MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
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  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★★★★★

“Good Service & Value”

Written on: 14/02/2016 by GunnarCole378 (1 review written)

Pleased with prompt service & value for Fully Comprehensive cover for my new motor bike.Internet policy details were clear & precise able to print off my Insurance documentation easily. Would recommend to my friends & Family… Read Full Review

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★☆☆☆☆

“No policy documents”

Written on: 13/02/2016 by mrmootsy (2 reviews written)

A week later no policy documents via email as promised but adverts to same email are plenty. Stupid. Do not call them on the number they give. Google mce 0800 and the freephone number will be in the first few results. Cheaper that others without breakdown and this has it but I don't have proof that I'm insured and heard all sorts of stories on line about mce not putting you on insurance register and bikes being stopped by police and seized for not having insurance! They are the cheapest but if… Read Full Review

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★★★☆☆

“Jury still out!”

Written on: 13/02/2016

First up, on price and coverage I am well pleased but with a couple of caveats. I had already got an online quote and fully filled the details and supplied the reference number yet still had to go through every single piece of information again. Why? I believe that since the ONLY way I could get in touch was through a paid phone number at 7p a minute! The guy, who was very helpful and polite, nevertheless proceeded to read through endless reams of conditions and provisions which I deemed wholly… Read Full Review

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★☆☆☆☆

“Policy documents”

Written on: 12/02/2016 by D66G (1 review written)

Over a week later and 2 further phone calls chasing documents and still no information. Yet I get emails advertising events… Read Full Review

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★★★★★

“Over the Phone”

Written on: 12/02/2016 by Illusionist (1 review written)

A telephone conversation with a sales lady who phoned me re renewal of my bike insurance and my insurance was renewed within minutes. I received my documents by email the very same evening. The renewal process was clear and simple. Renewal was even cheaper than last year so I am happy and satisfied with it all. I would and already have recommended MCE to friends… Read Full Review

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★☆☆☆☆

“RENEWAL NOTICE”

Written on: 12/02/2016 by Estrella370 (1 review written)

They failed to send me a renewal notice. which left me un-insured. On contacting customer service all they did was to pass me on to another person to renew my policy. I do not believe they could of cared less as long as they got another sale. Not interested in existing customers. If i had been stopped by the police or had had an accident the consequences could of been very serious. I think they owe me an apology and maybe some money of my policy. … Read Full Review

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★★★★☆

“value for money but online service poor”

Written on: 12/02/2016 by 410Burnham (1 review written)

Using MCE because it gives me the best value for money, but simply renewing my policy was a lot more tedious than it needs to be. You need to fill out all forms from scratch as if it was a brand new policy. Many parts of the website do not work correctly, including the payment functionality. Two years in a row I have had to call in to confirm payment which had actually not gone through. Customer service was very friendly, but still had to go through everything over from scratch when all I… Read Full Review

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★★★★★

“Brilliant ”

Written on: 11/02/2016 by ryanjws (1 review written)

An amazing team of people good customer service not had a problem with them and will definitely recommend if asked to family and friends… Read Full Review

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★☆☆☆☆

“Rip off artists”

Written on: 11/02/2016 by Trex600 (1 review written)

Terrible customer service ripped me off on cancelled policy would not use these again or recommend them to anyone in the future so think twice before taking a policy out with mce insurance… Read Full Review

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★★★★★

“Top Notch Service”

Written on: 11/02/2016 by 95West (1 review written)

Friendly staff, well-informed and easy to relate to. Went the extra mile with no complaining when my credit card Fraud Service kicked in and declined the payment first time round. Rang me back as arranged and finished the process. Can't complain about the cost of the policy - returning biker and all - and the idea of protected no-claims after one year took me a bit by surprise. Nothing really to dislike. Haven't needed to use the claims service yet - long may it be so! - but certainly on… Read Full Review

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★★★★★

“Great web site renewal”

Written on: 11/02/2016 by ArturoWalton (1 review written)

A telephone conversation with a sales guy referred me to the web site. The renewal process using the web site was clear and simple. Renewal achieved at the price I had found earlier on 'go-compare' and cheaper than last year so very happy… Read Full Review

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★★★★☆

“New Insurance Policy”

Written on: 11/02/2016 by JoelLawrence (1 review written)

