Wonderland Party Reviews - www.wonderlandparty.co.uk

Click here if this is your business
★★★★☆
4.2 / 5
82% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Wonderland Party - www.wonderlandparty.co.uk - Ask a question now

Media Gallery for Wonderland Party - www.wonderlandparty.co.uk

Wonderland Party - www.wonderlandparty.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Disgusting customer service”

Written on: 29/10/2014 by Kamora284 (1 review written)

DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE. I ordered an item with a delivery date in time for when I needed it. When it was not received I tried to phone them and just got an answerphone message on both numbers. I then emailed them to find out what was going on. I then started emailing Jozef. Apparently the item was despatched on the day I was supposed to have received it! I was told to return it when received, which was no good for the party I was going to wear it to. I then queried this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“super fast ”

Written on: 03/07/2014 by BaileeSilva18 (1 review written)

ordered one Standard Free Delivery and here in 2 days i could also track it all the way. Will tell all my friends and failmy to use a Big thank you wonderlandparty x… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“easy and stress free”

Written on: 15/06/2014 by 128Graves (1 review written)

i would just like to thank you for your fast response into dealing with my order. I will be recommending your website and customer service agent to all my firends, it was quick, easy and stress free.......that is how a shopping experince should be. Once again thanks for your help.....keep up the excellent work … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Wonderful”

Written on: 13/05/2014 by MaribelHodges320 (1 review written)

Ordered my delivery on next day on Tuesday afternoon, got a call that day to say delivery would be Thursday and I would receive an email to confirm which I did. Fancy dress came on Thursday as stated and wonderful time was had by all at the party will use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shoddy service and very unprofessional”

Written on: 24/11/2013 by Lauren11111 (1 review written)

Ordered some items with next day delivery to ensure they arrived in time for an event. Items finally arrived 4 working days after the order had been placed and two days after the event making them obsolete. Staff on the phone (when it was answered at all) were rude and unhelpful and didn't once apologise for the problem. Items have now been refunded but I had to pay myself to send them back and they have not refunded the £10 I spent on delivery. Very disappointing unprofessional outfit… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Did Not Deliver In Time For Halloween”

Written on: 01/11/2013

If you would like the most atrocious service ever, i would throughly recommend wonderland party. Not only did my halloween costume arrive the day after halloween, despite ordering on the sunday 2 to 3 day delivery - halloween on the thursday, but also when contacting them to ask for a refund of postage costs and a good will gesture they did not even apologise. Upon asking, it did not arrive on Halloween because it was subject to dispatch date, which is specified as normally one to two days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“no problems whatsoever”

Written on: 24/10/2013

Ordered my 'nurse delirium' costume on Sunday 20th October for a Halloween party I'm going to next weekend, didn't bother paying extra for quick delivery. Got an email as soon as I had paid to confirm my order, and then had another email on 22nd to confirm my order had been despatched. Costume arrived today (24th October) and I couldn't be happier with it! I was a little bit put off when I looked at the reviews after I had ordered... But definitely have not been disappointed! Would use this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“fancy dress order”

Written on: 20/07/2013

I want to say that I am very happy with the way my order with this company was handled. I ordered five items on Sunday 14th July, I received an email right away to say they had got the order and it would be sent out shortly. I received another email on the 17th July to say the order had been sent that day and they also sent me a tracking number. On Thursday the 18th July my order arrived by Royal Mail. I unpacked the items and we tried on the costumes, they were just what we wanted and we are… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“No problems !!!”

Written on: 28/12/2012 by Maid (1 review written)

After ordering my outfit on Dec 22nd for a new years party I then read the reviews i must admit I panicked and thought no way am I going to receive this order especially as they are closed over the Xmas period and don't reopen till dec27th but fri dec28th parcel arrived first thing and I have to admit the costume is amazing so after all the initial worrying and panicking I'm a happy customer, I did ring them on the morning of the 27th to confirm order receipt and that it would be dispatched… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Netherlands3022's Response to Maid's Review

Written on: 08/01/2013

do you have any contact number of this company?I actually ordered a lot and I can't contact them. Now I'm starting to worry. The telephone number on the site is not working. Please let me know if you have any other contact number.

Thanks

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Wonderful for 93 clowns”

Written on: 07/06/2012

I recently placed a large order for 93 costumes for a whole year group on our last day. The costumes were received within three days of ordering and were sent with no hassle, no extra cost and we received a generous discount due to a bulk order! We were very happy with the costumes we received and had a wonderful day. I will definitely use Wonderland Party for any future events that require large orders!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“why go elsewhere”

Written on: 23/11/2011

i dont even bother looking at other sites any more, they have every costume you can think of, always arrives on time, and the one time i did send some thing back (my fault, ordered wrong size) they dealt with it swiftly, no messing, prices are good and so are the costumes, like i say why bother looking at dozens of sites!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dlb2000's Comment

Written on: 06/11/2012

How did you manage to send the order back, and did you receive a full refund?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Excellent service, great party”

Written on: 23/11/2011

Excellent costume, arrived within time. Had a great party thanks to Wonderland Party, even though I left it late ordering the outfit, it still arrived in time. Who knew Halloween was at the same time every year lol. I even got a wine voucher that meant the party lasted even longer :) Next time I'll order a bit earlier, but will definitely be ordering from Wonderland Party again. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great site, everything you can think of an loads more...”

Written on: 22/11/2011 by Barmybarman (1 review written)

We have purchased various outfits and accessories over the last few years and never fail to be impressed by the service and quality. No need to waste time searching the Internet, everything we need on one site and great prices too. Keep up the good work guys!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“wonderlandparty.co.uk superb ”

Written on: 22/11/2011 by ro6er (1 review written)

Great service, quality of products, timely delivery and nice website :) Roger… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“excellent value for money”

Written on: 22/11/2011 by PNewall (1 review written)

I have used this company several times, and have never experienced any problems, the costumes have been good value for money and always come in good time despite using normal post, I always order 3 - 4 weeks in advance if posible, to avoid the rush… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Spot On”

Written on: 22/11/2011 by Nicko28 (1 review written)

After trawling many fancy dress websites I came across Wonderland Party and found exactly what I was looking for at a real competitive price. I ordered it on a Monday and it was with me by Wednesday as I had not chosen special delivery that was quite impressive and a real fast turn around. The costume was excellent value for money and I will certainly be back for my Christmas outfits!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best Online Fancy Dress Company... Fact!”

Written on: 22/11/2011

What's up with the people bitching on here GET A LIFE!! I live just up the road from these people so I went down to see them & ask if i could pick something up & save on the postage :o) When I was there the place was packed with staff running around packing orders. The girl that got my costume told me that they have all been working from 6 am till 9 pm 7 days a week trying to clear all the orders on time & the phones just keep ringing they can't answer them fast enough. They were also… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I ordered the fancy dress costumes on a Sunday night...”

Written on: 23/01/2011

I ordered the fancy dress costumes on a Sunday night and they were with me by the Thursday of the same week. The costumes are exactly what we wanted and are excellent value - in fact I saw the exact same one in a party shop for double the price… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Having read the other reviews hear I actually bought a...”

Written on: 28/10/2010 by Unhappy chappy (1 review written)

Having read the other reviews hear I actually bought a back up costume from another company incase this one didn't arrive. It did arrive only 2 days later and was substantially cheaper and exactly the same quality as the back up. Customer service is pants, just an answer-phone on their sales/enquiry line but it is a really busy time of year.
No probs with quality or delivery here… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“I ordered the costume on a Sunday and arrived 3 days...”

Written on: 06/10/2010

I ordered the costume on a Sunday and arrived 3 days later. The website was a bit slow at times and a few times it reset my basket randomly but it was worth the money in the end. It was cheapest place I found this costume and shipping isn't overpriced like some places. I Even got a 10% off my next order card inside this order.
Order halloween outfit early to avoid dissapointment… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview