DW Sports Fitness Reviews - www.dwfitnessclubs.com

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★★☆☆☆
1.7 / 5
436
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Was formally JJB Fitness Health Clubs www.jjbfitness.co.uk
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DW Sports Fitness www.dwfitnessclubs.com

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Latest Reviews

★☆☆☆☆

“Difficult to cancel membership”

Written on: 28/04/2016 by SamirLane126 (1 review written)

I was a member of this gym for 4 years which was great at first as my local gym was brand new. The facilities were exceptional. `however, over time as equipment started to break down it became clear that there was no immediate rush to fix things and sometimes it would be weeks before equipment was fixed and it seemed a few things would need to break down before an engineer would come and do them in one hit (no doubt to save on costs) Kit was never where it should have been and you had to hunt… Read Full Review

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★☆☆☆☆

“Worst ever customer service from the head office ”

Written on: 27/04/2016

I have been attending of yoga classes for over 7 years. I have joined DW a year and a half ago. I'm 4 months pregnant and I have been kicked out of their yoga classes as there trainers are uninsured (under qualified). I'm so disappointed of a professional company as DW. I sent them a complaint letter they not even bothered to come back to me. I think it is out of order… Read Full Review

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★☆☆☆☆

“AWFUL ADMIN AVOID IF AT ALL POSSIBLE”

Written on: 25/04/2016 by Kathwhitt (1 review written)

To reiterate what many others have said. The Admin is awful, they make it almost impossible for you to cancel your membership once they've got you. They never reply to questions asked via their website and don't accept cancellations in any other format than a phone call to them direct on an 0344 number whicht is only open during office hours and rarely answered then. If you are lucky enough to speak to someone you will then discover that you have to pay for another month before they will stop… Read Full Review

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★☆☆☆☆

“Don't let you cancel your membership!!!”

Written on: 23/04/2016 by Knightpa337 (1 review written)

I have been trying to cancel my membership for a long time now and they keep sending me here and there telling me to do various things. They told me to email the department when it clearly says on the website you cant cancel memberships through post or email. Definitely don't recommend getting a membership and if 0 stars was available i would give it a 0!… Read Full Review

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★☆☆☆☆

“Do not Join”

Written on: 21/04/2016 by MadilynPratt495 (1 review written)

do not join a DW club. You can not cancel membership. The only way to do so is by phone. I have been trying to get through and been kept on hold for over half an hour on several occasions over the last month. Meanwhile they will be expecting full payment still!… Read Full Review

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★☆☆☆☆

“Horrendous customer service. Can't wait to be shot if them”

Written on: 17/04/2016 by uzMassey320 (1 review written)

I have been on hold for over 25 minutes on two separate occasions to try and cancel and emailed to complain and had no response. I think this is discrasful customer service and cannot wait to leave this awful company and take my business elsewhere. I will never recommend this company to anyone. The equipment at the gym I was using is regularly out of service and in a poor state. The spin bikes are in a terrible state and you'd think for £40 a month they'd improve the quality of kit and… Read Full Review

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★☆☆☆☆

“Under no circumstances sign a contract with this company”

Written on: 12/04/2016 by mathewhampson (1 review written)

The gyms themselves are adequate. Nothing special and don’t receive improvement or ready repairs when machines break but suitable for my weight lifting workouts. I have been a member of the Oxford club for 2 years. The staff do their best in the gym but judging from the reviews of DW as an employer on glassdoor they aren’t treated or paid very well. My main gripe with the company is there wholly inadequate level of customer service. I decided on Friday 8th April to cancel the membership… Read Full Review

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★☆☆☆☆

“Be Aware Cancelling not easy”

Written on: 11/04/2016 by 284Allen (1 review written)

This membership is a nightmare to cancel. Nobody answers the phone and the Dundee branch can open or create a membership but cannot cancel it... I would not recommend anyone to join up… Read Full Review

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★★☆☆☆

“Uninterested ”

Written on: 06/04/2016 by MarceloDavis (1 review written)

The shower and toilet facilities are not of a good hygiene level. Customers are of a poor level leaving toilets and shower cubicles in a dirty state. Toilet seats and floor covered in urine etc. Shower cubicles are left with empty bottles packets and plastic bags, hair all over floor and down walls. Poor range of classes and uninterested staff. Good range of gym equipment. Pool, steam room and jacuzzi. Empty bottles again left at sides. Maybe centre requires more bins or customers need to… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 06/04/2016 by Pranavq406 (1 review written)

I was a member of DW gym for a year. The price of the gym was fair and the facilities were clean. However, I would NEVER recommend joining this gym because it is such a hassle to cancel!! They say you need to give a months notice, but you cannot cancel at your local gym. Its not that easy. I was constantly on hold to the Customer Service team for what could be up to 40 minutes to try and cancel my membership. Once I finally got through to someone, it was too late and they made me pay for an… Read Full Review

