Phix Clothing Reviews - www.phixclothing.com

★★★☆☆
3.3 / 5
62% of users recommend this
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★☆☆☆☆

“DO NOT SHOP HERE”

Written on: 02/08/2013 by linlin0824 (1 review written)

i made two orders from them,the first order never arrived,and it has been over a month already and still not coming.the reason is becoz they don't have the item made yet,but still put it on the website as IN STOCK,they just wanna get your money first. the 2nd order,they send a worn jacket,cut label,smells,and pen ink leaded in the pocket. i've been trying to contact them so many times since i made my first order,and they just don't even care. all i get is been chasing them around,and… Read Full Review

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★☆☆☆☆

“criminals”

Written on: 12/09/2012 by philippe1970 (1 review written)

i order 2 pair of shoes, pay with paypall and got than the message the shoes weren't in stock.....for 2 months I email with "amy"....no refund at all, no communication. at the same period I sent back a trouser, never saw my money back....really really cheaters, don't buy from criminals is my advice, unless you will donate them your money! for questions feel free to mail; philippe.moorthamer@skynet.be… Read Full Review

Phixclothing's Response to philippe1970's Review

Written on: 22/09/2012

Hello Phillippe,

We are very sorry to hear about your bad experience. We process hundreds of orders every week and 99% our customers are extremely satisfied with their purchase but naturally we want this rate to be 100% . One of our customer service advisors would be keen to talk to you about this, as we are continually looking to improve our procedures and avoid instances like this.

As an apology for this it would be my pleasure to issue you with a free £20 voucher to use towards your next order. Simply contact me at info@phixclothing.com with your order details so I can see exactly why the problem with your order arose, investigate your case thoroughly and also issue you with your complimentary £20 voucher to use on www.phixclothing.com.

I can also tell you that we are under new management starting this week, which will help to avoid any further bad experiences.

Regards
Amy
www.phixclothing.com

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★☆☆☆☆

“Late delivery, wrong item, no communication”

Written on: 20/07/2012

My item did not arrive within the estimated delivery time. I was getting worried, and attempted to contact them multiple times, and never got a response. When the shoes finally DID arrive, they are the wrong size! I will never buy from them again... I warn you all against this company! If ANYTHING goes wrong, you will not get ANY help from them! I am going to have to start a paypal dispute to try to get them to respond to me… Read Full Review

Phixclothing's Comment

Written on: 30/07/2012

Hi there,

We are very sorry to hear about your bad experience. We process hundreds of orders every week and 99% our customers are extremely satisfied with their purchase but naturally we want this rate to be 100% One of our customer service advisors would be keen to talk to you about this, as we are continually looking to improve our procedures and avoid instances like this.

As an apology for this it would be my pleasure to issue you with a free £20 voucher to use towards your next order. Simply contact me at info@phixclothing.com with your order details so I can see exactly why the problem with your order arose, investigate your case thoroughly and also issue you with your complimentary £20 voucher to use on www.phixclothing.com.

I can also tell you that we are under new management starting this week, which will help to avoid any further bad experiences.

Regards,
Amy
www.phixclothing.com

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★☆☆☆☆

“This company is a scam run by criminals.”

Written on: 02/02/2012

DO NOT BUY ANYTHING FROM THIS PHIX CLOTHING. I ordered and paid for a pair of jeans from this company in September and never received the product. I requested they refund my order multiple times, but have not heard back from them since. If you'd have a similar experience with this company iniatiate a VISA cashback and report them to trading standards... Help take these criminals down! Also all the positive 5 star reviews for Phix clothing are quite obviously planted by their employees. … Read Full Review

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★☆☆☆☆

“Phixclothing.com is a SCAM”

Written on: 30/01/2012 by gemma2288 (1 review written)

Hi All, Just want to make you aware of an online clothing company trading under the name of Phix Clothing. A word of warning STAY WELL CLEAR!!!! After ordering 2 t-shirts over 6 weeks ago which i found were not as described on the website i sent them back and requested a refund. Since then i have been led up the garden path, continually ignored or told via email by Amy and Charlotte that the money will be refunded shortly but it never has. After looking into the company i have found endless… Read Full Review

