Barry Grainger Insurance Reviews - www.barrygraingerinsurance.co.uk

★★★☆☆
3.1 / 5
292
58% of users recommend this
  • Customer Service

  • Value For Money

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Barry Grainger Insurance www.barrygraingerinsurance.co.uk

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Latest Reviews

★★★★★

“Received several reminders for renewal. Fast efficient...”

Written on: 02/05/2015 by JayArcher242 (1 review written)

Received several reminders for renewal. Fast efficient service, staff made special effort to get the best deal & delivered… Read Full Review

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★★★★★

“Excellent ”

Written on: 01/05/2015 by Ch99 (1 review written)

Excellent customer service. Very understanding… Read Full Review

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★★★★☆

“Very good ”

Written on: 01/05/2015 by 1983Boone (1 review written)

I found this insurer very competitive on price being the lowest I could find after my previous insurer doubling my premium after a non fault accident. Having to send copies of driving licences and utility bills etc is a bit of a pain but once it's done it's done. Overall I would recommend this insurer CH100… Read Full Review

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★★★★☆

“BG Insurance more competitive this year”

Written on: 29/04/2015 by Gilliann247 (1 review written)

Been with BG Insurance for a few years. They used to have non negotiable renewal offer. They used to be 'take it or leave it' company. Only this year they seem to start being more competitive and listening. The customer service is better this year with queuing message over the phone. Takes 5 minutes at peak time which is good. They kept promise to ring back on time. Happy with them. May consider to move my other car insurance policy to BG. One complaint on renewal,- I am fed up with them asking… Read Full Review

By Bginsurancecomplaints

Written on: 29/04/2015

Thank you for taking the time to leave a review. We are glad to hear our services are continuing to improve.

In response to taking additional copies of your driving licence at renewal, this is primarily to ensure we continue to have the most up to date licence details to maintain your policy cover in the event of a claim.

Moving forward we are hoping to use MYLicence which links in with the DVLA. This service will eliminate the need to keep updating your details, making your renewal process even easier in future.

Please feel free to contact the Business Development Team if you have any further queries.
Kind Regards,
Tiffiny

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Si.jahanam's Comment

Written on: 29/04/2015

Sorry I forgot to include the reference number (891650 ) as proof of purchase.

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★★★★☆

“An Insurance company that gives you what you want”

Written on: 26/04/2015 by Bogweed (1 review written)

This is my second year with this company, and all has been sound, I had a break down last year, and rang them (as i did not have my break down cover in the van with me.) They showed compassion for my problem and then dealt with everything else, they phoned me back with a time of arrival which was only 20 minutes and even rang me back afterwards to make sure the truck had arrived. Nice talking to someone in Uk rather than a call centre in Asia… Read Full Review

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★★★★★

“Excellent service and very polite ”

Written on: 24/04/2015 by Mattgould (1 review written)

Having used BG insurance last year I was hopeful that they would send me a rally good renewal price. However when it arrived it was higher than I could get on any comparison site and even higher than insuring with them as a NEW customer. After telephoning them and asking if they could improve on the quote they had sent me I was over joyed that they smashed anything I had previously been quoted and I got it really cheap. Excellent customer service and very friendly too (1227523)… Read Full Review

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★★★★☆

“Great service BG insurance!!!”

Written on: 24/04/2015 by Alexag112 (1 review written)

The Service offered by BG insurance is great. BG insurance ensures everything is correct and all your questions are answered. I certainly recommend this insurance company to others. 1226119… Read Full Review

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★★★★★

“Complete peace of mind”

Written on: 23/04/2015 by Jackson450 (1 review written)

I am very pleased with the service I received from BG insurance. I received the best quote and was wondering if it's worth taking the risk of paying less and compromising the level of service. However, in my experience I paid the lowest price and received the best service. BG Insurance have stayed in touch all the way to get me started and to put my mind at ease. Reference: CH96… Read Full Review

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★★★★★

“Bg unsurance”

Written on: 23/04/2015 by 12Malone (1 review written)

Cheapest by far, saved £500 compared to renewal quote from tesco. Very clear and simple process will definetly use their service again CH97… Read Full Review

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★★★★★

“Van renewal 889145”

Written on: 23/04/2015 by EvaCowan452 (1 review written)

Recently renewed my insurance cover with B G they happily matched the quotes I received online with the minimal of fuss, happy driver. My friends already no how good they are I have been using them for several years now, no problem in recommending them. Thanks again will continue to use your service… Read Full Review

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★★★★★

“Fantastic, Quick and Easy Insurance.”

