DW Sports Fitness Reviews - www.dwfitnessclubs.com

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DW Sports Fitness www.dwfitnessclubs.com

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Latest Reviews

★★★☆☆
DW Sports Fitness www.dwfitnessclubs.com

“Staff kicking you out early at weekends”

Written on: 26/01/2015 by Dunn57 (1 review written)

The staff at weekends at the Tunstall DW(Stoke on Trent) are closing the pool/shower area at 7.30pm.....this use to be appprox 7.45pm. I pay to use the building till 8pm...when the staff are leaving shortly after this time. They are doing there cleaning and closing early so they can leave early at weekends. Is this due to the manager as left for employment elsewhere and now they can please themselves when they finish ???? Noticed aswell they are not checking the chlorine levels in the jacuzzi… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“Spa not a place to relax”

Written on: 26/01/2015 by MireyaFischer154 (1 review written)

DW make cash by holding children swimming lesson, don't get me wrong I love children but when I joined the DW instead on the gym closer to me, it was because of the Spa, only if u are there when the lessons are on it is like you are at your local pool on a Sunday afternoon...The Gym I attend holds lessons for babies i.e. 2mths old n boy they scream throughout the whole lesson, whilst the parents and teacher belt out continuous nursey rhymes till the point where u wana drown urself... I cant… Read Full Review

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★★☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“Dw sports fitness St Helens Merseyside”

Written on: 23/01/2015 by KylaPatton200 (1 review written)

I have been attending gyms for over 20 years and approximately the last ten of which have been at dw. I initially joined this gym when it first opened as it is in a convnient location, cleaner thanthe previous gyms i had attended and had suitable opening times, with free classes. I have decided to leave the gym as it is too crowded, pool is always cloudy, started charging for classes. I did attend spin classes but these became hit and miss with the standard of instruction( some instructors… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“After putting my gym membership on hold for 9months my...”

Written on: 20/01/2015 by 188Hughes (1 review written)

After putting my gym membership on hold for 9months my DD was reactived without me having any idea. The gym took 4mnths payments and despite having 5 different methods of contacting me, which were all still correct, they failed to gets in touch with me to advise me that I was an active gym member again. When I spoke to the first incompetent poorly trained staff member staff who had a v bad attitude she laughed at my situation of paying £120 with no use of services!! Appalling. I then cancelled… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“Totally racist”

Written on: 17/01/2015 by 246McMahan (1 review written)

Below are details of the incident which occurred on that day. 1. On January 17th 2015, I took my daughters to DW sports for their swimming lessons which occurs every Saturday between 11:00am and 11:30am. I took them poolside and then returned to the changing room to wait for them. Whilst I was sitting on one of the benches in the changing room, a lady and her two children said to my children's nanny and I, "You know there is a café out there" in a condesecending tone.Naturally… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“Poole Huge Probelms Canceling Membership ”

Written on: 14/01/2015 by Pearson361 (1 review written)

I suspended my membership due to having a quadruple heart bypass operation and in September I decided to cancel mine and my girlfriends membership as the payment came from my account . I did this in September and was told I had to pay a months notice which was no problem . I noticed in December that an extra two months had been taken . After approx 5/6 emails and telephone calls I am still owed £45 . They bluff u off all the time and after reading the other reviews I am surprised this business… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“DO NOT JOIN - Halifax”

Written on: 13/01/2015 by erHuffman86 (1 review written)

The Halifax Gym has gone downhill gradually to the point repairs are either not being carried out or are taking weeks. Lately the Jacuzzi was out of operation for around 2 weeks and the steam room has been out of operation as I type for 1 week. General standards around the gym such as cleanliness are extremely poor. Showers in the gents area are broken and never repaired and the temperature of the water on the showers is very hit and miss. My suggestion would be to stay well clear of this place… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“Problems with cancelling!!!!!”

Written on: 12/01/2015 by EBartha (1 review written)

I have joined the gym more than one year ago. Unfortunately my health problems and financial status got me to the decision to end my contract. I asked for the cancellation of my contract on the beginning of January when I was informed that I still have to pay for February. I explained that I will be in the position of not being able to pay in February and I don't want to get in trouble. Unfortunately no staff no manager cares about the reason you cancel and the fact that you may not be able to… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“Membership and cancellation”

Written on: 05/01/2015 by zwGarcia52 (1 review written)

Do not join. Totally unhelpful and not customer friendly. Oldham branch. When my son came to cancel he phoned and was advised that he needed to call in to cancel. At no stage did they say that he needed to call in before the end of month (2 days later). He called in on the 2nd to be told he now had to pay not only for that month but the following month. Their only response to every question asked was it is in the POLICY… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“DW Widnes - Standards have dropped”

Written on: 04/01/2015

I am about to give my one month notice of leaving, the hygiene standards at this gym have fallen to a shockingly poor level. The cleaners are often sat around chatting even if there are puddles of water on the changing room floors. Even when the place was "refurbished" they didn't even clean the tops of some of the door frames and still haven't since. The door frame by the power plates still has a thick layer of dust that was there when the gym was reopened! Often the same clump of hair… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“Terrible experience of DW Widnes and DW Customer Services”

Written on: 03/01/2015 by O'Leary413 (1 review written)

I found DW Fitness Widnes customer services and their head office customer services to be shockingly bad! My impression is that they couldn't care less how their customers feel about them. I would never join DW ever again. I joined DW Widnes based on the timetable of classes they had published online - but then found out afterwards that the timetable was way out of date and wrong. The class I attended was an awful experience and the teacher hurt me. The classes I wanted to do no longer… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“Shockingly poor”

Written on: 25/12/2014 by Going (1 review written)

Thé changing rooms are awful, inadequate showers, dirty floors. There is no air conditioning in thé gym; it often smells vile in the morning and is too hot to train in. While it isn't thé most expensive gym in thé area, it is poor and any overhaul carried out has missed the point. … Read Full Review

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Barbfin's Response to Going's Review

Written on: 04/01/2015

So glad I am not the only one who thinks this! I am about to give my one month notice of leaving, the showers are so lacking in power that it takes about 20 mins to get a decent shower. The cleaning leaves a lot to be desired and the cleaners are often sat around chatting even if there are puddles of water on the changing room floors. Even when the place was "ahem.....refurbished" they didn't even clean the tops of some of the door frames and still haven't since as the door frame by the power plates still has a thick layer of dust that was there when the gym was reopened!

