Written on: 06/01/2014
I have been waiting for a compensation check from this rogue organisation for over three months after a prolonged dispute with them. Do not use them for anything! You will regret it! My next recourse is to the Finanacial Ombudsman Service where I suspect most of their customers end up. (read more)
Written on: 05/07/2013
Last year I was paying about £680.00 fully comp, my renewal came in at £1300.00, The lady said that the first payment had been taken. This renewal was unacceptable so I asked for a new quote for 3rd party fire and theft, Just over £1000.00. I cancelled the policy and then got hit for cancellation and other rubbish. STAY AWAY FROM from Yes Insurance, I will never deal with them again... (read more)
Written on: 15/02/2013
I have a few vans with various insurance companies. I was furious when I called yes insurance to add an additional driver to be then told it would increase the policy by 200% when the same driver put onto another van policy only incurred an admin fee of £40.00. I cancelled the policy immediately and found another insurer Auto net van insurance that were cheaper than Yes insurance by 300% even with the extra driver. My advice is DO NOT USE YES INSURANCE THEY ARE RIP OFF MERCHANTS (read more)
Written on: 01/11/2012
Shocking customer service, when asked to change my address (to a safer area where the car would be off the road) they actually tried to charge me £116 extra even though the admin fee for changing details is only £15. They don't let you speak to a team leader, don't return calls and are generally unhelpful. I wish I'd paid a bit extra and gone with a decent company (read more)
Written on: 17/09/2012 by notahappybunny123 (1 review written)
Went to cancel my van insurance because i sold my van. So phoned them & said could i please cancel my insurance as i have sold my van. The person on the other end off the fone proseeds to tell me that to cancel my policy it will cost me £341. Because they want me to pay for a whole year. What a joke. She also told me if i buy another van today then i can change it over from old van to new van. Told her i wasnt getting another but she told me there is nothing she can do i have to pay all or... (read more)
Written on: 02/07/2012 by superbrands (1 review written)
Do not use this company, they may come out cheaper but are a bunch of scam artists. We got a new car and wanted to change the vehicle documents. We went from a Q5 to an A6 estate car same engine but less value, they came back with the excuse that our insurance company now deemed the new car a high risk and would not insure us, instead they offered us a new deal at £1200!! an increase of £600! DO NOT USE!!! (read more)
Written on: 02/04/2012 by twinklettoes (1 review written)
I really wish i had read these reviews before i has a run in with them, i found them on moneysupermarket. I wanted to be fully comp with my partner as a named driver for buisness use that was what i put in on the search. Yes came up with the cheapest price and they had everything i was looking for so i rang them to do it on the phone and everything was well paid my deposite and my cover was due to start the next day. When i got off the phone i thought he hadnt said if my partner was on the... (read more)
Written on: 22/02/2012
had a car insurance policy with yes for circa 6 years (no claims).the ownership of the car was passed to my daughter.my daughter insured the car in her own name.I rang yes on 20 feb to cancel my policy which expired on 28 may.I was advised they would cancel but there would be a fee of over &90.as i paid by direct debit they advised me it would be deducted from my account that day.I tried to get an explanation as to how they could justify this exorbidant charge bearing in mind there was only... (read more)
Written on: 30/11/2011
I only wish I had read the reviews Yes Insurance had before taking out insurance with them. I initially took out insurance with this company as they offered a very competitive rate and foolishly I took the policy with them. I understood that there was an automatic renewal system and with plenty of time, I let the company know I did not want to renew my policy with them and wanted to go with another company. It was then I found out with absolute horror that not only had they gone ahead and... (read more)
Written on: 21/11/2011
Even though I had been with the company 18 months I changed vehicles was paying 871.00 per year for a 1.2 sporting seicento third party fire and theft. I changed to a bog standard 1.4 polo and it was £700 dearer. All other quotes were around 700 fully comp! Rang them to ask them to match or at least get bit nearer and was told no! would i like to cancel and go with other company oh and by the way it will cost you £500 to cancel! Absolutely C***. Needless to say i dont have that kind of... (read more)
Written on: 12/09/2011
I used various online search engines for insurance quotes when purchasing a new car. Yes was the second cheapest and I decided to go for them. Knowing I was moving house 10 days after getting the car, I got quotes from all the companies for both addresses. Yes quoted me the same for both. A week after taking out the policy, I phoned them up to advise of the new address. To my surprise they informed me that would be a GBP45 increase in my premium. Told them I had got quotes online for both... (read more)
Written on: 03/09/2011
I have had to contact the financial ombudsman to complain about YES insurance . I suggest you all do the same if your'e not happy with the way you have been treated by YES insurance. The Financial Ombudsman site can be found through a simple web search, The relevant method of complaint is explained. its a simple process, yet it can be extremely effective in ensuring that you as a consumer are treated fairly and in accordance with the legislative processes that prevent financial... (read more)
