Wonderland Party - www.wonderlandparty.co.uk

Wonderland Party - www.wonderlandparty.co.uk
★★★☆☆
2.9
49.0% of users recommend this
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Latest Reviews

“Stay away from this place entirely!”

★☆☆☆☆

written by Ana82 on 05/08/2022

I had a world cultural day event at work. Placed an order a fortnight prior to the event (paid £9.95 for express delivery). Parcel turned up 5weeks later! No communication from anyone, I was convinced it was a sham, then I received this very poorly scripted email with the return address (no apologies, nothing!) Sent the item back recorded delivery - when I asked whats happening with my refund, I received an email back stating in red font: ‘please try again tomorrow’! Appalling, avoid at every cost!

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“DON'T USE THIS COMPANY”

★☆☆☆☆

written by josiecerise on 02/11/2020

DON'T USE THIS COMPANY. The customer service is appalling if something goes wrong, they are rude and incompetent. I was mislead by the website into ordering more so that I got 'priority shipping', there is no such thing. It said 2-3 days it was over 5 days late, no apology and the event I needed the costumes for had past! I was then told to pay for return postage. Also when the costumes arrived, they were substandard anyway. All in all... KEEP AWAY!

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“Do not shop with this company! ”

★☆☆☆☆

written by CaelEdwards139 on 04/06/2020

Absolutely dreadful company, wish I had read the reviews before I showed there! Faulty product arrived, dreadful quality very cheap looking. Asked for a replacement to be sent for a very disappointed child and was advised one would only be sent if the item was returned, during a pandemic this wasn't possible. Asked the company to collect which they flatly refused. Rude customer services, dreadful quality, faulty goods. Definitely avoid..

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“Appalling C”

★☆☆☆☆

written by SharonSe on 18/08/2018

Appalling delivery! Ordered Sunday, should have arrived Wed/Thurs on priority delivery, still nothing on Friday. Company told me to take it up with Royal mail... excuse me, i didnt send it by Royal Mail you did! The tracking number on wensite tells me no attempted delivery, no number to call up to find out. Ruined my weekend at Henley Rewind! Usless company, they couldnt even be bothered to track the parcel! What a waste of time & money AVOID THIS BUSINESS!

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“Avoid like the plague I cant give a no star rating ”

★☆☆☆☆

written by Juan1964 on 11/10/2017

Ordered online and paid to be told we would get a confirmation e-mail 24 hours later no e-mail so contacted them through their web site 24 hours later still no communication so telephoned their premium rate number to have to listen to a long recorded message then a long pause before I could leave a message 24hours later still no communication from them so we contacted the bank and cancelled the payment If the goods turn up they will have to come and collect them

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“Costume missing the mask”

★☆☆☆☆

written by Sonyahpk on 30/08/2017

Avoid this company, placed an order for a how to train a dragon hiccup costume for my sons birthday, arrived without the mask! Contacted the company three times using the online email form ( they state that they will reply within 24hrs as your custom is valuable to them -- ABSOLUTE JOKE ) still awaiting a reply two weeks on . Can't find a telephone number to ring either Appalling customer service or should I say non existent customer service

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“Do not buy from this company! ”

★☆☆☆☆

written by Marelyy137 on 29/11/2016

I placed an order and paid extra for tracked delivery, still waiting for the item 5 days later! Ended up purchasing locally so now do not need the costume. Emailed the company to advise I would be returning & would like full refund for postage too, advised this was not possible. I would advise not to use this company due to very poor or possibly non existent customer service.

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“Pleasantly surprised”

★★★★★

written by Beckiejc on 27/10/2016

I placed an order for my sons Halloween costume and then decided to read the reviews and began to panic after reading some of the negative reviews on here however I didn't need to panic as my item has arrived promptly. I did pay for the 24-48 delivery because I was running so late. I felt the communication from the company was really good as I received a confirmation email and then a email saying my item had been dispatched and it arrived the next day. Costume is brilliant quality and I have one very happy little boy :) would use again!

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“amazing”

★★★★★

written by msSchmidt468 on 27/04/2016

I orderd on friday so glad i did and my suit came a very good serive

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“Steer well clear! Appalling...”

★☆☆☆☆

written by Jackson1954 on 07/03/2016

I needed a costume for world book day on Thursday 3rd march. I decided to use this company, I placed an order on the Monday evening and paid a whopping 8.95 for 24 hour tracked delivery, which royal mail describe as the next working day. Therefore, I think it is reasonable to expect the item to go out on the Tues and arrive on the Wednesday. This didn't happen, it arrived Thursday lunchtime!! The company ignored 2 emails and so far still haven't replied. Disgusting customer service, I would not use this company again and definitely would not recommend! I wish I had seen the other reviews before ordering and I would have used a different company...

Robertbleddyn's Comment

Written on: 09/03/2016

My daughter has had exactly the same problem with the company. They do not reply to telephone calls nor reply to e-mails. They take two days to send goods and advertise next day dleivery at a price of £8.95. They also advertised specifically for world book day so they knew that customers expected the goods before this day. Very poor customer service. I would not use the c ompany again either.

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“DONT USE THEM ”

★☆☆☆☆

written by CHERYL05 on 04/03/2016

They let you down more so your child dont deliver and wont reply to emails please dont use them

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“Shocking!!!!!!!!!”

★☆☆☆☆

written by LauraSimms on 04/03/2016

I ordered 2 outfits for world book day using the super fast 24 hour delivery service. Items didn't arrive and received no response at all to any of my emails to the company!! I will be contacting a financial ombudsman if they do not refund MY money ASAP!

Cheryl05's Response to LauraSimms's Review

Written on: 04/03/2016

agree with you terrible company should not be allowed to trade never bothered replying to my emails hope everyone sees this that want a Fancy Dress outfit DONT ORDER FROM A COMPANY LIKE THIS

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“Disappointing awful service, AVOID! ”

★☆☆☆☆

written by Rankinkz281 on 03/03/2016

Ordered two book day costumes for my daughters. Opted for standard delivery as I thought one week would be plenty of time. Heard nothing, so chased by email on Monday. Reply to say they do not work weekends, but order was processed and would be with me within two days. Money was taken from my account so optimistically assumed all was well. Approx 9pm Tuesday night received an email to day they were cancelling my order! Too late for me to order from anywhere else even using next day delivery!! Two very upset girls without book day costumes. Only positive is that I have (today) received my refund. Would never use again and would never recommend anyone to use.

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“Misleading delivery times, no follow up”

★☆☆☆☆

written by Gustafsonky12 on 03/03/2016

I wish I'd seen these reviews before I ordered. Ordered 2 costumes for World Book Day and next day delivery for £8.95. Three days later and still no sign of them. My son was devastated and in tears not to have his exciting costume. I had to stay up until midnight and make him something for tomorrow. Now worried I won't get a refund after reading reports on here. Just be honest! You are letting kids down in quest to be greedy for business. If can't do next day, don't advertise it. Won't ever use again on principle. Shame, cos good stuff on site.

Cheryl05's Comment

Written on: 04/03/2016

if you paid on Credit Card. get straight onto the credit card company and they should refund you I have been onto mine and thats what they are going to do. hope this helps, as this company should not trade as they hurt small children and cause parents upset

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“Where is my item? Where is my money?”

★☆☆☆☆

written by Haystq228 on 02/03/2016

World book day item did not arrive. You ruined my daughters day. 8.95 for next day...??? Very very upset, my daughter cried her eyes out when she realised her costume wasn't coming even after 48 hours!!! wonderland party.. You are a disgrace.

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“Appalling!!”

★☆☆☆☆

written by on 02/03/2016

Ordered my sons world book day outfit. Paid £8.95 for 24hr delivery. Did not arrive. Rang the company, customer service was awful. All they did was blame Royal Mail. Looked on Royal Mail tracking and the company had not dispatched it till the next day, even though I paid extra for fast track delivery. When i told the company this over the phone they hung up. Would never order from this company again.

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“Late delivery and very poor customer service”

★☆☆☆☆

written by TomasDaniel on 25/12/2015

I ordered an outfit for a Christmas Night Out and selected the 24 hour delivery service. At no point did the site mention that the delivery time could be more like 48 hours so it did not arrive in time! It is appalling that they advertise 24 hour delivery and then in a separate page explain that this could be up to 48 hours so they secure the sale at the time and then are covered and able to refuse a refund for the delivery cost. They offered to refund the outfit - really! So I will send it back to you on Christmas Eve shall!? Thank you for nothing. I will never use them again and advise everyone to steer clear.

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“Nativity costume not arrived!”

★☆☆☆☆

written by Hurst394 on 10/12/2015

Ordered for my sons infant nativity Haven't received have rung , emailed nothing! So disappointed & no outfit for my son!!

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“Amazing”

★★★★★

written by xxcat on 13/11/2015

Delivered within time and looks great would definitely use this company again and would recommend them to anyone.

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“Amazing......”

★★☆☆☆

written by IrisTaylor-Alt337 on 05/11/2015

It's here. I'd love to thank wonderland party for their speedy delivery, arrived 362 days before Halloween, can't fault them....: the 24 hour tracked postage cost is ridiculous seeing as it wasn't here in 24 hours not even 48 hours.

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