MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
3.8 / 5
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Latest Reviews

★★★★★

“Clear and straight forward!”

Written on: 28/07/2014 by MargieG (1 review written)

Needed to put additional bike on existing policy. Excellent service. Very straight forward. Clear explanation of cover etc. Great price. Thanks… Read Full Review

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Bigedmce's Response to MargieG's Review

Written on: 28/07/2014

Hi Margie,

Glad to hear you had a good experience with us!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Great customer service”

Written on: 28/07/2014 by kzHatch449 (1 review written)

Being messed around by my dealer on delivery dates for my new R1 I had to make a couple of changes to policy dates with MCE. Spoke with Dee who was friendly, helpful and efficient and follwed up with phone call when needed. Dee made it a really hassle free experience and I wish customer service experiences were always as pleasant!!… Read Full Review

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Bigedmce's Comment

Written on: 28/07/2014

Hi there,

Thanks for the kind words! I will let Dee know you were happy!

Ride on!

Big Ed

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★★★★★

“Thanks so much”

Written on: 26/07/2014 by dawn.saunders.1694 (1 review written)

just had to e-mail to let you know what a fantastic team you have in your call centre... Spoke to ...... today regarding my son's query for motorbike insurance(he is profoundly deaf and is already with you for an older motorbike that he has), he has just bought a brand new bike and was finding it difficult to use the online site to sort out insurance ready for it's delivery,...... was really helpful providing advice and made the whole thing so much simpler.. fabulous telephone manner and even… Read Full Review

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★★★★☆

“MEC Motor Cycle Renewal”

Written on: 26/07/2014 by Fireblade100 (1 review written)

I had a few queries with my renewal at MCE and needed customer services to review this The Staff Member when through it thoroughly gave me all the time in the world addressed all my queries and also made a follow up call to confirm what couldn't be answered at the time The only advice I can give is always check your policy in detail which is something easily ignored thanks for the service … Read Full Review

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Bigedmce's Response to Fireblade100's Review

Written on: 28/07/2014

Hi there,

Glad to hear we got things explained!

Ride on!

Big Ed

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★★★★★

“MCE Bike insurance (Bike change) ”

Written on: 26/07/2014 by YodiConstantinou (1 review written)

I recently called MCE to change bikes and insure my new one, I spoke to an advisor in customer services, who was very professional when dealing with the change yet also had a quick giggle too (Macdonalds hamburger) Very polite, and friendly service and the price of the bike change was as little as it could be. Thanks MCE Panayiotis Constantinou… Read Full Review

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Bigedmce's Response to YodiConstantinou's Review

Written on: 28/07/2014

Hi there,

Glad to hear we got you sorted!

Ride on! Big Ed

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★★★★★

“Great friendly service from Steven in customer service”

Written on: 25/07/2014 by MatthewsBell (1 review written)

I had a difficult problem involving a policy which i didn't start myself, the customer service employee dealing with me was very thorough and friendly in helping me resolve the problem. I was very worried that i would have lost money however he endeavoured to help me and went out of his way to do so. Thanks again. Best regards. Matt… Read Full Review

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★★★★★

“bike insurance renewal”

Written on: 25/07/2014 by AntonyBennett51 (1 review written)

excellent quality of service taken through the process from start to finish with everything explained to me in detail, the advisor was very polite friendly and repeated any parts I didn't hear or understand properly… Read Full Review

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Bigedmce's Comment

Written on: 25/07/2014

Hi there,

Glad to hear you had a good experience! It's what we're all about!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Breakdown cover experience - very good”

Written on: 25/07/2014 by Welch55 (1 review written)

I have recently swapped to MCE as they offered the cheapest price with breakdown cover included. I broke down around 5pm this week - phone was answered quickly and a recovery truck was dispatched. Recovery truck arrived within an hour, complete with genuine bike mechanic who knew what he was doing with two wheels! Found the problem quickly and took me straight home as we couldn't fix it there. Fantastic!… Read Full Review

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Bigedmce's Comment

Written on: 25/07/2014

Hi there,

Glad to hear we got you sorted! Hope that problems all dealt with!

Ride on!

Big Ed

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★★★★★

“Fantastic customer service”

Written on: 24/07/2014 by DebbieNC30 (1 review written)

Rang up with a problem and the person I spoke to was so helpful and understanding. She went out of her way to help me sort it out and was so nice. Thank you VERY MUCH, i wish all customer service representatives could be as good at their job as you!… Read Full Review

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★★★★★

“Renewal”

Written on: 24/07/2014 by Gunnar424 (1 review written)

Received call regarding my renewal a week after getting renewal quote of £370. Adam asked me about it to ensure I renewed, so told him my comparison website lowest quote of £287. After going through all my details he came back with a lower price of £263. A very happy customer… Read Full Review

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Bigedmce's Comment

Written on: 25/07/2014

Hi there,

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“Multi-bike Policy Addition.”

Written on: 24/07/2014 by Anton1 (1 review written)

Just added another bike to my multi-bike policy, relatively straight forward procedure, first price was horrendous!! However the advisor in Customer services spent plenty of time exploring every detail and the end result was a very favourable upgrade cost!… Read Full Review

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★★★★★

“Amazing serves from MCE this will be my second year...”

