Bannatyne Health Clubs Reviews - www.bannatyne.co.uk

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Latest Reviews

★☆☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“Do not join the York Bannatyne Health Club - Bad...”

Written on: 12/11/2014 by rowntree4202 (1 review written)

We recently cancelled memebership by post. Notice provided by letter April 2014, giving the York Club 3 months notice. I found out a payment has been taken in August. Bannatyne apparently have not recieved our letter and require a 'word.doc fomat' electronic letter to prove when the letter was created? how bizarre. I stated not everyone has a PC and saves it to a PC and not everyone uses word.doc format! how bizarre. So therefore a typed up letter with signatures is no longer valid guys. Well… Read Full Review

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★☆☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“MONEY GRABBING !!!”

Written on: 19/10/2014 by 106Castro (1 review written)

JOINED THE GYM WHEN I COULD AFFORD IT, I WAS TOLD I WAS ABLE TO CANCEL MY CONTRACT NO QUESTIONS ASKED IF MY CIRCUMSTANCES CHANGED, I LOVED BEING AT THE GYM BUT I GOT FORCED OUT OF MY HOME SO HAD TO GO INTO PRIVATE RENTED ACCOMMODATION, SHORTLY AFTER I HAD A TERRIBLE ACCIDENT SO I COULDN'T ATTEND THE GYM ANY LONGER, I SPOKE TO THE HEAD OFFICE, THEY REFUSED ME CANCELLATION OF THE MEMBERSHIP, AND REQUESTED A DOCTORS NOTE FROM ME, I GOT A DOCTORS NOTE BUT THAT WAS SUFFICIENT ENOUGH I NOW NEED… Read Full Review

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Pt04Cab's Comment

Written on: 27/10/2014

I had a similar experience....I was a member at grove park for over 4yrs but when it started going down hill (dirty grubby and non functioning equipment) I cancelled my membership. They are now saying that they didn't receive my notice of cancellation and want me to pay for another month.
They are not professional and have no concept of customer care...... Join this club at your peril.

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★☆☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“Worst Customer Services”

Written on: 17/10/2014 by 322Gleason (1 review written)

I have been a member of Bannatyne Grove park for a while, I have never had any reason to contact the reception or membership team until recently when I had an issue with my membership. I tried to resolve this issue, after countless effort and their lack of values for customer, I have been asked to pay a month membership which was a mistake from their incompetency. I will never recommend this health club to anyone, because they don't care about their members. I have ever since joined David… Read Full Review

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★☆☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“a health hazard”

Written on: 15/10/2014 by PeytonTimmons94 (1 review written)

utterly filthy. the water in the pool is contaminated and you cannot see anything under the water even with googles, the steam room floor is disgusting. the side of the pool is very slippery. the changing room cupboards have never been cleaned inside. the showers are old and the panels that separate them are stained. very unpleasant experience. asked someone in the gym who goes there regularly and he told me that this is the general hygiene standard of the gym and not a one off… Read Full Review

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★☆☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“Lowestoft Club What a Waste !”

Written on: 05/10/2014 by Sidney186 (1 review written)

Having trained at numerous gyms in London and Norwich for years I recently moved to Lowestoft and saw Bannatynes advertising the best club in Town so thought I would join,for £48 a month I expected something special,it is Lowestoft after all NOT LONDON. I didnt expect gym instructors who have no interaction with gym members working out as of course with all gyms you see some inexperienced people doing the silliest things and as a fitness instructor myself,many years ago,I assumed this was a… Read Full Review

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★★☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“Hygene”

Written on: 05/10/2014 by Tiah107 (1 review written)

I see that Mansfield is mention more than once, well my daughter as stop going WHY! she went into the steam room and someone had use it for a toilet, all she got when I she reported it the duty manager came with a bucket and mop and they did nothing to find the person… Read Full Review

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★☆☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“Bannatyne Exploits”

Written on: 01/10/2014 by Mtroisky (1 review written)

I, like most people, do more of free weights than anything else at a gym. You would find that Bannatyne gyms aren't as well equipped as others. My experiences with the gym attendants haven't been unpleasant but my problem is how Bannatyne exploits your commitment. If you pay upfront for example and your job or for any reason you move to a location that doesn't have a Bannatyne(their presence is very limited), they don't help you at all. You could only suspend your membership, and they charge… Read Full Review

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★☆☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“Bannatyne Healts Club Russel Square catastrophics states”

Written on: 29/09/2014 by mac969 (1 review written)

This place would be a nice and small place, but. The place is a bit rundown. 3 out of 5. All excercise machines are used and brougth from another Bannatyne Club. The staff were awful (except Sydney). These people are always think the customers are stupid. They set the pool clock to hurry 5 minutes to close 5 minutes sooner. And they are always lying about that. When you want to suspend or delete your membership (because from this year thez totally changed the old membership system, that was… Read Full Review

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★☆☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“They simple don't care”

Written on: 20/09/2014 by Eliana133 (1 review written)

The staff there don't have a minimum sense of customer service. The gym is quite expensive for what offers, the should consider some discounts to get more clients or improving the gym. … Read Full Review

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★☆☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“No business sense”

