HomeProtect Reviews - www.homeprotect.co.uk

29 Thames Street, Kingston upon Thames, KT1 1PH
★★★★☆
4.3 / 5
1605
90.2% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Fantastic support service always there when in need of...”

Written on: 04/08/2015 by Bash7865 (1 review written)

Fantastic communication very high standard work progree… Read Full Review

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★★★★★

“Great value”

Written on: 04/08/2015 by Lummly (1 review written)

This was the best value insurance for a listed property, which is hard to come by. Clear and informative web site and simple application procedure. I particularly liked being able to separate buildings from contents and having tha ability to insure outbuildings separately. The only downside is having to pay for a fixed 6 month insurance period before which you can change your mind or get any refund… Read Full Review

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★★★☆☆

“OK so far - not keen about the payment mechanism”

Written on: 04/08/2015 by azumaboy (1 review written)

It was the cheapest quote, and so there has to be something positive to be said about that. I've been with them for about a week, and so far so good. My only negative point is that I opted for paying monthly, and they have some arrangement with another credit firm for this. This added a whole layer of emails getting lost in spam/registering/letters in the post/confusion that I wasn't expecting. There was nothing about this when I signed up, and I would have perhaps thought a little more… Read Full Review

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★★★★☆

“New name, great service”

Written on: 04/08/2015 by nyO'Leary178 (1 review written)

As my property is built with non standard building materials I have found home insurance very expensive and many insurers will not even give a quote. I had not heard of Home Protect before and the quote remained the same price after they updated the details regarding the non standard materials Staff were patient and helpful… Read Full Review

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★★★★☆

“home insurance”

Written on: 04/08/2015

I found it really easy to get my home insurance with Home Protect and they were very helpful… Read Full Review

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★★★★★

“Great insurance deal! ”

Written on: 02/08/2015 by Landen271 (1 review written)

Was delighted to be able to buy insurance that covered all my requirements for working from home, AND saved me money! My new policy is costing less than my previous years building and contents insurance without my business insurance! Great value… Read Full Review

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★☆☆☆☆

“Don't expect to be covered”

Written on: 31/07/2015 by BobbyBevan (1 review written)

First claim in over 20 years - told on at least 3 occasions that I was covered. In the end the insurer was adamant that my policy actually didn't provide me with insurance. As part of this experience I was unlucky enough to have to speak with one of their suppliers - Wheelies - dreadfully rude… Read Full Review

Homeprotect's Response to BobbyBevan's Review

Written on: 04/08/2015

Hi, I'm really sorry to hear about your disappointment with your recent bicycle claim. In order to investigate the case, please could you send me your policy number using the Contact via email link at the top of this page. I'll keep an eye out for your message. With kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★★★★★

“Dropped iPhone ”

Written on: 29/07/2015 by gpStout50 (1 review written)

After a lot of consideration I Decided to claim for a badly damaged iPhone after it was dropped onto concrete by my son. I was reluctant to claim at first because I thought it would be a hassle having never claimed for anything before but it was very easy and took only 1 phonecall. Great service. Would recommend the company. I would also encourage anyone with expensive phones to put them on your insurance as specific items with accidental cover home or away. Was definitely worth the extra… Read Full Review

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★★★★★

“Great service and price!”

Written on: 29/07/2015 by michebradley (1 review written)

The website was very easy to use, especially to get a quote. Very competitive prices and additional cover items that i also bought were at a very reasonable price. I added on my iphone and ipad to the house contents cover for only about £10. i would recommmend this company, especially if you have a more complicated property, ie if it is a listed building… Read Full Review

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★★★★☆

“Sharp Qick and EasyI”

Written on: 29/07/2015 by Essence258 (1 review written)

I was impressed with the sharp and easy way the application form was laid outalso when I did need to make contact with them by phone they were quick to get through to an operator and dealt with my query very quickly regarding that I wished to pay 12mths in advance and not through a credit company. Hopefully all will go smoothly and I will not have any hassle if I ever have to make a claim. Hopefully this will not happen but we never know . I will probably also change my contents insurance… Read Full Review

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★★★★★

“1st class, service and affordable price”

Written on: 28/07/2015 by Catalinaf114 (1 review written)

I used the compare the market dot com.... I was after a short term buildings only policy, you were affordable, and the staff member was extremely helpful in advising me, what I needed to do. it was this service from your staff and the price that made me select your company… Read Full Review

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★★★★★

“Home Protect with Peace of mind”

Written on: 27/07/2015 by Carla78 (1 review written)

Having been with over providers over the years I am happy to say that this is my third time with Home Protect. I am confident in my choice of cover, it was a simple and easy process to complete online plus the customer service staff i have dealt with over the phone have been excellent. Thankfully I have never made a claim so I cannot comment on that side of it. My only complaint would be that i do think that the admin charges if any amendments are required are extremely steep… Read Full Review

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★☆☆☆☆

“Premium hike!”

