DW Sports Fitness Reviews - www.dwfitnessclubs.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“went on a 10 day trail mostly for the wet area,...”

Written on: 26/11/2016 by dwMilne46 (1 review written)

went on a 10 day trail mostly for the wet area, equipment not working, told over a month to fix the steam room, signed up on line, but canceled same day as I was entitled to, they accepted my cancellation, then took a small payment, I rang up again, they confirmed I had canceled and did not have to pay anything more, but when I visited the club on a 2 week offer, they said I was still a member and owed them 2 months money, they said they rang me up and emailed me about it, there was no record… Read Full Review

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★☆☆☆☆

“Not The Best Of Gyms....”

Written on: 26/11/2016 by Johnboytheyounger (1 review written)

Promised the earth when I joined but unfortunately failed to deliver. Much of the gym equipment out of order a lot of the time, and when you want advice - can you find an assistant? No chance! The pool is hardly ever fully available - always some 'parent and child' type class taking half of it up. The steam room is quite good - admittedly - but the background music is hardly ever working. Same with the whirlpool - frequently out of use. Not DW's fault admittedly - but some of the clientele use… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 23/11/2016 by AlaniClark311 (1 review written)

They make it so awkward for you to cancel don't answer the phone etc. Then when you finally do they charge you two months in advance. Absolutely appalling customer care. Someone really should start looking into this company and immediately. Keep well away! Money making fast profit company who I hope will go bust soon due to the lack of respect and customer service they show to their loyal customers… Read Full Review

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★☆☆☆☆

“Please please please avoid like the plague!!!”

Written on: 21/11/2016 by Keithmw243 (1 review written)

Absolutely pleasant when you want to join. Try to cancel and it's a totally different story. Shoddy equipment, very poor hygiene. In the club the staff members told me to call head office to cancel membership. Call head office and you can not get through to anyone. Go back to the club and one sympathetic member of staff agrees that the cancellation procedure is ridiculous. After trying about 100 more times to call to cancel, had to cancel my direct debit. Have been inundated with emails… Read Full Review

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★☆☆☆☆

“Really annoying company to deal with”

Written on: 17/11/2016 by Sammy262 (1 review written)

I hadn't been told there would be a £20 joining fee on the two occasions that I went in to talk to them about the membership, then when I went in to join they stung me with a joining fee. Two days later my partner joined and there was no joining fee. When I called to complain about this, I was told that as they are a 'commercial company' it is their right to take the joining fee on and off as they wish, and didn't feel like I should have been told about it before hand. Calling them was like… Read Full Review

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★☆☆☆☆

“DO NOT GO ANYWHERE NEAR”

Written on: 09/11/2016 by aggyart (1 review written)

DW Sports seem nice when they want you to join, and they seem nice when you do join & go to their gym & their equipment & gyms are not too shabby! But ... they become horrific when you want to leave/cancel!!! It's true, every worst review on the internet about them regarding cancellations. Suddenly you go from a 'believed' paying customer member to a 'liar' leaving non customer member. They try to frighten/scare/bully/threaten you at the very first chance they get when you cancel if you haven't… Read Full Review

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★☆☆☆☆

“Atrocious service ”

Written on: 07/11/2016 by Ballard1975 (1 review written)

I have been going to gyms for 25 years. I spent about 4 years at the Oldham DW Sport gym. When the air conditioning broke down, it was too hot to train properly during the summer months. After 4 months of repeatedly complaining to the gym manager and the head office there was no sign of a resolution. At this point my membership came up for renewal so I was glad to leave DW Sports and find another gym with working air conditioning. I can only guess that my treatment by DW Sport was a result of… Read Full Review

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★☆☆☆☆

“Notice period 2 months, class cancellations and rude...”

Written on: 05/11/2016 by Reillyhv14 (1 review written)

Worst gym I have ever been with! Two months notice because I cancelled on the 2nd of November I have to wait until the end of year. Class cancellations, no notice, classes changing and rude staff in derby… Read Full Review

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★☆☆☆☆

“Notice period 2 months, class cancellations and rude...”

Written on: 03/11/2016 by Ilektrak (1 review written)

Worst gym I have ever been with! Two months notice because I cancelled on the 2nd of November I have to wait until the end of year. Class cancellations, no notice, classes changing and rude staff in derby… Read Full Review

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★★☆☆☆

“Notice period is almost 2 months (not one)”

Written on: 02/11/2016 by vyogi (1 review written)

I was a member of DW sports Newport for almost 2 years. They have nice gym facility, but not maintained properly. I found staff not very friendly. Entering into the gym required one of their staff member to scan your card (You cant do it by yourself). This may take up to 5-10 wait in the queue every day. Their one month notice period to terminate the memebership is not actually one month notice. You have to give the notice before 20th of the month. If you give it on the first of any month still… Read Full Review

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★☆☆☆☆

“Do not go there”

Written on: 01/11/2016 by Osamaalaskari (1 review written)

Terrible service!unhelpful and rude staff. My advice just do not go there...if you did... i am sure you will regret… Read Full Review

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★★☆☆☆

“Hit and miss...”

