HomeProtect Reviews - www.homeprotect.co.uk

★★★★☆
4.2 / 5
89.4% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Home emergency is a joke”

Written on: 30/09/2014 by Orangesofa (6 reviews written)

Had reason to call about a home emergency at 7:30pm and they struggled to find my policy and once located, they logged the call. I then get a phone call from a chap who didn't introduce himself and said he would come out at midday the next day. I agreed on the basis it was midday at the very latest. The nest day at 11:50 I get the call I was expecting which as from this chap saying he would be there for another hour and a half. I call Home Protect to complain that this is now slipping back… Read Full Review

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★☆☆☆☆

“Home emergency is a joke”

Written on: 30/09/2014 by Orangesofa (6 reviews written)

Had reason to call about a home emergency at 7:30pm and they struggled to find my policy and once located, they logged the call. I then get a phone call from a chap who didn't introduce himself and said he would come out at midday the next day. I agreed on the basis it was midday at the very latest. The nest day at 11:50 I get the call I was expecting which as from this chap saying he would be there for another hour and a half. I call Home Protect to complain that this is now slipping back… Read Full Review

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★★☆☆☆

“poor customer service”

Written on: 27/09/2014 by mksakariya (1 review written)

waiting time for customer service is between 20 to 30 minutes .unfortunately issues are never followed up until customer remind them. I tried emailing ,but there was no response . The only good thing was it was the cheapest offer… Read Full Review

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★★★★★

“A good experience!”

Written on: 27/09/2014

The HomeProtect advisor was extremely polite and helpful and worked hard to make the process of setting up a policy as clear and concise as possible - especially within a limited time frame. For me, his approach made the whole experience much easier and far less daunting than it could have been… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 24/09/2014 by Readingboy (2 reviews written)

I spent hours providing homeprotect with information for a property that I wished to insure that was in a flood risk area. Despite promises of calls back, 3 weeks later I have heard nothing, except receiving a call from them that was meant for someone else. My recommendation is don't bother, try someone else, they don't seem to know what they are doing!… Read Full Review

Homeprotect's Response to Readingboy's Review

Written on: 24/09/2014

Hi, I'm really sorry to hear that you had a disappointing experience. We'd really like to investigate the case and see where/what went wrong so we can ensure this doesn't happen again. If you still require home insurance, we can certainly expedite the enquiry for you. Unfortunately ReviewCentre don't allow the posting of email addresses so please could you let us know your surname and the postcode of property to be insured so that we can start the investigation - please use the Contact us form on the our website, choose Contact, then click the blue button for "Send a message", then on the feedback form choose "Unsubscribe from promotions" as the topic, because this arrives directly in the Marketing team inbox. I'll keep my eye out for your message and we'll take it from there. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★★★★★

“Helpful!”

Written on: 23/09/2014

One Saturday afternoon recently, I discovered my home and contents insurance was about to expire imminently and that there had been some floods in the county and my previous insurer wouldn't cover me again!?! I saw the good reviews for Home Protect but I couldn't call to confirm what I was actually buying. On the Monday morning I had my confirmation of cover and it wasn't quite right, and with my previous insurer withdrawing cover from my area there may have been an additional premium... I knew… Read Full Review

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★★★★★

“Fantastic”

Written on: 20/09/2014 by yoPorter343 (1 review written)

I like this compny. This is realy god and relyable i had fantastic qoute… Read Full Review

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★★★★☆

“Happy with homeprotect”

Written on: 19/09/2014 by Charlie445 (1 review written)

Got the best deal in the market for my home insurance renewal. Was easy to understand and price I was quoted was the cheapest in the market. Happy with the service. Will certainly recommend to anyone… Read Full Review

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★★★☆☆

“put yes but ad new policy not sure”

Written on: 19/09/2014

Setting up direct debt very strsnge. Never had to do that before and found it a bit worrying. As this is a new policy I have very little experience of home protect… Read Full Review

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★★★★★

“So very helpful”

Written on: 18/09/2014

I was guided through the process of insuring an empty property with the most helpful Alaa, she was brilliant throughout. She took time and had an enormous amount of patience with me, as I was constantly asking questions. She is professional and a credit to your Company. (Clearly she deserves a pay rise!) … Read Full Review

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★★★★★

“Great”

Written on: 18/09/2014 by Haylee262 (1 review written)

Was really happy with home protect great cover and great price… Read Full Review

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★★★☆☆

“Excellent service”

Written on: 18/09/2014 by 214Higgins (1 review written)

Excellent service provide by Home protect to respond immediately and provide me with the home cover… Read Full Review

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★★★★☆

“good comprehensive cover”

Written on: 17/09/2014 by derekw60 (1 review written)

Just what I was looking for with a company that insures if you are away for periods of time. Easy to take out and straight forward questions. Price was very competitive and beat my previous company… Read Full Review

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★★★★★

“What a saving! ”

Written on: 17/09/2014 by Blackburn175 (1 review written)

I will never auto renew again. Simple and easy to do!… Read Full Review

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★★★★★

“excellent service and price”

Written on: 17/09/2014 by tinazeus (1 review written)

I insured with Home protect after much research and comparison. They offer an excellent product and service. They are also very helpful on the phone and clarify all your requirements Use them for insurance they are Brilliant… Read Full Review

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★★★☆☆

“Unoccupied property insurance”

Written on: 16/09/2014

Was Recommended this company for unoccupied buildings insurance for property following death of mother. Product meets the the purpose. Phoned to take out the cover rather than completing online so could ask for clarification on certain points Found the sales person unhelpful, rushed through all the details, abrupt and disinterested in replies when I asked for clarification and if I had not been under pressure of recent bereavement and too over faced with all the funeral arrangements etc… Read Full Review

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★★★★★

“Good Value”

Written on: 16/09/2014 by Ericksonwa219 (1 review written)

Very good cover at a very good price. Much cheaper than any other provider for same cover… Read Full Review

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★★★☆☆

“Average”

Written on: 16/09/2014

I was referred from a price comparison site. Once filling in the finer details on the Home Protect site, quite a few things seemed to add quite a lot on to the price. They are probably much the same as every other insurance company though and it was all clear before we committed ourselves… Read Full Review

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★★★★★

“Good home insurance”

Written on: 16/09/2014 by Richardson158 (1 review written)

Good price on web site. Rang to clarify some points and ended up with a good reduction. Helpful member of staff. Good product and service provided… Read Full Review

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★★★☆☆

“like rynair - beware final booking stage -extras added”

Written on: 12/09/2014 by CaidenKincaid493 (1 review written)

Actually they lost out as I needed to take out 2 policies. I ended up taking policy out with different company first time around as price kept being higher than quote. When looking for second claim - I realised why - they add in extras - second time and just unticked and they did offer best price. It was a frustrating process though first time round. My policy was underwritten by AXA who are badly reviewed so probably as bad as them all but they are canny to get you to review before you… Read Full Review

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