DW Sports Fitness Reviews - www.dwfitnessclubs.com

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★★☆☆☆
1.7 / 5
440
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  • Value For Money

Summary

Was formally JJB Fitness Health Clubs www.jjbfitness.co.uk
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DW Sports Fitness www.dwfitnessclubs.com

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Latest Reviews

★☆☆☆☆

“A total nightmare”

Written on: 11/05/2016 by Reeves334 (1 review written)

Do not join this gym, once you're in there's no escape. In a quick summary here's a list of events trying to cancel my and my girlfriends membership: January - wrote to the club, both of us signed and enclosed membership cards Feb - cancelled the DDs Mar - received emails and texts saying "you owe us membership" Mar - filled in "contact us form" on website explaining situation, got a call from club saying "you can't cancel here" "but we signed up there" I protested - nope contact customer… Read Full Review

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★☆☆☆☆

“New Joiners BEWARE!!!”

Written on: 10/05/2016 by Wellsie1 (1 review written)

Anyone thinking of joining DW Sports and Fitness please please please be careful !! Read the small print and be aware that the only way to serve termination notice on your membership is by calling a premium rate phone line that seems impossible to get through to, unless you have a spare 45 minutes to sit and wait on hold for, and then if you get through, you're lucky! Myself, my partner and a number of friends have all experienced the same problems. Two of us have also had the matter referred… Read Full Review

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★★★☆☆

“Facilities not working ”

Written on: 02/05/2016

I have been a member of ipswich for the last seven months and my main reason for using the gym is to swim and use spa bath as I have a chronic pain condition - unfortunately the spa bath is out of use more than it is working. It has currently been out of use for two full weeks due to "excess chlorine " . As this is a listed facility I think it is very poor that it hasn't been replaced by now with a functioning spa bath. It is very disappointing and means my membership is not such good value and… Read Full Review

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★☆☆☆☆

“do NOT join . ”

Written on: 02/05/2016 by Leslie1993 (1 review written)

started this gym in February & they were constantly ringing me and trying to get me to join an hour after I left. I went in the next day and joined. Two months down the line I found out I had to have 2 minor operations, start of April and start of May. I went into DW at Blackpool to ask to cancel and showed them all my stitches and they gave me my membership number and told me to ring head office as there was nothing they could do, so I did after waiting 50 minutes, when they answered they said… Read Full Review

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★☆☆☆☆

“Difficult to cancel membership”

Written on: 28/04/2016 by SamirLane126 (1 review written)

I was a member of this gym for 4 years which was great at first as my local gym was brand new. The facilities were exceptional. `however, over time as equipment started to break down it became clear that there was no immediate rush to fix things and sometimes it would be weeks before equipment was fixed and it seemed a few things would need to break down before an engineer would come and do them in one hit (no doubt to save on costs) Kit was never where it should have been and you had to hunt… Read Full Review

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★☆☆☆☆

“Worst ever customer service from the head office ”

Written on: 27/04/2016

I have been attending of yoga classes for over 7 years. I have joined DW a year and a half ago. I'm 4 months pregnant and I have been kicked out of their yoga classes as there trainers are uninsured (under qualified). I'm so disappointed of a professional company as DW. I sent them a complaint letter they not even bothered to come back to me. I think it is out of order… Read Full Review

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★☆☆☆☆

“AWFUL ADMIN AVOID IF AT ALL POSSIBLE”

Written on: 25/04/2016 by Kathwhitt (1 review written)

To reiterate what many others have said. The Admin is awful, they make it almost impossible for you to cancel your membership once they've got you. They never reply to questions asked via their website and don't accept cancellations in any other format than a phone call to them direct on an 0344 number whicht is only open during office hours and rarely answered then. If you are lucky enough to speak to someone you will then discover that you have to pay for another month before they will stop… Read Full Review

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★☆☆☆☆

“Don't let you cancel your membership!!!”

Written on: 23/04/2016 by Knightpa337 (1 review written)

I have been trying to cancel my membership for a long time now and they keep sending me here and there telling me to do various things. They told me to email the department when it clearly says on the website you cant cancel memberships through post or email. Definitely don't recommend getting a membership and if 0 stars was available i would give it a 0!… Read Full Review

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★☆☆☆☆

“Do not Join”

Written on: 21/04/2016 by MadilynPratt495 (1 review written)

do not join a DW club. You can not cancel membership. The only way to do so is by phone. I have been trying to get through and been kept on hold for over half an hour on several occasions over the last month. Meanwhile they will be expecting full payment still!… Read Full Review

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★☆☆☆☆

“Horrendous customer service. Can't wait to be shot if them”

Written on: 17/04/2016 by uzMassey320 (1 review written)

