DW Sports Fitness Reviews - www.dwfitnessclubs.com

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★★☆☆☆
1.8 / 5
371
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DW Sports Fitness www.dwfitnessclubs.com

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Latest Reviews

★☆☆☆☆

“Money to waste? Give it to charity and not them”

Written on: 23/07/2015 by JillianSoto (1 review written)

I was member of this gym for several years as it was conveniently close to my place of work. The place had zero reinvestment, the staff were all minimum wage but it was handy. The fabric of the place started to deteriorate with lots of inoperable machines, no staff observers in the main gym area, steam room smelling badly, black mould in the showers and 90% of the lockers permanently locked. Eventually I had enough and sent my resignation letter and stopped the direct debit. Two months later I… Read Full Review

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★★★☆☆

“Classes are good”

Written on: 20/07/2015 by LilaLawson284 (1 review written)

Gym staff not friendly, always look like they do not wish to offer any help. Total opposite to Virgin, hand dryers always broke. Often loo roll not replaced or hand towels. Showers grubby… Read Full Review

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★☆☆☆☆

“Theives ”

Written on: 15/07/2015 by Marissa252 (1 review written)

I joined up for a six month memership in which after 5 months to cancel and told by someone at the blackburn branch to cancel my direct debit and cone to the gym befre the 20th of june. So i did what i was told only to be told tht i have come in late in the month and that i would have to pay a extra month. So i refused and told them im not going to pay in which they said then debt recovery will get involved. So after few week they ring to ask for outstanding and someone from the head office… Read Full Review

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★☆☆☆☆

“Payments”

Written on: 13/07/2015 by Magmiester (1 review written)

After six months I rung to cancel my membership only to be told that they had only taken two payments. After several calls to the branch I contacted head office. After more phone calls no one responded to my calls but i received an e-mail saying I was in arrears and needed to pay within 7 days. I called again and was told I has to pay the £114.00 owing in order to cancel my membership. Awful customer service and totally disorganised… Read Full Review

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★☆☆☆☆

“disgusting service with delaying tactics”

Written on: 10/07/2015 by KonnorWard (1 review written)

going into hospital for operation so wont be able to use their gym for about 4-5 months. informed them 6 weeks prior both at club and their main office. only now got back in touch with me refusing to let me cancel even though they have seen the hospital admission letter informing them that i am having surgery. now all they are talking about wanting more money off me. they will delay talking to you for as long as possible with their tactics in the hope of getting more money off you. son and… Read Full Review

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★☆☆☆☆

“ALMOST JOINED”

Written on: 25/06/2015 by JosieSaunders (1 review written)

I was going to join this Gym for a second time. However I resisted at the last minute thankfully. First time was a couple of years ago . I was 48 and was shown round and thought yes this looks good. However when i turned up in Gym gear for my first session the guy said hello just you go ahead there. I have not been to a gym in almost 30 years and thought if i go in there i don't know what I'm doing i could do myself damage, . I explained this to the staff and they said I would have to book… Read Full Review

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★☆☆☆☆

“SHUT THEM DOWN ”

Written on: 23/06/2015 by stevenjones1975 (1 review written)

DW GYM IN MERTHYR SOUTH WALES, PLEASE SHUT THEM DOWN THE GYM MACHINES ARE DIRTY NEED A GOOD SCRUB WEIGHTS LEFT ALL AROUND THE GYM AND THAT IS NOT HEALTH AND SAFETY,SOME OF THE MEMBERS ARE BIG HEADS AND DONT KNOW NOTHING ABOUT THE SPORT, THE ON AND OFF PEAK TIMES ARE A JOKE AND THEY ARE THE ONLY GYMS THAT DO THIS ITS A ONLY MATTER OF TIME THEY WILL BE SHUT, DONT JOIN THIS RATE HOLE OF A GYM… Read Full Review

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★☆☆☆☆

“Refused entery”

Written on: 02/06/2015 by JacquelineMartinez (1 review written)

I've been a member if this gym for a few years now the most irritating thing about it is the8 till 6 on weekends, they are open until 10 on week days. My wife has a salon and so on saterdays when she gets back I race off to the gym at gone 5. Yesterday she was late and I got there at just gone 5.30 all changed and ready and they wouldn't let me in to just do a run. The gates are programmed to not let you in half a hour before they close which wasn't explained to me at any point to me opening… Read Full Review

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★☆☆☆☆

“Awful Customer Service”

Written on: 24/05/2015 by WalkerRamirez (1 review written)

I have called and emailed on more than 3 separate occasions to cancel my membership or at least sort out some issues. but haven't had any responce I spoke to branch manager who didn't help just gave me number for customer service and they gave me an email and still no reply this has been going on for a month!! My complaint is I feel is a valid one. one of the Jacuzzi has not worked for months!! They allow young kids in on a lower tarrff yet they get to use all the time meaning you cant get… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 21/05/2015

Had to cancel membership due to relocation, unbeknown to myself there was an issue with my final direct debit and the first I heard of it was a demanding letter from their debt collectors. On realising this mistake I tried calling and emailing the gym and their head office. As although I wasn't disputing the d/d I wasn't happy they had failed to contact me and just instigated debt collectors instead. To date none of my calls have been returned as promised by the various people on reception and… Read Full Review

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★★☆☆☆

“DW Gym in Cardiff”

Written on: 14/05/2015 by Tristan413 (1 review written)

Equipment: Not many stations and once something gets broken, it’s not fixed sooner than within 3,4 weeks. Instructors: Most of them do not respect others. They take the stations, talk on the phone, and just don’t care if someone is waiting in a queue. There is no way that any of them correct the newbies. They look only after the people they train. Gym is quite clean but if e.g. empty bottle or tissue lies in the middle, no one pick it up. About 90% of the members don’t put the weights… Read Full Review

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★☆☆☆☆

“Appaling!”