Had to change insurers as My previous company wouldn't insure me on my new bike (that part was a nightmare). However my experience with MCE was great, simply got a quote called to ask some questions (could do with it stating 3rd party on other bikes online) and then got the bought it - cheapest around... Only downside is after getting a quote online I've had 2 phone calls to ask if I want to progress it (even though I've bought insurance with them); could do with checking your books before you… Read Full Review

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★★★★★

“Finally A Solution! ”

Written on: 10/02/2016 by Woody111 (1 review written)

Cutting a long story short, after over 120 days being without a bike I finally got through to someone who explained my options in so much detail I can see a resolve solution! Between them they have been able to provide me with a possible solution to enable me to be back on the road this summer. Excellent explanation of my options, an in depth knowledge of the company procedures, a real credit to your organization. Restored my faith into MCE as a go to insurance company, which I did start to… Read Full Review

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★★★☆☆

“My renewal experience”

Written on: 10/02/2016 by stevehawkmill (1 review written)

I like MCE's policy which includes breakdown, as a result I decided to renew. MCE sent me an e mail telling me to renew but no quote. I refuse to use 0844 numbers so I tried e mailing but no result. Twice I tried their chat line but nobody was available. Eventually I found a 01933 number and got through to a rude aggressive customer services person, he refused to e mail me a quote based on a like for like basis but did agree to quote me providing I went through the complete quote rigmarole. The… Read Full Review

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★★★★★

“Cheaper than my first insurance 10 years ago”

Written on: 10/02/2016 by CadeJorgensen1968 (1 review written)

Covered me for everything I need at an exceptionally low price… Read Full Review

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★★★☆☆

“Expensive Call, but great service.”

Written on: 10/02/2016 by J3Math (1 review written)

£17 bill for a 30 minute phone call! Everything about their service was spot on, nice to deal with, quick quote and good price. But my phone bill just came through for £17, for 30 minutes. Ridiculous… Read Full Review

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★★★★★

“Hassle free, lovely lady to deal with.”

Written on: 09/02/2016 by Agustabull (1 review written)

I've just got bike insurance from mce and dealt with a lovely person called Pau line, work code PG, i needed to insure the bike using the chassis number so she sorted this no problem, I'll be recommending mce to everyone. Very happy. Thanks. Brendan… Read Full Review

Bigedmce's Response to Agustabull's Review

Written on: 09/02/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“great quote and extras as standard MEGA!!!!”

Written on: 08/02/2016

Looking for better quote for my KTM RC8 R found comparison sites not helping then decided to go with MCE to see if can better the deal........well surprised they did and snapped quote up in heart beat Breakdown cover included personal injury and protected helmet and leathers all with affordable payments per month. For me personally I would recommend MCE for the fact that maybe cut out middle man and go see MCE you be quite surprised I was… Read Full Review

Bigedmce's Comment

Written on: 09/02/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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Orangehulk71's Comment

Written on: 09/02/2016

Your welcome Big Ed now do us a favour get me some complimentary tickets for bsb this year I so want to go lol

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★☆☆☆☆

“Dishonest and shameful”

Written on: 08/02/2016 by SimonJackson23 (1 review written)

After agreeing a price and getting a quite ref I then proceeded to cancel my existing insurance . When calling to make my payment MCE explained they had made a mistake and wanted to charge me over £200 more. They admitted their mistake but refused to take responsibility. Unethical , immoral and if they play their recorded call back , probably illegal. I am referring them to the ombudsman . Pathetic behaviour from one of the so called big insurance companies - they are just a broker at the… Read Full Review

Mce_Insurance_Customer_Services's Response to SimonJackson23's Review

Written on: 11/02/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★☆☆☆☆

“THE WORST COMPANY EVER !!!!! AVOID AVOID AVOID”

Written on: 07/02/2016

I do not know where to begin there was so many issues with MCE ... let's start from the beginning- I have made a policy with MCE few years before... all went well until someone had cloned my vehicle. Funny enough - I have sold this vehicle so a) claim had noting to do with me, b) I had proven this quickly by using MBI & police.... MCE has never updated their records they have tried maniacally to cancel my NCDs and yet after scaring them with Ombudsman I have to explain this over and over… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 11/02/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

Reply to this comment
Report this review Read 1 Comment
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