Wonderland Party Reviews - www.wonderlandparty.co.uk

Click here if this is your business
★★★★☆
3.7 / 5
29
69% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Wonderland Party - www.wonderlandparty.co.uk - Ask a question now

Media Gallery for Wonderland Party - www.wonderlandparty.co.uk

Wonderland Party - www.wonderlandparty.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Late delivery and very poor customer service”

Written on: 25/12/2015 by TomasDaniel (1 review written)

I ordered an outfit for a Christmas Night Out and selected the 24 hour delivery service. At no point did the site mention that the delivery time could be more like 48 hours so it did not arrive in time! It is appalling that they advertise 24 hour delivery and then in a separate page explain that this could be up to 48 hours so they secure the sale at the time and then are covered and able to refuse a refund for the delivery cost. They offered to refund the outfit - really! So I will send it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Nativity costume not arrived!”

Written on: 10/12/2015 by Hurst394 (1 review written)

Ordered for my sons infant nativity Haven't received have rung , emailed nothing! So disappointed & no outfit for my son!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Amazing”

Written on: 13/11/2015 by xxcat (1 review written)

Delivered within time and looks great would definitely use this company again and would recommend them to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Amazing......”

Written on: 05/11/2015 by IrisTaylor-Alt337 (1 review written)

It's here. I'd love to thank wonderland party for their speedy delivery, arrived 362 days before Halloween, can't fault them....: the 24 hour tracked postage cost is ridiculous seeing as it wasn't here in 24 hours not even 48 hours… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Delivered on time”

Written on: 30/10/2015

I recently ordered a costume for Halloween paying for the£8.95 delivery. I was concerned as received no confirmation email, no one answered the phone and on reading reviews was a little anxious. However I did get a reply to a couple of emails and thankfully parcel did arrive within 2 days as istated on website so a happy customer after all.!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusting !!! ”

Written on: 28/10/2015 by Wade219 (1 review written)

I do not recommed at all stay clear worst site ever and rude!!! I ordered a ladies robin hood outfit with an add on bow and arrow. To be told when i questioned them about the despatched items oh refunded for bow and arrow but the rest despatched. Not even a sorry, not even a email letting me know. Pretty sure the outfits wont get here on time as there a day late at dispatching them. I sat on the phone trying to get through for 3 hours but no answer. I will never order again as he prop was part… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Oder cancelled by company”

Written on: 28/10/2015 by edwaardh (1 review written)

Wonderland decided to cancel my order with no warning and no explanation offered, bloody terrible company, don't order from them!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusting customer service”

Written on: 29/10/2014 by Kamora284 (1 review written)

DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE. I ordered an item with a delivery date in time for when I needed it. When it was not received I tried to phone them and just got an answerphone message on both numbers. I then emailed them to find out what was going on. I then started emailing Jozef. Apparently the item was despatched on the day I was supposed to have received it! I was told to return it when received, which was no good for the party I was going to wear it to. I then queried this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“super fast ”

Written on: 03/07/2014 by BaileeSilva18 (1 review written)

ordered one Standard Free Delivery and here in 2 days i could also track it all the way. Will tell all my friends and failmy to use a Big thank you wonderlandparty x… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“easy and stress free”

Written on: 15/06/2014 by 128Graves (1 review written)

i would just like to thank you for your fast response into dealing with my order. I will be recommending your website and customer service agent to all my firends, it was quick, easy and stress free.......that is how a shopping experince should be. Once again thanks for your help.....keep up the excellent work … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Wonderful”

Written on: 13/05/2014 by MaribelHodges320 (1 review written)

Ordered my delivery on next day on Tuesday afternoon, got a call that day to say delivery would be Thursday and I would receive an email to confirm which I did. Fancy dress came on Thursday as stated and wonderful time was had by all at the party will use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shoddy service and very unprofessional”

Written on: 24/11/2013 by Lauren11111 (1 review written)

Ordered some items with next day delivery to ensure they arrived in time for an event. Items finally arrived 4 working days after the order had been placed and two days after the event making them obsolete. Staff on the phone (when it was answered at all) were rude and unhelpful and didn't once apologise for the problem. Items have now been refunded but I had to pay myself to send them back and they have not refunded the £10 I spent on delivery. Very disappointing unprofessional outfit… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Did Not Deliver In Time For Halloween”

Written on: 01/11/2013

If you would like the most atrocious service ever, i would throughly recommend wonderland party. Not only did my halloween costume arrive the day after halloween, despite ordering on the sunday 2 to 3 day delivery - halloween on the thursday, but also when contacting them to ask for a refund of postage costs and a good will gesture they did not even apologise. Upon asking, it did not arrive on Halloween because it was subject to dispatch date, which is specified as normally one to two days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“no problems whatsoever”

Written on: 24/10/2013

Ordered my 'nurse delirium' costume on Sunday 20th October for a Halloween party I'm going to next weekend, didn't bother paying extra for quick delivery. Got an email as soon as I had paid to confirm my order, and then had another email on 22nd to confirm my order had been despatched. Costume arrived today (24th October) and I couldn't be happier with it! I was a little bit put off when I looked at the reviews after I had ordered... But definitely have not been disappointed! Would use this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“fancy dress order”

Written on: 20/07/2013

I want to say that I am very happy with the way my order with this company was handled. I ordered five items on Sunday 14th July, I received an email right away to say they had got the order and it would be sent out shortly. I received another email on the 17th July to say the order had been sent that day and they also sent me a tracking number. On Thursday the 18th July my order arrived by Royal Mail. I unpacked the items and we tried on the costumes, they were just what we wanted and we are… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“No problems !!!”

Written on: 28/12/2012 by Maid (1 review written)

After ordering my outfit on Dec 22nd for a new years party I then read the reviews i must admit I panicked and thought no way am I going to receive this order especially as they are closed over the Xmas period and don't reopen till dec27th but fri dec28th parcel arrived first thing and I have to admit the costume is amazing so after all the initial worrying and panicking I'm a happy customer, I did ring them on the morning of the 27th to confirm order receipt and that it would be dispatched… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Netherlands3022's Response to Maid's Review

Written on: 08/01/2013

do you have any contact number of this company?I actually ordered a lot and I can't contact them. Now I'm starting to worry. The telephone number on the site is not working. Please let me know if you have any other contact number.

Thanks

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Wonderful for 93 clowns”

Written on: 07/06/2012

I recently placed a large order for 93 costumes for a whole year group on our last day. The costumes were received within three days of ordering and were sent with no hassle, no extra cost and we received a generous discount due to a bulk order! We were very happy with the costumes we received and had a wonderful day. I will definitely use Wonderland Party for any future events that require large orders!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“why go elsewhere”

Written on: 23/11/2011

i dont even bother looking at other sites any more, they have every costume you can think of, always arrives on time, and the one time i did send some thing back (my fault, ordered wrong size) they dealt with it swiftly, no messing, prices are good and so are the costumes, like i say why bother looking at dozens of sites!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dlb2000's Comment

Written on: 06/11/2012

How did you manage to send the order back, and did you receive a full refund?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Excellent service, great party”

Written on: 23/11/2011

Excellent costume, arrived within time. Had a great party thanks to Wonderland Party, even though I left it late ordering the outfit, it still arrived in time. Who knew Halloween was at the same time every year lol. I even got a wine voucher that meant the party lasted even longer :) Next time I'll order a bit earlier, but will definitely be ordering from Wonderland Party again. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great site, everything you can think of an loads more...”

Written on: 22/11/2011 by Barmybarman (1 review written)

We have purchased various outfits and accessories over the last few years and never fail to be impressed by the service and quality. No need to waste time searching the Internet, everything we need on one site and great prices too. Keep up the good work guys!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview