HomeProtect Reviews - www.homeprotect.co.uk

★★★★☆
4.2 / 5
89.3% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Easy transaction”

Written on: 17/12/2014 by Jocelynnq199 (1 review written)

Got quotes from money supermarket fore house insurance. Although morethan was not the cheapest in my view it offered the best value for money when I took into consideration the cover it offered. I opted to use the call centre after managing to lock myself out from the web site. The CSA who felt with my purchase was very helpful and the transaction was completed with no effort. Would recommend without hesitation… Read Full Review

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★★★★★

“Clear no fuss”

Written on: 17/12/2014 by MacieCochran246 (1 review written)

It was easy to apply and very clear… Read Full Review

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★★★★★

“Easy & simple”

Written on: 17/12/2014 by Janellet284 (1 review written)

I shop around each year and this year came across Homeprotect...very easy and simple to use. Great value and very customisable. I would highly recommend to friends and family and happy to use again… Read Full Review

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★★★★★

“Great value home insurance”

Written on: 16/12/2014 by Sandral88 (1 review written)

Home protect gave me the cheapest quote on all the comparison wesbites. I was worried at worst at using someone i hadnt heard of but being underwritten by AXA and all the awards they have won, i was less concerned. Even though they were the cheapest quote, they coevered everything i needed and were also able to include legal and home emergency cover as standard with the option to convert to advanced. It was easy to get a quote and to buy online. A very pleasant service overall!… Read Full Review

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★☆☆☆☆

“They take your money easily and run when it comes to a...”

Written on: 16/12/2014 by lyn.farrow.71 (1 review written)

This company is excellent at taking your money and then avoiding a claim. We had a subsidence claim with them which, when they had completed the work caused a massive damp problem because, according to the surveyor, they hadnt checked the damp membrances condition when fixing the subsidence. So we have a horrific damp problem. Go back to Hometrotect who pass us round the houses for a month before telling us that the original insurance company that THEY had put the work through had gone out of… Read Full Review

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★★★★☆

“Excellent cover for a great price”

Written on: 15/12/2014 by Rgtj (1 review written)

After checking my current provider, I went on a comparison website. There were lots of cheaper insurers, but HomeProtect offered the most comprehensive cover of all - even better than my current provider and nearly £100 cheaper! Changing provider was simple and stress free. I would definately recommend Home Protect… Read Full Review

Lyn.farrow.71's Response to Rgtj's Review

Written on: 16/12/2014

Thats quite amusing - yes they are cheap and wait until you try and make a claim! Our experience of this company is appalling. They run for the hills when it comes to paying out and do anything within their powers to delay decisions. Totally useless insurance company

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★★★★☆

“resonable , trustworthy compney”

Written on: 15/12/2014 by shahzadaziz (1 review written)

i am happy with that… Read Full Review

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★★★★☆

“good value”

Written on: 15/12/2014 by pauldoc2000 (1 review written)

Was looking for an insurance company to quote unusual home insurance, i.e second/holiday home. The website was informative and easy to use. The quote was really good value and covered all aspects I needed it to… Read Full Review

Lyn.farrow.71's Response to pauldoc2000's Review

Written on: 16/12/2014

wait until you claim - thats the test of an insurance company and this one will do everything in their power to avoid making a decision

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★★★★☆

“efficient organised insurance”

Written on: 15/12/2014 by Scillastewart (1 review written)

Hurrah a real voice answered the phone. She was patient and thorough , unhurried and interested. I felt confident that between us we were able to get the correct details entered and the right level of cover… Read Full Review

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★★★★★

“Simple”

Written on: 15/12/2014 by Lewok (1 review written)

Title says it all. It was an easy choice to go with Home Protect. Product was one of the cheapest i looked and has great reviews. I haven't needed to make a claim and hopefully i never do so i can't comment on how easy that will be… Read Full Review

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★★★★☆

“HomeProtect Review”

Written on: 15/12/2014 by rolybrom (1 review written)

The policy gave me everything I was looking for and at a great price. It also saved me about £150 on my previous policy for the year… Read Full Review

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★★★★★

“Solid insurance at a realistic price!”

Written on: 15/12/2014 by samglens (1 review written)

I had been with Axa for my Home Insurance for some years but the recent renewal was quite expensive so I decided to look around the web for an alternative. The comparison site came up with Home Protect so I decided to study their offer carefully as I don't normally change my insurer. I found the the Home Protect offer was very clearly set out making it easy to compare to my existing (now previous) insurer. I was particularly impressed with the detail shown in the Personal Valuables section… Read Full Review

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★★★★★

“Way better than I expected...”

Written on: 14/12/2014 by teefytwo (1 review written)

Having been disappointed with my previous insurer who wanted to hike my premium by 40% even though I had not made a claim or changed circumstances, I decided to look on the Meerkat site and chose homeprotect from the results. My choice was based upon the summary of cover offered versus the price. This was only the start - I cannot recall ever having such a straightforward, simple buying experience for home insurance. The policy was VERY easy to set up & pay for and provides all of the features… Read Full Review

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★★★★★

“Great Value Insurance”

Written on: 12/12/2014

Delighted with the price for my Buildings & Content Insurance & the comprehensive cover it affords. The site was easy to navigate & the policy inclusions & exclusions explained very clearly. I wouldn't hesitate to recommend the products to my friends & family !!!… Read Full Review

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★★★★★

“First Class Service”

Written on: 11/12/2014 by anfield786 (1 review written)

Just used Home Protect for my buildings & contents insurance online and the whole process was easy and quick to follow and more importantly the price paid was much lower than my renewal. Not only did I save money,but I also go additional benefits such as homeprotect which saved me even more money as I was able to cancel my separate policy I had taken out for any emergencies. I can recommend Home Protect highly enough… Read Full Review

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★★★★☆

“Good value , but...”

Written on: 11/12/2014 by McLeanmf289 (1 review written)

Trawled the Internet to find good value (ie - not necessarily the cheapest) contents insurance to meet our specific needs. Home Protect was selected on this basis. However, the policy requires quite stringent security requirements - eg burglar alarm, which we didn't have but have now been spurred into getting one installed (which I've been meaning to do for years); extra security on uPVC french doors involving additional (in addition to the manufacturer's 5/7 point locking system) separately… Read Full Review

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★★★★☆

“Easy to apply and set up Home insurance”

Written on: 07/12/2014 by Otterzell2 (1 review written)

For some time we had been paying rather a lot to insure our second home and I had struggled to find insurance a sensible cost even with no claims against us the fact that it was a second home in a seaside village put most insurers off no matter that we are a good distance from the sea, we are at the house regularly and have no record of flooding or subsidence etc. in fact the house has been there for over 200 years! It was great when I found you on the web and was able to get sorted in a short… Read Full Review

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★★☆☆☆

“Cashback C O N”

Written on: 05/12/2014 by 311Finnegan (1 review written)

I have no direct dealings with Home Protect so cannot verify their customer service. I chose Home Protect partly due to their product price and partly due to the cashback offered via topcashback. Two months since starting my policy I have still yet to gain confirmation from Home Protect for the cashback offer. It is not a great amount £50, but it still 12.5% of the policy cost (who would not want 12.5% cashback). Topcashback tell me they cannot confirm the cashback until Home Protect validates… Read Full Review

Homeprotect's Comment

Written on: 08/12/2014

Hi, We don't have any record of an email from you querying your cashback redemption. Please can you send us your policy number so that we can verify that your purchase did come through Topcashback and we'll come back to you straight away about the cashback. Unfortunately ReviewCentre don't allow posting of email addresses in these comments box so please could you visit the HomeProtect website, click on Contact, then click the large blue button at the bottom of the page to get through to the Feedback form. Please choose the topic "Unsubscribe from promotions" as this arrives directly in the Digital Marketing team inbox. Please make sure you include your policy number, postcode, email address and full name so that we can get back to you. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★★★★☆

“Well priced competitive quote - easy to apply and complete”

Written on: 05/12/2014 by JamesonFowler (1 review written)

Sourced quote through a variety of comparison sites. Home protect provided best overall package at a good price from a recognised insurance provider. Easy to complete form and insurance details all provided via email. Overall package provided reasonable level of cover of building and contents without being excessively fussy about individual items… Read Full Review

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★☆☆☆☆

“Don't buy the emergency cover!”

Written on: 05/12/2014 by jmbingha (1 review written)

They will not cover a breakdown of the heating system unless the ENTIRE heating system fails. That means if all the radiators except for one are broken, it will not be covered under this policy. I asked them for a refund of my 50 quid and they refused to give it to me, so I had to complain to the Financial Ombudsman. You would think that to keep a customer they would agree to a refund, but this isn't how these guys operate. They also have a no refunds policy so you can't switch providers… Read Full Review

Homeprotect's Response to jmbingha's Review

Written on: 08/12/2014

Hi, We're really sorry to hear you have been disappointed by the Home Emergency product. We would like to investigate your case so that we can respond appropriately. Please could you send us your policy number, postcode and full name so that we can look into it and get back to you? Unfortunately there's no facility to enter an email address is these comments boxes on ReviewCentre, so please could you visit the HomeProtect website, click Contact, then click the blue button to get to the feedback form. Then choose the topic "Unsubscribe from promotions" as this arrives directly in the Digital Marketing team inbox. I'll keep an eye out for your email. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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