DW Sports Fitness Reviews - www.dwfitnessclubs.com

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★★☆☆☆
1.8 / 5
366
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Latest Reviews

★☆☆☆☆

“ALMOST JOINED”

Written on: 25/06/2015 by JosieSaunders (1 review written)

I was going to join this Gym for a second time. However I resisted at the last minute thankfully. First time was a couple of years ago . I was 48 and was shown round and thought yes this looks good. However when i turned up in Gym gear for my first session the guy said hello just you go ahead there. I have not been to a gym in almost 30 years and thought if i go in there i don't know what I'm doing i could do myself damage, . I explained this to the staff and they said I would have to book… Read Full Review

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★☆☆☆☆

“SHUT THEM DOWN ”

Written on: 23/06/2015 by stevenjones1975 (1 review written)

DW GYM IN MERTHYR SOUTH WALES, PLEASE SHUT THEM DOWN THE GYM MACHINES ARE DIRTY NEED A GOOD SCRUB WEIGHTS LEFT ALL AROUND THE GYM AND THAT IS NOT HEALTH AND SAFETY,SOME OF THE MEMBERS ARE BIG HEADS AND DONT KNOW NOTHING ABOUT THE SPORT, THE ON AND OFF PEAK TIMES ARE A JOKE AND THEY ARE THE ONLY GYMS THAT DO THIS ITS A ONLY MATTER OF TIME THEY WILL BE SHUT, DONT JOIN THIS RATE HOLE OF A GYM… Read Full Review

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★☆☆☆☆

“Refused entery”

Written on: 02/06/2015 by JacquelineMartinez (1 review written)

I've been a member if this gym for a few years now the most irritating thing about it is the8 till 6 on weekends, they are open until 10 on week days. My wife has a salon and so on saterdays when she gets back I race off to the gym at gone 5. Yesterday she was late and I got there at just gone 5.30 all changed and ready and they wouldn't let me in to just do a run. The gates are programmed to not let you in half a hour before they close which wasn't explained to me at any point to me opening… Read Full Review

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★☆☆☆☆

“Awful Customer Service”

Written on: 24/05/2015 by WalkerRamirez (1 review written)

I have called and emailed on more than 3 separate occasions to cancel my membership or at least sort out some issues. but haven't had any responce I spoke to branch manager who didn't help just gave me number for customer service and they gave me an email and still no reply this has been going on for a month!! My complaint is I feel is a valid one. one of the Jacuzzi has not worked for months!! They allow young kids in on a lower tarrff yet they get to use all the time meaning you cant get… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 21/05/2015

Had to cancel membership due to relocation, unbeknown to myself there was an issue with my final direct debit and the first I heard of it was a demanding letter from their debt collectors. On realising this mistake I tried calling and emailing the gym and their head office. As although I wasn't disputing the d/d I wasn't happy they had failed to contact me and just instigated debt collectors instead. To date none of my calls have been returned as promised by the various people on reception and… Read Full Review

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★★☆☆☆

“DW Gym in Cardiff”

Written on: 14/05/2015 by Tristan413 (1 review written)

Equipment: Not many stations and once something gets broken, it’s not fixed sooner than within 3,4 weeks. Instructors: Most of them do not respect others. They take the stations, talk on the phone, and just don’t care if someone is waiting in a queue. There is no way that any of them correct the newbies. They look only after the people they train. Gym is quite clean but if e.g. empty bottle or tissue lies in the middle, no one pick it up. About 90% of the members don’t put the weights… Read Full Review

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★☆☆☆☆

“Appaling!”

Written on: 28/04/2015 by Sasha99 (1 review written)

I was appalled at the way I was mislead and trapped in a contract. I am a 14 year old minor and was given a contract that had areas that were only to be answered if you are 16. I was still made to answer these and I was told "THIS SAYS MINIMUM CONTRACT TERM BEFORE CANCELLATION IS 6 MONTHS BUT BECAUSE YOU ARE A MINOR WE CAN`T LEGALLY BIND YOU TO A CONTRACT, SO THAT DOESN'T COUNT FOR YOU. THIS IS JUST A BASIC CONTRACT". 10 days into my contract I want to cancel because of health reasons and I was… Read Full Review

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★☆☆☆☆

“Money stolen in changing room - they dont care!!!”

Written on: 26/04/2015 by 73Montgomery (1 review written)

Went to the gym straight from work - left bag in an open locker for 2 minutes while I nipped to the loo. Came back to lock the locker and headed to gym. Not realising that while I was in the toilet, someone took over £100 from my purse. Gym didn't care and said they can't do anything about it. RUBBISH and am very angry!!!!… Read Full Review

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★☆☆☆☆

“Do not join this gym!”

Written on: 20/04/2015 by Dalrymplewj1982 (1 review written)

straight away after joining this gym I wish I hadn't, I felt pushed into a contract by the sales rep, who made out that it was quite easy to leave the contract under certain circumstances, but it wasn't! After contacting the gym stating that I was leaving due to change of working hours causing a lower salary, they didn't email me back. After a little while they rang me all day everyday! The gym wasn't very good, the machines were always busy, weight corners were always full, lights and cubicles… Read Full Review

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★☆☆☆☆

“Filthy,no air con,no supervision of Gym.”

Written on: 17/04/2015 by dbFisher150 (1 review written)

Joined DW gym 3.5 years ago. Over the past 2 years the Gym as gone down hill, and that is putting it lightly. Filthy lockers in the changing rooms. Lockers that you cannot always open or close. Equipment in the Gym always out of order. Some for up to 2 months ( yes I kid you not, 2 months). Past 2 years we have sweat blood in Gym, throughout summer, and warmer days during the year. NO AIR CONDITIONING ON. Many of the members have complained at the reception, and by letter to head office… Read Full Review

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★☆☆☆☆

“inaccurate sales tactics, ”

Written on: 04/04/2015 by KennediWaugh (1 review written)

The staff at Glasgow Fort are terrible. Reception are unable to give you the relevant information you need, and their instructors regularly cancel classes so they can take personal training classes for their private clients in the gym and short notice. Their Their Maanger, is extremely condescending in the way she talks to people, and lI've the rest of her staff could do with some training in customer service… Read Full Review

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★☆☆☆☆

“SHUT THEM DOWN ”

Written on: 29/03/2015 by jamesj43 (1 review written)

DW MERTHYR SOUTH WALES CANT WAIT FOR THEM TO BE SHUT DOWN, THE MACHINES ARE ALLWAYS OUT OF ORDER AND TAKE MONTHS TO BE DONE AND THEY ARE ALLWAYS DIRTY AND, STUFF RUDE AND TALK ABOUT YOU WHEN YOU GO I HAVE SEEN THIS MY SELF WHEN HAVING FOOD THERE BUT CANT SAY IT TO YOUR FACE SO COWARDS, AND DONT KNOW NOTHING ABOUT BODYBUILDING OR WEIGHTLIFTING, THE ON AND OFF PEAK TIMES ARE A JOKE AND DW IS THE ONLY GYMS TO DO THIS, THEY ARE LOOSING LOTS OF MEMBERS AND STAFF ALL THE TIME AND NO ONE LIKES DW… Read Full Review

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★★★★☆

“I'm Happy with everything so far”

Written on: 28/03/2015 by CatLover4 (1 review written)

I have recently joined DW Preston. I went in sceptical having read the poor reviews. However I was more than pleasantly surprised with the welcome I received. I dealt with 3 different members of staff on 3 occasions before I made up my mind to join. All very helpful, were able to answer my questions satisfactorily. I was shown round and offered a "taster session". At no time was I pushed or felt obliged to join if I was not happy. The staff even looked into whether I was eligible for corporate… Read Full Review

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★☆☆☆☆

“overcharged”

Written on: 27/03/2015 by Batessl44 (1 review written)

joined for 3 months contract... didn't use the gym after that period, then noticed several months later that they were still taking out moneys...so cancelled through the bank, just got an email asking for yet more money, and a n extra charge if i don't pay up immediately… Read Full Review

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★☆☆☆☆

“DW GYM HALIFAX - DO NOT JOIN”

Written on: 23/03/2015 by Nickc27 (1 review written)

This GYM has gone completely downhill to the point where the standards are comparable to that of a back street gym. The general cleanliness and attitude of the staff is appalling. These are some of the reasons for my reviews: 1) Broken machines are not fixed for weeks 2) when you complain the manager asks you to write to Head Office and Head Office are known to not respond 3)The Swimming Pool area is normally closed everyday half an hour before the advertised closure time 4) The Pool… Read Full Review

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★★☆☆☆

“turning 60 ”

Written on: 19/03/2015 by LB19032015 (1 review written)

I have been a member ever since the Gym opened While browsing the D W site I came across senior specials 21pounds 95p. I rang reception to ask how long this deal had been on, which I was then informed all seniors paid this amount, which I then asked why was I paying 23 pounds when I turned 60 in October last year. My big mistake I should have informed them. looking at the reviews which are not good by any standard , you would think they would look after there long standing members, it… Read Full Review

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★☆☆☆☆

“Incompetent staff”

Written on: 19/03/2015 by StevePalmer1957 (1 review written)

I signed up for a 6 month contract and later saw online that when you sign up you get a 'free month'. When I contacted them to ask why I didnt get the free month they said this was only for 12 month contracts. I asked to sign up to the 12 month contract and was asked to pay an amount on my next visit to pay for the differences I owed. When I next went to the gym I'd since decided not to go ahead and told the receptionist that. She wiped the 'due' amount from my account and let me in as usual… Read Full Review

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★☆☆☆☆

“With the rise of low cost gyms you would think a large...”

Written on: 12/03/2015 by 94GM (1 review written)

With the rise of low cost gyms you would think a large chain like DW (that you pay £38 a month for) would be the pinnacle of cleanliness, quality, functionality of machines and service? How wrong you are, I often question what i am paying all this money for? Broken Machines Inept, Lazy and careless staff Unhygienic changing and showering facilities riddled with limescale Steam room/sauna that smells Showers that don't work And to rub even more salt in the wound these things are regularly… Read Full Review

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★☆☆☆☆

“Nothing ever works ”

Written on: 08/03/2015 by paulw118 (1 review written)

Poole this is the worst gym I ever been to things braking down all the time they take weeks or even months to fix things there are 15 cross trainers and only 3 of the screens work don't join not worth the money I'm sure pure gym is better the steam room is been out of order for six weeks now think it's about time head office gets a re fit… Read Full Review

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★☆☆☆☆

“Avoid like plague”

Written on: 05/03/2015 by Alyviag475 (1 review written)

avoid at all cost... Worst gyms in the land, very rude customer services, staff are applauding , personal trainers last a few months then leave. I cancellend membership due too major knee injury - cancelled over phone, written letter (recorded delivery) and email - Dw say they never received leter, email and have no record off phone call. Even though I have copy off email and read receipt and proof the letter was received at Dw gym... Currently taking legal action against Dww… Read Full Review

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