DW Sports Fitness Reviews - www.dwfitnessclubs.com

Click here if this is your business
★★☆☆☆
1.6 / 5
511
14% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Was formally JJB Fitness Health Clubs www.jjbfitness.co.uk
? Ask our helpful community of experts about this product or company
DW Sports Fitness www.dwfitnessclubs.com - Ask a question now

Media Gallery for DW Sports Fitness www.dwfitnessclubs.com

DW Sports Fitness www.dwfitnessclubs.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Do Not Join ”

Written on: 12/09/2017 by Bentonpv320 (1 review written)

Don't join this gym!!! Terrible!!!! Cancelled my gym membership back in June as that was the end of my 6 months( Jan to June) paying £5 for my first month and now they are chasing me for more money. There's been no contact from dw after I emailed and went in to my local and then 3 months later I recieve a letter saying I owe £59! Why couldn't they contact me before this! Disgusted with there service and advise no one to join!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dannymart123's Comment

Written on: 23/09/2017

I had the same problem. Cancelled my membership because I never had the time and they charged me £249 3 months later and told me I had 2 weeks to pay although when I joined they never told me that I would have to pay for the rest of the year if I cancelled before my membership ran out. They couldn't run a bath never mind a gym

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“DO NOT JOIN Newport DW”

Written on: 23/08/2017 by Lawetra (1 review written)

Having been a member since the day it opened near 11 - 12 years ago the gym is tired and in need of new and current trend equipment, The AC is also never working and they think 3 blow fans covering the entire gym is acceptable since April! Staff in gym , Area Manager and trying to escalate to HQ are a complete waste of space talking to a young lad on a call desk... go around in circles and back to gym manager who ultimately can't/won't influence anything. they even closed the gym for a mini… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“only gave one star cause no stars not possible”

Written on: 19/08/2017 by MayraMcKinney359 (1 review written)

Filthy, smelly rat infested carpark! Gym no better urinals not been working for 3 weeks so people peeing in sinks spa and pool. changing rooms discussing shower smell like sewerage. 50% of the equipment doesn't work and takes months to get fixed. No aircon, fire escape door screwed shut! Yes screwed shut!! Most of the look and act like zombies and all for only £38 a month and a total inability to cancel. Avoid at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“OMG”

Written on: 29/07/2017 by kbHardy309 (1 review written)

Visited dw sports shop in white lion retail park Dunstable Bedfordshire recently. OMG how unprofessional the staff behaviour was! Firstly lots of young staff hanging around looking bored and no attention to customers accept the odd rude stare and talking amongst themselves. Then they start play fighting between themselves and what was worse it looked like the manager joined in by pushing a clothes trolley or similar into some colleagues. There nothing wrong with being happy and having a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“avoid,negative place”

Written on: 22/07/2017 by JayHubbard299 (1 review written)

Joined after long conversation with Manager who pressed me to join straight away to get special offer -month free- did so but after 2 weeks.Charged full month! Very negative place to train sometimes machines Out Of Order for as long as 12-14 days.Cancelled membership only to find that they had taken full amount from bank ...second rate company Avoid… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DW and membership cancellation”

Written on: 10/07/2017 by Inneedofhelp8 (1 review written)

Having being a member of DW in Preston for a number of years it was becoming very tired and the air conditioning hadn't worked for months, so I decided to cancel my membership. I was told by a member of staff if I cancelled it on the first of the month then that was my months notice and I wouldn't be paying on the first on the following month, which I did. I am not being hounded by DW staff wanting payment. Any advice?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Customer Service- What Is Customer Service”

Written on: 17/06/2017 by Marinf493 (1 review written)

Nice quality equipment but bullying of customers by INSTRUCTORS is not uncommon (especially if you are foreign). So if you enjoy being filmed during your classes -when you are all red and sweaty, groped by a balding Casanova who needs to adjust your pelvis to feel better, bullied into lifting too much weight until you give up the class, enjoy looking at not- 19-anymore Barbie’s flappy stomach skin for 40 minutes + and many more then this is the right lace for you…also canceling a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Pitiful customer service ”

Written on: 11/06/2017 by Gleason453 (1 review written)

Sunday afternoon, not busy yet took 15 minutes before a sales assistant begrudgingly attended to our needs, which was a challenge as despite the range of styles of football boots on display, there was only one pair in size 6 and they were too narrow. Generally lacking in enthusiasm. No foot measuring service either so sizing was trial and error. It's a shame as it could be a really good store… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst”

Written on: 09/06/2017 by Beatrice117 (1 review written)

Terrible customer service. Been a member for 3 years tried to cancel due to pregnancy. They said they have no knowledge of me cancelling. Now they've charged me 3 months extra. Will not go back or recommend. Customer service doesn't . I cancelled 1st of April and had to pay April and May. Now they said they can't do d a record of me cancelling and I'd have to pay June and July. I paid and will now ever go back. No wonder the place failing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Only Interested in the money”

Written on: 05/06/2017 by Shrekka (1 review written)

I have been a member of DW fitness for a number of years..in December 2015 I was quite ill and spent sometime in hospital..I was unable to go to the gym and in September 2016 I asked for my membership to be suspended or cancelled bear in mind I had only been approximately 4 times in the last 8 months..I had previously explained this on a different email which DW fitness stated they hadn't received..I noticed shortly afterwards a fee of £5 a month was being charged to my account..In may this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BEWARE OF THEIR ASSOCIATES”

Written on: 30/05/2017 by Anton410 (1 review written)

it is somewhat difficult to understand the association that dw has with some other businesses whose questionable money tactics are at best outrageous and at worst down right scandalous. so you have a membership and had it for 15 months - your injury has caused you to even give up the moderate amount of exercise you were doing once a month. So you go to the reception and tell the receptionist "sorry cannot continue its just to painful i need physio instead so need to surrender my card" - "oh… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“poor management standards”

Written on: 24/05/2017 by scorpio9 (1 review written)

I have been a member for quiet a few years. BUT now the did a refit for 5 days. meaning we loss 5 days membership money and they wont just add 5 days to end of every one membership for not providing there service. they closed upstairs changing room 2 weeks before refit the cafe over 1 week and started painting the car park door area was closed and started painting. After 5 days the only thing changed really is the upstairs gym carpet and paint and part new equipment. there was a promise… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Management are rubbish”

Written on: 24/05/2017 by Moshel297 (1 review written)

To begin with my local dw fitness was a fitness first club but had an overhaul around the time of Christmas and the dw sport club took over. Having started a 4 month contract (in December) with fitness first It ended in April 2017 so I stopped going knowing that the contract had ended. I get an email last week (14th may, 2017) saying I owe the company money and the issues would be resolved using third party debt collectors. I call dw to sort the issue and they say I owe them £64.60 out of no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID AT ALL COSTS.”

Written on: 08/05/2017 by MoneypitDWmember (1 review written)

I cancelled my policy with 6+ weeks notice. I received a receipt of email (doesn't this mean they've received the email, giving my notice)? A few weeks passes, I receive a letter from ARC, informing me that I owe £83. Lovely. I've just phoned head office to find a solution to the problem. The only solution they had for me was to pay £58 and waive the admin fee. The admin fee isn't enforceable, this can be waived anyway. My problem is, no one gets in touch with you, no body returns your… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Naomijaneb's Response to MoneypitDWmember's Review

Written on: 06/06/2017

I've had exactly the same situation with them and totally agree. AVOID!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“please please don't join ”

Written on: 04/05/2017 by Queen3 (1 review written)

do not join the Cambridge Dw I was a member no air conditioning on lots of people waiting for the machines the so I decided to cancel my membership I gave one months notice that they seem to have no record of they money was taken from my bank so I had to give another months notice and I then cancelled my membership I had calls emails asking for a months money a email saying would be passed on to a company to get the money plus a extra £25 fee I have now joined a gym top end of the market and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“SOUTHPORT: DON'T DO IT!”

Written on: 08/03/2017 by Braggnk1963 (1 review written)

I have just returned from my usual Sunday session at Southport DW Gym. There has been a HUGE deterioration in the gym membership, customer service and maintenance in the last few years. Today, it reached an all time low. Customer service has been poor at best ,of late, but today i am DISGUSTED at the unprofessional behaviour ,rudeness and aggressive response to what was initially a genuine complaint about the broken steam room (AGAIN!!!!). The front of house manager and membership consultant… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst gym ever”

Written on: 05/03/2017 by Johnsonbu308 (1 review written)

DW have taken too much money from my account when i try to get it back they just say they will look into it so i ask to cancel but they threten to pass my details to arc debt collection who buy debt from them at a cheep rate and add their own costs plus interest. My health and mental health have deteriated due to the threats and since having a number of injuries due to the faulty dangerous equipment. And over chlorination of the spa. And a very unclean unsafe steam room sharp broken tiles, very… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Need to educate your staff”

Written on: 04/03/2017

On organ transplants As one bloke at Fulton today thought it was great to take the mickey out of me by saying you don't need to lose any more organs to use the gym. I've had 2 liver transplants and a lung. He was on the large side with a massive earring in his ear.very rude… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not worth it !”

Written on: 03/03/2017 by pvPayne176 (1 review written)

Middlesbrough ! Machines broken and take forever to get fixed, when you ask staff you get a standard uninterested answer. Staff have no people skills and come across as rude and arrogant. Men's showers and changing areas are disgusting. The place has a general feel that it's being run down, with a plan to close. Not worth the money !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely the epitome of hell.”

Written on: 28/02/2017 by Warnergk283 (1 review written)

The WORST pool layout in the world. A puddle in the sidewalk would provide a better swim. Whoever designed the pool should be employed planting baby trees in Canada where they might actually provide the world with some benefit. The entire end of the pool is shallow steps which means you can't actually complete a length. The length of the pool is 20m and the depth throughout is 1.2m - not enough to do a tumble turn. No pool etiquette either, just a free-for-all with gym-bunnies coming down… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview