HomeProtect Reviews - homeprotect.co.uk

HomeProtect Reviews - homeprotect.co.uk
★★★★☆
4.3
90.0% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

“Simply awful company that speak in riddles”

★☆☆☆☆

written by rikxo on 06/03/2024

I was insured with Home Protect for 8… I was insured with Home Protect for 8 years until today. Never again, I cancelled my insurance due to underhand tactics to charge me more for my policy due to their own errors. The company simply does not speak English, they deal in riddles and so many get out clauses their service is worthless. I could not get a straight conversation with their representative today. There are many more insurers out there who provide a much clearer and friendlier and honest service out there. I wont touch this company again and suggest that anyone considering them looks elsewhere also. I shall write a more detailed and scathing review when I have more time but wanted to put up this warning immediately to hopefully avoid others considering using them from havin g the same awful experience!

By Homeprotect

Written on: 06/03/2024

Sorry to read of your disappointment. If you could send your policy details to us we can look into this for you. Thanks Angela at The Homeprotect Team.

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“HOME PROTECT INSURANCE”

★★★★★

written by bmwol on 04/03/2024

Reasonable rates, easy renewal process, online portal, competitive prices

By Homeprotect

Written on: 06/03/2024

You've got that right! Thank you for your great feedback. Angela at The Homeprotect Team.

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“MFP Home Insurance Review”

★★★★★

written by Cruz350 on 20/02/2024

The auto-renew process was very straightforward - and it was simple to check the policy and coverage online before the deadline. All the documentation was available and intelligible. The price was acceptable, with only a small increase since last year.

By Homeprotect

Written on: 21/02/2024

That's what we like to hear! Thank you, Angela at The Homeprotect Team.

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“A friendly efficient service.”

★★★★☆

written by Adolfoq86 on 12/02/2024

I have been with Home Protect for a couple of years now and am very pleased with the service. Staff are polite and efficient. I would definitely recommend Home Protect to anyone looking for home insurance cover.

By Homeprotect

Written on: 13/02/2024

That's what we like to hear! Thank you for your fantastic feedback. Angela at The Homeprotect Team.

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“simple and cost effective”

★★★★★

written by gellidad on 01/02/2024

As a home insurance there is rarely a need to claim. Success is ease of understanding and renewal without huge additional costs each year. This policy achieved that

By Homeprotect

Written on: 02/02/2024

Great to hear! Thank you for your feedback. Angela at The Homeprotect Team.

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“Quality home insurance from home protect”

★★★★★

written by Gazspring on 23/01/2024

A very helpful phone receptionist and insurance agent. Who helped me to choice the optimum house building's insurance cover for the very best premium. I would thoroughly recommend Home protect as a go to company/broker for an excellent service and cover at a prices that are really fair.

By Homeprotect

Written on: 24/01/2024

Always happy to help! Thank you for your great feedback. Angela at The Homeprotect Team.

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“Good experience !!”

★★★★★

written by Jonathanmr on 13/01/2024

I recently took out a Home Insurance policy with Home Protect as previous insurer quote was high despite no claims during year, I used Go Compare and found Home Protect. They were offering everything I needed at a sensible premium. Admin so far is very good - ie policy paperwork has arrived electronically and looks spot on - also very clearly set out. So, so far a thumbs-up !!

By Homeprotect

Written on: 15/01/2024

You made the right choice! Thank you for your great feedback. Angela at The Homeprotect Team.

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“Comprehensive insurance”

★★★★☆

written by well-wisher123 on 05/01/2024

Lot of options to choose. Underwritten by AXA Insurance. Emergency cover provided by CET-UK is Useless..Very troublesome to make it work...

By Homeprotect

Written on: 08/01/2024

Sorry to hear this. If you would like us to look into this further, please send your policy details to us. Thanks Angela at The Homeprotect Team.

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“Quick to setup. Reasonable quotation.”

★★★★☆

written by RyannRoth on 18/12/2023

Quick to setup. Reasonable quotation.

By Homeprotect

Written on: 19/12/2023

We aim to please you! Thank you, Angela at The Homeprotect Team.

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“Fantastic Service”

★★★★★

written by ooBlake91 on 12/12/2023

Quote was easy to get on line,details very clear and easy to understand and good value.

By Homeprotect

Written on: 13/12/2023

We aim to please! Thank you for your feedback. Angela at The Homeprotect Team.

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“Ideal for an eco house”

★★★★★

written by dpblaikie on 12/12/2023

Buying a new-build eco house made of SIPs proved to be more difficult to insure - it seems the insurance industry hasn't kept up with the change in building practices. HomeProtect were able to offer a competitive quote with excellent coverage on my new house, for which I'm very pleased!

By Homeprotect

Written on: 13/12/2023

We strive to offer cover that others can't so it's great to see we could do that for you. Thank you, Angela at The Homeprotect Team.

