Bannatyne Health Clubs Reviews - www.bannatyne.co.uk

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Latest Reviews

★☆☆☆☆

“customer service sucks”

Written on: 17/04/2015 by Darrylc101 (1 review written)

I have joined Bannathyne Grove Park SPA second time. I wanted to cancel my daughter's membership and sent two emails and there was no reply. So l have decided to call and check whether they have received my email. When l wanted to find out when was my last payment due she kept saying the membership was coming to an end in June. When l challenged her about the Last payment due date she got upset and put the phone down. Try to call the SPA again this time the receptionist rudely put the phone… Read Full Review

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★☆☆☆☆

“Their gym in itself isn't worth what they charge”

Written on: 07/04/2015 by Elisabeth430 (1 review written)

The gym was fine, although expensive. The main problem was that when I first joined, I paid for three months up front, and then cancelled my membership immediately, so they wouldn't keep charging me for a service I might not want later on. Then I suddenly got an invoice anyway. I contacted them and said I already cancelled my membership, but they claimed it happened on another day than it did. I corrected them, they admitted their mistake, but then instead claimed that I didn't pay for the last… Read Full Review

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★☆☆☆☆

“Bannatyne Gym what a joke”

Written on: 01/04/2015 by LindseyMorris (1 review written)

when you go to a gym do you want working equipment, clean swimming pool, then don't bother joining Bannatynes in Thurrock because you wont get any of these things and when you complain the staff smile sweetly and say it is not their fault. They do not value their customers and could not care less if you want to cancel your membership… Read Full Review

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★☆☆☆☆

“UNACEPTABLE CUSTOMER SERVICE”

Written on: 31/03/2015 by HelenBren (1 review written)

I attended Bannantyne's Manchester Spa, my husband treated me to a spa day for Christmas. I went with my sister we booked 8 weeks in advance to ensure that we had our treatments together and that we were finished to meet our husbands to go for a lovely meal to finish our day. The spa changed my appointment time and didn't bother to tell me, they left me sat in a gown for over an hour before a staff member explained. I left without receiving the service I paid for. Absolutely shambolic, however… Read Full Review

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★☆☆☆☆

“All fine until cancellation”

Written on: 04/03/2015 by Michael_P (1 review written)

All major gyms would accept the cancellation of your direct debit as the way to cancel you subscription. This is not the case with Bannatyne, they will keep charging you and your membership will still be valid. I had to pay £29.00 extra, only because they need a "notice period". What would a gym need a notice period for? What a joke… Read Full Review

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★★☆☆☆

“Bannatynes Milton Keynes -- Avoid”

Written on: 10/02/2015 by 237Terry (1 review written)

Gym has terrible ventilation which means that in the summer it is very hot and in the winter everyone gets sick since it does not refresh the air. I've never gotten so sick so often in any gym and I complained repeatedly about the lack of proper ventilation. Eventually I quit but then had to pay the extra month remaining so that in effect I paid 7 weeks for literally nothing. Had 3 colds and 1 flu and I'm sure it was because the gym was simply not kept clean. Find another gym--there's… Read Full Review

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★☆☆☆☆

“SPA DAY- BANBURY OXFORD”

Written on: 01/02/2015 by EveBlevins45 (1 review written)

First time here, filled in badly printed forms, got left in restaurant for over half hour. Ordered pot of tea and girl served it in a badly chipped teapot. Found our own way around. THIS IS NOT A SPA! Pool was full of kids with loud music playing, steamroom, sauna and Jacuzzi were full. Changing rooms were dirty and packed with gym members. Spa treatment waiting area was next to the dirty laundry and stairs to gym where you could hear dumbells being dropped above your head. Spa chillout room… Read Full Review

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★★☆☆☆

“This beats all”

Written on: 23/01/2015 by 283Franklin (1 review written)

Bannatyne sold of the large Car park/Tennis court at the side of his Mansfield Gym, now his member's are complaining about not enough space for those going there in cars, now he is saying to his staff sort this out. He gets the money by selling this land to a builder then blames is staff because there are not enough car spacers. You could not make this up could!d YOU… Read Full Review

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★☆☆☆☆

“this is a rip off ”

Written on: 20/01/2015 by bruceruby (1 review written)

I went and spoke about joining to a nice young girl, but stressed before I actually joined for a month, giving my card to her to take my details that I only want a month as I work away from home a lot and was going to see if it would be worth me bothering as she was taking my details I stressed I am definitely only joined for a month she said yes I,d have to get intouch to pay for another mth so I said fine then found they took money out my account for another month so I stopped the direct… Read Full Review

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★☆☆☆☆

“Once they got ur money they don't care ”

Written on: 18/01/2015 by SkyeFox (1 review written)

Broadstairs gym is terrible run and the staff say things to make u happy but in fact they just lie worse gym I have ever been to … Read Full Review

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★☆☆☆☆

“ Bannatyne Grove Park”

Written on: 12/01/2015 by paGentry25 (1 review written)

I joined The Bannatyne Gym in Grove Park. The whole experience was awful!! Not only did the woman who signed me up lie and exploit my lack of knowledge & experience of commercial gym contracts but the staff were so rude and unhelpful. When I called the head office to try and discuss how I could cancel my membership they couldn't have been less interested and all they said was that there was nothing anyone can do as I had signed a contract even though a was being relocated to overseas for work… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 27/12/2014 by msroberts (1 review written)

I join Banatyne Chingford thinking that it would provide better facility than a local community gym. Soon after everything clouded by unfriendly staff. Their attitude has been always patronizing. The terms of contract was not clear so I am trapped now for unwanted two months more. When I asked one of the staff, he pick up my contract and said,"you signed it"... How awful is that to have such response. Banatyne has to know they don't have any value when they provide such disappointing customer… Read Full Review

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★☆☆☆☆

“Do not join the York Bannatyne Health Club - Bad...”

