Roko Health Clubs Reviews - www.roko.co.uk

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Latest Reviews

★☆☆☆☆
Roko Health Clubs www.roko.co.uk

“So hard to stop their marketing!”

Written on: 29/10/2014 by Danica132 (1 review written)

We had a 3 month membership with Roko which was finen, till the time came to take us 'off ' their list. It's been a year!! And I've made nearly 10 calls and they say they will take us off but it still hasn't worked. Just shows how incompetent their staff is!… Read Full Review

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★★☆☆☆
Roko Health Clubs www.roko.co.uk

“Time table”

Written on: 15/09/2014 by Sherwoodtq390 (1 review written)

I have phoned up on two occasions to see why the new Autumn schedule has not been put on the web site. I have been told on both occasions that is about to be put on. Today Ineent into all the other Roko sites only to find theirs have been put on. This is typical of Gillingham what can wait will never get done! For goodness sake get the site up to date as like myself I. Would have joined if I knew what was available… Read Full Review

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★☆☆☆☆
Roko Health Clubs www.roko.co.uk

“Dirty”

Written on: 27/08/2014 by MarquiseTerry225 (1 review written)

Dirty changing rooms/shower areas, dirty underwear found in lockers and in that area. Some staff are just rude (gossiping in person and on phone. Not professional to see when been made to wait while they behave like that). Witnessed more than once. I also saw the gym taking keys off visitors for locker cards - seems iffy considering. Give this gym a miss - not a nice atmosphere at all!… Read Full Review

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★☆☆☆☆
Roko Health Clubs www.roko.co.uk

“worst gym club”

Written on: 07/08/2014 by Meadowsgd67 (1 review written)

this gym is terrible!!! don't even think about joining! its unclean... well people clean it but not properly. the showers are disgraceful. I actually felt ill looking at the dirt in the corners / doors and floors of each shower! im sure something was growing in one of them. the water is cold or boiling hot. you have to go through lots of lockers to find one that works. they haven't been updated at all, since opening, I don't think. the machinery is old, not up to date. the most popular… Read Full Review

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★★☆☆☆
Roko Health Clubs www.roko.co.uk

“Roko Chiswick - Poor”

Written on: 09/07/2014 by Jefferson110 (1 review written)

I have been a member of Roko Chiswick for nearly five years and the quality has really gone downhill. The continued lack of air conditioning this year and broken machines have finally driven me to resign… Read Full Review

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★★★☆☆
Roko Health Clubs www.roko.co.uk

“Good Club”

Written on: 09/06/2014 by Esperanza319 (1 review written)

This is a great club very comfortable, good facilities, excellent PT trainers and the reception staff are very good however there is particular manager who I find rude and unapproachable, she makes you feel unwelcome and has no customer service skills, apart from her the staff are great. There is a costa coffee lounge which is great, would recommend this friendly Leisure Club to all… Read Full Review

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★★★★★
Roko Health Clubs www.roko.co.uk

“The best gym in Medway ”

Written on: 11/05/2014 by Ninami (1 review written)

Having been using quite a few different gyms in the past mostly in London (fitness first, la fitness, nuffield) i havent found any that compares with Roko Gillingham! I love this club which is very accessible and not intimidating like other gyms can be. Excellent personal trainer (again, i have tried this in other clubs and nothing compares to the quality of training i receive at Roko Gillingham). The changing rooms are very nice and always clean and so are the showers. Many classes to choose… Read Full Review

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★☆☆☆☆
Roko Health Clubs www.roko.co.uk

“Persistent Noise Experience - Spoilt Massage”

Written on: 04/05/2014 by KathleenKenny219 (1 review written)

I booked a full body massage and spent the whole of the time having to endure, every 15 to 20 seconds, the persistent and constant thud of weights being dropped on the floor above. Instead of an enjoyable relaxing massage, I spent the whole time cussing and feeling angry and waiting for the banging to stop! - it never happened! Having brought this to the Manager's attention, reinforcing that I was not made aware of the expected thudding noise when I booked the massage, he in turn replied that… Read Full Review

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★☆☆☆☆
Roko Health Clubs www.roko.co.uk

