DW Sports Fitness Reviews - www.dwfitnessclubs.com

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★★☆☆☆
1.8 / 5
359
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Latest Reviews

★☆☆☆☆

“Money stolen in changing room - they dont care!!!”

Written on: 26/04/2015 by 73Montgomery (1 review written)

Went to the gym straight from work - left bag in an open locker for 2 minutes while I nipped to the loo. Came back to lock the locker and headed to gym. Not realising that while I was in the toilet, someone took over £100 from my purse. Gym didn't care and said they can't do anything about it. RUBBISH and am very angry!!!!… Read Full Review

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★☆☆☆☆

“Do not join this gym!”

Written on: 20/04/2015 by Dalrymplewj1982 (1 review written)

straight away after joining this gym I wish I hadn't, I felt pushed into a contract by the sales rep, who made out that it was quite easy to leave the contract under certain circumstances, but it wasn't! After contacting the gym stating that I was leaving due to change of working hours causing a lower salary, they didn't email me back. After a little while they rang me all day everyday! The gym wasn't very good, the machines were always busy, weight corners were always full, lights and cubicles… Read Full Review

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★☆☆☆☆

“Filthy,no air con,no supervision of Gym.”

Written on: 17/04/2015 by dbFisher150 (1 review written)

Joined DW gym 3.5 years ago. Over the past 2 years the Gym as gone down hill, and that is putting it lightly. Filthy lockers in the changing rooms. Lockers that you cannot always open or close. Equipment in the Gym always out of order. Some for up to 2 months ( yes I kid you not, 2 months). Past 2 years we have sweat blood in Gym, throughout summer, and warmer days during the year. NO AIR CONDITIONING ON. Many of the members have complained at the reception, and by letter to head office… Read Full Review

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★☆☆☆☆

“inaccurate sales tactics, ”

Written on: 04/04/2015 by KennediWaugh (1 review written)

The staff at Glasgow Fort are terrible. Reception are unable to give you the relevant information you need, and their instructors regularly cancel classes so they can take personal training classes for their private clients in the gym and short notice. Their Their Maanger, is extremely condescending in the way she talks to people, and lI've the rest of her staff could do with some training in customer service… Read Full Review

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★☆☆☆☆

“SHUT THEM DOWN ”

Written on: 29/03/2015 by jamesj43 (1 review written)

DW MERTHYR SOUTH WALES CANT WAIT FOR THEM TO BE SHUT DOWN, THE MACHINES ARE ALLWAYS OUT OF ORDER AND TAKE MONTHS TO BE DONE AND THEY ARE ALLWAYS DIRTY AND, STUFF RUDE AND TALK ABOUT YOU WHEN YOU GO I HAVE SEEN THIS MY SELF WHEN HAVING FOOD THERE BUT CANT SAY IT TO YOUR FACE SO COWARDS, AND DONT KNOW NOTHING ABOUT BODYBUILDING OR WEIGHTLIFTING, THE ON AND OFF PEAK TIMES ARE A JOKE AND DW IS THE ONLY GYMS TO DO THIS, THEY ARE LOOSING LOTS OF MEMBERS AND STAFF ALL THE TIME AND NO ONE LIKES DW… Read Full Review

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★★★★☆

“I'm Happy with everything so far”

Written on: 28/03/2015 by CatLover4 (1 review written)

I have recently joined DW Preston. I went in sceptical having read the poor reviews. However I was more than pleasantly surprised with the welcome I received. I dealt with 3 different members of staff on 3 occasions before I made up my mind to join. All very helpful, were able to answer my questions satisfactorily. I was shown round and offered a "taster session". At no time was I pushed or felt obliged to join if I was not happy. The staff even looked into whether I was eligible for corporate… Read Full Review

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★☆☆☆☆

“overcharged”

Written on: 27/03/2015 by Batessl44 (1 review written)

joined for 3 months contract... didn't use the gym after that period, then noticed several months later that they were still taking out moneys...so cancelled through the bank, just got an email asking for yet more money, and a n extra charge if i don't pay up immediately… Read Full Review

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★☆☆☆☆

“DW GYM HALIFAX - DO NOT JOIN”

Written on: 23/03/2015 by Nickc27 (1 review written)

This GYM has gone completely downhill to the point where the standards are comparable to that of a back street gym. The general cleanliness and attitude of the staff is appalling. These are some of the reasons for my reviews: 1) Broken machines are not fixed for weeks 2) when you complain the manager asks you to write to Head Office and Head Office are known to not respond 3)The Swimming Pool area is normally closed everyday half an hour before the advertised closure time 4) The Pool… Read Full Review

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★★☆☆☆

“turning 60 ”

Written on: 19/03/2015 by LB19032015 (1 review written)

I have been a member ever since the Gym opened While browsing the D W site I came across senior specials 21pounds 95p. I rang reception to ask how long this deal had been on, which I was then informed all seniors paid this amount, which I then asked why was I paying 23 pounds when I turned 60 in October last year. My big mistake I should have informed them. looking at the reviews which are not good by any standard , you would think they would look after there long standing members, it… Read Full Review

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★☆☆☆☆

“Incompetent staff”

Written on: 19/03/2015 by StevePalmer1957 (1 review written)

I signed up for a 6 month contract and later saw online that when you sign up you get a 'free month'. When I contacted them to ask why I didnt get the free month they said this was only for 12 month contracts. I asked to sign up to the 12 month contract and was asked to pay an amount on my next visit to pay for the differences I owed. When I next went to the gym I'd since decided not to go ahead and told the receptionist that. She wiped the 'due' amount from my account and let me in as usual… Read Full Review

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★☆☆☆☆

“With the rise of low cost gyms you would think a large...”

