HomeProtect Reviews - www.homeprotect.co.uk

★★★★☆
4.2 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Not just a pretty quote!”

Written on: 18/08/2014 by Devong388 (1 review written)

In addition to a great value quote (found on comparethemarket.com) I was really impressed by the immediate great service. When I called for some customer service help, the phone lines were busy and I was put into a queue. BUT after only a few minutes, for the first time in my experience of being on hold, a real person interrupted the call, apologised for the delay, took my details and said that rather me staying on hold they will call me back within 15 to 20 minutes. And they did. The… Read Full Review

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★★★★☆

“a good website ”

Written on: 09/08/2014 by ArianaBailey (1 review written)

Quick & easy to use website everything was processed quickly, a wide range of product & prices too … Read Full Review

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★★★★★

“A piece of cake”

Written on: 05/08/2014 by Brodyk42 (1 review written)

As a single Mother setting up house independently everything is quite daunting so the only option is to bite the bullet and get on with it. From start to finish everything was laid out in an easy to understand format minus any jargon, I understood exactly what information was required so made the application as easy as a Supermarket shop. I could play around with the excesses so I could suit my own requirements and took me through step by step to the end and covered everything needed so I can… Read Full Review

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★★★★☆

“Dealing with a computer system”

Written on: 04/08/2014

The on line forms were pretty standard though the section for extra insurance on expensive items could be expanded in term sof detail and ease of use. A coupel of times I was prevented from contiuing but it wasn't obvious what I was supposed to do. Another negative aspect was there seemed to be alot of duplication when registering my wife as a co signee. Perhaps a button to repeat my address would have been helpful?… Read Full Review

Homeprotect's Comment

Written on: 05/08/2014

Hi, Thank you for taking the time to post a review. We are currently in the process of developing a new and more user-friendly online quote form, which will hopefully address the issues you encountered. I like your idea of enabling a simple duplication of the home address for additional policyholders, I'll try to get this change included in the new version. Many thanks again for your comments. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★★★★★

“New times”

Written on: 04/08/2014 by 156Stafford (1 review written)

I have been very reluctant to change insurer and have been with my previous agent for over 30 years and although there is so much information about changing, I have not had the confidence to do so. However when costs of policies have escalated (even though I did not need to claim) I decided to give it a try. It was so easy and what I liked was that the information was very clear and it saved me money so I now feel more confident… Read Full Review

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★★★★★

“worth changing to!”

Written on: 04/08/2014 by 367Bateman (1 review written)

Good value insurance with no frills. … Read Full Review

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★★★★★

“Fantastic service quality”

Written on: 03/08/2014 by qjJackson123 (1 review written)

Absolutely fantastic service and product especially when I have a silly daughter who has done something naughty with the law, and I can't kick her out of my house, and you were the only ones who were sympathetic to my worries about insuring my home and contents, please please keep this service for people who have done nothing wrong but have to give a home to their children and need to protect there home and contents, fantastic, I was at the end of my tether but you were fantastic and did not… Read Full Review

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★★★★☆

“quick easy affordable”

Written on: 03/08/2014 by Terryml432 (1 review written)

Easy to use website to apply. Clear instructions. Readily available documentation. Useful updates. Great rates for significant cover. I will certainly pass on recommendation to family and friends… Read Full Review

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★★★★☆

“good overall service”

Written on: 03/08/2014 by Lynchdb335 (1 review written)

Only just taken the insurance out, but it seems like a good service. Covers us for what we need and hopefully will work out if we ever need to make a claim… Read Full Review

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★★★★★

“New insurance policy”

Written on: 02/08/2014 by bennettone (1 review written)

Have got a new policy over £100 cheaper than anyone else.so far customer service very good too… Read Full Review

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★★★☆☆

“Good service”

Written on: 02/08/2014 by 376Pratt (1 review written)

I had an home insurance with my bank fopr years but I wasn't aware it was a rip off! The lady (I cannot recall her name) was very helpful and tailore a perfect solution for my needs. Much more cheaper, flexible and 'honest'. Very good experience. Thank you… Read Full Review

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★★★★★

“extremely good value. helpful advisers. found...”

