MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
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  • Customer service

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★☆☆☆☆

“They will not pay out”

Written on: 09/12/2016 by gosh511 (3 reviews written)

Here's a little tale for you...back on the 3rd nov my bike was nicked from outside my mums...I rang the police gave them all the details etc then rang my insurance firm MCE... remember that name. Now the bike wasn't started cos i would have heard it so it went in the back of a van. Now the fun.....was there a steering lock on the bike?...NO...why not?....there was never one on there ( a vn,s steering lock is normally on the right hand side under a stainless cover, but mine never ever had one… Read Full Review

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★☆☆☆☆

“still no paperwork”

Written on: 06/12/2016

6 months on and I still don't have my documents. And that was after forgetting to send me a reminder that my insurance was due leaving me uninsured. Wont be using them again… Read Full Review

Mce_Customer_Services's Comment

Written on: 09/12/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★★★

“MCE Insurance The Best there is...”

Written on: 04/12/2016 by RamondRusland (1 review written)

Many thanks Mr.J.V.U guys are doing a great and excellent job. I've recommended ur company to many friends of mine. Good luck with the competetion on the Insurers market but as I said ur the best so it shouldn't be a problem at all to stay the best. MCE is the place to be when it comes to the best policies and prices. Check them out and don't hesitate to be insured through them. … Read Full Review

Bigedmce's Response to RamondRusland's Review

Written on: 06/12/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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Ramondrusland's reply to Bigedmce's Comment

Written on: 08/12/2016

Many thanks again. ...u guys are the best. ..

R.R

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★★★☆☆

“A bit slow”

Written on: 03/12/2016 by WesleyMay (1 review written)

Insured a week ago but never received documents. Checked askMID and shows as uninsured. Chase up call, and was informed I have been covered and they will send documents again. 30 seconds after the call voila they're in my inbox. So yeah, a bit slow on informing the MID database and slow at sending documents...or forgetful… Read Full Review

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★★★★★

“Amazing customer service”

Written on: 01/12/2016 by LeslieMeyer (1 review written)

The lady on the other end of the phone was fantastic and helped to the best of her ability I'm really happy with the service i received… Read Full Review

Bigedmce's Comment

Written on: 01/12/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“I'm A Fool”

Written on: 30/11/2016 by AlexStringer (1 review written)

I, In amazing form filled out some information regarding the date I passed my CBT Test incorrectly. Simple mistake till you factor in that the day I took out my policy, was the same day I passed my CBT. In my haste to get out on the roads and experience what my valiant steed has to offer I accidently (Somehow) Stated that I had passed my Test 3 Years prior. This was not the case. The MCE Customer Service Team, handled my issue like a pro, I was on the phone for barely a moment and the issue was… Read Full Review

Bigedmce's Response to AlexStringer's Review

Written on: 01/12/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Good to Go”

Written on: 30/11/2016 by Patrick1945 (1 review written)

It was so simple to arrange to re insure my motorcycle online with MCE, but then I had a problem downloading the documents. I telephoned and within a few seconds I was put through to a lady in Customer services, who not only sent me clear information as to how to do it, but also sent me a straight forward PDF download which sorted my problem immediately. Well done MCE, great service, great staff - Thank you… Read Full Review

Bigedmce's Response to Patrick1945's Review

Written on: 01/12/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Good customer service ”

Written on: 30/11/2016 by Lucianl217 (1 review written)

Had a few issues with insurance not showing on national data base spoke to a man who quickly sent the docs out and was very understanding about the whole thing i woud definitely recommend mce as they are the cheapest around!!… Read Full Review

Bigedmce's Comment

Written on: 01/12/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Good support”

Written on: 29/11/2016 by Electric_Future (1 review written)

I needed No Claims bonus letter and go that within 24 hours. I am happy with the quick response… Read Full Review

Bigedmce's Response to Electric_Future's Review

Written on: 01/12/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“helpful and polite”

Written on: 28/11/2016 by rommster (1 review written)

contacted customer services about my changes to my policy and the lady who I have to say was very polite and helpful and very patient many thanks… Read Full Review