Written on: 28/04/2015 by Sasha99 (1 review written)

I was appalled at the way I was mislead and trapped in a contract. I am a 14 year old minor and was given a contract that had areas that were only to be answered if you are 16. I was still made to answer these and I was told "THIS SAYS MINIMUM CONTRACT TERM BEFORE CANCELLATION IS 6 MONTHS BUT BECAUSE YOU ARE A MINOR WE CAN`T LEGALLY BIND YOU TO A CONTRACT, SO THAT DOESN'T COUNT FOR YOU. THIS IS JUST A BASIC CONTRACT". 10 days into my contract I want to cancel because of health reasons and I was… Read Full Review

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★☆☆☆☆

“Money stolen in changing room - they dont care!!!”

Written on: 26/04/2015 by 73Montgomery (1 review written)

Went to the gym straight from work - left bag in an open locker for 2 minutes while I nipped to the loo. Came back to lock the locker and headed to gym. Not realising that while I was in the toilet, someone took over £100 from my purse. Gym didn't care and said they can't do anything about it. RUBBISH and am very angry!!!!… Read Full Review

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★☆☆☆☆

“Do not join this gym!”

Written on: 20/04/2015 by Dalrymplewj1982 (1 review written)

straight away after joining this gym I wish I hadn't, I felt pushed into a contract by the sales rep, who made out that it was quite easy to leave the contract under certain circumstances, but it wasn't! After contacting the gym stating that I was leaving due to change of working hours causing a lower salary, they didn't email me back. After a little while they rang me all day everyday! The gym wasn't very good, the machines were always busy, weight corners were always full, lights and cubicles… Read Full Review

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★☆☆☆☆

“Filthy,no air con,no supervision of Gym.”

Written on: 17/04/2015 by dbFisher150 (1 review written)

Joined DW gym 3.5 years ago. Over the past 2 years the Gym as gone down hill, and that is putting it lightly. Filthy lockers in the changing rooms. Lockers that you cannot always open or close. Equipment in the Gym always out of order. Some for up to 2 months ( yes I kid you not, 2 months). Past 2 years we have sweat blood in Gym, throughout summer, and warmer days during the year. NO AIR CONDITIONING ON. Many of the members have complained at the reception, and by letter to head office… Read Full Review

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★☆☆☆☆

“inaccurate sales tactics, ”

Written on: 04/04/2015 by KennediWaugh (1 review written)

The staff at Glasgow Fort are terrible. Reception are unable to give you the relevant information you need, and their instructors regularly cancel classes so they can take personal training classes for their private clients in the gym and short notice. Their Their Maanger, is extremely condescending in the way she talks to people, and lI've the rest of her staff could do with some training in customer service… Read Full Review

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★☆☆☆☆

“SHUT THEM DOWN ”

Written on: 29/03/2015 by jamesj43 (1 review written)

DW MERTHYR SOUTH WALES CANT WAIT FOR THEM TO BE SHUT DOWN, THE MACHINES ARE ALLWAYS OUT OF ORDER AND TAKE MONTHS TO BE DONE AND THEY ARE ALLWAYS DIRTY AND, STUFF RUDE AND TALK ABOUT YOU WHEN YOU GO I HAVE SEEN THIS MY SELF WHEN HAVING FOOD THERE BUT CANT SAY IT TO YOUR FACE SO COWARDS, AND DONT KNOW NOTHING ABOUT BODYBUILDING OR WEIGHTLIFTING, THE ON AND OFF PEAK TIMES ARE A JOKE AND DW IS THE ONLY GYMS TO DO THIS, THEY ARE LOOSING LOTS OF MEMBERS AND STAFF ALL THE TIME AND NO ONE LIKES DW… Read Full Review

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★★★★☆

“I'm Happy with everything so far”

Written on: 28/03/2015 by CatLover4 (1 review written)

I have recently joined DW Preston. I went in sceptical having read the poor reviews. However I was more than pleasantly surprised with the welcome I received. I dealt with 3 different members of staff on 3 occasions before I made up my mind to join. All very helpful, were able to answer my questions satisfactorily. I was shown round and offered a "taster session". At no time was I pushed or felt obliged to join if I was not happy. The staff even looked into whether I was eligible for corporate… Read Full Review

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★☆☆☆☆

“overcharged”

Written on: 27/03/2015 by Batessl44 (1 review written)

joined for 3 months contract... didn't use the gym after that period, then noticed several months later that they were still taking out moneys...so cancelled through the bank, just got an email asking for yet more money, and a n extra charge if i don't pay up immediately… Read Full Review

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★☆☆☆☆

“DW GYM HALIFAX - DO NOT JOIN”

Written on: 23/03/2015 by Nickc27 (1 review written)

This GYM has gone completely downhill to the point where the standards are comparable to that of a back street gym. The general cleanliness and attitude of the staff is appalling. These are some of the reasons for my reviews: 1) Broken machines are not fixed for weeks 2) when you complain the manager asks you to write to Head Office and Head Office are known to not respond 3)The Swimming Pool area is normally closed everyday half an hour before the advertised closure time 4) The Pool… Read Full Review

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