Bannatyne Health Clubs Reviews - www.bannatyne.co.uk

Click here if this is your business
★★☆☆☆
1.7 / 5
251
17% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Bannatyne Health Clubs www.bannatyne.co.uk - Ask a question now

Media Gallery for Bannatyne Health Clubs www.bannatyne.co.uk

Bannatyne Health Clubs www.bannatyne.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“AVOID Bannatynes Fitness Ltd.”

Written on: 24/05/2015 by tuFowler181 (1 review written)

For the amout you pay the service is rediculous. It's clear 10-15 years ago it was a very nice modern gym/suna/swimming pool etc. but there has clearly been very little effort to maintain it's modern look. Maybe a few new plants here and there but other than that it needs some serious work done to it. Despite the deteriating facilities prices still seem to be rising. £50+ per month membership is a discrete. When I came to cancelling my contracy, quickly after starting it, I asked the women… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor incometent staff abd terrible customer service”

Written on: 20/05/2015 by Cedgar (1 review written)

I joined bannatynes gym Aberdeen on the 31st of January 2015. On the 2nd of February I attended the gym which was fine. On the 4th of February I found out I was pregnant. I went into the gym that weekend and asked a member of staff what I should do to cancel. I was informed to cancel my direct debit and they would cancel my membership for me and I wouldn't have to pay anything else as it was still during the cooling off period. Last week I discovered emails from the gym in my junk box demanding… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I do not recommend ”

Written on: 30/04/2015 by Leoalt (1 review written)

I had so many problems to cancel my membership with Bannatyne's because I was traveling and they didn't cooperate with me. I was only six months member as it is the closer Gym near my place in Maida Vale. It is clear that the staff down like to work in there. One or two maybe smile to you. The manager is very rude. And many others bad things about its facilities that didn't make a huge difference for me as I care ore about 'how I've been treated'. They do not value their customers and could… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute **** at Luton Gym & Head office service from...”

Written on: 27/04/2015 by Urquhart463 (1 review written)

Mis-sold the membership, then told by the crap-at-his-job Administrator Scott at head office that I should have asked for documents to be given to me at the time of signing up! Lovely service that is! Bannatynes are supposed to be providing a service, CUSTOMER SERVICE, yet they aren't in the least bit concerned that they have staff mis-selling their memberships just so that they can make their pittance commission on the back of hard working people! Don't believe them when they say that they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“customer service sucks”

Written on: 17/04/2015 by Darrylc101 (1 review written)

I have joined Bannathyne Grove Park SPA second time. I wanted to cancel my daughter's membership and sent two emails and there was no reply. So l have decided to call and check whether they have received my email. When l wanted to find out when was my last payment due she kept saying the membership was coming to an end in June. When l challenged her about the Last payment due date she got upset and put the phone down. Try to call the SPA again this time the receptionist rudely put the phone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Their gym in itself isn't worth what they charge”

Written on: 07/04/2015 by Elisabeth430 (1 review written)

The gym was fine, although expensive. The main problem was that when I first joined, I paid for three months up front, and then cancelled my membership immediately, so they wouldn't keep charging me for a service I might not want later on. Then I suddenly got an invoice anyway. I contacted them and said I already cancelled my membership, but they claimed it happened on another day than it did. I corrected them, they admitted their mistake, but then instead claimed that I didn't pay for the last… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bannatyne Gym what a joke”

Written on: 01/04/2015 by LindseyMorris (1 review written)

when you go to a gym do you want working equipment, clean swimming pool, then don't bother joining Bannatynes in Thurrock because you wont get any of these things and when you complain the staff smile sweetly and say it is not their fault. They do not value their customers and could not care less if you want to cancel your membership… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“UNACEPTABLE CUSTOMER SERVICE”

Written on: 31/03/2015 by HelenBren (1 review written)

I attended Bannantyne's Manchester Spa, my husband treated me to a spa day for Christmas. I went with my sister we booked 8 weeks in advance to ensure that we had our treatments together and that we were finished to meet our husbands to go for a lovely meal to finish our day. The spa changed my appointment time and didn't bother to tell me, they left me sat in a gown for over an hour before a staff member explained. I left without receiving the service I paid for. Absolutely shambolic, however… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“All fine until cancellation”

Written on: 04/03/2015 by Michael_P (1 review written)

All major gyms would accept the cancellation of your direct debit as the way to cancel you subscription. This is not the case with Bannatyne, they will keep charging you and your membership will still be valid. I had to pay £29.00 extra, only because they need a "notice period". What would a gym need a notice period for? What a joke… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Bannatynes Milton Keynes -- Avoid”

Written on: 10/02/2015 by 237Terry (1 review written)

Gym has terrible ventilation which means that in the summer it is very hot and in the winter everyone gets sick since it does not refresh the air. I've never gotten so sick so often in any gym and I complained repeatedly about the lack of proper ventilation. Eventually I quit but then had to pay the extra month remaining so that in effect I paid 7 weeks for literally nothing. Had 3 colds and 1 flu and I'm sure it was because the gym was simply not kept clean. Find another gym--there's… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“SPA DAY- BANBURY OXFORD”

