Cartrawler Reviews - www.cartrawler.com

★★★★☆
4.2 / 5
3673
84% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Value for money.”

Written on: 25/02/2017 by 416McDermott (1 review written)

Cartrawler easy to use, good choice.Car hire Staff efficient and friendly. Car clean and comfy, but very underpowered for five passengers. We were also charged an extra 20 euros for fuel even though we had filled it to brim on return and shown to the hire staff. Bit of dissapointing end to overall smooth experience… Read Full Review

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★★★★☆

“Good”

Written on: 25/02/2017 by miHiggins1960 (1 review written)

Car was fine for what we required… Read Full Review

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★★★★★

“excellent experience hiring cars!”

Written on: 25/02/2017 by 198Boyd (1 review written)

Everything was brilliant, the car was amazing, really clean and better than expected. The procedure of picking the car up was really easy and the personal (staff) working in the offices was nice and helpful… Read Full Review

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★★★★★

“Ren og fin bil”

Written on: 25/02/2017 by kpOlson162 (1 review written)

Effektiv utlevering og tilbakelevering. Bilen var ren og fin og godt vedlikeholdt. Grei oversikt over skader på bilen ved utlevering… Read Full Review

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★★★★★

“Fast, Friendly and Efficient ”

Written on: 24/02/2017 by Clarkss437 (1 review written)

I was a little hesitant to book with Thrifty at first because I'm used to booking with places like Enterprise or Hertz which are usually more expensive. I was so pleased with Thrifty that I will never rent a car from another company. I got to pick out my own car. My rental was brand new! It still had the plastic on the matts.Their service was by far the best I've ever experienced. Fast, friendly and efficient. Thanks to the entire staff at Thrifty Fort Lauderdale Airport!… Read Full Review

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★☆☆☆☆

“got screwed !”

Written on: 22/02/2017 by Screwedbtcartrawler (1 review written)

I prepaid a reservation for a car pick up at Miami Car Rental with Green Motion rentals for 02/17/17 pickup. The pickup directions were a year old so my wife and I stood at the Miami Airport car rental place for a ride to the offsite rental shuttle for 1 hour. Finally after leaving multiple messages to Green Motion I was able to talk on the phone and the woman said I needed to go to back to the Airport Terminal to gate 23. We traveled then back to the Airport and stood at departure doors #23… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 15/02/2017 by sfeirda (1 review written)

I used them once and would not use them again solely based on their customer service or lack of I might say - after sale. They were very fast to take my money though when I was billed twice, for the same transaction, they were fast to find reasons to justify the charge and ignore finding a satisfactory resolution. 

Since they act as intermediary, they handed my reservation to dollar rent a car. When I concluded my transaction with dollar, I got charged the initial reservation fee of $456 –

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★☆☆☆☆

“Do Not Book!!”

Written on: 03/02/2017 by Ezequielt206 (1 review written)

I took out extra insurance as recommnded by cartrawler. Hire company said it didn't count and Inhad to purchase their own insurance plus got charged for crossing boarder into Andorra but cartrawler claims no. fee for this. I phoned up to complain about the hidden costs but was told they wouldn't do anything as it was my own fault for signing the insurance agrrement with the hirecar company. So whilst you think your getting a good deal you are not. Keep clear of this company! I didn't even want… Read Full Review

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★☆☆☆☆

“untrustworthy - terms inconsistent with car rental company”

Written on: 23/01/2017 by Keithqn355 (1 review written)

Upon booking, I emailed the car rental company to confirm my booking. Although the booking did exist, however, the PRICE, as long as the many insurance policies, such as CDW, Theft Waiver and Theft Protection, which were all included on the voucher, were all denied by the car rental company. I emailed cartrawler.com to confirm their claim and wanted to reconfirm with cartrawler.com about their "free cancellation" policy. I wanted to know whether the fee they had already charged me (close to… Read Full Review

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★☆☆☆☆

“This company will rip you off. I booked and paid for...”