Written on: 06/08/2011
I have had our second car insured through Yes for 5 years without any problem. They quickly settled a flood claim in 2008 without any major hassle. and a glass claim earlier this year. The renewal notice arrived and because it was good cover and not outrageously expensive, I decided to let them renew automatically as previously. The letter said in 3 PLACES that it would be automatic and I need do nothing else. Imagine my chagrin when a letter arrived 3 DAYS after the policy expired telling... (read more)
Written on: 18/07/2011
I joined Yes in April on a monthly payment basis. Bought a new car in june (did asked them for a quote so I could swap more easily, but apparently they are the only insurance company that can't give you a quote without a regisration) so I took out cover with somebody else. Informed them that I needed to cancel as I don't have that car anymore. Apparently I now owe them £35 cancellation fee (fine, I am happy to pay that) but a further 40% of the premium which works out at nearly a further... (read more)
Written on: 12/07/2011
I went with Yes Car Insurance last year as they were the cheapest, luckily I never needed to claim for anything so there were no issues there. This year I went on line and once again went with the cheapest insurer, two weeks later in the midst of an emergency when needing a large amount of funds very quickly I was shocked to find Yes Car Insurance had taken over £900 out of my account with not one letter, new quote or any paperwork what so ever except a new certificate which arrived 2 days... (read more)
Written on: 04/07/2011
Yes Car Insurance are cheap for a reason! The staff have zero customer service skills. My car was written off while I wasn't even in it yet they refuse to log the claim as 'non fault' (though they were more than happy for the insurers of the young lad who drove into my car to pay up). Now they either want me to continue to pay each months premium for a car that has been written off and taken away, or pay over £200 out of my own pocket to cancel the policy because my car has been written... (read more)
Written on: 09/06/2011
found these robbers on compare the market wanted to insure a second car went with them as they were the cheapest what a mistake!! after a month i canceled the policy as i sold the car,but can i get a refund can i heck as like have sent them two copy's of insurance certificate which they say they need before they can give me a refund but they just say they haven't received them terrible terrible company please just stay away from them...because were yes insurance are concerned you get what... (read more)
Written on: 23/05/2011
Yes car came up with the cheapest quote.
I still hadn't received documentation or receipt of payment for the £540 quote. I phoned the company and they told me that the date of birth which I had given was the wrong date of birth. They then told me it would be another £133 to change the date of birth even though it was only a difference of 9 months or it would be £213 to cancel the policy.
Pretty sure I'm not going to get my date of birth wrong so it must have been typed wrong probably on... (read more)
Written on: 23/05/2011
ARE THEY GOING TO ROB YOU BLIND - YES CAR INSURANCE!!!!
STAY AWAY FROM THIS COMPANY AT ALL COSTS!!!
CHARGES ARE RIDICULOUS!!! CUSTOMER SERVICE IS A DISGRACE!!!
After several phone calls regarding the cancellation of my policy, it has still not been cancelled. Phoned at the start of April to cancel the policy as I had sold car due to financial strains and was told it would be £35 admin charge and £41.00 as percentage of policy. Couldn't pay it at the time so told them I'd phone back... (read more)
Written on: 18/05/2011
This company are an absolute disgrace. I'v gone to the financial ombudsman to complain about the way this company operates. I sent Yes a valid proof of no claims. They've got it cos it was confirmed by one of their reps when I rang them to check that they had received it. Two weeks later I get a letter from Yes reducing my no claims to starter because they claim not to have received proof of my no claims. Heres the best bit, the cost of my policy doubles and they help themselves to... (read more)
Written on: 18/05/2011
AVOID AVOID AVOID - I have been charged £428.79 for cancelling my 6 month old policy. Not gonna pay up - will offer half at the most. Nothing positive to say about these cowboys. Reluctant to give them even 1 star (read more)
Written on: 30/04/2011
Avoid at all costs. They are a ripoff if you request the easiest change to your details. (read more)
Written on: 30/04/2011
All well and good until i wanted to cancel as i sold the car 6-7months into policy, almost £300 to cancel when i only would of paid £250 if i continued to pay the monthly intallments. To change insurance over to different car for remaining term also very very costly .
DON'T BOTHER WITH THESE COWBOYS they got some real good money grabbing lassoo's!!!!
This company does not even warrant the 1 star rating (read more)
Written on: 30/03/2011
i too was ripped of with this company and would not go near them with a bargpole they are in a call centre in south africa and cant even let you speak to any one in the uk they canceled my policy because they wanted wifes licence and they where faxed to them they said i ignored letter and canceled my policy then robbed my bank account to the tune of 213 pounds putting me over my overdraft with more bank charges PLEASE STAY WELL CLEAR OF THESE ROBBERS they should be taken to court and made to... (read more)
Written on: 29/03/2011
Probably the worst car insurance company out there. They charge you admin fees on every little change. refused to send insurance certificate when details of my policy were changed. When I came to renew they quoted three times any one else. When providing proof of my no claims they got the details wrong and refused to correct it.
