MCE Motorcycle Insurance www.mceinsurance.com Reviews
Latest Reviews
★★★★☆
“very good and friendly sevice”
Written on: 22/05/2013
very good and friendly sevice very easy to understand (read more)
★☆☆☆☆
“Ridiculous Charges and Excess”
Written on: 20/05/2013
I called MCN Insurance to replace my CBR125R insurance for my new CBR500R. I have only 37 days until renewal so thought it would be inexpensive to add my new bike. After the usual 5 minute wait listening to all sorts of speeding motor bikes going by, I finally got through. Passed all my details and the girl stated I would require to pay £66.00 to add my bike apparently £25.00 was for insurance and £41.00 for Administration Fee. Obviously I was not happy to pay the fee as I will be... (read more)
★★★★★
“MCE the superstar advisor,”
Written on: 18/05/2013 by andreaandmark
My sons 17th birthday was approaching fast and he had already got the 125 sitting in the garage waiting. Insurance sorted the week before and waiting to TAX when I noticed the day before his birthday that the registration was wrong, it had a V instead of a W. I rang and explained and it was sorted straight away and I was told it would be Emailed to me. By the next day (18th May the birthday)I still had not received it so I rang again at 9am and was told it had been sent by post, I asked for... (read more)
★★★★☆
“Excellent service, price, trusting.”
Written on: 17/05/2013
Gemma (4/5/13) agreed to refund excessive phone costs which were incurred when i arranged my insurance. Professional attitude too. The were trusting of my claims. (read more)
Bigedmce's Comment
Written on: 17/05/2013
Glad to be of service! Ride Safe!
Big Ed
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★★★☆☆
“Slow start with a good finish!”
Written on: 16/05/2013 by TheMachine
On the day I had the accident it was a weekend and trying to get through to the insurance company and liaise with the breakdown / recovery service was very, very poor. There needs to be a clearer function or number to call 24/7 - please improve this for future. Once the bike was picked up then I can't fault the service and, perhaps more importantly, the repair garage MCE used was FANTASTIC! I don't think the price was too large for my insurance but getting IAM and RoSPA qualified dropped... (read more)
Bigedmce's Response to TheMachine's Review
Written on: 17/05/2013
Glad to be of service mate! Thanks for the feedback on the initial contact, I'll look into that!
Big Ed
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★★★★★
“Gemma - a superstar!”
Written on: 14/05/2013
Wanted to make an amendment to my policy, which was dealt with by Gemma. Rather than make me look through my old documents, make photocopies and send them in the post, she did the running around for me and then contacted me with a result. A helpful and efficient person who deserves a pay bump for her excellent customer service!! (read more)
Bigedmce's Comment
Written on: 15/05/2013
Glad to hear you were well looked after by Gemma! We aim to please!
Big Ed
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★★★★★
“Customer Service”
Written on: 10/05/2013
Had to call customer service today to chase up a change to my policy, was really impressed with the way my call was dealt with. I had to re-send emails to him that couldn't be traced and he called me back within the timescale agreed once he had received them and dealt with my query immediately would definitely recommend to my other bike riding friends (read more)
Bigedmce's Comment
Written on: 13/05/2013
Glad to be of service! We aim to please!
Big Ed
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★★★★★
“Customer Service by MCE Insurance”
Written on: 10/05/2013 by Dave.Millar
Customer Service I bought my motorcycle insurance via compare the market and had made 2 errors in the application online. I noticed these when the policy documents were emailed to me. I was impressed with the speed my insurance was dealt with initially. I was further impressed by the way my corrections were handled by one of the customer service guys. He was articulate polite and extremly efficient at sorting my policy and issuing me a new one with the corrections updated. many thanks as it... (read more)
Bigedmce's Response to Dave.Millar's Review
Written on: 13/05/2013
No problem mate! Glad to be of service! Ride Safe!
Big Ed
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★★★★★
“MCe insurance all a biker needs!”
Written on: 09/05/2013 by Ninjakid21 (1 review written)
I've been with MCE insurance for two years now just renewing for my 3rd year. So what's brought me here! ? My motorcycle is heavily modified for trackday riding but still used on the roads, MCE is the only insurance company that understands these modifications and that just because I have a power commander means I'm not going to throw my bike into the nearest hedge or have a go at the next land speed record. Also being in the military I move a lot and changing my policy address can be a... (read more)
Bigedmce's Response to Ninjakid21's Review
Written on: 13/05/2013
Thanks for the kind words mate! Glad you're so happy with the service, we aim to please! See you trackside soon!
Big Ed
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★★☆☆☆
“cost £300 for insureing a 50cc”
Written on: 04/05/2013
took a policy on the 15/4/13 for a branson bs 125cc,which was £269 fully comp,,on the 1/5/13 i bought a peogeot 50cc so transferred the policy to the 50cc,,thinking i would get some money back because a obviously a 50cc is a much lower engine than a 125cc,,bloody hell i ended up payin an extra £41 admin fees on top of the £269 i already paid,,then i got a quote on bike insurer.com for the same bike 50cc with the same company mce £232 what in the name is all that about,phoned customer... (read more)
Bigedmce's Comment
Written on: 07/05/2013
Hey mate,
Insurance prices are judged on lots of different things and we always try to get you the best deal we can! No other insurer offers the fantastic Club MCE benefits though getting you loads of experiences at MCE BSB rounds! Get signed up mate and join the fun!
If you want to discuss anything else, give me a shout!
Big Ed
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Showing 1 - 10 of 207 Reviews
★☆☆☆☆
“Outrageous charges”
Written on: 04/05/2013
Phoned MCE to request a copy of my insurance certificate for tax disc purposes. Thought I had initially had paper copies but Agent in customer services reported documents were emailed to me but I could find no record of these on said date. Was then asked to pay 32 Pounds to have a new certificate emailed to me. What to do? I am disgusted at such service. It cost nothing to send an email. (read more)
Optimiser's Comment
Written on: 06/05/2013
MCE are regulated by the Financial Services Authority so if you have a complaint about them you should put it in writing (keep a copy) and send it recorded delivery to the postal address on their website.
If they don't reply to you within 8 weeks or you are unsatisfied with their reply to you, you can ask the Financial Services Ombudsman to take this matter up on your behalf.
This advice applies to all companies that are regulated by the FSA. The more people who complain, the more likely that any company making unfair charges will be forced to make changes to their way of doing business.
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Bigedmce's Comment
Written on: 07/05/2013
Hey there!
If there's anything I can do to help please get in contact with me and the team and we can talk you through any issues you may have!
Big Ed
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★★★★★
“Hepful Customer Service”
Written on: 03/05/2013 by PaulC666 (1 review written)
Huge thanks go out to them, they sorted my insurance query on Weds 1st May. My lovely mother had given me the wrong registration plate number for my new bike from CMC Motorcycles in Chesterfield. I had already paid for the insurance on the incorrect number plat but he quickly sorted out the error and emailed me new documents as well as emailing the salesman at CMC to show that the cover was valid. Top marks to them for being so helpful and quick. Cheers (read more)
Bigedmce's Response to PaulC666's Review
Written on: 07/05/2013
Glad to be of service mate! Ride safe!
Big Ed
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★★★★☆
“Spoke to Mce regarding changes to my bike”
Written on: 02/05/2013 by King1812
Had no problems at all getting hold of someone, was on hold for around 3 minutes which is better than some other companies i have been with. Added my data tool to the policy no problem, nice and friendly bloke made it seem Like i talking to a real person instead of these out of uk call centres. Would have been higher rated if They had be able to save me money ;) (read more)
Bigedmce's Response to King1812's Review
Written on: 02/05/2013
Thanks for the kind words mate! We aim to give you guys the best service when you call in! Always happy to help!
Ride Safe!
Big Ed
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Thesundowns's Response to King1812's Review
Written on: 03/05/2013
Hey!
you seem to have your finger on the MCE pulse. Fancy looking into a complaint I have surrounding your excellent "included" breakdown cover that cost me another £150 when I actually broke down?
Complained originally on the 8th April and despite various follow ups all has gone very quiet in MCE world for me and that makes me #sadface
acct ref 5002818590
Be good to get this resolved within the next 4 weeks before I have to go through the ombudsman, again.
Cheers Mate!
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Bigedmce's reply to Thesundowns's Comment
Written on: 07/05/2013
I'll get someone on it for you mate!
Big Ed
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★★★★★
“Good Customer Service”
Written on: 01/05/2013
It's not often these days that good customer service is attained (I mean good customer service, not officious customer service). MCE today bent over backwards to help me. Highly recommended. (read more)
Bigedmce's Comment
Written on: 02/05/2013
Thanks for that! We aim to please!
Big Ed
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★★★★☆
“Customer service good but high admin and cancellation fees”
Written on: 29/04/2013
I've just been on the phone to MCE to make adjustments to my bike insurance policy and to get a new quote for different bikes. The initial phone service was not great; I was put through to 4 different numbers despite telling them exactly what I wanted and I had to listen to the annoying hold commentary for too long. I think they need more people to answer calls! However once I was put through to Customer Services the service was great. He was able to provide a clear quote with all of the... (read more)
Bigedmce's Comment
Written on: 02/05/2013
Hey there!
If you'd like to discuss any of the above with the team I can get someone to contact you! Just come have a word on my Facebook, always happy to make you guys more happy if I can!
Big Ed
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★☆☆☆☆
“A Word of Caution”
Written on: 29/04/2013
I purchased insurance from this company on Friday last. I have had no confirmation of cover and when I spoke to customer services they made a suggestion that there was a spelling mistake in my email address and said that the documents would be sent out via email in the next 30 minutes. Needless to say, the documents never arrived. I againg rang their insurance number and asked what information they had about my quote number and they said that the cover had been purchased and I asked them... (read more)
Bigedmce's Comment
Written on: 30/04/2013
Hey there!
Sorry to hear you've had a bad time of it, I'll get on this straight away and make sure your documents are on the way!
Also I can tell you now none of our customer reviews are fabricated, they are real, happy customers! I'll do my best to make you one too!
Big Ed
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Optimiser's Comment
Written on: 03/05/2013
No documents as yet - lousy website that doesn't give any email confirmation of payments yet the money has been taken from my account.
If you found my 'order' online you could have emailed me confirmation that the documents were on their way but no emails as yet.
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Thesundowns's Comment
Written on: 30/04/2013
Good luck with that! I waited 3 months for mine. Be sure to check the amount on the schedule/ Cert matches what you paid when you do get them. I was charges £350 for my policy over the phone and it was actiually £165 on the docs. They claimed the difference was their brokers fee! I have since had this refunded.
Also check your breakdown cover. It's not FULL cover that they hook you in with. Only covers you for a van to come an look at your vehicle and tow you within ten miles. I found this out the hard - and very cold for 3 hours in driving snow with kids - way and it cost me £150 to get taken home.
I'm trying to get any kind of conversation out of them regarding that and they wont respond at all now. Reported them to trading standards already as this is a blatant mis selling of a product and working on the financial ombudsman today.
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Mce_Insurance_Guru's Comment
Written on: 30/04/2013
Hello,
If you could send us your e-mail address & policy details either to info@mceinsurance.com or private message them to MCE Insurance Guru's facebook page we will ensure the documents get sent over to you ASAP.
Thanks
MCE Insurance Guru
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Braden106's Comment
Written on: 01/05/2013
That is really unfortunate. I got mine emailed to me within 10 minutes and I bought my insurance in the middle of the night. They also mailed out a copy to me which arrived within a couple of days. Unfortunate situation, but they're a great company. I hope they fixed this for you!
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★★★★★
“New Motorcycle Policy - Brill Service !”
Written on: 29/04/2013 by hillbilly02 (1 review written)
The service was both helpful and informative. Quick and accurate quote was issued for a somewhat rare product. Further time was spent getting a dual-bike policy at a very good rate. They even removed the admin charge for adding the second bike without me asking for it. Definitly a service i will recommend and continue to use myself. Gemma was a star ! (read more)
Bigedmce's Response to hillbilly02's Review
Written on: 30/04/2013
Anytime mate! We aim to serve! Ride safe!
Big Ed
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★★★★★
“changing my insurance details”
Written on: 26/04/2013 by steveb1
i rushed to change my insurance details to my new bike and mce couldnt be more helpful and quick and efficient will certainly stay with them (read more)
Bigedmce's Response to steveb1's Review
Written on: 29/04/2013
Glad to be of service mate!
Big Ed
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★★★★★
“No claims bonus”
Written on: 26/04/2013
Having had insurance with mce for a while now, I have Sadly had to put my mv agusta f4 to bed for a while due to the Arrival of our beautiful son Isaac. I phoned mce to request A copy of my no claims bonus for future reference, and having Spoken with a gentleman from mce it was emailed to me Within minutes. Couldn't recommend these guys enough, very competitive and Excellent staff on hand to help with any queries (read more)
Bigedmce's Comment
Written on: 29/04/2013
Anytime mate! Enjoy the nappies and hope to see you back out on the road soon!
