HomeProtect Reviews - www.homeprotect.co.uk

★★★★☆
4.2 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

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HomeProtect - www.homeprotect.co.uk

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Latest Reviews

★★★★☆

“review”

Written on: 21/07/2014 by Abraham177 (1 review written)

cheaper than previous insurer… Read Full Review

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★★★★☆

“Efficient service and good value”

Written on: 19/07/2014 by Warwickshire100 (1 review written)

I was pleased with the service which was clear and efficient and also the price which was much more competitive than my previous insurer. (I can't comment on how HomeProtect handles claims as I've not made one)… Read Full Review

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★★★★☆

“Excellent service so far”

Written on: 16/07/2014 by Janiebabes (1 review written)

Homeprotect had the level of cover we wanted much cheaper than our previous insurer. We rang up to check that we were getting the same cover and they were very thorough and explained everything clearly. Hopefully we won't have to claim on the policy but I am happy that I know exactly what I can claim for… Read Full Review

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★★★★☆

“Buildings Home Insurance”

Written on: 16/07/2014 by mtWheeler220 (1 review written)

I generated my home insurance quote over the internet and Home Protect provided the best overall quotation. I contacted them and they were able to retrieve my quote without delay and discuss my requirements then proceeded to fine tune my policy. Home Protect have UK call centres and they were able to deal with my requests in a polite and professional manner. I would recommend Home Protect without hesitation. I cannot fault them… Read Full Review

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★☆☆☆☆

“homeprotect.co.uk the worst home insurance company.”

Written on: 15/07/2014 by AbbigailStanley341 (1 review written)

This company has been awful on a number of levels. Appalling customer service Lied about communication by phone, email and letter Used pressure to increase rate If theie is difference in price and homeprotect.co.UK choose someone else. Stay well clear… Read Full Review

Homeprotect's Comment

Written on: 16/07/2014

Hi, We're really sorry that you feel you have received sub-standard customer service from the team at HomeProtect. We need to investigate the issues you have listed here. Please could you send an email to tell us your policy number, a telephone number for yourself and the postcode of the insured property. Unfortunately ReviewCentre don't allow the publishing of email addresses in these comments boxes, so please could you visit the homeprotect website, click on Contact us, then the blue button at the bottom of the page to go to a feedback form. Then choose subject "unsubscribe from promotions" as these emails arrive directly in the Digital Marketing Team, from there we will give your case our full attention and do a full investigation. Looking forward to hearing from you. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★☆☆☆☆

“Worst customer service ever!!!!”

Written on: 15/07/2014 by NatalieW91 (1 review written)

After moving house I tried I contact them on 2 separate occasions via their online emailing service to ask for assistance in cancelling the policy, there was no response. I cancelled the direct debit until this was resolved and of course they were very interested in contacting me then! I responded to an email they sent me explaining my situation and again there was no response. I was on holiday at the time so when I got home I called to remedy the issue. I was met with a very unhelpful staff… Read Full Review

Homeprotect's Response to NatalieW91's Review

Written on: 16/07/2014

Hi, We're really sorry you feel you experienced poor customer service from us recently. We can't find your details in our database, please could you email your policy number, the postcode of the insured property and a convenient phone number to contact you on, to enable us to investigate fully. Unfortunately ReviewCentre don't allow the publishing of email addresses in these comments boxes, so please could you visit the homeprotect website, click on Contact, then click the blue button to get to the Feedback form. Then please choose Subject "Unsubscribe from promotions" as these emails come straight to the Digital Marketing team so I can pick it up directly. We look forward to hearing from you in due course. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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Homeprotect's reply to Homeprotect's Comment

Written on: 18/07/2014

Hi,
Quick update for you, we have now found your policy details in our database and our Customer Relations team are investigating the case, listening to the phone calls etc. We will be back in touch early next week at the latest. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★★★★★

“problem solved”

Written on: 12/07/2014 by 75Tucker (1 review written)

put a review on here yesterday problem solved today I would like to thank homeprotect for dealing with it so quickly when it was brought to their attention… Read Full Review

Homeprotect's Comment

Written on: 14/07/2014

Hi, Thank you very much for taking the time to post your positive response, we really appreciate it. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★☆☆☆☆

“cancellation of policy made impossible”

Written on: 09/07/2014 by philpen (1 review written)

I have contacted them on three occasions to cancel my policy starting last February because I have moved house. They have not responded to any of my e-mails… Read Full Review

Homeprotect's Response to philpen's Review

Written on: 10/07/2014

Hi, We're really sorry that you have experienced difficulties contacting our team. I wonder which email address you were using. To enable us to investigate what happened to your email and action your cancellation request, please send us your policy number and insured property postcode - but unfortunately we can't post an email address on reviewcentre, so instead please go to the HomeProtect website, go to Contact, click through to the contact form and fill in your details, choosing "Unsubscribe from promotions" as the contact type as this will come straight to my team and we'll take it from there. Looking forward to hearing from you. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★★★★☆

“Home cover with no hassle!”

