Express Car Insurance Reviews - www.expressinsurance.co.uk

01698 787566
★★☆☆☆
1.6 / 5
15% of users recommend this
  • Customer Service

  • Value For Money

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Express Car Insurance www.expressinsurance.co.uk
Express Car Insurance www.expressinsurance.co.uk

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Latest Reviews

★☆☆☆☆

“Review Policy Before Purchase”

Written on: 30/03/2015 by AmericaPowers (1 review written)

I took policy out but the online documents to review before purchase were too detailed and confusing. There was no succinct statement of cover with start and end date and level of cover which I expected. As a result of this I ended up having a start date 3 days in advance (which I use for handiness on comparison sites) and find myself without a car for 3 days as I have already cancelled current insurance. I would be grateful if you could amend this for me without an extra charge as the error… Read Full Review

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★★★★★

“This is good”

Written on: 27/03/2015 by DestineeStack (1 review written)

I think it is good choice try to new insurens for my and my friends… Read Full Review

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★★★★★

“Great and friendly quick Servic”

Written on: 23/03/2015 by Wiley58 (1 review written)

Good car insurance company and friendly help full service… Read Full Review

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★★★★★

“Fantastic Value Car Insurance”

Written on: 22/03/2015 by Todd160 (1 review written)

I found this company the best value for motor insurance, the cover was arranged in minutes, just a few question and i was covered. Would highly recommend this motor insurance company if your looking for good car cover… Read Full Review

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★☆☆☆☆

“Customer Service non-existant”

Written on: 17/03/2015

Say they are experiencing high call volumes and will ring you back, they dont, when you ring them they pass you around a loop by which time you have lost the will to live. Spent 3 days ringing them and still not got through to speak to them. Rubbish stay well away they want your business but not willing to provide any customer service… Read Full Review

By Expressinsurance

Written on: 23/03/2015

Hi there, we'd like to look into this for you. Can you please email your details using the link at the top of the page, including your postcode and the best number to contact you on? Thanks, Paul.

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★★★★☆

“Easy to apply for”

Written on: 15/03/2015

Very good easy forms to fill in and great response and reasonably priced… Read Full Review

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★★★★★

“Best insurance ever”

Written on: 13/03/2015 by Sarah294 (1 review written)

Best and really easy to use and understand. Loved the price… Read Full Review

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★★★★★

“great value for money”

Written on: 10/03/2015 by davegee1953 (1 review written)

great value compared to my last company saved over £200 cant be bad good lvl of excess etc i hope i dont have to use it but it is there if needed… Read Full Review

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★☆☆☆☆

“Nightmare to deal with - illegitimate £50 'admin...”

Written on: 07/11/2014 by themaloneranger (1 review written)

When your premium expires you are automatically extended. Fine, that prevents drivers being accidentally uninsured on the road. I called belatedly to confirm that I wanted my cover stopped and they said I would have a refund of the amount applied from when my new cover was valid to the last direct debit from my account. Again, fine. Wait 4-5 weeks, no response. Call them and am told of a £50 administration fee for leaving my contract (!) but that this had been waived. I argued that this was a… Read Full Review

Stevemac1976's Response to themaloneranger's Review

Written on: 19/11/2014

Same thing here, come to the end of a 12 month contract and they have auto-renewed, rang up to cancel and they said we were now tied in for another 12 months!! I blew my stack and said this was not legal, they said it was but would to speak to the underwriter to see if they could cancel it or not!!! I have been driving for nearly 20 years and every time I came to the end of a years insurance the policy has ceased too, I was told it was law... Advisor had a very shirty attitude, and accused me of not being "up to date with current insurance rules etc", why would I?? Not good..

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★☆☆☆☆

“VAN STOLEN”

Written on: 11/08/2014 by tiptonlou (1 review written)

My Van was recently stolen while I was working on a job, Police involved, Contacted My Broker Express Insurance, and basically, told to ring Allianz Insurance Direct and talk to them. Our Van Insurance was fully comprehensive and was told we don't give a hire van cause ours was stolen, What a Joke this company is DO NOT USE THEM. My husband as lost his Van, his livelihood and Income. THIS COMPANY IS NOT HELPFUL ONE BIT. … Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 07/08/2014 by Maxwellf281 (1 review written)

Terrible customer service. Not loyal to long term customers. Extortionate cancellation fees. Worst car insurer I have ever used. JS (Surrey)… Read Full Review

