MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2843
78.9% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★★★★★

“Great service”

Written on: 21/01/2017 by fjClancy273 (1 review written)

I made a mistake on my new policy, called up and spoke with Charlene Chapman. I thought it would be a massive problem, but no was easier then I thought and it was a minimal problem that she dealt with perfectly… Read Full Review

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★☆☆☆☆

“unbelievable”

Written on: 19/01/2017 by MarleeBenson (1 review written)

I received a text quote to renew my insurance in December. When I called in they "had no record of that quote and re quoted £70 higher. I renewed my policy but received no emails regarding my policy. I then received an email saying I had not renewed my policy and it had been cancelled. I called them to be told this was an error and they would send me the policy. A day later I received someone else's policy details telling me their name, address and bike details. I'd hate to have to make a… Read Full Review

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★☆☆☆☆

“unbelievable”

Written on: 19/01/2017 by MarleeBenson (1 review written)

I received a text quote to renew my insurance in December. When I called in they "had no record of that quote and re quoted £70 higher. I renewed my policy but received no emails regarding my policy. I then received an email saying I had not renewed my policy and it had been cancelled. I called them to be told this was an error and they would send me the policy. A day later I received someone else's policy details telling me their name, address and bike details. I'd hate to have to make a… Read Full Review

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★★★★★

“change of bike”

Written on: 18/01/2017 by Klein35 (1 review written)

Gave you all the information of my new bike over the phone 17/1/17, received the new documents today 18/1/17, quite an easy process with friendly helpful staff. Had one small query which was sorted with a phone call to another member of your team. All in all a good service, shame about the high admin fee for the change of bike… Read Full Review

Bigedmce's Comment

Written on: 19/01/2017

The service I received today was prompt and helpful, the operator spoke to me clearly and resolved my issue within 10 minutes. I would recommend this company to any of my friends who needed insurance and a friendly helpful staff member

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Bigedmce's Comment

Written on: 19/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Good Quality Service Charlene Chapman”

Written on: 18/01/2017 by Lol22 (1 review written)

The service I received today was prompt and helpful, the operator spoke to me clearly and resolved my issue within 10 minutes. I would recommend this company to any of my friends who needed insurance and a friendly helpful staff member… Read Full Review

Bigedmce's Response to Lol22's Review

Written on: 19/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Great customer service ”

Written on: 18/01/2017 by Stug63 (1 review written)

Your customer service advisor 4679 was extremely helpful in dealing with my claim. She acted courteously and professionally throughout the process. The whole process of claiming is stressful especially where like myself the claimant has sustained injuries but your advisor helped to make the procedure as hassle tree as possible. The only negative thing about the process is the fact that it is mostly conducted by email I feel older people less computer proficient might struggle with this… Read Full Review

Bigedmce's Response to Stug63's Review

Written on: 19/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“customer service excellence”

Written on: 18/01/2017 by abeykoon97 (1 review written)

Having your motorcycle stolen is not a pleasant experience. However, the whole experience was made far easier due to the brilliance of MCE's employee that I dealt with. The person I dealt with went above any beyond the call of duty. For various reasons, the bike nearly lost value due to false information given to me regarding service intervals. Technically, this should have devalued my bike, however the person I dealt with kindly spoke with his manager to waiver the drop in value, due to… Read Full Review

Bigedmce's Response to abeykoon97's Review

Written on: 19/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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Abeykoon97's reply to Bigedmce's Comment

Written on: 19/01/2017

You're very welcome, excellent customer service.

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★★★★★

“Customer Service”

Written on: 18/01/2017 by Brookeh135 (1 review written)

I rang MCE insurance yesterday evening regarding a rather worrying email I had received. I spoke with the advisor, who immediately explained why the email had mistakenly been sent. She was knowledgeable, reassuring and polite and furthermore emailed my insurance documents to me for easier access. All in all a very good experience. Thank you… Read Full Review

Bigedmce's Comment

Written on: 19/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Outstanding customer service provided, extremly...”

Written on: 16/01/2017 by connornichols (1 review written)

Outstanding customer service provided, extremly helpful with multiple questions. Always polite and went into detail when I wasnt sure on certain items. Superb member of staff… Read Full Review

Bigedmce's Response to connornichols's Review

Written on: 18/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Charlene chapman customer advisor ”

Written on: 15/01/2017 by AlexzanderMcQueen421 (1 review written)

Spoke with customer service about my policy documents as change of address recently today recieved within about 5 minutes of putting phone down, grear customer service and answered all my questions... thanks… Read Full Review

Bigedmce's Comment

Written on: 16/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Great insurance company ”

Written on: 14/01/2017 by 304Douglas (1 review written)

Exactly what I need brill… Read Full Review

Bigedmce's Comment

Written on: 16/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Lost my certificate”

Written on: 13/01/2017 by Bikerbazza (1 review written)

I lost my certificate ,i needed proof of ncd and was getting desperate ....... But the lovely girl found it in an instant and it was wth me in minutes This girl needs a pay rise and/or promotion !!… Read Full Review

Bigedmce's Response to Bikerbazza's Review

Written on: 16/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Helpful customer service. ”

Written on: 13/01/2017 by 358Combs (1 review written)

Very helpful team, always ready to support and nice commination. Always nice to talk to the advisor – thank you for your help and advice in any questions. … Read Full Review

Bigedmce's Comment

Written on: 16/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Brill”

Written on: 12/01/2017 by 211Preston (1 review written)

Very happy will continue with them, excellent service… Read Full Review

Bigedmce's Comment

Written on: 16/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Value for money”

Written on: 12/01/2017 by MarioSullivan (1 review written)

Did a comparison website quote and MCE were by far the cheapest and they included extras such as helmets and leathers, personal injury insurance and breakdown cover. I had to amend my policy slightly and the customer services team were very thorough and very friendly and it was at no cost. I also like the fact that everything is online for me to view and there's a local call cost if I need to speak to them. It's the second time I've ensured with MCE so let's hope their renewal price is good… Read Full Review

Bigedmce's Comment

Written on: 16/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Good”

Written on: 11/01/2017 by Mooneygl333 (1 review written)

I spoke to a woman to send over my No Claims Bouns over by email. She was very quick and responsive to take my information and send the email over. Very happy with that service. Thank you… Read Full Review

Bigedmce's Comment

Written on: 16/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Bike insurance renewal ”

Written on: 11/01/2017 by Andykib (1 review written)

A second year with MCE and again fantastic service with my multibike policy that allows upto 5 bikes,I can't remember the guys name but he was very good and made it a very easy to set up again, Highly recommended… Read Full Review

Bigedmce's Response to Andykib's Review

Written on: 11/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Bimota DB7”

Written on: 11/01/2017 by Phillip302 (1 review written)

Renewed my bike insurance at the NEC bike show, it was quick easy and cheaper than renewing over the phone… Read Full Review

Bigedmce's Comment

Written on: 11/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★☆☆☆☆

“NEVER USE!!!”

Written on: 11/01/2017 by Ava341 (1 review written)

They are useless and never pay out for a thing and their terms seem to change every time you need them. Only buy if you have no other choice as they will not help you ever!… Read Full Review

Mce_Customer_Services's Comment

Written on: 12/01/2017

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★☆☆☆

“Not Easy”

Written on: 11/01/2017 by Sethv98 (1 review written)

i received a letter from the dvla to say my bike was uninsured ! I phoned MCE who confirmed this, they had not sent me a reminder, not the end of the world as my bike is not in use in winter,but i then had to go through the complete application performance to be told it had doubled in cost ?? I then went on a price comparison website to be quoted half the price by MCE. I then contacted MCE who immediately changed there price back to the on line cost. and very time consuming not happy but the… Read Full Review

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