Written on: 27/07/2015 by Peterdjenkins (0 reviews written)

Last year's premium £236.05 This year - £3783.98. No change in circumstances!… Read Full Review

Homeprotect's Response to Peterdjenkins's Review

Written on: 27/07/2015

Hi,

Thank you for taking the time to post your review regarding your home insurance renewal. We take all comments seriously and value all customer feedback.

As you may know from the renewal documentation received there has been a change in the way flood risks are assessed by our underwriters.

Premiums for insurance policies are based on the risk presented and assessing the probability of that risk materialising. Underwriters use all available tools and data to assist with this complex assessment to arrive at a premium. The tools used for this risk assessment include government and industry statistics, claims and underwriting experience. Data sources include (but are not limited to) the Environment Agency, British Geological Survey Data and Ordnance Survey historical flood mapping. HomeProtect also uses data supplied by ‘Terrasure’, as this data offers more granular detail down to property level rather than just postcode area.

The process of ‘accumulation’ is also utilised by underwriters in the risk assessment. This means that one insurance provider will limit the number of properties it will insure within the same flood risk area.

I hope the information I have provided has helped you to understand where we gather data from to establish premiums going forward. I understand the premium increase must have been a surprise to you; this is unavoidable from a company perspective.

Kind regards,
Elisabeth
Digital Marketing Manager
HomeProtect

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★★★★★

“Very good service”

Written on: 27/07/2015 by 338Green (1 review written)

Very good service,great company… Read Full Review

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★★★★☆

“New customer review”

Written on: 26/07/2015 by bmHolmes82 (1 review written)

Very clear and straightforward procedure in purchasing policy. Policy details very clear… Read Full Review

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★★★★★

“Straightforward and friendly”

Written on: 26/07/2015 by Teragram13 (1 review written)

Insuring online with Home Protect was much simpler than my previous experiences. There were less questions and the site was straightforward to navigate. I was able to gain a higher level of cover for considerably less cost than the renewal figure from the previous insurer. Many companies will not insure C Listed properties so it was refreshing to be approached by a company that specifically used the fact that they were happy to do so. I have already recommended Home Protect to family and… Read Full Review

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★☆☆☆☆

“Wanting to change my direct debit details online”

Written on: 26/07/2015 by Dippy1960 (0 reviews written)

I don't find the home protect website very informative. I want to be able to change my direct debit details online, but unfortunately there doesn't appear to be the facility to do this. I am hard of hearing and therefore phoning the helpline isn't of any use to me :-( The policy itself is excellent and that's why I chose home protect… Read Full Review

Homeprotect's Response to Dippy1960's Review

Written on: 27/07/2015

Hi, Thank you for posting your experiences of HomeProtect. I am sorry to hear that you find the website lacking. However, you can change your direct debit details online. Please Google "My Premium Credit", click through and log in (as you will have done when you set the DD up) and select "How to change your bank details". There are step by step instructions you can follow online. I hope that helps. If you still encounter any issues, please send a message to myself using the "Contact via email" at the top of this page, along with your policy number and we'll email you back with some more detailed assistance. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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★★★★★

“Home Insurance Purchase Made Easy”

Written on: 25/07/2015 by KIMW12 (1 review written)

I was really impressed with HomeProtect, having obtained a quote via a comparison site I called HomeProtect to run through the quote and cover and they could have not been more helpful. The best telephone sales experiences I have had and I was confident then that I had purchased the correct cover and the non standard feature of the home was fully insured. I have recently called them again to obtain some additional information and again found them to be very helpful and friendly… Read Full Review

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★★★★★

“house insurance review”

Written on: 25/07/2015 by Keegan16 (1 review written)

Easy to use great communication and straightforward with no problem. Would recommend to others… Read Full Review

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★★★★★

“As a home owner near a stream we always have trouble...”

Written on: 25/07/2015

As a home owner near a stream we always have trouble getting insurance. Home protect gave us a chance to explain how high and how far away we were from the water and did not just look at the post code before refusing to insure us. I also rang them and they went through the insurance explaing each step. I am more than happy with the insurance and also the cost. Thank you… Read Full Review

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