DW Sports Fitness Reviews - www.dwfitnessclubs.com

Click here if this is your business
★★☆☆☆
1.6 / 5
488
15% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Was formally JJB Fitness Health Clubs www.jjbfitness.co.uk
? Ask our helpful community of experts about this product or company
DW Sports Fitness www.dwfitnessclubs.com - Ask a question now

Media Gallery for DW Sports Fitness www.dwfitnessclubs.com

DW Sports Fitness www.dwfitnessclubs.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Stay away. Cancelling even out of contrac”

Written on: 11/01/2017 by kkPorter322 (1 review written)

Stay away. Cancelling even out of contract is a nightmare. They will not let you cancel if you are not in contract, will keep ringing you and will threat you that they will take you to a debt collector if you cancel the DB. I rang few days ago to enquire that how do I go about cancelling membership, I was not in contract. I was advised that I can simply cancel the DB as I am not in any contract (he checked all details). I have today received a threatening phone call from a very rude/… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Yeadon the pits”

Written on: 07/01/2017

this club has recently undergone a refurbishment the results are, Less choice of classes Air conditioning that no longer works Mouldy showers Dirty changing facilities Staff that care little about customer service A reduced cafe service My advice is stay away… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst gym in preston”

Written on: 01/01/2017 by ieMcHugh373 (1 review written)

No equipment works to many members for amount of poorly maintained equipment available rude staff and over priced… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not family friendly”

Written on: 19/12/2016 by TheresaBrown (1 review written)

Joined the gym as it offered family swim at set times for £3 per session each child per session. Thought it would be perfect for both using the gym and taking my children to swim. When I attended equipment always seemed to be broken and in the adult only swim times half the pool always seemed to be condened off for baby swim classes. Annoying but I overlooked it as DW is £20 cheaper per month than my next nearest gym. I then called to specifically ask for child swim times that day and duly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“went on a 10 day trail mostly for the wet area,...”

Written on: 26/11/2016 by dwMilne46 (1 review written)

went on a 10 day trail mostly for the wet area, equipment not working, told over a month to fix the steam room, signed up on line, but canceled same day as I was entitled to, they accepted my cancellation, then took a small payment, I rang up again, they confirmed I had canceled and did not have to pay anything more, but when I visited the club on a 2 week offer, they said I was still a member and owed them 2 months money, they said they rang me up and emailed me about it, there was no record… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not The Best Of Gyms....”

Written on: 26/11/2016 by Johnboytheyounger (1 review written)

Promised the earth when I joined but unfortunately failed to deliver. Much of the gym equipment out of order a lot of the time, and when you want advice - can you find an assistant? No chance! The pool is hardly ever fully available - always some 'parent and child' type class taking half of it up. The steam room is quite good - admittedly - but the background music is hardly ever working. Same with the whirlpool - frequently out of use. Not DW's fault admittedly - but some of the clientele use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful company”

Written on: 23/11/2016 by AlaniClark311 (1 review written)

They make it so awkward for you to cancel don't answer the phone etc. Then when you finally do they charge you two months in advance. Absolutely appalling customer care. Someone really should start looking into this company and immediately. Keep well away! Money making fast profit company who I hope will go bust soon due to the lack of respect and customer service they show to their loyal customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Please please please avoid like the plague!!!”

Written on: 21/11/2016 by Keithmw243 (1 review written)

Absolutely pleasant when you want to join. Try to cancel and it's a totally different story. Shoddy equipment, very poor hygiene. In the club the staff members told me to call head office to cancel membership. Call head office and you can not get through to anyone. Go back to the club and one sympathetic member of staff agrees that the cancellation procedure is ridiculous. After trying about 100 more times to call to cancel, had to cancel my direct debit. Have been inundated with emails… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Really annoying company to deal with”

Written on: 17/11/2016 by Sammy262 (1 review written)

I hadn't been told there would be a £20 joining fee on the two occasions that I went in to talk to them about the membership, then when I went in to join they stung me with a joining fee. Two days later my partner joined and there was no joining fee. When I called to complain about this, I was told that as they are a 'commercial company' it is their right to take the joining fee on and off as they wish, and didn't feel like I should have been told about it before hand. Calling them was like… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT GO ANYWHERE NEAR”

Written on: 09/11/2016 by aggyart (1 review written)

DW Sports seem nice when they want you to join, and they seem nice when you do join & go to their gym & their equipment & gyms are not too shabby! But ... they become horrific when you want to leave/cancel!!! It's true, every worst review on the internet about them regarding cancellations. Suddenly you go from a 'believed' paying customer member to a 'liar' leaving non customer member. They try to frighten/scare/bully/threaten you at the very first chance they get when you cancel if you haven't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Atrocious service ”

Written on: 07/11/2016 by Ballard1975 (1 review written)

I have been going to gyms for 25 years. I spent about 4 years at the Oldham DW Sport gym. When the air conditioning broke down, it was too hot to train properly during the summer months. After 4 months of repeatedly complaining to the gym manager and the head office there was no sign of a resolution. At this point my membership came up for renewal so I was glad to leave DW Sports and find another gym with working air conditioning. I can only guess that my treatment by DW Sport was a result of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Notice period 2 months, class cancellations and rude...”

Written on: 05/11/2016 by Reillyhv14 (1 review written)

Worst gym I have ever been with! Two months notice because I cancelled on the 2nd of November I have to wait until the end of year. Class cancellations, no notice, classes changing and rude staff in derby… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Notice period 2 months, class cancellations and rude...”

Written on: 03/11/2016 by Ilektrak (1 review written)

Worst gym I have ever been with! Two months notice because I cancelled on the 2nd of November I have to wait until the end of year. Class cancellations, no notice, classes changing and rude staff in derby… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Notice period is almost 2 months (not one)”

Written on: 02/11/2016 by vyogi (1 review written)

I was a member of DW sports Newport for almost 2 years. They have nice gym facility, but not maintained properly. I found staff not very friendly. Entering into the gym required one of their staff member to scan your card (You cant do it by yourself). This may take up to 5-10 wait in the queue every day. Their one month notice period to terminate the memebership is not actually one month notice. You have to give the notice before 20th of the month. If you give it on the first of any month still… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not go there”

Written on: 01/11/2016 by Osamaalaskari (1 review written)

Terrible service!unhelpful and rude staff. My advice just do not go there...if you did... i am sure you will regret… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Hit and miss...”

Written on: 04/10/2016

Overall disappointing with lukewarm reception from the gym staff who can be perceived as surly at worst to grudgingly welcoming at best. I have a corporate membership for which my work ID was required to be shown for computer verification. After being repeatedly asked for it and supplying it, it became a little irritating. The cavernous gym space, whilst an impressive size, is poorly lit. As in a lot of gyms, there are elements of testosterone hierarchy where if you are not genetically… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Customer Service”

Written on: 03/10/2016 by Deadly-Bagel (1 review written)

The facilities at DW Sports are nice but that's the only thing going for it. In fact even that's an illusion as there's a big mirror making the room seem twice as big. As has been said once you're in you're just another cash cow. Constant problems with billing causing them to refuse you entry, but then they force you to pay for the month they missed (despite not allowing you to use the facilities). Lots of admin problems too, repeatedly wanting abundant proof of an area discount. Customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Deadly-Bagel's Response to Deadly-Bagel's Review

Written on: 22/12/2016

I need to point out I am STILL trying to cancel this damn membership, finally got the document and emailed it to customer "service" only to have them tell us we need to do it in person. We were told to email this address after phoning customer "service", who we were told to phone when we went in person! *beats head against wall*

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Terrible ”

Written on: 30/09/2016 by Jason19702016 (1 review written)

Joined here was made to feel welcome once joined your just another number . Asked about leaving after being here a year they said in writing and one months notice . I put letter in 5 weeks prior and payed the last month . Then revive e mail saying must pay another month as didn't get letter yes right ok . This was 4.00pm today . Said not happy and at work so even if was going to couldn't as do t have details . There reply was didn't get letter you have till 9.00 tonight to pay other wise . Debt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer service!”

Written on: 15/09/2016 by Torres93 (1 review written)

Had the most sympathy lacking cretin on the phone at DW so called customer services, whilst I called to suspend / cancel my membership due to terminal illness of parent abroad. Monotone on the other side of the line, was totally lecturing me from her " terms and condition " speaking to customer instruction sheet. Don't need that at this time especially from a telephone operator. Never again, David Lloyd next… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“owed me £110 for over a month”

Written on: 06/09/2016 by Landynm316 (1 review written)

This pathetic club took too much out of my account £110 and its been a month since i told them.still aint got my money back,even after the so called manager called me and said it would be in next day.yet they STILL take my monthly payment OUT...its like they dont give a dam and not bothered....papers are gettin involved to let everyone be aware of this club… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview