HomeProtect Reviews - www.homeprotect.co.uk

★★★★☆
4.3 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★☆

“Great service and support”

Written on: 28/02/2015 by stefanb123 (1 review written)

I was positively surprised by the quality of service. Only downside is a faulty API from Compare the Market which mushed up my data, so - if coming that route - be careful to check the transferred data very well before submitting your application on HomeServe's site… Read Full Review

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★★★★★

“Brilliant And Quick”

Written on: 28/02/2015 by sexking21 (1 review written)

went via compare site. under written by good company, good level cover, and happy with there overall price, not cheapest but got secure and quality company, and still at a good price for saying legal was in as standard… Read Full Review

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★★★★★

“Competitive prices and great service over the phone”

Written on: 27/02/2015 by NathalyDelaney473 (1 review written)

Fantastic prices, very flexible with regards to lodgers and additions to policies. Great customer service over the phone, spoke to the person I dealt with about Policy No. B27/0223675. Really helpful and thorough, top notch… Read Full Review

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★★★★☆

“EASY PEASY DONE!”

Written on: 27/02/2015 by 201Sims (1 review written)

Very competitve, comprehensive suited my needs. wish I had know instalments were outsourced, but it really was not a problem… Read Full Review

Mblissett's Comment

Written on: 02/03/2015

Got an alarm or BSI standard locks on every entrance?.....No, then read your small print before it's too late?!

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★★★★☆

“Competitive Convenient Home Insurance”

Written on: 27/02/2015 by ovKane180 (1 review written)

Easy to use on-line application and extremely competitive prices. A good convenient and reliable way of insuring your home and contents… Read Full Review

Mblissett's Comment

Written on: 02/03/2015

Got an alarm or BSI standard locks on every entrance?.....No, then read your small print before it's too late?!

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★★★☆☆

“home insurance review”

Written on: 27/02/2015 by O'Grady467 (1 review written)

I have chosen home protect recently and have no experience of their service. this remains my judgment if I need to contact them.I never recomend any insurance or financial product to anyone else… Read Full Review

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★★★★★

“Made a hard job easy”

Written on: 26/02/2015 by tw114375 (1 review written)

From start to finish this was the easiest insurance to get with a very competitive price I am not the best with computers but I found it easy to complete all the forms and get my house insurance for the year. It gave me a saving of £42 from the company I have been with for the last 5 years I had to phone and change to accidental cover" Thought I had done it on line "but that's me with computers. The girl I spoke to couldn't have been more helpfully and soon had me sorted out. All in all I had… Read Full Review

Mblissett's Response to tw114375's Review

Written on: 02/03/2015

Got an alarm or BSI standard locks on every entrance?.....No, then read your small print before it's too late?!

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★★★★★

“Good service”

Written on: 26/02/2015 by Mmary1 (1 review written)

Found on a comparison website and was by far the cheapest. Easy to follow through to take out the policy and have had no issues… Read Full Review

Mblissett's Response to Mmary1's Review

Written on: 02/03/2015

Got an alarm or BSI standard locks on every entrance?.....No, then read your small print before it's too late?!

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★★★★★

“Fabulous Customer Service”

Written on: 26/02/2015 by ooYoung254 (1 review written)

Amazing customer service! First time I purchased Home Insurance initially I was struggling with the type of insurance I required. Home Protect were very helpful and helped me make the best decision. Also, price was ideal for me! I will definitely recommend. Thank you… Read Full Review

Mblissett's Comment

Written on: 02/03/2015

Got an alarm or BSI standard locks on every entrance?.....No, then read your small print before it's too late?!

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★★★★★

“Competitive and Clear”

Written on: 26/02/2015 by Parabaz (1 review written)

I've just arranged my buildings and contents cover with Home Protect as they offered me a competitive premium for the cover I needed. All details on their website were clear and easily found… Read Full Review

Mblissett's Response to Parabaz's Review

Written on: 02/03/2015

Got an alarm or BSI standard locks on every entrance?.....No, then read your small print before it's too late?!

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★★★★★

“They were helpful!”

Written on: 26/02/2015 by Stevens102 (1 review written)

They were very helpful and informative. I accidently took out the wrong policy and they made sure I was happy with the policy. They refunded me the difference and I am now covered appropriately and have the perfect cover for my home and it's contents. Very please with service overall… Read Full Review

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★★★★☆

“Home Insurance Review”

Written on: 26/02/2015 by jemmettp (1 review written)

Only just joined and haven't claimed so I can't comment on those aspects, however the sign up process was very professional and precise, with good clear explanation. Also good value for money compared to my previous policy… Read Full Review

Mblissett's Response to jemmettp's Review

Written on: 02/03/2015

Got an alarm or BSI standard locks on every entrance?.....No, then read your small print before it's too late?!

