Barry Grainger Insurance Reviews - www.barrygraingerinsurance.co.uk

★★★☆☆
3.2 / 5
321
59.5% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Barry Grainger Insurance www.barrygraingerinsurance.co.uk

Barry Grainger Insurance www.barrygraingerinsurance.co.uk

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Latest Reviews

★★★★☆

“everything was fine”

Written on: 02/06/2015 by KenyaRoach (1 review written)

The initial start off was slow in 2014 due to bg awaiting docs. It should be made clear when first buying insurance what id etc is required to save time and the worry of cancellation after purchase. Renewal has been smooth, straightforward. Bg were able to match the cheapest price I was quoted, which was over £70 cheaper than their renewal quote. Thanks… Read Full Review

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★☆☆☆☆

“Never ever again!”

Written on: 27/05/2015 by Edwina30 (1 review written)

11 months on after several phone calls im still waiting for my no claims proof! This company is great with their quotes then once they have your money they want copies of virtually every piece of documentation regarding your life that you have ever owned - im surprised they don't ask for a DNA sample too! After threats of them cancelling my policy for not sending in every item on their vast list I finally got the threats to stop. Renewal with them was never going to happen ( they start… Read Full Review

By Bginsurancereviews

Written on: 28/05/2015

We are sorry to hear your cause to complain. We would like to investigate this matter for you to resolve any outstanding issues as quickly as possible. In order for us to do this please contact the Business Development Team with your full name, address including postcode and policy number if known. Once we have this information we will contact you to discuss a solution.
Kind Regards,
Tiffiny Curé
Business Development Assistant

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★★★★★

“Insure with good service”

Written on: 23/05/2015 by mCaulfield60 (1 review written)

I renewed my insurance today, over the phone. It was quick and easy and the man on the other end was very helpful. I have been with BG for a few years now and They have always got me a good deal. When I was unfortunate enough to have been involved in an accident they were brilliant and took all the worry out of the situation for me.There was always some one on the end of a phone to talk to. A greatInn service provider… Read Full Review

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★★★★★

“Driving School Insurance 64189 ”

Written on: 22/05/2015 by Kayleighu222 (1 review written)

For the last 10 years we have insured with Barry Granger and have found them to be polite and helpful regarding insurance for our driving school. The best possible prices have been sought accross the market for the insurance we require… Read Full Review

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★★★★★

“Car insurance”

Written on: 22/05/2015 by SaniyahWeber (1 review written)

Been using BG Insurance for many years, both for driving school insurance and other car insurance. Have always found them to be competitive, personable and professional. Would definitely recommend to anyone… Read Full Review

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★★★★★

“Car Insurance Renewal”

Written on: 20/05/2015 by vikki_carson (1 review written)

I was originally calling to cancel my cover as I had found cover much cheaper elsewhere on the price comparison websites. I was asked if they would be able to look at price matching which I didnt think they would be able to do. I was very surprised to receive a call back from them telling me that they were able to do this. I was delighted and called back to pay the day before my renewal. The customer service that I recived was fantastic and the agent was very friendly and polite and courteous… Read Full Review

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★★★★★

“Good pple”

Written on: 19/05/2015 by Davis4 (1 review written)

Been with bg 4 yrs good so far good company wll recomend to friends and family… Read Full Review

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★☆☆☆☆

“Unprofessional Company and Staff”

Written on: 19/05/2015 by Rangerman47 (1 review written)

If you are going to,take out insurance with BG inurance Be very careful with your, policy,double check the details, just found out that my late, sisters car which was insured by this company,had the wrong engine size, so i was overcharged,asking why this happened, the reason given,"IS", even if you give them the reg number,their system, does not tell them the engine size,of the car,"really" so go to any comparison website, put in your reg,and it tells you, make and model,but oh no,not BG… Read Full Review

By Bginsurancereviews

Written on: 20/05/2015

Following an internal investigation on your behalf, I can confirm that unfortunately not all companies have access to the databases you mention, and we rely on the information you provide to us. Insurance companies operate on the basis of trusting that the information you provide accurately reflects the risk proposed. I am sorry you felt it necessary to complain and we have tried to contact you today on several occasions to resolve the matter. I would be grateful if you would contact us directly to discuss a solution and we look forward to hearing from you.
Kind Regards,
Tiffiny Cure,
Business Development Assistant

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★★★★★

“Fast n easy”

Written on: 19/05/2015 by 338Matthews (1 review written)

If you are busy to search for deals online, BG will do all the hard work for you, year on year. So no worries that you gonna miss out on a deal next year. Very convenient service… Read Full Review

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★★☆☆☆

“Prepare to spend lots of time talking to this insurer”

Written on: 19/05/2015

I accepted BG insurers quote in February, as the level of cover offered was good and most importantly the premium was a good price. Ideal! Unfortunately that is where the good points come to a stop. When one's cover starts with Barry Grainger, one is required to hand over copies of the entire contents of your briefcase. Starting with copies of both sides of your license, counterpart paper copy, proof of no claims, (understandable) proposal forms (pages and pages that were agreed before even… Read Full Review

