written by Averie272 on 17/01/2024
Friendly helpful staff, good gym atmosphere and plenty of space to get my workouts done without having to wait for equipment. And I love the sauna
written by patchyc420 on 10/05/2022
idk which monkeys set that place up but all the weight equipment is on top of each other and the rest of it is empty. personal trainers seem like entitled egomaniacs as well what are you looking at. Place is clean but its not an enjoyable experience never quiet either, I would suggest spending the £55 a month on gym equipment and after a year you will thank yourself.
written by Mariaactress on 31/08/2020
Disrespect for the basic principles of health and safety. Poor management. Some of the staff is very rude, the manager is incompetent.It is overly priced for what is on offer. The pool water is often unclean and fumes from the kitchen, next to the pool, make the smell of fried food unbearable at times, the lanes are too narrow and become dangerous when crowded. It was very clear to me that profit came before any preoccupation for the well being and safety of their members. Very sad indeed.
written by Gymnurse on 19/12/2019
I developed illness which prevented me from attending gym. I suspended membership for 6 months with the hope of improvement. Unfortunately I deteriorated and after 6 months and cancelled my Direct Debit, because I could not use the facilities. I attended the gym with evidence of appointments. The membership manager was on leave, but 2 Reception ladies viewed my appointments and said they'd pass on the details to the manager on his return. After 2 weeks I received a letter from him asking for my evidence. I phoned and told him of my visit. He said he'd speak to the ladies and get back to me. I never heard from him again, and was eventually contacted by a credit recovery service. I provided them with evidence, but they are not dropping the case and are bullying me. The ROKO membership manager says that it's not his problem anymore, once they hand over the case to the credit recovery service. So, a word of caution - do not join them with such a terrible take on illness. My GP has written a letter supporting me, but they are taking no notice.
written by on 25/01/2019
I popped in the club to get coffee and was watching my kids sport in the park and paid for coffee £2.80 and come out and wanted to use the toilet after it the rude manager didn't let me to use the toilet and was saying the toilet is not for public but the coffee shop which is allocated inside the club is for public and asked why you didn put the sign for public coffe shop and not use the toilet he was just saying his rules but as a customer which you charge with the coffe shop they can not tell you you are not allowed to use the toilet unless it's written on the wall. It just redicolous how they are dealing with the people and great their own rules. I don't say don't be a member in this club but I am saying how they making Bussiness and dealing with customer is redicolous. If you pay for something and they open the gate it means you can also use the coffee shop facilities unless all rules needs to be written.
written by Chris777999 on 08/11/2018
I go to the Chiswick Gym in West London. Decent enough place but getting a marriage divorce would be easier and quicker. In this day and age, having to give 3 months notice only when your membership is about to end is a joke. I have found a gym within walking distance of my house but Roko have me tied in for another year even if I don't want to go. They must be vert desperate to keep people even if their personal circumstances change. Why force people to stay Roko??
written by Hollandjp344 on 01/11/2018
Roko Portsmouth is probably the worst gym I’ve ever joined. They told me it was going to be a contract for a year as I’m a student and don’t live in Portsmouth. They’ve been taking money for the past 2 years now. I called them to say I’m not even in the country can I cancel it via email. The person I spoke to on the phone was so rude, probably shouldn’t even be working there, said I can’t do that as it has to be a letter with my signature. This is ridiculous as I’m not even in the country. I’ve never had this problem at another gym. They’re probably just doing this cos no one wants to join roko and they need to get their money somehow. disgusting service and people
written by English166 on 22/08/2018
The gym is lovely, light bright and spacious with plenty of choice of machines and free weights to use. Staff on reception and in the cafe are always pleasant and helpful, and the gym staff are amazing. If you feel out of your comfort zone in a gym then these guys will help you feel at home. I had never done any group fitness classes before starting at Roko, but in my 1-to-1 appointment my trainer recommended the body-pump class (les Mills) and it was amazing! Recently refurbished changing rooms are spacious and clean. The outdoor swimming pool is really lovely especially in the summer. I would definitely 100% recommend this place. The price reflects the service provided well - it is cheaper than other health clubs but so much nicer then your average leisure centre. There is a 3 month membership cancellation notice period, but this shouldn't be a problem if planned correctly.