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★☆☆☆☆

“Scam, wouldnt reccommend ”

Written on: 30/01/2012 by BeFairBeware (1 review written)

Was told one of the items had been dicontinued by "Amy" who is supposed to be a part of phix clothing costomer service. I was then charged for the postage and packaging as well as the actual item itself though they had no intent of sending me the item ! I was then offered an alternative option: Buy an item from the site which is the same amount of money. I declined and asked for a refund. Amy accepted my request. 30 days and 30 lies later I still have no refund despite my refund being… Read Full Review

Guest's Response to BeFairBeware's Review

Written on: 30/01/2012

the same thing has happened to me. it has been a month and still no money back. i keep getting replies from amy saying the same thing as you Lies. They should not be allowed to sell anything total rip off.

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★☆☆☆☆

“HIDEOUS SERVICE. FRAUD!!!!!!”

Written on: 25/01/2012

CHARLOTTE, AMY, and who ever the accountants are at PHIX CLOTHING have been reported for fraud! The reviews at the top of this page were put their by its staff. If you have not received a refund from a product they never had in the first then help get these idiots taken down. … Read Full Review

Angry8Bird's Comment

Written on: 27/01/2012

Check out all the 5 star reviews on trust pilot as well, put on the same days as these ones.

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 16/12/2011 by gully (3 reviews written)

ordered july, nothing turned up, asked for a refund sept, asked again 6 times, now dec... This company should be shut down and ALL staff prosecuted for fraud… Read Full Review

Angry8Bird's Response to gully's Review

Written on: 16/12/2011

Hi, i got my money back by commenting on the facebook page. They will keep deleting the comments like they did with mine and many others but it should do the trick if you haven't got your money back yet :-)

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Guest's Response to gully's Review

Written on: 04/01/2012

Likewise ordered item which was of poor quality so returned in September several emails later no refund

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★☆☆☆☆

“Do Not Deal with this 'company'”

Written on: 14/12/2011 by albertdobson (1 review written)

Ordered an item mid Nov 2011, returned as wrong size and style. Still (mid Dec 2011) after many phone calls and promises (lies), waiting for my money to be refunded. Customer Service is a joke and uses excuses like the accounts team are dealing with this but are not available and it will be settled by the close of play. Take my advice and avoid like the plague… Read Full Review

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★☆☆☆☆

“getting a refund is an impossibilty”

Written on: 14/12/2011

Ordered from Phix Clothing in the past and never had a problem. Tried to buy a jumper 2 months ago, paid for it and then was informed that it was out of stock. I then requested a refund and 2 months later im still waiting. I emailed once a week for the first month and got the same answer everyday "your refund is marked as urgent and accounts are dealing with it". After a month I started phoning every other day and kept receiving the same response. I asked to speak to accounts and the manager… Read Full Review

Angry8Bird's Comment

Written on: 16/12/2011

Hi, i got my money back by commenting on their facebook page. It should do the trick if you haven't got it back yet.

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★☆☆☆☆

“DISREPUTABLE company, AVOID if you don't want to lose...”

Written on: 31/10/2011 by jltmqt (1 review written)

My order has STILL not arrived nor have I been given a refund. Please DO NOT order from this place if you do not wish to get ripped off!!! Very angry customer… Read Full Review

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★☆☆☆☆

“Avoid at all Costs”

Written on: 21/10/2011

I ordered some skinny jeans and was emailed to say they were out of stock after they had taken my money. They were out of stock for 5 weeks so I canceled my order. Then I had to wait a further 4 weeks for my refund. I did deal with Natalie who was nice but I had to email and call constantly to get the issue resolved. I would tell everybody to avoid at all costs. A very unprofessional set up and dodgy as well… Read Full Review

Guest's Comment

Written on: 26/10/2011

Hi,
I have the same problem.I ordered a skinny jeen ,but never received it,and they said its out of stock ,so I canceled my order,but still after about 4 months! I havent received any refund.would you please guide me what should I do?