I would happily pay more with another comapny than ever be insured by them again (read more)
Written on: 22/03/2011 by lisa35 (1 review written)
i really wish i had read the reviews on this company before purchasing this car insurance. i wanted to add to my policy after a month of taking my policy with them. they told me that i cant do this, my options were to take another policy out with them which was double the price, or cancel my policy. my total cancellation fee is £314 as they charged my for short term insurance. i did not want to cancel my policy in the first place, just to add to it. i cant believe that this company can get... (read more)
Written on: 17/03/2011
I was one month into my renewal and I sold the car and needed to cancel the policy. As I paid monthly they charged me for Early Cancellation + Admin + Some other Charge = £206.04 and that was just to cancel!!!!
I would never ever use this rip off, scamming company again or recomend them. They are the equivalent of a Loan Shark but for car insurance. They firstly quote you a low price to get you in... but charge you nearly the price of a years cover to get out.
DO YOURSELF A BIG FAVOR.... ... (read more)
Written on: 07/03/2011
DISGRACE I CANNOT BELEIVE THERE CHEAK, I WANTED TO CHANGE MY CAR ON THE POLICY THEY TOLD ME FIRSTLY THEY COULDNT GET MY DETAILS AND CALL BACK IN AN HOUR, THEN I GOT A QUOTE £200 MORE WHICH I THOUGHT WAS OK AS I WENT FROM A 1.2 TO A 1.6 BUY THEN WHEN I WENT TO CHANGE OVER WAS TOLDFOR I HAD TO PAY AN EXTRA £500. I COULDNT BELEIVE IT I WAS SHOCKED. I CANCELLED THE POLICY AND WAS TOLD I WOULD GET A REFUND £178 EVEN THOUGHT I ORIGNALLY PAID £550 4 MONTHS COVER :(, AT ONE POINT I CALLED AND THE... (read more)
Written on: 01/03/2011
Avoid at all cost because it will cost you dearly!
Spent 4 hrs on the phone just to get a quote when wanting to change my vehicle. All advisers told me that the underwriters would not allow me a change of vehicle on my current policy and I would have to cancel it, take out a new one at a loss of £150 and 1 yrs no claims bonus. Underwriters have told me that they have not refused but I was sent back & forth.
Nothing in the policy to say i can't change vehicles and I wasn't buying a high spec... (read more)
Written on: 21/02/2011
totaly bad customer care,you have to hold maybe 1 min or 35 mins (It's my experience) and when you speak to representative they having any snacks coz you can clearly hear when someone eating while on phone.Hidden charges that you will know when will stick with yes insurance. You will never get original documents in post but will get as email only and when you will cancel policy they will ask to send it to them and will take legal action for that documents that they never sent you in post.... (read more)
Written on: 17/02/2011
Bunch of bandits basically. Policy was costing me £25 per month, 4 months to go on it until renewal, but I've now bought a new car, so have to cancel. £111 for the privilege. Not really got much choice since I need the no claims proof for the new policy.
In effect they're charging me more than the premiums left on the policy; I'm fairly sure that this would be covered under unfair contracts law. (read more)
Written on: 15/02/2011
Two years no claims..paying 71pm.. renewal just in 206pm, having a laugh!
canceled canceled canceled (read more)
Written on: 11/02/2011
The worst company I have ever dealt with!! They are rude and snotty and have cost me loads of money due to them taking money from my account when they should'nt have done and cancelling my policy without informing me. They tell you one thing over the phone and then send you a letter contradicting themselves days later.
Do not get insured with Yes insurance they will rip you off! (read more)
Written on: 11/02/2011
said they will mirror bounos then i paid ,10days later they refused to mirror bonos and increased my insurance by neary 900 pound so i cancelled and they charge me 45 pound to do this now i not insured with them and there try to get more money from my bank STAY AWAY FROM YES INS THEY WILL RIP YOU OFF (read more)
Written on: 24/01/2011
The worst company I have ever dealt with.
Trying to transfer the policy to an newer car, but are being to I can not do this and will need to cancel policy and take a new policy out with the same underwriter for double the price.
Cancelation fees are £35 plus a percentage of the original premium. So from £359 after 4 months of cover I will recieve £78 if I cancel.
Also asked to advise on cars which I can update to keep current policy continued, not helping with that either.
So i have spoken... (read more)
Written on: 18/01/2011
Yesinsurance.co.uk - A nice way of saying we are going to rob you blind!
This company operates as an insurance company and entices customers with quotes that undercut the competitors.
It is when you are insured with the company that they slowly extort you and take you for a fool.
