Wonderland Party Reviews - www.wonderlandparty.co.uk

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“Do not buy from this company! ”

Written on: 29/11/2016 by Marelyy137 (1 review written)

I placed an order and paid extra for tracked delivery, still waiting for the item 5 days later! Ended up purchasing locally so now do not need the costume. Emailed the company to advise I would be returning & would like full refund for postage too, advised this was not possible. I would advise not to use this company due to very poor or possibly non existent customer service… Read Full Review

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★★★★★

“Pleasantly surprised”

Written on: 27/10/2016 by Beckiejc (1 review written)

I placed an order for my sons Halloween costume and then decided to read the reviews and began to panic after reading some of the negative reviews on here however I didn't need to panic as my item has arrived promptly. I did pay for the 24-48 delivery because I was running so late. I felt the communication from the company was really good as I received a confirmation email and then a email saying my item had been dispatched and it arrived the next day. Costume is brilliant quality and I have… Read Full Review

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★★★★★

“amazing”

Written on: 27/04/2016 by msSchmidt468 (1 review written)

I orderd on friday so glad i did and my suit came a very good serive… Read Full Review

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★☆☆☆☆

“Steer well clear! Appalling...”

Written on: 07/03/2016 by Jackson1954 (1 review written)

I needed a costume for world book day on Thursday 3rd march. I decided to use this company, I placed an order on the Monday evening and paid a whopping 8.95 for 24 hour tracked delivery, which royal mail describe as the next working day. Therefore, I think it is reasonable to expect the item to go out on the Tues and arrive on the Wednesday. This didn't happen, it arrived Thursday lunchtime!! The company ignored 2 emails and so far still haven't replied. Disgusting customer service, I would not… Read Full Review

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Robertbleddyn's Comment

Written on: 09/03/2016

My daughter has had exactly the same problem with the company. They do not reply to telephone calls nor reply to e-mails. They take two days to send goods and advertise next day dleivery at a price of £8.95. They also advertised specifically for world book day so they knew that customers expected the goods before this day. Very poor customer service. I would not use the c ompany again either.

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★☆☆☆☆

“DONT USE THEM ”

Written on: 04/03/2016 by CHERYL05 (1 review written)

They let you down more so your child dont deliver and wont reply to emails please dont use them… Read Full Review

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★☆☆☆☆

“Shocking!!!!!!!!!”

Written on: 04/03/2016 by LauraSimms (1 review written)

I ordered 2 outfits for world book day using the super fast 24 hour delivery service. Items didn't arrive and received no response at all to any of my emails to the company!! I will be contacting a financial ombudsman if they do not refund MY money ASAP!… Read Full Review

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Cheryl05's Response to LauraSimms's Review

Written on: 04/03/2016

agree with you terrible company should not be allowed to trade never bothered replying to my emails hope everyone sees this that want a Fancy Dress outfit DONT ORDER FROM A COMPANY LIKE THIS

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★☆☆☆☆

“Disappointing awful service, AVOID! ”

Written on: 03/03/2016 by Rankinkz281 (1 review written)

Ordered two book day costumes for my daughters. Opted for standard delivery as I thought one week would be plenty of time. Heard nothing, so chased by email on Monday. Reply to say they do not work weekends, but order was processed and would be with me within two days. Money was taken from my account so optimistically assumed all was well. Approx 9pm Tuesday night received an email to day they were cancelling my order! Too late for me to order from anywhere else even using next day delivery!!… Read Full Review

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★☆☆☆☆

“Misleading delivery times, no follow up”

Written on: 03/03/2016 by Gustafsonky12 (1 review written)

I wish I'd seen these reviews before I ordered. Ordered 2 costumes for World Book Day and next day delivery for £8.95. Three days later and still no sign of them. My son was devastated and in tears not to have his exciting costume. I had to stay up until midnight and make him something for tomorrow. Now worried I won't get a refund after reading reports on here. Just be honest! You are letting kids down in quest to be greedy for business. If can't do next day, don't advertise it. Won't ever… Read Full Review

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Cheryl05's Comment

Written on: 04/03/2016

if you paid on Credit Card. get straight onto the credit card company and they should refund you I have been onto mine and thats what they are going to do. hope this helps, as this company should not trade as they hurt small children and cause parents upset

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★☆☆☆☆

“Where is my item? Where is my money?”

