MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2688
78.8% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for MCE Car & Motorcycle Insurance www.mceinsurance.com

MCE Car & Motorcycle Insurance www.mceinsurance.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“MID querie.”

Written on: 30/08/2016

Operator was very proffesional,but at the same time friendly and personable and quickly sorted out the problem.would reccomed to family or friends… Read Full Review

Report this review
★★★★☆

“Motorcycle insurance ”

Written on: 27/08/2016 by CatherineCunningham (1 review written)

Very helpful,cheerful and on the ball for 08-40 in the morning… Read Full Review

Report this review
★★★★★

“exellent customer service”

Written on: 26/08/2016 by bk959 (1 review written)

many thanks for sorting out the setting up of my new policy after the site crashed/stalled when transferring through from the comparison web site,best customer service i have had from an insurance company,big asset having cheerfully knowledgeable staff that go the extra mile… Read Full Review

Report this review
★★★★★

“Great and helpful service ”

Written on: 26/08/2016 by Kylemacp (1 review written)

As always MCE was great. I was taken through the each level of cover and all of my questions were answered no matter how small. As I was upgrading my insurance from the cover for my 125 to my new bike, after passing my test, it was simple and painless and I could even set a time allowing me to ride to the dealer on my 125 before that cover ran out and the new cover on my 650 started. I know it says you shouldn't mention names but she was brilliant. They were giving out awards in the back… Read Full Review

Report this review
★★★★☆

“Claims center review”

Written on: 26/08/2016 by Mooredn257 (1 review written)

Initally things seemed to be not going as planed untill i got involved with a person ref number 4782 who looked into the problem i was having. Believe it or not the issue was that i had actually more years NCB than was on there books. Money was paid quickly and efficently into my account. Shame the sales team were not as efficent after an inital quote of nearly three times last years cost i went online on their own site and ended up with a different mor reasonable quote… Read Full Review

Report this review
★★★★☆

“Dealing with complaint ”

Written on: 26/08/2016 by lpFanning1971 (1 review written)

I was having trouble with a salvage settlement and the gentleman from the call centre was very helpful in assisting with the problem. Also very polite great customer service… Read Full Review

Report this review
★★★★☆

“Accident”

Written on: 25/08/2016 by Paulefa (1 review written)

Involved in accident.mce on the ball. Code 4770 very helpful. Process a little long winded. but never mind. Would recommend… Read Full Review

Report this review
★★★★★

“Competent and excemptional service”

Written on: 24/08/2016 by colinwarn (1 review written)

Over many calls to MCE motorcycle insurance over my claim i was always dealt with in a friendly, positive and helpful manner. I did generally have to chase with further calls to get further along in the process. However one member of staff i would highlight is employee 4789 who did go the extra mile to return calls and close out the last hurdle without me having to chase down. I would like to put on record my thanks for her help and professional approach… Read Full Review

Report this review
★★★★★

“Brilliant staff”

Written on: 24/08/2016 by Lopez365 (1 review written)

Very olesent friendly professional call handler well done one of the best call centres I have spoken to in years good value for money and quick… Read Full Review

Report this review
★★★★★

“Fantastic Customer Service”

Written on: 23/08/2016 by nolanhough (1 review written)

Earlier in the year and after searching for the best deal online I finally settled on MCE to insure my BMW R1200GS. I recently purchased a second bike and called MCE to enquire about a quote for a second policy. They informed me that is would be cheaper to add my second bike to my existing policy. My customer service representative Charlene Chapman took me through the process and within 10 minutes I had my second bike insured fully comp for £60. Just amazing customer service. Charlene was… Read Full Review

Report this review
★★★★★

“Reporting an accident ”

Written on: 23/08/2016 by LukeEvans (1 review written)

He really helped me with reporting my accident which happened today. He had taken me through all the steps to help me further with this. His delivered excellent customer experience towards me. And I really appreciated that. Just like to say thankyou!… Read Full Review

Report this review
★★★★★

“A Pleasure To Deal With”

Written on: 23/08/2016 by Blade101 (1 review written)

Called just before closing time to change my bike. The advisor I spoke to was a pleasure to talk to. She seemed to actually enjoy her job and even googled my new bike to find out what security it had when I was unsure. Shewas informative, friendly and fun. Can't fault her at all… Read Full Review

Report this review
★★★★★

“After experiencing a really traumatic time of late and...”

Written on: 23/08/2016 by Davw3449 (1 review written)

After experiencing a really traumatic time of late and being behind on my payment I phone MCE to explain my situation. I spoke to the most genuine and compassionate man I've encountered. He dealt with my situation with respect and trust. His customer service was faultless. Thank you, your kind words and help meant more than you could imagine… Read Full Review

Report this review
★★★★★

“policy changes”

Written on: 23/08/2016 by pona (1 review written)

Thanks to Charlene Chapman for helping me swap, change and add bikes onto my policy, not the easiest changes but she helped me threw it finding the best prices for me. … Read Full Review

Report this review
★★★★★

“K w changing bikes”

Written on: 23/08/2016 by 1976Graves (1 review written)

Rang up today to change bikes very happy with price and k w was very helpful when it came to payment method thanks… Read Full Review

Report this review
★★★★★

“Solving those queries”

Written on: 23/08/2016 by MartinW1000 (1 review written)

Having taken out my new policy on-line (easy!), there were a couple of questions that need answering such as wrong description of bike based on reg. plate, NCB etc. The customer service rep. [Charl**e :-)] sorted/answered them very quickly and efficiently… Read Full Review

Bigedmce's Response to MartinW1000's Review

Written on: 23/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Great customer service ”

Written on: 22/08/2016 by 220Schneider (1 review written)

Great service and very helpful.Took time to answer my questions and help me resolve the problem. Very cheap insurance. Thank you I'm pleased with the service from MCE… Read Full Review

Bigedmce's Comment

Written on: 23/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“MULTI-BIKE POLICY”

Written on: 22/08/2016 by Lynch209 (1 review written)

Excellent service from Charlene and very helpful.Took time to answer questions and made my application a very pleasant experience… Read Full Review

Bigedmce's Comment

Written on: 23/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“fantastic help from RB”

Written on: 22/08/2016 by gotthehumpnow (1 review written)

Had a couple of issues on my new policy i took out and RB could not have been more helpful if he had got in his car and driven round to my house and deliverd it more personly,can't plaise him enough and he made the hole experiance a pleasure, well done mate can't recomend you and mce enought to all my mates. well happy SWM… Read Full Review

Bigedmce's Response to gotthehumpnow's Review

Written on: 23/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent professional customer service”

Written on: 22/08/2016 by msFox445 (1 review written)

Fantastic all round and the cheapest insurance I've ever had… Read Full Review

Bigedmce's Comment

Written on: 23/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
overview