MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2631
78.6% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★★★★☆

“Great customer service ”

Written on: 26/07/2016 by Keating251 (1 review written)

I called 3 times because I needed to get an email to retrieve a vehicle I purchased and finally I could do it when the lovely lady solved the problem . She was very kind and understanding and got it done in no time… Read Full Review

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★★★★★

“MOTORCYCLE INSURANCE ”

Written on: 25/07/2016

Did a upgrade on my existing policy on my motorcycle through MCE and I had a chap on the phone. Quickest most efficient phone call I've had in my life New what he was doing, told me everything I wanted to know and most of all was happy Hope he gets promoted :D… Read Full Review

Bigedmce's Comment

Written on: 26/07/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Easy transition from one bike to another”

Written on: 25/07/2016 by Vertinghas (1 review written)

Was expecting transferring an existing MCE policy over to a new MCE policy with a new bike would be an enormous hassle. Didn't have to wait long on hold at all before quickly being put through to a very friendly and helpful chap in Customer Services, felt like he went the extra mile and made the process easy. We did the calculations from both our ends to make sure the price was right for the policy. Was good to be treated like a person rather than a cash piñata!… Read Full Review

Bigedmce's Response to Vertinghas's Review

Written on: 26/07/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★☆☆☆☆

“Joke customer service”

Written on: 24/07/2016

I renewed my policy in may and still haven't received my documents, so I called last Thursday, didn't catch the guy's name, (mumbled it during his intro). He advised he would send the policy to me "in the next minute or so". He also advised I could retrieve the documents myself from the website. Well the documents did not arrive by email, 10 days now, and when I went to register with the portal, I continually received a " user not found" error message. Having read other reviews of MCE, this… Read Full Review

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★★★★☆

“Less Bother with MCE”

Written on: 24/07/2016 by Rex424 (1 review written)

Easiest renewal ive ever done. It would be better if MCE did a continuation of insurance to save having to put all details in again. I am sure I would stay with MCE anyway as they out perform on every one else currently. Well done … Read Full Review

Bigedmce's Comment

Written on: 26/07/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★☆☆☆

“response”

Written on: 23/07/2016 by Travisi115 (1 review written)

asked a question via email two days ago,still no reply---dismal customer service,will go to a different provider on renewal date C.P… Read Full Review

Mce_Customer_Services's Comment

Written on: 24/07/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★★★

“First Time Claim”

Written on: 22/07/2016 by scBates237 (1 review written)

It was my first time in a roadside accident and therefore my first time placing a claim. Having explained the events of the collision to a staff member (4972), I was reassured that it would be understood as a non-fault claim. I didn't quite expect such a positive response and that I would be taken so well care of, as I'd never had to place a claim and was suspicious of insurance companies in general. MCE have definitely proven themselves as far as over-the-phone customer service goes and ranks… Read Full Review

Bigedmce's Comment

Written on: 26/07/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Outstanding customer service! Thank you MCE”

Written on: 21/07/2016

I rang customer service to make an accident claim and got through to a lovely gentlemen. He helped and explained the whole procedure as it was the first claim ever I have made so I thought it was going to be hard but couldn't be simpler thanks to his help! Any question I never understood he explained in simple terms and was very patient! Thank you once again for all your help and making this a ver simple procedure… Read Full Review

Bigedmce's Comment

Written on: 26/07/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★☆☆

“Thank you mce”

Written on: 21/07/2016 by Cardenasla402 (1 review written)

I'm a policy holder with MCE after having many issues speaking with various departments within the Business spoke with customer Service who helped get the issue sorted. thank you … Read Full Review

Bigedmce's Comment

Written on: 21/07/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Good people in customer service ”

Written on: 21/07/2016 by gtO'Neal78 (1 review written)

Got a problem with renewing my policy but one kind and polite lady helped me out and lowered my monthly payments. Thanks for great customer service… Read Full Review

Bigedmce's Comment

Written on: 21/07/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Claim for accident ”

Written on: 20/07/2016 by Jaymcm (1 review written)

My call for a claim has handled quickly and well I was left with no questions to ask as everything was covered by the call handler who was very efficient and thorough whilst processing my claim… Read Full Review

Bigedmce's Response to Jaymcm's Review

Written on: 21/07/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★☆☆☆

“Progress made for the first time with MCE Motorcycle Claim”

Written on: 19/07/2016 by des-mode (1 review written)

You know, I had thought that bike or car insurance was fairly straightforward, which to be fair, it is when buying insurance. However, have you ever attempted to make a claim with one of todays larger insurers? I have, or rather my son has relating to an incident some 11 months ago. To cut a very, very long story short, we are told that the settlement for our claim with MCE insurance (only £500ish) will be paid to my son's account within 10 days (we will wait and see!). This follows what must… Read Full Review

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★★☆☆☆

“Ok, not the best”

Written on: 19/07/2016 by Connera456 (1 review written)

Cheap for first year of cover, then tried to take my eyes out on renewal. Got same cover for half the price with another insurer. Will not go back to MCE even if they are cheaper next year… Read Full Review

Mce_Customer_Services's Comment

Written on: 20/07/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★★★

“Very good insurance ”

Written on: 17/07/2016 by MiloMartin (1 review written)

Very good customer service, quickly and efficiently. Every year gets interesting offers for new pokrycia.Jestem very happy with the insurance.Thank you… Read Full Review

Bigedmce's Comment

Written on: 18/07/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★☆☆☆

“Customer service ”

Written on: 17/07/2016

To be honest customer service and customer respect has been pretty poo,, only today I've managed to talk to an employee that helped me all the way and fixed everything for me, shout out to Shara Darlington, brilliant member of staff!… Read Full Review

Mce_Customer_Services's Comment

Written on: 18/07/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards

AJ Stewart
Customer Service Manager
MCE Insurance

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★★★★☆

“Good service.”

Written on: 17/07/2016 by Kennedyvn310 (1 review written)

Been with MCE for a few years now. I have 3 bikes and the insurance premium I pay is ok but could be cheaper. This year ive renewed the price got hiked quite a bit for an accident which my wife had (in our car) and in turn was not her fault. Seems a bit unfair to chastise me when there would be no claim against us for that said accident. That's the down side....plus side is their telephone support is good and the price I pay for the 3 is ok, and when I did have an accident a few years back… Read Full Review

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★★★★☆

“Really helpful on the phone recently, assured me all...”

Written on: 16/07/2016 by 403Sharp (1 review written)

Really helpful on the phone recently, assured me all was on track with my claim, shame MCE couldn't help with the cracked ribs! Thanks, will be recommending MCE to mates… Read Full Review

Bigedmce's Comment

Written on: 18/07/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★☆☆☆☆

“Awful staff and service”

Written on: 15/07/2016

I received an email asking me to contact them regards a missed payment. I called them and was basically spoken to like a misbehaving 5 year old child. They claimed they did not have my contact details, nonsense, they had mobile number and email address. They also failed to correct my street address despite being informed of the change. I missed a payment, my bad, but that does not give them the excuse to talk to me like I'm dirt. Will cancel if I'm treated like this again. Terrible company… Read Full Review

Mce_Customer_Services's Comment

Written on: 16/07/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Michael Sullivan. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards

Michael Sullivan
Customer Service Manager
MCE Insurance

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★★★☆☆

“Renewals should be easy !”

Written on: 15/07/2016 by F800GT (1 review written)

As an existing MCE customer renewing my insurance should be a quick and easy process. It took over 30min on the phone to get this done. Not sure why in this modern age i needed to repeat EVERY detail to confirm things. Surely the fact that "your insurance may be void" if you make false declarations statement should cover all aspects??? Also not sure what relevance going over historical facts is - they cant have changed can they !!… Read Full Review

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★★★★★

“GREAT SERVICE”

Written on: 15/07/2016 by Maddeng336 (1 review written)

Thank you 4774 for making my new claim as painless as possible. Like most people I guess this is a very rare experience and 4774 guided me through the claim in an extremely helpful and considerate manner… Read Full Review

Bigedmce's Comment

Written on: 18/07/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
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