MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
1921
79.7% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★★★★★

“Hassle free, lovely lady to deal with.”

Written on: 09/02/2016 by Agustabull (1 review written)

I've just got bike insurance from mce and dealt with a lovely person called Pau line, work code PG, i needed to insure the bike using the chassis number so she sorted this no problem, I'll be recommending mce to everyone. Very happy. Thanks. Brendan… Read Full Review

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★★★★★

“great quote and extras as standard MEGA!!!!”

Written on: 08/02/2016

Looking for better quote for my KTM RC8 R found comparison sites not helping then decided to go with MCE to see if can better the deal........well surprised they did and snapped quote up in heart beat Breakdown cover included personal injury and protected helmet and leathers all with affordable payments per month. For me personally I would recommend MCE for the fact that maybe cut out middle man and go see MCE you be quite surprised I was… Read Full Review

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★☆☆☆☆

“Dishonest and shameful”

Written on: 08/02/2016 by SimonJackson23 (1 review written)

After agreeing a price and getting a quite ref I then proceeded to cancel my existing insurance . When calling to make my payment MCE explained they had made a mistake and wanted to charge me over £200 more. They admitted their mistake but refused to take responsibility. Unethical , immoral and if they play their recorded call back , probably illegal. I am referring them to the ombudsman . Pathetic behaviour from one of the so called big insurance companies - they are just a broker at the… Read Full Review

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★☆☆☆☆

“THE WORST COMPANY EVER !!!!! AVOID AVOID AVOID”

Written on: 07/02/2016

I do not know where to begin there was so many issues with MCE ... let's start from the beginning- I have made a policy with MCE few years before... all went well until someone had cloned my vehicle. Funny enough - I have sold this vehicle so a) claim had noting to do with me, b) I had proven this quickly by using MBI & police.... MCE has never updated their records they have tried maniacally to cancel my NCDs and yet after scaring them with Ombudsman I have to explain this over and over… Read Full Review

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★★★★★

“8 yrs still with um they take some beating!!”

Written on: 07/02/2016 by Nash362 (1 review written)

Been with mce for the last 8 yrs. Every year I check bike comparisons (real bikers use tiger) not go compare.. mce still come out tops.. but free breakdown and no claims cover and that track day malarky and 186 days European with no need to inform them which is great if I fancy a weekend in france.. sales people not pushy knowledgeable and very efficient.. keep it up... Top for bikes!!… Read Full Review

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★★★☆☆

“Serious but could be faster sorting things out”

Written on: 06/02/2016 by Welch85 (1 review written)

I had some difficulties to quote, only because I'm an Independent Film Producer/Director. The first member of the staff I talked to couldn't give me a quote and sent my case to a special sector. The return call took a little bit long and again I had to explain my occupation, detailed this time. Then I had to wait a little bit more, tried to call a few times until they call me and give me the quote (this member of the staff was really nice). It took me more than 6 hours to conclude and as I was… Read Full Review

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★★★☆☆

“internet prices ”

Written on: 06/02/2016 by 378Hancock (1 review written)

very misleading as online quotes say one price , and then gives you a number to contact to accept then BOOM the price goes up within 3 mins "WHY" mine went up by over £60 so reverted back to online payment which i dont like doing , cant understand why a huge price increase for 1 phone call in my opion not a good way to attract new custom… Read Full Review

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★★★★★

“Helpful in every way!!”

Written on: 05/02/2016 by Grabowski212 (1 review written)

After passing my mod2 and gaining a full licence i was in need of some new insurance for my new gsx650f, my previous insurer whom i was a loyal customer with for over 5 years and who i had a policy with for my 125 van-van informed me that the model i now own they do not cover??? Almost all of my biker friends are with MCE and so i decided to give them a try, i was unsure at first but the moment the sales team picked up the phone they really put my mind at ease, from beginning to end they went… Read Full Review

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★★☆☆☆

“Not happy robbing gits”

Written on: 05/02/2016 by Ren28rut (1 review written)

I have been with mce last year. I went to renew and was told the price. Was shocked so looked on compare the market. After comparing my new price and again mce coming out top. I called them and was told the info i had put into the computer was wrong. I argued alot about it and dispite them telling me it was wrong and need to pay £80 more, i went with it on the go compare. I have printed my info off and all is correct none of the info was wrong like they said it was. mce was trying it on… Read Full Review

Mce_Customer_Services's Response to Ren28rut's Review

Written on: 06/02/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★★★

“It would take a lot to make me change insurers”

Written on: 05/02/2016 by JohnHead (1 review written)

Unfortunately, I had an accident some time ago. MCE were great and made it their problem, not mine. You only know the worth of an insurer if you have to use them. I'm sure I could have got it cheaper but what service would I receive if I needed help?… Read Full Review

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★★★★★

“Insurance Settlement”

Written on: 05/02/2016

I had an motorbike accident in December 2015,I'm insured with MCE who had been fantastic until this point.To cut the long story short,when it came to making a settlement,Ispoke to a range of cust serv staff,some good,some bad but ONE stood out for me - Hollie. If only they were all like her.Hollis took the time to fact-find and her 1st call resolution attempt is/was exemplary.What I hadn't achieved in over a dozen calls was achieved in 1 call with Hollie.If you ever have to make a claim,ask for… Read Full Review

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★★★☆☆

“Policy documents”

Written on: 05/02/2016 by 373Wood (1 review written)

On line chat with CM. Helpful and solved the problem quickly… Read Full Review

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★★★★☆

“You never know?”

