MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
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  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★☆☆☆☆

“call centre waits 90 minutes +”

Written on: 26/07/2017 by MarceloHealy (1 review written)

I've just taken out a policy to pick up my bike today... the documents have comre back woth 3 inaccuracies and I've been waiting 90 minutes now to chat to someone… Read Full Review

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★★★★★

“110% positive experience”

Written on: 25/07/2017 by HailHailHailHail (1 review written)

Firstly MCE thank you for the opportunity for this review. Today l had an excellent discussion with a member of your staff . She was very professional ,spoke clearly ,polite and understanding regarding my inquiry. The person I dealt with also explained and assured me that I would receive my policy today and that this is due to change regarding not being sent by post and from the foreseeable future will now be done through email . Thank you and l will be recommending MCE to fellow biker's… Read Full Review

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★★★★★

“Change of details”

Written on: 24/07/2017 by stevebike1 (1 review written)

Every time I've had occasion to call, people have been on the ball and were quick to understand exactly what I needed help with. Today I spoke with the person I dealt with and although I complicated things she followed exactly what I was telling her re my incorrect V5 registration document from the DVLA. Excellent service she made things straight forward and easy. … Read Full Review

Bigedmce's Response to stevebike1's Review

Written on: 25/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Customer service ”

Written on: 24/07/2017 by 24978wayne (1 review written)

I called today for my proof of no claims and spoke to a lovely lady. She was polite and helpful and dealt with my enquiry in a very professional manner… Read Full Review

Bigedmce's Response to 24978wayne's Review

Written on: 25/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“kayleigh vaughn”

Written on: 22/07/2017 by Malone260 (1 review written)

Excellent customer service, pleasure to talk to and dealt with my request efficiently… Read Full Review

Bigedmce's Comment

Written on: 25/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Once you get through”

Written on: 21/07/2017 by Chaswoodley (1 review written)

Ages to get thru on phone, but once I did she was very helpful, and polite, a nice sense of humour, somehow sweetened the pain of paying more insurance premium… Read Full Review

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★☆☆☆☆

“The acid test is when you claim”

Written on: 21/07/2017 by mikedear (1 review written)

Having purchased MCE Insurance due to being one of the largest and well respected companies, I felt I'd made a good choice. Roll forward a few months and my bike took a fall off the stand breaking a mirror and scratching a few panels. Enough damage to warrant a claim. The initial call was smooth enough suggesting a few photos should be enough to get an idea of the repair cost. A few of days later with no request for photos, the bike was collected and transported 100 miles away to be assessed… Read Full Review

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★★★★★

“nice car, efficient service”

Written on: 20/07/2017 by DrProduns (1 review written)

I was looking for a copy of my NCB and lovely car, she got it to me in 6 mins flat. Now that's what I call service. Thanks v much for friendly and efficient service. It sure makes a difference and iscrarity these days. Best of luck to you !… Read Full Review

Bigedmce's Response to DrProduns's Review

Written on: 25/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Motorcycle Insurance Change of Vehicle”

Written on: 20/07/2017

Dealt with customer adviser who was very polite and helpful. She answered my query and sent my documents directly to me. Great Service and this is why I have stayed with them… Read Full Review

Bigedmce's Comment

Written on: 25/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Needed my proof of NCB ”

Written on: 20/07/2017 by cathouse1071 (1 review written)

Hi there contacted MCE to obtain my proof of NCB, used the live chat option and was dealt with by an adviser Within 5 minutes my proof was emailed over, so great service. PB … Read Full Review

Bigedmce's Response to cathouse1071's Review

Written on: 25/07/2017

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★★★★★

“Excellent service”

Written on: 19/07/2017 by doro-dara (1 review written)

I have been with MCE for a couple of years. Very good prices and generally fantastic customer service. I called in today to transfer my policy onto a new vehicle and received excellent customer service. My thanks to her as she made the experience delightful and pleasant… Read Full Review

Bigedmce's Response to doro-dara's Review

Written on: 21/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Zeynal ”

