Roko Health Clubs Reviews - www.roko.co.uk

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Latest Reviews

★★☆☆☆

“Roko Chiswick - A Great Disappointment and Shame”

Written on: 02/07/2015 by TV61 (1 review written)

I have been a member at Roko Chiswick for about two years and live locally. Since joining we are now on our 5th General Manager and third Gym Manager. There has also been constant turnover in the front desk staff, who are paid and treated poorly. The sales staff has also completely changed numerous times. Some of the staff really try, but the chain management is horrid as they don't care about the members and do very little maintenance. The District Manager only cares about the figures and… Read Full Review

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★☆☆☆☆

“Badly managed & poor customer service, ”

Written on: 30/06/2015 by rokoreview (1 review written)

Having been a founder member of Roko Chiswick since 2007, I have just resigned after years of bad management and poor customer service. My complaints were largely ignored and met with lame excuses. High turnover of staff (especially reception), several managers, and demotivated staff. My impression is that managers don't really care about their staff or members. Roko is very lucky to have some good receptionists, very good class teachers who remain loyal despite challenging conditions and low… Read Full Review

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★★☆☆☆

“Massage wasnt good!”

Written on: 02/05/2015 by Coylesu50 (1 review written)

As a therapiat myself the massage wasnt good at all, they didnt ask what pressure i wanted, it was freezing in the treatment room! And they left me for ages to get undressed..i was waiting ages for the girl to come back!… Read Full Review

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★★★★☆

“After 6 years it is still a great experience ”

Written on: 01/04/2015 by Garrison36 (1 review written)

I joined Roko 6 years ago. I'm happy with the facilities, the equipment, the showers, the pool, in fact the whole layout. However I feel I am even a member of a smaller select club inside Roko: a member of the gymn who sprays and wipes down the equipment after use. Despite the notices requesting members to wipe down equipment after use I could count on the fingers of one hand the number of times I have seen other users of the gymn carrying out this simple hygienic task. This is down to members… Read Full Review

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★☆☆☆☆

“Shower been broken for 6mths notts ”

Written on: 13/03/2015 by 206Calhoun (1 review written)

It's now been over 6mths for 1 of the showers in mens changing room been out of order..... This gets very frustrating when it's very busy at Peak times and you have to wait for shower to come free.... I fully understand things break but not for 6mths … Read Full Review

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★★☆☆☆

“Roko Gillingham - What Happened ?”

Written on: 07/03/2015 by AileenSheridan67 (1 review written)

Roko used to be a good gyms fairly relaxed enough machines to go round you could get a good workout even at busy times. Now a year and a bit later its so very different, new equipment was bought that's not as good as the old, so many new members have joined up its difficult at peak times to complete a work out. But most disappointing of all the staff are useless unless you are getting personal training at an extra £90 a month other than that it appears they do nothing. No one deals with… Read Full Review

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★★★☆☆

“Roko York honest review”

Written on: 22/02/2015

Was a member here for over 4 years, without a shadow of doubt this is the gym for you if you don't want the 'chav' element, equipment is good and seems to be maintained, in the 4 years I was there i could count the number of times on one hand I waited for equipment. You are welcomed with open arms by the staff and management when you sign up... Unfortunately that's where it ends, if you are a long term member they really aren't interested in you at all, you sometimes appear to be a compete… Read Full Review

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★★★★★

“Wow, what a good gym”

Written on: 08/02/2015 by IngridCochran (1 review written)

I recently joined roko after a very pleasant and welcoming introduction to the club, despite being slightly cautious before joining I found the club very welcoming and with a lot more facilities than I thought!! All of the staff were lovely and welcoming and I had an induction that lasted an hour (very thorough to other gyms i've been to) and they even set up a plan for me to keep on. although only a new member, I love it here and have already discussed it with my hubby about adding him on to… Read Full Review

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★☆☆☆☆

“Never ever join Roko”

Written on: 12/01/2015 by bartgatensby (1 review written)

Roko Health Club in Portsmouth is the club with which this review is concerned. On initial sign up I discovered that they require three months written notice to cancel the membership. The day I signed up I also asked to cancel the contract immediately once the minimum 12-month contract expired. The salesperson was polite and told me such action was unusual but she could see no reason why not. I signed up and I signed out. Happy days, or so I thought. I used the club for the next ten months… Read Full Review

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Tracyharrison1980's Response to bartgatensby's Review

Written on: 09/02/2015

I recently joined ROKO for just 3 months and the contract does clearly state on both the front and the reverse that notice to cancel needs to be given in writing, it isn't a hidden term or anything. I also filled in a cancellation form when joining and was given a copy of my contract as well as a copy of the form to cancel as well so I know this was completed.
As with any business with contracts, terms need to be honoured and observed for everyone and I am sure they get to hear every excuse under the sun about why contracts should be cancelled with immediate effect but if you find your copy of the contract when you joined and you did actually cancel at joining like I did, present this to them and I am sure they will honour this

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Bartgatensby's reply to Tracyharrison1980's Comment

Written on: 09/02/2015

Hi

That is all well and good. You are right terms and conditions, once agreed, must be adhered to. The head of accounts did offer to honor the cancellation date on my copy. However my cancellation sheet was handwritten by the lady who I signed up with. We both signed it and I left it at that in good faith. The reason for this: they were all out of the official cancellation forms but I wouldn't sign up without cancelling.

