MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.1 / 5
3204
81% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for MCE Car & Motorcycle Insurance www.mceinsurance.com

MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★★★★★

“Very friendly and positive!”

Written on: 25/09/2017 by BrendanRoberts86 (1 review written)

What can I say? usually you expect the worst when calling an insurance company, not MCE, Charlene Nash was very polite, friendly and supportive throughout. no questions were unanswered, and fully understood everything. Even all the managers got involved to help, I was left very assured and relaxed once I made the call, my insurance is due for renewal also, and guess what? this experience has given me 100% confidence in MCE and I will most certainly be renewing for the next year. Excellent… Read Full Review

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★★★★★

“Great service and on a Monday morning !”

Written on: 25/09/2017 by TCTUBB53 (1 review written)

Dealt with the bike changeover efficiently and politely despite the computer playing up and the extent of questions that require answering yet again… Read Full Review

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★★★★★

“Politely professional ”

Written on: 25/09/2017 by Kasonz258 (1 review written)

Would like to thank CHarlene Nash for helping me with my enquiry this morning .overall friendly and efficient .great job… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 25/09/2017 by Mossy99 (1 review written)

Quick review for great customer service I received from the person I dealt with. It was a fairly simple enquiry/request but she was absolutely brilliant, she handled the enquiry in a professional manner listened to everything I had to say and completed the task sending me an email immediately… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 24/09/2017 by 21Frank (1 review written)

I have just spoken to the person I dealt with who was a very helpful and polite lady at mce insurance, regarding the new motorcycle policy I took out a couple of days ago, which was very competitively priced. Her clarification of some of the policy wording was very clear and straight to the point. I’m also very grateful for sending me an email to confirm that I’m covered for my charity work with ‘SERV Surrey & South London’ the Blood Runners, without any additional cost, so thank you. … Read Full Review

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★★★★★

“Accident Claim”

Written on: 24/09/2017 by Nora299 (1 review written)

i spoke to a lady called Charlene nash and she was appsolutely brilliant, she handled my enquiry in a professional manner and listened to everything I had to say and answered all my questions. the standard of your company stands very high with me and I would recommend you to anyone. I found no negative responses to any of my questions… Read Full Review

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★★★★★

“Fantastic customer service ”

Written on: 22/09/2017 by Yilmaz2017 (1 review written)

I have to say after my accident I was in pain but speaking to Charlene Nash about reporting my accident she had Me laugh through my pain and made me feel so relaxed and calm that at nearly 50yrs old this was the best customer service rep I have ever had the pleasure of chatting to. Charlene really is an asset to any company she were to work for Regards Yilmaz… Read Full Review

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★★★★★

“Customer Services experience”

Written on: 19/09/2017 by Ianmac991 (1 review written)

I registered my claim with Charlene Nash. Usually, providing details required for completing insurance applications etc can be painful. Charlene asked questions in a very clear and concise manner. It was a pleasure to provide the information to her… Read Full Review

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★★★★★

“Pillion cover query”

Written on: 16/09/2017 by jasonpbeale (1 review written)

Thank you Charlene Nash for your assistance today. Pleasure to speak to somebody from a service provider on a telephone who actually knows what they are doing!… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 15/09/2017

I spoke to a woman via live chat requesting proof of my No Claims Bonus. She was very helpful and in a few seconds and without any fuss, there it was in my inbox. It is not very often you receive excellent customer service like this. Thank you… Read Full Review

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★★★★★

“Removal of names driver”

Written on: 15/09/2017 by Manfysmith1 (1 review written)

I called up as was wanting to remove a named driver from a policy. I got through to the person I dealt with who assisted me amazingly. She got back to me when she said she would and made every effort to assist me with my problem and although following process found a way to carry out my request. Her customer service was spot on… Read Full Review

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★★★★★

“Price for changing my motorcycle”

Written on: 11/09/2017 by Pal2910 (1 review written)

I rang MCE about changing my motorcycle to a Honda NT700, the advisor (Charlene Nash) was very helpful, checking two bikes for me even though they were the same type of bike. Charlene's handling of my request was professional and the price change was not that more for the bikes. I do find administration costs to be a little on the steep side but not much I can do about that. Charlene also informed me I could change my bike over any day of the week, which was good as I thought you were closed on… Read Full Review

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★★★★★

“Settlement on my damaged motorbike.”

Written on: 11/09/2017

Phoned MCE Insurance regarding which settlement plan I choose on my damaged motorbike, one option involved keeping the bike the other option didn't but both the offers I thought were quite fair. I can not fault MCE insurance and certainly would recommend them based on my experience to date. The person I spoke to when I called with my choice, employee code 4878, was very friendly and helpful, as has any of the staff I have spoken to right back to when I first insured with MCE… Read Full Review

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★☆☆☆☆

“Expensive! ”

Written on: 08/09/2017 by rsKennedy256 (1 review written)

I decided to change my bike for a newer one and the day before I was to pick up my new(secondhand) machine I rang the customer service line to notify the change of bike on my bike insurance policy. The call took about 20 minutes and the end result was that on a policy that cost £100 for twelve months back in Feb. of this year they wanted an extra £91 just to change the bike. Whilst the new bike was newer it was a lower performance one and should have been about the same to insure. They wanted… Read Full Review

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★★★★★

“Motorcycle insurance Claim”

Written on: 07/09/2017 by AryanaFournier (1 review written)

I had need to make a claim enquiry today and the individual with employee code 4812 took me through everything very well. I was able to ask numerous questions that were all fully answered before moving on to make the claim itself. Very good service by comparison to some others i have dealt with in the past… Read Full Review

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★★★★★

“My claim”

Written on: 06/09/2017 by Mikethedixon (1 review written)

I would like to express my views to my recent claim that I made after an at fault accident in France, MCE have been professional from the start & I was particularly impressed by their speed, friendliness & detail given to me at all times. I have no hesitation in recommending MCE to colleagues & friends & when I purchase another vehicle it will only be MCE I use. Well done MCE, giving insurance a great name… Read Full Review

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★★★★★

“No Claim Discount”

Written on: 06/09/2017 by 492Thomas (1 review written)

Had to get proof of NCD from MCE, usual problem of renewal being too high! No problem with customer support however. Spoke to the lovely person I dealt with who sent me my proof within minutes. Will definitely try MCE next year and hope they are competitive!… Read Full Review

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★★★★★

“No claims query fixed. ”

Written on: 06/09/2017 by Kalebf211 (1 review written)

Phoned today and was put through to the person I dealt with who dealt with my query for my no claims proof to be emailed out to me for my new insurance company to inspect. This was done with no fuss whatsoever and within 5 minutes I had the email. So well done to the person I dealt with and MCE… Read Full Review

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★★★★★

“Really Happy”

Written on: 06/09/2017 by 223Hampton (1 review written)

I spoke to a woman and she was soo helpful. I think the way she dealt with the matter was outstanding. i would recommend mce to a friend. … Read Full Review

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★★★★★

“Insurance query”

Written on: 02/09/2017 by 58McCurdy (1 review written)

I had cause to call MCE insurance with a query over some details of my bike policy. I spoke to a very engaging lady who sorted out my problem most professionally and courteously. All this on a bank holiday too!… Read Full Review

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