Written on: 10/09/2013
As other people have mentioned, the most irritating part of this gym is the contract (6 months minimum and then to give 3 months notice to quit). Yes, I read it. Yes, I’ve agreed with the terms…but just because I had no other choice (i.e. no other acceptable gym on a 3-4 miles radius). I’m complaining about their contract because they are just a service provider and they shouldn’t catch you with a contract! They should catch you with a good quality service (e.g. I do shopping with a... (read more)
Written on: 22/08/2013
Reading through some of the comments about Roko Chiswick I seriously wonder whether they are talking about the right gym, or just rival gyms promoting false bad press? I've been a member for 4 years, during which time the equipment has always generally worked well(sure you have the odd fault, where doesn't but it's fixed quickly). The gym is huge, there is plenty of space, no overcrowding and I've never had to queue for anything. The gym staff, reception and trainers are very helpful and... (read more)
Written on: 16/05/2013 by CatalinViorelPirvu (1 review written)
I become member of Roko in Portsmouth in 2011. I choose them because of apparently clean site and also because I thought that a high price will sort customers and staff also.At the presentation of site I ask details about the swimming pool ( was my point of interest) and they assure me that is most of the time almost empty, so I will not feel that I'm swimming in a bus. I sign the contract and my nightmare began. The swimming pool( my only point of interest)was very crowded and nobody did a... (read more)
Written on: 25/03/2013
I have been a member of Roko Chiswick for a year now. A friend originally told me about the club and he had a guest pass which he offered to me and I was really impressed with the facilities. It doesn't get too overcrowded and the gym is really spacious and modern. I have read some complaints but don't know if some people are talking about Roko's other clubs, but the Chiswick one is good! I believe it's more expensive than the other branches but I think that's because it's in London, so I... (read more)
Written on: 15/03/2013
You are only a membership number to them, after nearly 2 years with them, never missing a payment. And only signing a year contract they try to rope you in for 3months longer once you leave which I won't be paying. Join pure gym, 24/7 with the same facilities for well under half the price and as their 24/7 they won't make up their Christmas opening and closing times like roko did. (read more)
Written on: 31/08/2012
Changing rooms are usually dirty, toilets worse. Free weights area limited and machines usually breakdown. The Personal Training staff dont usually bother to assist. I took some personal training sessions there and found that the instructors dont seem to push hard enough to get you results and at £50 an hour it was a waste of money. Membership contracts are a con and a rip off............... DO YOURSELF A FAVOUR, DONT TOUCH THIS GYM WITH A BARGEPOLE (read more)
Written on: 17/08/2012
I joined Roko gym in York last year Positives: Large building with lots of parking space near a large Tesco. The machines were new and the spa area well structured. A Costa coffee in the large lounge area. Negatives: Service by gym staff was average. No real enthusiasm. Difficult to find somebody to ask for advice or help. Big gym area with only one fountain!!! At the end of contract you continue to pay monthly which is the norm but they need 3 months notice to cancel your membership. So... (read more)
Written on: 24/04/2012
To list all of the faults with this place would require several volumes of visceral prose but suffice to say the facilities are regularly closed without any apparent justifiable cause and standards continue to nose dive at an alarming rate. Specifically, the policy of closing the outdoor pool for months at a time seems to have the members up in arms almost as much as the arrogant response from reception that 'only 2 per cent of people use it' which is a factually inaccurate observation from... (read more)
Written on: 22/03/2012 by Char666
Rokos gym in gillingham are theifs when you sign a 12 month contract they expect a written letter at the end otherwise they will keep charging you which is stupid and then if you don't pay they will threaten you with a ccj very pofessional , so you end having to pay 185 to roko and. 70 to crs ( credit resoultion service) there gym is rubbish the employees are rude and think they are great when they either do steroids or orange pigs . I wouldn't of joined if I knew what cowboys they were!! (read more)
Written on: 15/03/2012
I really rate Roko Chiswick. I've been a member of a few gyms and this is by far the best. The gym is huge and there's never problems queueing for machines or overcrowding. Love the Fitlinxx equipment, which really helps to track workouts. The staff are friendly and polite, especially the in the reception area. Changing rooms are always clean with loads of space. Only critisism is sometimes the music is so loud in the gym area you can't hear your own headphone music. Also my membership... (read more)
Written on: 04/02/2012 by samiieee
I went to look around today, the person showing me around verged on being quite rude. She seemed completely disinterested and not keen on my business at all. The gym itself looks ok but if that's what the staff is like....no thanks (read more)
Written on: 03/01/2012
I made an appointment to visit Gillingham Roko Gym yesterday (2/1/12) so that I could find out more about what it has to offer with a view to having a look around and signing up for membership. I arrived promptly and was asked by the receptionist to wait for a member of staff in the cafe area. Forty five minutes later I was still waiting for a member of staff to come to see me. I went back to the receptionist and told her that I had been waiting three quarters of an hour to talk to a... (read more)
Written on: 26/11/2011
Like another reviewer, I have been a member since it opened and I think it has declined, but only gently. This is the fourth gym I have belonged to, and like the others it is light on maintenance but they do show an interest when you mention problems and they are generally fixed fairly quickly. the facilities are generally holding up OK and the staff show a little interest, though they don't know how to use the Fitlinxx (read more)