“rubbish! rude! ignorant”

Written on: 11/04/2014 by jpMacKenzie414 (1 review written)

Took my membership tried to cancel after a short 14days of joining ! Of learing staff upstairs and Such welcoming staff at reception! Hah Not! Not one bit of customer service skill at all no welcome pack... No introduction nothing.... Robbing people… Read Full Review

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★☆☆☆☆
Roko Health Clubs www.roko.co.uk

“Rude staff, poor maintence”

Written on: 27/02/2014 by Hayleyrye (1 review written)

Well where do I start.....I'll keep it short as I don't want to drone on! Ride reception staff who seem too engrossed in conversation between each other to care about their members, 1 water fountain for the whole gym, too much cholorine in the pool it have my child 1st degree burns, machines always out of action, members talking openly about what steroids their on and what they can get, really not a nice atmosphere I will be cancelling my membership as soon as my 12 months is up!!… Read Full Review

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Eric Routledge's Response to Hayleyrye's Review

Written on: 01/03/2014

remember if its a contract cancel with 3 months to go or they will make you pay another 3 months or refuse and they will set the dept recovery firm after you

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★☆☆☆☆
Roko Health Clubs www.roko.co.uk

“roko York BEWARE”

Written on: 26/02/2014 by AlenaDoherty (1 review written)

The gym and staff are ok ...bit pricey but beware if you try and leave you must pay a 3 month penalty clause . It is there in the small print of the contract when you sign up but it was not explained to us ...we had to sign the bottom and initial 3 small paragraphs. Then congratulations your now a member. So i leave give a letter of notice stop my direct debit ....don't use the facility's but I'm expected to pay another 3 months . i refused.... so i was threatened with a dept collection… Read Full Review

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★☆☆☆☆
Roko Health Clubs www.roko.co.uk

“Absolute rip off!! ”

Written on: 09/02/2014 by Vickigills (1 review written)

This gym will do anything to rope you in, signed up for all the family and 2 children (2adults £99.95per month 2chikdren £17.95 each per month) my children are kickboxing enthusiasts so go every Saturday and Sunday to the class at roko so I thought we would save so much money joining them as members as the guy that signed us up told us the classes were in with their membership, we'll cut a long story short it's not and all we were told was "sorry it was a mistake" so I asked to cancel the… Read Full Review

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Rob2487's Response to Vickigills's Review

Written on: 26/02/2014

Maybe you should read the contract first ?? I think all the trainers do a great job at Roko and it is your slight misconception being as you put it juiced up body builders. Great club great atmosphere great staff

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Vickigills's reply to Rob2487's Comment

Written on: 26/02/2014

I did read the contract which states there is a surcharge for some classes marked with a * in which the classes in question didn't have a star!!! So that's clearly their error!! Great club great atmosphere great staff? Hmmmm clearly not as rokos has an average 2.5 review! Clearly I'm not the only one who has issues with the place you only have to read the reviews!!

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★★★☆☆
Roko Health Clubs www.roko.co.uk

“Roko York Could do so much better 2014”

Written on: 30/01/2014

Roko York is a fairly well equipped gym, plenty of fixed fitness equipment and free weights, rarely do you have to wait for a piece of equipment like some other places, it boasts a swimming pool of a reasonable size and is rarely over crowded, changing facilities and showers are kept clean and always lots of space. Now for the down side, the staff on reception are normally too engroced in personal conversation to even say hello and goodbye, and sometimes look like they simply cant be bothered… Read Full Review

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★★☆☆☆
Roko Health Clubs www.roko.co.uk

“ROKO Gillingham (Kent) - crowded and ignorant staff”

Written on: 10/09/2013

As other people have mentioned, the most irritating part of this gym is the contract (6 months minimum and then to give 3 months notice to quit). Yes, I read it. Yes, I’ve agreed with the terms…but just because I had no other choice (i.e. no other acceptable gym on a 3-4 miles radius). I’m complaining about their contract because they are just a service provider and they shouldn’t catch you with a contract! They should catch you with a good quality service (e.g. I do shopping with a… Read Full Review