Written on: 21/04/2015 by karenfinn (1 review written)

I was really impressed with how fast my renewal went through. More to the point as I was a customer last year I didn't have to go through the procedure of providing proof of documents again eg. licence, no claims etc. I would definitely renew again when the time comes due to the simplicity of it all. Staff was also very helpful. My reference no: 1231045… Read Full Review

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★★★★★

“insurance review”

Written on: 21/04/2015 by bourkeet (1 review written)

Good and efficient service. Staff were very helpful and made me feel special the whole process was effortless. The new insurance policy was set up very quickly and the associated documentation arrived on time. My quotation compared to my previous insurance company was much lower for exactly the same amount of cover. From what I have seen so far I would recommend this company for insurance quotations … Read Full Review

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★★★★★

“recommended”

Written on: 20/04/2015 by daniels0n (1 review written)

Great price (a third the cost of my renewal, with a lower excess); good cover including everything I require; and excellent customer service- I needed the cover note immediately and the person I spoke to emailed it to me straight away. There were quite in-depth questions during the purchase, e.g. "why only x years no claims bonus?", and the operative searched Google Earth to confirm my off-road parking existed, but I took that as a a sign of professionalism rather than being intrusive. Highly… Read Full Review

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★★★★★

“Great Customer Service ”

Written on: 17/04/2015 by scottwellsfargo (1 review written)

They gave excellent customer service and explained very well all the questions I had. I have just renewed with BG after having great cover last year. thanks for great service and will use again when I renew. I would recommend BG to friends and family… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 16/04/2015 by azy111 (1 review written)

BG insurance is a very good insurance company, they have been very helpful from start to finish, customer service was excellent from the person I dealt with who provided beyond the normal customer service in an excellent polite manner. Online service was excellent as well as communication. … Read Full Review

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★☆☆☆☆

“Just the worst company ever. dont insure through them”

Written on: 16/04/2015 by Douglasqb249 (1 review written)

9 months into the policy receive a letter sayingthe policy will be cancelled in 7 days due to not receiving documents i sent 9 months before. Rang someone and got an email to resend the docs, did this and I heard nothing for 2 days until i get a voicemail saying my policy will be cancelled in 3 days. Rang again and was told someone will call me back. never did. AVOID LIKE THE PLAGUE… Read Full Review

By Bginsurancecomplaints

Written on: 16/04/2015

We are very sorry to hear your cause to complain and would like to investigate this matter for you urgently. Please contact the Business Development Team as soon as possible with your full name, address including postcode and policy number if known.
Kind Regards,
Tiffiny
Business Development Assisatant

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★★★★★

“car”

Written on: 16/04/2015 by mcardle666 (1 review written)

excellent friendly service. would definitely recommend. would of preferred my docs sending out through post instead of emailing as I spent a lot if time at local library then printing and photocopying. buta overall more than happy with everthing. thank you. my ref nunber is ch92… Read Full Review

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★★★★☆

“happy”

Written on: 15/04/2015 by 185Faulkner (1 review written)

i was happy with the service i received. The gentleman on the phone knew his stuff and helped me where necessary when things wasn't clear, and got me the best deal out of many quotes i received… Read Full Review

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★★★★★

“Mercedes ML320”

Written on: 14/04/2015 by SHLambo (1 review written)

I found the process of renewal very straightforward, matching the lowest comparable quotation found elsewhere. The staff were friendly, polite and very efficient. No problems here. … Read Full Review

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★☆☆☆☆

“Use at your own risk”

Written on: 13/04/2015 by JustMrMak (4 reviews written)

--Cheapest on the list!!-- Picked the cheapest of the comparison sites, car insurance is car insurance right? Just a tick in the box? - WRONG!! --Oh accident - time to use your services-- Had a non fault accident with these guys within a couple of weeks of using them they: --You're setup with a credit agreement!!??-- For a temporary car they set me up with a FINANCIAL ARRANGEMENT where you hire cars at a ridiculous rate, they then cross charge the third party - but whilst the third party have… Read Full Review

By Bginsurancecomplaints

Written on: 14/04/2015

We are sorry to hear you are not satisfied with the service you have received. Please contact the Business Development Team directly with your full name, address including postcode, and policy number so that we may look into the issue and investigate. Kind Regards, Tiffiny

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Justmrmak's reply to Bginsurancecomplaints's Comment

Written on: 14/04/2015

I'm sorry I emailed too many times - and it's a shame that you've only looked into this once I've posted a review.

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By Bginsurancecomplaints

Written on: 14/04/2015

Thank you for taking the time to respond. If you decide in future you would like us to investigate, then please do not hesitate to contact me.
Kind Regards,
Tiffiny

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