Written on: 12/03/2015 by 94GM (1 review written)

With the rise of low cost gyms you would think a large chain like DW (that you pay £38 a month for) would be the pinnacle of cleanliness, quality, functionality of machines and service? How wrong you are, I often question what i am paying all this money for? Broken Machines Inept, Lazy and careless staff Unhygienic changing and showering facilities riddled with limescale Steam room/sauna that smells Showers that don't work And to rub even more salt in the wound these things are regularly… Read Full Review

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★☆☆☆☆

“Nothing ever works ”

Written on: 08/03/2015 by paulw118 (1 review written)

Poole this is the worst gym I ever been to things braking down all the time they take weeks or even months to fix things there are 15 cross trainers and only 3 of the screens work don't join not worth the money I'm sure pure gym is better the steam room is been out of order for six weeks now think it's about time head office gets a re fit… Read Full Review

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★☆☆☆☆

“Avoid like plague”

Written on: 05/03/2015 by Alyviag475 (1 review written)

avoid at all cost... Worst gyms in the land, very rude customer services, staff are applauding , personal trainers last a few months then leave. I cancellend membership due too major knee injury - cancelled over phone, written letter (recorded delivery) and email - Dw say they never received leter, email and have no record off phone call. Even though I have copy off email and read receipt and proof the letter was received at Dw gym... Currently taking legal action against Dww… Read Full Review

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★☆☆☆☆

“An absloutely horrible GYM!!!”

Written on: 28/02/2015 by ElijahMcWilliams423 (1 review written)

So after joining the gym on December 2014 just before Christmas iwas looking forward to starting at DW Trafford. As I went to view the gym with my cousin the managers made us feel comfortable offered us a hot drink and took us around the gym for tour. However what we didn't realise was that she was just been nice to make sign the contract. When signing the contract was apparently for 6 months and we can cancel at anytime if there's a change in personal circumstances. I had recently had an… Read Full Review

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★☆☆☆☆

“So desperate for members u can't cancel AVOID”

Written on: 27/02/2015 by RyleighBrown398 (1 review written)

I have been a member for years the in October broke my collarbone so rang up to cancel. As I couldn't write or drive it was agreed I could cance by email giving 1 months notice. 2 months later they are saying it was never cancelled. appalling customer service no wonder they are in financial difficulty save your money go elsewhere not the cheapest or best equipped in the area and heaven forbid you try to cancel they won't action it… Read Full Review

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★☆☆☆☆

“£40 taken didn't even join!!!”

Written on: 25/02/2015

Phoned to book a show round and join...guaranteed all 5 Stairmaster stepmills at Wigan DW were in working order. Arrived asked to complete paperwork etc before being allowed into the gymnasium area. Payment on card taken for that month. Following this entered the club to find 3 stepmills broken and the other 2 filthy and im great need of a service. Went back to the desk immediately as this information had not been told to me despite me specifically enquiring the day before. The girl on the desk… Read Full Review

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★☆☆☆☆

“Assaulted by staff. Avoid this place”

Written on: 24/02/2015 by bigmopatel (1 review written)

I thought i would try out my local dw fitness centre for the first time as i was looking at joining up and heard mix reviews about the place. Me, my brother and a colleague visited the gym. First impression we was pretty impressed. We had paid £10 each for a day pass which we was happy to pay. Another local gym (total fitness) welcome new enquiring members with free day pass to trail the gym and get a feel before signing up to a contract but i did not mind paying the day pass fee. To be fair… Read Full Review

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Bigmopatel's Response to bigmopatel's Review

Written on: 24/02/2015

Wow i would not even expect that sort of behaviour from my local gym. I would persue this matter further

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★★★☆☆

“Poor Customer Service”

Written on: 14/02/2015 by Sparksy001 (1 review written)

I went to the Canterbury branch where I have been a member for 2 years at 8.10pm on Friday evening. As an off peak member I usually pay the additional fee of £6 to upgrade for the month if I use the gym beyond my membership agreement. On this occasion I was refused entry as they had 'cashed up' and were closing at 9pm! Despite offering to pay on my next visit and a making a number of alternative suggestions I was refused. They could have simply waved me through. It appears that the customer… Read Full Review

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★☆☆☆☆

“DW Sport Fitness - Aberdeen”

Written on: 30/01/2015 by JaredWhitaker341 (1 review written)

I joined DW and paid the agreed fee monthly by direct debit, but after a few months I was asked to pay more, as the manager who signed me up had made a mistake in the fee. More fool me, I paid. After two years I decided to terminate my membership as I was not happy with the cleanliness and maintenance at the site. I sent an email termination notice to DW on the 1st of the month and cancelled my direct debit. After some time I was contacted by a debt collection agent, not by DW, who claimed a… Read Full Review

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★☆☆☆☆

“DONT JOIN HELL ON EARTH ”

Written on: 28/01/2015 by ukman45 (1 review written)

DW GYM IN MERTHYR SOUTH WALES IS VERY BAD THE STAFF ARE STUCK UP AND LOOK DOWN ON PEOPLE THAY DONT CLEAN THE GYM TIDY AND ONLY LIKE PEOPLE IN THE IN CROWD AND DONT KNOW NOTHING ABOUT THE SPORT AND TALK ABOUT PEOPLE WHEN THEY LEAVE, THE MACHINES ARE ALLWAYS OUT OF ORDER AND TAKE MONTHS TO BE DONE AND THEY ARE NOT CLEAN TOO, THE HEAD OFFICE DONT CARE ABOUT PEOPLE THEY ONLY LIKE YOUR MONEY, THERE IS SO MENY MEMBERS LEAVING CANT WAIT FOR THEM TO BE SHUT DOWN AND TAKE THEM TO COURT, DONT JOIN OR YOU… Read Full Review

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