Yes Car Insurance Reviews

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★☆☆☆☆
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Yes Car Insurance

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Latest Reviews

★☆☆☆☆

“Don't trust them...they will lie to you”

Written on: 06/01/2014

I have been waiting for a compensation check from this rogue organisation for over three months after a prolonged dispute with them. Do not use them for anything! You will regret it! My next recourse is to the Finanacial Ombudsman Service where I suspect most of their customers end up… Read Full Review

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★☆☆☆☆

“DREADFUL ”

Written on: 05/07/2013

Last year I was paying about £680.00 fully comp, my renewal came in at £1300.00, The lady said that the first payment had been taken. This renewal was unacceptable so I asked for a new quote for 3rd party fire and theft, Just over £1000.00. I cancelled the policy and then got hit for cancellation and other rubbish. STAY AWAY FROM from Yes Insurance, I will never deal with them again… Read Full Review

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★☆☆☆☆

“Dont use!!”

Written on: 04/03/2013 by Lexibaby (1 review written)

Beware they will automatically renew your insurance and bump up the premium by £500. Then ask for a huge cancellation fee to stop it. Scandelous!!… Read Full Review

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★☆☆☆☆

“Yes Insurance Do Not Use they are CON-MEN ”

Written on: 15/02/2013

I have a few vans with various insurance companies. I was furious when I called yes insurance to add an additional driver to be then told it would increase the policy by 200% when the same driver put onto another van policy only incurred an admin fee of £40.00. I cancelled the policy immediately and found another insurer Auto net van insurance that were cheaper than Yes insurance by 300% even with the extra driver. My advice is DO NOT USE YES INSURANCE THEY ARE RIP OFF MERCHANTS… Read Full Review

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★☆☆☆☆

“nightmare bunch of idiots”

Written on: 09/01/2013

Don,t even want to talk about it. Nightmare dealing with them,customer service is appalling Arrogant conning liars, Numerous times dealing with them and same nonsense every time. Worst company I have ever dealt with. Stay well away… Read Full Review

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★☆☆☆☆

“Absolutely awful!!”

Written on: 01/11/2012

Shocking customer service, when asked to change my address (to a safer area where the car would be off the road) they actually tried to charge me £116 extra even though the admin fee for changing details is only £15. They don't let you speak to a team leader, don't return calls and are generally unhelpful. I wish I'd paid a bit extra and gone with a decent company… Read Full Review

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★☆☆☆☆

“BEWARE.......disgusting..........BEWARE”

Written on: 17/09/2012 by notahappybunny123 (1 review written)

Went to cancel my van insurance because i sold my van. So phoned them & said could i please cancel my insurance as i have sold my van. The person on the other end off the fone proseeds to tell me that to cancel my policy it will cost me £341. Because they want me to pay for a whole year. What a joke. She also told me if i buy another van today then i can change it over from old van to new van. Told her i wasnt getting another but she told me there is nothing she can do i have to pay all or… Read Full Review

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Pegs87's Response to notahappybunny123's Review

Written on: 29/04/2013

I had a very similar story, can you tell me did you pay the amount they tried to blackmail from you..I have been advised that they can't make you pay

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★☆☆☆☆

“Completely dishonest”

Written on: 02/07/2012 by superbrands (1 review written)

Do not use this company, they may come out cheaper but are a bunch of scam artists. We got a new car and wanted to change the vehicle documents. We went from a Q5 to an A6 estate car same engine but less value, they came back with the excuse that our insurance company now deemed the new car a high risk and would not insure us, instead they offered us a new deal at £1200!! an increase of £600! DO NOT USE!!!… Read Full Review

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★☆☆☆☆

“Scamming b******ds, poor customer services”

Written on: 02/04/2012 by twinklettoes (1 review written)

I really wish i had read these reviews before i has a run in with them, i found them on moneysupermarket. I wanted to be fully comp with my partner as a named driver for buisness use that was what i put in on the search. Yes came up with the cheapest price and they had everything i was looking for so i rang them to do it on the phone and everything was well paid my deposite and my cover was due to start the next day. When i got off the phone i thought he hadnt said if my partner was on the… Read Full Review

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Guest's Response to twinklettoes's Review

Written on: 15/04/2012

I also have found YESinsurance to be terrible. They refused to swap my insurance onto my new car and then charged me for a full years insurance to cancel my policy and refused to supply me with any no claims even though I had paid for a full year! Now I have just had a letter telling me I owe them more money and it appears they hadn't bothered to take it when they said they would. Very rude customer service who dont give a damn! Seriously you are wasting money insuring with them and I dread to think what they would be like if you actually had to make a claim!!!!!!!

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★☆☆☆☆

“yes cancellation charges”

Written on: 22/02/2012

had a car insurance policy with yes for circa 6 years (no claims).the ownership of the car was passed to my daughter.my daughter insured the car in her own name.I rang yes on 20 feb to cancel my policy which expired on 28 may.I was advised they would cancel but there would be a fee of over &90.as i paid by direct debit they advised me it would be deducted from my account that day.I tried to get an explanation as to how they could justify this exorbidant charge bearing in mind there was only… Read Full Review

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★☆☆☆☆

“Disgusting and vile company, Don't use”

Written on: 30/11/2011

I only wish I had read the reviews Yes Insurance had before taking out insurance with them. I initially took out insurance with this company as they offered a very competitive rate and foolishly I took the policy with them. I understood that there was an automatic renewal system and with plenty of time, I let the company know I did not want to renew my policy with them and wanted to go with another company. It was then I found out with absolute horror that not only had they gone ahead and… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH THIS COMPANY”

Written on: 23/11/2011 by dkat118 (1 review written)

shocking fees if you cancel, shocking customer service.....Do NOT TOUCH… Read Full Review

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★☆☆☆☆

“Price increase on new car was 700 more than other...”

Written on: 21/11/2011

Even though I had been with the company 18 months I changed vehicles was paying 871.00 per year for a 1.2 sporting seicento third party fire and theft. I changed to a bog standard 1.4 polo and it was £700 dearer. All other quotes were around 700 fully comp! Rang them to ask them to match or at least get bit nearer and was told no! would i like to cancel and go with other company oh and by the way it will cost you £500 to cancel! Absolutely C***. Needless to say i dont have that kind of money… Read Full Review

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★☆☆☆☆

“Con merchants - do not trust”

Written on: 12/09/2011

I used various online search engines for insurance quotes when purchasing a new car. Yes was the second cheapest and I decided to go for them. Knowing I was moving house 10 days after getting the car, I got quotes from all the companies for both addresses. Yes quoted me the same for both. A week after taking out the policy, I phoned them up to advise of the new address. To my surprise they informed me that would be a GBP45 increase in my premium. Told them I had got quotes online for both… Read Full Review

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★☆☆☆☆

“Contact the Financial Ombudsman ”

Written on: 03/09/2011

I have had to contact the financial ombudsman to complain about YES insurance . I suggest you all do the same if your'e not happy with the way you have been treated by YES insurance. The Financial Ombudsman site can be found through a simple web search, The relevant method of complaint is explained. its a simple process, yet it can be extremely effective in ensuring that you as a consumer are treated fairly and in accordance with the legislative processes that prevent financial organisations… Read Full Review

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★☆☆☆☆

“DANGEROUS!! AVOID”

Written on: 06/08/2011

I have had our second car insured through Yes for 5 years without any problem. They quickly settled a flood claim in 2008 without any major hassle. and a glass claim earlier this year. The renewal notice arrived and because it was good cover and not outrageously expensive, I decided to let them renew automatically as previously. The letter said in 3 PLACES that it would be automatic and I need do nothing else. Imagine my chagrin when a letter arrived 3 DAYS after the policy expired telling me… Read Full Review

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★☆☆☆☆

“Never in a million years insurance”

Written on: 18/07/2011

I joined Yes in April on a monthly payment basis. Bought a new car in june (did asked them for a quote so I could swap more easily, but apparently they are the only insurance company that can't give you a quote without a regisration) so I took out cover with somebody else. Informed them that I needed to cancel as I don't have that car anymore. Apparently I now owe them £35 cancellation fee (fine, I am happy to pay that) but a further 40% of the premium which works out at nearly a further… Read Full Review

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Guest's Comment

Written on: 07/10/2011

Awful company and outrageous costs.

Changed my car and got a brilliant quote from Mini Insurance. Went to Yes to cancel and yes was going to cost me £150 + (residual payments due until March 2012) plus cancellation fee of 34.00. Daylight robbery. Thought i change husband from named driver to main driver to get around having to pay cancellation fee but will have to take out another years contract. BTW annual charge for DD payments 12.42%. Rip off merchants - never again. tis is al about being locked into finance deals - BISL (YES insurance) are a finance company who broker insurance. They lock you into their finance deals on the back of broking insurance. If you went direct to the insurer you would get a far better and honest deal. Yes are not insurers, they are effectively - loan sharks!!

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★☆☆☆☆

“Yes Car Insurance are cheats!”

Written on: 12/07/2011

I went with Yes Car Insurance last year as they were the cheapest, luckily I never needed to claim for anything so there were no issues there. This year I went on line and once again went with the cheapest insurer, two weeks later in the midst of an emergency when needing a large amount of funds very quickly I was shocked to find Yes Car Insurance had taken over £900 out of my account with not one letter, new quote or any paperwork what so ever except a new certificate which arrived 2 days… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 04/07/2011

Yes Car Insurance are cheap for a reason! The staff have zero customer service skills. My car was written off while I wasn't even in it yet they refuse to log the claim as 'non fault' (though they were more than happy for the insurers of the young lad who drove into my car to pay up). Now they either want me to continue to pay each months premium for a car that has been written off and taken away, or pay over £200 out of my own pocket to cancel the policy because my car has been written off… Read Full Review

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Guest's Comment

Written on: 23/07/2011

Same rubbish customer service. My missus has just bought a new car which is a newer safer and smaller engine yaris to replace an old 1.4 clio so going online to compare quotes all other companies were far cheaper than what she was paying for her clio. Except when she rang yes they told her the yaris would be an extra 400 a year to insure ?? So she cancelled and went with another company that was literaly hundreds cheaper. Yes now want 240 to cancel the policy so when i called to query the woman on the phone laughed and said thats a Clause in the policy so you have to pay the rest of the year or we will take legal action. Seeing as the policy was 54 a month and was only 3 months left it doesnt add up but she just said oh well thats what you have to pay !

Definately shop around and avoid these amatures !!!

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★☆☆☆☆

“the worst insurance company ever”

Written on: 09/06/2011

found these robbers on compare the market wanted to insure a second car went with them as they were the cheapest what a mistake!! after a month i canceled the policy as i sold the car,but can i get a refund can i heck as like have sent them two copy's of insurance certificate which they say they need before they can give me a refund but they just say they haven't received them terrible terrible company please just stay away from them...because were yes insurance are concerned you get what you… Read Full Review

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