Written on: 02/08/2014 by vinaybhushan (1 review written)

extremely good value. helpful advisers. found accidentally on comparison site. would happily recommend… Read Full Review

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★★★★★

“Good cover”

Written on: 02/08/2014

Having shopped around I found the policy I took out for buildings and contents to be extremely reasonably competitively priced. The other insurance companies were quoting much more for exactly the same cover. Good cover for a very reasonable price… Read Full Review

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★☆☆☆☆

“NIGHTMARE! ”

Written on: 01/08/2014

Firstly, I had retrieved a quote from homeprotect and it was a reasonable price - I was happy so I phoned them as the website had 'claimed' that it was no longer available through web.. I had phoned them and had to wait for a very long time.. Once I had reached someone they didn't ask me for my reference number but instead asked me all the questions again which I had answered on net.. This just wasted time.. After 'researching' they increased my price and said someone will phone after 10mins… Read Full Review

Homeprotect's Comment

Written on: 04/08/2014

Hi, We're really sorry that you feel you received poor service, this is not our intention. The situation you described about the delays and lack of call backs sounds very unusual. We need to investigate what happened as we take any complaints very seriously and if there are issues they will be dealt with to ensure we offer the best possible service to each customer. In order to investigate, we will need your quote ref, insured property postcode and your full name to look up the phone calls on our system. Unfortunately ReviewCentre don't allow the publishing of email addresses in these comments, so please could you go to the HomeProtect website, choose Contact, then Feedback form and choose Unsubscribe from promotions as the subject as this arrives directly in the Marketing team. I will keep an eye out for your email. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★★★★☆

“Home insurance quote ”

Written on: 01/08/2014 by LuzBaird (1 review written)

I contacted Home Protect to confirm a quote, having struggled to do so on line - at all stages the representative was helpful and informative, speedily leading me towards a quote and 'deal' that fulfilled my requirements… Read Full Review

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★★★★★

“Simple, quick and hassle free”

Written on: 01/08/2014 by AbagailBender (1 review written)

Directed towards Home Protect via a comparison website. Being a first time buyer we were new to the process and were not sure about certain aspects. We rang up Home Protect and were quickly connected to an operator who was both personable and extremely helpful. Really good, no nonsense service… Read Full Review

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★☆☆☆☆

“Terrible terrible company ”

Written on: 30/07/2014 by Danny777 (1 review written)

Customer service on making a claim is awful. Rang them on 5 separate occasions and was sent in every direction but the right one. Spent hours on the phone and found the staff not to have a clue what they were talking about.I have been insuring my property for 25 years and have never had a worse experience. My policy is missing vital elements and now I have to claim Im totally stuffed all because they want to sell cheap useless policies.Avoid at all costs!!! Cheap is dear… Read Full Review

Homeprotect's Response to Danny777's Review

Written on: 01/08/2014

Hi, We're really sorry that you feel you had a difficult time with your recent claim. We need to investigate what happened so that we can respond to you properly. Please send your policy details to me via the HomeProtect website (unfortunately ReviewCentre don't allow us to post email addresses in this comments area), please choose Contact us, then Feedback form and tell us your policy number, insured postcode and your full name. Please choose Unsubscribe from promotions as the option for the form subject as this arrives directly in the Marketing department. I'll keep an eye open for your email. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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Danny777's reply to Homeprotect's Comment

Written on: 04/08/2014

I have done what you said.
Please can you let me know if you have received it?

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Homeprotect's reply to Danny777's Comment

Written on: 11/08/2014

Hi, Apologies for the delayed response here. Your comment on ReviewCentre has only just become visible to us, sometimes these comments take a while to be published. Just to confirm that our Customer Relations team have now been in touch with you and if you have any further queries please do contact us via the website form as per last time. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★★★★☆

“review”

Written on: 21/07/2014 by Abraham177 (1 review written)

cheaper than previous insurer… Read Full Review

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★★★★☆

“Efficient service and good value”

Written on: 19/07/2014 by Warwickshire100 (1 review written)

I was pleased with the service which was clear and efficient and also the price which was much more competitive than my previous insurer. (I can't comment on how HomeProtect handles claims as I've not made one)… Read Full Review

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★★★★☆

“Excellent service so far”

Written on: 16/07/2014 by Janiebabes (1 review written)

Homeprotect had the level of cover we wanted much cheaper than our previous insurer. We rang up to check that we were getting the same cover and they were very thorough and explained everything clearly. Hopefully we won't have to claim on the policy but I am happy that I know exactly what I can claim for… Read Full Review

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