I have been on hold for over 25 minutes on two separate occasions to try and cancel and emailed to complain and had no response. I think this is discrasful customer service and cannot wait to leave this awful company and take my business elsewhere. I will never recommend this company to anyone. The equipment at the gym I was using is regularly out of service and in a poor state. The spin bikes are in a terrible state and you'd think for £40 a month they'd improve the quality of kit and… Read Full Review

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★☆☆☆☆

“Under no circumstances sign a contract with this company”

Written on: 12/04/2016 by mathewhampson (1 review written)

The gyms themselves are adequate. Nothing special and don’t receive improvement or ready repairs when machines break but suitable for my weight lifting workouts. I have been a member of the Oxford club for 2 years. The staff do their best in the gym but judging from the reviews of DW as an employer on glassdoor they aren’t treated or paid very well. My main gripe with the company is there wholly inadequate level of customer service. I decided on Friday 8th April to cancel the membership… Read Full Review

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★☆☆☆☆

“Be Aware Cancelling not easy”

Written on: 11/04/2016 by 284Allen (1 review written)

This membership is a nightmare to cancel. Nobody answers the phone and the Dundee branch can open or create a membership but cannot cancel it... I would not recommend anyone to join up… Read Full Review

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★★☆☆☆

“Uninterested ”

Written on: 06/04/2016 by MarceloDavis (1 review written)

The shower and toilet facilities are not of a good hygiene level. Customers are of a poor level leaving toilets and shower cubicles in a dirty state. Toilet seats and floor covered in urine etc. Shower cubicles are left with empty bottles packets and plastic bags, hair all over floor and down walls. Poor range of classes and uninterested staff. Good range of gym equipment. Pool, steam room and jacuzzi. Empty bottles again left at sides. Maybe centre requires more bins or customers need to… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 06/04/2016 by Pranavq406 (1 review written)

I was a member of DW gym for a year. The price of the gym was fair and the facilities were clean. However, I would NEVER recommend joining this gym because it is such a hassle to cancel!! They say you need to give a months notice, but you cannot cancel at your local gym. Its not that easy. I was constantly on hold to the Customer Service team for what could be up to 40 minutes to try and cancel my membership. Once I finally got through to someone, it was too late and they made me pay for an… Read Full Review

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★☆☆☆☆

“joke of a service”

Written on: 06/04/2016 by JamarionLane (1 review written)

I had been ringing this phone number to cancel my membership for 2 weeks when I finally got through to a person I canceled my membership, just checked my bank account and they have been still taking payments sent a few emails to them as I am not wanting to cancel my membership i just want my money back what they have been taking from me still, but all I get is the same email back saying If I want to cancel my membership I need to ring that bloody number again what nobody answers, mad is not the… Read Full Review

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★☆☆☆☆

“Broken equipment, unhelpful staff”

Written on: 05/04/2016 by mrandmrswiggs (2 reviews written)

Steam room out of action for about 3 months, gym equipment broken and rarely mended. No compensation on membership… Read Full Review

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★☆☆☆☆

“Cancellation policy”

Written on: 03/04/2016 by GabriellaO'Connor (1 review written)

When the equipment is broken, there is no urgency to repair and can remain broken for lengthy periods even after complaining to staff, so we have decided to leave. Alas,I have been ringing the telephone number on the card to cancel our membership for three days without an answer. Not even worth one star, stay away… Read Full Review

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★☆☆☆☆

“Dirty, Disorganised”

Written on: 15/03/2016 by 225Hammond (1 review written)

The Oldham Gym changing rooms are dirty. The floor is not properly cleaned with a cream film on the floor. The showers often contain other people's hair and rubbish due to lack of regular cleaning. There is no ability to book classes online. You either have to phone the gym or book them whilst at the gym the week before the class you want to attend. This process is not always convenient… Read Full Review

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★★☆☆☆

“Great on the surface, but...”

Written on: 09/03/2016 by SteveAberdeen (1 review written)

I've been a member at DW since 2008 when it was still JJB sports. It's a great gym, with great equipment and facilities. The problems arise when anything goes wrong. Because stuff is all done from the top down, if a piece of equipment breaks it will take weeks, if not months to be replaced. Also, my wife's membership fee just jumped from £29 to £40 - I know people who are still paying £28 just because they've kept quiet but when my wife tries to be honest, her membership fee is bumped up!… Read Full Review

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★☆☆☆☆

“Warning Stay Away!!!!! Shambles!!!”

Written on: 04/03/2016 by Mylee413 (1 review written)

This place is a shambles!!! I, steam room never works 2, takes weeks to fix the equipment!! I have been trying to cancel my member for 2 days and have been waiting up to 30 minutes each time. Is this because everyone is trying to leave because it's a disgrace of a gym?… Read Full Review

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