MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
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MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★★★☆☆

“Pleasant service ”

Written on: 29/04/2017 by stevehowie1 (1 review written)

Just a quick review to say the service from Charlene Chapman at MCE was probably the least painful I have had, Considering the amount they are obligated to spiel of at least I felt there was a human being with a sense of humour on the phone! Thankyou.. Stay human:) As for MCE as a company..mehhrr. Ridiculous "administration" fees and excess charges… Read Full Review

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★★★★★

“Electric Bike Insurance”

Written on: 27/04/2017 by bmNorwood228 (1 review written)

A lady took my call and was so helpful and patient especially as I was a bit slow and the phone reception wasn't very good. I was expecting a very long and complicated conversation but she was quick and new exactly how to help me. Great service… Read Full Review

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★★★★★

“'Cerys Customer Service'”

Written on: 27/04/2017 by Johannav317 (1 review written)

Very helpful member of staff, listened to my request for proof of no claims and sent the required PDF email as promised even though I was leaving MCN. I hope to reinsure with them next year so we shall see… Read Full Review

Bigedmce's Comment

Written on: 27/04/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★☆

“easy, affordable prices ,friendly staff”

Written on: 27/04/2017 by rcOlson421 (1 review written)

this is the 2nd consecutive year to insure with mce,i have found the staff very helpful, friendly ,and the prices seem to be very fair.,Hopefully this will continue so the customers and in return mce can have the rewards, the only gripe I can say is the amount of waiting times to try and get through via telephone , I know that this is not a major problem however its worth a mention. The guy who I spoke to today was a very happy and helpful chap his name was dayle, hopefully his manager will… Read Full Review

Bigedmce's Comment

Written on: 27/04/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“MCE Motorcycle Insurance ”

Written on: 26/04/2017 by MaxOwen45 (1 review written)

The lovely lady helped me out with existing and new policy in very professional, polite and honest manner. At the same time, she was very friendly – fully understand my situation and gave me best advice. I’m writing this to thank her for help and enjoyable experience. Great Customer Service, Thank You!… Read Full Review

Bigedmce's Comment

Written on: 27/04/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Great customer service by Dayle ”

Written on: 26/04/2017 by NancyBradley419 (1 review written)

Sitting on the phone getting in a strop wondering how long it would take to sort out my query. To my surprise the customer service person who dealt with me soon changed my grumpy little strop into one hell of a releif. I'm sure his name was Dayle but he took my details and was on top of the game instantly. He had my query dealt with literally in minutes and I was able to go about my business and just made my life that little bit easier. Need more like him around the country when people… Read Full Review

Bigedmce's Comment

Written on: 27/04/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Recommend all day”

Written on: 25/04/2017 by Audrinag247 (1 review written)

Yes they charge alot for any changes with alot if admon charges, however the customer service is amazing amd they all wannna save you money and give you the nest deal that they can do, helped me out massively very professional polite and honest, helpes me out massively, the company is awesome and the best for new riders… Read Full Review

Bigedmce's Comment

Written on: 27/04/2017

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I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Lovely calming polite company a*”

Written on: 25/04/2017 by Digdunc99 (1 review written)

The lovely chrissy deakt with my claim and made me feel so relaxed. Nobody likes going through the claims process but she made it a lovely enjoyable experience she shpuld defo be on sales lol. Everything she said would happen has so far. Thank you so much… Read Full Review

Bigedmce's Response to Digdunc99's Review

Written on: 27/04/2017

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Loren Customer Service”

Written on: 24/04/2017 by ASmith99 (1 review written)

the person I dealt with listened to my problem and was able to put me at ease by dealing with my request straight away and emailing me the necessary documentation direct. She was very polite friendly and understanding of my situation and writing this to thank her for her help. Great Customer Service, Thank You… Read Full Review

Bigedmce's Response to ASmith99's Review

Written on: 27/04/2017

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★☆☆☆☆

“Avoid this lot read small print brace yourself ”

Written on: 24/04/2017 by yamahamt07 (1 review written)

Took out insurance in late Feb for a £4000 177bhp Kawasaki zx10r paid in full in early April I wanted to change to 70bhp yamaha mt07 abs value £4000 I was quoted more than I could pay if taking out new policy they stated administrative fees cancelled out any refund I thought as you would expect to pay for change of vehicle as with most reputable companies .They m c Edwards wanted more than there online quote also a fortnight on I am still waiting for my no claims so if your thinking of… Read Full Review

