Barry Grainger Insurance Reviews - www.barrygraingerinsurance.co.uk

★★☆☆☆
1.6 / 5
15.9% of users recommend this
  • Customer Service

  • Value For Money

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Barry Grainger Insurance www.barrygraingerinsurance.co.uk

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Latest Reviews

★★★★☆

“Very helpfull staff”

Written on: 28/01/2015 by Wentworthur333 (1 review written)

This is the second year running that I have used this insurance company, the staff are very helpful, and explain things to you in a goon manner Will continue to use them if the standard stays the same. Only negative is I did email and request a call back, but this did not happen, overall very good. Ref 1184905… Read Full Review

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★★★★☆

“Very helpful”

Written on: 27/01/2015 by Enkeled (1 review written)

The insurance matched the cheapest quote that I was given on the comparison web sites. The gentleman dealing with the insurance has been very helpful in trying to establish this and has spent the better part of his day in doing so. Price for price, I am more happy that I stayed with this insurance and feel safe in the knowledge that I will be looked after this year and hopefully in the future also. … Read Full Review

By Bginsurancecomplaints

Written on: 27/01/2015

Thank you for your comments and the time taken to leave this review. We are glad to hear that we have managed to match your alternative quotation and retain your renewal.

Similarly we are pleased to hear that you have received a level of service that has made you feel valued as a customer to us and trust that you will continue to receive this level of service.

Yours sincerely

Samantha McGregor

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★★★★★

“review my insurance over the phone”

Written on: 27/01/2015 by bigadi (1 review written)

just renewed my car insurance over the phone,rang the number provided and it was answered more or less straight away the gentle man on the phone was very polite and explained everything clearly,he had to consult a manager above him and put me on hold but he was only gone a few seconds.he went through all the policy details and my payment details very clearly and ask if there was anything else he could help me with any other insurances I would like to take out with B G insurance.overall a very… Read Full Review

By Bginsurancecomplaints

Written on: 27/01/2015

Thank you for renewing your insurance with us and I am glad that you found the experience to be hassle free and successful.

Thank you for taking the time to leave this review.

Yours sincerely

Samantha McGregor

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Bigadi's Response to bigadi's Review

Written on: 27/01/2015

ref number 847736

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★★★★★

“Great price from a great Insurer”

Written on: 27/01/2015

After searching a comparison website I found a quote cheaper (with a different insurer) than my renewal quote (with Barry Grainger) so contacted them to advise and they managed to match the lower quote so I am now very satisfied with the renewal quote given and the advisor was very helpful. Easy pleasant transaction. Would recommend to friends and family. Reference number 839268… Read Full Review

By Bginsurancecomplaints

Written on: 27/01/2015

We are pleased to hear that you have renewed with us for another year and were happy with the level of service received from our advisors. Thank you for taking the time to leave this review.

Yours sincerely

Samantha McGregor

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★★★★☆

“Happy”

Written on: 27/01/2015 by McCoy410 (1 review written)

renewed my van insurance with BG today, very helpful adviser and matched the quote I found online. Very happy , quick and easy… Read Full Review

By Bginsurancecomplaints

Written on: 27/01/2015

Thank you for your review and the time taken to comment. We are pleased to hear of your satisfaction with the renewal service received.

Yours sincerely

Samantha McGregor

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★★★☆☆

“Easy and good renewal”

Written on: 27/01/2015 by RossiItalian1946 (1 review written)

First got the renewal quote from BG insurance but I still sought out my own quotes. I took a cheaper quote back to BG and they matched it! A quick and easy phone call and it was renewed and an email sent to confirm with all the relevant documentation. Easy and pain free!!… Read Full Review

By Bginsurancecomplaints

Written on: 27/01/2015

Thank you for taking the time to leave this review and renewing your policy with us.

Yours sincerely

Samantha McGregor

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★★★★☆

“Van Insurance”

Written on: 26/01/2015 by jmattwell (1 review written)

Very good service.. very happy with my renewal quote...another year with peace of mind… Read Full Review

By Bginsurancecomplaints

Written on: 27/01/2015

Thank you for taking the time to leave this review and we are pleased to hear that you have received a continued level of high customer service.

Yours sincerely

Samantha McGregor

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★★★★★

“Polite and quick service”

Written on: 26/01/2015 by Matthew505 (1 review written)

BG Insurance made the process of gaining my van insurance easy and hassle free, I would recommend them to my friends… Read Full Review

By Bginsurancecomplaints

Written on: 27/01/2015

Thank you for your review and comments.

