Beds on Legs Reviews - www.bedsonlegs.co.uk

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★★★★★
4.6 / 5
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Latest Reviews

★☆☆☆☆

“damaged goods, ineffectual customer service, dire delivery”

Written on: 11/08/2014 by ljpotter (1 review written)

I received a mattress punctured by an in-situ wooden splinter possibly collected from the delivery van, which left a 1cm cut in the material and my hand both; and a dirty scuff on the mattress for good measure. The bedhead was bent as if walked on and dented where struck with a heavy object. My contract with Beds-on-Legs was for a delivery service that took items to a room of my choice, unwrapped the goods for my inspection, and removed the packaging. Instead I got several renditions of… Read Full Review

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★★★★☆

“What a joy to order from!”

Written on: 25/07/2014 by ywJackson154 (1 review written)

Ordered a bed and a mattress from this online store and this one is a model online furniture store - an example that all other online furniture stores that we have dealt with should learn from! The pricing was competitive, the quality of the product is good. The delivery lead time was reasonable. But most of all, there weren't any false promises - they told us a delivery time 3 hence hence, gave us a time slot, and sure enough, they were here to deliver in that very time slot. No chasing up… Read Full Review

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★★★★★

“very good value of money, this is the third bed I...”

Written on: 17/04/2014 by Hillaryk211 (1 review written)

very good value of money, this is the third bed I bought for my son, as he's growing fast and having friends to sleepover, I bought this bed , my son loves his new bed and finally sleeps on his own ( at last) The service was excellent, I have contacted them prior to delivery and was dealt with excellence so I give them TWO THUMBS UP, I have already recommended it to my friend who is looking for his son's bed… Read Full Review

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★★☆☆☆

“Decent company but let down horribly by courier service”

Written on: 16/04/2014 by Oliver1973 (1 review written)

I ordered a bed frame from Beds on Legs on their two man premier delivery service (delivered to the room of your choice). Customer service by the sales team was fine but it was when delivery was placed in the hands of the courier company that it started to go badly wrong. The delivery was split across two vans (no-one knew why). The first delivery was dumped in my hallway and the courier refused to help carry two heavy boxes upstairs. The second delivery didn't arrive as planned. Eventually… Read Full Review

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Bedsonlegs's Response to Oliver1973's Review

Written on: 17/04/2014

Customer service is of the highest priority within our company and the courier company that delivered the above product was not unfortunately our contracted courier, it was the manufacturers contracted courier company as the product was delivered direct.

We no longer deal with this manufacturer due to the problems faced by the above customer and all their products have been removed from our website. We do not deal with companies that do not match our standards for good quality and service. It was the first time we had dealt with this new manufacturer and now the last. We are very sorry this customer had this experience.

Kind regards

Beds on Legs Ltd

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★★★★★

“Just what we wanted!”

Written on: 16/04/2014 by millymoll51 (1 review written)

Wanted to say that you can't go wrong with Beds on Legs. I ordered a bed frame and mattress on Monday a.m and was delivered the following a.m by two helpful, happy blokes who had driven four hours to get to us. They delivered the goods to our first floor flat no problem and were pleased to do so. The frame took us about an hour to put together, instructions were clear but my husband likes to do things unrushed! The bed and mattress are brilliant and great value. John Lewis are selling it… Read Full Review

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★★★★★

“Excellent service”

Written on: 14/04/2014 by Sharpy51 (1 review written)

Actually purchased this mattress (Atlanta 1000 small double) for our touring caravan. Ordered from beds on legs as they had the lowest price and a guaranteed Saturday (free)delivery service which was vital as the delivery was to our caravan on site. Kept informed of delivery progress at all times and arrived as promised. Best nights sleep since buying the caravan. Well impressed… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 12/04/2014 by Hagan65 (1 review written)

I would not recommend using this company or indeed their appointed couriers if you ever want to receive your order. A trulyb dreadful company to deal with. Go to the high street and save yourself time, money and hassle… Read Full Review

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★★★★★

“First Class Service”

Written on: 28/03/2014 by crane18062 (1 review written)

