Castle Cover Insurance Reviews - www.castlecover.co.uk

★★★★☆
3.8 / 5
609
75% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Castle Cover Insurance - www.castlecover.co.uk - Ask a question now

Media Gallery for Castle Cover Insurance - www.castlecover.co.uk

Castle Cover Insurance - www.castlecover.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Good insurance deal”

Written on: 29/08/2015

Very comprehensive package and a good price as well and great customer service and quick response to any queries… Read Full Review

Report this review
★★★★☆

“Car Insurance ”

Written on: 28/08/2015 by ColbyCalhoun (1 review written)

Quite efficient and a good way to get insurance.Only delay was proving my no claims… Read Full Review

Report this review
★★★☆☆

“uncertain”

Written on: 26/08/2015 by qjSampson1991 (1 review written)

ended up with three different quotes so not sure whether it is right or not. they even sent me an e-mail addressing me as a different name! i hope that i am covered properly. left me a bit uncertain of their commitment to my insurance cover. on the form it said that i did not work, but i entered in the appropriate box that i did work part-tim in a solicitors office. i hope this does not affect my cover in any way. lastly the form was quite easy to complete on line… Read Full Review

By Castlecoverteam

Written on: 27/08/2015

Hi thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team

Reply to this comment
Report this review
★★☆☆☆

“New Car Insurance Policy”

Written on: 26/08/2015 by ianedelston (0 reviews written)

Establishing my length of no claims discount proved problematic. This was despite the new policy (with Castle) having the same underwriter (Ageas) as my previous insurer, Autonet. Surely, verification with the same underwriter should have been straightforward - but oh, no! I had to email multiple copies of various parts of the renewal notice from Autonet to, 'prove' my NCD was what I said it was. Every email that I sent was replied to by a different person - how incredibly efficient. It was a… Read Full Review

By Castlecoverteam

Written on: 28/08/2015

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team

Reply to this comment
Report this review
★★★★☆

“King of the Castle”

Written on: 26/08/2015

I was very pleased with both the quotation and the customer service I received when I took out motor insurance. I saved £80+ based on my renewal notice from my previous insurer. Uploading the proof of NCD was straightforward and accessing my paperwork via the portal is certainly easy to use. I would recommend Castle to my friends and family… Read Full Review

Report this review
★☆☆☆☆

“Customer service - Inadequate”

Written on: 14/08/2015 by 141Dempsey (1 review written)

Just before taking out a home policy with Castle Cover Insurance I was offered a special offer legal policy. Before agreeing to purchase the policy I asked the Castle Cover agent on the other end of the phone if this would cover me if I needed to make a claim regarding work that had been carried out on the property last year (2014) the builder was in the process of sorting this out, but it was 2 weeks after taking out this policy that he said that he could not rectify the problem and at only… Read Full Review

By Castlecoverteam

Written on: 19/08/2015

Hi thank you for your comments. We are sorry to hear that you have experienced difficulties in relation to your policy. If you would like to discuss your comments with a member of our Customer Service team please contact us on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team

Reply to this comment
Report this review
★☆☆☆☆

“The session timed out before I could complete”

Written on: 09/08/2015 by Nicjones (1 review written)

Went on line to buy car insurance, had a good deal (thought I did!!!) session timed out before I completed so I thought it hadn't gone through until I saw my bank balance and money had been taken out, by this time my previous insurer matched the price no hassle, so decided to stay. Phoned up to cancel and was told I had to get my husband to phone, I explained he was working away and couldn't phone the times you are open, as he works on the docks, no signal, doesn't finish until 9-30 pm and… Read Full Review

By Castlecoverteam

Written on: 10/08/2015

Hi, thank you for your comments. We are sorry to hear of your recent experience. Unfortunately we are unable to cancel the policy without authorisation from the policyholder. Please contact our Customer Service Team as a matter of urgency. Kind regards The Castle Cover Team

Reply to this comment
Report this review
★★★★☆

“Car Insurance renew”

Written on: 09/08/2015 by 311Cowan (1 review written)

I happily took out car insurance at an agreed price , no problem. The chap on the phone assured me that I would not pay until the insurance was due on 23rd August. However, on checking my bank account I realised that Ageas had already taken the money from my account on 4th August, 20 days before the insurance is due. I do not find this acceptable. Fortunately I had enough money in my account to cover the cost, but it could have been different if I had not , I could have been taken into being… Read Full Review

Report this review
★★★★☆

“Very competitive Quotation and comprehensive Policy ”

Written on: 09/08/2015 by Halsey406 (1 review written)

The Title says it all. I found the process of securing my Insurance cover very easy to complete and Castle's responses to my on-line input was very quick. My Cover Note was sent to me very quickly indeed. Not sure I like all the potential "add-on" items however. I appreciate it is up to me to select what I want but each addition item e.g. Legal Protection is pretty expensive and it takes the shine off the initial Quotation. … Read Full Review

Report this review
★★★☆☆

“Not yet receive policy paperwork via email”

Written on: 06/08/2015 by ErnestMcClure298 (1 review written)

Please can you forward to this email address my car insurance policy details. Thanks … Read Full Review

Report this review
★★★★☆

“Impressive start.”

Written on: 03/08/2015 by deanna01487 (1 review written)

I hadn't heard of Castle Cover before, but found them on the Compare the Market site. The quote provided was virtually identical to my existing renewal, but at a much cheaper price. I was extremely happy with the lovely lady on the end of the phone who was very bubbly and made me feel as if my business actually mattered. The only reason I have not given this review 5 stars is because they only offer a maximum of 9 years no claims and I currently have 16 years no claims. … Read Full Review

Report this review
★★☆☆☆

“Very disappointed.”

Written on: 02/08/2015 by 163Roberts (1 review written)

The online policy management system is chaotic, misleading and confusing. There is a plethora of documents with no indication of currency or validity. Rather than emailing relevant documents to an email address, they are "filed" in the "my account" section where the user has to attempt to identify the necessary document within several lists of confusingly similar documents. A small child could design a better system. The original price was very competitive which tempted me to purchase this… Read Full Review

By Castlecoverteam

Written on: 03/08/2015

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team

Reply to this comment
Report this review
★★☆☆☆

“To much on line. ”

Written on: 31/07/2015 by SorenWare (1 review written)

All on line but you still need no claim's sent.why… Read Full Review

By Castlecoverteam

Written on: 31/07/2015

Hi, thank you for your comments. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team

Reply to this comment
Report this review
★★★★☆

“Excellent customer service followed by a fantastic...”

Written on: 30/07/2015 by cdMelton64 (1 review written)

Excellent customer service followed by a fantastic quote that left me with no option but to take out my policy.When my house insurance is up for renewal i will be using Castle Cover again without hesitation… Read Full Review

Report this review
★★★★★

“East to switch”

Written on: 30/07/2015 by Pipercl152 (1 review written)

It was very easy and fast to switch car insurance and all done to a high standard. I liked that you already checked and got my no claims details from my last insurers so no need to panic about getting this to you by post. Keep it up… Read Full Review

Report this review
★★★★★

“easy and comprehensive”

Written on: 26/07/2015 by MercedesCooke (1 review written)

The process was made simple from start to finish with updates emailed to me throughout.no claims discounts were verified with previous insurer saving time and bother sending off documents.would recommend to anyone about to insure… Read Full Review

Report this review
★★★★☆

“Economical House & Contents Insurance”

Written on: 26/07/2015 by KarleySantiago (1 review written)

This is the first time I have had this insurance. I hope I will never have to make a claim but it is necessary to be covered. I do not know how good Castle will be if I ever had to make a claim but I am glad I chose them for my house & contents insurance. It was quick and easy to get my cover & the documents turned up quickly for me to browse through. I was satisfied with the clauses in the document and felt the policy was good value for money… Read Full Review

Report this review
★★★★☆

“Great”

Written on: 25/07/2015 by Jasperb281 (1 review written)

very helpful also had phone call day after got policy to check I was satisfied even sent policy through post as I couldn't log on account to print it off. Never used you before but if price is right when it comes to renewal definitely use castle cover again… Read Full Review

Report this review
★★★★☆

“Castle Cover Insurance”

Written on: 25/07/2015 by vtHolden1951 (1 review written)

Struggled to download copies of the covernote and policy documents from the Castle website. Received 7 "how to" e-mails which caused further confusion… Read Full Review

Report this review
★★★★★

“great”

Written on: 24/07/2015 by Aron357 (1 review written)

Friendly , helpful service at a very competitive price… Read Full Review

Report this review
overview