Written on: 18/07/2017 by Huffman138 (1 review written)

I would like to say thank you for a very quick response. I called today to ask a ncb Letter and within a short time they emailed the letter. Fantastic service… Read Full Review

Bigedmce's Comment

Written on: 21/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★☆

“Helpful and human ”

Written on: 15/07/2017 by DuncanBur (1 review written)

Spoke with Dayle yesterday to arrange a midterm adjustment for a new motorbike. From the time Dayle picked up the call to the time it ended he showed great awareness and knowledge of the life and issues of a motorcyclist. He was aware the the adjustment fee was a little steep so he rapidly arranged a review with his supervisor and came back with a more realistic price. In the time of many phone lines and indifferent call handlers Dayle added a human touch which is frequently lacking. Thanks!… Read Full Review

Bigedmce's Response to DuncanBur's Review

Written on: 21/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Motorcycle insurance”

Written on: 15/07/2017 by rogiebatesey (1 review written)

Been with MCE for 4 years. Quotes are always acceptable and good value. Contacted them today to check on a few issues to see if i had the correct cover. Spoke with Dayle who immediately answered all my questions and reassured me that the cover i had was right for my needs. Great service and a great company offering value for money in a competitive market. Roger B… Read Full Review

Bigedmce's Response to rogiebatesey's Review

Written on: 21/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★☆

“Replacing a motorbike in my multibike police”

Written on: 15/07/2017 by Denise42 (1 review written)

Bought a Honda bike to replace my existing ageing Triumph. Called MCE the evening before I pick up my new bike. She handled my request and she made it all look easy. She was friendly, polite and quite efficient. One way of retain customers is to have frinedly and competent customer service and MCE certainly has it in her. Well done that lady! Keep up the good work! ....what didn't I like about the experiene? The new higher premium :-( Regards Satisfied MCE customer … Read Full Review

Bigedmce's Comment

Written on: 21/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Happy happy happy ”

Written on: 14/07/2017 by Andrewchurchill78 (1 review written)

Hi, just came off the phone to a member of staff from mce really friendly helpful person my maths isn't good but she patiently broke down the quote and talked me through it all into monthly payments and I didn't feel stupid like I normally do thanks go mce… Read Full Review

Bigedmce's Response to Andrewchurchill78's Review

Written on: 21/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Fantastic”

Written on: 14/07/2017 by romero32 (1 review written)

Thank you for all the help! She make everything much more easier And the price of the insurance was the cheapest and better one Thank you again… Read Full Review

Bigedmce's Response to romero32's Review

Written on: 21/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Great service ”

Written on: 13/07/2017 by Whaddyameanbylean (1 review written)

So I called MCE to change over my bike insurance - that bloody hold music is really annoying after 20 minutes! Anyway the lovely lilting voice of the team member really helped, but not only is he easy to chat to she is also really efficient and sent me my missing documents in a flash. Great service and top totty… Read Full Review

Bigedmce's Response to Whaddyameanbylean's Review

Written on: 21/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Once on the line she solved my Issues quickly with...”

Written on: 13/07/2017

Once on the line she solved my Issues quickly with minimum fuss and in a professional manor. After over 15 minutes of waiting I was already agitated but her manor was disarming and I was calm within seconds of hearing her voice. A very pleasant experience in all and am very pleased with the results… Read Full Review

Bigedmce's Comment

Written on: 13/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“very efficient and helpful ”

Written on: 12/07/2017 by 261Thornton (1 review written)

Spoke to a lady at MCE Insurance today who was a great help and was polite, professional and dealt with my query most efficiently. She is a credit to MCE, if only more customer service personnel was as good as her the world of customer service would be a better place… Read Full Review

Bazdad's Comment

Written on: 12/07/2017

had an issue with MCE insurance docs saved when want to print off, very quick and efficiently by Kerry Redman of MCE many thanks A+++++

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Bigedmce's Comment

Written on: 13/07/2017

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I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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