HomeProtect Reviews - www.homeprotect.co.uk

★★★★☆
4.2 / 5
90% of users recommend this
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  • Value For Money

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HomeProtect - www.homeprotect.co.uk

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Latest Reviews

★★★★★

“Fantastic”

Written on: 20/09/2014 by yoPorter343 (1 review written)

I like this compny. This is realy god and relyable i had fantastic qoute… Read Full Review

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★★★★☆

“Happy with homeprotect”

Written on: 19/09/2014 by Charlie445 (1 review written)

Got the best deal in the market for my home insurance renewal. Was easy to understand and price I was quoted was the cheapest in the market. Happy with the service. Will certainly recommend to anyone… Read Full Review

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★★★☆☆

“put yes but ad new policy not sure”

Written on: 19/09/2014

Setting up direct debt very strsnge. Never had to do that before and found it a bit worrying. As this is a new policy I have very little experience of home protect… Read Full Review

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★★★★★

“So very helpful”

Written on: 18/09/2014

I was guided through the process of insuring an empty property with the most helpful Alaa, she was brilliant throughout. She took time and had an enormous amount of patience with me, as I was constantly asking questions. She is professional and a credit to your Company. (Clearly she deserves a pay rise!) … Read Full Review

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★★★★★

“Great”

Written on: 18/09/2014 by Haylee262 (1 review written)

Was really happy with home protect great cover and great price… Read Full Review

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★★★☆☆

“Excellent service”

Written on: 18/09/2014 by 214Higgins (1 review written)

Excellent service provide by Home protect to respond immediately and provide me with the home cover… Read Full Review

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★★★★☆

“good comprehensive cover”

Written on: 17/09/2014 by derekw60 (1 review written)

Just what I was looking for with a company that insures if you are away for periods of time. Easy to take out and straight forward questions. Price was very competitive and beat my previous company… Read Full Review

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★★★★★

“What a saving! ”

Written on: 17/09/2014 by Blackburn175 (1 review written)

I will never auto renew again. Simple and easy to do!… Read Full Review

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★★★★★

“excellent service and price”

Written on: 17/09/2014 by tinazeus (1 review written)

I insured with Home protect after much research and comparison. They offer an excellent product and service. They are also very helpful on the phone and clarify all your requirements Use them for insurance they are Brilliant… Read Full Review

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★★★☆☆

“Unoccupied property insurance”

Written on: 16/09/2014

Was Recommended this company for unoccupied buildings insurance for property following death of mother. Product meets the the purpose. Phoned to take out the cover rather than completing online so could ask for clarification on certain points Found the sales person unhelpful, rushed through all the details, abrupt and disinterested in replies when I asked for clarification and if I had not been under pressure of recent bereavement and too over faced with all the funeral arrangements etc… Read Full Review

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★★★★★

“Good Value”

Written on: 16/09/2014 by Ericksonwa219 (1 review written)

Very good cover at a very good price. Much cheaper than any other provider for same cover… Read Full Review

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★★★☆☆

“Average”

Written on: 16/09/2014

I was referred from a price comparison site. Once filling in the finer details on the Home Protect site, quite a few things seemed to add quite a lot on to the price. They are probably much the same as every other insurance company though and it was all clear before we committed ourselves… Read Full Review

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★★★★★

“Good home insurance”

Written on: 16/09/2014 by Richardson158 (1 review written)

Good price on web site. Rang to clarify some points and ended up with a good reduction. Helpful member of staff. Good product and service provided… Read Full Review

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★★★☆☆

“like rynair - beware final booking stage -extras added”

Written on: 12/09/2014 by CaidenKincaid493 (1 review written)

Actually they lost out as I needed to take out 2 policies. I ended up taking policy out with different company first time around as price kept being higher than quote. When looking for second claim - I realised why - they add in extras - second time and just unticked and they did offer best price. It was a frustrating process though first time round. My policy was underwritten by AXA who are badly reviewed so probably as bad as them all but they are canny to get you to review before you… Read Full Review

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★★☆☆☆

“Cost effective year 1 but not for renewals”

Written on: 10/09/2014 by Efrain130 (1 review written)

Good product and cost in year one, with good cash back. On renewal, no items by email so is automatically renewed even if you are not at home or don't receive the posted forms. Documents only sent in post 21 days prior to renewal; even online account doesn't show renewal details. Then cost was increased by 50% with no cash back. They did immediately refund as I had chased them but at this cost not a great product and renewal is not good practice… Read Full Review

Homeprotect's Comment

Written on: 11/09/2014

Hi,

Such a high premium increase is unusual. To enable us to establish why it has gone up so much, we would need to check our records for your particular policy, maybe for example the cover levels changed, extra valuables were added to your cover during the year, or the flood risk for your area has increased since last year, or increase in local thefts.