Written on: 02/03/2016 by Haystq228 (1 review written)

World book day item did not arrive. You ruined my daughters day. 8.95 for next day...??? Very very upset, my daughter cried her eyes out when she realised her costume wasn't coming even after 48 hours!!! wonderland party.. You are a disgrace… Read Full Review

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★☆☆☆☆

“Appalling!!”

Written on: 02/03/2016

Ordered my sons world book day outfit. Paid £8.95 for 24hr delivery. Did not arrive. Rang the company, customer service was awful. All they did was blame Royal Mail. Looked on Royal Mail tracking and the company had not dispatched it till the next day, even though I paid extra for fast track delivery. When i told the company this over the phone they hung up. Would never order from this company again… Read Full Review

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★☆☆☆☆

“Late delivery and very poor customer service”

Written on: 25/12/2015 by TomasDaniel (1 review written)

I ordered an outfit for a Christmas Night Out and selected the 24 hour delivery service. At no point did the site mention that the delivery time could be more like 48 hours so it did not arrive in time! It is appalling that they advertise 24 hour delivery and then in a separate page explain that this could be up to 48 hours so they secure the sale at the time and then are covered and able to refuse a refund for the delivery cost. They offered to refund the outfit - really! So I will send it… Read Full Review

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★☆☆☆☆

“Nativity costume not arrived!”

Written on: 10/12/2015 by Hurst394 (1 review written)

Ordered for my sons infant nativity Haven't received have rung , emailed nothing! So disappointed & no outfit for my son!!… Read Full Review

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★★★★★

“Amazing”

Written on: 13/11/2015 by xxcat (1 review written)

Delivered within time and looks great would definitely use this company again and would recommend them to anyone… Read Full Review

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★★☆☆☆

“Amazing......”

Written on: 05/11/2015 by IrisTaylor-Alt337 (1 review written)

It's here. I'd love to thank wonderland party for their speedy delivery, arrived 362 days before Halloween, can't fault them....: the 24 hour tracked postage cost is ridiculous seeing as it wasn't here in 24 hours not even 48 hours… Read Full Review

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★★★★☆

“Delivered on time”

Written on: 30/10/2015

I recently ordered a costume for Halloween paying for the£8.95 delivery. I was concerned as received no confirmation email, no one answered the phone and on reading reviews was a little anxious. However I did get a reply to a couple of emails and thankfully parcel did arrive within 2 days as istated on website so a happy customer after all.!… Read Full Review

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★☆☆☆☆

“Disgusting !!! ”

Written on: 28/10/2015 by Wade219 (1 review written)

I do not recommed at all stay clear worst site ever and rude!!! I ordered a ladies robin hood outfit with an add on bow and arrow. To be told when i questioned them about the despatched items oh refunded for bow and arrow but the rest despatched. Not even a sorry, not even a email letting me know. Pretty sure the outfits wont get here on time as there a day late at dispatching them. I sat on the phone trying to get through for 3 hours but no answer. I will never order again as he prop was part… Read Full Review

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★☆☆☆☆

“Oder cancelled by company”

Written on: 28/10/2015 by edwaardh (1 review written)

Wonderland decided to cancel my order with no warning and no explanation offered, bloody terrible company, don't order from them!… Read Full Review

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★☆☆☆☆

“Disgusting customer service”

Written on: 29/10/2014 by Kamora284 (1 review written)

DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE. I ordered an item with a delivery date in time for when I needed it. When it was not received I tried to phone them and just got an answerphone message on both numbers. I then emailed them to find out what was going on. I then started emailing Jozef. Apparently the item was despatched on the day I was supposed to have received it! I was told to return it when received, which was no good for the party I was going to wear it to. I then queried this… Read Full Review

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★★★★★

“super fast ”

Written on: 03/07/2014 by BaileeSilva18 (1 review written)

ordered one Standard Free Delivery and here in 2 days i could also track it all the way. Will tell all my friends and failmy to use a Big thank you wonderlandparty x… Read Full Review

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★★★★★

“easy and stress free”

Written on: 15/06/2014 by 128Graves (1 review written)

i would just like to thank you for your fast response into dealing with my order. I will be recommending your website and customer service agent to all my firends, it was quick, easy and stress free.......that is how a shopping experince should be. Once again thanks for your help.....keep up the excellent work … Read Full Review

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