HomeProtect Reviews - www.homeprotect.co.uk

★★★★☆
4.3 / 5
1397
90.2% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★☆

“Straight forward home insurance in minutes”

Written on: 27/04/2015 by tuTaylor468 (1 review written)

The website is really straight forward and easy to use, although I did have one question so I had to call the helpline. The call was quick and really helpful and I was able to set up my insurance immediately… Read Full Review

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★★★★★

“Simple and Fantastic Value”

Written on: 26/04/2015 by Frisp1970 (1 review written)

Done all on-line and was straight forward no hassle, and was just as comprehensive cover as my existing insurer, but a lot cheaper with the benefit of being underwritten by AXA… Read Full Review

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★★★★★

“Home Protect review”

Written on: 26/04/2015 by Royt101 (1 review written)

All in all I found the process straight forward. I was a little confused when I received a credit company demanding I sign a contract then threaten to charge me £10 if I didn't do so in a week. Turns out this company collects the payment on behalf of Home Protect. This wasn't overly clear. Other than that. Great company so far… Read Full Review

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★☆☆☆☆

“Claimed and Ignored”

Written on: 25/04/2015 by Regina402 (1 review written)

Absolutely disgusting service, will not reccomend, treated like a child on the naughty step, everything i said has been doubted… Read Full Review

Homeprotect's Comment

Written on: 27/04/2015

Dear Regina402, I am really sorry to read your dissatisfied review. HomeProtect, as an insurance intermediary is not authorised by the regulator to deal with claims - these are handled solely by the insurer. All HomeProtect policies are either underwritten by AXA Insurance or Royal Sun Alliance, hence the complaint lies with whichever insurer underwrites your particular policy. However, I would like to assist you in taking your complaint further. In order to assist you please could you send your policy number to me and I will escalate the issue with the appropriate team. Unfortunately ReviewCentre don't allow for email addresses to be published in these comments boxes, so please could you visit the HomeProtect website, choose Contact, then click the blue button to get to the Feedback form. Please select the subject "Unsubscribe from promotions" as this arrives directly in the Digital Marketing team inbox. I await your message, hopefully we can sort this out for you. Kind regards.

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★★★★★

“Property cover”

Written on: 23/04/2015 by Dave1965AD (1 review written)

I've just placed a new property and contents cover with Home Protect via Go Compare. The price was great and the whole process quick and painless. Recommended… Read Full Review

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★★★★★

“Fabulous insurance company”

Written on: 23/04/2015 by DianaFoley (1 review written)

Great service from a very reasonably priced insurance company. Staff were very helpful and thorough and met all of my expectations. Would definitely recommend to family and friends. Choosing an insurance company is never easy but the service from Home Protect made my choice simple… Read Full Review

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★★★★☆

“The jury's still out”

Written on: 23/04/2015 by DixieHound (1 review written)

This lot are cheap and straightforward. I swapped cos we'd been paying over £600 a year (yes £600!) for building insurance every year and finally decided it had to be possible to get it cheaper. HomeProtect did it for £170. That feels good to me. Of course, the proof is in the claiming but hopefully we won't have to do that. Give 'em a whirl, people… Read Full Review

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★★★★★

“Simple to use”

Written on: 23/04/2015 by Gisellex350 (1 review written)

Just ever so easy to get my house and easier to cover my contents, I covered our most important things to us ,this is most important to my wife and I… Read Full Review

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★★★★☆

“Plain Insurance”

Written on: 23/04/2015 by JamesonBird452 (1 review written)

Insurance was great value uncomplicated documentation over the top. Schedule simple … Read Full Review

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★★★★☆

“Simple easy affordable insurance.”

Written on: 21/04/2015 by Daddycowper (1 review written)

I was looking for affordable insurance with plenty of comprehensive cover, this really hit the spot. The cover included legal cover and covers my individual items both at home and away. My expensive items are covered and accidents are covered too. Setting property value could be easier but that is only a minor complaint. Setting up monthly payment was easy but you have to deal with a third party (premium credit) to make payments. Don't especially like everything being online, I like to see… Read Full Review

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★★★★★

“Pretty good service I'd say! ”

Written on: 21/04/2015 by Prater432 (1 review written)

I found it very straight forward to purchase home protect contents insurance - it was easy to get exactly the policy we needed and (I think!) good value. The only time so far that I've had to call through and speak to an advisor I was really pleased with the customer service I received. He was nice to talk to and made the relevant amendments to my policy with no issues and great efficiency. Hopefully I won't have to call through again, but if I do, I hope all of your advisors are as nice and… Read Full Review

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★★★★★

“Home insurance review”

Written on: 21/04/2015 by Gingermc (1 review written)

Choosing my insurance was easy with Home Protect, the price was extremely competitive and offered everything which my previous provider had for considerably cheaper. Obtaining and arranging the quote was easy using the online quotation and paying was also easy and secure. I'd definitely use Home Protect again and certainly recommend it to my friends and family… Read Full Review

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★★★★★

“First Class no fuss online application”

Written on: 21/04/2015 by bimmabee (1 review written)

The questionair was easy to follow and made application more of a pleasure than most other insurers. I will certanly tell all my friends and family of the ease and the cost effective insurance… Read Full Review

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★★★★★

“VERY GOOD FRIENDLY SERVICE”

Written on: 21/04/2015 by snorvall (1 review written)

Had to renew my home and contents insurance and Home protect saved me over one hundred pounds and offered a smooth change over service assuring me that defacto voted them one of the best insurance companys on the market. The assistants were very friendly and asked questions politley and by printing my own documents i allways have them to hand… Read Full Review

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★★★★☆

“Quick, easy, affordable”

Written on: 21/04/2015 by Elph (1 review written)

Very easy to arrange online. Quote came in below what my mortgage lenders were asking for. Best price is to pay in single lump sum for the year but monthly instalments available if on a tight budget. Be aware that the headline price is a starting point that is then adjusted to match individual properties… Read Full Review

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★★★★☆

“Oven fire”

Written on: 21/04/2015 by Drakeo326 (1 review written)

Initial contact with Home Protect was efficient but further dealings with the valuation company was very petty and frustrating. Silly haggeling over what they wanted to issue as a replacement and what I considered reasonable, a mere £10 of a differnce. However, contact with representative of Axa felt reassuring and much more professional. Satisfactory outcome after brief call and email with photos. The settlement was credited to my account within a few days… Read Full Review

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★★★★★

“Trouble free claim handling”

Written on: 20/04/2015 by RoryFagan (1 review written)

Home protect quickly resolved my recent claim following a break in and turned what could have been a traumatic experience into a positive one, I would happily recommend using Home Protect a sensibly priced home insurance solution. Thank You… Read Full Review

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★★★★★

“happy with service so far”

Written on: 20/04/2015 by Sullivan225 (1 review written)

Happy with service so far, would recommend to family and friends… Read Full Review

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★★★☆☆

“Watch renewal price!”

Written on: 17/04/2015 by michjhill (1 review written)

I received my renewal price from homeprotect-then found it was over £70.00 cheaper with Homeprotect themselves using Moneysupermarket comparison! So-price is good if you are a NEW customer-but they do not look after existing no claim faithfuls.After kicking off they matched the online price. ALWAYS SHOP AROUND!!… Read Full Review

Homeprotect's Response to michjhill's Review

Written on: 22/04/2015

Hi, I'm sorry to hear that you had a shock with your renewal premium. Please bear in mind that renewal premiums take into account any changes you made on the policy during the previous policy term, e.g. if you added cover for any new valuables; plus the cover value of contents is index-linked so that we can cover New for Old at today's prices, this is normal practice in the insurance industry. Also, please do note that the price comparison websites such as Moneysupermarket don't ask all the questions that we do in our online quote system. Once you see the price in the price comparison website, you then have to click through to the HomeProtect website to complete all the questions we need to provide you with the accurate pricing for your risk. This is because HomeProtect aims to quote online for all situations, hence we have a few more questions than an average household insurance company/price comparison website. As an existing customer we (with our current online quote form) can't offer you the option of clicking through to our website as we hold more detailed information about your current policy and risk in our quote system than the website can access, but as you've already mentioned our Renewals team were able to go through the details with you to ensure you are fully covered for your circumstances this year. I do hope you have a safe and trouble-free year ahead. We're here to help if you have any further queries, please feel free to contact us via social media or to call us (open til 8pm on weekdays and on Saturday mornings). Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★★★★★

“Straight Forward for A Newbie”

Written on: 17/04/2015 by DeborahNash (1 review written)

I was worried about making a claim as I have never done so in the past. The experience was painless and the person dealing with me was a great him and took some of the stress away. Good Service… Read Full Review

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