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★☆☆☆☆

“Ordered Item, never got it and never got a refund.”

Written on: 19/10/2011 by dilligaf889 (1 review written)

I ordered a tshirt here in june, they emailed me a month later to tell me the tshirt was out of stock and to choose something else I wanted. I honestly didnt want anything else and simply asked for a refund, emailed back and forth for a few more months until end of October and got an email saying they owe me no money. This is a shady business theyre running I would NEVER recomend anyone buying anything from them… Read Full Review

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★☆☆☆☆

“never recieved my delivery and no refund after 2 years”

Written on: 11/10/2011

i ordered 2 years ago didnt recieve my order and didnt get refund rubish service dont waste your time… Read Full Review

Rofiz_Kx's Comment

Written on: 11/10/2011

and i forgot to say I emailed them so many times i gave up.

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Angry8Bird's Comment

Written on: 23/01/2012

Leave messages on their fb page, i got my money back by doing this

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★☆☆☆☆

“Incompetent and ridiculous”

Written on: 22/09/2011 by subbb (1 review written)

I've been waiting over a year for a refund on an item I never received. I email them about once a month and get the same type of response. That it's being processed. HORRIBLE customer service, they never sent me an item I paid for, and will not refund my money, despite telling me it's being processed. It's been over a year, this is ridiculous. It's unfortunate because they have great products. I will never shop here again. Good luck with them. Hopefully you won't have the problems I did and am… Read Full Review

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★☆☆☆☆

“i placed my order around march 31st, the money was...”

Written on: 16/05/2011

i placed my order around march 31st, the money was taken from my account that same day. it is now may 16th and have still not received anything. i tried emailing "phix clothing" several times and heard nothing. so i opened a dispute through paypal. the seller finaly responded saying the item was "out of stock" and that they would be getting a new order through their manufacturer within 48 hours. well, that was on april 20th. they keep saying they will be getting my order in "soon" and then send… Read Full Review

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★☆☆☆☆

“Looks like we have the same problem as the majority of...”

Written on: 09/05/2011

Looks like we have the same problem as the majority of the reviewers on this site.
Ordered Boots, when they turned up they didn't fit, contacted Phix Clothing (now trading as Love Clothing) - no problem, just "return and we'll exchange for next size" - great we thought, seemed very nice helpful people.
The boots were returned and acknowledged as being rec'd back to them on their website on 30th March and we are still waiting for the exchanged ones. Looking at the reviews doesn't look like we… Read Full Review

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★☆☆☆☆

“Pay method: Paypal. ”

Written on: 29/04/2011 by xicoria (1 review written)

Pay method: Paypal.

After payment done and a few complain emails, they just stop answer me.
The jacket never came.

Date bought: September 6, 2008
Date jacket arrive: NEVER

Beware!

Business: Phix Clothing
Contact E-Mail: ebay@phixclothing.com… Read Full Review

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★☆☆☆☆

“Do not use - I had a similar experience with an item...”

Written on: 12/04/2011

Do not use - I had a similar experience with an item out of stock, and after 4+ emails asking for my money back I have opened a dispute with PayPal.

I have asked PayPal to suspend their account (they trade as Love Clothing too) - I WOULD URGE EVERYONE ELSE WHO HAS BEEN STUNG BY THEM TO DO THE SAME - if PayPal get enough complaints they will shut them down.

I also plan to approach the Office of Fair Trading with a view to getting their website shut down.

AVOID AT ALL COSTS!… Read Full Review

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★☆☆☆☆

“THIS COMPANY IS APPALLING, DO NOT USE IT!!! ”

Written on: 11/04/2011

THIS COMPANY IS APPALLING, DO NOT USE IT!!!

I had to cancel my order due to the company having insufficient stock (firstly their levels of stock should be available on the website). I spoke to someone on the phone who agreed to a full refund... however- money was taken out of my account and still (1 1/2 months later) have had NO refund.

I have emailed the company on several occasions as this seems their only contact details available and they have just ignored me!!! No idea how to get hold of… Read Full Review

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