Barry Grainger Insurance Reviews - www.barrygraingerinsurance.co.uk

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★☆☆☆☆
1.3 / 5
8% of users recommend this
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  • Customer Service

  • Value For Money

Media Gallery for Barry Grainger Insurance www.barrygraingerinsurance.co.uk

Barry Grainger Insurance www.barrygraingerinsurance.co.uk

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Latest Reviews

★☆☆☆☆

“Bad Experience ”

Written on: 28/08/2014

too many requests, Lots of hassle dealing with BG Insurance customer service - Long time to get through and not reasonable requests they treat customers like criminals. … Read Full Review

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★☆☆☆☆

“Terrible Company-avoid ”

Written on: 23/08/2014 by Jaylenel283 (1 review written)

Paid for full insurance policy for the year - whilst away on holiday they telephoned requesting proof of No claims bonus - as no response from me they then wrote to advising they would cancel the policy in 7 days. Sorted this out, now 2 month into policy again today a further letter advising will cancel in 7 days as not received copy of driving licence - why do they need it? Never had to produce before in 32 years of driving and insurance with major insurance companies. BG have no customer… Read Full Review

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★☆☆☆☆

“Utterly Useless ”

Written on: 21/08/2014 by deet777 (1 review written)

Incompetent, ask for lots of information after the policy has started. Charged me extra as my car was parked elsewhere overnight for part of the time. Horrible, horrible company. AVOID!!!!… Read Full Review

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★☆☆☆☆

“Awful, disgusting company”

Written on: 15/08/2014 by Ladybugg1 (1 review written)

Ive had constant emails, phone calls, letters and even text messages telling me my van insurance is due for renewal despite informing them twice over the phone and twice by email that I no longer own the van and requesting my no claims certificate that I am legally entitled to. This has made going elsewhere to get van insurance very difficult - as BG are fully aware!!! I flat refuse to be held to ransom by this shoddy company and am now seeking legal advice as to what I need to do next. This… Read Full Review

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★☆☆☆☆

“avoid this insurnce comapny”

Written on: 11/08/2014 by McManus494 (1 review written)

This is the worst company I have ever dealt with. they are an incompetent, useless, dishonest company who do not care about their clients, they only care about ripping you off and taking your money. please aboid at all costs, pay a little bit extra and go with a company with integrity and who know what they are doing. BG's tag line should be " the person dealing with your policy is busy/not in today can they call you back?" - which they never do. They also do not respond to any email you send… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!”

Written on: 25/07/2014 by Magdalenax134 (1 review written)

This company (if I can call tham that) are absolutely useless, I can not stress enough how bad they. Wish I had read these reviews before I took out a policy with them. I WILL BE REPORTING THEM TO EVERY FSA, INSURANCE OBUDSMAN AND SOCIAL MEDIA I CAN FIND, TO WARN PEOPLE… Read Full Review

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★☆☆☆☆

“Appalling service with hidden costs”

Written on: 23/07/2014

I went with BG Insurance for my car insurance in April as it seemed to be the best value for money; legal protection, breakdown cover, courtesy car all as standard for a really competitive price. Oh how silly was I... It took me two weeks of regular phone calls on my part (despite being told they would "ring me back within the hour" - 2 days later I was still chasing them) before I was actually able to get them to commit to my insurance quote, which should have set off alarm bells. But, as… Read Full Review

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★★☆☆☆

“Hassle in first month”

Written on: 12/07/2014 by Fighterpilot (1 review written)

Fighterpilot's Comment Written on: 12/07/2014 Sounds like a fake review. My experience was similar. I paid full for my insurance and received all my paper work. No instruction were given what to send. I had to send my proposal form in with my correct mileage and signed with correct info. License card and paper photocopy, Ncb info from previous insurance co . A current utility bill all of which i ask to be returned. I only relised this was required when i recieved my first cancallation notice… Read Full Review

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Rightdescend's Response to Fighterpilot's Review

Written on: 14/07/2014

Hassle in third month: I had paid for my insurance and sent all documents asked for. Three months later, asking me to pay another £70 or else they will cancel my insurance. But no reason was stated in the letter for extra charges. I had to contact to find out for myself as to why I should pay extra. I was told that I had given incorrect information i.e. the length of my driving experience.

I honestly believe this company pretends to give customer a cheap insurance at first instant quote and later adds on more ££££ which frustrates customer like myself. I would not recommend this BG Insurance to anyone

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★☆☆☆☆

“BUNCH OF CHEATS!!!”

Written on: 04/07/2014 by Reviewer_123 (1 review written)

Been a nightmare since day one. They take your money then say that they are canelling your policy because you havent called them to confirm your details- i just did when i bought the insurance! Then when you do call they dont have anyone available and say they will call you back - of course they never do and just say they are cencelling your policy agian. Then they want license details, utility bills, inside leg measurements?? Bunch of rude scums!!!… Read Full Review

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★★★★☆

“Had my Insurance for the last year through Barry...”

Written on: 30/06/2014 by Walshsz162 (1 review written)

Had my Insurance for the last year through Barry grainger. I also had to make a claim for the first time and the whole process was handled smoothly and easily. The approved repairers were also top quality. They do request a lot of information when taking the policy out and after reading previous reviews I called the company to confirm that they were all received and I have had no problems. I am also impressed since receiving my renewal notice as the price was quite competitive to start with… Read Full Review

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Fighterpilot's Comment

Written on: 12/07/2014

Sounds like a fake review. My experience was similar. I paid full for my insurance and received all my paper work. No instruction were given what to send. I had to send my proposal form in with my correct mileage and signed with correct info. License card and paper photocopy, Ncb info from previous insurance co . A current utility bill all of which i ask to be returned.
I only relised this was required when i recieved my first cancallation notice. I tried on 5 occasion to speak to them to confirm i had not missed anything out. After being on hold for more than 20 mins i gave up. Last occasion i phone and it was answered with 2 mins, shocking.
I also got in touch with trading standards to let them know i sent my addition info via tge bg addressed second ckass envolope and let the girl on the phone BG know that too.
Never had to do anything more that ncb info in 20 years. Arsehols

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Bluetiger79's Comment

Written on: 12/07/2014

Not a fake review. Just saying I did have a decent experience, though perhaps I am in the minority. I have never had to send so much information for insurance before but I just sent them by email so there was no chance of them getting lost. They have always been pretty sharp in answering calls when I've rang, but sometimes the staff could maybe do with sounding a bit more cheery!