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★☆☆☆☆

“joke of a service”

Written on: 06/04/2016 by JamarionLane (1 review written)

I had been ringing this phone number to cancel my membership for 2 weeks when I finally got through to a person I canceled my membership, just checked my bank account and they have been still taking payments sent a few emails to them as I am not wanting to cancel my membership i just want my money back what they have been taking from me still, but all I get is the same email back saying If I want to cancel my membership I need to ring that bloody number again what nobody answers, mad is not the… Read Full Review

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★☆☆☆☆

“Broken equipment, unhelpful staff”

Written on: 05/04/2016 by mrandmrswiggs (2 reviews written)

Steam room out of action for about 3 months, gym equipment broken and rarely mended. No compensation on membership… Read Full Review

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★☆☆☆☆

“Cancellation policy”

Written on: 03/04/2016 by GabriellaO'Connor (1 review written)

When the equipment is broken, there is no urgency to repair and can remain broken for lengthy periods even after complaining to staff, so we have decided to leave. Alas,I have been ringing the telephone number on the card to cancel our membership for three days without an answer. Not even worth one star, stay away… Read Full Review

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★☆☆☆☆

“Dirty, Disorganised”

Written on: 15/03/2016 by 225Hammond (1 review written)

The Oldham Gym changing rooms are dirty. The floor is not properly cleaned with a cream film on the floor. The showers often contain other people's hair and rubbish due to lack of regular cleaning. There is no ability to book classes online. You either have to phone the gym or book them whilst at the gym the week before the class you want to attend. This process is not always convenient… Read Full Review

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★★☆☆☆

“Great on the surface, but...”

Written on: 09/03/2016 by SteveAberdeen (1 review written)

I've been a member at DW since 2008 when it was still JJB sports. It's a great gym, with great equipment and facilities. The problems arise when anything goes wrong. Because stuff is all done from the top down, if a piece of equipment breaks it will take weeks, if not months to be replaced. Also, my wife's membership fee just jumped from £29 to £40 - I know people who are still paying £28 just because they've kept quiet but when my wife tries to be honest, her membership fee is bumped up!… Read Full Review

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★☆☆☆☆

“Warning Stay Away!!!!! Shambles!!!”

Written on: 04/03/2016 by Mylee413 (1 review written)

This place is a shambles!!! I, steam room never works 2, takes weeks to fix the equipment!! I have been trying to cancel my member for 2 days and have been waiting up to 30 minutes each time. Is this because everyone is trying to leave because it's a disgrace of a gym?… Read Full Review

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★☆☆☆☆

“Worst customer service ever!!!! Worst Gym ever! ”

Written on: 01/03/2016 by Schroeder82 (1 review written)

Was a member of LA fitness and then it was taken over by this awful company.... It's taken me 2 months to cancel my membership because there is only one way to cancel, call a number that no one answers! Then when they finally do they are rude, patronising and apparently don't have managers in to speak to ..... Avoid at all cost!! I've ended up paying an extra 2 months more than I needed to because it's taken me that long to contact someone at head office, it's a shame because the staff in… Read Full Review

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★☆☆☆☆

“Appauling customer service”

Written on: 01/03/2016 by Skidog (1 review written)

I have been a member for 14 years.. I have recently sustained a broken knee in a skiing accident and wanted to arrange to suspend my membership. To do this you HAVE to ring a premium phone number which I have on two occasions only to listen to a recorded message for a total of 80 minutes at my expense. Just not good enough! I now intended cancelling my membership, when I get to speak to them. £35 per month membership when other local big name gyms are charging a lot, lot less does not sit… Read Full Review

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★☆☆☆☆

“awful club”

Written on: 19/02/2016 by Demarion389 (1 review written)

I was a member of this club in Cambridge. The room for spin classes have so poor ventilation, that after 10 minutes it is very hot and humid inside. For some classes coaches simply don't show up. And ... of course, it is impossible to cancel membership. I spent 45 minutes in queue, but could not get my call answered. When I joined a queue I was on the position 23 and after 45 minutes my position in the queue was 11. And this is the only way to cancel your membership. AVOID this club!… Read Full Review

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★☆☆☆☆

“Possiblyh the worst Gyms EVER”

Written on: 19/02/2016 by Johnsonau113 (1 review written)

Worst customer service I have ever come across. It's a disgrace the way they treat customers. Staff are extremely rude. Why do they make it so hard to cancel membership. I called exactly on 8.30 when the phones lines opened and I still waited 25 minutes. !! Do not join!!!… Read Full Review

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