Express Car Insurance Reviews - www.expressinsurance.co.uk

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★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“VAN STOLEN”

Written on: 11/08/2014 by tiptonlou (1 review written)

My Van was recently stolen while I was working on a job, Police involved, Contacted My Broker Express Insurance, and basically, told to ring Allianz Insurance Direct and talk to them. Our Van Insurance was fully comprehensive and was told we don't give a hire van cause ours was stolen, What a Joke this company is DO NOT USE THEM. My husband as lost his Van, his livelihood and Income. THIS COMPANY IS NOT HELPFUL ONE BIT. … Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 07/08/2014 by Maxwellf281 (1 review written)

Terrible customer service. Not loyal to long term customers. Extortionate cancellation fees. Worst car insurer I have ever used. JS (Surrey)… Read Full Review

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Allancox34's Comment

Written on: 23/10/2014

I agree got insurance for my grandson and it turned out to be a finance agreement still paying and he doesnt even have the moped
AVOID LIKE THE PLAUGE

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★★★☆☆

“Good prices, but customer services are stroppy and awkward”

Written on: 06/08/2014 by nySawyer3 (1 review written)

Got a cheap quote from them but their fees for change and cancellations are high and phones take ages to answer. Whenever you ring their Huddlestone call centre you get through to an often peed off sounding advisor who talks down to you and makes you feel stupid. Somes times their strong Glaswegian accent is difficult to understand too as some of them can be quite broad. Overall though, a decent company that has some issues iron out… Read Full Review

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★☆☆☆☆

“ABSOLUTELY APPALLING ”

Written on: 06/08/2014 by 107Coughlin (1 review written)

Do I really need to Just look at the reviews already given, proves to show that this company needs to be closed down. They can't even give me proof of no claims, SO BEWARE DO NOT GO WITH THESE AMATEURS… Read Full Review

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★☆☆☆☆

“Agent was arrogant and just wouldnt listen to me”

Written on: 31/07/2014 by stuartadair (5 reviews written)

Went through the process of taking out a policy with Express Insurance today. After going through the whole sign-up process the agent kept demanding I took out legal cover. FIVE times we went around the loop of him trying to convince me and me saying no. Eventually I said, "If you argue again I'll put the phone down and go elsewhere." Unbelievably he argued so I put the phone down. Took out a policy with Complete Cover Group which was a breeze, phone answered straight away by a polite lady. If… Read Full Review

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★☆☆☆☆

“Utter rubbish”

Written on: 26/07/2014 by Jane448 (1 review written)

Would it not seem feasible to expect a cover note promptly ? Experiencing difficulties as a named driver with the police as a direct result of there pure incompetance. If u have a policy wth them cancel it if u are thinking of using them as a new customer then DONT AND USE ALTERNATIVE INSURANCE COMPANY… Read Full Review

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★☆☆☆☆

“unfair practice”

Written on: 07/07/2014 by bkBird431 (1 review written)

Hi,i bought insurance here because it was £20-30 cheaper,how ever if i had understood how manipulative and unfair this company's tactics would be to collect more money from me i would not have bought it from them. Send letters out second class with impossible deadlines and making threats for cancellations of insurance and a fee to do so,This company are out to rip off anyone who will give them a inch. Know your right's don't let them bully u into paying more because of there unfair practices… Read Full Review

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Allancox34's Comment

Written on: 23/10/2014

same here avoid big time

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★☆☆☆☆

“Nightmare insurance company!!”

Written on: 27/06/2014 by Finchpf296 (1 review written)

I have just recently passed my test last year, and of course looked into the cheapest insurance deal. After I had confirmed my insurance with this company I was so happy with my deal. £579 a year, so much cheaper than anywhere else. However after receiving my bank statement each month I realised that my monthly instalments were getting dearer and dearer. I was only 18 and being made to pay ridiculous amounts of near enough £200 a month. The most emotional and stressful financial year ever… Read Full Review

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★☆☆☆☆

“Totally 100% obstructive Zero customer care”

Written on: 14/05/2014 by EsperanzaBall (1 review written)

These guys abuse under 18 car/Bike insurers knowing that the parent or carer have to pay the standing order/deposit because they wont deal direct re payments with anyone under 18 so yes you guessed it, young users, high turnover, come time to cancel or re insure they wont let you, if the young person writes it off, sells it or moves on you Those paying the DD are not allowed to stop, and if they cancel the DD they are penalised by up to 3 months insurance! DISGUSTING abuse of young customers… Read Full Review

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★☆☆☆☆

“Beware They Renew your insurance without a quote...”

Written on: 12/05/2014 by jamesholmes1982 (1 review written)

Bad customer service no answer phoned 3 times and no call back , It is up to you to cancel even if you cancel direct debit they wait to inform you and send a letter about 2-3 months later saying you have 7-14 days to pay or they forward to a debt company . so my advise is beware this company will come across cheap in the first year but rip you off without you knowing… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THIS COMPANY!!”