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Eric Routledge's Comment

Written on: 26/02/2014

Crooked contract they claim it's loss of earning ..doh if your not going your not using anything
more like a penalty for leaving ..AND IF YOU REFUSE THEY SET A DEBT COLLECTION FIRM ON YOU WITH SOME VERY NASTY THREATENING TACTICS
nice gym? don't think so

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★★★★☆
Roko Health Clubs www.roko.co.uk

“Chiswick Roko, recommend it”

Written on: 22/08/2013

Reading through some of the comments about Roko Chiswick I seriously wonder whether they are talking about the right gym, or just rival gyms promoting false bad press? I've been a member for 4 years, during which time the equipment has always generally worked well(sure you have the odd fault, where doesn't but it's fixed quickly). The gym is huge, there is plenty of space, no overcrowding and I've never had to queue for anything. The gym staff, reception and trainers are very helpful and… Read Full Review

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★☆☆☆☆
Roko Health Clubs www.roko.co.uk

“Very poor services and very bad atitude”

Written on: 16/05/2013 by CatalinViorelPirvu (1 review written)

I become member of Roko in Portsmouth in 2011. I choose them because of apparently clean site and also because I thought that a high price will sort customers and staff also.At the presentation of site I ask details about the swimming pool ( was my point of interest) and they assure me that is most of the time almost empty, so I will not feel that I'm swimming in a bus. I sign the contract and my nightmare began. The swimming pool( my only point of interest)was very crowded and nobody did a… Read Full Review

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Eric Routledge's Response to CatalinViorelPirvu's Review

Written on: 26/02/2014

Slumy conning contract ..as they say in this case THE DEVIL REALLY is IN THE DETAIL sorry small print

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★★★★☆
Roko Health Clubs www.roko.co.uk

“Great club (Chiswick)”

Written on: 25/03/2013

I have been a member of Roko Chiswick for a year now. A friend originally told me about the club and he had a guest pass which he offered to me and I was really impressed with the facilities. It doesn't get too overcrowded and the gym is really spacious and modern. I have read some complaints but don't know if some people are talking about Roko's other clubs, but the Chiswick one is good! I believe it's more expensive than the other branches but I think that's because it's in London, so I would… Read Full Review

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★☆☆☆☆
Roko Health Clubs www.roko.co.uk

“Don't bother”

Written on: 15/03/2013

You are only a membership number to them, after nearly 2 years with them, never missing a payment. And only signing a year contract they try to rope you in for 3months longer once you leave which I won't be paying. Join pure gym, 24/7 with the same facilities for well under half the price and as their 24/7 they won't make up their Christmas opening and closing times like roko did… Read Full Review

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Eric Routledge's Comment

Written on: 26/02/2014

Beware the depth collector

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★☆☆☆☆
Roko Health Clubs www.roko.co.uk

“CHISWICK ROKO - Terrible gym and awful staff”

Written on: 31/08/2012

Changing rooms are usually dirty, toilets worse. Free weights area limited and machines usually breakdown. The Personal Training staff dont usually bother to assist. I took some personal training sessions there and found that the instructors dont seem to push hard enough to get you results and at £50 an hour it was a waste of money. Membership contracts are a con and a rip off............... DO YOURSELF A FAVOUR, DONT TOUCH THIS GYM WITH A BARGEPOLE… Read Full Review

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Starla's Comment

Written on: 22/08/2013

I've been a member for years and I'm wondering if you are actually talking about Roko Chiswick because I've never experienced any of these problems or met any other members that have in all my time there.

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★★☆☆☆
Roko Health Clubs www.roko.co.uk

“Good facilities, average service and a ripoff contract.”

Written on: 17/08/2012

I joined Roko gym in York last year Positives: Large building with lots of parking space near a large Tesco. The machines were new and the spa area well structured. A Costa coffee in the large lounge area. Negatives: Service by gym staff was average. No real enthusiasm. Difficult to find somebody to ask for advice or help. Big gym area with only one fountain!!! At the end of contract you continue to pay monthly which is the norm but they need 3 months notice to cancel your membership. So if… Read Full Review

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