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“Rude and Inconsiderate ”

Written on: 24/12/2014 by EmKayAr (1 review written)

All the staff aren't trained properly. One person says one thing and the other says another. Some members of staff are so rude, unhelpful and inconsiderate! The contract is absolutely ridiculous and the gym employees have no sympathy for the individuals who are wanting to cancel! Would never join this gym ever again… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“Robbers! Out and out robbers, don't join DW Sports”

Written on: 02/12/2014 by Ryland110 (1 review written)

After moving from St Helens to London I realised there were no clubs near me, so after 6-8 months of still paying membership (no I don't have money to burn but I had a lot on), I checked the online Terms & Conditions about how to cancel my membership. It said you should take a letter I to the club manager. As I'm now living in London it as not possible to hand deliver the letter, so I called the club, as per the website advice, who told me to write in. I did and heard nothing. So I wrote again… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“Stay Away”

Written on: 02/12/2014 by Ploams (1 review written)

i was a member for many years and for the majority of the time there was at lease 4 bits of equipment out of use awaiting repair, there was never any staff in the gym area for help apart from cleaners that knew nothing. when i got made redundant from work i sent a letter giving over a months notice. 2.5 months later a letter threatening me with court and debt collectors? Apparently its my fault the letter never arrived or they lost it!! they then give me 4 DAYS to pay or the debt collectors… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“MERTHYR RAT HOLE ”

Written on: 30/11/2014 by sam53 (1 review written)

DW MERTHYR IS NO GOOD FOR OAPS THE MACHINES ARE ALLWAYS BROKE AND TAKE WEEKS TO BE DONE BIG HEADED PEOPLE WHO DONT NOW NOTHING ABOUT THE SPORT THE STAFF NO CUSTOMER SERVICE AT ALL THE CARDIO IS DIRTY, THE ONLY GOOD THING ABOUT THE GYM IS THE FOOD BUT THATS ALL, THERE WAS ONE WOMAN LAST YEAR FROM ENGLAND WHO PROTESTED ABOUT DW AND THEY ARE NOT LIKED AT ALL, WHEN YOUR CONTRACT IS UP AND DONT WANT TO REJOIN THE HEAD OFFICE STILL TAKE MONEY FROM YOUR BANK AND A LOT OF PEOPLE ARE GOING TO TAKE… Read Full Review

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★★★★★
DW Sports Fitness www.dwfitnessclubs.com

“DW Merthyr - WHAT A GYM!!!”

Written on: 30/11/2014 by Taniya197 (1 review written)

There is a great atmosphere in the gym. I really enjoy going after work every day! The staff are great! Especially Gabbie, what a great asset to the company. She is always happy and cant do enough for us. The rest of the staff are great too. The classes are excellent, the club is very clean and the food is delicious. Couldn't recomend it enough!… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“Don't join and DW gyms”

Written on: 26/11/2014 by ihWebb500 (1 review written)

Part of my complaint letter to DW. Conclusion, they couldn't care less. Cancelling membership nightmare. To whom it may concern, Please consider this email my formal complaint for the way I have been treated by your company since cancelling my membership in May. Both me and my wife have been your customers for many years and I am disgusted by the way that DW has handled this matter. The first time I found out there was a problem was when I received correspondence from a debt collection agency… Read Full Review

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★★★☆☆
DW Sports Fitness www.dwfitnessclubs.com

“go somewhere else”

Written on: 19/11/2014 by MarisaSanchez374 (1 review written)

The dw gym in morecambe frustrates me. I joined to bulk up and get fit.due to large groups of men hogging, monopolising the weights I decided to do mainly cardio..given.. The machines are good but quicker repair times are needed when they break.I took up swimming at dw..and it's the first swimming pool I've ever been in where more people walk than swim.there are people stood in groups in the pool having a chat..people swimming towards you when you're doing lengths..and the swimming lane which… Read Full Review

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★☆☆☆☆
DW Sports Fitness www.dwfitnessclubs.com

“VERY BAD GYMS AND CUSTOMER SERVICE ”

Written on: 17/11/2014 by londonwoman52 (1 review written)

DW GYMS ARE SO BAD THEY NEED TO BE SHUT DOWN, BAD CUSTOMER SERVICE STAFF ARE NOT NICE AT ALL TALK ABOUT PEOPLE AND DONT CLEAN THE MACHINES AND TAKE MONTHS TO FIX THE MACHINES WHEN THEY BREAKE VERY BAD ATMOSPHERE AND NO GOOD TO PEOPLE WHO WANT TO GET FIT, HEAD OFFICE TAKE MONEY FROM YOUR BANK WHEN YOUR MEMBERSHIP IS UP AND DONT WANT TO MAKE A NEW MEMBERSHIP AND THEY WILL PHONE YOU ALL THE TIME PEOPLE ARE FED UP OF DW AND THAY WILL BE SHUT DOWN ITS ONLY A MATTER OF TIME THEY ARE LOOSING STAFF… Read Full Review

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