Express Car Insurance Reviews - www.expressinsurance.co.uk

Click here if this is your business
★☆☆☆☆
1.4 / 5
11% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Express Car Insurance www.expressinsurance.co.uk - Ask a question now

Media Gallery for Express Car Insurance www.expressinsurance.co.uk

Express Car Insurance www.expressinsurance.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“unfair practice”

Written on: 07/07/2014 by bkBird431 (1 review written)

Hi,i bought insurance here because it was £20-30 cheaper,how ever if i had understood how manipulative and unfair this company's tactics would be to collect more money from me i would not have bought it from them. Send letters out second class with impossible deadlines and making threats for cancellations of insurance and a fee to do so,This company are out to rip off anyone who will give them a inch. Know your right's don't let them bully u into paying more because of there unfair practices… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Nightmare insurance company!!”

Written on: 27/06/2014 by Finchpf296 (1 review written)

I have just recently passed my test last year, and of course looked into the cheapest insurance deal. After I had confirmed my insurance with this company I was so happy with my deal. £579 a year, so much cheaper than anywhere else. However after receiving my bank statement each month I realised that my monthly instalments were getting dearer and dearer. I was only 18 and being made to pay ridiculous amounts of near enough £200 a month. The most emotional and stressful financial year ever… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Totally 100% obstructive Zero customer care”

Written on: 14/05/2014 by EsperanzaBall (1 review written)

These guys abuse under 18 car/Bike insurers knowing that the parent or carer have to pay the standing order/deposit because they wont deal direct re payments with anyone under 18 so yes you guessed it, young users, high turnover, come time to cancel or re insure they wont let you, if the young person writes it off, sells it or moves on you Those paying the DD are not allowed to stop, and if they cancel the DD they are penalised by up to 3 months insurance! DISGUSTING abuse of young customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beware They Renew your insurance without a quote...”

Written on: 12/05/2014 by jamesholmes1982 (1 review written)

Bad customer service no answer phoned 3 times and no call back , It is up to you to cancel even if you cancel direct debit they wait to inform you and send a letter about 2-3 months later saying you have 7-14 days to pay or they forward to a debt company . so my advise is beware this company will come across cheap in the first year but rip you off without you knowing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“STAY AWAY FROM THIS COMPANY!!”

Written on: 05/04/2014 by CameronNorris (1 review written)

Do not go near express insurance they are absolutely shocking first off I didn't own the vehicle I was insured for anymore and tried to cancel then they tried to charge me 170 pound to cancel and I refused to pay they will charge you for everything tell you , you owe them money when in fact you don't they are an absolute rip off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“An absolute joke ”

Written on: 03/04/2014 by aiNunez141 (1 review written)

My partner received a letter the other day from a dept collectors after cancelling his policy with express insurance in December saying the we owe £669.26 to express insurance and if it isn't payed within 7 days we would have a bailiff on the door, so we rang the dept company to find out why, they said it was because of a 12 month contract with express as we canceled early, so we rang express insurance who didn't say anything about a 12 month contract but told us to contact zenith insurance… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beware Rip Off”

Written on: 26/03/2014 by 16Spears (1 review written)

I wish I'd read this review site before I took the policy out. I can see it's a recurring theme..they get you to pay for the policy then make an excuse to not insure you (in my case proof of no claims which took two days longer to get there than they requested) then charge you a massive cancellation fee. BEWARE!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Still no paperwork”

Written on: 17/02/2014

I do like this company for insurance and have used them for years but soon to be changing. I've been waiting since October for my paperwork as they imputed a lot of the info wrong,I've made approx 20 phone calls and about 10 emails,response times are amazing but still no paperwork. Such a shame as everything else is spot on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TOTAL SHIZZ”

Written on: 30/12/2013 by SCORPIANJACK (1 review written)

BROUGHT THE POLICY THROUGH THE COMPARASION WEBSITE, AND THEN WAS TOLD I WOULD HAVE TO WAIT AT LEAST 3 DAYS FOR THE DOCUMENTS TO COME THROUGH. RANG THE CALL CENTRE TO DISCUSS THIS AND THEY COULDNT FIND ME ON THE SYSTEM AND THERE WOULD BE NO CHARGE FOR CANCELLING A POLICY AS I COULDNT USE IT. THEN CALLED BACK AFTER THE WEEKEND ONLY TO BE TOLD THAT I HAD TO PAY A £60 CANCELLATION FEE, AND THAT I HADNT USED THE POLICY AS I WASNT ABLE TO AS I HADNT RCEIVED THE DOUCMENTS. SO IF YOU WANT TO GIVE A… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Customer Service.”

