I was hit by an un-insured driver on my motorbike. They did £750 damage to my bike. The legal firm was able to get the full amount for me without me loosing my no claims bonus. Which I thought was pretty awesome. Many thanks.It took a year and a half but worth the wait.

Got a great quote online for bike insurance but there was a problem when I tried to purchase the policy I phoned up and within minutes the lady I spoke to sorted it out and I was insured Really good service Thanks

Just spoke to a man from your claims team regarding my motorbike insurance claim. He explained everything very clearly, he continually provided updates and went above what I expected from an insurance company. The money was paid in a very timely manner. Good company and great staff. Highly recommend.

Just spoke to a brilliant gentleman on customer service regarding my motorbike insurance policy and notification. He went above and beyond what I expected and I cannot thank him enough. It was to do with a problem but it was no problem to him .he just dealt with it and very time efficiently it was shorted . Many thanks to the person I dealt with. wish all customer service staff in this world were like him.

Having your motorbike stolen is a stressful situation.but the team at mce were excellent..especially the person I dealt with who handled my claim,from start to finish,and was always on hand to help me when I needed it...thanks again.

MCE motorbike accident claim. The accident I had involved running into the back of my mate while pulling away from a junction. The speed was minimal but we both ended up on the floor. My bike was damaged to the point that it was loosing oil so not ride able. Being a member the AA were summoned and I got the bike and myself relayed home. So far so good. Now to call MCE and tell them about my sorry tale. Oh dear the claim line is experiencing difficulties, can you call later. Many days passed before I was able to give my details to the claims department. System problem apparently. Not very good. However moving forward. I was contacted by a very straight forward and understanding member of the MCE 'first party claims' department, namely employee number 4878. He understood that not every one has an accident on a frequent basis, and that I did not automatically know what to do. He explained each step carefully and kept me informed with regular up-dates by mail or phone, and patiently answered the numpty questions I frequently asked. At no time was I left in the dark with regard to what MCE would do. With some sadness my bike was judged a total loss. MCE gave me the options regarding financial compensation and once I had considered and made my choice payment was authorised quickly. For me the valuation was very fair. Thank you again 4878 for being a great bloke. I do hope that I don't have to make a claim in the future but if I did I hope you will be on my case. The only issue that I have is my mate, also insured with MCE is not having the same service and result. Still waiting for authorisation for his repairs after 8 weeks.

I had to make a claim on my motorcycle insurance following an accident a month or so ago. I've never had to make a claim before and was not feeling great due to the fact that my bike was totalled and I was a little bruised. Everything was moving along and then things became frustrating once my bike had been deemed to be a total loss.I was keen to get back on the road and needed the situation resolved so that I could move forward and get a new bike etc. I was calling constantly and getting nowhere, at one point I felt I was being laughed at by a lady in customer service, then all of a sudden my claim handler switched. Thank goodness for this, it was a breath of fresh air and he was swiftly on the case getting things moving again. He made every effort to help and was really understanding and professional, a credit to the company. I can't thank him enough and he has restored my faith so much so that I have since insured my new bike with MCE again. They say a company is only as good as those who represent it, there couldn't be a better example of this here. Thank you, I'm a happy biker again.

Very helpful great service

The person I dealt with has been professional and dealt with any queries quickly and efficiently. Many thanks

MCE provided a professional service from start to finish. From initially reporting my accident, it was dealt with sympathetically and swiftly. In good time I was assigned a personal claim handler who took me through the process step by step. At all times, I understood exactly where I was in the process and all estimated time scales were achieved early. Also, a pleasant surprise was the very reasonable settlement figure I was given. I was expecting it to be low and have a battle trying to get a reasonable price for my bike, this was not the case at all. My sincere thanks to my personal handler and to MCE. I highly recommend MCE as an insurance provider.

First of all I would like to thank annita for her promt service, phone calls and emails, hopefully I will be paid out in a couple of days now. The only issue I had was being passed from pillar to post whilst claim was in progress, an of course the amount of waiting time getting through to talk to someone, other than that I was pleased especially now I have had a good quote for my new motor cycle which I have paid in full, very satisfied with price many thanks.

May I start by saying thank you so much to my first party claims handler. She has been very helpful and supportive through the process of my claim and always kept in touch with me making sure everything was ok and updating me on every step. Everytime I booked an appointment for a phone call she always phoned on time, and would phone again a little bit after if I didn’t answer the first time. This isn’t her fault at all, but I don’t like the fact I have to pay off my insurance when I had my bike stolen from me, I’d understand if I still had the bike and didn’t want to ride it or sold it and would have to pay. I also don’t like that the excess is £1,150 on all insurance polices with Mce. After I put my claim in and my excess and insurance was payed off. I was only left with £280. I would have liked to know that I would have to still pay off my insurance even if someone steals your bike.

I would like to thank the person I dealt with for the helpful service he gave me while dealing with my accident claim. He was very sympathetic and extremely helpful towards me when i contacted him regarding my accident from day one. He kept me informed of everything that i needed to do to settle my claim via emails and telephone conversations. I found him to be very professional. Also many thanks to MCE Insurance customer service & claims department for all you help through my difficult time. Thanks again

my experience with mce motorcycle claims was handled professionally and sympathetically clear commmunication keep me updated settled my claim quickly 5 stars to the person i spoke to. i will be recommending to all my friends and family thank you. kind regards 

Just want to say thank you for the service provided. The claim took a while to settle but that was only down to me, not in anyway any MCE representative. I would like to thank especially the person I dealt with who sent me regular emails which l lazily chose to respond to later. In every correspondence I found the person I dealt with to be both attentive and courteous, as were all others. Please pass on my thanks to all, especially to the person I dealt with.

Dealt with a lady and it was a pleasure dealing with her in such annoying circumstances (having had my scooter stolen). She was always straight / informative and supportive - exactly the person I wanted to speak to in these circumstances.

The person I dealt with was excellent, worked hard to get a satisfactory result for me. MCE insurance paid out more than I insured the bike for, as they paid out based on the retail average value using Glasses Guide & Cap Guide which I was not expecting. I also got a fair price back on my clothing so all in all, I was fairly dealt with and kept up to date at all times. Well done to the person I dealt with, keep up the excellent work!

In light of a stressed situation your staff have dealt with us with experience a caring nature respectful and highly professional manner. I wish this to be noted and give them my heart full thanks.