The Internet Car Showroom, Hook, Hampshire Reviews
Latest Reviews
★☆☆☆☆
“Misleading adverts and poor attitude to customer service”
Written on: 12/04/2013 by Sony Fan (32 reviews written)
I saw Mini advertised by the Internet Car Showroom at £9,995 which was seemed a good price. I drove the 30 miles to go see it only to find that the sticker price was £11,495 when I got there. I had to wait a long time to speak to a sales person and his only explanation for the discrepancy was that "the boss likes to flex the prices". I wasn't able to test drive the car "because it's a Saturday and we're busy" and the car had some obvious faults but the salesman was keen to take a 'holding... (read more)
★☆☆☆☆
“sell you a car - no further interest”
Written on: 14/11/2011
Purchased 320 from them, part of deal was next service to be done by them at their facility. When I rang to book this, calls not returned, would not agree to do the work despite my having it in writing. Chief salesman worse than useless, totally unhelpful. Had to book service elsewhere, and just as this was done they reluctantly called me to say they would do it - but after 3 weeks of being messed about had already had work done in order to maintain warranty. Letters to the two directors... (read more)
★☆☆☆☆
“gangstars”
Written on: 25/09/2011
the customer service was worst. the car bought had 5 major problems within the first 5 months. had to visit the garage every month worked so hard to buy my first car, bad luck (read more)
★☆☆☆☆
“NO CUSTOMER SERVICE AT ALL!!!!”
Written on: 24/08/2011
after looking for a used 3 or 5 series, thought we had struck gold with this company, great "online" prices, were not fooled as we were looking for 3 weeks and this is common as a hook to get you in, but they were in budget so we went down. 1st off they were friendly and helpful, the old boy that served us was ok and friendly, found a 08 318, nice price, no movement on the price at all so dont expect any more discounts, i feel this is the way they do business. left to think about the car for... (read more)
Guest's Comment
Written on: 04/09/2011
Reading comments by by the second guest and the way it's worded, if I did not know better I would have said they worked there, take care going to this place do your homework first.
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★☆☆☆☆
“A con”
Written on: 14/08/2011
As a previous employee i would like to say that we were encouraged to write good reviews on this site. (read more)
Guest's Comment
Written on: 15/08/2011
Interesting admission on your part!! Why would you write a poor review after admitting you have posted other positive reviews ? Seems very strange .
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Guest's Comment
Written on: 19/08/2011
also as a previous employee, I was also asked many times to put things on this site and other but never did as it is so wrong, also it very hard to put things on here sometimes.
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Beanajuice's Comment
Written on: 11/01/2013
Shame on you.bunch of cowboys that up sticks and leave so all so called warranties are worthless
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★★★★★
“new customer but no issues”
Written on: 13/08/2011 by Donie
had been looking for a 320d for a while, with specific colour and spec in mind and came across it on autotrader, left my contact details and Paul got back to me promptly, was up front about just taking it into stock and may have a delay with preparation, I was travelling from another country to see it and timing was important to me, a certain amount of trust was in play here as I am very fussy about condition and would have turned around had the car not been as clean as Paul said it was, we... (read more)
Daved1963's Response to Donie's Review
Written on: 24/09/2011
10 out of 10. I hope \"paul\" gave you a bonus for such an honest review but like countless others, i expect you work for some other company now.
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★★★★★
“EXCELLENT FRIENDLY SERVICE!!!!”
Written on: 23/07/2011 by zanabramall
Just picked up my new 318i bmw and couldn't be happier with the car, and the excellent friendly service provided by the company. Paul our salesman was helpful and efficient without being pushy which was really nice as we've had problems before with other garages/salesmen. The car was immaculate when we picked it up as it had been fully valeted, and all the extras that we had requested had been sorted without any issues. We would definately use this company again as the cars are well... (read more)
Guest's Response to zanabramall's Review
Written on: 14/07/2012
(Name removed) is one popular cookie.Is he the only salesman here? interesting to see competitive, efficient and (name removed) mentioned in another review
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Scotsphil's Response to zanabramall's Review
Written on: 06/01/2013
You've overcooked the eulogy.
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★☆☆☆☆
“Appaling customer service.”