Written on: 16/01/2017 by Integrity2 (1 review written)

This company will rip you off. I booked and paid for a hire car with a Visa card and when I arrived to collect the Car they wanted a Credit Card which I did not have. No refund no car this company will take your money give you nothing Money grabbing Thick skinned Basts Worse than people who break into your housesteal from you. Daylight Robbers. STEER ClEAR FROM CAR TRAWLER… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 09/01/2017 by 61Stafford (1 review written)

In August 2016 I rented a car with Dollar through Cartrawler. I booked a package including full to full fuel policy and breakdown assistance (which was standard included as a standard). After a long in the queue, I was told at the desk about Dollar's fuel policy. The agent told me that I had to pay for a full tank and could deliver it empty. I told her I rather used the policy that I had booked (full to full), but that was not possible. I wanted to show this on my voucher, which I handed to… Read Full Review

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★★★★★

“COMPLAIN”

Written on: 09/01/2017 by 21Hamilton (1 review written)

Although my house is on the main street, the secure drive driver didn,t come in front of my house and forced us to walk 600 m with luggagges. We had 3 big and 2 hand luggages. I have made a complaint to the company but they dont care at all.Is this how they care at all.Is this how they care about their customers?… Read Full Review

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★☆☆☆☆

“Very bad experience”

Written on: 29/12/2016 by Cbailey1977 (1 review written)

Booked a car with Dollar car rental thru these folks. Less than 24 hours later I had to cancel it. Dollar car rentals policy says full reimbursement on the car rental if I cancel it more than 24 hours of picking the car up. But now, I am being charged $55.00 for cancelling the policy and its way more than 24 hours in advance. I called both this company and dollar car rental and said if that was the way it was going to be, go ahead and book the car because the total bill was going to about… Read Full Review

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★☆☆☆☆

“No show and unreliable”

Written on: 24/12/2016 by piPollard249 (1 review written)

There was no one to pick us at the airport. My wife had been travelling for 17 hours flying from Calgary to Amsterdam and then to Lisbon where someone was supposed to wait with her name on a board at the arrivals. Her plane was on time and she was 5mn early, then waited for an hour and no one ever showed up. Lost time and money making calls between Lisbon and Calgary and then to Dublin. Cartrawler just gave us a local phone number and said if someone still didn't show up to call them back for a… Read Full Review

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★☆☆☆☆

“CT still work with the unethical business DELPASO MALAGA”

Written on: 20/12/2016

You should read the user reviews of this company DELPASO CAR RENTAL They routinely charge customers who have not taken out their insurance eye watering charges for 'scratches' they find on the cars. Their initial sales technique is so pushy as to be threatening and frightening to some i imagine. Just read all the customer reviews. I ask myself why the Malaga Consumer Affairs or Tourist authority do nothing? And I ask myself why an Irish company that must be fully aware of the stories about… Read Full Review

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★☆☆☆☆

“4 o'clock in the morning in rome”

Written on: 07/12/2016 by McLeodmq366 (1 review written)

Waiting for my cartrawler car in vain. Making 2 phone calls to England. At last finding at that time of the day a normal taxi, with which we manage to catch our plane. After the trip: Cartrawler has time to pay the refund. Some mail contact. Up to now I haven't got the complete money back, which I had to spent to organize a subsitute car. Mails to organize the complete refund, don't get answered. Thank You cartrawler!… Read Full Review

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★☆☆☆☆

“A scam and Rob out . Avoid car trawler !!!”

Written on: 05/12/2016 by TylerWiley (1 review written)

It's rob out - I paid on line 10 percent pf 220 euros at Cartrawler and balance will be charge on the day I got the car . When my credit card bill arrive I was charge fanother 220 by Solamar where I got. The vehicle and the remaining 90 percebr from Cartrawler . So I paid double !!! Solmar car rental and Cartrawler . I complained to car trawler that there was double charging one from your company and one from solmar - they said you paid for insurance at the desk of solmar . Told car… Read Full Review

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★★★★★

“AIRAUTO best car rental”

Written on: 01/12/2016 by KylanCrabtree54 (1 review written)

excelent car rental in faro airport AIRAUTO CAR RENTAL the BESTTTTTT… Read Full Review

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★☆☆☆☆

“Car Rental in Fuerteventura ( Goldcar)”

Written on: 22/11/2016 by TJackson1 (1 review written)

I hired a car through this websiteas I was going to Fuerteventura.On arrival at the airport and queing at the desk it took me 3 1/2 hours to get the car. When I went to collect the car it was dirty,had dents and scratches all over it. I could not get my case in the boot despite the fact i ordered a family car for 5 people. I was charged 96 euro for a full tank of petrol and there was none in it.They charged me 129 euro for insurance despite me taking out extra insurance with Cartrawler when I… Read Full Review

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