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★☆☆☆☆

“car insurance”

Written on: 30/06/2014 by ReginaBurke (1 review written)

Avoid this company at any cost. Its not worth it. Company full of incompetent staff. After 7 months of insurance company demands proof of NCD. All documents were sent 7 months earlier. How does that work and they ask me to contact my previous insurer for documents. Just avoid this company… Read Full Review

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★☆☆☆☆

“Useless atrocious incompetent....to give you a flavour”

Written on: 26/06/2014 by RachelMacDonald165 (1 review written)

Useless and incompetent - and that was only in setting my policy. I dread to think what they would be like dealing with a claim. Having provided requested information I started to be bombarded with requests for information already provided. Despite replying to their emails my cover has been cancelled… Read Full Review

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★☆☆☆☆

“This company is run by a clown called Barry. The...”

Written on: 20/06/2014 by naArsenault353 (1 review written)

This company is run by a clown called Barry. The company states they tried to contact me (via phone) but could not get through to me. Let me tell you something...this little ghoo head is a liar! no-one called me at all! all I received was an email saying they have tried to call me but cant get through so cancelling my policy in 7 days. I know they probably would ask for my no claims proof from my previous insurer so I called up and arranged that and had it prepared. then this morning got anoher… Read Full Review

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★☆☆☆☆

“OVER CHARGED, ”

Written on: 18/06/2014 by 497Malone (1 review written)

I DID NOT KNOW THEY WHERE,(ARE) BROKERS. BROKERS CHARGE FOR ARRANGING INSURANCE, THEY ALSO OVER CHARGE. I PAID MY PREMIUM, THEN THEY WANTED MORE SAYING THEY NOT CHARGE ME ENOUGHT. ITS WRONG… Read Full Review

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Skewerg's Comment

Written on: 02/07/2014

A rip off company don't try them they charge me £90 for putting the wrong date of my licence by mistake and also for two months since I sign up with them I got two letters so far regarding cancellation. Too much HASCLE

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★☆☆☆☆

“Appalling Communication and service ”

Written on: 16/06/2014

I dont have enough words to say how bad these people are , paid over £500 as seemingly a good quote, could not have any documents till my details we verified! so had to go through the whole thing again on the phone after taking an online quote for ease, did not get a call when promised twice then they called me at a time when I asked not to be called, finally got verified and got my car tax 7 days later , then received a letter stating my policy was cancelled as my details could not be… Read Full Review

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★☆☆☆☆

“Terrible Insurance company”

Written on: 15/06/2014 by Olsonnp461 (1 review written)

This insurer is terrible and frightening.All customers want is peace of mind with car insurance. With this company they take your money and then you do not hear from them whether you got cover or not. Then they do not get back to you, just too much headache. Do read the reviews before you insure.They should not be allowed to trade by the FSA… Read Full Review

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Skewerg's Comment

Written on: 02/07/2014

Am be rubbed £90 by this company for putting the dates wrong by mistake and also for two months I have been with them so far I got sent two letters regarding cancellation what a hassle by this company

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★☆☆☆☆

“appaling service. poor administration. avoid at all costs”

Written on: 10/06/2014 by incabear (1 review written)

This company is a complete joke, took 100 deposit off me on 2nd may and now 6weeks on still have not administwred my policy properly and are now asking me for documents they have never mentioned before I've had to phone them un excess if 10 times already and for a policy taken over the internet for ease is wholly unacceptable. Took 2 weeks for any documents to be sent to me howver they did send me a letter threatening cancellation as they could not verify me before they even tried to verify me!… Read Full Review

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★☆☆☆☆

“What a nightmare”

Written on: 09/06/2014 by Shaylad1977 (1 review written)

I will never ever take out insurance without looking at the insurance company's reviews.This company is a nightmare.I took out a policy through Go Compare,it was not the cheapest but must have been the worse.Certainly the worse I have ever dealt with.Takes ages to get through,when you do the hang up the phone mid conversation,when you eventually they say sorry we were cut off.Once you can except,but this happened to me five times.Sent emails,they were not answered,just a reply saying that the… Read Full Review

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★☆☆☆☆

“the worst company ever”

Written on: 04/06/2014 by Bryantyd179 (1 review written)

just read the reviews, and I'm terrified, in my case, they sent me 40 pages massacre! all the time they want from me some confirmations, bills ID's proof of NCD. despite the fact that the brokers have access to the information from the database!!! and they can confirm all the information which I provided for them. also they push me on a credit line 39%PA!!! probably to paid off straight away annual premium for the inssurance company now I have to pay back 63 pounds per month for a company that… Read Full Review

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★☆☆☆☆

“absolutelty terrible”

Written on: 20/05/2014 by Englishxu174 (1 review written)

Too many issues with these guys to write in one review , my mistake was not googling for reviews and taking there quote first time through a popular comparison site , They do not answer the phone , keep you on hold , will not call you back and request information then will not confirm they have received it , Price is cheap by only 50£ odd quid but the headache and amount of calls you end up making are just not worth it , i have reported them to the financial ombudsman , could all persons… Read Full Review

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