Written on: 19/09/2014

I was a member for 4 years and tried to re-join after working away for a couple of years. I was prepared to pay them ~£600 for a year but balked at the £20 'administration' fee on principle: don't want to pay a firm to take my money. They wouldn't waive it so I went elsewhere. Strange that a firm run by a business 'guru' would have such silly policies. Wonder if Duncan realizes how stupidly his firm is being managed… Read Full Review

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★★★★★
Bannatyne Health Clubs www.bannatyne.co.uk

“Perth is great”

Written on: 17/09/2014 by qbJarvis343 (1 review written)

I've been a member at Perth for years and it's a great place with friendly, helpful staff, good range of classes, quality equipment and a lovely pool, jacuzzis and saunas. Can't fault it really and it's definitely good value for money. Would recommend to everyone… Read Full Review

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★★★☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“This is not the Mansfield I went too”

Written on: 14/08/2014 by Annabellaq331 (1 review written)

The last review was given by a member of staff it must have been it was that long. I have never been given a months membership, now they are saying you cannot have five days it will be seven days with extra to pay.the managers as his favourites in the staff but never greets you in the club or cafe bar and he is never there most be partime?… Read Full Review

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★★★★☆
Bannatyne Health Clubs www.bannatyne.co.uk

“Mansfield Bannatynes”

Written on: 02/08/2014 by gxShields348 (1 review written)

I have been a member for a while and came across the reviews here and so I decided to write review to put the record straight. I don't have loads of money and so a membership is something of a luxury to me. I have been a member of several other gyms in the past in other parts of the country and this compares well on value for money. The other people that use the gym are courteous and respectful, the staff have been great - especially my induction. There was one time I found it difficult… Read Full Review

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★★☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“The company is very money minded,not considering the...”

Written on: 25/07/2014 by Justa (1 review written)

The leisure center facilities looked great, but the company is clearly money minded. During the tour I asked several times "How much is it per month?", thus I was always replied "We'll come to this". I know this is the sales strategy, (show the goods first then name the price), but common sense should be also included. Within the first five minutes I made it clear - I like the leisure center but I'm here for one month only (with work). And asked again - how much is it? "We'll come to this" I… Read Full Review

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★☆☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“Bannantyne IM OUT!!!”

Written on: 17/07/2014 by Forsyth486 (1 review written)

Been a member of the dumfries one in Scotland for two years.... It's just toooo busy and you need to swim in circles.... Instead of always looking for new members try think about satisfyingntenones you have.... For that reason, DUNCAN I'm out... You should try giving yourself some advice otherwise you will be back to the ice cream vans… Read Full Review

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★★★★★
Bannatyne Health Clubs www.bannatyne.co.uk

“Mansfield Bannatynes - the whole package!”

Written on: 08/07/2014 by laytoni (1 review written)

I joined Bannatynes a week ago and have been every day since! The reception staff welcome you in with a smile and a greeting; they are friendly, approachable and very helpful! Before joining I was taken on a full tour of the facilities and I was given a number of different membership options, including a no contract membership for just £5 more per month which was more suitable for me as I didn't want to commit to a 12 month contract The trainer who did my induction was great. Although I… Read Full Review

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★☆☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“Terrible customer service!”

Written on: 06/07/2014 by Kaley194 (1 review written)

When finished my 12 month contract I was told in the Aberdeen Health Club reception that I should do anything and the membership was going to end automatically. For my surprise my account was still debiting and just saw that 3 months later. When called to have my money refunded they said that I should give a notice within 1 month in advance to cancel my subscription and they are not going to refund me, and further, they are going to charge 1 more month because I just cancelled now! Thats… Read Full Review

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Contractcomplaints's Comment

Written on: 18/08/2014

When you signed up for the contract i am sure you signed saying you agreed to the terms and conditions of the club? How can you then blame the company for not following the cancellation terms of your contract, which you agreed with when initially joining?? therefore the only person to blame for having to pay the extra cost is yourself.

For the record, i do not work for bannatynes, nor have i, just fed up of people complaining about contracts, when they have had every chance to read and ask questions about them before they sign them.

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★★☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“rylandcleveland”

Written on: 05/07/2014 by ManuelTownsend309 (1 review written)

We used the Mansfield club, you have to pay for your robe £3.00 which have holes and no belts also they are to small or to big, there is no one to take you around because there is only one person on the desk so they leave you to find your way around plus there are to many people going on the same day 30 / 40 of them… Read Full Review

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★★☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“rylandcleveland”

Written on: 04/07/2014 by ManuelTownsend309 (1 review written)

We used the Mansfield club, you have to pay for your robe £3.00 which have holes and no belts also they are to small or to big, there is no one to take you around because there is only one person on the desk so they leave you to find your way around plus there are to many people going on the same day 30 / 40 of them… Read Full Review

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★☆☆☆☆
Bannatyne Health Clubs www.bannatyne.co.uk

“Disgusting ”

Written on: 02/07/2014 by Zachery180 (1 review written)

I have used the Russell Square branch and I seriously wonder what any of the Bannatynes staff actually do to earn their money. The receptionists - Reception is an automated turn style where you use a PIN number to enter. There's usually some ghetto assed staff member sat behind the desk looking miserable and unapproachable. If you dare to ask them a question you just get 'computer says no' attitude. The cleaners - They're either incredibly lazy or they need some intense training pronto! The… Read Full Review

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