Written on: 11/07/2011 by njg911 (2 reviews written)
Interesting to see so many bad reviews for this place, should of read them first, will not be repeating my mistake, and not forgetting the abusive salesman, and the non existent customer service. (read more)
★★★★★
“Would recommend this dealer to anyone”
Written on: 10/07/2011
I visited The Internet Car Showroom after being told about them by a couple of friends that had bought cars from them in the past and were very happy, after viewing a number of cars on their website i decided it was defintly worth a look so headed down and was pleasantly suprised at the number of cars that they had on display after i arrived at the showroom i was reeted by a friendly saleman who turned out to be very helpful after showing me round a number of cars and explaining the... (read more)
Guest's Comment
Written on: 11/07/2011
Reading this is a joke you must work there
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Scotsphil's Comment
Written on: 06/01/2013
Effusive overdone praise is not convincing especially given the contradictory experiences of others
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★☆☆☆☆
“Saw some good cars on the website so decided to make a...”
Written on: 07/07/2011 by weewilky1 (1 review written)
Saw some good cars on the website so decided to make a visit. I asked if it was ok to take a car for a test drive and was told i had to pay a deposit to "hold the car".As soon as i showed some negativity sales person was off. Seems a very odd way of doing trade! (read more)
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Showing 1 - 10 of 383 Reviews
★☆☆☆☆
“Arthur Daley is alive and well at the Internet Car...”
Written on: 26/06/2011
Firstly, all the bad reviews of this place are the first ones. So look at page 38 of this site and go from there. I suspect that since nearly every one was negative that someone took it upon themselves to bombard this site with positive reviews. This place epitomises all the worst of what you hear about the car trade. Shiny suited, rude salesmen who are all aggression and 'closing the sale' and doing so exactly on their terms and at their speed with no consideration for the customer's... (read more)
Guest's Comment
Written on: 27/06/2011
A Great review and if you have been there you understand why good for you great and a 100%
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Guest's Comment
Written on: 27/06/2011
Yes we have been there and you are so so right on all points
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Guest's Comment
Written on: 01/07/2011
100% spot on with this review! we have just had a terrible experience there. Please do not buy from these people.
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★★☆☆☆
“A lesson in terrible customer service!”
Written on: 24/06/2011 by TJones01
After finding a car listed by the Internet Car Showroom on Autotrader, I contacted them (on a Friday) and agreed to place a £500 deposit on the car to hold it until I got there to view it. Although the car was not yet in stock, I was told it would arrive on Monday and I could view it on Tuesday. I recieved an template email confirming the details of the car from 'my' sales person, Antony Walton. I replied requesting an email confirming the deposit had been taken and the amount. No email... (read more)
Guest's Response to TJones01's Review
Written on: 25/06/2011
Rubbish!! My experiences have been excellent with both Anthony and Brian.
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Guest's Response to TJones01's Review
Written on: 27/06/2011
yes you are not alone lots of other people have said the same but all the reviews are from people who work there , and no you would not be able to meet someone who has been happy with the service there A BIG JOKE
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Izy1234's Response to TJones01's Review
Written on: 29/12/2012
I looked at a car here recently. Car had no paper work and the log book IMO had been fiddled with some questionable servicing stamps STAY AWAY!
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★★★★★
“Efficient Service with a smile”
Written on: 20/06/2011 by Bartman5160
I am a satisfied returning customer, having previously used the Internet Car Showroom to purchase a 523i a few years ago. What you see is what you get. No fuss, service with a smile and efficient back up.My sales guy was Paul, who dealt with me from first call, through viewing to car collection all within 7 days.I cannot fault his service. The ITC has a large selection of quality used BMWs, just off the M3 with a constant rotation of new cars coming in daily.The car I was after was a high... (read more)
★★★★★
“The Internet Car Showroom”
Written on: 20/06/2011
The Internet Car Showroom is a great dealership to visit if your in the market for a used bmw they have a large forecourt situated in hartley wintney in hampshire and have a massive selection of bmws on display they have them all rac inspected and always have helpful sales staff on hand to assist you in choosing the right bmw for you they also can take your old car in part exchange and arrange finance for you if you need it i have bought a number of bmws from them over the years and have... (read more)
★★★★★
“EXCELLENT SERVICE A+++”
Written on: 11/06/2011 by brett1230 (1 review written)
ALLWAYS HAD BIG ENGINE CARS AND DECIDED TO GIVE INTERNET CAR SHOWROOM A TRY, FOUND A NICE 530i THERE, PAUL THE SALES GUY PROVIDED ME AN EXCELLENT EXPERIENCE TOGETHER WITH DEALING WITH TERRY AND BRIAN ALSO, THE CAR WAS PDI CHECKED AND IM TOTALLY IMPRESSED WITH THE CAR AND ALSO THER SERVICE WHICH IN MY OPINION IS BETTER THAN A MAIN DEALER THESE GUYS HAVE THE CAN DO ATTITUDE TOWARDS CUSTOMER SERVICE WHICH GOES MILES IN MY OPINION I WILL NOT HESITATE TO GET ANOTHER CAR FROM THESE GUYS, JUST WANT... (read more)
★☆☆☆☆
“Worst Customer Service Ever!”