Written on: 04/10/2016

Overall disappointing with lukewarm reception from the gym staff who can be perceived as surly at worst to grudgingly welcoming at best. I have a corporate membership for which my work ID was required to be shown for computer verification. After being repeatedly asked for it and supplying it, it became a little irritating. The cavernous gym space, whilst an impressive size, is poorly lit. As in a lot of gyms, there are elements of testosterone hierarchy where if you are not genetically… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 03/10/2016 by Deadly-Bagel (1 review written)

The facilities at DW Sports are nice but that's the only thing going for it. In fact even that's an illusion as there's a big mirror making the room seem twice as big. As has been said once you're in you're just another cash cow. Constant problems with billing causing them to refuse you entry, but then they force you to pay for the month they missed (despite not allowing you to use the facilities). Lots of admin problems too, repeatedly wanting abundant proof of an area discount. Customer… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 30/09/2016 by Jason19702016 (1 review written)

Joined here was made to feel welcome once joined your just another number . Asked about leaving after being here a year they said in writing and one months notice . I put letter in 5 weeks prior and payed the last month . Then revive e mail saying must pay another month as didn't get letter yes right ok . This was 4.00pm today . Said not happy and at work so even if was going to couldn't as do t have details . There reply was didn't get letter you have till 9.00 tonight to pay other wise . Debt… Read Full Review

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★☆☆☆☆

“Terrible customer service!”

Written on: 15/09/2016 by Torres93 (1 review written)

Had the most sympathy lacking cretin on the phone at DW so called customer services, whilst I called to suspend / cancel my membership due to terminal illness of parent abroad. Monotone on the other side of the line, was totally lecturing me from her " terms and condition " speaking to customer instruction sheet. Don't need that at this time especially from a telephone operator. Never again, David Lloyd next… Read Full Review

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★☆☆☆☆

“owed me £110 for over a month”

Written on: 06/09/2016 by Landynm316 (1 review written)

This pathetic club took too much out of my account £110 and its been a month since i told them.still aint got my money back,even after the so called manager called me and said it would be in next day.yet they STILL take my monthly payment OUT...its like they dont give a dam and not bothered....papers are gettin involved to let everyone be aware of this club… Read Full Review

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★☆☆☆☆

“DW Trafford”

Written on: 06/09/2016 by Keith336 (1 review written)

The standards of cleanliness, equipment upkeep, group classes and general atmosphere is both disgusting and unacceptable. Men's toilet has constantly water on the floor from and overflowing urinal and a constant stench of urine. The showers just trickle out and some don't work. The air conditioning has not been on over the summer and the heat is unbearable. Machines constantly broke for long periods of time (3 out of 5 rowing machines not working, several spinning bikes faulty ). Half the pool… Read Full Review

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★★☆☆☆

“Dissapointed”

Written on: 27/08/2016 by NS18 (1 review written)

Staff were arrogant. I visited the gym and swimming pool for the first time. When i asked the woman working there about how to use a certain machine, she said she doesn't know. I don't think this is the type of staff you want when paying £38 a month. The changing rooms are horrible, dirt and hair all over floors and benches, the staff went there multiple times and did nothing to clean it up. The actual gym and swimming pool were good but definitely not worth the money!… Read Full Review

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★☆☆☆☆

“Arrogant, ignorance and lack of customer service I ”

Written on: 26/08/2016 by 189Brewer (1 review written)

I think its disgusting that i paid up front for 6 months (£38 a month ) in April and got 7 months membership, June the new tariff come in that was £25 a month which people on direct debit got the reduction of £13 a month but I have asked for the reduction since that date and got nowhere after asking over 20 times to the staff until a phone call to my wife saying I was getting an extra month, how do you work a extra month covers this when I have paid at least 4 months at £38 and should see… Read Full Review

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★☆☆☆☆

“Rubbish company”

Written on: 24/08/2016

Dont give any consideration in change if circumstances if need to cancel eithin first 6 months. You uave to be unemployed or mived more than 10 miles away. Dont even return your calls or andwer your emails. Wouldnt recommend this crowd to anyone… Read Full Review

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