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★★★★☆

“Great Price Great Cover”

Written on: 26/02/2015 by Gbear100 (1 review written)

Recently renewed my home and buildings insurance with Home Protect. I was amazed at the Great Price for the Great Cover on offer and beat the competition by far. All was very straightforward using their website to complete my details, review the policy coverage and make the payment. Home Protect were then very swift in confirming the policy was in force and provided access to my confirmation and policy details all online immediately. All in all very impressed with the service, coverage and… Read Full Review

Mblissett's Response to Gbear100's Review

Written on: 02/03/2015

Got an alarm or BSI standard locks on every entrance?.....No, then read your small print before it's too late?!

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★★★★★

“Quick, uncomplicated and hassle-free”

Written on: 26/02/2015 by Raina446 (1 review written)

My previous insurance provider gave me a huge quote for home insurance so I went onto the Money Saving Expert website and found Home Protect. They came up with the best quote and the whole process was easy and simple. I had some quite specific requirements which they were able to satisfy, so I've got the level of coverage that I need. I'm very happy with the service and would highly recommend… Read Full Review

Mblissett's Comment

Written on: 02/03/2015

Got an alarm or BSI standard locks on every entrance?.....No, then read your small print before it's too late?!

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Clairekj's Comment

Written on: 02/03/2015

Thank you, I agree that it's not initially made clear.

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★★★★★

“easy to use”

Written on: 26/02/2015 by 147Lewis (1 review written)

comprehensive competitive straightforward… Read Full Review

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★★★★☆

“House and contents insurance cover from Home Protect”

Written on: 25/02/2015

I am generally happy with the policy and price and one star deducted from having to commit to auto renewal. I strongly object to this, but could not complete an online purchase of this policy without having to agree to this. Ha, got round it, by using a card that will expire before the renewal is due so they will have to notify me in good time anyway!… Read Full Review

Mblissett's Comment

Written on: 02/03/2015

Got an alarm or BSI standard locks on every entrance?.....No, then read your small print before it's too late?!

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★★★★★

“Great value for Grade II Listed home!”

Written on: 25/02/2015 by Milagrosq1993 (1 review written)

I was pleasantly surprised with HomeProtect's keenly priced quote for our Grade II Listed property. Their price beat the competition by some margin (about £200!). HomeProtect's website is excellent; it is very easy & straight-forward to complete. I would be happy to recommend them!… Read Full Review

Mblissett's Comment

Written on: 02/03/2015

Got an alarm or BSI standard locks on every entrance?.....No, then read your small print before it's too late?!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Just taken a home insurance cover and less than 24...”

Written on: 24/02/2015 by FrenchandSaunders (1 review written)

Just taken a home insurance cover and less than 24 hours after that I noticed there was an error on the number of bedrooms. I called their customer service to make the amendments in addition to reducing the amount of content insurance. I am now told that my premium has been reduced by £10 but yet if you do a check on their website for the exact information on my policy the premium should be £70 less. I have raised my concerns this isn't right to have to pay so much more just because I… Read Full Review

Homeprotect's Response to FrenchandSaunders's Review

Written on: 25/02/2015

Hi,

I’m sorry you feel that you have been treated poorly. We take all complaints such as this very seriously, and would like to investigate your specific case to ensure that you have indeed been quoted and charged the correct amount for your home insurance.

Unfortunately we are unable to publish email addresses in these comments boxes in ReviewCentre, so please could you visit the homeprotect website, choose Contact, then click the blue button to go through to the Feedback form. Please select Unsubscribe from promotions as these messages arrive directly in the Digital marketing inbox. Please include in your message: your policy number, postcode and telephone number. Please also reference your review on ReviewCentre.

In the meantime, with regard to the cancellation fee, our charge is commensurate with industry-standard and is therefore not construed to be punitive. Many online providers of home insurance charge a cancellation administration fee because we all incur administration costs in cancelling policies. This works to the benefit of customers who do not cancel in that we are able to avoid passing on such costs to them. We have a duty to treat all our customers fairly. We feel it is not fair to our other customers if they have to cover these costs.

Turning to the distance purchase consumer protection, we are subject to the Financial Services (Distance Marketing) Regulations 2004 (FSDMR), and we are entitled to charge a fee so long as that fee is stated clearly prior to purchase and, again, in the point-of-sale literature. We do have a ‘cooling-off’ period of 14 days as we are required to provide. However, we are entitled to charge a cancellation administration fee during this period and indeed at any time.

I await your message.

With kind regards,
Digital Marketing Manager, HomeProtect

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★★★★★

“House insurance”

Written on: 24/02/2015 by Jasmineo310 (1 review written)

So easy to use, and great price, the policy itself was just what I was looking for and ticked all the boxes… Read Full Review

Mblissett's Comment

Written on: 02/03/2015

Got an alarm or BSI standard locks on every entrance?.....No, then read your small print before it's too late?!

Reply to this comment
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★★★★★

“My claim so easy”

Written on: 22/02/2015 by Lynch737 (1 review written)

Phoned to make a claim advisor was very helpful claim assessed processed and paid out with a week can't stress how easy it was and would recommend this company to anybody including my family and friends can't recomend them highly enough… Read Full Review

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