Written on: 23/07/2014 by stafford525 (1 review written)

Amazing serves from MCE this will be my second year with them and will more than likely go with them for my next bike… Read Full Review

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Bigedmce's Response to stafford525's Review

Written on: 25/07/2014

Hi there,

Glad to hear you had a good experience!

Ride on!

Big Ed

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★★★★☆

“Got there in the end”

Written on: 22/07/2014 by Willmottm (1 review written)

MCE provided an excellent competitive product. There was a small hiccup getting documents but this was finally resolved. At all times, the operatives we're lite and efficient. … Read Full Review

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Bigedmce's Response to Willmottm's Review

Written on: 25/07/2014

Hi Will,

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Customer service/satisfaction:Loyalty appreciated &...”

Written on: 22/07/2014 by ianlknight (1 review written)

I have been with MCE for years now with many different bikes. I haven't had to claim yet, thank god but one thing I can say for sure is they have been competitive with their quotes and covered any and all my bikes without hassle for years. Unfortunetly in 2010 I had a brand new R1 stolen (different insurer), MCE came in when others were asing silly money for my replacement (RSV4) and insured me fully, no hassles, I now have a double policy that covers my RSV4 and KTM superDuke, not cheap bikes… Read Full Review

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Bigedmce's Response to ianlknight's Review

Written on: 25/07/2014

Hi,

Glad you've had a good experience with us over the years topped off with a great day at Brands!

Here's to many more years!

Ride on!

Big Ed

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★★★★★

“Best price and easy process”

Written on: 22/07/2014

I was speaking to James Fittes, I have been on the phone with a lot of insurance companies and this was one of the better experiences. Wasn't left feeling like a numpty asking about small details in the policy and everything was checked and explained with a really helpful attitude. Process was brisk and to the point when we got down to details yet not lacking in detail. The financial services message was at the end of the call rather at the beginning which was a welcome change as with other… Read Full Review

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Bigedmce's Comment

Written on: 25/07/2014

Hi there,

Glad to hear you had a good experience!

Also thanks for the feedback on the headsets, we're working on being better all the time!

Big Ed

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★★★★★

“Easy and quick ”

Written on: 21/07/2014 by ezer1der1 (1 review written)

I spoke to a an advisor today and she was great very open helpfully and understood everything an sounded like she wanted to talk aswell as if it wasn't just a job she enjoyed it and had a laugh very good will use MCE with all my bike I have before and will continue… Read Full Review

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Bigedmce's Response to ezer1der1's Review

Written on: 25/07/2014

Hi there,

Glad to hear you had a good experience!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“For the Lady from LEEDS”

Written on: 21/07/2014 by BMepham (1 review written)

Just to say a big thank you to the lady from Leeds, she made the whole experience a real pleasure. Professional but with a wick sense of humour and chat. Giving the lady from Leeds a very positive score of 11 out of 10. MCE Insurance listen in, she is good very good… Read Full Review

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Bigedmce's Response to BMepham's Review

Written on: 25/07/2014

Hi there,

Glad you had a great experience with us, I believe you're talking about the lovely Dee, I will let her know you were happy!

Ride on!

Big Ed

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★★★★★

“Great Customer Service”

Written on: 21/07/2014

I am currently an MCE customer with a gixxer.I rang today and Saturday to get some quotes on a few other bikes. I spoke to Dee today and another lovely lady last weekend. They were both fantastic, very friendly and also very patient with an indecisive customer hahaha. I would like to pass on my commendations to the respective managers. One very satisfied customer who would gladly recommend MCE. Awesome!!!… Read Full Review

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Bigedmce's Comment

Written on: 25/07/2014

Hi there,

Thanks for the kind words! I will let the guys know you were happy!

Ride on!

Big Ed

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★★★★★

“Customer Service”

Written on: 21/07/2014 by Mikeqpr93 (1 review written)

I called MCE customer service last Friday in regard to a enquiry about a claim and my NCB. I spoke to a gentleman by the name of Leyton Carter. He listened to every query I had and assured me he would be in touch. 20 mins later I got a call back from Leyton updating me on the situation which put my mind at ease. I then got another call back last thing on the Friday again from Leyton who had managed to sort out all of my queries, when I wasn't expecting to hear anything until the following… Read Full Review

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Bigedmce's Response to Mikeqpr93's Review

Written on: 25/07/2014

Hi Micheal,

Thanks for the kind words! I shall let Leyton know!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“Could do better”

Written on: 20/07/2014 by Aleena73 (1 review written)

Phoned at 12.27pm and told would be called back in 5 minutes. Phoned again 3 hours later as no returned call. Got same customer service person. No apology but on we went with renewing insurance. I've been with this insurer now for quite a few years so they have all my details. Could the process be speeded up by only asking for any changes since last renewal? Name, DoB etc always the same so why go through the whole rigmarole. Apart from this email of policy documents was quick, customer service… Read Full Review

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Mce_Customer_Services's Comment

Written on: 25/07/2014

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me and I will get back to you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution.

I look forward to hearing from you.

Kind Regards

Amy
Customer Service Team Manager
MCE Insurance



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