BG Insurance Reviews - www.barrygraingerinsurance.co.uk

★★★★☆
3.5 / 5
463
70.6% of users recommend this
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Latest Reviews

★★★★★

“Excellent service quick and organised”

Written on: 02/09/2015 by Greeners18 (1 review written)

Purchased pretty much last minute and we're great didn't mess around and covered me instantly. The person I spoke too must of been training but did a great job and sorted my queries out no problem. Sending documents over was quick and simple. Cheap car insurance which includes everything including breakdown cover. The company are easy to get hold of and they respond to emails promptly. Not a well known company but a very quality company. Customer services are helpful and kind. I recommend this… Read Full Review

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★★★★☆

“I found the customer service advisor very efficient...”

Written on: 02/09/2015 by 279Walsh (1 review written)

I found the customer service advisor very efficient and polite which made the whole experience pleasant . The time I Had to wait for my documents to arrive was good there were no delays or mistakes when I reviewed them. Overall I find the cover that I've purchased for my vehicle sufficient and offers everything that I require. I would recommend to a friend in the future… Read Full Review

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★★★★☆

“Telephone follow up”

Written on: 30/08/2015 by Church344 (1 review written)

The confirmation telephone call was mind numbing. Good social skills of the person taking the call and I was warned it was a lengthy process and the lady was very professional and apologetic but way too lengthy and very repetitive. No offer to call me back at the beginning and used all of my credit. Hated that bit sooooo much so would not go with this company again and would not want family and friends to have this experience either. Paper process and signing would be preferable. The rest of… Read Full Review

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★★★★★

“Very good insurer ”

Written on: 29/08/2015 by Cooperw23 (1 review written)

Very helpful and easy to set up, very polite over the phone. Would recommend to anyone… Read Full Review

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★★★★☆

“Painless. Plain and simple. ”

Written on: 29/08/2015 by 62Gregory (1 review written)

Very informative, spelled it out nice and easy and took the hassle out of something none of us like doing. Felt more personal than one of the big boys. Have no doubt that if I had an issue, they'd be able to handle it and make me feel like a customer, not a number… Read Full Review

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★★★★☆

“Good product and service”

Written on: 28/08/2015 by shewitson (1 review written)

A very competitive price and product for my car insurance be sure tho to tell them exact dates of any convictions tho as a mistake was made with mine and a further charge was payable to correct this which I wasn't happy about apart from that tho i have had no problem and the staff have been more than helpful I changed my car in the middle of my insurance policy and they helped me to change the policy over seamlessly… Read Full Review

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★★★☆☆

“Good price, not such good staff”

Written on: 28/08/2015 by JacquelynHudson278 (1 review written)

I purchased my insurance based on the price. Unfortunately when a girl phoned to confirm some details a few days later I found her to be rude and patronising. I haven't had to make a claim and hopefully won't need to so obviously can't comment on how they handle such situations… Read Full Review

By Bginsurancereviews

Written on: 28/08/2015

We are sorry to hear you are disappointed with your experience so far and would like to resolve this for you as soon as possible. We are always looking at ways to improve our services and will investigate your specific experience to see what can be learned from this and we will respond back to you. In order for us to do this, please supply your customer reference number.
Kind Regards,
BG Insurance

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★☆☆☆☆

“No communication! ”

Written on: 27/08/2015 by cph123 (1 review written)

It was the cheapest on the comparison websites for a reason. It's very complex. I never received an email saying that it had gone through and with all my documents until I rang their premium rate phone line. Loads of next steps to do. I've submitted them but had no confirmation if they were dine correctly or incorrectly. When you ring them up not their premium rate phone line they just say to follow the instructions on the email and they will reply. Still awaiting thus reply. Have no idea if… Read Full Review

By Bginsurancereviews

Written on: 28/08/2015

We are sorry to hear you are disappointed with your experience so far and we would like to resolve this for you as soon as possible. We are always looking at ways to improve our services and will investigate your specific experience to see what can be learned from this and we respond back to you. We appreciate that our processes are very thorough, however, because of the amount of information we agree to check upfront on behalf of our insurers, this allows them to provide more competitive rates as the risk of misrepresentations is reduced and these savings can be passed on to customers. As more information becomes available through online databases, such as the DVLA Share My Licence system, this process will become easier and more efficient., especially as renewal. If you have any further queries, please do not hesitate to contact us directly and we will be happy to help.
Kind Regards,
BG Insurance

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Cph123's reply to Bginsurancereviews's Comment

Written on: 28/08/2015

I have just received an email on the back of this review stating that all the next steps have still not been done. I sent all these weeks ago to the customer care email address as requested. So basically the hours I spent obtaining, scanning and taking pictures of the documents and uploading etc. was for nothing. I'll have to email them over again and hope that something actually happens with it. I'm sure if I had claimed it wouldn't be paid out because of this and your companies negligence? Good job I submitted this review as I would of been none the wiser... Still waiting for this £10 high street voucher aswel which unsurprisingly I haven't heard anything about.

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Cph123's Response to cph123's Review

Written on: 27/08/2015

TXT696 weren't sure where to put it.

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★★★★★

“Easy to Work With!!”

Written on: 26/08/2015 by Loo01 (1 review written)

Such an easy experience. No hidden ploys to get you to purchase extra goods. Really pleased in the communication also!! TXT657… Read Full Review

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★★★★★

“Fair & Reasonable Insurance Company”

Written on: 26/08/2015 by MohanRaje (1 review written)

- Very polite staff. - Very helpful. - Keen to help to find a solution… Read Full Review

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★★★★★

“Swift and easy”

Written on: 26/08/2015 by Jamieh2323 (1 review written)

Swift and easy - would encourage friends to use them… Read Full Review

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★★★★★

“Good service”

Written on: 24/08/2015 by QuintonSmith412 (1 review written)

Good service and good customer care thank you. Would deffinatly recommend to a friend. TXT213… Read Full Review

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★★★★☆

“good value for price”

Written on: 24/08/2015 by Santiago121 (1 review written)

I got it mainly for the good reviews online and for the option to drive other cars. Happy so far. The only issue is that when I purchased the policy online, it took them 11 days to send me the documents. Reference: TXT552… Read Full Review

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★★★★★

“Very cheap quote!”

Written on: 24/08/2015 by DaltonNeville477 (1 review written)

I received a few quotes and this insurance co any was by far the cheapest. When I called the guy on the phone was very helpful however it did take around 30 minutes on the phone to get the insurance set up. But I was happy with the end result… Read Full Review

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★★★★★

“very reasonable”

Written on: 20/08/2015 by kls75 (1 review written)

The quote was very reasonable and I also had to alter the start date of my car insurance which they did with no administration fee ! Very helpful people in the call center too. I would recommend them to everyone I know. TXT583… Read Full Review

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★★★★☆

“To the point, know what they are talking about ”

Written on: 19/08/2015 by Loisd1987 (1 review written)

Friendly staff who knew what they were talking about, especially when it came to licence counter part no longer been used Good value for money, was a nice surprise knowing I was covered on some other cars on a 3rd party basis, was going to use a different company at first but they were making things arkward, really happy I didn't go with them now. Simply and to the point. Have been emailed my policy in a format sugarless for my iPad so I can always have my details close to hand… Read Full Review

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★★★★★

“great value and friendly customer services ”

Written on: 19/08/2015 by Elsayed (1 review written)

Great insurance for less also friendly customer services am looking to insure my taxi with them too… Read Full Review

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★★★★☆

“Indepth”

Written on: 19/08/2015 by RylandMoser (1 review written)

In depth checks. Good lady on phone who was helpful. TXT571… Read Full Review

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★★★★☆

“Good Value for Money ”

Written on: 18/08/2015 by Jess_20 (1 review written)

Very competitive quote. Easy to contact when wanting to clarify details of the policy. Helpful staff. Easy to access and return documentation required. Would recommend to others… Read Full Review

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★★★★★

“The response and communication was excellent, The...”

Written on: 18/08/2015 by laminmaks (1 review written)

The response and communication was excellent, The agent was not talking too fast and I was able to understand him better, because sometime you struggle. Even though the price march was not possible but the consideration of reducing the initial to a cheaper one, was highly appreciated. … Read Full Review

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