Written on: 05/07/2014 by HumbertoHicks232 (1 review written)

Very pleased with the detail of the cover and the ease at which cover could be taken out on line.Downloading of information was quick and easy as was the payment process.I hope we do not need to make a claim but if we do I am confident that the experience will be as speedy and easy as taking out the cover… Read Full Review

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★★★★★

“Home Insurance sorted!”

Written on: 30/06/2014

I dread this time of year when home and contents insurance is due for renewal and like everyone else I want the best deal... a friend suggested I try the comparison website "Compare the Market", so I did... and am I glad I did - it was so easy. We have a large flat roof, and this has always caused issues r complications with insurance, but this time it wasn't a bit deal - it looks like there are alot of flat roofs out there nowadays!! Usually, due to the costs, I have to pay monthly... but… Read Full Review

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★★★★☆

“Good Value”

Written on: 29/06/2014 by English328 (1 review written)

Not had to make a claim yet but very happy with quote and efficiency of setting the policy up… Read Full Review

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★★★★☆

“My views on Home Protect”

Written on: 25/06/2014

After being with the same insurance agency for the past 17 years I decided to try another,From the time I started to the tome I ended it took nearly an hour.It was worth it because at the end of the day i was in excess of £25 better off. The person I spoke to was very thorough and answered all my queries...any thing I was uncertain about he clarified the answer.The only down side would be that sometimes i felt that he needed a more rapid response from myself. Finally , I instigated the call… Read Full Review

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★★★★★

“Very Easy... and cheapest quote”

Written on: 25/06/2014 by Francesy329 (1 review written)

After moving house my plan was to stick with my current insurer who I had been with for 10 years+. Their quote was astronomical and after shopping around I found Homeprotect gave me the cheapest quote for the level of cover I required and found it very easy to switch. Recommended so far!… Read Full Review

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★★★★★

“new customers”

Written on: 25/06/2014 by petersewah (1 review written)

great service from all staff could not do enough for there new customers great, recommend everyone to use will recommend my friends to swap there insurance over we saved £125.00 great news for my pocket… Read Full Review

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★★★★☆

“Easy to use website”

Written on: 25/06/2014

Simple to use website, easy to complete and email confirmation received quickly… Read Full Review

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★★★★☆

“EASY SO FAR”

Written on: 25/06/2014

iT WAS EASY TO BUY THIS INSURANCE ON LINE AND IT GAVE ME THE COVER I NEEDED. OF COURSE THE PROOF OF ITS WORTH WOULD BE IF I EVER HAVE TO CLAIM. LET'S HOPE I DON'T HAVE TO BUT IF I DO LET'S HOPE THEY ARE AS GOOD AS THEY ARE AT SELLING THE INSURANCE IN THE FIRST PLACE… Read Full Review

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★★★★★

“Good price and service”

Written on: 25/06/2014 by LazLon (1 review written)

I recently took out buildings and contents cover from Home Protect. Price was the cheapest and overall service was great (including contacting them over the telephone). Web site was easy to use and adding/removing options was easy. One of the main reasons I went with Home Protect was they include business use from home (only a few insurance companies do that). Overall, great insurance at an excellent price. Recommended… Read Full Review

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★★★★☆

“Quick, easy, simple and low cost”

Written on: 23/06/2014 by x_Royst_x (1 review written)

They have delivered on what I was initially looking for as the title suggests. I have not needed to contact them for any reason so cannot comment on their customer services or claims processes… Read Full Review

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★☆☆☆☆

“Rip off company”

Written on: 20/06/2014 by awfulco (1 review written)

This company sent me a renewal which was over £180 more than I found FROM THE SAME COMPANY online. I rang up and even then they quoted £150 less than the renewal figure. They also helped themselves to the premium in advance of the renewal date and I'm still waiting for a refund. I've renewed with them, but don't trust them to renew - you'll get ripped off. This practice should be illegal. They made excuses about home details etc being different - everything is exactly the same… Read Full Review

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★★★★★

“homeprotect insurance”

Written on: 19/06/2014 by McCollumor128 (1 review written)

The home protect insurance was easy to arrange and when i need clarifying on a few points the help desk were easy to deal with… Read Full Review

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