When a policy is due for renewal, we write to customers to tell them that their policy is due for renewal. Our letter says (in bold):
Please note that your policy will be automatically renewed unless you contact us prior to the renewal date to cancel your policy. Once the policy has been renewed, you still have 14 days to cancel your renewal but please note that a £50 administration fee will be charged in the event that you cancel the policy after the renewal date.

We automatically renew policies, unless, of course, customers have told us that they do not want this to happen, as it ensures continuous protection for customers and removes the possibility of a break in cover, if for example they are on holiday on the renewal date, which could be detrimental if they need to make a claim.

As the letter says, if a customer does not want a policy to automatically renew, they have only to contact us and we will note our records to not automatically renew the policy.

It is now common practice in the ‘Personal Lines’ insurance market, for policies to be renewed on this basis. We normally take the payment a few days prior to renewal in case there is a problem with the payment, in which case it allows us some time to contact customers in order for the policy to be renewed, still prior to the renewal date to ensure continuous protection.

I hope this helps to answer your concerns.

Kind regards,
Elisabeth, Digital Marketing Manager, HomeProtect

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★★★★★

“Great for multiple occupancy, and they cover moving in day”

Written on: 26/08/2014 by ValueQuality (1 review written)

Followed a recommendation from money saving expert. Sadly we're not able to give staff names, but I got really quick info, and advice to do the online bit first and come back to him, and he helped me sort it all out - soooo much quicker and easier than AA, Fresh! etc(a guy with initial L - eds delete a bit of this if you must, but he deserves credit) I'm just reviewing the quote process / sales line, as I never had to make a claim. And they're open until 8pm, and sent the wording by email… Read Full Review

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★★★★★

“Not just a pretty quote!”

Written on: 18/08/2014 by Devong388 (1 review written)

In addition to a great value quote (found on comparethemarket.com) I was really impressed by the immediate great service. When I called for some customer service help, the phone lines were busy and I was put into a queue. BUT after only a few minutes, for the first time in my experience of being on hold, a real person interrupted the call, apologised for the delay, took my details and said that rather me staying on hold they will call me back within 15 to 20 minutes. And they did. The… Read Full Review

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★★★★☆

“a good website ”

Written on: 09/08/2014 by ArianaBailey (1 review written)

Quick & easy to use website everything was processed quickly, a wide range of product & prices too … Read Full Review

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★★★★★

“A piece of cake”

Written on: 05/08/2014 by Brodyk42 (1 review written)

As a single Mother setting up house independently everything is quite daunting so the only option is to bite the bullet and get on with it. From start to finish everything was laid out in an easy to understand format minus any jargon, I understood exactly what information was required so made the application as easy as a Supermarket shop. I could play around with the excesses so I could suit my own requirements and took me through step by step to the end and covered everything needed so I can… Read Full Review

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★★★★☆

“Dealing with a computer system”

Written on: 04/08/2014

The on line forms were pretty standard though the section for extra insurance on expensive items could be expanded in term sof detail and ease of use. A coupel of times I was prevented from contiuing but it wasn't obvious what I was supposed to do. Another negative aspect was there seemed to be alot of duplication when registering my wife as a co signee. Perhaps a button to repeat my address would have been helpful?… Read Full Review

Homeprotect's Comment

Written on: 05/08/2014

Hi, Thank you for taking the time to post a review. We are currently in the process of developing a new and more user-friendly online quote form, which will hopefully address the issues you encountered. I like your idea of enabling a simple duplication of the home address for additional policyholders, I'll try to get this change included in the new version. Many thanks again for your comments. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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