Written on: 10/06/2011
After finding our perfect car here, we put a deposit down as we were told that it would hold the sale until we paid in full which was fine. The following day, we looked on the website to find it was on there and reduced to a lower price! My husband asked why it had been reduced and after several conversations with different sales guys it turns out they were still trying to sell it in case our sale fell through.We asked for the car at the reduced rate and they said no as the sale had already... (read more)
Simonross's Comment
Written on: 12/06/2011
Sounds to me here like you found a perfect car and didn't go through with it.You can't expect buisness to wait on shallow promises made by customers.
Strange that you write a review on customer service.It would seem that you have to commit to be a customer before passing judgement.
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★★★★★
“What a Fantastic Dealer”
Written on: 09/06/2011 by johnbaker123
Over the years i have bought a number of BMWs from this dealer and recommended a few friends and work colleges to them who have always thanked me afterwards as they got a great deal, i have just bought my 4 BMW myself and have received the same high level of service each and every time, they have always helped me arrange my finance and given me a good price for my old car which they take in part exchange they really couldnt make it any simplier. I would throughly recommend this dealer to... (read more)
★☆☆☆☆
“I contacted this company and spoke to Gavin,one of the...”
Written on: 22/05/2011
I contacted this company and spoke to Gavin,one of the salesmen and arranged to see a Porsche Boxster on a Wednesday.The morning I was about to leave for a journey of over 100 miles I rang to make sure the car was ready for viewing.I was told by Gavin that the car was at another depot or storage area.I was ready to go out the door so was really annoyed and was told by Gavin if I gave a deposit of £500 the car COULD be ready that day.Obviously I declined to debit any money to them.I found out... (read more)
★★★★★
“I had spent months looking for a Mercedes CL500 in my...”
Written on: 21/05/2011
I had spent months looking for a Mercedes CL500 in my desired colour and spec. After using Autotrader i found my exact car advertised at this garage and well within my price range (£19,000).I left a deposit over the telephone with a superb employee (Peter) who ensured me the car was as described and if i felt in any way disappointed my deposit would be refunded. Low and behold i left North Scotland (365 miles)to pick my new car up and was overwhelmed of the great condition of the car and the... (read more)
★★★★★
“I too have nothing but praise for this dealer. My...”
Written on: 19/05/2011
I too have nothing but praise for this dealer. My fifth car in seven years! (read more)
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Showing 11 - 20 of 383 Reviews
★★★★☆
“I purchased my BMW 320i from this company at the end...”
Written on: 16/05/2011
I purchased my BMW 320i from this company at the end of March.
The car was ready 2 days after I paid the viewing deposit. To be honest it was the best car available in South England within my budget. The car is immaculate. Gavin = nice chap! We have a small problem with the oil gasket and wheezing sound coming from the steering wheel (TYPICAL 3 SERIES BMW!:) )but after speaking with the owner he apologised that the problem happened so quickly and they didnt find the fault whilst servicing it...
(read more)
Guest's Comment
Written on: 21/07/2011
Have the fixed it Thomas? Can you please provide your review on this?
Thanks
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★★★★★
“We had a really good experience today at The Internet...”
Written on: 15/05/2011
We had a really good experience today at The Internet Sales Site. Although very hectic a great person (Gavin) spent time and effort with us to try and determine the best car available to us. We were unable to buy today as the settlemement finance owed on our existing car cannot be established until Monday. (read more)
★★★★★
“Simply great service, excellent vehicles on display...”
Written on: 12/05/2011
Simply great service, excellent vehicles on display and great buyers guarantees. (read more)
★★★★★
“Splendid assortment of BMW motor vehicles matched with...”
Written on: 07/05/2011
Splendid assortment of BMW motor vehicles matched with experienced staff. Will return very soon. (read more)
★★★★★
“Hi, just read the last review saying the sales team...”