Big Ed
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★★★☆☆
“BIKE INSURANCE RENEWAL”
Written on: 25/04/2013 by ninjaboy
I phoned up to renew my insurance but it had lapsed for 3 weeks because I couldn't afford it at the time,the guy on the phone was very hard to understand,he was not very articulate and spoke a bit "gangsta",not very inspiring and then he said that they could not honour the deal because my insurance had lapsed and gave very little help so,feeling a bit letdown and as though they didn't want my business,I went with another friendlier company,just a bad experience in my particular case. (read more)
Mce_Insurance_Guru's Response to ninjaboy's Review
Written on: 25/04/2013
Hello,
We are sorry to hear that we were unable to offer you a competitive renewal and that you had a problem with one of our advisors. If you would like us to look into your policy a little further then please supply us with your name and policy number to info@mceinsurance.com or give us a call.
If you have already taken a new policy then we would hope that you might consider getting a quote from us next time your insurance is due to see if we can offer a better deal.
Regards
MCE Insurance Guru
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Showing 11 - 20 of 207 Reviews
★☆☆☆☆
“Quote online then get dropped calls all day”
Written on: 19/04/2013 by fluxocity
If they can't even afford to pay for a telephone call, why would I want to buy insurance from them? Ireceived annoying dropped calls all day after doing an online quote. I couldnt answer the phone quick enough and even when I had the phone in my hand they dropped the call quicker than I could press "accept". I own three bikes and will remember MCE for future reference as a company I will not do business with, EVER. I called them back and found their customer services closed but sales... (read more)
Bigedmce's Response to fluxocity's Review
Written on: 24/04/2013
Hey mate, we aim to bring you the best insurance deals! I'm sorry for the dropped calls, if you have any more problems let me know!
Big Ed
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★★★★☆
“Change of bike mid term”
Written on: 17/04/2013 by Jvpsuk (1 review written)
Thanks for your assistance today, received insurance docs via email on my return from picking up bike. Great service. Jim Peel (read more)
Mce_Insurance_Guru's Response to Jvpsuk's Review
Written on: 19/04/2013
Hello Jim
Happy to hear of your positive Customer Service experience.
Thank you for you feed back.
MCE Guru
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★★★★★
“helpline”
Written on: 15/04/2013
can not recommend MCE enough. He was very helpful with a querry. (read more)
Mce_Insurance_Guru's Comment
Written on: 17/04/2013
Hello,
We always enjoy hearing positive feedback from our clients in our mission to offer an excellent customer experience.
MCE Insurance Guru
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★☆☆☆☆
“Stay away!”
Written on: 04/04/2013
After 4 weeks of having an accident, MCE does not have a clue about who is dealing with my claim! They are constantly giving me misleading information and they do not even know their own procedures. The only way to find out what is happening with your claim is to contact Financial Ombudsman Service, submit a complain to the company speak to them for 5 hours each day for 2 days so that you can confirm that they checked their inbox. After spending all this time someone may even bother to talk... (read more)
Mce_Insurance_Guru's Comment
Written on: 05/04/2013
Hello
We are sorry to hear that your journey through our claims process hasn't been a smooth one.
We aim to deal with all claims thoroughly and as quickly as possible.
Your feedback on this particular situation is valuable for us to help improve on all aspects of that process.
So we may assist you in your claim and better deal with similar situations, could you please forward us your contact and/or policy details (email: info@mceinsurance.com) and our Customer Service Team will follow this up for you.
MCE Insurance Guru
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Andrewgalat's Comment
Written on: 05/04/2013
Your customer service team does not know how to mute the line instead of hold, let alone deal with a complaint! Been there done that! I sent you a complaint email and you are calling me since yesterday to ask me why I am not happy! Just spent 10 minutes to read the email! It is really detailed and with all the information required from Financial Ombudsman Service. I am not expecting you to resolve my claim, clearly you are not capable of doing that. I am just expecting compensation for all the troubles you have caused by providing me with misleading information and transfer my insurance to another insurance company! The lack of professionalism is more than obvious in your company!
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Mce_Insurance_Guru's Comment
Written on: 11/04/2013
Hello,
We understand your displeasure but if there is anything we can
do to assist from now on please do not hesitate to contact us
on the phone or by e-mail to info@mceinsurance.com.
MCE Insurance Guru
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★☆☆☆☆
“MCE change insurance details £15”
Written on: 02/04/2013 by rabbitcat123 (2 reviews written)
I just got a quote from them, bought it online and then decided to change some details for the insurance start date. I called them and in order to change the start date I had to pay a £15 administration fee. So in the space of 10 minutes they got £15 out of me. They also lied about by no claims cover saying I had put down 2 years on the web form instead 1 years no claims. They insisted I should pay an extra £50 for this - I managed to get them to stick to the original quote. The FSA... (read more)
Mce_Insurance_Guru's Response to rabbitcat123's Review
Written on: 08/04/2013
Hello there!
We apologise if you feel these charges are a bit high for yourself and in regards to your no claims bonus, we are unable to change web quotes which the customers do online and unfortunately if the information needs correcting this can result in an additional premium.
We hope this helps explain why the charges are there and all was resolved for you!
MCE Insurance Guru.
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★★★★★
“Good experience in a bad industry”
Written on: 02/04/2013
Motorcycle insurance is fraught with all sorts of problems and bad brokers don't help. I'm amazed to see great reviews of insurers who have charged me more than a policy is worth for temerity of cancelled a policy for a bike I sold. Nothing like punishing honesty is there? MCE are the only insurers I've used for more than a year as they get me decent quotes (went down this year - amazing!). Yes, we all get annoyed by admin charges and so on, but it's the INSURERS who do this. I like... (read more)
Mce_Insurance_Guru's Comment
Written on: 11/04/2013
Hello
We are always glad to hear positive feedback from our customers that coincide with our aims of offering an excellent customer experience.
MCE Insurance Guru
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★★★★☆
“changing over my bike insurance”
Written on: 01/04/2013
i needed to change my bike details on my policy and after phoning back when the e-mail didnt come through the first time they sent it again within 10 mins. staff are very polite and helpful thank you. (read more)
Mce_Insurance_Guru's Comment
Written on: 02/04/2013
Hello there,
We always appreciate positive feed back from our customers.
MCE Guru
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★★★★★
“Quoted Happy”
Written on: 29/03/2013
I phoned up MCE the first time and was talking with a BRITISH centre which for me is a bonus. I personally dislike having to repeat my information several times and vice versa for the person at the other end if it is a foreign call centre. Anyway I'm 15 years old and looking for insurance for my moped which I will able to drive shortly when I turn 16. I phoned up got a great quote and asked if they could phone back when my parents were in. They called back bang on time but my parents were... (read more)
Mce_Insurance_Guru's Comment
Written on: 04/04/2013
We always appreciate positive feed back from our customers.
Let us know if there is anything else we can assist with.
MCE Guru
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★☆☆☆☆
“the worst company in the world ”
Written on: 20/03/2013
Literally couldn't get more of a joke company, my motorcycle got stolen nearly a year ago and ever since they have been a nightmare, oh yeah they LOVE taking your money but hey, when it comes to paying out my God. It's like they went down to subsaharan africa and picked out a couple of baboons, slapped them into suits, taught them simple commands then based a company around it. I really can't stress enough how much I advise you to not go with this company. I've had such a terrible time I'm... (read more)
Mce_Insurance_Guru's Comment
Written on: 21/03/2013
Hello there
We are sorry to hear that your theft claim has taken this amount of time to be resolved. This is undoubtedly an unusual amount of time for a theft claim to be processed and as such we would like to look further into your case in attempt to resolve your complaint.
Please could you forward us your contact and/or policy details via email: info@mceinsurance.com and our Customer Service Team will follow this up for you.
MCE Insurance Guru
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Nedula's Comment
Written on: 21/03/2013
What's the point, the issue is you are requesting my driving licence copy and I've sent it to you lot 5 times 4 times by email, 1 time by post. I even got a response saying it has been added to my policy by every time without fail 1 month later I receive a letter saying I need to send my driving licence. You lot even replied to a letter asking for my driving licence copy when the letter I sent WAS MY DRIVING LICENCE COPY. Anyway I sent you lot an email yesterday with a compilation of our fondest memories we shared together to be used when I start with the financial ombudsman which the email says will be initiated in 7 working days if you fail to issue my payout. Oh I must mention the email I sent yesterday actually has the evidence of the attachments to emails, which is my driving licence, so I class it as 6 times now.
Well, I guess I'll end this with Good Luck...
and since no one but you lot will know who this is, the registration of the motorcycle was W122HRT. If you hurry up and give me my payout I may just take this down if I have the option
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Mce_Insurance_Guru's Comment
Written on: 22/03/2013
Hello,
Following from the above comments made, we understand that the query at hand has been dealt with yesterday. The driving licence has been forwarded to the relevant department and the cheque shall be issued within the next 22 days.
If you have any further queries, do not hesitate to contact us.
- MCE Insurance Guru
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Jdbc's Comment
Written on: 04/04/2013
Find out who the actual insurance company is and get through to them.
Remember, MCE are merely a middle-man and it sounds as if their (sub-contracted?) claims operation may be sub-standard.
We only buy insurance so that when a claim happens it is dealt with smoothly! Sub-standard claims processing should NEVER be accepted. The best way of getting things changed is to contact the insurance company and get THEM to sort it out as it is ultimately the insurance companies responsibility anyway!
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★☆☆☆☆
“NOT A GOOD EXPERIENCE PLEASE AVOID”
Written on: 16/03/2013
I agreed to a quote after being called by MCE. When I saw the details the broker's fee was more than the insurance cost and it was to be paid in instalments unless paid in full with no mention of any apr rate. MCE was the broker and the insurer and connected to the finance company. To cancel a policy I feel I had been mis-sold, within the 14 days cooling off period, cost me more than £70 with NO negotiation. This is what it must feel like to be MUGGED in the street! PLEASE PLEASE read... (read more)
Mce_Insurance_Guru's Comment
Written on: 18/03/2013
Hello there!
We apologise if you feel your quote has been mis-leading, As a broker, fee's and any further charges are included within the quote we offer you and MCE Insurance aim to be the number 1 provider of motorcycle insurance, therefore we want to resolve your complaint!
Please can you forward us your contact or policy details via our email: info@mceinsurance.co.uk or via our facebook page. Once we have received your details a member of our Customer Service Team will be in touch!
MCE Insurance Guru :)
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Thesundowns's Comment
Written on: 21/04/2013
I bought a policy with them and they charged me £350 odd for fully comp, thought it was steep but had breakdown thrown in, so I took it.
Had to chase them for months for paperwork and eventually they sent me my schdule with the ACTUAL amount of the premium as £165.
I questioned them and was told the difference was a "brokers fee and other charges". I asked them to split it and the only other charge they could add ( as I take no extras ever) was £1.08 for something or other.
I challenged them again and rerally pushed for the difference back and they gave me it.
No to breakdown; as I mentioned I took this as I drive a classic car and need breakdown. I breakdown and get the RAC guy out who then informs me I only have cover for 10 miles and no recovery. So I had to then fork out £150 to get me, 3 kids, wife, dog and caravan home. Might add the RAC wouldnt send out a recovery truck until I filled in a customer survey online and them had to wait 3 hours in the snow and driving wind to get picked up.
I sent them the bill and clearly they hate my guts as they tried to catch me out with a "so what car club are you a member of" phone call. (condition of the sale is you join one - didnt stop them taking the cash before I had right enough).
Just plain avoid this lot. I know how these review things work as Ive been asked to post positive reviews for the company I work for and the ones at the top are clearly bogus and here to bury these ones.
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Showing 21 - 30 of 207 Reviews
★★★★★
“Motorcycle Insurance”
Written on: 01/03/2013
[name removed], can I please drop you a quick line to offer both my praise and satisfaction in relation to my recent change in policy details which was carried out by [name removed]. His professionalism and customer satisfaction were 5 Stars . Not only will I be looking to renew with MCE due to his high customer care when the time arrives but will look to MCE for other products and pass onto both my friends and colleagues , for which can only described as a excellent , please pass on my... (read more)
Mce_Insurance_Guru's Comment
Written on: 06/03/2013
Hello,
At MCE Insurance we aspire to offer an excellent customer experience and so it is always rewarding to hear praise from our customers for the hard work we put in.
We look forward to dealing with you in the future.
MCE
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★☆☆☆☆
“Useless! Useless! Useless!”