Since I wrote my review of ROKO Portsmouth things have taken a twist. When I left I returned my card to the front desk and told them I would be out of the country for the last few weeks of my contract. When I contacted the club over the failure to cancel the account last month they told me I had been frequenting the gym over the past few months. I haven't and I can prove I have been out of the country. So far this has gotten me the response: The General Manager will now be assisting me with the issues I have raised. So far I have called or emailed ROKO many times to speak with the Portsmouth GM. Still trying but he is apparently out, or, away,or, away from his desk and unavailable at the moment. May we take a message....

wish me luck.

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★☆☆☆☆

“I've been a member at Roko York since it opened and...”

Written on: 11/01/2015 by ayJohnston415 (1 review written)

I've been a member at Roko York since it opened and I'm sorry to say but it's getting worse. The pool is extremely dirty, there are thing floating in there that I wouldn't like to describe. The locker room is rather dirty as well and the toilets stink. Staff are nowhere near as professional as they should be and on top of it all the manager choses to park his car on the pavement, just outside the main entrance, when the car park is always half empty… Read Full Review

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★☆☆☆☆

“So hard to stop their marketing!”

Written on: 29/10/2014 by Danica132 (1 review written)

We had a 3 month membership with Roko which was finen, till the time came to take us 'off ' their list. It's been a year!! And I've made nearly 10 calls and they say they will take us off but it still hasn't worked. Just shows how incompetent their staff is!… Read Full Review

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★★☆☆☆

“Time table”

Written on: 15/09/2014 by Sherwoodtq390 (1 review written)

I have phoned up on two occasions to see why the new Autumn schedule has not been put on the web site. I have been told on both occasions that is about to be put on. Today Ineent into all the other Roko sites only to find theirs have been put on. This is typical of Gillingham what can wait will never get done! For goodness sake get the site up to date as like myself I. Would have joined if I knew what was available… Read Full Review

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★☆☆☆☆

“Dirty”

Written on: 27/08/2014 by MarquiseTerry225 (1 review written)

Dirty changing rooms/shower areas, dirty underwear found in lockers and in that area. Some staff are just rude (gossiping in person and on phone. Not professional to see when been made to wait while they behave like that). Witnessed more than once. I also saw the gym taking keys off visitors for locker cards - seems iffy considering. Give this gym a miss - not a nice atmosphere at all!… Read Full Review

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★☆☆☆☆

“worst gym club”

Written on: 07/08/2014 by Meadowsgd67 (1 review written)

this gym is terrible!!! don't even think about joining! its unclean... well people clean it but not properly. the showers are disgraceful. I actually felt ill looking at the dirt in the corners / doors and floors of each shower! im sure something was growing in one of them. the water is cold or boiling hot. you have to go through lots of lockers to find one that works. they haven't been updated at all, since opening, I don't think. the machinery is old, not up to date. the most popular… Read Full Review

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★★☆☆☆

“Roko Chiswick - Poor”

Written on: 09/07/2014 by Jefferson110 (1 review written)

I have been a member of Roko Chiswick for nearly five years and the quality has really gone downhill. The continued lack of air conditioning this year and broken machines have finally driven me to resign… Read Full Review

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★★★☆☆

“Good Club”

Written on: 09/06/2014 by Esperanza319 (1 review written)

This is a great club very comfortable, good facilities, excellent PT trainers and the reception staff are very good however there is particular manager who I find rude and unapproachable, she makes you feel unwelcome and has no customer service skills, apart from her the staff are great. There is a costa coffee lounge which is great, would recommend this friendly Leisure Club to all… Read Full Review

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★★★★★

“The best gym in Medway ”

Written on: 11/05/2014 by Ninami (1 review written)

Having been using quite a few different gyms in the past mostly in London (fitness first, la fitness, nuffield) i havent found any that compares with Roko Gillingham! I love this club which is very accessible and not intimidating like other gyms can be. Excellent personal trainer (again, i have tried this in other clubs and nothing compares to the quality of training i receive at Roko Gillingham). The changing rooms are very nice and always clean and so are the showers. Many classes to choose… Read Full Review

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★☆☆☆☆

“Persistent Noise Experience - Spoilt Massage”

Written on: 04/05/2014 by KathleenKenny219 (1 review written)

I booked a full body massage and spent the whole of the time having to endure, every 15 to 20 seconds, the persistent and constant thud of weights being dropped on the floor above. Instead of an enjoyable relaxing massage, I spent the whole time cussing and feeling angry and waiting for the banging to stop! - it never happened! Having brought this to the Manager's attention, reinforcing that I was not made aware of the expected thudding noise when I booked the massage, he in turn replied that… Read Full Review

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★☆☆☆☆

“rubbish! rude! ignorant”

Written on: 11/04/2014 by jpMacKenzie414 (1 review written)

Took my membership tried to cancel after a short 14days of joining ! Of learing staff upstairs and Such welcoming staff at reception! Hah Not! Not one bit of customer service skill at all no welcome pack... No introduction nothing.... Robbing people… Read Full Review

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★☆☆☆☆

“Rude staff, poor maintence”

Written on: 27/02/2014 by Hayleyrye (1 review written)

Well where do I start.....I'll keep it short as I don't want to drone on! Ride reception staff who seem too engrossed in conversation between each other to care about their members, 1 water fountain for the whole gym, too much cholorine in the pool it have my child 1st degree burns, machines always out of action, members talking openly about what steroids their on and what they can get, really not a nice atmosphere I will be cancelling my membership as soon as my 12 months is up!!… Read Full Review

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Eric Routledge's Response to Hayleyrye's Review

Written on: 01/03/2014

remember if its a contract cancel with 3 months to go or they will make you pay another 3 months or refuse and they will set the dept recovery firm after you

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