Allancox34's Comment

Written on: 23/10/2014

I agree got insurance for my grandson and it turned out to be a finance agreement still paying and he doesnt even have the moped
AVOID LIKE THE PLAUGE

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★★★☆☆

“Good prices, but customer services are stroppy and awkward”

Written on: 06/08/2014 by nySawyer3 (1 review written)

Got a cheap quote from them but their fees for change and cancellations are high and phones take ages to answer. Whenever you ring their Huddlestone call centre you get through to an often peed off sounding advisor who talks down to you and makes you feel stupid. Somes times their strong Glaswegian accent is difficult to understand too as some of them can be quite broad. Overall though, a decent company that has some issues iron out… Read Full Review

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★☆☆☆☆

“ABSOLUTELY APPALLING ”

Written on: 06/08/2014 by 107Coughlin (1 review written)

Do I really need to Just look at the reviews already given, proves to show that this company needs to be closed down. They can't even give me proof of no claims, SO BEWARE DO NOT GO WITH THESE AMATEURS… Read Full Review

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★☆☆☆☆

“Agent was arrogant and just wouldnt listen to me”

Written on: 31/07/2014 by stuartadair (5 reviews written)

Went through the process of taking out a policy with Express Insurance today. After going through the whole sign-up process the agent kept demanding I took out legal cover. FIVE times we went around the loop of him trying to convince me and me saying no. Eventually I said, "If you argue again I'll put the phone down and go elsewhere." Unbelievably he argued so I put the phone down. Took out a policy with Complete Cover Group which was a breeze, phone answered straight away by a polite lady. If… Read Full Review

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★☆☆☆☆

“Utter rubbish”

Written on: 26/07/2014 by Jane448 (1 review written)

Would it not seem feasible to expect a cover note promptly ? Experiencing difficulties as a named driver with the police as a direct result of there pure incompetance. If u have a policy wth them cancel it if u are thinking of using them as a new customer then DONT AND USE ALTERNATIVE INSURANCE COMPANY… Read Full Review

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★☆☆☆☆

“unfair practice”

Written on: 07/07/2014 by bkBird431 (1 review written)

Hi,i bought insurance here because it was £20-30 cheaper,how ever if i had understood how manipulative and unfair this company's tactics would be to collect more money from me i would not have bought it from them. Send letters out second class with impossible deadlines and making threats for cancellations of insurance and a fee to do so,This company are out to rip off anyone who will give them a inch. Know your right's don't let them bully u into paying more because of there unfair practices… Read Full Review

Allancox34's Comment

Written on: 23/10/2014

same here avoid big time

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★☆☆☆☆

“Nightmare insurance company!!”

Written on: 27/06/2014 by Finchpf296 (1 review written)

I have just recently passed my test last year, and of course looked into the cheapest insurance deal. After I had confirmed my insurance with this company I was so happy with my deal. £579 a year, so much cheaper than anywhere else. However after receiving my bank statement each month I realised that my monthly instalments were getting dearer and dearer. I was only 18 and being made to pay ridiculous amounts of near enough £200 a month. The most emotional and stressful financial year ever… Read Full Review

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★☆☆☆☆

“Totally 100% obstructive Zero customer care”

Written on: 14/05/2014 by EsperanzaBall (1 review written)

These guys abuse under 18 car/Bike insurers knowing that the parent or carer have to pay the standing order/deposit because they wont deal direct re payments with anyone under 18 so yes you guessed it, young users, high turnover, come time to cancel or re insure they wont let you, if the young person writes it off, sells it or moves on you Those paying the DD are not allowed to stop, and if they cancel the DD they are penalised by up to 3 months insurance! DISGUSTING abuse of young customers… Read Full Review

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★☆☆☆☆

“Beware They Renew your insurance without a quote...”

Written on: 12/05/2014 by jamesholmes1982 (1 review written)

Bad customer service no answer phoned 3 times and no call back , It is up to you to cancel even if you cancel direct debit they wait to inform you and send a letter about 2-3 months later saying you have 7-14 days to pay or they forward to a debt company . so my advise is beware this company will come across cheap in the first year but rip you off without you knowing… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THIS COMPANY!!”

Written on: 05/04/2014 by CameronNorris (1 review written)

Do not go near express insurance they are absolutely shocking first off I didn't own the vehicle I was insured for anymore and tried to cancel then they tried to charge me 170 pound to cancel and I refused to pay they will charge you for everything tell you , you owe them money when in fact you don't they are an absolute rip off… Read Full Review

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