Mce_Insurance_Customer_Services's Response to yamahamt07's Review

Written on: 27/04/2017

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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Yamahamt07's reply to Mce_Insurance_Customer_Services's Comment

Written on: 28/04/2017

Yes first you can send my NCB whilst your on Wx04bzr there should be no need for resolution just a fair process in the first instance this bullish marketing will have a detrimental effect and looking on all reviews you will reap what you sew

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Yamahamt07's Response to yamahamt07's Review

Written on: 28/04/2017

THE BITTERNESS OF POOR SERVICE REMAINS LONG AFTER THE SWEETNESS OF LOW PRICE IS FORGOTTEN

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★★★★★

“MCE INSURANCE ”

Written on: 24/04/2017 by SimonLees05 (1 review written)

My adviser was superb and very patient with me. Service was v good however background noise was a little loud making hearing some of the points hard and I had to keep asking my adviser to repeat herself. Apart from that, superb service… Read Full Review

Bigedmce's Response to SimonLees05's Review

Written on: 27/04/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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Yamahamt07's reply to Bigedmce's Comment

Written on: 28/04/2017

There good at selling wait till you change vehicle or claim the proofs in the pudding

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★★★★☆

“Certs customer service”

Written on: 24/04/2017 by Djrobbo (1 review written)

Cerys was very polite, freindly and knowledgable. She dealt with my request efficiently and professionally and I felt confident as to the outcome… Read Full Review

Bigedmce's Response to Djrobbo's Review

Written on: 27/04/2017

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I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“cerys customer service ”

Written on: 24/04/2017 by timphillips (1 review written)

Cerys dealt with my request in a very efficient and polite freindly manor… Read Full Review

Bigedmce's Response to timphillips's Review

Written on: 27/04/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Very helpful efficient service.”

Written on: 23/04/2017 by Ramirezph465 (1 review written)

Very helpful efficient service… Read Full Review

Bigedmce's Comment

Written on: 27/04/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Cerys customer service”

Written on: 22/04/2017 by Jaron39 (1 review written)

my problem was sorted out straight away with no fuss excelent… Read Full Review

Bigedmce's Comment

Written on: 27/04/2017

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I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Very friendly”

Written on: 20/04/2017

Very friendly lady and made it easy to complete my change of insurance, we had a bit of a laugh too! She was fully informative of all the policy extras etc. She made sure all checks were made etc. The only thing I find is bad is £40 administration fee. But that's not the persons fault, especially when I've been with mce for a number of yrs ! They really should look at loyal customers. My wife was able to be registered onto my account so if needed she could ring up… Read Full Review

Bigedmce's Comment

Written on: 27/04/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Would def recommend ”

Written on: 20/04/2017 by JohnnyHickey (1 review written)

Great experience, lovely staff, pleasure to deal with… Read Full Review

Bigedmce's Comment

Written on: 27/04/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Smashed it!!!!!”

Written on: 19/04/2017 by Ianham11 (1 review written)

Smashed my Ducati up. Only 4 months old:-( expected insurance claim to be a nightmare but Shara Darlington has been fantastic. Bikes is now a write off but her help has made it all bearable and mce have acted pretty quickly. Most impressed. Good customer service… Read Full Review

Bigedmce's Response to Ianham11's Review

Written on: 27/04/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Emailing Policy Documents”

Written on: 18/04/2017 by wscherer (1 review written)

Initially the policy documents did not arrive within the promised 48 hr period, so I called up MCE to inquire. After taking my details the person I dealt with sent them via email immediately, which indeed was of great help to me. Many thanks for the swift and uncomplicated turnaround. Much appreciated… Read Full Review

Bigedmce's Response to wscherer's Review

Written on: 27/04/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“What Great Service”

Written on: 18/04/2017 by JohnGracie (1 review written)

Spoke with a young lady at MCE today and what a lovely person. Extremely helpful great service and had plenty of time to answer my questions.  well done i will use MCE again because of your excellent customer service. Many thanks to you and well done MCE for a great policy… Read Full Review

Bigedmce's Response to JohnGracie's Review

Written on: 27/04/2017

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I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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