written by bsMarsh424 on 26/02/2018
5 years after leaving Roko by cancelling with their team, they're still claiming not to have received the cancellation! Now they've passed my details to a debt collector! Guess what you aint getting a penny
written by Zane282 on 09/02/2018
Terrible value for money, there are plenty of other gyms which are better and you are not tied into a year long contract. 3 months notice must be given before leaving. Two months after cancelling my contract a payment was taken from my account, staff were terrible!! Very unhelpful and rude. In the end had to ask to speak to the manager and he was just as unhelpful, it took 2 months to receive a refund and this was refunded by a cheque!
written by Ballardcc322 on 19/01/2018
Avoid at all cost, other gyms offering a more competitive rate, and no contracts. Receptionist are rude and unhelpful. Membership is very expensive , had a 12 month contract, but had to pay a additional 4 months due to some sort of cut of date. shop around for better deals!
written by Gibsonyt29 on 13/09/2017
I lost my card to renew it coast five pounds ,when I asked a member of the staff they was so rude to me but at the same time I recorded it on my phone , the manager is more instrested in the five pounds than what the staff said and me , I have given them 3 months notice but I can not use the gym unless I pay 5 pounds for a new card , I have spoken to people in the gym who have said the staff are up there on ?????even some people who take there kids to swimming say the women on the desk are so rude .I even went on company house don't think they will be around much longer.
written by amDean278 on 15/08/2017
Very small pool and facilities in general. The cafe's coffee tasted awful. For the price of a visit it is not worth it. The attached spa is also bad iro customer service.
written by Javon472 on 30/08/2016
Negatives: car park is gravel, should be Tarmac as it is bumpy driving through and if it's wet will splash onto your car. Maintenance is pretty bad, not clean enough and showers are clearly not cleaned every day, with the same lump of hair in there two days in a row. The water dispenser isn't very cold in the gym, not helpful during a sweaty work out. A gym charging this much should have the scales which tell you your fat and muscle percentage There should be more mats for floor exercises, with mirrors Should have work out accessories such as leg weights 3 months for cancellation Positives: Staff are all very friendly and welcoming, this includes reception, sales and PT's Clean towels available Never too busy Cafe is good, with plenty of food and drink options Advice for roko: A stair machine would be fantastic
written by Noel380 on 25/04/2016
I've been a member of many gyms and Roko is the worst. For literally years the Chiswick branch had issues with air conditioning aka no air conditioning. Worse in my opinion is the equipment entertainment systems. I need entertainment to do my cross trainer and treadmill torture. For years there were problems with broadband meaning TV and radio buffering. Now the headphone sockets don't work: hear in one ear if you're lucky. Come on guys, we're paying for a service you're simply not delivering (April 2016).
written by Leilaniz1959 on 21/02/2016
As I walked in, there was a woman behind the reception desk doing her hair with her combs on the counter!!! Has the health club turned into a hairdresser's now? There was another man and woman at reception both oblivious.. The club could do with more cleaning. Some hand cream in the toilets would be good too. They had clean towels which was good, the health drinks which are freshly made were great too. One of the gym instructors was amazing, he had so much energy and encouraging. I would go back just for him.
written by mk1443 on 15/02/2016
My kid has taken the swimming lessons in Roko , No customer care , bad managment, taking ages to fix things. I am leaving and I want my money back... they are not bothered the hygiene of their pool is appalling and I wouldn't recommend to anyone, all you see is their staff having nice time in the coffee shop..
written by Carohuc on 26/01/2016
Cold staff, unable to empathize. Also they call themselves a "Club" but they are just a gym with a swimming pool. Don't waste your money...
written by White448 on 02/01/2016
Staff good, facilities best in area Cost is value for money Classes best instructors Good coffee
written by 68Lucas on 29/11/2015
My kid has taken the swimming lessons in Roko , recently the teacher has left so Roko cancealed the lessons for more than a month still not be able to find another teacher . As their member somehow I never got any notice when they cancealed the lesson nither any calls to tell me what they plaining to do.I made many phone calls but always not be able to get to talk to the manager and she never bother to call back . Agreed with other reviews. No customer care , bad managment, taking ages to fix things. I am leaving..and I want my money back...
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Mk1443's Response to mk1443's Review
Written on: 15/02/2016
this is in regards to Nottingham branch