Stumbled across this web site while looking for a guest bed to suit our needs.The 3ft Single Dorlux Visitor Guest Bed fitted the bill and with a little trepidation we ordered on line. Not something I would normally do and especially not when purchasing a bed. However any doubts I may have had vanished from the time the order went in. Not only were staff helpful and courteous but we were kept up to date with a delivery time to suit us and deliver they did right on time. For price paid we are… Read Full Review

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★☆☆☆☆

“Did not deliver”

Written on: 23/03/2014 by 292Hudson (1 review written)

Bunk beds - Received a text last night stating delivery between 09.25 - 13.25. 14.00 still haven't arrived checked the online tracking info and it states "delivery failed" reason "bust out" at 8am this morning. Not one person rang me to inform me they had not been sent for delivery or to rearrange a delivery time. Waited in all morning for this poor communication terrible customer service. As a result my children are without beds this evening as their old were disposed of this morning… Read Full Review

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★☆☆☆☆

“very poor product”

Written on: 20/03/2014

Had really struggled to find some suitable shorty bunk beds for my children's room and was delighted to find these (verona america 2 ft 6).However the beds were very difficult to assemble, some screws wouldnt screw in fully, the parts didnt fit together correctly and some of the wood cracked as we assembled it. One of the screws wouldny work at all amd we had to wait a week for a replacement before finding out it was a waste of time anyway. I wouldn't feel happy letting my pets sleep in this… Read Full Review

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★★★★★

“Delivered on time as promised”

Written on: 21/02/2014 by comexos (1 review written)

Nice mattress as described (Rest Assured - Cesena - 3ft). Delivered on time also within the requested time slot! Product has been used for almost 3 months - so far so good… Read Full Review

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★★★★★

“Joseph Triple Bed”

Written on: 12/01/2014 by BrendaGallery (1 review written)

Fabulous sturdy bed - well made. Love the idea of the 'sloped fixed' steps - much safer than straight up and down. There are no 'gaps' at head and feet ends and so wriggly monsters cannot fall out! It did take my husband and his son four hours to assemble but definitely well worth it… Read Full Review

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★★★★☆

“good value for money”

Written on: 11/01/2014 by bishop14 (1 review written)

delivered as promised.mattress is very comfortable and very good value for the money.Would certainly recommend to friends.We bought through recommendation by relatives.Very happy overall with purchase,no complaints… Read Full Review

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★★★★☆

“Quick and Efficient Service”

Written on: 08/01/2014

4ft Bedstead and Mattress arrived well packed and exactly as stated. Delivery men pleasant and helpful but did feel they needed a more modern delivery vehicle. Overhaul experience good and would use Beds on Legs again thank you… Read Full Review

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★★★★★

“Good Service”

Written on: 08/01/2014

Very happy with the OBC Edwardian Bed Frame which was delivered very promptly, I would recommend Beds on Legs to my family & friends without hesitation… Read Full Review

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★★★★★

“Must use this company!!!!”

Written on: 04/01/2014 by Fab.campbell (1 review written)

Really, really pleased with this product. Ordering & payment easy. Communication from company excellent! Easy to put together needs two though but can be done with one. Delivery perfect with sooo helpful drivers. Definitely looking to use again very soon. Thanks BedsonLegs. :-D… Read Full Review

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★★★★★

“Great service - would use again”

Written on: 02/01/2014

Very happy from start to finish - all communications regarding delivery were received as promised and the product was delivered on time. Would certainly recommend - very good value, very good service… Read Full Review

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★★☆☆☆

“Good beds, poor mattress”

Written on: 01/01/2014

I purchased 2 small double beds with mattresses towards the end of October and the service was extremely good. I spoke to a member of the team who informed me that delivery of the beds would be separate to the mattresses but they would be delivered on the same day. I paid in full and was impressed with the service. I took delivery and we had the beds set up early November for my two girls aged 14. Approx two weeks after I contacted beds on legs to say I was unhappy with one of the… Read Full Review

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★★★★★

“4ft Small Double Friendship Mill Studio Bed”

Written on: 01/01/2014

Very good quality frame, easy to put together and good service, the only exception was that I was asked to give advise regarding delivery that was not worth because the driver did not pay attention of it anyway… Read Full Review

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★★★★★

“Great service”

Written on: 30/12/2013

Easy to use website, great delivery service with very helpful men. Bed has been used twice so far with very favourable comments re comfort… Read Full Review

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