Written on: 21/02/2013 by WhiteNinja (1 review written)
I have recently upgraded my policy (two weeks ago) to include courtesy bike in case of accident. It was only after I came off my bike this morning thanks to some ice that I found out the real truth. I tried calling at 06:30 but no-one answered the out of hours line. So I was sat at the side of the road, freezing, late for work and no chance of recovery. Even the police didn't come out! So it turns out after first being told that a courtesy bike is only given if paid by a 3rd party, even on a... (read more)
Mce_Insurance_Guru's Response to WhiteNinja's Review
Written on: 22/02/2013
Hello,
We are sorry to hear of the dissatisfaction that has been caused following the above query.
Please email us your details as we would like to look into this further for you. With this, we will shall see if there is anything that can be done to help you further.
Please email your details to info@mceinsurance.com
MCE Guru
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★☆☆☆☆
“rip off merchants”
Written on: 30/01/2013 by petemoore (1 review written)
had my insurance with them over 2 years ago,all paid for and forgotten now im living ina new country and am getting pestered by them daily with there money thugs credit collections uk ltd saying that i owe them money i have checked and rechecked and am in the right but they will not take it and my only way now is to have it out in court,a costly experience,but 1 i am willing to take as these bulling thugs need to be taught a lesson. do not get insurance with these scammers it will cost you... (read more)
Mce_Insurance_Guru's Response to petemoore's Review
Written on: 31/01/2013
Hello,
We are really sorry to hear that you have had a bad experience with MCE and we would really like to investigate this matter for you before it goes any further.
As we are keen to get this resolved, would it be possible for you to contact us with your policy details so we can look into this further for you?
You can contact us by emailing us at: info@mceinsurance.com att: MCE Insurance Guru
We look forward to hearing from you.
MCE
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Petemoore's reply to Mce_Insurance_Guru's Comment
Written on: 31/01/2013
now you want me to contact you what a joke
firstly you have never contacted me with this supposed problem
sent your credit people onto me and their numerous lies
and now the credit people want me to provide account details and dates
surely if you think i owe you money you will have all the data
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Mce_Insurance_Guru's Response to petemoore's Review
Written on: 01/02/2013
unfortunately without any contact details ie policy number or a valid phone number for you it is not possible to investigate any further
please dont hesitate to contact the Mce office on 0871227920 or info@mceinsurance.com
Kind Regards Mce
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Petemoore's reply to Mce_Insurance_Guru's Comment
Written on: 21/02/2013
still getting pestered by your credit collections uk ltd.
they keep asking me for account details and payment dates
as you(mce)are accusing me of non payment then you should have all the relevant documents and accounts avaliable.
but no strangely all your accounts are missing so you are accusing me with no evidence to support your claim
but as i have read hundreds of bad reviews of mce then this comes as no surprise.
as i have told (name removed) many times stop pestering me or take me to court
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Mce_Insurance_Guru's reply to Petemoore's Comment
Written on: 22/02/2013
We appreciate that you are dissatified with the level of service you have received.
We would like to look into this matter further and see what can be done to resolve it today.
Please email us on info@mceinsurance.com with the policy details.
MCE Insurance Guru.
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★★★☆☆
“Better than some! But could do better...”
Written on: 28/01/2013 by Laverdabru1116 (12 reviews written)
Well, going against the grain, but I had a generally - but not totally - positive experience with MCE. They had to deal with my first & only claim in 35 years of biking. I was satisfied with the end result, but feel it could have been dealt with far quicker & more efficiently. There seemed to be little communication between various departments. I was also annoyed to be constantly phoned by 'ambulance chasing' firms after my claim - the only way they could have got my details was from an... (read more)
Mce_Insurance_Guru's Response to Laverdabru1116's Review
Written on: 29/01/2013
Hello,
I'm sorry to hear about the experience you have had with our claims team. We do endevour to settle all claims as soon as possible - this does depend on the severity of the claim, and if a third party was involved.
We do have a set period of time on how long you will recieve the courtesy bike. Our claims team would also provide you with a set date and time when they will collect the hire bike.
Our quotes through the internet will be cheaper, as you will recieve discounts for purchasing your insurance online.
We value every customers feedback, and use this to ensure we provide the best customer service.
If you do have any further questions, please contact us on 0871 222 79 20.
- MCE Insurance Guru
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Laverdabru1116's reply to Mce_Insurance_Guru's Comment
Written on: 30/01/2013
Thank you for your rely, MCE Guru.
Regarding your comments;
There was a 3rd party involved. I was hit from behind, in broad daylight, whilst waiting to pull out on a roundabout - in in front of witnesses. All the details were provided to your firm within a few days. It apparently took you a good while - like months - to contact the witnesses
Courtesy bike - I was not informed how long this would be available for. Or a collect date. As I said in my original review, I had a semi hysterical call telling me I could not use the courtesy bike any longer, & it would be collected. Having checked my diary, it was parked unused for close on 10 days before being collected.
In your reply, you do not address why I was constantly phoned by 'ambulance chasers' - the only way they could have got my personal details is from your firm, or someone involved in the claim.
As for your quotes being cheaper online - why on earth are you trying to shaft a loyal customer by charging an excessive amount in their renewal? When they can go online & get the same cover for 30%+ less ? From you? It used to be that for loyalty to a company, you were rewarded.
I await your reply with interest.
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Mce_Insurance_Guru's reply to Laverdabru1116's Comment
Written on: 22/02/2013
Hello,
Following the query about the courtesy bike cover, there is a policy booklet supplied when the policy is set up. These policy booklets are accessible online but there is also a small breakdown of what you are entitled to, in the documents.
'Ambulance chasers' are not something we are familiar with as a company. We do not supply customer details to third party companies.
Also, in regards to the renewal prices, would you like us to look into this further for you to see if there is anything that can be done regarding the quotation you have received?
If so, please email us your details to info@mceinsurance.com. We will also look into the other queries that have been addressed above, further for you.
MCE Insurance Guru
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Laverdabru1116's reply to Mce_Insurance_Guru's Comment
Written on: 25/02/2013
Thank you for your reply, MCE Guru, abeit 3 weeks after my last comment.
Courtesy bike cover - Who has the time to go through all the paperwork & small print supplied with a policy?
It also seemed very silly that the courtesy bike sat unused at my place for the most of a fortnight, whilst I had to cycle the best part of 20 miles per day to & from work. Not my fault that it took so long to settle a straightforward claim, see previous comments.
Ambulance chasers - As the matter was not reported to the police, the only way a 3rd party could have known was from the other parties company (NFU) or MCE.
Renewal price - thank you for your offer, but I have already renewed on line.
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★☆☆☆☆
“give us your money!”