Written on: 05/04/2014 by CameronNorris (1 review written)

Do not go near express insurance they are absolutely shocking first off I didn't own the vehicle I was insured for anymore and tried to cancel then they tried to charge me 170 pound to cancel and I refused to pay they will charge you for everything tell you , you owe them money when in fact you don't they are an absolute rip off… Read Full Review

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★☆☆☆☆

“An absolute joke ”

Written on: 03/04/2014 by aiNunez141 (1 review written)

My partner received a letter the other day from a dept collectors after cancelling his policy with express insurance in December saying the we owe £669.26 to express insurance and if it isn't payed within 7 days we would have a bailiff on the door, so we rang the dept company to find out why, they said it was because of a 12 month contract with express as we canceled early, so we rang express insurance who didn't say anything about a 12 month contract but told us to contact zenith insurance… Read Full Review

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★☆☆☆☆

“Beware Rip Off”

Written on: 26/03/2014 by 16Spears (1 review written)

I wish I'd read this review site before I took the policy out. I can see it's a recurring theme..they get you to pay for the policy then make an excuse to not insure you (in my case proof of no claims which took two days longer to get there than they requested) then charge you a massive cancellation fee. BEWARE!… Read Full Review

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★☆☆☆☆

“Still no paperwork”

Written on: 17/02/2014

I do like this company for insurance and have used them for years but soon to be changing. I've been waiting since October for my paperwork as they imputed a lot of the info wrong,I've made approx 20 phone calls and about 10 emails,response times are amazing but still no paperwork. Such a shame as everything else is spot on… Read Full Review

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★☆☆☆☆

“TOTAL SHIZZ”

Written on: 30/12/2013 by SCORPIANJACK (1 review written)

BROUGHT THE POLICY THROUGH THE COMPARASION WEBSITE, AND THEN WAS TOLD I WOULD HAVE TO WAIT AT LEAST 3 DAYS FOR THE DOCUMENTS TO COME THROUGH. RANG THE CALL CENTRE TO DISCUSS THIS AND THEY COULDNT FIND ME ON THE SYSTEM AND THERE WOULD BE NO CHARGE FOR CANCELLING A POLICY AS I COULDNT USE IT. THEN CALLED BACK AFTER THE WEEKEND ONLY TO BE TOLD THAT I HAD TO PAY A £60 CANCELLATION FEE, AND THAT I HADNT USED THE POLICY AS I WASNT ABLE TO AS I HADNT RCEIVED THE DOUCMENTS. SO IF YOU WANT TO GIVE A… Read Full Review

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★★★★★

“Excellent Customer Service.”

Written on: 28/12/2013 by Aboveonly (1 review written)

I was thrilled and very appreciative of the high quality of the customer service delivered by Express Insurance. I wish the Company would maintain the standard and even improve on it… Read Full Review

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★☆☆☆☆

“Charge after Charge”

Written on: 11/12/2013 by ROSSCO2901 (1 review written)

I TOOK MY POLICY OUT WITH EXPRESS DUE TO THE FACT THEY WERE THE CHEAPEST ON A COMPARISON WEBSITE. I CHANGED MY CAR A FEW TIMES IN THE YEAR DUE TO MY JOB, EXPRESS INSURANCE DO NOT LET YOU DO IT YOURSELF ONLINE WHICH MEANS CALLING THEM, AND THEY ADD A CHARGE FOR THE PRIVILEGE. THE PRICE I WAS PAYING AT THE START OF MY POLICY WAS AROUND £97.00 PER MONTH, IN THE END I WAS PAYING OVER £300 PER MONTH DUE TO CHARGES. I WOULD NEVER USE THIS COMPANY AGAIN AND WOULD STRONGLY RECOMMEND AVOIDING… Read Full Review

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★★★★★

“Quick, Easy and helpful.”

Written on: 07/12/2013 by auzman (1 review written)

Excellent insurance provider offering what I required at agreat competitive price. have received great service so far with friendly professional staff. Happy to recommend to others. Had problems sending in my NCB and after several attempts called there friendly team who were excellent in dealing with my problem and supplied me with an alternative email address. Hope I never have to contact them in the event of an incident but know if I do there will be a friendly team on the end of a phone. … Read Full Review

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★☆☆☆☆

“Please do not use it (Rip off)”

Written on: 29/11/2013 by aqilsalem (1 review written)

It was easy to get insured but the hassle start after few weeks, they asked me to provide NCB and i sent it straight away after few weeks they gave me warning that they will cancel the policy if i dnot pay sum amount of money because i have not provided the NCB, i phoned them and sent the NCB again, after few weeks the canceled my policy. I phoned them and they said send us the NCB and we will insure you again and you have to pay again and i said what about the money i paid for the whole year… Read Full Review

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★☆☆☆☆

“DONT GO THERE !!”

Written on: 19/11/2013 by ELVISJOHN (1 review written)

AN ABSOLUTE JOKE , I STARTED MY POLICY WITH 4 YEARS NCB , AT THE END OF MY POLICY ENDED UP WITH 3 YEARS ??????? AFTER A ROW ON THE PHONE ASKING WHY, THEY COULDNT EXPLAIN SO I CANCELLED , WASTE OF TIME… Read Full Review

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