Leannau293 (1 review written)

I love my new bed. It was relatively simple to put together, looks great and the mattress is incredibly comfortable. What disappointed me was the delivery. I opted for the delivery guys to take the bed to a room rather than leaving it in the hallway. They took the bed upstairs but didn't even attempt the mattress saying it was too difficult and I would have to get someone to tie it (to bend it together) with rope to try and get it upstairs or alternatively, I would have to return it! They left… Read Full Review

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★★★★★

“Absolutely brilliant.”

Written on: 13/02/2015

Fast delivery. Exactly as described and a quality headboard. I would use them again in a minute. Very good communication… Read Full Review

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★★★★★

“Great service, highly recommended ”

Written on: 11/02/2015 by McCarty35 (1 review written)

Great customer service at every step of the way. The bed I ordered was not in stock but the team kept me informed and arranged delivery as soon as it became available. Quality of the bed is very good. Would definitely use Beds on Legs again… Read Full Review

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★★★★★

“Excellent service”

Written on: 11/02/2015 by Chriskiski (1 review written)

Very pleased with the quality of the bed. Excellent service… Read Full Review

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★★★★★

“What a wonderful bed”

Written on: 10/02/2015

We bought the super king ivory metal bed which looks really nice in our bedroom. It is a very solid bed. We collect antique furniture and it goes really well with the rest of the furniture. It is very useful having the two height settings. There was nothing I didn't like about the bed and would certainly recommend it to others. Well done 'Beds on Legs'… Read Full Review

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★★★★★

“Fantastic ”

Written on: 09/02/2015 by Sweatykeks (1 review written)

We wanted four ottoman beds in faux leather and we didn't want 'flat pack'. There wasn't many doing that at a reasonable price. We didn't get our faux leather but it was a compromise worth making. We ordered two just in case anything wasn't good but I needn't have worried everything was spot on so we ordered the other two. Price, service, communication, delivery can't fault it brilliant company, I'm so glad I found them… Read Full Review

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★★★★★

“Billiant Service”

Written on: 08/02/2015 by Greene337 (1 review written)

Had delivery last week and I am so pleased with my bunk bed. Had great service from start to finish as was not sure which bunk to go with and have never purchased something as big as this online before. Its given me the confidence to buy other furniture online. I would thoroughly recommend Beds on Legs to anyone and will be sure to go back to them myself in the future… Read Full Review

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★★★★★

“What can I say, fantastic!”

Written on: 07/02/2015 by GKitching (1 review written)

After searching the internet for months I finally decided to take the plunge and buy an Ottoman bed. I could not be happier with the service I received. The bed was delivered on a Saturday and the drivers where lovely. The bed looks fantastic in my bedroom and I can't believe how much I can get it. Could not fault this company at all now all I have to do is save up for my mattress!… Read Full Review

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★☆☆☆☆

“Need a refund”

Written on: 30/01/2015

I purchased a Hyder Galaxy Triple Sleeper Bunk bed from this company. When it arrived, it was damaged and we had to get replacement parts which we ordered from the manufacturers. Then it transpired that a piece of the bed was missing, so we had to wait for this to be delivered. 12 months and a day since delivery of the bed, we noticed rust appearing on the ladder and it seems to have been powder coated on top of rusty metal. The bed had only been assembled and in situ for 11 months. Contacted… Read Full Review

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★☆☆☆☆

“TWO WASTED WEEKENDS LATER...LIES AFTER LIES......NO...”

Written on: 20/12/2014 by zvPennington375 (1 review written)

I am lost for words at the moment....we did have a delivery mid week of two halves of different beds....a new combination bottom opening / side opening ottoman bed! There are some other lucky people we are told that are out there with the reverse combo to us!! Was being sorted today we even knew what drop number we were. We have just called to find out that there was no stock and no bed coming. someone had tried to call us but we couldn't hear...we've had no calls. Beds on legs you know who we… Read Full Review

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★☆☆☆☆

“stay away from this company”

Written on: 06/12/2014 by geMcCann74 (1 review written)

Delivery services (via KNOWHOW) are so inadequate that it begs a question why the company does not use a different courier. Despite claiming that 48 hrs deliver time, and despite ordering 3 weeks ago, the courier arbitrarily changed the deliver date that was explicitly agreed and is unable to set up a suitable alternative time. I would discourage anyone from purchasing from Beds On Legs till they reconsider their courier/delivery services. Unless you are able to sit a home permanently for… Read Full Review

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★☆☆☆☆

“The worst customer service I've ever experienced”

Written on: 10/10/2014 by Benton193 (1 review written)

Aggressive delivery driver damaged the bed on arrival, making an issue of removing packaging and taking it up to the bedroom. Beds on Legs told me to take the issue up with the courier company. Waited in for replacement parts but they never arrived. Beds on Legs told me it was not their problem as it was an issue with the delivery company. They offered their apologies but have done nothing to help and will not even consider a reimbursement. It is now 4 weeks since delivery and I have yet to… Read Full Review

Bedsonlegs's Comment

Written on: 14/10/2014

Can you please contact us if you are still having an issue as we always do our best to resolve customer complaints and we most definitely do not state things are not our problem. Our appointed courier requests that customers contact them directly if you have an issue with a driver. We have however pressed with them to change this so that they contact you directly through our request instead of you having to contact them as we agree and feel that it should be managed through ourselves.

We have not had any come back with an unsatisfactory outcome from the courier company though so if you have had this please contact us.

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★★★★★

“Perfect guestbed”

Written on: 23/08/2014 by darlaanddru (2 reviews written)

I bought my Hayes guestbed last month and have used it more with the kids off and having sleepovers than I expected. This fits in my daughters room just like a single and is a great idea. I bought initially because it was Silent night but I can't fault the service of Beds on legs one bit, everything went so well! I will be back for my sons room next month!… Read Full Review

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★★★★★

“Great company”

Written on: 23/08/2014 by RoyUnderwood (1 review written)

This is the forth time i have purchased from this company in the last six years. I have returned to them each time as they are very competitive in there prices and have actually matched another company price on one occasion. Delivery was on the day i asked for and also in the time slot i was allotted, the delivery men were both very pleasant and put my new bed and mattress to my bed room they unpacked it so i could check it and even took the packaging away saving my husband a trip to the local… Read Full Review

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★★★★★

“white shorty bunk beds”

Written on: 22/08/2014 by udenjackie (1 review written)

Delivery all within times text to us. Product well protected with wrapping and complete. Very pleased with quality of product. Would certainly recommend to family and friends. Instructions all clear. Thank you!… Read Full Review

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★☆☆☆☆

“Terrible quality for the price I paid”

Written on: 22/08/2014 by Michaela-Jade (1 review written)

We was very excited when we got this delivered. This delivery service was fast. We were due to move in the new house that same week, the bed was urgently bought as Argos couldn't deliver quick enough. We started putting this up and found the cut of the pieces were terrible, misshaped, cut wrong and 2 pieces had 2 massive cracks down the middle, but because we needed this bed so much we had to just do the best we could with it, it took ages to put up because my partner had to get a circular saw… Read Full Review

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★☆☆☆☆

“damaged goods, ineffectual customer service, dire delivery”

Written on: 11/08/2014 by ljpotter (1 review written)

I received a mattress punctured by an in-situ wooden splinter possibly collected from the delivery van, which left a 1cm cut in the material and my hand both; and a dirty scuff on the mattress for good measure. The bedhead was bent as if walked on and dented where struck with a heavy object. My contract with Beds-on-Legs was for a delivery service that took items to a room of my choice, unwrapped the goods for my inspection, and removed the packaging. Instead I got several renditions of… Read Full Review

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★★★★☆

“What a joy to order from!”

Written on: 25/07/2014 by ywJackson154 (1 review written)

Ordered a bed and a mattress from this online store and this one is a model online furniture store - an example that all other online furniture stores that we have dealt with should learn from! The pricing was competitive, the quality of the product is good. The delivery lead time was reasonable. But most of all, there weren't any false promises - they told us a delivery time 3 hence hence, gave us a time slot, and sure enough, they were here to deliver in that very time slot. No chasing up… Read Full Review

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★★★★★

“very good value of money, this is the third bed I...”

Written on: 17/04/2014 by Hillaryk211 (1 review written)

very good value of money, this is the third bed I bought for my son, as he's growing fast and having friends to sleepover, I bought this bed , my son loves his new bed and finally sleeps on his own ( at last) The service was excellent, I have contacted them prior to delivery and was dealt with excellence so I give them TWO THUMBS UP, I have already recommended it to my friend who is looking for his son's bed… Read Full Review

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★★☆☆☆

“Decent company but let down horribly by courier service”

Written on: 16/04/2014 by Oliver1973 (1 review written)

I ordered a bed frame from Beds on Legs on their two man premier delivery service (delivered to the room of your choice). Customer service by the sales team was fine but it was when delivery was placed in the hands of the courier company that it started to go badly wrong. The delivery was split across two vans (no-one knew why). The first delivery was dumped in my hallway and the courier refused to help carry two heavy boxes upstairs. The second delivery didn't arrive as planned. Eventually… Read Full Review

Bedsonlegs's Response to Oliver1973's Review

Written on: 17/04/2014

Customer service is of the highest priority within our company and the courier company that delivered the above product was not unfortunately our contracted courier, it was the manufacturers contracted courier company as the product was delivered direct.

We no longer deal with this manufacturer due to the problems faced by the above customer and all their products have been removed from our website. We do not deal with companies that do not match our standards for good quality and service. It was the first time we had dealt with this new manufacturer and now the last. We are very sorry this customer had this experience.

Kind regards

Beds on Legs Ltd

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