Written on: 26/01/2013 by thesundowns (2 reviews written)
I used MCE previously and had problems mainly with the policy docs and also with the broker they use for instalments - dont ever pay MCE by instalments! So after a few years away from American Cars I return and as I needed a quick set up (it was a sunday and i had to set it up on the train) I used MCE. Set up couldn't have been faster. Great I thought... This was in November. I still dont have correct policy documents despite umpteen attempts, emails and lest we forget calls to their... (read more)
Mce_Insurance_Guru's Response to thesundowns's Review
Written on: 29/01/2013
Hello,
We apologise for the problems you have had recieving your documents.
Our turn around time on documents when you first set up the policy is 24 hours through email. If you haven't recieved your documents within this time frame, we advise you to call in order for us to either send via email or to send your documents through the post.
I have passed your information to one of our Customer Action Team advisors in order to get your documents to you.
If you haven't recieved this email within 4 hours, you are welcome to email to info@mceinsurance.com for the attention of "MCE Insurance Guru" for me to investigate this further.
- MCE Insurance Guru
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Thesundowns's reply to Mce_Insurance_Guru's Comment
Written on: 29/01/2013
I have them now. Thanks, again, multiple copies.
Next question is why my insurance premium in the schedule is £165 and yet I was charged £351 - I have no additional extras and breakdown cover was free. IPT is only £33 on that amount.
On the face of it it looks like you are charging customers 111% to set up a policy. That's one hell of a brokers fee.
I have ready escalated this to a formal complaint and will be passing on to the ombudsman.
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Thesundowns's Response to thesundowns's Review
Written on: 06/02/2013
Still waiting on an answer to this. Was told in email this had been taken as a formal complaint.
MCE Insurance have charged me more than 100% fee for arranging this policy. Now, in correspondance with customer service I was told by Ben Rowe:
'
We can confirm the brokerage fee is variable but is in relation to the insurance premium, the overall cost of the policy is the most important factor of the policy and in this instance must have been acceptable to yourself as the policy was purchased with MCE. '
With regard to legality here, I draw your attention to below which is law and most certainly has not been followed by MCE.
'The broker must provide the client with details of any fee (or the basis of calculating any fee) before the client incurs any liability to pay, or before the conclusion of the insurance contract, whichever is earlier (ICOBS four.three.oneR).'
Three times Ive asked how this is calculated and if you feel that over 100% arrangement fee is fair and just, for setting up a policy, and I've had a vague different response each time.
Back to you.
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Mce_Insurance_Guru's reply to Thesundowns's Comment
Written on: 22/02/2013
Hello,
We are just writing following correspondence you have had with ourselves over the phone, to confirm that the matter at hand has now been resolved for you?
MCE Guru.
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Thesundowns's reply to Mce_Insurance_Guru's Comment
Written on: 21/04/2013
Yes it has thanks and you now have a new one for the £135 I had to pay for your 'free breakdown cover' to get my car taken home.
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★★★★★
“Great Service!”
Written on: 15/01/2013
I feel the service is excellent, your team have a fantastic customer care/service, your delivery is very polite and professional. Your excellent service helped me feel more positive in a bad situation. Thanks for all your help! Margaret Morris (read more)
Mce_Insurance_Guru's Comment
Written on: 15/01/2013
Hello Margaret,
Thank you so much for the positive review! We value every customer.
Reply to this comment
★★★★★
“Quick setup without any complications ”
Written on: 14/01/2013 by DannyRecaro
Dear Richard, Just thought I'd write an email regarding a policy that I had taken out with MCE insurance. I would like to praise Kerry for all her efforts and excellent customer service, she was extremely helpful under the circumstances and managed to set up my policy without any complications. I have just bought a 2007 Yamaha R1 and will be keeping the bike for several years to come. i would be staying with MCE insurance for the same period of time because of Kerry's service. She is an... (read more)
Mce_Insurance_Guru's Response to DannyRecaro's Review
Written on: 15/01/2013
Hello Daniel,
Thank you for such a positive review! We have passed this on to the appropriate team for them to feed out to the advisor.
MCE Guru
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★★★★★
“No problems”
Written on: 06/01/2013 by tishtash92 (1 review written)
My name is Natasha from Ipswich, i just wanted to get in touch and let you all know that as i am a new rider I am very wary of what I have heard about insurance companies in the past but i am totally blown away by the service i have been given, and am still getting i have been with them for less than two weeks and you have answered all my and my partners questions, and settled any doubts i have had and just been thoroughly excellent. working in a call center myself i know how hard it is to... (read more)
Mce_Insurance_Guru's Response to tishtash92's Review
Written on: 08/01/2013
Hello Natasha,
Thank you so much for the positive review. As a customer your views are important to us.
-MCE Insurance Guru
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Tishtash92's reply to Mce_Insurance_Guru's Comment
Written on: 28/03/2013
ifi i could withdraw this comment i would, cancelled my policy without telling me, i tried to move my payment date to correspond with my payday made a call to them to sort this and didnt think anymore of it, get a letter 8 days before i get paid the following month saying my account is in arrears and that they have whacked on a charge of £25 on top of the £25 charge that my bank hit me for aswell long story short MCE were blaming close premium finance and CPF was blaming MCE there was nothing i can do, now on the phone for the 5th time today as when they put me on hold they actually hang up on you or divert you back to the main menu so you have to wait and explain everything to someone else AGAIN or just get through to someone. I work in a callcentre i know its hard and i know i shouldnt get angry at the agent who is unfortunate enough to take my call but i cant help it i feel sorry for the poor guy who is taking my call right now, the whole time i have been writing this i have been kept on hold and am ust waiting to be cut off again. i will NOT be renewing and i will be advising my friends and family not to go with this company. i cannot stress enough how much i wish i had listened to the other reviews on here, if i can stop ONE person from making the mistake of signing up with the company i will have done have done them a massive favour. STAY AWAY!
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★☆☆☆☆
“Worst insurance - Do not use!”
Written on: 28/12/2012
MCE is by far the worst insurance. Not only did my insurance documents arrive only after bombarding them for two weeks with emails and phone calls, but now my policy has been cancelled with 1 day notice without giving any explanation nor the option to contact someone after 6pm. After having been insured with MCE for 2.5 months, fighting with unfriendly call centre staff, being terrorised with automatic phone calls during my work time and receiving no reply to any emails, I am now rewarded... (read more)
Mce_Insurance_Guru's Comment
Written on: 03/01/2013
Hello,
We are really sorry to hear that you have had a bad experience with MCE and we would really like to investigate this matter further for you. When contacting MCE we always aim to offer a first class customer service and therefore it is really disappointing to hear that you feel our staff were unfriendly when contacting us.
MCE Insurance is determined to retain their customers and only cancel policies as a last resort, it is unfortunate that due to the Christmas period the letter we sent you was delayed & we understand your frustration in regards to the refund which is calculated through the insurance underwriter.
As we are keen to get this resolved, would it possible for you to contact us with your policy details so we can look into this further for you?
You can contact us by emailing us at: info@mceinsurance.com att: MCE Insurance Guru or calling on 08712227920.
We look forward to hearing from you.
MCE Insurance
Reply to this comment
★☆☆☆☆
“Not happy”
Written on: 10/12/2012 by Sohollow (1 review written)
Had to put in a claim coz some numbty reversed in to me bike and knocked it over still waiting to get my bike repaired 2month later then get a bill 2day for recovery why it come to me I don't know I guess I'll have to pay for it and wait months to get my money back (read more)
Mce_Insurance_Guru's Response to Sohollow's Review
Written on: 11/12/2012
Hello there,
Im sorry to hear you have had to wait a while to receive a pay-out for your motorbike. At MCE we have our own MCE Claims assist team who will be best dealing with your query.
If you could forward us your contact details to info@mceinsurance.co.uk or via our facebook page, This way we can locate your policy we can then look into this for you and request for our claims team to give you a call.
Look forward to hearing back from you.
MCE Insurance.
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See next 10 reviews
Showing 31 - 40 of 207 Reviews
★☆☆☆☆
“Avoid at all cost”
Written on: 09/12/2012
MCE uses a company in Denmark to underwrite their insurance and then tries to direct you to them in the event of a dispute. They cancelled our policy 11 weeks after an accident WITHOUT telling us, keeping six months premium and did all they could to avoid paying out because an uninsured cyclist caused the accident. Now with the financial Ombudsman, who says they have had numerous complaints about this company. Their offices are in two uk locations who do not communicate and cannot see one... (read more)
Mce_Insurance_Guru's Comment
Written on: 11/12/2012
Hello.
We apologise for the bad experience you feel you have had with MCE Insurance. We do want to investigate this futher for you and resolve your complaint.
If you can email us for contact details a member of our Customer Action Team will call you to discuss the matter further.
Please email us at: info@mceinsurance.co.uk or message us via our Big Ed page on facebook.
MCE Insurance Guru :)
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★☆☆☆☆
“WORST Insurer I've dealt with in 25+ years motoring!!!”
Written on: 01/12/2012 by Disgruntalled
They may be cheap, but the saying 'You pay for what you get' certainly applies to MCE Insurance. I renewed my bike insurance with them in December last year and provided the necessary proof of no claims. In September this year I had a call from MCE saying they would have to charge me an additional premium because I didn't have the required number of years NCD as shown on the MCE policy. I knew this couldn't be right, as I would have used my last policy to renew. On checking, I was correct,... (read more)
Mce_Insurance_Guru's Response to Disgruntalled's Review
Written on: 01/12/2012
We are sorry to hear you have recently had a bad experience with MCE Insurance.
We understand that you have had some issues with the documentation you have sent over, not being received in our office. There may have been an issue either with the post, or even via email depending on the method used to send the documents over.
We would like to look into your case individually. Please can you private message us via the MCE Guru page on our faceook, or even by emailing us on info@mceinsurance.com. Disclose your name and policy number to us, and we shall look into this for you and get back to you shortly. - MCE Guru :)
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Mce_Insurance_Guru's Response to Disgruntalled's Review
Written on: 03/12/2012
Hello there,
We're sorry to hear about the trouble you'd had with MCE Insurance. Unfortunately, the problems you had with our email system is generally because we have a high number of emails being received all at once - Sometimes this means emails do not come correctly and this is something the company is working towards resolve.
However, we would like to look into this further for you. If you could send us an email, or write to us on our facebook page with your details attached we can get one of our customer service advisors to contact you. Please subject your details with “FAO: MCE Guru”
Look forward to hearing back.
MCE Insurance.
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★★☆☆☆
“Robbery”
Written on: 27/11/2012
I bought bare third party insurance to get bike imported to UK, paid in full over the phone and want to cancel policy a few days later. For three months was fighting for my refund, spent £££ for nonstandard numbers calls and got back something like 25 per cent less than paid. It's robbery, I should pay first yearly rate and close DD next day then forget about whole case. Beware of this. (read more)
Mce_Insurance_Guru's Comment
Written on: 28/11/2012
We are sorry to hear of the inconvenience following the cancellation of your MCE Insurance policy.
If the policy had been cancelled within the first fourteen days, there is a cooling off period which has a standard cancellation charge and minimum time on risk charge.
Outside of this cooling off period, the cancellation is then based on a percentage rating depending on the underwriter and a variable cancellation charge.
We would like to look into this case for you so please can you email us on the info@mceinsurance.com email address. Just provide a few of your details, and we shall look into this for you - MCE Guru
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★☆☆☆☆
“MCE. Rip off. ”
Written on: 27/11/2012
Bought insurance (£160) on phone for a, new to me , triumph st1050. I recieve docs 7 days later. 7 days later i get a phone call from MCE informing me that they've mis-quoted me , due to having the wrong cc's on my policy for my bike. The only thing i found wrong was on the proposal form which said st955 instead of st1050. The actual certificate was correct. I'm now informed that unless i pay £140 immediately my insurance becomes invalid! I am now trying to stay polite and calm. Amongst... (read more)
Mce_Insurance_Guru's Comment
Written on: 28/11/2012
We are sorry to hear about your recent experience with MCE Insurnace.
We would like to look into your case for you. Please can you email us on info@mceinsurance.com with your details and policy number. We shall then get one of the customer action team advisors to look into this for you and give you a call back in due course. - MCE Guru
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★☆☆☆☆
“MCE Insurance no details of breakdown insurance, then...”
Written on: 21/11/2012 by KimMaidment (4 reviews written)
I looked for motorcycle insurance on Moneysupermarket.com and MCE Insurance came up. All the boxes were ticked including breakdown cover and legal insurance. I tried to find what sort of breakdown cover in "More details" but it did not list the Breakdown cover so, stupidly I thought, this must be ok, so paid for it. I was sent some scant attachments and still could not find what sort of cover they offered so I 'phoned them. They said it was roadside or they would tow my bike to a garage... (read more)
Mce_Insurance_Guru's Response to KimMaidment's Review
Written on: 22/11/2012
On the 22/11/2012 we had an e-mail explaining the client's problems and have agreed a full refund will be issued back to
the client. We always try to inform our client's about their policy
whether they take a policy out on-line or over the phone, it is
unfortunate in this case that the client was not able to access
the information on-line under more details.