Written on: 21/11/2011
Having been a member at Roko in York for some time, I can not fault the service and attitude of the staff both at reception and on the gym floor. Im a typical gym user and visit 3-4 times per week, they open hours which suit my needs and offer the latest in both classes and equipment. My favorite perk of being a member at Roko is the ability to use Fitlinxx, Im amazed not many other gyms offer this service as it provides a real incentive to work out. I have recommended the gym to many... (read more)
Written on: 25/09/2011
Have been a member of Roko York for 7 months (writing Sep 2011), at first i was delighted with the service and facilities but then a massive dip, the Pulley machines were out of service for a whole month, other bits of equipment were also looking tired and motivation and morale seemed a big issue for the staff. A new general manager has been appointed and he actually seems to be making a BIG difference, with any look he will get it back on track. One last thing, I signed up for 12 months, 7... (read more)
Written on: 01/08/2011
If you sign a contract with these boys and leave by giving them notice, they claim not to have received notice and 3 years later chase you via a debt collections agency. You fight them and then they go quiet. 6 months later the debt collections agency issue a Deed of Assignment and the whole things starts again. The gym itself has aircon that does not work and it is a poor mans David Lloyd. (read more)
Written on: 14/07/2011 by andyfitch
I have been a member of roko York for a couple of months now and I'm really happy with the quality of service I've been getting. The staff are all really friendly while my personal trainer has been really helpful in improving my motivation and my general fitness levels. They have quite good facilities, the pool is a good length but perhaps a bit narrow, it can get a bit crowed in there at times! But the changing rooms are quite nice, plus the members area they have is good and it has free... (read more)
Written on: 10/07/2011
Having been a member since it opened i have witnessed the sad slow decline of a very good gym into a sad excuse of a gym that takes its customers for granted,by the complete lack of care and respect the staff who are there at present seem to have for the members and the gym itself. The staff that were professional,friendly,efficient,and charming in all the departments;gym,front of house,maintenance ,food and beverage,swimming,and the manager,have all left over the last eighteen months to... (read more)
Written on: 19/06/2011 by DMBowman (1 review written)
When I joined Roko I stipulated that hygiene was extremely important to me and was assured that it was just as important to the management team. The gym and changing area was often dirty and I soon regretted getting tied into the membership. I used the relaxation pool and endured chemical burns to my body and my swim shorts went from black to a charcoal gray. The management did not appear the least bit interested and said the water was fine. Customer service was appalling even when I took... (read more)
Written on: 16/06/2011
This is a review of the Roko health club in York. The building is small, with hardly any equipment; it gets VERY crowded. The pool is too shallow - NOT for the serious swimmer. Most classes are over-subscribed and the creche is ALWAYS full, unless you book 4 weeks in advance - pointless! The membership consultant lied to me, my wife and sister. When signing for a 12 month contract, we explicitly asked several times "Can we cancel the membership at ANY time?". The repeated answer was "Yes, as... (read more)
Written on: 16/02/2011
1. Forced into a year's contract.
2. It can take up to 6 months after that year to cancel a membership.
3. Insufficient weights area (other people hogging the facilities).
4. Annoying screaming kids in the way.
5. Very restricted weights area.
6. Very restricted swimming pool + kids.
You are better off running outdoors (natural, resistance to gradients, weather; and/or purchasing your own weights etc.
Written on: 29/11/2010
Roko Gillingham is the best club in the area without a doubt. I used to belong to Virgin which used to be Esporta, but since it got taken over has gone downhill massively (it looks like macdonalds inside)and the level of customer sevice is terrible!
I called Roko and spoke to a nice lady who invited me down and wasnt pushy with the sales process. It costs me 50 a month for a full mship which i cannot argue with as everything is included. The pool is nice and quiet and the club isnt overrun... (read more)
Written on: 19/08/2010
I have been a member of Roko York for the past year and can't praise the staff enough for their excellent service, dedicatin and enthusiasm. I am a keen gym goer and have had experiences of a few gyms and i can easily say that this by far is the best. The classes are rewarding and there is a range of things to do to suit your training needs (pace yourself being the best work out class ever!), the gym floor staff are always on hand to ask questions to or have a chat about my workout and they... (read more)
Written on: 09/08/2010
Roko Chiswick is Ok as far as gyms go in terms of facilities etc. However what I find most annoying is the fact that their entertainment systems NEVER work and even if you complain/ ask them to do something about it, it makes absolutely no difference. Surely a club as large as Roko (and as expensive) can pay for Sky in order to get some of the music channels etc. Come on Roko- this is poor...... (read more)
Written on: 07/08/2010
Although Roko Chiswick Bridge at first seemed the ideal choice, I have lived to regret signing the membership contract ever since.
Whilst the equipment is indeed new, it is poorly serviced, meaning that it is often either partly or fully unuseable. The gym 'instructors' are unhelpful, unless you of course pay for their time as a personal training session, so highlighting things to get them rectified is a pointless task.
