Bannatyne Health Clubs Reviews - www.bannatyne.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Smelly and Dirty”

Written on: 19/08/2015 by Phillipswt331 (1 review written)

The Bannatyne Gym in Brindley Place in Birmingham is dirty and smelly. In the mens shower area there are fly's on the ceiling. The swimming pool is dirty you can't see through the water and there is dirt in the corners of the pool. The management and staff know about it but can't be bothered to do any thing about. I have raised this with the management and it has't go any better so I have left… Read Full Review

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★☆☆☆☆

“Stay away at all costs!!!!!!”

Written on: 04/08/2015 by Disgusted77 (1 review written)

I had joined the gym on Whitworth Street in Manchester and at first everything was ok. A combination of factors meant that I went less and less. Firstly, my company relocated outside of Manchester meaning it was no longer convenient for me to go as was the complete opposite way. Secondly, I had 2 operations and intense physio on a broken hand so couldn't use the gym even if I wanted to throughout the whole of 2014. Despite this, I maintained my membership (£29 per month by DD) and, after the… Read Full Review

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★★★☆☆

“Unprofessional therapist which ruined the day”

Written on: 27/07/2015 by GracelynBrady123 (1 review written)

spa facilities were ok, the warm stone beds especially relaxing, however one was broken. My sister and I had an hours massage which should have been the highlight of the day. However the therapist was continually sniffing through out the treatment. I understand that we all get colds but she could have blown her nose! On top of this she then yawned on at least two occasions. I was trying to relax during the massage and the sniffing was bad enough but the yawning was appalling. The swimming pool… Read Full Review

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★☆☆☆☆

“Worst spa ever!”

Written on: 26/07/2015 by Claddersmum (1 review written)

Visited Banbury today with Activity Superstore £199.00 deal. It was dreadful! We were expected to pay £3 for a robe, which is a bit much after spending £199! Then after a nice swim, we went to the Spa. We were supposed to have 30 min each facial, massage & manicure. No questions were asked, we filled in a form which nobody wanted. The room was chilly. There was no discussion on skin type or anything at all. The massage was ok. The facial was rushed and not relaxing. And then the manicure… Read Full Review

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★☆☆☆☆

“Takes The Absolute Mick”

Written on: 20/07/2015 by Cooldude8997263 (1 review written)

I got a membership and the code never works, i can only between 2 hours, awful service, awful value for money, not worth it. My friends bought a 3 day trial and couldnt get into the gym or the swimming pool, literally couldn't do anything, wasted their money, what a bag of you know what, that gym is awful!!… Read Full Review

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★★☆☆☆

“Not the best present”

Written on: 16/07/2015 by AlondraRobinson174 (1 review written)

We tried booking the dual room for massages a series of times but the room wasn't available or staff weren't in. when we finally got a date we were told at reception we would be in the dual room, but were in separate rooms for massages that were not 30 mins. there was too much chlorine in the Jacuzzi too… Read Full Review

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★★☆☆☆

“Sweat palace, too much chlorine on pool + too hot!”

Written on: 02/07/2015 by ZionMason462 (1 review written)

If you want to swim then pay £2.80 per swim at a local swimming pool. This place is expensive & not the best when compared to other major gym chains. More work need Mr Bannatyne! Unhappy existing customer… Read Full Review

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★★☆☆☆

“Trust or not to trust”

Written on: 26/06/2015 by erCantrell402 (1 review written)

Do not trust the staff at Mansfield they report you to HEAD OFFICE.Why!!! it seems you get better thought of. These are grown up people with child like mentality, so if you want to do anything do not tell the truth… Read Full Review

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★★★☆☆

“Nice dedicated staff but new rules are intrusive”

Written on: 08/06/2015 by 178Rodriguez (1 review written)

The staff are friendly and motivating for the most part and do try their best. However there seems to be a new directive from head office that means you can no longer drop in and do any exercise class you fancy - you have to sign up via the internet, log in and book to do a class a few days in advance and cancel at least one day before..... how the hell can you do this? People need to be able to come whenever they can, because shifts can change at work, trains are cancelled and delayed, you… Read Full Review

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★☆☆☆☆

“badly run and overpriced.”

Written on: 29/05/2015 by ktAdams275 (1 review written)

Always cold outdoor saunas,mtv music on cardio machines don't work,poor,table and chairs outdoor Jacuzzis',dirty gym dead skin,sweat everywhere not often cleaned,no staff in gym not enough staff. New manager miserable,rude too much make up,staff I feel sorry for always,get complaints from the public but she does nothing,one staff member sits on the toilet most if his shifts when often visit all if his,team are running around whilst he does little and often,staff looked,stressed and over worked… Read Full Review

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★☆☆☆☆

“Over-priced, unfriendly”

Written on: 26/05/2015 by JaylynNunez (1 review written)

this place charges £48 a month, the gym staff are the worst I've experienced and don't speak. My pet hate is the way disrespectful clients heaving plates on bars and machines and walk away and the staff stand and watch and do nothing. There is 3 weights benches and 1 squat rack which is not nearly enough. Again, folk use squat rack area to stand and do bicep curls and the like, often yapping to their mates and denying others of the chance to train. A very badly run place which is down to the… Read Full Review

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★☆☆☆☆

“AVOID Bannatynes Fitness Ltd.”

