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| Customer service | 9.3/10  |
|---|---|
| Value for Money | 8.7/10 |
| Reviewer Rating | 9/10 |
| Overall Rating | 9.2/10  |
Full review by
Charliefarley
on 4th Jun 2008
User Rating : 8
Respect :
0
Good Points: Good cover, claim dealt with promptly.
Bad Points: Halifax seem to have re-calculated their premiums in May 2008 and there has been an increase of 30% in my case.
General comments: I had two cocker spaniels insured with Halifax and at £140 per dog (before second dog discount), the cost of £6000 lifetime cover with £50 excess was competitive.
One small claim was paid promptly without quibble.
However, the rate jumped 30% to £182, although a 5% on-line discount was available.
I asked Halifax why they had increased their charges so much and they said that, while some premiums had increased, others had decreased, depending on the breed, age and location.
Once again, I am going through the time-consuming search and evaluation process. It is unfortunate that there are so many variables which make a like-for-like comparison so difficult.
Here are some of the quotes so far:
M&S Premier £7000 cover/ £70 excess/ £215 premium
Direct Line (Advanced) £6000/ £80/ £209
Argos (Platinum) £7000/ £60/ £201
Sainsburys £6500/ £50/ £186
Pet Insurance Co. £4000/ £85 / £150
More Than £7000/ £70/ £144
Lloyds TSB £3000/ £50/ £129
Charliefarley's review and ratings | 154 words
Review by
Bromley86
on 15th Apr 2008
User Rating : 10
Respect :
0
The general cover of this policy is pretty damn good ( £6k per year, lifetime). Our puppy was diagnosed with hip dysplasia and we've had no problems claiming, even for £400 of hydrotherapy.
I am expecting the premiums to increase in our second year, not least because it looks like we'll be claiming for a £5k operation this year on her hip (and then perhaps another £5k next year!). However, as they started off at 1/3 of PetPlan's, they can increase it a hell of a lot ...
Bromley86's full review | 133 words
Review by
MicheleFranks
on 15th Dec 2007
User Rating : 9
Respect :
0
I had both my cats insured with them under their Extra scheme and have had to claim on each. One of them developed bone cancer and had to have operations, jabs, etc but finally had to be put to sleep. There was no quibble over the many claims I put in and they paid up quickly. They dealt with everything their end regarding stopping the cover and paying out for her death, which was unexpected.
MicheleFranks's full review | 81 words
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