Castle Cover Insurance Reviews - www.castlecover.co.uk

★★★★☆
3.8 / 5
624
75% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Castle Cover Insurance - www.castlecover.co.uk - Ask a question now

Media Gallery for Castle Cover Insurance - www.castlecover.co.uk

Castle Cover Insurance - www.castlecover.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Do not use this company!! ”

Written on: 08/12/2016 by Abdullahh1961 (1 review written)

Had a Motortrade policy,it was mis sold, not a like for like policy as I was told,left me with no income for Twelve weeks,admitted liability then closed ranks!!… Read Full Review

Report this review
★☆☆☆☆

“Any wonder insurance companies get bad press”

Written on: 20/04/2016 by binhadover (1 review written)

I paid by direct debit for car insurance and after the last payment l sold my car. i received a renewal quote for my old car (50% more expensive )so i rung to cancel.I said i didn't want the new quote as i sold my car.i was then informed that there was a £50 fee as i had cancelled the policy early.I asked to speak to the manager and he was adamant that i was told on sign up. I asked for a copy of the transcript and he said that will be £10 and a form needs completing.I requested he sent by… Read Full Review

Report this review
★★★★★

“Was chaep at the time......”

Written on: 26/03/2016 by mmBullock265 (1 review written)

Was cheap at the time, but as usual with all insurance companies they put the premium up at time of renewal & like me I vote with my FEET!… Read Full Review

Report this review
★☆☆☆☆

“disappointed”

Written on: 18/12/2015 by Pearsonzk278 (1 review written)

My policy came to the end several days ago and I moved to another broker for the new policy 2015-2016. I requested my no claim discount document. First of all, they said that it could only be uploaded to my portal which can't be accessed after my policy expired. They then said that it would take up to 7-10 days to get the document sent to me by email and by post. I wondered how other companies can send such a document by email within an hour or so whilst CC needs such a long time to prepare… Read Full Review

By Castlecoverteam

Written on: 24/12/2015

“Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team”

Reply to this comment
Report this review
★☆☆☆☆

“Horrible Customer Service - Horrible Complaint Handling”

Written on: 14/12/2015 by hishamam (1 review written)

Hi, Those guys came out of nowhere, some 6 months through my Car Insurance, claiming that my car details are incorrect, that it was showing Manual rather than Automatic. Obviously, I got back to me saying that the information was supposedly retrieved from the DVLA database and that it cannot be incorrect unless they messed with it. They claimed it was Confused.com fault and insisted on me paying the extra charge. No way they would try to solve the problem which happened between them and between… Read Full Review

By Castlecoverteam

Written on: 24/12/2015

“Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team”

Reply to this comment

Hishamam's reply to Castlecoverteam's Comment

Written on: 24/12/2015

I have already contacted Customer Service and we have escalated to the Complaints Team and none was able to help. On the contrary, the only thing they cared about is the £50 and that's it, absolutely disgraceful!

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Easy purchase process”

Written on: 21/11/2015

The purchase process was very friendly and easy. The price was very competitive. Satisfactory so far. Luckily, no need to make a claim yet. I think the real deal is when one tries to makes a claim, that will really show up if this company actually provides a good service or not… Read Full Review

Report this review
★★★★☆

“Cheaper than my old insurer”

Written on: 24/09/2015 by LondonShaffer388 (1 review written)

I was genuinely surprised at how much cheaper castle cover's quote was compared to my previous insurer… Read Full Review

Report this review
★☆☆☆☆

“Very Dificult to get Over My Point”

Written on: 23/09/2015 by Stanley89 (1 review written)

Very difficult to get over my point it's as the people at the call centre are just reading from a script and cannot deviate from it… Read Full Review

By Castlecoverteam

Written on: 23/09/2015

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team

Reply to this comment
Report this review
★★★★★

“Very good service ”

Written on: 22/09/2015 by JaneThacker (1 review written)

Very good speedy service. Staff responded quickly and were easy to understand… Read Full Review

Report this review
★★★☆☆

“We would prefer some paperwork ”

Written on: 19/09/2015 by Jasper279 (1 review written)

Its a chore, having to 'fire-up' the PC whenever we need to refresh or check the policy details. We are unable to download the PDF because we can't get passed the necessity of downloading Google/Adobe. (We already have it!!!)… Read Full Review

Report this review
★★★☆☆

“better internet explaining”

Written on: 14/09/2015 by rangerovermike (1 review written)

I found the initial buying of the policy no problem. But then I tryed to log into my account to get my cover note, it kept saying your you have timed out, But I had not even started. So that's when I sent an Email to your selves explaining the problem and I am still waiting. It's all well and done you have my money but then I get the feeling that's all you wanted, buger the customer… Read Full Review

Report this review
★★★★★

“first class”

Written on: 14/09/2015 by 4783dave (1 review written)

I found all the details and website easy and when i called the office they was first class and the girl very polite and explained everything fully to me and was all up and running in minutes. A BIG THANK YOU… Read Full Review

Report this review
★★★★★

“Very good service”

Written on: 14/09/2015 by RoccoMcCoy212 (1 review written)

Good service easy to set up and call after to correct insurance… Read Full Review

Report this review
★★★★★

“First class service”

Written on: 06/09/2015

Easy on line set up account all information there to hand.Back up call from insurance to see if all requirements had been met.Very happy with the hole experiance… Read Full Review

Report this review
★★★☆☆

“Could do better”

Written on: 05/09/2015 by 378Hogan (1 review written)

The price was good the contact was good but went wrong with the price took all of the cash off my account when I asked to pay monthly but did ring and said sorry and will refund good job enough in my account to cover it on the whole not bad would use again… Read Full Review

Report this review
★★★★★

“Good insurance deal”

Written on: 29/08/2015

Very comprehensive package and a good price as well and great customer service and quick response to any queries… Read Full Review

Report this review
★★★★☆

“Car Insurance ”

Written on: 28/08/2015 by ColbyCalhoun (1 review written)

Quite efficient and a good way to get insurance.Only delay was proving my no claims… Read Full Review

Report this review
★★★☆☆

“uncertain”

Written on: 26/08/2015 by qjSampson1991 (1 review written)

ended up with three different quotes so not sure whether it is right or not. they even sent me an e-mail addressing me as a different name! i hope that i am covered properly. left me a bit uncertain of their commitment to my insurance cover. on the form it said that i did not work, but i entered in the appropriate box that i did work part-tim in a solicitors office. i hope this does not affect my cover in any way. lastly the form was quite easy to complete on line… Read Full Review

By Castlecoverteam

Written on: 27/08/2015

Hi thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team

Reply to this comment
Report this review
★★☆☆☆

“New Car Insurance Policy”

Written on: 26/08/2015 by ianedelston (0 reviews written)

Establishing my length of no claims discount proved problematic. This was despite the new policy (with Castle) having the same underwriter (Ageas) as my previous insurer, Autonet. Surely, verification with the same underwriter should have been straightforward - but oh, no! I had to email multiple copies of various parts of the renewal notice from Autonet to, 'prove' my NCD was what I said it was. Every email that I sent was replied to by a different person - how incredibly efficient. It was a… Read Full Review

By Castlecoverteam

Written on: 28/08/2015

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team

Reply to this comment
Report this review
★★★★☆

“King of the Castle”

Written on: 26/08/2015

I was very pleased with both the quotation and the customer service I received when I took out motor insurance. I saved £80+ based on my renewal notice from my previous insurer. Uploading the proof of NCD was straightforward and accessing my paperwork via the portal is certainly easy to use. I would recommend Castle to my friends and family… Read Full Review

Report this review
overview