MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
4.1 / 5
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Latest Reviews

★★★★★

“multi bike insurance”

Written on: 27/08/2015 by bernardbball123 (1 review written)

took out a policy yesterday it was a very good deal for me it was really good to talk to someone who really knows her job many thanks . regards… Read Full Review

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★★★★★

“great and easy to deal with”

Written on: 26/08/2015 by O'Learyea183 (1 review written)

i spoke to a gentleman and my god what a honour that was. ! excellent service and still managed to get me the best deal even though I did a few mistakes on my quote, which was my fault, excellent service and I hope to deal with the person I dealt with when my renewal is due next year!!!! he is a honour to your company and deserves to be recognized!… Read Full Review

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★☆☆☆☆

“Me Complain Enough!”

Written on: 26/08/2015 by schwantz34 (1 review written)

Great at taking your money, but if you are in the unfortunate position of making a claim then good luck. I am still waiting for a payout 5 months later (accident was declared 50/50 I was knocked off my bike whilst filtering). They don't keep you updated, everytime I call them my claim is always pending or due a review, I have to chase them. I work in a very high level of customer service and if my company treated there customers the way MCE do we wouldn't have many left. Avoid like the… Read Full Review

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★★★★☆

“Change of bike”

Written on: 25/08/2015 by MadScientist112 (1 review written)

I needed to change my comp cover to another bike. RW was very helpful, very polite and pleasant to talk to. Changing the policy was easy and the new documents were emailed through very quickly. I didn't like the wait on the phone listening to a man promoting nearly everything I was not interested in, before I was connected through. The phone call took over 20 minutes to complete, but the bit that I needed took no more than 10 minutes. Makes you wonder whether there is a monetary advantage… Read Full Review

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★★★★★

“very helpful and polite would use you again sorry if i...”

Written on: 25/08/2015 by AmiahEdwards (1 review written)

very helpful and polite would use you again sorry if i did'nt meet your requirement but if you want my review this is what you get… Read Full Review

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★★★★★

“Very helpful and my policy was setup easily without...”

Written on: 24/08/2015 by leannestargirlhough (2 reviews written)

Very helpful and my policy was setup easily without any trouble thank you… Read Full Review

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★★★★★

“Very helpful and my policy was setup easily without...”

Written on: 24/08/2015 by leannestargirlhough (2 reviews written)

Very helpful and my policy was setup easily without any trouble thank you… Read Full Review

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★★★★★

“Change to my policy ”

Written on: 24/08/2015 by Machinewashable (1 review written)

I have just purchased a new bike and needed to insure it. I did the usual thing of looking at all the comparison websites and found that MCE was best suited for me with the best deal. After receiving my confirmation email and insurance certificate I noticed I had missed off some important information. I rang MCE the following Monday and was put through to an adviser wearn who was very helpful. I just needed to add the extra information onto my policy, I would of normally of been charge an… Read Full Review

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★★★★★

“insurance Made easy”

Written on: 23/08/2015 by Compton437 (1 review written)

The last thing you would normally want to do on a Saturday morning would be to speak to an insurance company. Well , there was no pain with MCE. The operator was human, intelligent , helpful and was also capable of having a laugh along the way. Insured three bikes in ten minutes, the whole process was a walk in the park. If only all insurance companies operated in this way … Read Full Review

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★★★★★

“Excellent ”

Written on: 22/08/2015 by Urbanlaydee (1 review written)

The person I spoke to was very nice polite and very helpful it was nice doing business with her… Read Full Review

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★★★★★

“Outstanding”

Written on: 21/08/2015 by MagicalMuffin (1 review written)

I could not be more pleased with how I have been treated by MCE, when I contacted them about a renewal, an outstanding member of Staff Joey Jones was quick, clear and precise in how he conducted himself over the phone, I was given a choice of policies (joey informed me of each and told me what each would give me), price's(comparable) and payment methods (eg monthly), Joey was helpful in giving me advice without compromising on professionalism. I only really called up because I wanted to see… Read Full Review

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★★★★★

“Extremely Happy!”

Written on: 21/08/2015 by MOYKE (1 review written)

I called this morning to ammend my policy as I have just bought a new bike and spoke to a lady on customer services who was very police and most helpful. After going through the ammendments I would like to make she advised me of the cost of ammendment and explained there was an Admininstration charge included in this so I enquired as to whether this could be reduced or even removed? the person I dealt with discussed this with her manager before coming back to me with the good news that the fee… Read Full Review

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★★★★★

“etter than expected quote”

Written on: 21/08/2015 by JakeHiggins (1 review written)

the person I dealt with courteously reviewed my personal details for the renewal of my bike policy and gave fair treatment to my pending no-fault claim to provide a quote which compared well with last year's quote and was lower than I had expected. He also reduced my voluntary excess. Thabnks,  … Read Full Review

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★★★★★

“Customer Service ”

Written on: 20/08/2015 by GrahamEMarshall (1 review written)

For efficiency, friendliness, and an attitude that gets things done the person I dealt withis second to none in MCE Customer Services. Thank you for sorting out a problem that all others seemed to be at a total loss at solving or even coming close to. She immediately knew what the correct procedure was and promptly put everything into motion, she is also a lovely lady to talk to, if you have any queries ask for her. Many Thanks all… Read Full Review

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★★★★★

“great customer service”

Written on: 20/08/2015 by Bria37 (1 review written)

I phoned up to renew my insurance and change it to a multibike policy. Once I was in the right department, my query was handled fast and efficiently by the person I dealt with. :) I have recommended MCE to a couple of friends in the past and would highly recommend it to more in the future. thanks :p… Read Full Review

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★★★★★

“Very happy with service on renewal”

Written on: 19/08/2015 by Panigale1234 (1 review written)

Just renewed my policy. the person I dealt with was extremely helpful, courteous and prevented me from going with a less expensive other company. Not the cheapest was a little wriggle room to avoid me changing companies and I am very happy with the service provided… Read Full Review

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★★★★★

“No claims proof”

Written on: 19/08/2015 by motorbikemikez1000 (2 reviews written)

I would just like to write a review to say the service which I felt I had from a member of your staff last night was first class, he was most helpful in my enquire about proof of no claims. It is a great pity that the price of your insurance has doubled in the last year even though I haven't made a claim as I was very happy insuring my bike with MCE… Read Full Review

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★☆☆☆☆

“Worst ever insurance company”

Written on: 19/08/2015 by LiliaMcCoy291 (1 review written)

In the event of a claim, they did start to handle it so I do not wish to criticise the legitimacy of the MCE business. However, in terms of the interaction with customers they are the worst. A list is easier Very long winded forced messages before you can speak to anyone Scripted call handlers, couldnt deviate making it very tedious indeed Team unable to tell me what details they had on me at renewal. Forced me to answer every question from scratch. I had two bikes on cover. On selling one… Read Full Review

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Mce_Insurance_Customer_Services's Comment

Written on: 19/08/2015

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Jackie Spittles. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Jackie Spittles

Customer Service Manager
MCE Insurance

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Brick_Driver's Comment

Written on: 19/08/2015

She is very quick to respond to a negative review on this site however she is not very quick to respond to you once you have emailed her. Nearly four weeks and I'm still waiting for a reply from here!

Have you also noticed that she hasn't posted her email address? If you do want to email her though do try but like I said, good luck getting a response from her. As a customer services manager she leaves a lot to be desired.

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★★★★☆

“Great customer service! !”

Written on: 18/08/2015 by MichellePurcell (1 review written)

I recently spoke to a a customer service staff member who was great help with sorting out my policy helped me with everything that I need to know and answered all my questions thanks !… Read Full Review

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★★★★★

“insurance renewal”

Written on: 18/08/2015 by BelenKeating (1 review written)

the person I dealt with really knew what she was doing insurance renewal was quick and painless… Read Full Review

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