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“Great Customer Service when adjusting policy at renewal”

★★★★★

written by samm35 on 04/12/2023

Pleasantly surprised to easily get hold of a real live service advisor without holding on the telephone for hours! Matched my online quote which was a good deal cheaper than the auto renewal price Good all round service

By Homeprotect

Written on: 05/12/2023

Fantastic to hear! We are always happy to help! Thank you, Angela at The Homeprotect Team.

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“My home insurance”

★★★★☆

written by Crabtreefm1976 on 28/11/2023

I am looking for good value, comprehensive insurance, the documents clearly set out what was covered and how to claim if required, I feel confident that my property has good all round cover for a reasonable price.

By Homeprotect

Written on: 29/11/2023

You won't be disappointed! Thank you for your great feedback. Angela at The Homeprotect Team.

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“Charges for flood damage but has a flood exemption”

★★☆☆☆

written by ibJordan377 on 27/11/2023

Was quite disgusted that we pay a premium to cover flood damage. At the end of the whole process and the final page before paying, we find our exemption. We are exempt from claiming for flood damage. Even though the water source we are located by is a flood defence. There doesn’t seem to be any consideration for this at all.

By Homeprotect

Written on: 28/11/2023

Sorry to read of your disappointment. If you send your policy details to us, we can look into this for you. Thanks Angela at The Homeprotect Team.

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“great service”

★★★★★

written by EmileeMeredith274 on 14/11/2023

Finally a policy with an online application,very easy and straightforward.would definitely reccomend even for people who live abroad and have difficulty phoning the various companies.

By Homeprotect

Written on: 15/11/2023

That's what we like to hear! Thank you, Angela at The Homeprotect Team.

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“Lowest cost insurance ”

★★★★☆

written by on 14/11/2023

Home protect we’re the most competitive on price and offered full cover for buildings and contents at a realistic price. There were no hidden extras to pay and buying the policy was very straightforward. All completed on line and a speedy process was invaluable in purchasing cover from an alternative provider.

By Homeprotect

Written on: 15/11/2023

That's what we like to hear! Thank you for your fantastic feedback. Angela at The Homeprotect Team.

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“It’s as easy as 1-2-3”

★★★★★

written by Woody14867 on 02/11/2023

Completing insurance application forms has always filled me with fear, terminology that I don’t understand and questions about different types of British standard locks etc drives me mad! Fortunately for me I discovered Home Protect! The forms were easy to complete, straightforward and didn’t use language that most of us will not understand . Renewal is painless and premiums are competitive! I tend to stick with companies I trust and I trust this one!

By Homeprotect

Written on: 03/11/2023

We like to make insurance easy for you! Thank you, Angela at The Homeprotect Team.

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“Comprehensive, affordable home insurance ”

★★★★★

written by on 24/10/2023

Good home and contents policy at a competitive price. Easy to renew annually. I’m very happy with the product.

By Homeprotect

Written on: 25/10/2023

You've got that right! Thank you for your fantastic feedback.
Angela at The Homeprotect Team.

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“Agent was amazing!!”

★★★★★

written by Sallyfinn on 24/10/2023

Agent was so professional and helped us with our issue. Companies are very lucky having staff like her working for them. I would recommend Home Protect simply due to this agent's excellent customer service!!!! 5 star!!!!

By Homeprotect

Written on: 31/10/2023

Wow! Great to hear that! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

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“Excellent customer service ”

★★★★★

written by Megand1953 on 16/10/2023

Home protect are very helpful and good value for money. The renewal was easy and I wouldn’t hesitate to recommend them.

By Homeprotect

Written on: 17/10/2023

That's what we like to hear! Thank you for your great feedback. Angela at The Homeprotect Team.

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Asked by noddy99 on 1st March 2017 Report this content
I have a house and contents insurance policy with Home Protect, the actual insurer being AXA Insurance UK plc. Some of my details on which the premium was based have changed (improved). Should I contact Home protect or AXA to notify these changes, and in order to submit proof of changes would need to notify by post so can I get an address for either Home Protect or Axa as the case may be? 

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Answers (2)
Report this content headsm Written on: 03/03/2017
I'm not an expert but I would say your policy is with Home Protect, it's just underwritten by Axa. Therefore all correspondence should be with Home Protect. I suggest you give them a call to discuss your change of details and let them tell if you need to do anything further.
Report this content ebass1993 Written on: 03/03/2017
Hi, It would be best to contact Home Protect by phone and update your policy. There is a proper term for it like mid-contract something or other but if you notify Home Protect, they'll deal with AXA themselves.
Asked by ANDYHUN on 16th March 2016 Report this content
Has anyone else been sent a surveyor from BVS in Bolton when claiming for storm damage for a roof that is letting in rainwater?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

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