At MCE Insurance we look at all complaints raised by our
customers and seek to get a quick & reasonable response.
In this case we were able to reach an mutually acceptable
resolution.
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Kimmaidment's reply to Mce_Insurance_Guru's Comment
Written on: 22/11/2012
MCE Insurance have agreed a refund. I will be surprised when it arrives back in my bank but I will keep everyone posted. I did look at the 'more details' section and retain a copy of this but the information was not there. (I bet they have changed it now!) It was only after I wrote to the financial services ombudsman and sent them a copy that they suddenly offered a refund. When I complained to them several times before by e-mail and 'phone they refused. i will update later if I get the full refund.
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Mce_Insurance_Guru's reply to Kimmaidment's Comment
Written on: 01/12/2012
If you still feel that the resolution to your complaint was unsatisfactory, then please email us on the info@mceinsuranc.com address, and put it to the attention of the MCE Guru for us to look into further for you. - MCE Guru
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Kimmaidment's reply to Mce_Insurance_Guru's Comment
Written on: 09/12/2012
Money is now refunded. Before I wrote to the ombudsman they refused a refund and were quite rude. After I wrote and sent them a copy they refunded the money!
Very poor customer service, if they had listened and been concerned they may have understood why I was making a complaint, who knows they have have even amended their advert so they don't have this sort of complaint again. Unfortunately they just were not interested.
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★☆☆☆☆
“Choose another insurer”
Written on: 19/11/2012 by Ryanh92
I recently purchase quad bike insurance from mce the price was £20 more expensive than I had but I choose them because they gave breakdown cover. Paid £390 however the quad I was meant to be buying the deal fell through.. So I phoned up mce though nice and easy change the quad over .. Put on hold for 10 mins and came back with yeah it's going to be £74 more when I queried why because the cc was lower than the original one I set up they couldn't give me an answer. Anyway went back to... (read more)
Mce_Insurance_Guru's Response to Ryanh92's Review
Written on: 19/11/2012
Hello there,
We apologise if you feel that our service so far has been poor.
If your policy is within the first 14 days cooling off period, there is usually something we can offer to resolve any queries. In regards to your case, changing a vehicle with in this time can change the premium and standard to any policy there are set administration charges.
Looking further into this I can see that your query has now been resolved but if you do wish to discuss this further, Please contact us via our facebook page or call us on 0871 222 79 20.
MCE Insurance Guru.
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★☆☆☆☆
“Wores than terrible”
Written on: 06/11/2012 by ecks1960 (1 review written)
I took out motorcycle insurance with mcn before going on a trip to europe with my wife. I got a great quote . then it wwas down hill from there when i checked my documents there was no european break down cover the motorcycle reg was wrong.i phone the mcn and was kept on a call wwaiting que the the most irrating recorded message for was seemed a lfe time. my phone bill confirmed this as i was charged £28.00 for the call. So you would think that would be it but no when my bank statement came... (read more)
Mce_Insurance_Guru's Response to ecks1960's Review
Written on: 07/11/2012
Hello Eric,
We are sorry to hear that you have had a bad experience with MCE.
We have pulled up the insurance policy you have set up with ourselves, and can see that there had been previous queries resolved for you from before inception.
In regards to the phone bills, we can have a look into that further for you. If possible, would you be able to email us with a copy of the phone bill showing these charges, and this can be referred on for you.
If you require a call, we can get one of our customer action team members to contact you. Do not hesitate to email us if ever you do require a call from ourselves.
Look forward to hearing from you shortly
- MCE Insurance Guru
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★☆☆☆☆
“RUBBISH!”
Written on: 26/10/2012
had insurance from them for a year and wanted a few more months so I paid out the year and they said I will be able to receive the money I am owned back when I want. did this and its taking 3 months to get my money back and each month it gets less and less! still not received my money and from trying to received and till now I have lost over £180 where I haven't used the bike and and they say they are sending forms through and don't get anything. also asked if they did temp cover and 3 out... (read more)
Mce_Insurance_Guru's Comment
Written on: 29/10/2012
Hello there.
We are sorry to hear about the experience you have had with MCE, As per our terms and conditions it states that a credit note will be issued to you once the refund is available, in this case the underwriter you are with have a maximum of 90 days to release the credit note. We understand your frustration and would like to investigate this further for you, At MCE we aim to deliver exceptional customer experience and hope we can resolve this for you.
As for the documents you have yet to receive, We would like to look further into this matter and if needs be, find out an alternative way to them to you.
Would you be able to send us your contact details so we can get this resolved for you, you can do this by sending us an email to: info@mceinsurance.com or alternatively you can send us a private message on our MCEGuru Facebook page.
We look forward to hearing from you shortly.
MCE Insurance Guru :)
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★☆☆☆☆
“Are they serious?”
Written on: 12/10/2012 by aNgRyBiKeRdUdE
Obtained an online quote from them which clearly states the quote was valid until the 24th October. I went and purchased the motorcycle knowing the insurance was not too expensive. I called them on the 12th October to begin the policy and they now want another £200 more for the exact same details! I even gave them the registeration of the bike in question on the initial enquiry. I explained the quote I had printed clearly stated that it was valid for another 12 days. Their reply "oh that... (read more)
★☆☆☆☆
“Stay away”
Written on: 12/10/2012
Stay away, worst insurance experience ever, as said above rip off. Had bad insurance deals before but this is absolute rubbish. (read more)
Mce_Insurance_Guru's Comment
Written on: 12/10/2012
Hello,
I am sorry to hear you've had a bad experience with MCE Insurance. We appreciate your feedback and we are always looking at ways to improve to resolve any queries.
If you would be able to send us your contact details as we would like to get this resolve for you, you can do this by emailing us at info@mceinsurance.com
We look forward to hearing back from you
MCE Insurance Guru :)
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Mce_Insurance_Guru's Comment
Written on: 21/05/2013
Hi Sir,
If you could provide us with a contact number & policy reference to info@mceinsurance.com for the attention of MCE Insurance Guru we are more than happy to discuss your policy further and see if there is anything we can do to resolve the issue satisfactorily.
Thanks
MCE Insurance Guru