HomeProtect Reviews - www.homeprotect.co.uk

★★★★☆
4.3 / 5
90.0% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Excellent service”

Written on: 26/03/2015 by Kyra148 (1 review written)

Excellent service overall and Godd value… Read Full Review

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★★★★★

“all round excellence”

Written on: 26/03/2015 by barnel (1 review written)

Switching to home protect has been a breeze, it was very simple & loved the online paper work, no fuss, no hassle, just download & click to sign the agreement, every thing was simple with no technical jargon & best of all gave me all the cover I needed for the best price. Excellent service & very professional, would definitely recommend… Read Full Review

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★★★★☆

“Efficient.”

Written on: 26/03/2015 by mloughna (1 review written)

Everything went smoothly in getting my policy. Had no reason to claim yet so can't comment on that side of things. Did find it interesting though that even when I put extras in the price didn't go up much or at all… Read Full Review

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★★★☆☆

“Home Protect”

Written on: 26/03/2015 by Helenfromtroy (1 review written)

The policy documentation you are sent does not include a terms and conditions booklet, if you want to read the small print of your contract you have to search for the booklet online. This I find totally unacceptable. The shed contents insurance is set very low I think for a policy with such a high Defaqto rating. When I called to query some small print the call was answered by an English speaking person but she seemed to have very little knowledge of the policy and when I queried some… Read Full Review

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★★★★★

“Half as much”

Written on: 26/03/2015 by Phoenixd317 (1 review written)

What a find. I'm paying half as much as I was previous years and yes, my cover is identical. I have already spent my saving on a new spring wardrobe. Easy to use website with all key information clearly presented . There is nothonf not to like. Very happy bunny… Read Full Review

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★★★★★

“Excellent Service and Cover”

Written on: 26/03/2015 by anitmistry (1 review written)

Found through money supermarket and found the website to be very clear with its information. Simple to use and sign up. From purchasing to registering, everything was handled so easily and very simple. Would definitely recommend in future… Read Full Review

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★★★★☆

“Easily done”

Written on: 26/03/2015 by Ethen79 (1 review written)

Very good price and comprehensive cover,Easily sorted with a clear easy to use website. People very friendly and helpful Whilst dealing with queries… Read Full Review

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★★★★☆

“Good relevant insurance”

Written on: 26/03/2015 by MDMC (1 review written)

What I like about the HomeProtect buildings and contents insurance offer is that it is focused around what you need. The language of the offer is similarly concise, and the interaction with staff is personal, but business like - the right balance you need when purchasing online. I had some specific insurance questions that needed to be addressed that were dealt with promptly. I liked the fact that I dealt with one staff member throughout the process, and that colleagues were happy to transfer… Read Full Review

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★★★★☆

“Cheap home insurance”

Written on: 26/03/2015 by Addisyn231 (1 review written)

Che home insurance and the site was easy to use I would definitely use the site and the company again… Read Full Review

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★★★★★

“Great Value Home Insurance”

Written on: 26/03/2015 by wallyb789 (2 reviews written)

When my home/contents insurance came up for renewal, I went onto one of the price comparison sites to see whether I could find a better deal than my current insurer. Although HomeProtect weren't the cheapest quote, I felt that they offered the best value for money. They provided better/additional cover than other companies that were selected and were virtually half the price of my renewal quote. The insurance actually only commenced today so I have no experience of their after-sales service but… Read Full Review

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★★★☆☆

“Ok”

Written on: 26/03/2015 by MarleyWright (1 review written)

Service provided was ok, however the gentleman we dealt with on the phone was very scripted, difficult to understand and talk to as a result of this. We are happy with the level of cover provided as you offer more facilities than any other competitors we researched… Read Full Review

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★★★★★

“Straight forward and quick to set up!”

Written on: 26/03/2015

I had an absolute nightmare with other insurance companies, so i decided to use a comparison site, and Home protect came up at the top of the list. Within 10 minutes everything was set up! They've been in touch with details, and even some freebies! I haven't had to claim yet, so I can't say how they are with that, but in terms of ease of setting up, clarity and the actual cover, they're fantastic!… Read Full Review

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★☆☆☆☆

“Good Price, very poor service”

Written on: 25/03/2015 by Gunnarm167 (1 review written)

I took out a policy on my property and when I asked to cancel it mid term they informed me of a charge of £53. I paid the fee just to get out of the contract but then they took the payment for a second time and it took two weeks for me to get it back after phone calls and emails. No compensation was given… Read Full Review

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★★☆☆☆

“I pay the premium but staff won't discuss it with me!!!”

Written on: 23/03/2015 by Poweryh94 (1 review written)

I set up home insurance for my daughter when she first moved into a flat and paid by credit card. When it came to renewal ,they charged my credit card without informing me: it took many phone calls being fobbed off by staff before someone (eventually apologised and resolved the problem). They were happy to take my money but wouldn't speak to me because it was my daughter's rented flat which was insured. i can't be the only parent who has been caught out like this...?… Read Full Review

Homeprotect's Comment

Written on: 24/03/2015

Hi, Thank you for taking the time to post a review. We're sorry to hear that you have had frustrations though. It's for data protection that we are not allowed to discuss any policy details with anyone other than the named policyholder. However, if your daughter gives us her consent in writing (email or letter) for you to discuss it with us, then that will remove the issue. I hope this was the outcome you mentioned that you achieved with one of our team. If you still have any outstanding questions, please do get in touch with us via the website contact form, we're very happy to help. With kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★☆☆☆☆

“Covers most things”

Written on: 23/03/2015 by 135Buchanan (1 review written)

Did a price comparison online and Home Protect insures the most things for the least amount of money. Easy to purchase product and policy is emailed to you instantly. I have just encouraged my Dad to do a price comparison and again Home Protect is the company that covers the most for the least amount of money. He will be purchasing their cover today!… Read Full Review

Homeprotect's Comment

Written on: 24/03/2015

Hi, Thank you very much for taking the time to post your review. We're really pleased that our policy covers what you need and at the best price. However it appears that you may have selected 1 star instead of a higher score for your review by mistake... We would very much appreciate it if you could log back in to ReviewCentre and adjust your star rating accordingly - 1 star = very poor to 5 stars = excellent. Many thanks, Elisabeth, Digital Marketing Manager, HomeProtect

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★★★★★

“fantastic home insurance ”

Written on: 22/03/2015 by Andrewsco473 (1 review written)

Really pleased with home insurance policy that we have just taken out very simple too do online, Also great to talk to on the phone very helpful when I added to the policy. Thank you… Read Full Review

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★★★★★

“A++”

Written on: 20/03/2015 by 1951Andersen (1 review written)

Recently bought home insurance direct from Home Protect. All went smoothly, good overall policy coverage and on-line access. Would recommend… Read Full Review

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★★★★★

“Customer service was grea”

Written on: 20/03/2015 by Mattieq316 (1 review written)

The fella that organised policy was really helpful, product knowledge was excellent. Good value for money - saved me £25 per month… Read Full Review

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★★★★★

“Good price ”

Written on: 19/03/2015 by Xzaviere370 (1 review written)

A very good price for my home cover. Easy to follow instructions for online application and any queries dealt promptly… Read Full Review

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★★★★★

“Insurance review ”

Written on: 19/03/2015

Was simple and easy to complete my home insurance online. Easy to answer questions and easy to answer. I really liked the completion of the contract and direct debit online it was an efficient way of completing everything and was not time consuming whatsoever. Like the fact we can access the documents online which saves on paper which I'm a great fan of!… Read Full Review

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