The simplest ammendment to a policy costs £30 to £40 and any change in vehicle or driver on the policy is likely to be met with an extortionate rise in premium that they know you won't pay in the hope you will... (read more)
Written on: 29/12/2010
DAY LIGHT ROBBERY!!!!!!!!!!!!!!!!!!!!PLEASE DONOT USE THIS COMPANY. I TOOD OUT INSURANCE WITH THEMWITH MY PARTNER AS NAMED DRIVER AS HE HAD NO NO CLAIMS DISCOUNT. THEYTHEN DECIDED TOCHARGE AN EXTRA £900.00 AS HE DIDNOT HAVE ANY NO CLAIMS. WHEN WE CANCELLED DUE TO THIS, THEY CHARGED CANCELLATION FEE AS A PERCENTAGE OF THE NEW CHARGE AND THEN WANTED A FURTHER £170.00 AS THEY ENDED UP ONLY COVERING US FOR 6 WEEKS. sO WE WERE ACTUALLY CHARGED £700 FOR 6 WEEKS COVER (read more)
Written on: 09/11/2010
This is worst insurance company ever!!!!!!!!! I paid for my car insurance £400 per year and made big mistake that I paid in one, not monthly, because when I sold my car and had to cancel my insurance, they charged my £35 cancelation fee and £125 that I canceled it before 12 month contract finished!!!!!!??????? What nonsense is that????
It is life that you buy and sell the car. How they can charge £125 for it????
I wanted just to replace my old car by new one on my policy, but they didn't... (read more)
Written on: 29/10/2010
Cant say enough, STAY AWAY from yes car insurance, absolutley dreadful company. Have just taken £511 of my credit card for not sending out proof of no claims (which was sent out two weeks ago to them) Not sure on the legal side of things, but i object to the fact they can retain your credit card details on file and charge you without prior authorization. Disgusted. (read more)
Written on: 27/10/2010
All was fine until i wanted to change the conditions of my policy to include business use. the addition to my premium was huge so i asked for a quote for how much it would cost to cancel the policy mid way through the year. they told me i would be refunded for the reminder of my term that had not run ( i had paid in full at the outset) which was 5 months worth (around £60) but that a £19.06 charge would be taken off this for cancellation fee.
I then found a much better quote for a new... (read more)
Written on: 22/10/2010
No renewal notice then increased my premium by over £200.00 per annum!! and took money out of my account without even telling me!!
Complete breach of the Direct Debit Guarantee & the Banking Code!!
The telephone representative was rude and not interested when I tried to cancel and instead said that it was my word against theirs and even threatened to charge me an 'extra' admin fee if I was to leave.
No level of customer service at all (v rude / not interested) and not much cheaper than... (read more)
Written on: 07/10/2010
No reminder no renewal notice renewed my insurance without my approval collect the money from my card without authorisation then i have to pay £20 cancelation fees so many hidden fees £15 duplicate policy cover note £20 change of address fees ...etc avoid YES
Written on: 05/10/2010
Awful company. I cant stress enough to pay a bit extra and us e a better company. They didnt send me a renewal letter and continued to take the money from my bank. Although i had been with company two years they put the price up by £10 a month. When i called a week later to say i wanted to cancel they were going to charge me another £40 to do so. After they made the mistake of sending me a letter to ask if i wanted to stay with them....i though the contract was for a year so they sould... (read more)
Written on: 04/10/2010
Careful guys YES insurance renewed my car insurance without my authorisation and took the money from my credit card although I am insured with somebody else . I thought that was a mistake by YES and asked for a refund they said if u don't call to cancel we will renew your insurance and collect the money from your card (by the way the renewal charge was £170 more than last year) and to cancel we will charge u £20 cancellation fees. This is FRAUD
Written on: 16/09/2010
I think this company is rubbish they charged me £60 to change addresses. The reason for it was that they said its an high risk area qhich is a load of rubbish as its alot safer and its only 3 miles from the previous address on top of that it was £15 admin fee just think this is disgusting how they treat people (read more)
Written on: 11/09/2010
We have two cars which are separately insured -one through YES and the other through someone else. We were unfortunate enough for both cars to be involved in minor accidents in a six day period. Both accidents were the fault of the other party. The other insurance company were absolutely brilliant, customer service was very good and their handling of the case was very professional. On the other hand, YES were 100% absolutely useless - their customer service is totally appalling, they... (read more)
Written on: 07/09/2010
i had a letter saying please contact us regarding your accident in march 2010 i had not had an accident so phoned them they said it was an error and the wrong registration had been put on the form a few weeks later had another letter again saying the same thing so phoned again told me to ignore the letter, recently my renewal came through which was £200 dearer than last year and when io looked further said i had o%no claims discount as i had had an accident in march therefore phoned again... (read more)
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