HomeProtect Reviews - www.homeprotect.co.uk

29 Thames Street, Kingston upon Thames, KT1 1PH
★★★★☆
4.3 / 5
1445
90.0% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Terrible service”

Written on: 22/05/2015 by Corinney20 (1 review written)

This home insurance company is a total waste of time. They refused to pay home emergency cover when my pipe burst last winter and when I asked to cancel my automatic renewal they said they had done it and actually hadn't. I was not allowed to cancel my policy before termination (got told I would have to pay the entirety of the policy even if not covered) and the customer service was poor… Read Full Review

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★★★★★

“Save and Protect”

Written on: 21/05/2015 by AdonisRose162 (1 review written)

What a great way to protect your home and save on home insurance, time and effort. Only took a few minutes and we were covered. Simple, effective and sooooo easy… Read Full Review

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★★★★★

“Very straightforward and good price”

Written on: 21/05/2015 by agsnoble (1 review written)

I was delighted with the pricing and content of our buildings and contents insurance with Homeprotect. Their policy provides all the cover we required, providing the assurance and security we need. Based on our experience, I would recommend Homeprotect to family and friends. … Read Full Review

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★★★★★

“Easy, quick and great price”

Written on: 21/05/2015 by Ritchie479 (1 review written)

Brilliant insurance company, easy to set up, competitive prices and when I did have to call,l the staff were friendly!… Read Full Review

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★★★★☆

“Great deal”

Written on: 21/05/2015 by chris0002 (1 review written)

Easy to set-up, same insurer as my previous provider and at a better price. Right pleased!… Read Full Review

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★★★★☆

“Easy, simple, sorted ”

Written on: 21/05/2015 by KarmaHutchinson (1 review written)

Reasonable priced quote and easy to understand and navigate to obtain quote. All paperwork received promptly… Read Full Review

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★★★★★

“Exceptional Value and Service”

Written on: 21/05/2015 by Woodward160 (1 review written)

The house insurance policy taken with HomeProtect was a "like for like" replacement for expiring policy. Whilst the new policy with HomeProtect provided identical and comprehensive cover, the premium was less than 2/3rds the price - terrific value. The administration was excellent, the online documents were correct and swiftly emailed. I liked the clear instructions provided by the website and the ease of completing the application. Dealing with HomeProtect enables details to be checked and… Read Full Review

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★★★★☆

“Great cover for working from home”

Written on: 20/05/2015 by ceejeeb (1 review written)

We needed buildings and contents cover that covered us for working at home. Most other companies didn't offer any cover of that type and the few that did had huge premiums. Home protect customised out cover by understanding our home working situation and provided an affordable premium… Read Full Review

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★★★★★

“Fast Easy Convenient”

Written on: 20/05/2015 by happybunnymummy (1 review written)

I'm very pleased with the whole Home Protect package. I brought my policy online at gone midnight, needing immediate cover I found the quote details pages easy to fill out. The quote result loaded quickly and the price was so reasonable, I was surprised that it was so low. The whole process to buy the policy ran smoothly. The confirmation email, and details on how to manage the policy online came through promptly. The online management function is great. I've enjoyed my experience with Home… Read Full Review

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★★★★★

“Really Great Service”

Written on: 19/05/2015 by CMorrow (1 review written)

Great service, very comprehensive cover and all online. Can't ask for better. Would definitely recommend to friends and family… Read Full Review

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★★★★★

“Simple and easy to understand”

Written on: 19/05/2015 by Crowley49 (1 review written)

Excellent service. Fair amount of information provided. I received an e-mail confirmation after applying for it, however, I was unable to create an online account. … Read Full Review

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★★★★★

“Home Insurance”

Written on: 19/05/2015 by Torie75 (1 review written)

Level of cover provided for the annual cost was superb. We managed to get more cover with Home Protect Insurance than our last policy for half our annual premium. I wish we'd changed over sooner. The process of setting up the policy was very straight forward and took no time at all… Read Full Review

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★★★★☆

“Easy and helpful”

Written on: 19/05/2015 by Alexiak247 (1 review written)

We were looking for insurance to cover the home we were about to move into and other providers wouldn't put out mortgage lender as an interested party or as joint owners. Although it isn't a legal requirement any more, our Lender insisted on it being there. So I pleased to find that Home Protect were more than happy to do this and were happy to take my details straight away and get my policy set up so that we could pass the details to the Lender and get the process started, which had already… Read Full Review

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★★★★☆

“excellent value and cover”

Written on: 19/05/2015 by mick1763 (1 review written)

Excellent competitive quote which included all the add ons!!… Read Full Review

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★★★★☆

“Good value insurance, if a little bit clinical”

Written on: 19/05/2015 by Deathwing (1 review written)

The insurance staff were friendly if robotic, but I understand they have to follow their scripts. The price was good value and it wasn't too complicated or pushy, although adding extra "flood risk" because their system cannot make an allowance for being 20m up a hill is a bit institutional. Generally okay - I'll let you know how the claims bit goes when we flood (almost impossible!)… Read Full Review

By Homeprotect

Written on: 20/05/2015

Hi, Many thanks for placing your review of HomeProtect. We'd like to take another look at your policy details to check the flood risk please. We use integrated third party data which includes Ordnance Survey height and distance from water information per property, so if your home is up a hill our pricing will normally accommodate this - unless it's a new build and isn't in our most recent data update. Please could you send me a brief email with your policy number and house number using the email link near the top of this page? Then we will investigate and confirm that the cover is appropriate. I await your message. With kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★★★★☆

“Easy set up...”

Written on: 19/05/2015 by robert.mower (1 review written)

Easy to set up insurance for a new property and pricing was competitive to the market. Not needed to place a claim yet and fingers crossed will never have to so unable to rate the service provided here… Read Full Review

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★★★★☆

“house insurance”

Written on: 19/05/2015 by paulafholt57 (1 review written)

very pleased with my new home insurance got a great deal will def recommend to friends and family… Read Full Review

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★★★☆☆

“Im not sure”

Written on: 19/05/2015 by NaughtyBudgie (1 review written)

Why they are emailing me and asking me to review the service when I literally signed up last week. But hey, they said I might win a £100 amazon voucher! Umm so far the sign up process was easy enough and communication has been good. that is literally all I can say. Wish me luck!… Read Full Review

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★★★★★

“Flood Damage Claim”

Written on: 19/05/2015 by 2Blackbirds (1 review written)

Our property was flooded in a freak storm. Having notified Home protect the loss adjuster was rapidly appointed so the claim process started quickly. Repairs to the property took longer than anticipated although this was not the fault of Homeguard. The insurers did phone us frequently to check on progress and contacted the appointed contractors when necessary . The prime cause of the delay was that the work carried by the original contractors had to be redone. Also the workman came from miles… Read Full Review

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★★★★★

“Easy Peasy Insurance”

Written on: 18/05/2015 by KirstieHoward (1 review written)

Such a relief to be able to complete the annual insurance task with little time or effort. I normally spend hours looking for the right deal, this year within minutes, Home Protect came out on top. When I was contacted by my previous insurer to discuss renewal, they offered to match the price, but I felt they were ripping me off because prior to this they were going to charge me double than Home Protect. I highly recommend Home Protect, fast, efficient and great to deal with - keep up the… Read Full Review

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