Written on: 01/02/2015 by EveBlevins45 (1 review written)

First time here, filled in badly printed forms, got left in restaurant for over half hour. Ordered pot of tea and girl served it in a badly chipped teapot. Found our own way around. THIS IS NOT A SPA! Pool was full of kids with loud music playing, steamroom, sauna and Jacuzzi were full. Changing rooms were dirty and packed with gym members. Spa treatment waiting area was next to the dirty laundry and stairs to gym where you could hear dumbells being dropped above your head. Spa chillout room… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“This beats all”

Written on: 23/01/2015 by 283Franklin (1 review written)

Bannatyne sold of the large Car park/Tennis court at the side of his Mansfield Gym, now his member's are complaining about not enough space for those going there in cars, now he is saying to his staff sort this out. He gets the money by selling this land to a builder then blames is staff because there are not enough car spacers. You could not make this up could!d YOU… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“this is a rip off ”

Written on: 20/01/2015 by bruceruby (1 review written)

I went and spoke about joining to a nice young girl, but stressed before I actually joined for a month, giving my card to her to take my details that I only want a month as I work away from home a lot and was going to see if it would be worth me bothering as she was taking my details I stressed I am definitely only joined for a month she said yes I,d have to get intouch to pay for another mth so I said fine then found they took money out my account for another month so I stopped the direct… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Once they got ur money they don't care ”

Written on: 18/01/2015 by SkyeFox (1 review written)

Broadstairs gym is terrible run and the staff say things to make u happy but in fact they just lie worse gym I have ever been to … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ Bannatyne Grove Park”

Written on: 12/01/2015 by paGentry25 (1 review written)

I joined The Bannatyne Gym in Grove Park. The whole experience was awful!! Not only did the woman who signed me up lie and exploit my lack of knowledge & experience of commercial gym contracts but the staff were so rude and unhelpful. When I called the head office to try and discuss how I could cancel my membership they couldn't have been less interested and all they said was that there was nothing anyone can do as I had signed a contract even though a was being relocated to overseas for work… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Customer Service”

Written on: 27/12/2014 by msroberts (1 review written)

I join Banatyne Chingford thinking that it would provide better facility than a local community gym. Soon after everything clouded by unfriendly staff. Their attitude has been always patronizing. The terms of contract was not clear so I am trapped now for unwanted two months more. When I asked one of the staff, he pick up my contract and said,"you signed it"... How awful is that to have such response. Banatyne has to know they don't have any value when they provide such disappointing customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not join the York Bannatyne Health Club - Bad...”

Written on: 12/11/2014 by rowntree4202 (1 review written)

We recently cancelled memebership by post. Notice provided by letter April 2014, giving the York Club 3 months notice. I found out a payment has been taken in August. Bannatyne apparently have not recieved our letter and require a 'word.doc fomat' electronic letter to prove when the letter was created? how bizarre. I stated not everyone has a PC and saves it to a PC and not everyone uses word.doc format! how bizarre. So therefore a typed up letter with signatures is no longer valid guys. Well… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“MONEY GRABBING !!!”

Written on: 19/10/2014 by 106Castro (1 review written)

JOINED THE GYM WHEN I COULD AFFORD IT, I WAS TOLD I WAS ABLE TO CANCEL MY CONTRACT NO QUESTIONS ASKED IF MY CIRCUMSTANCES CHANGED, I LOVED BEING AT THE GYM BUT I GOT FORCED OUT OF MY HOME SO HAD TO GO INTO PRIVATE RENTED ACCOMMODATION, SHORTLY AFTER I HAD A TERRIBLE ACCIDENT SO I COULDN'T ATTEND THE GYM ANY LONGER, I SPOKE TO THE HEAD OFFICE, THEY REFUSED ME CANCELLATION OF THE MEMBERSHIP, AND REQUESTED A DOCTORS NOTE FROM ME, I GOT A DOCTORS NOTE BUT THAT WAS SUFFICIENT ENOUGH I NOW NEED… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pt04Cab's Comment

Written on: 27/10/2014

I had a similar experience....I was a member at grove park for over 4yrs but when it started going down hill (dirty grubby and non functioning equipment) I cancelled my membership. They are now saying that they didn't receive my notice of cancellation and want me to pay for another month.
They are not professional and have no concept of customer care...... Join this club at your peril.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Worst Customer Services”

Written on: 17/10/2014 by 322Gleason (1 review written)

I have been a member of Bannatyne Grove park for a while, I have never had any reason to contact the reception or membership team until recently when I had an issue with my membership. I tried to resolve this issue, after countless effort and their lack of values for customer, I have been asked to pay a month membership which was a mistake from their incompetency. I will never recommend this health club to anyone, because they don't care about their members. I have ever since joined David… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“a health hazard”

Written on: 15/10/2014 by PeytonTimmons94 (1 review written)

utterly filthy. the water in the pool is contaminated and you cannot see anything under the water even with googles, the steam room floor is disgusting. the side of the pool is very slippery. the changing room cupboards have never been cleaned inside. the showers are old and the panels that separate them are stained. very unpleasant experience. asked someone in the gym who goes there regularly and he told me that this is the general hygiene standard of the gym and not a one off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview