HomeProtect Reviews - www.homeprotect.co.uk

29 Thames Street, Kingston upon Thames, KT1 1PH
★★★★☆
4.3 / 5
4182
91.3% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★☆

“Very straightforward insurance without the hassle”

Written on: 22/07/2017 by smanb (1 review written)

I found HomeProtect through a compare website and was dubious at first because I hadn't heard of them before however they offered a competitive price and specialist insurance so thought I'd give them the benefit of the doubt. The online policy forms were thorough and took about 15 mins to complete. The whole process was straightforward and was completed without having to make a phone call. I reviewed the forms and made my initial payment and then received my certificate of insurance etc.. I… Read Full Review

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★★★★☆

“Good value for unoccupied home”

Written on: 22/07/2017 by 295Baxter (1 review written)

They provided the coverage I needed for my parents home prior to it being sold. Always helpful on the phone when needed… Read Full Review

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★★★★☆

“Great customer service”

Written on: 21/07/2017

Easy to deal with, very good customer service, would recommend for value… Read Full Review

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★★★★☆

“Helpful with a complicated query”

Written on: 21/07/2017 by Danield34 (1 review written)

I had a complicated query involving work happening in the house, plus a flatmate being covered in the policy, and Homeprotect would insure me at the best price. The service was good on the phone, though i had to call back a number of times as there was some confusion as to what was needed to complete the quote. My main point of disappointment was that there were so many caveats and qualifications within the policy itself that i'm not sure we'll ever qualify to make a claim! Maybe that's the… Read Full Review

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★★★★☆

“Easy to renew, decent policy”

Written on: 20/07/2017

This was a decent policy that is underwritten by Axa… Read Full Review

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★★★★☆

“Second property insurance”

Written on: 20/07/2017 by JakaylaMyers311 (1 review written)

Home Protect was selected to insure a second property that is being sold. It was not the cheapest, but included many aspects that are charged additionally by lower cost providers. HP was also selected because that have be rated highly for providing this type of insurance. It is best to finalise the details directly, as comparison sites allow you to enter items that you will find are not included on unoccupied properties. The person on the sales line was very helpful in discussing options and… Read Full Review

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★★★★☆

“good value”

Written on: 19/07/2017 by etten (1 review written)

good value home insurance when (sadly) a conviction has to be taken into account- thank you for your service. I would recommend to anyone else in the same predicament… Read Full Review

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★★★★★

“Nice and easy!”

Written on: 19/07/2017 by Nikolai401 (1 review written)

Easy to set up and manage, very helpful customer support and competitive rates!… Read Full Review

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★★★★★

“Fast, user friendly and spot on”

Written on: 19/07/2017 by Cobb385 (1 review written)

The website is easy to use, quick and exactly what we where looking for. Good value for money for the circumstance we are going through at this time. Have only dealt with the website, not had to contact anyone yet. Fingers crossed we don't… Read Full Review

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★★★★★

“Nice and easy”

Written on: 19/07/2017 by JabariMcNeil (1 review written)

Easy to set up and check online. Very helpfull customer service. Competitive prices to other providers… Read Full Review

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★★★★★

“Helpful service at a competitive price. ”

Written on: 19/07/2017 by ChanceDriscoll (1 review written)

Helpful service at a competitive price… Read Full Review

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★★★★☆

“Covers everything with a nice premium”

Written on: 19/07/2017 by GraysonNolan (1 review written)

Building and content insurance covers everything. When comparing others it is a great value. And easy to finalize things… Read Full Review

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★★★★★

“Simple, easy and cheap”

Written on: 18/07/2017 by Cameronnm196 (1 review written)

2nd year running as just renewed, nice and easy to renew. What was nice is the price was great. Every year with other companies the renewal is significantly higher so end up moving. The cover is just what I needed, all docs online as well which is nice. … Read Full Review

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★★★★☆

“good comms through process”

Written on: 18/07/2017 by kevin_english (1 review written)

Good progress and speedy answer to queries. Reasonable rates… Read Full Review

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★★★★★

“As It Should Be”

Written on: 18/07/2017

Buying process was very simple. Website extremely easy to use, understand and navigate. Got a very for price compared to all the prices I received during my researches. Would recommend to all my friends that are looking to renew their Building and Contents cover. Haven't obviously had to make a claim yet, but first impressions are that customer services team will be as helpful too… Read Full Review

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★★★★★

“ Good customer service and good prices they're very...”

Written on: 18/07/2017 by IrelandWhite408 (1 review written)

Very good and very dispensability to the customer service and the very kind and the prices they get a really want to go continue with this… Read Full Review

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★★★★☆

“Happy so far! ”

Written on: 17/07/2017 by Humphries285 (1 review written)

The contract looks good, and the staff online are helpful. Made a stressful experience that little bit easier. Have only had the insurance a short while though, so time will tell how good it is. It wasn't hugely flexible (ie we have garden protection under this garden but no garden that needs protecting, and although we tried to take this out as it seems ridiculous that we're paying for it, that wasn't an option). However the price was reasonable, and once its up and running, there's nothing… Read Full Review

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★★★★☆

“Good qoute”

Written on: 17/07/2017 by Ramboarmstrong (1 review written)

Quote and set up was simple and straight forward. Good advice from employee over the phone. Have not (touch wood) needed to make a claim so can only review quote and set up… Read Full Review

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★★★★☆

“Smooth renewal”

Written on: 17/07/2017 by coudaogo (1 review written)

I simply wanted to renew my contract, it was easy and the staff I had on the phone was helpful. My credit card used for the previous year expired, I called and everything was updated rapidly. A good customer experience overall… Read Full Review

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★★★☆☆

“Slow responses putting pressure on client.”

Written on: 17/07/2017 by Junec425 (1 review written)

As I wanted the policy to start including some jewelry I updated this on the extension offer (which was quite a bit higher than last year's invoice). It took very long to get an answer which was asking for more information which I gave immediately. The response took so long that the old insurance expired. The proposal which came back now demanded for our security system to be modified. So in order to at least obtain basic coverage I declined and reverted to the extension of last year's… Read Full Review

By Homeprotect

Written on: 17/07/2017

Dear Junec425, Thank for you for taking the time to write your review. I'm really sorry to hear that you had a delay at renewal, this must have been very frustrating. We would like to investigate what took so long and also see what we can sort out in terms of offering you the additional cover you need for your jewellery. To be able to investigate this, please could you email us using the Contact via email link at the top of this page, and include your policy number, your phone number and mention that you placed a review here on Reviewcentre under the name Junec425. I'll keep an eye out for your message. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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