HomeProtect Reviews - www.homeprotect.co.uk

★★★★☆
4.3 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★☆☆☆

“More training needed”

Written on: 01/04/2015 by GilbertoMiller (1 review written)

I recently moved house home protect were terrible at swapping my existing policy over it made a stressful time a hundred times worse. The man I mainly dealt with I was later informed was new, well that's fine we all need to learn but Supervise him and when he says he'll phone back once he's checked something he's not sure of make sure he does!… Read Full Review

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★★★★★

“Great Customer Service. efficiency & Pricing”

Written on: 30/03/2015 by 236Kearney (1 review written)

I would just like to comment on the reneawal team personanel - efficient, switched on and very helpful… Read Full Review

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★★★★★

“Fantastic”

Written on: 30/03/2015 by Kazza2015 (1 review written)

Spoke to various members of staff and really helpful to get the insurance correct… Read Full Review

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★★★★★

“Great product great service on the phone. I changed...”

Written on: 29/03/2015 by JaniahMcCallum (1 review written)

Great product great service on the phone. I changed from previous insurance company because og products but the service is ideal too ! … Read Full Review

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★★★★☆

“Great Value for money”

Written on: 29/03/2015 by rbMcCall55 (1 review written)

The application process was smooth and easy. The value for money was exceptional as I have a 6 bedroom property and there are not many companies that will cover this type of property… Read Full Review

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★★★★☆

“competative insurance pricing”

Written on: 28/03/2015 by Crawfordyi80 (1 review written)

I found the company on a comparison site. The services and pricing were competative and the online service easy to use… Read Full Review

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★★★★☆

“Excellent”

Written on: 28/03/2015 by Ortiz217 (1 review written)

The insurance provided a good coverage at a very reasonable cost. In addition the customer service received was very kind and professional… Read Full Review

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★★★★★

“Pleased with how helpful staff over the phone...”

Written on: 28/03/2015 by Gillespiexf386 (1 review written)

Pleased with how helpful staff over the phone re-assured my needs. So far so good... If I ever need to claim I hope that the process is as straightforward!… Read Full Review

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★★★★☆

“Up to now professional”

Written on: 28/03/2015 by lnBradshaw202 (1 review written)

The people on the other end of the phone spoke clearly and concisely. They weren't pushy in trying to get me to get me to upgrade. They listened to my requirements and came up with solutions. Well Done… Read Full Review

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★★★★★

“Easy and simple Home Insurance”

Written on: 28/03/2015 by pgTrevino467 (1 review written)

This is the second time I have used tthese guys and the ease of use is still excellent. Cost is very competitive and i would have no hesitation in recomending them to friends or family… Read Full Review

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★★★★★

“fantastic deal ”

Written on: 27/03/2015 by fahmenak (1 review written)

I liked how my issues where resolved and everything was explained to me very clearly. The person i talked to when purchasing home insurance was friendly and polite and didn't mind any of my questions which made me feel satisfied about my purchase… Read Full Review

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★★★★☆

“My insurance review”

Written on: 27/03/2015

Website was easy to navigate and understand. Gave me a competive price… Read Full Review

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★★★★★

“Insurance review”

Written on: 26/03/2015 by Mattr07 (1 review written)

easy to sort out and v competitive price. Good level of cover back by credible insurer… Read Full Review

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★★★★★

“Excellent service”

Written on: 26/03/2015 by Kyra148 (1 review written)

Excellent service overall and Godd value… Read Full Review

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★★★★★

“all round excellence”

Written on: 26/03/2015 by barnel (1 review written)

Switching to home protect has been a breeze, it was very simple & loved the online paper work, no fuss, no hassle, just download & click to sign the agreement, every thing was simple with no technical jargon & best of all gave me all the cover I needed for the best price. Excellent service & very professional, would definitely recommend… Read Full Review

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★★★★★

“Great Phone Customer Service”

Written on: 26/03/2015 by Amanda413 (1 review written)

Thank you so much for the great help today. I have just gotten off the phone with your call centre staff, and the woman that helped me was excellent. I have just taken out a new policy for the purchase of our first house, and not knowing a lot about the details of home and contents insurance terminology the staff member was patient and informative helping me understand what our lawyers were asking to see, and she showed me where to find it and other useful information. I haven't been with… Read Full Review

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★★★★☆

“Efficient.”

Written on: 26/03/2015 by mloughna (1 review written)

Everything went smoothly in getting my policy. Had no reason to claim yet so can't comment on that side of things. Did find it interesting though that even when I put extras in the price didn't go up much or at all… Read Full Review

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★★★☆☆

“Home Protect”

Written on: 26/03/2015 by Helenfromtroy (1 review written)

The policy documentation you are sent does not include a terms and conditions booklet, if you want to read the small print of your contract you have to search for the booklet online. This I find totally unacceptable. The shed contents insurance is set very low I think for a policy with such a high Defaqto rating. When I called to query some small print the call was answered by an English speaking person but she seemed to have very little knowledge of the policy and when I queried some… Read Full Review

Homeprotect's Response to Helenfromtroy's Review

Written on: 27/03/2015

Hi,
Thank you for placing your review. We're sorry to hear that you were disappointed with the response from one of our team when you called with a query. Generally the sales agents are encouraged to ask a colleague or team leader for help if they don't have a specific piece of knowledge, so we're sorry to hear that this didn't happen during your phone call. If you still have any queries about your policy, please do send me a message and I'll ensure that we look into it and get back to you quickly. Unfortunately ReviewCentre don't allow posting of email addresses in these Comments boxes, so please visit the homeprotect website, choose Contact, then click the blue button to go to a feedback form. Select "Unsubscribe from promotions" as this arrives directly in the Digital Marketing team. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★★★★★

“Half as much”

Written on: 26/03/2015 by Phoenixd317 (1 review written)

What a find. I'm paying half as much as I was previous years and yes, my cover is identical. I have already spent my saving on a new spring wardrobe. Easy to use website with all key information clearly presented . There is nothonf not to like. Very happy bunny… Read Full Review

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★★★★★

“Excellent Service and Cover”

Written on: 26/03/2015 by anitmistry (1 review written)

Found through money supermarket and found the website to be very clear with its information. Simple to use and sign up. From purchasing to registering, everything was handled so easily and very simple. Would definitely recommend in future… Read Full Review

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