Written on: 24/05/2015 by tuFowler181 (1 review written)

For the amout you pay the service is rediculous. It's clear 10-15 years ago it was a very nice modern gym/suna/swimming pool etc. but there has clearly been very little effort to maintain it's modern look. Maybe a few new plants here and there but other than that it needs some serious work done to it. Despite the deteriating facilities prices still seem to be rising. £50+ per month membership is a discrete. When I came to cancelling my contracy, quickly after starting it, I asked the women… Read Full Review

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★☆☆☆☆

“poor incometent staff abd terrible customer service”

Written on: 20/05/2015 by Cedgar (1 review written)

I joined bannatynes gym Aberdeen on the 31st of January 2015. On the 2nd of February I attended the gym which was fine. On the 4th of February I found out I was pregnant. I went into the gym that weekend and asked a member of staff what I should do to cancel. I was informed to cancel my direct debit and they would cancel my membership for me and I wouldn't have to pay anything else as it was still during the cooling off period. Last week I discovered emails from the gym in my junk box demanding… Read Full Review

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★☆☆☆☆

“I do not recommend ”

Written on: 30/04/2015 by Leoalt (1 review written)

I had so many problems to cancel my membership with Bannatyne's because I was traveling and they didn't cooperate with me. I was only six months member as it is the closer Gym near my place in Maida Vale. It is clear that the staff down like to work in there. One or two maybe smile to you. The manager is very rude. And many others bad things about its facilities that didn't make a huge difference for me as I care ore about 'how I've been treated'. They do not value their customers and could… Read Full Review

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★☆☆☆☆

“Absolute **** at Luton Gym & Head office service from...”

Written on: 27/04/2015 by Urquhart463 (1 review written)

Mis-sold the membership, then told by the crap-at-his-job Administrator Scott at head office that I should have asked for documents to be given to me at the time of signing up! Lovely service that is! Bannatynes are supposed to be providing a service, CUSTOMER SERVICE, yet they aren't in the least bit concerned that they have staff mis-selling their memberships just so that they can make their pittance commission on the back of hard working people! Don't believe them when they say that they… Read Full Review

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★☆☆☆☆

“customer service sucks”

Written on: 17/04/2015 by Darrylc101 (1 review written)

I have joined Bannathyne Grove Park SPA second time. I wanted to cancel my daughter's membership and sent two emails and there was no reply. So l have decided to call and check whether they have received my email. When l wanted to find out when was my last payment due she kept saying the membership was coming to an end in June. When l challenged her about the Last payment due date she got upset and put the phone down. Try to call the SPA again this time the receptionist rudely put the phone… Read Full Review

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★☆☆☆☆

“Their gym in itself isn't worth what they charge”

Written on: 07/04/2015 by Elisabeth430 (1 review written)

The gym was fine, although expensive. The main problem was that when I first joined, I paid for three months up front, and then cancelled my membership immediately, so they wouldn't keep charging me for a service I might not want later on. Then I suddenly got an invoice anyway. I contacted them and said I already cancelled my membership, but they claimed it happened on another day than it did. I corrected them, they admitted their mistake, but then instead claimed that I didn't pay for the last… Read Full Review

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★☆☆☆☆

“Bannatyne Gym what a joke”

Written on: 01/04/2015 by LindseyMorris (1 review written)

when you go to a gym do you want working equipment, clean swimming pool, then don't bother joining Bannatynes in Thurrock because you wont get any of these things and when you complain the staff smile sweetly and say it is not their fault. They do not value their customers and could not care less if you want to cancel your membership… Read Full Review

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★☆☆☆☆

“UNACEPTABLE CUSTOMER SERVICE”

Written on: 31/03/2015 by HelenBren (1 review written)

I attended Bannantyne's Manchester Spa, my husband treated me to a spa day for Christmas. I went with my sister we booked 8 weeks in advance to ensure that we had our treatments together and that we were finished to meet our husbands to go for a lovely meal to finish our day. The spa changed my appointment time and didn't bother to tell me, they left me sat in a gown for over an hour before a staff member explained. I left without receiving the service I paid for. Absolutely shambolic, however… Read Full Review

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★☆☆☆☆

“All fine until cancellation”

Written on: 04/03/2015 by Michael_P (1 review written)

All major gyms would accept the cancellation of your direct debit as the way to cancel you subscription. This is not the case with Bannatyne, they will keep charging you and your membership will still be valid. I had to pay £29.00 extra, only because they need a "notice period". What would a gym need a notice period for? What a joke… Read Full Review

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