Bigedmce's Response to rommster's Review

Written on: 30/11/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Excellent”

Written on: 27/11/2016 by Dahliak1961 (1 review written)

Very pleasant experience… Read Full Review

Bigedmce's Comment

Written on: 28/11/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Great service & very easy to deal with”

Written on: 25/11/2016 by SoniaMcHugh65 (1 review written)

I called MCE Insurance to change my bike cover. Very quick turnaround, email confirmation sent within minutes & easy to deal with. Thanks MCE Insurance, you'll definitely have my business again next year… Read Full Review

Bigedmce's Comment

Written on: 28/11/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Very helpfull customer service ”

Written on: 25/11/2016 by PatriciaSims (1 review written)

Mce has been 5 * on customer service. Thank you guys for the patients to explain everything in detail. … Read Full Review

Bigedmce's Comment

Written on: 28/11/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Customer Service Dept.”

Written on: 23/11/2016 by Mercedesp248 (1 review written)

Well It sucks that I can't type the Name of this Wonderful Customer Service Rep that went out of her way to help with my queries today; as she deserves the Credit! The Short Version: She was polite even when I got flustered, she had so much knowledge on hand that she could answer my questions off the top of her head, (and be so informative that I was more than satisfied with the answer with a clear path of what to do next) Plus She actively searches for ways to Improve her Level of Job Role as… Read Full Review

Bigedmce's Comment

Written on: 24/11/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Help with incident”

Written on: 23/11/2016

As this was the first time I have had to contact my insurance company to make a claim the operator (no 4812) was very helpful and went through everything with me at my pace, Thank you… Read Full Review

Bigedmce's Comment

Written on: 24/11/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Fantastic Sales Service”

Written on: 19/11/2016 by DHGNicol (1 review written)

When I took out my originally motorcycle insurance policy two weeks ago with MCE, I was informed (unfortunately by a very rude saleswoman) that I would be able to add fire and theft cover to my third part only policy at any time. Today, on the last day of my cooling off period, I called to get a quote for adding this cover with full intention to do so if the price was right. After speaking to customer service and being told this was absolutely not possible unless I took out a brand new policy… Read Full Review

Bigedmce's Response to DHGNicol's Review

Written on: 24/11/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Great customer service”

Written on: 17/11/2016 by CEdwards900 (1 review written)

Some of the terms of the policy were not great, but the customer service I received from the person I dealt with was excellent :)… Read Full Review

Bigedmce's Response to CEdwards900's Review

Written on: 24/11/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★☆☆☆☆

“Dispicable insurance company”

Written on: 17/11/2016 by 1958McBride (1 review written)

Avoid this company at all costs. My bike was stolen on 13/7/16, recovered a week later and written off. Here we are halfway through November and I am still awaiting settlement!!!! MCE/1033450/MC… Read Full Review

Mce_Customer_Services's Comment

Written on: 18/11/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

Reply to this comment

Mce_Insurance_Customer_Services's Comment

Written on: 21/11/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Dee Modha . I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Dee Modha

Claims Service Manager
MCE Insurance

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★★★★☆

“Great Service ”

Written on: 16/11/2016 by Bailey_cicero (1 review written)

Felt comfortable and relaxed whilst explaining my claim and was clearly told what was needed of me and when i would be going on hold and why. The only problem i had was with the connection quality but this was nothing to do with him. Over all i am very pleased with the service i received today! :)… Read Full Review

Bigedmce's Response to Bailey_cicero's Review

Written on: 24/11/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Fantastic customer support”

Written on: 14/11/2016 by Matthew.Gordon08 (1 review written)

I spoke to Charlene C at MCE and she was fantastic. This is the first time I had called up and I needed to edit my existing policy which she did without any issues and is a real credit to the company. Hopefully I won't need to call back any time soon but if I do I know I will be in good hands!… Read Full Review

Bigedmce's Response to Matthew.Gordon08's Review

Written on: 24/11/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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