The showers and changing areas aren't the cleanest, but they are... (read more)
Written on: 16/06/2010 by holee81 (1 review written)
Have been member for almost 2 years. They do upgrade their gym room and having quite a lot of new facilities. But, the swimming pool is always a painful experience for me. There are always swimming class when you want to swim and it is so crowded in the unoccupied lanes.
The member fee is quite expensive and it bonds you for 12 months. Otherwise, you will pay even higher price for short term membership. If you really thinking to give it a try, I can transfer my membership to you and give... (read more)
Written on: 02/02/2010
My husband and myself signed up to join while the gym was being constructed after being promised that membership levels would be kept to a reasonable standard and children would be made welcome but at certain times. The membership has now peaked and getting a swim without screaming children having swimming lessons is near impossible !!! during the school holidays was a nightmare. It seems the only time Child free in the pool is after 7.00pm or early morning. Not what was promised !!!... (read more)
Written on: 29/01/2010
Good facilities and I met some nice people at the Wednesday night running club, but I have to concur with many others here that the standard of customer service is pretty poor. The management seem to be unable to exercise any discretion or common sense and exhibit an utter inability to make things happen. The most obvious example of this is the appalling air conditioning in the gym: it is frequently out of order and without it the gym is MUCH too hot and humid to exercise at even moderate... (read more)
Written on: 26/01/2010
I joined the Roko gym in Nottingham simply because it was nearest to me. I have to say that I found the facilities good, but the administration and management of the gym is appalling. Customer comments about cleanliness and safety issues were often ignored, for example. During my time with Roko there were several incidents in which members claimed that poor attention to health and safety had led to injuries. The hot tub, for example, was often left unattended with a hose emitting hot water... (read more)
Written on: 07/11/2009
I have been a member of the York club since it opened. I have always found the reception and gym staff very helpful and I have lost a lot of weight with the help of the gym team.
I joined from Fitness First so I am paying more than I used to but it is much more rewarding, the atmosphere is great and I have made many new friends.
There are always some problems in gyms but any issues are resolved quickly and professionally. (read more)
Written on: 28/07/2009
Such an unfriendly club. We had paid for our children to have swimming lessons at Roko Chiswick's pool and on their 4th visit, my wife wasn't allowed to take them to the pool because she's not a member. While trying to get in, our two and a half year old son said he wanted to go to the toilet. Still the Roko employee wouldn't let my wife and kids in and so the little boy had an accident in front of the reception desk.
Roko's official position is that the company offering the lessons had... (read more)
Written on: 28/04/2009
I joined roko in april as it was lovely to start with and we were prommised a club with a difference. Not to be, so we have gone back to bannantines. At roko it is dirty, the pool water looks like pond water, management are not helpfull, they are over run with kids, and swimm lessons. I could go on. (read more)
Written on: 13/02/2009
I joined this Roko Health Club when it opened in April 08. Was pleased to begin with - good atmosphere, equipment, staff etc. Since January 09 with a influx of more memebrs the standards appear to have dropped. You are having to wait for equipment, there are no waiting areas outside the fitness studios- hence people hang around waiting for classes and getting in the way of other gym users. I find the changing rooms are too small for the amount of members and are sometimes now unclean. Too... (read more)
Written on: 31/01/2009
I chose Roko in York because Next Generation was over priced and over subscribed and wanted an admin fee which they then decided to waiver when I didnt look interested! Initially I was very impressed with the set up at Roko, great instructor, good kit, nice atmosphere. Over time i have been less impressed, poor build finish, and there are lots of promotions that mean the gym is always way too busy, making it hard to get on machines and the changing room situation is a total pain as everyone... (read more)
Written on: 20/11/2008 by badgersbits (4 reviews written)
Gave up on Next Generation as the attitude of the management there was truly appalling. ROKO is a revelation. Much, much friendlier, cleaner, better equipment, and a really good coffee shop. Cheaper too. Fantastic facilities, friendly staff, good value, good coffee shop. (read more)
Written on: 02/10/2008
I couldn't agree with that review more! ...myself and my partner have been going for over six months and after having serious admin problems with our membership the services slowly deteriorated - and we did pay admin fee! I use to be able to go and watch sport while I exercised - not anymore! The worst thing is that every time I ask they tell me it's weather conditions - I know our summer has been poor but thats lame! I feel that there is a bigger problem that is out of managements control -... (read more)
Written on: 02/08/2008 by PaulMkent33 (2 reviews written)
Nice club but really need to sort there staff and policies out. (read more)
Written on: 07/07/2008 by lisadancer (6 reviews written)
I have been a member at Roko chiswick for a few months now and go at least 3 times a week. I have a joint membership with my partner and we pay £75 a month each, there was no joining fee.
We like the gym because it's clean and spacious and the pool area is really nice. It has a nice cafe and a beauty salon.There are free swimming lessons one night a week. The staff are helpful and when i filled in a comment card regarding the car park they did call me. All the equipment have tv's on but... (read more)
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