Written on: 06/05/2011
Hi, just read the last review saying the sales team were playing mini golf. Wished i went on that day(ROYAL BO..OCKS WEEKEND)as my golfing skills are poor and require help. I purchased a great car the weekend afterwards and they were not playing any sports!Great bargains and a Sporting team. Mr Carney (read more)
★★★★★
★★★★★
“I enjoyed buying my BMW from The Internet Car...”
Written on: 26/04/2011
I enjoyed buying my BMW from The Internet Car Showroom,sales team aware of the product and my chosen 320 diesel was sold with warranty and a full RAC mechanical inspection prior to collection.Will recommend. (read more)
★★★★★
“just wanted to say visited these guys and what a great...”
Written on: 24/04/2011
just wanted to say visited these guys and what a great selection of cars great prices and would urge any one to go there ,staff were great (read more)
★★★★★
“Long queue on arrival to meet a representative but...”
Written on: 19/04/2011
Long queue on arrival to meet a representative but whilst waiting it gave us the time to look at the big display of used BMW cars. When the man was free he was very polite and did not rush us in any way. We purchased on the day and although they are not perfect we saved money and it was actually very easy without fuss. Read a recent review suggesting that it may all go wrong after spending money and collecting car. I cant comment on this as its early days but after mentioning the review to... (read more)
★★★★★
“SIMPLY EXCELLENT SERVICE AND VEHICLE.”
Written on: 17/04/2011
SIMPLY EXCELLENT SERVICE AND VEHICLE. (read more)
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Showing 21 - 30 of 383 Reviews
★★★★★
“I dont have the time or interest to read any of the...”
Written on: 13/04/2011
I dont have the time or interest to read any of the 300+ reviews on this site, even if i had i would not really be interested!!!I will just say that this place is convenient to buy a BMW and if thats what you want thats what you get. I got my last X5 from Paul who dont work there no more and after two years i wanted another one. Gavin dealt with me this time and was brilliant. No bull, just did his job and sold me another car. If your like me and just want to buy a car without pretence then... (read more)
★★★★★
“i recently purchased a bmw 5 series estate from the...”
Written on: 13/04/2011
i recently purchased a bmw 5 series estate from the internetcar showroom and i just wanted to say that my car is just a wonderful vehicle,i read the reveiws and was happy to visit and for my part i found the reveiws were correct,the service was good and the quality and selection of vehicles was very good,i have had no issues with my vehicle and am a happy customer ,i felt compelled to write this reveiw after recently reading a nasty reveiw ,i wonder if this person was at the same dealer as i... (read more)
★★★★★
“Myself and my two excited daughters drove away from...”
Written on: 10/04/2011
Myself and my two excited daughters drove away from ICS with the roof down on my new Mini Cooper, Sun was shining and happy days ! (read more)
★★★★★
“Hiya, Spent quite a while with the above dealers in...”
Written on: 09/04/2011
Hiya, Spent quite a while with the above dealers in search of a white newer shape 3 series. I was told at the time they have not had one in stock for months as it was a rare request however they took my details and said they would call me if the buyer was to find one available. Some weeks later i recieved a call asking if i was still looking as they had found a white 320i se with the extras and automatic gearbox required. I was more than happy to leave a deposit subject to viewing the car... (read more)
★☆☆☆☆
“Talk about RIGGING these reviews! Yes, they do have a...”
Written on: 08/04/2011
Talk about RIGGING these reviews! Yes, they do have a few cars there, but believe you me, all they are interested in in grabbing your money, they dont really care much about WHAT your needs are as a buyer! As for a disgruntled employee leaving negative reviews, I guess the current employes are leaving glowing reviews! I'd suggest a visit there with not much expectation, that way, it wont be too far to fall! Also, do not leave a deposit if you are looking around, check the specs, double check... (read more)
★★★★★
“I bought an X3 BMW last week from this dealer and was...”
Written on: 07/04/2011
I bought an X3 BMW last week from this dealer and was given good service and value for money. The car had just one owner and a full service history with BMW. I saved over a thousand pounds on other cars available. (read more)
★★★★★
“Am writing my review via my mobile so will have to be...”
Written on: 06/04/2011
Am writing my review via my mobile so will have to be brief. Excellent choice of cars, excellent staff, superb prices and excellent aftercare. Recommend . (read more)
★★★★★
“Very, very, good indeed. Car was ready on time for...”
Written on: 02/04/2011
Very, very, good indeed. Car was ready on time for collection with all works carried out. Recommend. (read more)
★★★★★
“Very good experience and equally good car.”
Written on: 30/03/2011
Very good experience and equally good car. (read more)
★★★★★
“I will give a 5 star rating because i was so impressed...”
Written on: 30/03/2011
I will give a 5 star rating because i was so impressed with all aspects of a beautiful business and genuine staff. I did not take too well to a member of staff who insisted he was the manager.... I later heard he was working for MJA in Guildford a short time ago and that Brian remains in charge. My dealings were however superb and it was a relief that the manager remains..Also be aware to post correspandance to the correct email adress as they seem to be able to delete messages meant for the... (read more)
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Showing 31 - 40 of 383 Reviews
★★★★★
“I really must agree with all the great reviews posted...”
Written on: 27/03/2011
I really must agree with all the great reviews posted on this site. Could not have been better looked after. (read more)
★★★★★
“just purchased my second car from this dealer and i...”
Written on: 25/03/2011
just purchased my second car from this dealer and i would urge any buyer to visit these guys ,great choice and service , (read more)
★★★★★
“Cracking service and choice of cars. I was only there...”
Written on: 22/03/2011
Cracking service and choice of cars. I was only there for an hour before buying my BMW, got quite a few extras included. (read more)
★★★★★
“Just brought home my new bmw 325d se saloon from The...”
Written on: 22/03/2011
Just brought home my new bmw 325d se saloon from The Internet Car Showroom and have to say i am over the moon with it, i also found all the staff very helpful and informative and really feel like i have got a good deal they took my old bmw in part exchange and sorted my finance out for me all i had to do was drive the old one there and drive away in my new bmw it really couldnt have been easier. (read more)
★★★★★
“I have bought many car from the internet car showroom...”
Written on: 22/03/2011
I have bought many car from the internet car showroom over the years and recommended friends and family we have all been happy with the level of service we have recieved at this dealer and always drove away felling like we have a got a bargin, on one occassion i did have a problem with one of the bmws shortly after i left the showroom but i contacted them straight away and and they had the car collected and a courtesy delivered for me to use while they fixed mine it was all dealt with very... (read more)
★★★★★
“these guys at the internet car showroom know there...”
Written on: 21/03/2011
these guys at the internet car showroom know there stuff ,they recently sorted my car which had a locking problem quickly and with no cost to me what so ever,they have told me that they have a rogue ex staff member who from time to time writes bad reveiws ,i can say they have always been good (read more)
★★★★★
“Arrived at 10 o'clock Sunday as they opened as i...”
Written on: 20/03/2011
Arrived at 10 o'clock Sunday as they opened as i wanted to check out a few 6 series BMW cars advertised. Two of the three cars were available(other sold the day before). Both cars were exactly as described and their overall condition was excellent. Both cars had been checked by the RAC and had clear reports that i was able to view. I was provided with a long test drive on the car i liked most and after achieving a market value price on my CLK i was happy to shake hands and confirm a deal. No... (read more)
★★★★★
“Now in ownership of a stunning 330 ci purchased at a...”
Written on: 19/03/2011
Now in ownership of a stunning 330 ci purchased at a great price. (read more)
★★★★★
“I wrote a factual review only six weeks ago and...”
Written on: 18/03/2011
I wrote a factual review only six weeks ago and commented on the all the good points i could think of. I will leave this report short, as when i took my son to purchase his very first car ealier this week nothing had changed. Same standard of service and an above average car at a very reasonable/bargain price...... (read more)
★★★★★
“Asked to fill out a customer service form and am happy...”
Written on: 17/03/2011
Asked to fill out a customer service form and am happy to report that my experience was superb. (read more)
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Showing 41 - 50 of 383 Reviews
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1. We Buy Any Car - www.webuyanycar.com
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3. The Internet Car Showroom, Hook, Hampshire
383 reviews read latest review -
4. I Want To Sell My Car www.iwanttosellmycar.co.uk
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Guest's Comment
Written on: 26/08/2011
Gosh ! My buying experience was very good and also dealt with an older chap . I had visited many car sales sites and found this one to be the best . Dare i say it but i was treated very well and my BMW was two thousand pounds cheaper than any other available at time of purchase .