Bannatyne Health Clubs Reviews - www.bannatyne.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Not again”

Written on: 20/07/2016 by AaravMcClanahan (1 review written)

£40 a month to use a dirty gym when you can pay £10 for other gyms nearby. Wish I had not signed up now. Nhs discount not for casual contract they try to tie you down for at least 12months to get the discount. When you want to cancel your contract they ignore your cancellation emails, fob you off on the phone- then when you try to cancel it face to face the staff are sat in the office eating mars bars and looking at you like you are some sort of alien- cannot seem to grasp the concept that… Read Full Review

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★★★★☆

“enjoying my time ”

Written on: 17/07/2016 by vampireje9 (1 review written)

I went to join up to the Blackpool gym as I wanted to get healthier...personally I think people are being very picky about this gym, many issues are due to their own personal annoyance at something or someone and not the fault of the gym or staff themselves. When I signed up I did it online. I was told id have an introduction, unfortunately I wasn't given this BUT as the gym is simple and well signed and the equipment is ticket science I get by perfectly fine (unsure how others have struggled)… Read Full Review

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★☆☆☆☆

“Watch out mis selling of membership”

Written on: 23/06/2016 by Duffy78 (1 review written)

As I travel a lot I asked if I could have a membership on monthly basis and could cancel if I was away' oh yes easy to cancel its rolling so you can cancel at anytime says the salesman. I travelling next few weeks so cancel monthly payment , sorry you can't do that have to give a months notice! But they don't answer thee phone do not respond to emails but still expect payment. The membership salesman mis sold this and when I ask at the actual venue oh sorry everything has to go through head… Read Full Review

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★☆☆☆☆

“Discreasful”

Written on: 15/06/2016 by MatthewSanders93 (1 review written)

As a company you are just a big joke. I have tried to cancel my membership for over 5months now with no success. I have phoned your team for hours on end trying to fix this. Staff say there is no managers to complain to and will only call at extremely inappropriate hours. I told mt membership had been cancel and now your charging me even though I don't even life near the place any more. I wouldn't recommend you to any sport associations let alone friends and family. I wouldn't come near you… Read Full Review

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★☆☆☆☆

“Appalling customer service! Family unfriendly! ”

Written on: 04/06/2016 by Pearson221 (1 review written)

Just had the most appalling experience in Ingleby Barwick. How do you treat a customer this? Had a staff member order me out of the pool because my daughter dared delay in getting out of the pool after being informed it wasn't children's swimming time! Cancelled my membership and will consider putting in a complaint. Act like children are a plague! Very very upset… Read Full Review

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★☆☆☆☆

“Bad from beginning to end”

Written on: 08/05/2016 by RihannaCorcoran (1 review written)

The Hastings Bannatyne gym is bad in every respect. In the induction session, I was shown only the basics of using the machines – NOT including the safety features. I wasn’t offered any fitness programme. New members are supposed to be offered a welcome pack including a towel, but these were out of stock when I joined. The music is stressful; can’t be more specific about that, as I don’t even recognize the genre. They often vacuum the carpet during opening hours. When you’re running… Read Full Review

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★☆☆☆☆

“Bannatyne's Gym Crewe”

Written on: 01/04/2016 by LiliaDonahue409 (1 review written)

I'm feed up with the selfish bunch of women swimmers who hog the pool lanes in the morning. They are going EVERY day (even que up to ensure first in) and swimming from 6am when the gym opens for getting on for nearly 2 hours at a time (leaving just before 8am)! Seeing how there are only two lanes this is very unfair to anyone else who wants to have a lane swim before work in the peak period. It's almost impossible to swim in the non laned pool area due to slow swimmers and pool walkers. Do they… Read Full Review

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★☆☆☆☆

“Awful membership 'services'”

Written on: 29/03/2016 by tankgal (1 review written)

I thought I had found the solution to my gym connundrum in Bannatynes. I travel all over the country with work so this company seemed ideal particularly as they have pools and sauna facilities. I signed up and after a busy night shift at work turned up the next day. Upon enquiring in greater depth about facilites available in other areas I was very disappointed to find I was not going to receive what I thought I had signed up for. I currently work in Norfolk but will be returning to work in… Read Full Review

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★☆☆☆☆

“shocking treatment dunfermline”

Written on: 26/03/2016 by 202MacKinnon (1 review written)

manager and female member of staff bullying and not allowing members to use the equipment they need to use, tittle tattling amongst themselves,very cleeky!!!!!unproffesional the staff don't know which is the correct equipment to be used from one bag to the next which I think is quite amusing why would a boxer use a martial arts kick bag?????? and to be told a fitness class is priority and if you are on the bags you need to come off the bags well that will never happen!!!!!! as long as I pay my… Read Full Review

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★★★★★

“Bespoke Customer Service”

Written on: 11/03/2016 by Wood64 (1 review written)

Bannatynes staff are the most Professional, Efficient, Courteous and Diplomatic in the Service industry in Fife and non comparable in the Kingdom. This includes Spa , Reception, Fitness , Gym and Housekeeping! Nothing is too much trouble, and as a team effort they give 100% . Always a welcoming 'hello how are you' , a smile and never grumpy. Also confidential and friendly , and will go the extra mile to help the customer. I cannot speak highly enough and think the staff make this club what it… Read Full Review

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★☆☆☆☆

“Not acceptable”

Written on: 15/02/2016 by Vegalm173 (1 review written)

To whom it may concern. I come by this way to express my absolute and total concerns regarding your membership packages. After buying one month membership for me and my friend i have now been charged since December , not acceptable at all. I will make sure i gathered all information i possible can from the Citizens Advisor Office. I will also will use social media regarding this matter expressing my concerns and customer service i receive when contacted you. Its total despicable what such… Read Full Review

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★★★★★

“Amazing spa day”

Written on: 17/01/2016 by GabrielWhite (1 review written)

First time me and the misses had been to a spa and I have to say we both loved it. We got an offer on groupon for £99 which included use of all the facilities and three massages. We chose to have the facial, scalp and Swedish massage and left the rooms feeling light and ultimately relaxed. The masseuses met us with smiles and welcoming attitudes and where more than helpful in finding out what we wanted out of the massages most. After, we got changed and went down to the spa area which… Read Full Review

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★☆☆☆☆

“Its all about the profit , members aren't important.”

Written on: 06/01/2016 by AdrielClark (1 review written)

This lot recently took over the privately owned Clarice House spa and gym near Colchester. Within a few weeks the gym size has been reduced to produce a new unnecessary studio, turnstiles have been installed to treat members like cattle rather than being met by the reception and conditions of membership are being changed for the existing loyal members who made the place worth buying in the firstt place. A real shame that a large group like Bannatyne is being allowed to ruin a health spa and… Read Full Review

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★☆☆☆☆

“Potential member”

Written on: 01/01/2016 by Gcvieira (1 review written)

My wife and I recently moved to Chafford Hundred and were very excited to join the local Bannatyne's gym club, but when making an enquiry over the phone, we spoke to someone who certainly had no customer service skills or training and sounded very rude, also giving short NO answers to our questions. For a well-known and prestigious gym, we were expecting a better service, it all starts with customer service. Reading the other reviews we are just another couple who are not joining... May… Read Full Review

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★☆☆☆☆

“ingleby barwick poor staff”

Written on: 31/12/2015 by 289Dunn (1 review written)

poor staff, spend most of the time huddled round reception avoidng what they get paid for, if they are asked a question its like you are spoiling their gossip. opening times over christmas are designed around the staff and not the customers. standards are poor and the staff click from long standing staff need breaking up to get new staff with energy and passion. spent all that money on new equipment and its wasted by poor staff… Read Full Review

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Sophia1985's Comment

Written on: 04/06/2016

Fantastic review. I've just cancelled my membership! Tired of being bullied by horrible Ingleby Barwick staff.. rude, rude, rude! . Zero stars!

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★☆☆☆☆

“Rude staff and over priced”

Written on: 30/12/2015 by myHood223 (1 review written)

Joined chingford what a load of tosh rude staff who dont care about members.was in the pool area when the cleaners started jet washing the floor and had a cable reel just a metre from the edge of the pool anyone could have tripped over it and it would have went straight into the pool.equipment was not working most of the time had to wait around for ages just to use the stuff that was working at £60 a month well expensive for what they offer never going back there agian,got esporta down the… Read Full Review

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★☆☆☆☆

“I joined Bannatyne Health club recently, before I...”

Written on: 04/12/2015 by Elisabeth115 (1 review written)

I joined Bannatyne Health club recently, before I signed to membership manager was so nice and promised they have fantastic facilities and all the gym was recently refurbished. Well, it didn't look like it at all. What I found out is totally opposite, the stuff doesn't give a **** after you signed the membership. To the queries they reply to leave the note into suggestion box. The roof in the changing room is floating leaving your clothes all dirty, smelly and wet. Also, the price was gone… Read Full Review

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★☆☆☆☆

“Edinburgh bannatynes”

Written on: 25/11/2015

II bought a spa treatment for my wife as a surprise . She went online and chose her day and treatments. She then took note of the details and left to go to the gym. When she arrived there she was asked for her details which she duly gave in full. She was then asked to show the email. She was not able to get a signal in the area so she went outside to see if it would improve. During this time she was called by a member of staff telling her to hurry up or she was going to forfeit her treatment… Read Full Review

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★★★☆☆

“Luton Bannatine equipment not fixed month's”

Written on: 12/11/2015 by Kirikik (1 review written)

Doushes , entries not working months! Customers swiming with clothes.. Very digusting customers sitting in jacuzzi with t-shirts whith which was in the gym ..No music in gym .. Borring.. Mess everywhere .. All the time when I coming to gym need to waist the time to find stuffs which I need.. Got year contract paying 54£ and dissapointed so much… Read Full Review

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★☆☆☆☆

“I dont know why but these lot are sending me text...”

Written on: 06/11/2015 by LaciRoche (1 review written)

I dont know why but these lot are sending me text message every single day tried to block em but it wont help… Read Full Review

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