By Bginsurancereviews

Written on: 19/05/2015

Thank you for taking the time to leave a review. Your feedback is greatly appreciated as we are committed to continually developing and improving our services.
In response to taking copies of all your various documentation, this is primarily to ensure we have the most up to date details to maintain your policy cover in the event of a claim. Unlike most insurers we request this information up front in order to ensure we are providing you with the correct cover, so that if you need to make a claim there aren't any nasty surprises that you're not covered for. This also helps us to give you the most competitive premium based on the facts provided in the documentation you supply.
Moving forward we are hoping to use MYLicence which links in with the DVLA. This service will eliminate the need to keep updating your details, making your renewal process even easier in future. Please feel free to contact the Business Development Team if you have any further queries. Kind Regards, Tiffiny

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Sb6-Review's Comment

Written on: 19/05/2015

So far I've had to deal with some of the worst advisors, be it by telephone or email, they all seem completely incompetent, unless they are asking for money, and they do that very well. I have no interest and any more time to throw at such a stupid way of getting my information. My question on the review asks, why does he need 20 copies of my address, which is exactly the same on all the paperwork? The answer is no! They are all the same! I will not be staying with this insurer.

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By Bginsurancereviews

Written on: 20/05/2015

Further to your recent comments, I understand that you have since spoken with my colleague Sam who has been able to resolve these issues for you.
Should you require any further assistance please feel free to contact us directly and we will be happy to help.
Kind Regards,
Tiffiny Cure, Business Development Assistant

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★★★★★

“Great service.....again!”

Written on: 19/05/2015 by AugustParks172 (1 review written)

Once again Barry Grainger have supplied a great service and matched the cheapest comparable renewal price found. Great work guys, keep it up and I look forward to contacting you regarding cover on further business vehicles. Thanks again… Read Full Review

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★★★★★

“Great Service again.”

Written on: 18/05/2015 by Casey380 (1 review written)

Renewed over the phone no hassle, no hard sell just so straight forward & no messing about with sending documents in as staying with same company. 701677… Read Full Review

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★★★★★

“Excellent value”

Written on: 18/05/2015 by Kendalla287 (1 review written)

Excellent value - cheapest price and good service throughout. … Read Full Review

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★☆☆☆☆

“Still not received insurance documents 2 weeks later”

Written on: 17/05/2015 by Jjeavo (1 review written)

I used a comparison website and then called BG insurance and clarified what I wanted. Paid. Payment has been taken but I have not received anything from them. They said check your insurance docs when they arrive. You have a cooling off period. Two weeks later still nothing. Let's see if I get a call back since I left them a message. I have to say I change insurers most years and I've never had this happen before… Read Full Review

By Bginsurancereviews

Written on: 18/05/2015

We are really sorry to hear that you haven't received your insurance documents. Please contact the office and ask for me directly, to enable me to send your documents out to you as soon as possible.
Kind Regards,
Holly Parkes
Business Development Assistant

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★☆☆☆☆

“Truly Appalling”

Written on: 15/05/2015 by 470Blackburn (1 review written)

Found BG insurance via go compare. Cheapest for insuring my VX220. Placed insurance with them. Then had to supply copies of driving licences, both parts, for all drivers. They then made a charge of £25 for changing a date that we had not supplied in the first case. Then after 6 weeks they telephoned to say that the engine modifications that we had listed on the Go Compare site had not been passed to them , there fault not ours, and they must cancel the policy in 7 days, but would refund the… Read Full Review

By Bginsurancereviews

Written on: 15/05/2015

We are sorry to hear of the disappointing service you have received and would like to investigate this matter for you. Please contact me directly with your full name, address including postcode and policy number if known. As soon as I receive this information I will be able to look into the matter and advise the status of your refund.
Kind Regards,
Tiffiny Cure
Business Development Assistant

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★★★★☆

“Had a great service from big insurers its my 2nd year.”

Written on: 14/05/2015 by Cadenw140 (1 review written)

A pleasant service from BG insurers would recommend them Great service Great price Great response Would definitely recommend them to friends and family… Read Full Review

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★★★★★

“car insurance”

Written on: 14/05/2015 by ianhazlehurst1965 (1 review written)

i would like to say what a easy experiance i had when renewing my insurance. the member of staff was both knowlidgeable and helpfull. well done 894131… Read Full Review

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★★★★★

“the best price”

Written on: 14/05/2015 by daz85 (1 review written)

I was over the moon with price and especially the customer service 5star service I would definitely recommend to anyone to go with BG insurance… Read Full Review

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★★★★☆

“Great provider”

Written on: 13/05/2015 by soul421 (1 review written)

I have been with BG for a few years now, when i first started with this company i was very unhappy with the customer service.- i had to chase my insurance certificate at least 6 times before i finally received it. Over the last few years, there service seems to have improved a lot. I just renewed my insurance today. The renewal quote they gave me was considerably high so i originally called to inform them that I wont go ahead with them, however, they do a price comparison, so they took the… Read Full Review

By Bginsurancereviews

Written on: 14/05/2015

Thank you for your review, we are glad to hear you have decided to stay with us again this year. We are committed to delivering a consistently high standard of customer service and are always looking at new ways improve and develop.

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★★★★★

“Competative classic car insurance”

Written on: 13/05/2015 by julesok (1 review written)

Have used BG insurance for several years to insure my 1991 MX-5. Whilst I have never needed to claim and therefore am unaware of any problems I may encounter if I did so, their call centre staff appear knowledgeable anf helpful… Read Full Review

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