Written on: 12/11/2014 by rowntree4202 (1 review written)

We recently cancelled memebership by post. Notice provided by letter April 2014, giving the York Club 3 months notice. I found out a payment has been taken in August. Bannatyne apparently have not recieved our letter and require a 'word.doc fomat' electronic letter to prove when the letter was created? how bizarre. I stated not everyone has a PC and saves it to a PC and not everyone uses word.doc format! how bizarre. So therefore a typed up letter with signatures is no longer valid guys. Well… Read Full Review

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★☆☆☆☆

“MONEY GRABBING !!!”

Written on: 19/10/2014 by 106Castro (1 review written)

JOINED THE GYM WHEN I COULD AFFORD IT, I WAS TOLD I WAS ABLE TO CANCEL MY CONTRACT NO QUESTIONS ASKED IF MY CIRCUMSTANCES CHANGED, I LOVED BEING AT THE GYM BUT I GOT FORCED OUT OF MY HOME SO HAD TO GO INTO PRIVATE RENTED ACCOMMODATION, SHORTLY AFTER I HAD A TERRIBLE ACCIDENT SO I COULDN'T ATTEND THE GYM ANY LONGER, I SPOKE TO THE HEAD OFFICE, THEY REFUSED ME CANCELLATION OF THE MEMBERSHIP, AND REQUESTED A DOCTORS NOTE FROM ME, I GOT A DOCTORS NOTE BUT THAT WAS SUFFICIENT ENOUGH I NOW NEED… Read Full Review

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Pt04Cab's Comment

Written on: 27/10/2014

I had a similar experience....I was a member at grove park for over 4yrs but when it started going down hill (dirty grubby and non functioning equipment) I cancelled my membership. They are now saying that they didn't receive my notice of cancellation and want me to pay for another month.
They are not professional and have no concept of customer care...... Join this club at your peril.

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★☆☆☆☆

“Worst Customer Services”

Written on: 17/10/2014 by 322Gleason (1 review written)

I have been a member of Bannatyne Grove park for a while, I have never had any reason to contact the reception or membership team until recently when I had an issue with my membership. I tried to resolve this issue, after countless effort and their lack of values for customer, I have been asked to pay a month membership which was a mistake from their incompetency. I will never recommend this health club to anyone, because they don't care about their members. I have ever since joined David… Read Full Review

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★☆☆☆☆

“a health hazard”

Written on: 15/10/2014 by PeytonTimmons94 (1 review written)

utterly filthy. the water in the pool is contaminated and you cannot see anything under the water even with googles, the steam room floor is disgusting. the side of the pool is very slippery. the changing room cupboards have never been cleaned inside. the showers are old and the panels that separate them are stained. very unpleasant experience. asked someone in the gym who goes there regularly and he told me that this is the general hygiene standard of the gym and not a one off… Read Full Review

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★☆☆☆☆

“Lowestoft Club What a Waste !”

Written on: 05/10/2014 by Sidney186 (1 review written)

Having trained at numerous gyms in London and Norwich for years I recently moved to Lowestoft and saw Bannatynes advertising the best club in Town so thought I would join,for £48 a month I expected something special,it is Lowestoft after all NOT LONDON. I didnt expect gym instructors who have no interaction with gym members working out as of course with all gyms you see some inexperienced people doing the silliest things and as a fitness instructor myself,many years ago,I assumed this was a… Read Full Review

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★★☆☆☆

“Hygene”

Written on: 05/10/2014 by Tiah107 (1 review written)

I see that Mansfield is mention more than once, well my daughter as stop going WHY! she went into the steam room and someone had use it for a toilet, all she got when I she reported it the duty manager came with a bucket and mop and they did nothing to find the person… Read Full Review

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★☆☆☆☆

“Bannatyne Exploits”

Written on: 01/10/2014 by Mtroisky (1 review written)

I, like most people, do more of free weights than anything else at a gym. You would find that Bannatyne gyms aren't as well equipped as others. My experiences with the gym attendants haven't been unpleasant but my problem is how Bannatyne exploits your commitment. If you pay upfront for example and your job or for any reason you move to a location that doesn't have a Bannatyne(their presence is very limited), they don't help you at all. You could only suspend your membership, and they charge… Read Full Review

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★☆☆☆☆

“Bannatyne Healts Club Russel Square catastrophics states”

Written on: 29/09/2014 by mac969 (1 review written)

This place would be a nice and small place, but. The place is a bit rundown. 3 out of 5. All excercise machines are used and brougth from another Bannatyne Club. The staff were awful (except Sydney). These people are always think the customers are stupid. They set the pool clock to hurry 5 minutes to close 5 minutes sooner. And they are always lying about that. When you want to suspend or delete your membership (because from this year thez totally changed the old membership system, that was… Read Full Review

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