Written on: 28/12/2013 by Aboveonly (1 review written)

I was thrilled and very appreciative of the high quality of the customer service delivered by Express Insurance. I wish the Company would maintain the standard and even improve on it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Charge after Charge”

Written on: 11/12/2013 by ROSSCO2901 (1 review written)

I TOOK MY POLICY OUT WITH EXPRESS DUE TO THE FACT THEY WERE THE CHEAPEST ON A COMPARISON WEBSITE. I CHANGED MY CAR A FEW TIMES IN THE YEAR DUE TO MY JOB, EXPRESS INSURANCE DO NOT LET YOU DO IT YOURSELF ONLINE WHICH MEANS CALLING THEM, AND THEY ADD A CHARGE FOR THE PRIVILEGE. THE PRICE I WAS PAYING AT THE START OF MY POLICY WAS AROUND £97.00 PER MONTH, IN THE END I WAS PAYING OVER £300 PER MONTH DUE TO CHARGES. I WOULD NEVER USE THIS COMPANY AGAIN AND WOULD STRONGLY RECOMMEND AVOIDING… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Quick, Easy and helpful.”

Written on: 07/12/2013 by auzman (1 review written)

Excellent insurance provider offering what I required at agreat competitive price. have received great service so far with friendly professional staff. Happy to recommend to others. Had problems sending in my NCB and after several attempts called there friendly team who were excellent in dealing with my problem and supplied me with an alternative email address. Hope I never have to contact them in the event of an incident but know if I do there will be a friendly team on the end of a phone. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Please do not use it (Rip off)”

Written on: 29/11/2013 by aqilsalem (1 review written)

It was easy to get insured but the hassle start after few weeks, they asked me to provide NCB and i sent it straight away after few weeks they gave me warning that they will cancel the policy if i dnot pay sum amount of money because i have not provided the NCB, i phoned them and sent the NCB again, after few weeks the canceled my policy. I phoned them and they said send us the NCB and we will insure you again and you have to pay again and i said what about the money i paid for the whole year… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DONT GO THERE !!”

Written on: 19/11/2013 by ELVISJOHN (1 review written)

AN ABSOLUTE JOKE , I STARTED MY POLICY WITH 4 YEARS NCB , AT THE END OF MY POLICY ENDED UP WITH 3 YEARS ??????? AFTER A ROW ON THE PHONE ASKING WHY, THEY COULDNT EXPLAIN SO I CANCELLED , WASTE OF TIME… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bait and Switch Scammers (Motorbike insurance)”

Written on: 12/11/2013 by Danzaivar (1 review written)

Renewed with them after a year for £120. Got a letter through saying we need your proof of no claims and nothing else. Emailed them that I was with them the previous year so they already have my proof of no claims. They say ok, no problem. A month later, last wednesday, I get a message saying my insurance will be cancelled the following monday unless I send them a copy of my license (even though they sent a letter saying they didn't want it). Send it Thursday. Got an email today saying they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID EXPRESS INSURANCE”

Written on: 03/11/2013

Charged me an extra £29 per month for having the audacity to move to a nicer area. Despite sending in my previous no claims form SIX times they still couldn't find it on their system. If you considering doing business with these people then my advice would be to run a mile from them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“simply the best ”

Written on: 29/10/2013

I have just got insurance express car insurance it was so easy to do on there web site. And very fast and saved me about £300. It is simply the best insurance company out there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Ease of application”

Written on: 29/10/2013 by crippin2 (2 reviews written)

Had a quote for over £400 from my previous provider for a 20 year old Mondeo, Went on Compare the market website, this company came up as number one with quote of £174. Paid via credit card, paper work arrived a few days later. Quite a saving!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BEWARE EXPRESS...”

Written on: 25/10/2013

After paying the initial £60.22 deposit, I cancelled my policy 25 days in. Express sent me a letter advising £117.21 was still owed. I asked for a breakdown to be sent to me along with a copy of the page that states what the cancellation fee is (my documentation stated £40). That was in March 2013. I heard nothing from them, despite calling them twice to get an update, but on both occasions their "system was down". They agreed to call me back when everything was back up and running. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RIP OFF ADMIN FEE”

Written on: 21/10/2013

I had my motorbike stolen and it was written off. I had to purchase a new bike, phoned Express Insurance and they charged me £75.00 admin fee for a new certificate. They must think their customers are idiots if they think we believe that is the cost of pushing a button on a key board and printing one off. I shall move as soon as the policy is up… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview