HomeProtect Reviews - www.homeprotect.co.uk

★★★★☆
4.2 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

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HomeProtect - www.homeprotect.co.uk

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Latest Reviews

★★★★☆

“VERY GOOD VALUE”

Written on: 28/01/2015 by Ramseyml188 (1 review written)

BEST PRICE ON COMPARISSON SITES.BEST VALUE FOR MONEY COMPARED TO OTHER INSURERS… Read Full Review

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★☆☆☆☆

“Beware of Hidden Costs”

Written on: 28/01/2015 by Leilanit489 (1 review written)

Will not be using you - a combination of not telling about the 12% costs of spreading the costs for the year and £50 cool off costs means there will be no way back!!… Read Full Review

Homeprotect's Comment

Written on: 28/01/2015

Hi,

Thank you for taking the time to place a review about HomeProtect. We're sorry to hear that you were disappointed with the direct debit APR and the cancellation fee.

Regarding the direct debit 12% fee, assuming you obtained your quote online, this is stated on every online quote at the bottom of the Quote page in normal text size, it reads as follows: "The first instalment of £14.94 is payable by credit/debit card, followed by 11 monthly instalments of £14.94 payable by Direct Debit, which includes a 12% transaction fee, equivalent to 25.9% APR" The Quote page forces you to click YES to say that you have read the specific terms, which includes this section. The terms section is normally only 5 or 6 points, so very easy to read compared to some other ecommerce websites. If you obtained your quote over the phone with one of our team, every sales agent is trained to read out the entire set of terms - but if you have a complaint about this, we would happily take your quote reference number and listen to the sales call to investigate whether this was indeed read out to you.

Regarding the £50 cancellation fee, Our charge is commensurate with industry-standard and is therefore not construed to be punitive. Many on-line providers of home insurance charge a cancellation administration fee because we all incur administration costs in cancelling policies. This works to the benefit of customers who do not cancel in that we are able to avoid passing on such costs to them. We have a duty to treat all our customers fairly. We felt it was not fair to our other customers whilst they were having to cover these costs. You would have been made aware of this fee when you purchased the policy, again either via the online quote form or as the sales agent read out the section on the script.

If you still wish to make a formal complaint about either of these points, please send us a message via the homeprotect website, choose Contact us, then click the large blue button to open the Feedback form. Choose "Making a complaint" as the topic, and enter your quote reference number, your tel no and your full name.

With kind regards,
Elisabeth
Digital Marketing Manager, HomeProtect

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★★★★★

“Excellent value.”

Written on: 27/01/2015 by dscheidig (1 review written)

Easy and simple to apply for home insurance. Best deal I could find online and very straightforward!… Read Full Review

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★★★★★

“The website was very easy to use. The survey asked all...”

Written on: 27/01/2015 by Burnhamls233 (1 review written)

The website was very easy to use. The survey asked all the proper questions in order to figure out the amount of coverage that we needed. The prices seem very reasonable for the amount of coverage we received. I have not had to make a claim, so I can't comment on that… Read Full Review

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★★★★★

“great customer service ”

Written on: 27/01/2015 by Liz91190 (1 review written)

When searching for my renewal I got an online quote with another company who turned out didn't cover me they referred me to home protect and they're customer service was great when I contacted them! I hope I never have to claim but it's nice to know I have a friendly team member to speak to if ever needed. The price was the best too!… Read Full Review

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★★★★☆

“easy to set up”

Written on: 27/01/2015 by jututor (1 review written)

Set up online - easy to do. Can't comment other than this as have had no contact with them… Read Full Review

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★★★★★

“Quick and efficient service”

Written on: 26/01/2015 by CarolynPatterson433 (1 review written)

I checked out quite a few quotes on line. Home Protect was not the cheapest but was the cheapest with the cover I required. And only half the price of my previous insurer… Read Full Review

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★★★★★

“Building and contents I surance”

Written on: 26/01/2015

I was looking for an insurance company that would be able to cover my house if I was away for over 60 days, Home Protect fitted the bill and I have been more than happy with the service I have received from them. I've only just taken out the insurance but I did contact the customer services department to query the clause about removing valuables and the guy I spoke too was very helpful and offered advice. I looked on some review sites before signing up and they seemed to be favourable. I… Read Full Review

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★★★★☆

“Easy and straightforward, efficient service”

Written on: 26/01/2015 by kateunwin (1 review written)

I wanted to insure my house contents in as convenient a way as possible and this website was easy to use and had lots of ways of making the process as simple and straightforward as possible. Was really happy and would recommend this website and company… Read Full Review

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★★★★★

“Straightforward and easy!”

Written on: 26/01/2015

Easy form to complete. Instant decision and the best value for what is offered and covered. Would definitely recommend to friends and family… Read Full Review

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★★★★★

“Qualtiy cover at a very competitive price”

Written on: 26/01/2015 by Dinglis64 (1 review written)

Very impressed with the level of cover and the premium quoted. I have been with Direct Line for 9 years, but when my renewal came through at £880 I was shocked! I received a very high level of cover from Home Protect but the premium was over £600 cheaper!!! The level of cover I chose was a very comprehensive one as I like to know that everything is covered. Direct Line have failed to look after good clients like me who have never had a claim in over 10 years!… Read Full Review

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★★★★★

“Straight forward and simple to set up”

Written on: 26/01/2015 by Roderick117 (1 review written)

It was so easy to go online and set up this policy, especially for me, someone who is not always the most PC savy! Got exactly the cover we wanted straight away, highly recommended!… Read Full Review

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★★★★☆

“Very Competitive ”

Written on: 26/01/2015 by Claire268 (1 review written)

A good competitive quote that covered everything without being overly onerous. Straightforward application and good service and information sent immediately. I would definately recommend them… Read Full Review

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★★★★☆

“good value”

Written on: 26/01/2015 by weftree (1 review written)

They are good value for money and haven't had any problems with them yet, though I have not made a claim… Read Full Review

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★★★★☆

“Good offer”

Written on: 26/01/2015 by 365Douglas (1 review written)

I was looking for new house insurance due to my other house insurance was very expensive and didn't cover much, With home protect I am covered for everything I need plus a few tablets and mobiles and it cost me half the price of my other house insurance… Read Full Review

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★★★★★

“value for money”

Written on: 25/01/2015 by ColtonDonnelly (1 review written)

The quote was at least half the price of my renewal. Did it through top cash back and got over £40 back… Read Full Review

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★★★★☆

“It's that easy”

Written on: 22/01/2015 by melanieomora (1 review written)

It couldn't have been easier, I chose them online, reveiwed them online, applied online,and paid online. The process was harmless and simple to understand (even I could do it) they gave plenty of oppertunities to read over the quote and the offer before I commited to anything and didn't throw unnecessary jargon at me. The price of the cover was alot better than most of the highstreet names and a lot broader cover was offered. I find the whole prospect of looking and hunting out any insurance a… Read Full Review

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★★★★☆

“Good service”

Written on: 22/01/2015 by lpMyrick391 (1 review written)

I was pleased with the service I received and the level of home insurance cover I managed to get. Home Protect are an efficient and friendly company that I will use again I'm sure. The product seems to suit my needs and is what I was after at a good price. I am happy that I made the move across to Home Protect… Read Full Review

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★★★★★

“home iinsurance”

Written on: 21/01/2015 by mrsingh5 (1 review written)

Very quick service online, cheap premium. Value of money… Read Full Review

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★★★★☆

“Great service and competitve prices”

Written on: 20/01/2015 by pilib82 (1 review written)

I brought home insurance online (via a price comparison website). Home Protect were competitively priced and offered better value for money than many of the well known insurance providers. I haven't had cause to make a claim thankfully but I'm sure their service would be top notch if I needed to… Read Full Review

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