HomeProtect Reviews - www.homeprotect.co.uk

29 Thames Street, Kingston upon Thames, KT1 1PH
★★★★☆
4.3 / 5
2660
91% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Easy easy easy!”

Written on: 24/06/2016 by Ortiz54 (1 review written)

Went on carparison site, and this insurance came up, ticked all the boxes for me and the price was good. All set up in a matter of minutes! Easy! … Read Full Review

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★★★★★

“Sound home insurance”

Written on: 24/06/2016 by tsTaylor387 (1 review written)

Easy to set up and good cover… Read Full Review

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★★★★★

“very professional staff”

Written on: 24/06/2016 by MakenzieTimmons284 (1 review written)

Was very easy to set up on line and when I moved and rang up staff were very friendly and professional and updated insurance with no effort… Read Full Review

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★★★★☆

“Excellent Holiday Home Insurer”

Written on: 23/06/2016

Finding good holiday home insurance is not always that easy. For instance my main home insurer wanted a very high premium for my second home, other insurers would not insure a second home without insuring the main home. So it was a delight some years ago to discover that Home Protect not only offer a good and comprehensive product underwritten by a first class insurer at a reasonable premium but also offer excellent customer service. Fortunately I have not ever had to make a claim but my… Read Full Review

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★★★★☆

“Good renewal service”

Written on: 23/06/2016 by ShaneSutton (1 review written)

Renewal documents arrived allowing plenty of time for me to shop around, which I did, but the difference in price was fairly minimal so decided to stick with a Home Protect. This is my second year with Home Protect and luckily I have not had to out the service to the test, fingers crossed I won't have to this year but if I do I hope they stand up to what appears a good deal on paper. … Read Full Review

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★★★★☆

“Really good service”

Written on: 23/06/2016 by Raelynnq120 (1 review written)

Easy simple, cost effective and great cover. Can't be beaten on price or ease. Perfection. Would recommend to everyone. … Read Full Review

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★★★★☆

“Ok but not good at returning phone calls”

Written on: 23/06/2016 by SkylarFlanagan (1 review written)

Its a good company though waited for a call back about the renewal quotation. It never came so called agsin. This time the girl was quite defensive about them nit returning my call. She did requote a cheaper cost than their renewal… Read Full Review

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★★★★★

“Simple and reasonable..!”

Written on: 23/06/2016 by Hollowaybz252 (1 review written)

and not only Simple and Reasonable but friendly service!!… Read Full Review

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★★★★★

“Quick and Easy”

Written on: 22/06/2016 by Smerson (2 reviews written)

This is our second year of Home insurance with HomeProtect and, thankfully, we have so far not needed to claim. However, it is a comfort to know that we are covered by a big, well known company like AXA. That was one of the attractions of purchasing our insurance from this company as we had been insured by AXA before when we lived in France. Getting our policy was very quick and easy with everything done online. HomeProtect emailed us with details of claim numbers and contact hours, etc. and… Read Full Review

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★★★★★

“Trustworthy and helpful best customer service overall best”

Written on: 22/06/2016 by poHoover492 (1 review written)

Very nice cool and best good overall best good offer and very helpful… Read Full Review

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★★★☆☆

“Could be better”

Written on: 22/06/2016 by BarbaraLarsen (1 review written)

Tried to buy online but was having issues so contacted customer service for advice. Took ages to get through then the agent started going through setting up a policy instead of just answering my query. He had to keep putting me on hold, I'm presuming to check as he didn't know answers. When policy arrived he had gotten details incorrect so clearly not listening very well! Only took the policy got the cashback option or I would have tried somewhere else… Read Full Review

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★★★☆☆

“I haven't made a claim so can't comment”

Written on: 22/06/2016 by Cameron110 (1 review written)

There is something fragmented about Home Protect. You have a person to take the call, a second person who can tell you a bit more, Axa who underwrite the policy and then a claim handler with different opening times. When you call them for an inquiry, you are put through to several different people as one person cannot answer the different issues. Also to check if something is covered under the policy i was told i would have to go through a claims process. I decided not to bother. The… Read Full Review

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★★★☆☆

“My impression”

Written on: 21/06/2016 by Gill347 (1 review written)

I have had HomeProtect before so it was a natural thing to chose them again… Read Full Review

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★★★★☆

“Home Insure for Sure”

Written on: 21/06/2016

I prefer to have my Home insured with Home Protect, because it ticks all the boxes which are essential for the Home insurance cover with very nominal cost when compared to the other insurance providers. And moreover it is supported by AXA insurance who is a major player in the Insurance sector… Read Full Review

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★★★★★

“Excellent hone insurance ”

Written on: 21/06/2016 by Scott384 (1 review written)

Very happy with my home insurance, easy and always a pleasure to deal with when contacted. We have now had it for 2 years and any issues have been resolved professionally and promptly. I would definately recommend for home insurance. … Read Full Review

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★★☆☆☆

“Claim took forever ”

Written on: 20/06/2016 by TaliaBell172 (1 review written)

Had claim December, still ongoing. Only now been dealt with as escalated to complaints! Great for telling you to ring lots of different people who all day it's someone else's issue. Moved at renewal !!!… Read Full Review

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★★★★★

“Homeowner”

Written on: 20/06/2016 by SHWirral (1 review written)

I used HomeProtect for the first time this year and found it very easy to complete the applications form and Di call them to confirm something and found them very informative and professional. I saved approx X £100… Read Full Review

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★★★★★

“Efficient, friendly + competitive ”

Written on: 20/06/2016

I renewed for the second year, something I don't normally do. I have been pleased with all communications I've had. It is easy to get through, no long wait + no 'shuffling' you about from one place to another.....most impressed, have recommended to a few people… Read Full Review

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★★★★★

“Amazing, fantastic and helpful”

Written on: 20/06/2016 by 260Delaney (1 review written)

Everything was so easy to fill out! Didn't have to worry about the questions, the pictures are really helpful as well so you can see what kind ito is. Would recommend this to anyone I know for there new or renew there insurance and save alot of money too… Read Full Review

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★★★★★

“Outstanding Customer Care”

Written on: 20/06/2016 by DenisseChapman1964 (1 review written)

Really happy with the service received - joined home protect when we moved in Summer 2015. Best rated online with best pricing, customer contact has been exceptional with all telephone and written contact… Read Full Review

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