MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2266
79.0% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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Latest Reviews

★★★★★

“Change to insurance”

Written on: 28/04/2016 by griff663 (1 review written)

Have been with MCE for couple of years and current year is due to finish in june. Having bought a new bike, i rang up for a change. Customer services went through everything with me in regards to bike change and because only a couple of months remaining on current policy(i pay in full at start of policy) managed to get me a very good deal on current policy. £17.50 when normally at least £40 for admin charge. Very happy with service she gave me. Thanks… Read Full Review

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★★★★★

“do it on line”

Written on: 28/04/2016 by ymFournier465 (1 review written)

ive had no probs for many a year,defo cheapest i can find and do it online its easy and instant plus get online discount...no complaints from me,n they are a friendly bunch if you do have a prob..works for me and my fireblade ... happy days,ride safe… Read Full Review

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★★☆☆☆

“Bike Insurance Documents”

Written on: 28/04/2016 by zyCarver346 (1 review written)

I didn't receive my documents after my renewal, I had to call MCE 6 days later to ask them to send me the email with my documents, this came through whilst I was on the phone, when I checked the documents there was a mistake. I emailed MCE to tell them to rectify the documents, no response to my email, I phoned MCE again to amend the document, MCE amended the document but I still have not received the updated email. Poor customer service… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 28/04/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★★★

“Extraordinary Value!”

Written on: 27/04/2016 by Abernathy230 (1 review written)

More than half the price quoted by others, helpful concise advice from really professional customer service people. Great stuff… Read Full Review

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★★★★★

“Great price great service from mce ”

Written on: 27/04/2016 by Daza20 (1 review written)

Wonderful service from mce very friendly and helpful also fantastic price and cover policy thanks would highly recommend to anyone who has a bike to insure by mce not only is it the cheapest insurance but you get a lot more in your cover then other insurers give you and they make sure they explain everything to you fully and were very helpful and understanding… Read Full Review

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★★★★★

“Best costumer service!!! ”

Written on: 27/04/2016 by Pedro_musics (1 review written)

I called to MCE insurance to make sure everything was fine with my account, I was greeted with a warm welcome by the operator, just with a small detail on my email address, he start chatting with me in regards to music, where we have same interests, really pleased how I was treated and definitely he is an asset to your company , so I highly recommend him for great costumer service! Kindest regards … Read Full Review

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★☆☆☆☆

“No Reply”

Written on: 27/04/2016 by ojHumphrey425 (1 review written)

Like others I received an email asking how did we do shortly after buying the insurance, but I have had no reply to my email about lack of documentation. I am still waiting after a week and I am of the conclusion that I will never receive a reply. If I go into a shop and buy a bar of chocolate, they do not ask me how did we do, so whats the point of MCE asking this same question, when all they have done is provide insurance for a payment. If they bothered to reply to my email that might account… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 28/04/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★☆☆☆

“Why did I have to repeat what they already hold on my...”

Written on: 27/04/2016 by ZacherySweeney (1 review written)

Firstly the telephone call to them. The line was shockingly poor and the conversation was terrible. I couldn't hear much of what she said to me but I got the gist. Be an interesting question as to how this would stand legally given they are required to read and have understood many statements about the motorcycle policy. Then she asked me to go over absolutely everything for my policy - they are my current insurers FGS so they would know if anything had changed!! Then eventually she gave me… Read Full Review

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★☆☆☆☆

“Not actualy received my insurance information”

Written on: 27/04/2016 by Jon246 (1 review written)

So i too out insurance on my motorbike overthe weekend and am still waiting on my insurace documentation. i know that your can expct a little delay but its starting to bother me now. the most frustraiting thing about this whole situation is that i quicky received a pointless "How did we do email" but no documentation. whats most annoying about this is that i have constantly sent emails to MCE about this and had nothing in return. i cant even reference my policy number as ive not received a… Read Full Review

Mce_Insurance_Customer_Services's Response to Jon246's Review

Written on: 28/04/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★★☆

“2nd Year as a customer”

Written on: 27/04/2016 by J1mmyMc (1 review written)

Thankfully,have not needed to make a claim, and hope I never will, however for the second year a comparason site has brought me here and for what the policy covers it's real value for money and the application process is so easy.Thank you… Read Full Review

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★★★★★

“Quick easy cheap and confidence inspiring. ”

Written on: 27/04/2016 by Ngregs (1 review written)

Found through a price comparison website and gobsmacked by the price for one of the big boys. If the price was from an insurer I'd never heard of, I'd probably have skipped past it. Very quick to obtain online quote and accept and buy. All my documents were sent through and even on TPFT I'm insured to ride other bikes and breakdown cover included. Can't comment on claiming and hopefully won't ever be able to… Read Full Review

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★★☆☆☆

“Friendly service but useless”

Written on: 27/04/2016

Renewed my insurance on Thursday and spoke to a lovely friendly lady who informed me that although they had a record of me ringing to change the address on the policy the changes hadn't been implemented on the computer, then she also told me she had no record of my authorisation to speak on behalf of the person I was ringing for. (He's dyslexic and finds dealing with people over the phone a challenge ) Thankfully the person in question was with me at the time and gave his authority for me to… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 28/04/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Does what it says on the side of the tin!”

Written on: 27/04/2016 by 283Leblanc (1 review written)

The whole process was straightforward, incredibly quick and the policy was very competitive! Would commend the company to any discerning biker!… Read Full Review

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★★★★★

“Light speed service”

Written on: 26/04/2016 by Man474 (1 review written)

If like me you are a Luddite and hate Pc's and phones, Then this is the number to call. They was most helpfully in every aspect of this yearly farce, Fast is an understatement in 15mins I was back out the door helmet on and riding All my queries and requests were delt with there and then, The policy arrived moments later. And yet again This year even with spreading the payments it was still cheaper and better than, Anything I had found myself. A great deal of variation was on offer both cover… Read Full Review

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★★★★☆

“First time with MCE and a fair price”

Written on: 26/04/2016 by Chriscbf (4 reviews written)

Having not ridden a bike for over twelve months I rang to confirm that they would honour my no claims with my previous insurer, I was confronted by a garbled automated answer so had to hang up. It took another twice to get through.....Hope it gets better, should I ever need them! Other than that I can't complain at the price and the lady I got through to eventually was pleasant & helpful. Roll on May 1st!… Read Full Review

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★★★★★

“Customer service”

Written on: 26/04/2016 by TG105 (1 review written)

I would like to give feedback on the ladie that dealt with my issue. She was polite, easy to talk to, and very very helpful. She did her best to sort my issues efficiently and really went beyond the call of duty to help me. I spoke to a lady 2 days before and to be honest was very disappointed with her attitude and manor, and unwillingness to help! I was left feeling a bit let down by MCE and their customer service...... However she has changed this and put my faith back into the company and… Read Full Review

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★★★★★

“Great service”

Written on: 26/04/2016 by Headlk218 (1 review written)

Seamless transaction - only ride during summer months and didn't need cover to commute to work. My criteria was very much based on price and MCE were by far the best price… Read Full Review

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★★★★★

“Good so far”

Written on: 26/04/2016

Customer service I have received so far has been excellent. Some of the levels of cover are basic but then this is reflected in the price and is sufficient. Can't fault them so far but let's see what happens if I need to make a claim! … Read Full Review

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★★★★★

“Motorcycle Insurance”

Written on: 26/04/2016 by Gilbertj129 (1 review written)

Very competitive quote beat my current insurer by a country mile. Useful benefits attached to policy for no extra charge… Read Full Review

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★★★★★

“GLAD TO BE BACK”

Written on: 25/04/2016 by GLENNWAZZO (1 review written)

Fantastic service and a great price.Been off bikes for 4 years but was with MCE for 10 years previously so all my NCB lapsed.MCE staff were sympathetic so i ended up getting insured with MCE for nearly half the cost of the other popular female named insurance rivals best price.Was on the phone for a while whilst MCE staff worked out my deal but the wait was well worth it.I only needed to speak with 2 people at MCE who both were polite, very well and clearly spoken and most importantly sorted… Read Full Review

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