Yours sincerely

Samantha McGregor

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★☆☆☆☆

“Canceled policy and no claim bonus”

Written on: 26/01/2015 by EricH2 (1 review written)

My policy was canceled by BG insurance because i had a different address on it,which has never been a problem with other insurers before. I therefore asked for my no claim bonus letter to be sent to me so i could insure my car again. i asked for it on the very day that my policy was canceled the 9th of January i was told it would be sent straight away by Email and also by letter. After ringing them everyday since i was told on the 18th that the insurer had been contacted on the 13th!! A few… Read Full Review

By Bginsurancecomplaints

Written on: 27/01/2015

Dear Sir

I am sorry to hear of your comments and the experience that you have had with regards to obtaining your No Claims Bonus Proof. I understand that this has now been emailed to you and can confirm that it would appear there was a breakdown in communication between us and the insurer. Please therefore accept my sincere apologies for this and any stress / inconvenience caused.

I trust that the matter is now concluded, however should you wish to discuss this matter further then please let me know and I will contact you directly.

Yours sincerely

Samantha McGregor

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★★★★★

“Excellent service, would definitely recommend!”

Written on: 24/01/2015 by Charlest307 (1 review written)

After a no fault accident, your staff were very helpful, they linked me to Chaucer Insurance and the Legal Protection company. Amazing, they kept in touch with each other and me, the right hand always knew what the left hand was doing, first time ever! The loan car (similar to my own) arrived promptly, I was kept informed about how the claim was progressing, after the repairs to my car were completed I was quickly notified by the body shop and the loan car company, the car was as good as new… Read Full Review

By Bginsurancecomplaints

Written on: 26/01/2015

Thank you for taking the time to leave this review and I am pleased to hear that the service received from our First Notification of Loss Team (FNOL) and the Insurer's Claims Handlers has been to a high standard.

Kind Regards

Samantha McGregor

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★★★★★

“Happy with Barry Grainger Insurance ”

Written on: 23/01/2015 by Stewiebob4 (1 review written)

I am very happy with my car insurance with Barry Grainger. The staff are efficient in handling enquiries and setting up my insurance. I have been with them since 2012.The insurance is very good value for the cover the policy provides… Read Full Review

By Bginsurancecomplaints

Written on: 26/01/2015

Thank you for taking the time to leave this review and I am happy to hear that you have received a consistent level of service throughout the period of your insurance.

Kind regards

Samantha McGregor

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★★★★★

“Best price quoted!!!”

Written on: 23/01/2015

Best and cheapest insurance quote for driving instructor policy!!… Read Full Review

By Bginsurancecomplaints

Written on: 23/01/2015

Thank you for taking to time to leave a kind review with 5 stars.

Kind regards

Samantha McGregor

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★★★★★

“00535882”

Written on: 22/01/2015 by Pierce27 (1 review written)

I had a car insurance with BG Insurance since 2013.I am happy with the services they have been providing since last year.The Staff is very helpful and friendly.They deal with my queries officiantly.If promised to call me back i will get that call soon as possible.I am happy to stay another year with BG Insurance. Thanks for your help… Read Full Review

By Bginsurancecomplaints

Written on: 23/01/2015

Thank you very much for your kind comments and 5 star rating.

Kind Regards

Samantha McGregor

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★☆☆☆☆

“Avoid - cheap but you have to do a load of manual admin”

Written on: 21/01/2015 by QashqaiPlusTwo (1 review written)

Tried to cancel my insurance after 7 days as they had not posted me a letter to ensure the information i had in-putted online was correct. They tried to add breakdown cover without my permission - so always check what they send you for hidden extras. After 7 months into the policy they sent me another unrecorded 7 day cancellationl letter. I called them and they stated that Nationwide has completed an audit on them and as they failed to retain the no claims information, my driving licence… Read Full Review

By Bginsurancecomplaints

Written on: 22/01/2015

I am sorry that you have had cause to complain and I would like to the opportunity to investigate this matter further in order that I may address your complaint. Therefore I would be grateful if you would direct email me with your name, address (including post code) and customer reference (if you have this to hand) in order that I may review your file.

Yours sincerely

Samantha McGregor

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★☆☆☆☆

“Cancellation letter to my policy at 7 days notice!!!”

Written on: 21/01/2015 by Allana123 (1 review written)

Hello everyone! I know many of us try to save some money and look for a cheap car insurance. Please share this with your friends. Never ever deal with this company. Yes, it is one of the cheapest you can find, but you will regret it after all. They take your money and then send you Cancellation letter to your policy at 7 days notice!!! without any explanation why!!!! Feel so stupid that I didn't read the reviews before I signed up with them.Please, don't repeat my mistake!… Read Full Review

By Bginsurancecomplaints

Written on: 21/01/2015

Please accept my sincere apologies that you are unhappy with the service received. I would like to chance to review this matter for you and revert with my findings, however I am unable to do so on the information contained in this review. I would therefore be grateful if you could contact me directly with your name, address (including postcode) and customer reference (if you have this to hand) and I will endeavor to respond accordingly.

Yours sincerely

Samantha McGregor

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★★☆☆☆

“Cheap comes at a price”

Written on: 21/01/2015 by ArielDuncan234 (1 review written)

I found these on Go Compare, again the same story as everyone else, they were the cheapest around. I did everything online as as many people I am extremely busy, so its just easy. Full premium paid for the year, so as far as I was concerned thats my insurance sorted. How wrong was i? unlike all the other insurances I have had in my 20 plus years of driving, paying your annual premium and doing everything online does NOT mean you have sorted your insurance with this company. I then get a… Read Full Review

By Bginsurancecomplaints

Written on: 21/01/2015

I am sorry to hear that you are unhappy with the service you have received. In order to investigate this matter further I would be grateful if you could send us a direct email with your name, address and client reference (if you have this to hand) in order that I may review and revert. As I am currently unable to do so based on the information contained within this review.

Yours sincerely

Samantha McGregor

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★☆☆☆☆

“Trying to make money after the insurance commence”

Written on: 17/01/2015 by Scottnz83 (1 review written)

After four months of my insurance started, the company rejecting my no claim bonus letter as it mixed up with wife. Now asking to cancel or pay more. Stay away. Maximum of 1 star I can give… Read Full Review

By Bginsurancecomplaints

Written on: 19/01/2015

I am sorry to hear that you are unhappy with the service you have received. I would like to investigate this matter further for you, however I am unable to do so based on the information contained within this review. Therefore I would be grateful if you could send us a direct email with your name, address and client reference (if you have this to hand) in order that I may review and revert.

Yours sincerely

Samantha McGregor

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★☆☆☆☆

“Cancelation to my policy at 7 days notice!!!!”

Written on: 04/01/2015 by Gerry_m84 (1 review written)

I took out a car insurance policy with them as they were the cheapest around, after lengthy discussions and continually having to call them back to confirm my policy I finally accepted the terms. Days later I received policy documents etc as well as a request for information. Within 48hours later I sent copies of the information via recorded delivery to the senders address plus emails of the documents, with the email I asked for confirmation that all documents were received... What a surprise I… Read Full Review

By Bginsurancecomplaints

Written on: 05/01/2015

Dear Sir

I am sorry to hear of your comments and would appreciate the opportunity to review these in conjunction with your file and as such would ask if you could email me directly in order that I may resolve this matter for you. Unfortunately on the information displayed on this site I am unable to locate your policy.

If you could email me your full name, postcode, vehicle registration and customer reference (if you have this to hand) then I will be able to locate your file.

Yours sincerely

Samantha McGregor

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★★★★☆

“Polite and honest”

Written on: 02/01/2015 by eqWebster229 (1 review written)

Came up as cheapest last year but renewal wasn't as cheap as what I had found on Go Compare this time around. Called them up and said that I'd found cheaper and could they match, but if they couldn't I'd go elsewhere. They went through the normal formalities and then I asked to add my partner. That was done easily enough over the phone. Gentleman I was speaking to said to me honestly that he needed to go to the underwriter to enquire and was called back two hours later saying that they could… Read Full Review

By Bginsurancecomplaints

Written on: 02/01/2015

Thank you for taking the time to leave a postitive and kind review.

We would like to wish you and your family a very Happy New Year.

Kind regards

Samantha McGregor & all the staff at BG

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★☆☆☆☆

“Avoid at all costs”

Written on: 30/12/2014 by andrewtoumazi (1 review written)

Avoid these guys at all costs. The low premiums initially are a false promise as the admin charges when you are doing anything are totally horrendous. Avoid avoid avoid… Read Full Review

By Bginsurancecomplaints

Written on: 31/12/2014

Hi,

Further to the below review and our telephone conversations today, I am pleased that we have now managed to resolve this matter for you.

Should you have any further queries in the future then please do not hesitate to contact me.

Yours sincerely

Samantha McGregor

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