MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2736
78.9% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for MCE Car & Motorcycle Insurance www.mceinsurance.com

MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★★★★★

“Customer service”

Written on: 28/09/2016

On changing my motorcycle details initially opted for the wrong destination on the self selection but once through to the correct department the advisor was very efficient friendly and helpful. The time taken to complete the transaction was short and no holding so no canned music to listen to. Thank you… Read Full Review

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★★★★☆

“Very helpful service”

Written on: 27/09/2016 by Evansos316 (1 review written)

Called on a sat afternoon to put my new bike on cover Charlene was helpful and polite. Shame about the additional £100+ but that's not her fault… Read Full Review

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★★★★☆

“Brilliant customer service from the person I dealt with ”

Written on: 27/09/2016 by Miamia54321 (1 review written)

So I had to close my claim after my bike was recently stolen, and doing so was a breeze. Thanks to the lovely lady who advised me of my different options, made sure I had all the correct information and ensured I was taking the best possible steps to provide me with the best outcome. She was a pleasure to communicate with and not only had a brilliant sense of humour, but went beyond checking all the options. Very pleased with her service. The only reason I wouldn't suggest this company is… Read Full Review

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★★★★★

“service”

Written on: 26/09/2016 by VivianaKenney (1 review written)

service was first class pleasant member of staff and very knowledgeable… Read Full Review

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★★★★★

“Very Enjoyable Experience”

Written on: 26/09/2016 by Neilio14 (1 review written)

Needed to add another rider to my policy this afternoon and your lady (J L-C) handled my requests superbly and with a sense of humour. She even sent me the amended policy document so that I didn't have to wait 2 days. She's definitely one to keep. Thanks… Read Full Review

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★★★★★

“Confirmation of NCD”

Written on: 25/09/2016 by tiger1200 (1 review written)

Found the lady very helpful, phone line very noisy and took around sixteen minutes to get what I was after. Took a while to get through and to the right department. The product is good and have ben using MCE for several years now on and off. The only thing I like is the breakdown cover is in included all be it basic cover!… Read Full Review

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★★★★★

“Change of vehicle”

Written on: 25/09/2016 by BransonSheehan (1 review written)

Had to make a change to policy and spoke to a man who was extremely professional, efficient and friendly. All details amended swiftly and a pleasure doing business with MCE insurance. Very good customer service. … Read Full Review

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★★★★★

“She was extremely efficient and knowledgeable dealing...”

Written on: 23/09/2016 by Alanbiker (1 review written)

She was extremely efficient and knowledgeable dealing with my new insurance policy. Customer service is pivotal in a company. I am very pleased and would highly recommend using MCE Insurance … Read Full Review

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★★★★★

“New bike insurance ”

Written on: 23/09/2016 by PJ66 (1 review written)

fantastic service , polite and helpful ,  she was a star , this is the third lot of insurance purchased from MCE , Its great to talk to operators with so much knowledge and confidence, makes the process so much easier . Definitely recommend to anyone looking for bike insurance… Read Full Review

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★☆☆☆☆

“AWFULL DO NOT USE!!!”

Written on: 21/09/2016 by haw88 (1 review written)

What to say, this company are lovely...until the time comes to giving you any money back. They use delaying tactics so they can keep charging you a monthly rate until your claim is completed, in the meantime you will be left with no vehicle and expected to continue paying out to them until they sort themselves out, I was cleared for my claim 2 months ago but they are yet to pay anything out and in the meantime every time I call they just fob me off an say they can't deal with refund of my fully… Read Full Review

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★★★★☆

“Renewal Issues”

Written on: 21/09/2016 by Camren341 (1 review written)

In the week leading up to my renewal date I was pleasantly contacted twice by staff who said, yes I could get it cheaper online than renewing now. Honesty I like. I asked for my NCB certificate to be sent but it didn't come and my policy expired on a Sunday. I filled in an online quote and waited until Tuesday before contacting the renewal number for price differences. Last year £83, online £113 and renewal £153. Renewal conversation did not go well. Lots of background noise in office and… Read Full Review

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★★★★☆

“Your a credit to the company always resolved any...”

Written on: 21/09/2016 by GuillermoColeman (1 review written)

Your a credit to the company always resolved any questions quick and simply no drama..top bloke… Read Full Review

Bigedmce's Comment

Written on: 21/09/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Mce insurance”

Written on: 20/09/2016 by McCulloughrc394 (1 review written)

Today I spoke to an agent about switching my insurance from a vectra to a golf gti, she was very polite, professional and was very quick at getting it switched over, overall a very happy customer thanks … Read Full Review

Bigedmce's Comment

Written on: 21/09/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Proffesional and friendly service. ”

Written on: 20/09/2016 by DaveGattwood (1 review written)

Last night, it was late, I called MCE to Change over my insurance policy from a GSXR600 k1 to a XV1100 Virago. The young lady I spoke to "Charlene Chapman" was very friendly and helpful. She did not sound like the your usual call center robot, there was actual interaction. I would like to say a big Thank you to this young lady and MCE for giving me another year of hassle free riding… Read Full Review

Bigedmce's Response to DaveGattwood's Review

Written on: 21/09/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
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★★★★★

“VIP DAY DONINGTON (STUART)18 SEPT 2016”

Written on: 19/09/2016 by Pez9965 (1 review written)

Went on the Donington VIP DAY 18th Sept 2016 with MCE and cannot thank them all enough for such an amazing day.It is a day that will be remembered for the rest of our lives. Absolutely fantastic people.....thank you… Read Full Review

Bigedmce's Response to Pez9965's Review

Written on: 21/09/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Great Customer Service”

Written on: 19/09/2016 by 233Mills (1 review written)

Although MCE failed to automatically register my policy on the Motor Insurance Database (the reason for calling - I received an Insurance Advisory (warning) Letter even though my bike was insured) he resolved my issue in a timely and professional manner. The call was free and I was only on hold for about 5 minutes… Read Full Review

Bigedmce's Comment

Written on: 21/09/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
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★☆☆☆☆

“Non-existent Customer Service”

Written on: 19/09/2016 by pelican55 (1 review written)

Having just purchased motorbike insurance from MCE, I was alarmed when I read the small print of the contract & emailed MCE Customer Services immediately to make enquiries, concerned that my bike might not be adequately covered for the initial period. MCE never bothered to reply, & now, two and a half months later, I still haven't heard a word from the company… Read Full Review

Mce_Customer_Services's Response to pelican55's Review

Written on: 20/09/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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Pelican55's reply to Mce_Customer_Services's Comment

Written on: 21/09/2016

Hi,

You & MCE may post instant, generic responses on review websites like this to demonstrate publicly 'concern' for your customers. However, please note that immediately after posting this review, I emailed MCE on 19 Sept "To the attention of the Manager" once again & requesting a response to my email of 1 July. Once again: I received absolutely no response.

This is evidence again of the non-existent & frankly disgraceful 'customer service' the company provides, in which customer queries & concerns - even serious ones - are completely disregarded - except on public review sites like this, of course.

I hope that all who read this are now forewarned: if you want to be completely disregarded once payment has been taken, then choose MCE.

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★☆☆☆☆

“Provision of Very Poor Service”

Written on: 17/09/2016 by Doherty473 (1 review written)

Details provided when originally taking out insurance are ignored and substitute with other information on policy documents. Despite numerous telephone calls and correspondence to correct details both within and outside time allotment documentation remain un-amended (five instances of attempted correction). No access to website to obtain policy documentation (unable to register) for weeks at a time, telephone calls ignored. Service is so poor third party intervention is required to correct… Read Full Review

Mce_Customer_Services's Comment

Written on: 18/09/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

Reply to this comment
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★★★★★

“A1 Service”

Written on: 17/09/2016 by binangonandunit (1 review written)

Had a query about my bike insurance... Phoned MCE and spoke to a polite and helpful consultant (Louie) who checked and confirmed the details for me, and also sent me an email with the info on. Nice to speak to someone who is helpful and knowledgeable when you need them. Cheers MCE… Read Full Review

Bigedmce's Response to binangonandunit's Review

Written on: 21/09/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Professional and polite advisors”

Written on: 15/09/2016 by Larsen496 (1 review written)

The advisor Lulasz Garczynski was very helpfull, concern and a professional to whole extent of the word, to tell you the truth, am considering cancelling my new policy and coming back to MCE INSURANCE. Thanks a lot… Read Full Review

Bigedmce's Comment

Written on: 21/09/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
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