Written on: 05/02/2016 by 29Orr (1 review written)

I went with MCE after a friend recommended them, I was previously with Bennetts but got an online quote from MCE for the GSXR1000 I was buying and they were £90 cheaper than Bennetts. Despite saving money initially you never quite know how good an insurance company really is until you need them?… Read Full Review

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★★★★☆

“Renewal notice arrived?”

Written on: 04/02/2016 by Pandaflip (1 review written)

MCD sent me my renewal reminder by email. Before contacting them I ran my details through the Meerkats - happily, MCE came out cheapest (again… hooray!). I called them up and spoke with a friendly guy who ran through my details to confirm no points or accidents since my last confession. After a few minutes it was confirmed that my quote this year had dropped by £125! Normally this would be great but it was £150 MORE than the Russian-accented rodents had claimed for MCE. I asked if they… Read Full Review

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★★★☆☆

“Why Is There An Admin Fee?”

Written on: 04/02/2016 by 141Gibbs (1 review written)

I'm sure I will be happy with the service but why is there an admin fee? I went through the process on a comparrison website. I clicked on the insurance I wanted. I reviewed my details online. I submitted the document. I made the electronic payment. I downloaded my insurance documents from the online portal. How did MCE earn their £22 admin fee?… Read Full Review

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★★★★☆

“Customer service review”

Written on: 03/02/2016 by Vovaniose (1 review written)

After a long process of going through the claim and constantly being on the phone I had the pleasure of talking to the claims department and i can go to say that she is the only reason why i might consider MCE again. By a mile the most helpful person i had the opportunity to talk to so far , got everything sorted quickly and finally managed to put a smile on my face. She is an awesome example of how customer services should operate and if MCE employs people with her type of attitude I am sure… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 03/02/2016 by nitrousnige (1 review written)

I waited 6 minutes for someone to answer and was immediately cut off. Rang again, waited for another long time (didn't count how long just painfully slow to answer) before I finally got through to an adviser. Was then subjected to over half an hour of drivel before I finally got my insurance renewed. This is an appalling service and a waste of your customers time, you need to answer the phones a lot more quickly, and review your processes to make renewal a lot easier and quicker, it is… Read Full Review

Mce_Customer_Services's Response to nitrousnige's Review

Written on: 04/02/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Michael Sullivan. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards

Michael Sullivan

Customer Service Manager
MCE Insurance

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★★★★★

“SUPERB DEAL FOR BIKE INSURANCE AND PROFESSIONAL”

Written on: 01/02/2016 by Lucap348 (1 review written)

AN ASTOUNDING PRICE FOR SUPERBIKE INSURANCE AND EVERYTHING I DID ON LINE WAS AS GOOD AS ANYTHING ELSE. HAVE BEEN HONEST IN MY INSURANCE DETAILS AND MCE HAS BEEN FANTASTIC IN ALL ASPECTS OF BIKE INSURANCE AND TELEPHONE CALLS BETWEEN EACH OTHER. MY GXSR 600 IS LIKE NEW AND WILL BE TAXING IT ON THE FIRST OF FEBRUARY. MY BIKE IS GARAGED WITH CAR IN FRONT. I ALSO HAVE A SUZUKI BANDIT INSURED THROUGH SWINTON AT DARTFORD KENT. WILL BE SELLING THAT VERY SOON. WILL BE INTERESTED IN CAR INSURANCE WHEN… Read Full Review

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★★☆☆☆

“Massively varying costs on same vehicle through MCE”

Written on: 30/01/2016 by Zayden218 (1 review written)

I initially took out insurance with MCE on my motorcycle which came to a total of £406. It was a bit more as I initially opted for DD payments. I did another price comaprison serch a week later using the same comaprison website and it came out at £196. This was if I paid in one lump sum. The difference in price is not all due not even slightly down the the DD option. I only went on to see if I could knock the price down a bit by cancelling the poor recovery cover (which comes as standard so… Read Full Review

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★★★★★

“great insurances”

Written on: 29/01/2016 by LamarWarner (1 review written)

easy to do and great service, very good price for services the provide… Read Full Review

Bigedmce's Comment

Written on: 29/01/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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