Wonderland Party Reviews - www.wonderlandparty.co.uk

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★★☆☆☆
2.3 / 5
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Latest Reviews

★★★★★

“super fast ”

Written on: 03/07/2014 by BaileeSilva18 (1 review written)

ordered one Standard Free Delivery and here in 2 days i could also track it all the way. Will tell all my friends and failmy to use a Big thank you wonderlandparty x… Read Full Review

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★★★★★

“easy and stress free”

Written on: 15/06/2014 by 128Graves (1 review written)

i would just like to thank you for your fast response into dealing with my order. I will be recommending your website and customer service agent to all my firends, it was quick, easy and stress free.......that is how a shopping experince should be. Once again thanks for your help.....keep up the excellent work … Read Full Review

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★★★★★

“Wonderful”

Written on: 13/05/2014 by MaribelHodges320 (1 review written)

Ordered my delivery on next day on Tuesday afternoon, got a call that day to say delivery would be Thursday and I would receive an email to confirm which I did. Fancy dress came on Thursday as stated and wonderful time was had by all at the party will use again… Read Full Review

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★☆☆☆☆

“Terrible service ! ”

Written on: 06/03/2014 by Lucia335 (1 review written)

Ordered costumes on Monday , paid £9.95 for next day delivery , phoned on Wednesday still waiting on them calling back with tracking number , and still no costumes and no one answers the phone . Shocking way to do business !!!!… Read Full Review

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★☆☆☆☆

“Absolutely disgusted”

Written on: 07/12/2013

Absolutely disgusted with the customer service from this website, I ordered a halloween costume and accessories that came to £30 and after waiting 10 working days there was still no sign of my parcel. Finally after much anticipation i called up to find out what exactly was going on to then be informed that my costume was 'out of stock' and that if i picked another costume at a similar price it would be sent first class and delivered in time for halloween (which never happened) and I haven't… Read Full Review

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★☆☆☆☆

“Shoddy service and very unprofessional”

Written on: 24/11/2013 by Lauren11111 (1 review written)

Ordered some items with next day delivery to ensure they arrived in time for an event. Items finally arrived 4 working days after the order had been placed and two days after the event making them obsolete. Staff on the phone (when it was answered at all) were rude and unhelpful and didn't once apologise for the problem. Items have now been refunded but I had to pay myself to send them back and they have not refunded the £10 I spent on delivery. Very disappointing unprofessional outfit… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THIS SITE”

Written on: 12/11/2013

We ordered two halloween costumes and paid extra for a fast delivery. The order was dispatched three days later n yet took over 7 days to arrive. We rang royal mail with the tracking number, only to find out the parcel was at a london sorting depot on the 7th day, bare in mind with live in the north west. Terrible customer service and wouldn't refund the delivery charge. Also cost us another £8.40 to send the parcel back rby recorded delivery… Read Full Review

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★☆☆☆☆

“Did Not Deliver In Time For Halloween”

Written on: 01/11/2013

If you would like the most atrocious service ever, i would throughly recommend wonderland party. Not only did my halloween costume arrive the day after halloween, despite ordering on the sunday 2 to 3 day delivery - halloween on the thursday, but also when contacting them to ask for a refund of postage costs and a good will gesture they did not even apologise. Upon asking, it did not arrive on Halloween because it was subject to dispatch date, which is specified as normally one to two days… Read Full Review

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★☆☆☆☆

“WORST EVER ”

Written on: 25/10/2013 by holyoake21 (1 review written)

DO NOT USE THIS COMPANY LIARS LIARS LIARS !!! I made my order on Monday the they took the money from my card within minutes all £45.00 !!!!! Yesterday I got told they were out for delivery I rang today to ask for tracking number oh apologies they said your order is leaving today she gave me a tracking number GUESS WHAT it does not excist !!!!!! I have just rang to say dont bother and asked for a chaps payment to go back on my card today i was told someone would phone me back I said thats a… Read Full Review

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★★★★★

“no problems whatsoever”

Written on: 24/10/2013

Ordered my 'nurse delirium' costume on Sunday 20th October for a Halloween party I'm going to next weekend, didn't bother paying extra for quick delivery. Got an email as soon as I had paid to confirm my order, and then had another email on 22nd to confirm my order had been despatched. Costume arrived today (24th October) and I couldn't be happier with it! I was a little bit put off when I looked at the reviews after I had ordered... But definitely have not been disappointed! Would use this… Read Full Review

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★☆☆☆☆

“Dreadful ”

Written on: 24/10/2013

Customer service - none Delivery times not met False tracking number given Just Do No Use This Company … Read Full Review

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★☆☆☆☆

“BEWARE BIRTHDAY SPOILT. LIES ABOUT SATISFACTION GUARANTEED”

Written on: 26/07/2013 by MartinRedford (1 review written)

I ordered a costume for my daughter on Tuesday morning and paid extra for 2-3 day delivery. Imagine my horror , when on Thursday I received a text informing me that my purchase had just been dispatched. I tried to trace the parcel via the royal mail but had been given a made up trace number. The costume finally arrive late Friday afternoon with a crucial third of the costume missing. Travelling at 9 on Saturday morning gave us no time to get a replacement costume. REMEMBER CUSTOMER SATISFACTION… Read Full Review

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★★★★☆

“fancy dress order”

Written on: 20/07/2013

I want to say that I am very happy with the way my order with this company was handled. I ordered five items on Sunday 14th July, I received an email right away to say they had got the order and it would be sent out shortly. I received another email on the 17th July to say the order had been sent that day and they also sent me a tracking number. On Thursday the 18th July my order arrived by Royal Mail. I unpacked the items and we tried on the costumes, they were just what we wanted and we are… Read Full Review

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★☆☆☆☆

“TERRIBLE PRODUCT & SERVICE - DON'T BUY!!!!!!”

Written on: 17/06/2013

I ordered a long blonde wig. It said high quality and picture looked just like what I wanted for a fancy dress party. I paid instantly so it could be dispatched. Product took over a week to arrive. Box was all battered and broken. Wig was worst quality I've ever seen! It had bald patches showing the net underneath and was yellow rather than white blonde. It did not look anything like the picture and certainly wasn't high quality! I complained and they said to send it back. I posted recorded as… Read Full Review

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Lindarr's Comment

Written on: 21/11/2013

Wish I had read this review and many of the others before I used them. Terrible terrible service. Paid for next day delivery and received item 5 days late! And now I need to send it back as it arrived too late. How the hell do you return to this company????!!! There's no returns note and absolutely nothing on their website telling you how to do so. They do not answer emails or the phone! Please please help.......AND NEVER EVER BUY FROM THESE PEOPLE.

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★☆☆☆☆

“SHOCKINGLY AWFUL SERVICE”

Written on: 15/03/2013

Son came home from school on Tuesday to say needed to dress as hero/villian on that Friday. Ordered costume… Read Full Review

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★☆☆☆☆

“Disgusted, Upset Children”

Written on: 04/03/2013

Last week I placed an order for 3 fancy dress outfits for my children to wear to school for world book day. NOWHERE on the website or while placing my order did it state that any of the items were out of stock. But because world book day is becoming more and more popular with school children dressing up I thought I'd pay the extra for priority delivery which cost me £5.95 and states to be delivered within 2-4 working days. Order placed Tuesday now its Monday and still nothing, not even an… Read Full Review

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★☆☆☆☆

“Diabolical DO NOT ORDER FROM Rip off MERCHEANTS”

Written on: 21/02/2013 by Traceyrobinson (1 review written)

OrdereD 2 Minnie mouse mouse costumes for my 2 girls for my eldests birthday party which was on feb the 9 th I payed 3.95 for the 5 day delivery so it would be here in plenty of time, they took my money straight from my account then I did not hear a thing, no emails no nothing, when I phoned they would not answer when I finally got in touch I spoke to the same woman who took my order ( think its run from a house) and she was unconcerned said they had to wait for there orders to come and they… Read Full Review

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★☆☆☆☆

“Avoid!!!”

Written on: 08/02/2013

Ordered 27th Jan, no email communication at all but money taken from Paypal account 3 days later. Phoned company and informed items dispatched on the 6th Feb - 8 WORKING DAYS after order.Still no delivery after 2 weeks. Will be seeking refund but who knows what will happen and little chance of return postage so will be out of pocket no doubt. Items are cheap but probably because only 1 person employed. Never had any problems on other fancy dress sites. Now stuck for costumes. Shambobolic… Read Full Review

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★★★★★

“No problems !!!”

Written on: 28/12/2012 by Maid (1 review written)

After ordering my outfit on Dec 22nd for a new years party I then read the reviews i must admit I panicked and thought no way am I going to receive this order especially as they are closed over the Xmas period and don't reopen till dec27th but fri dec28th parcel arrived first thing and I have to admit the costume is amazing so after all the initial worrying and panicking I'm a happy customer, I did ring them on the morning of the 27th to confirm order receipt and that it would be dispatched… Read Full Review

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Netherlands3022's Response to Maid's Review

Written on: 08/01/2013

do you have any contact number of this company?I actually ordered a lot and I can't contact them. Now I'm starting to worry. The telephone number on the site is not working. Please let me know if you have any other contact number.

Thanks

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY !!!”

Written on: 12/11/2012 by mickari (1 review written)

Ordered 3 costumes on Monday, 7am and paid £5.95 for express delivery. Company took a full week to dispatch costumes, meaning we had to buy different costumes last minute elsewhere. Throughout no communication whatsoever. I phoned Monday (a week later)to say costumes too late now and was told they had just been dispatched, we would have to pay for return postage and they would also deduct the express postage costs we had already paid froom our refund (Why?? This was paid by us and they did… Read Full Review

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