Halifax Pet Insurance Reviews

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Halifax Pet Insurance
4 stars
Average rating for this product is: 4 out of 5

From 2 ratings and 5 reviews

Thumb up 80% of users recommend this product

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Average Ratings for Halifax Pet Insurance

  • Customer service4 stars
  • Value for Money3.8 stars
  • Reviewer Ratings3.7 stars
  • Overall Rating4 stars

5 Reviews For Halifax Pet Insurance

  • NF2809 Rank: Lance Corporal 23rd Jun 2009

    Reviewer rating: 4.5 stars


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    Good Points: Efficient service - excellent, would definitely recommend.


    Bad Points: none


    General comments: I changed from E & L Insurance to Halifax Pet Insurance, mainly due to E & L appalling service. It's the best decision I made. Halifax Pet Insurance staff are superbly efficient, understanding and caring, and unlike E & L do actually answer the telephone.I made a claim on 29 May 2009 and received settlement on 10th June 2009. This is what you need when making a claim, not delays with feeble excuses, like no one to sign a cheque, computers crashed, it's in the process etc etc. Well done Halifax, E & L could learn from you.

  • ian bonthrone 13th May 2009

    Reviewer rating: 0.5 stars


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    Took out our halifax policy some time ago for my dog. In 2008 she was diagnosed with heart problems and arthritis. Initially Halifax were good, excess was £50 per condition. have made regular claims each month for medication and to start with claims were dealt with quickly, things changed slowly and now payments are slow to get back to me. Got a letter from them today saying my policy is up for renewal in june, and excess per condition will now be £100.They also put my annual premi ...

  • Charliefarley 4th Jun 2008

    Reviewer rating: 4 stars


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    I had two cocker spaniels insured with Halifax pet insurance and at £140 per dog (before second dog discount), the cost of £6000 lifetime cover with £50 excess was competitive.
    One small claim was paid promptly without quibble.
    However, the rate jumped 30% to £182, although a 5% on-line discount was available.
    I asked Halifax why they had increased their charges so much and they said that, while some premiums had increased, others had decreased, depending on the bree ...

  • Bromley86 15th Apr 2008

    Reviewer rating: 5 stars


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    The general cover of this policy is pretty damn good ( £6k per year, lifetime). Our puppy was diagnosed with hip dysplasia and we've had no problems claiming, even for £400 of hydrotherapy.

    I am expecting the premiums to increase in our second year, not least because it looks like we'll be claiming for a £5k operation this year on her hip (and then perhaps another £5k next year!). However, as they started off at 1/3 of PetPlan's, they can increase it a hell of a lot ...

  • MicheleFranks Rank: Lance Corporal 15th Dec 2007

    Reviewer rating: 4.5 stars


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    I had both my cats insured with them under their Extra scheme and have had to claim on each. One of them developed bone cancer and had to have operations, jabs, etc but finally had to be put to sleep. There was no quibble over the many claims I put in and they paid up quickly. They dealt with everything their end regarding stopping the cover and paying out for her death, which was unexpected.