Cartrawler Reviews - www.cartrawler.com

★★★★☆
4.2 / 5
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Latest Reviews

★☆☆☆☆

“Very limited miles! Obscenely fraudulent!”

Written on: 04/02/2016 by Patmalico (1 review written)

On the website they explicitly say the cars have unlimited miles. I booked the car, gave my credit card information and when I get to the airport the clerk tells me that the car has limited miles after all. I tried to contact them over the phone, but all the numbers I could find online were disconnected. Since we were going to travel between Lisbon and Paris, 60km/day was a little absurd. The clerk suggested we didn't get the car, so they wouldn't charge you. So we never even got the car. But… Read Full Review

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★☆☆☆☆

“Sketchy reservation ”

Written on: 28/01/2016 by 155Diaz (1 review written)

Really disappointed with this company. If you are planning a flexible trip- don't book this company. They don't refund you anything when returned early, even though Thrifty said they would. I went to get my car and thrifty charged me an ADDITIONAL $320 on top of the $160 I paid to reserve it and I couldn't cancel my reservation anymore. Granted I was expecting some fees, but I literally ended up paying $100/per day. Complete joke and I'll never use this company again. I also called customer… Read Full Review

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★☆☆☆☆

“Just a disgraceful organisation”

Written on: 03/01/2016 by Heathbv490 (1 review written)

We booked a vehicle in Canada that was the wrong one -completely different and far too small compared with that advertised and which we entered a contract. Ended up paying a large excess for the car advertised and still waiting for them to provide a refund. I reckon most of the reviews of five stars on here are fake. One liners with no detailed information. You have been warned… Read Full Review

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★☆☆☆☆

“Cancelled booking”

Written on: 16/12/2015 by AddisonHoffman (1 review written)

Booked a car through Ryanair for two weeks over christmas, I didnt know that it was going to be bounced through to Cartrawler. They took the booking only to cancel it before I was to pick up. It has now cost me an extra 150 euros to get a car because of the late booking. Avoid at all costs… Read Full Review

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★☆☆☆☆

“WORST EVER,!!! BEWARE! NO GUARANTEE, RESEVATION GAMBLE! ”

Written on: 10/12/2015 by stocionis (1 review written)

DESERVES NO STARS!!! I secured a reservation with Cartrawler. They set me up for a reservation. When I got to the front desk to pick up my car that I had to pre-pay 1/2 in advance for, they said they didn't have a record of my reservation!! I contacted Cartrawler right away, and they basically said, 'sorry, I guess our system isn't linked to theirs'. WHAT??? so what happened? had to reserve a car as if I just walked in the door for $150 over the promised price, PLUS a downsize in car! Never… Read Full Review

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★☆☆☆☆

“TAKES YOUR MONEY!!!”

Written on: 04/12/2015 by DiyaTurner (1 review written)

I spent quite some time looking at rental cars and charges and I specifically wanted a fuel policy that as full to full. I chose a car through Holiday Autos (Which is owned by Car Trawler) even though it was actually more money to hire the car in the first place to have the full to full fuel option through the site. At the rental desk they forced us to pay for a tank of fuel on credit card up front. I told them it was a full to full policy and I had never been anywhere in the world where you… Read Full Review

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★☆☆☆☆

“this has been my worst experience ever. Starting from...”

Written on: 28/11/2015 by jjegarcia (1 review written)

this has been my worst experience ever. Starting from been a third party to a service in Gatwick that is not located there and you need to be picked up by a car that runs once an hour. Finding any excuse to refuse your rental and then force you to make a last minute reservation at a very high cost. Not recommended....Full of surprises … Read Full Review

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★☆☆☆☆

“Cannot contact them ”

Written on: 04/11/2015 by Farrell12 (1 review written)

I rented a car through AirAsia and was booked through Cartrawler. The times of the rental were wrong by no fault of mine. I cannot contact Air Asia or Cartawler to rectify this. Now I will have to wait and see if there is a car available or if I will need to wait in the airport for 8 hours. Do not trust these guys, as if you have a problem, it will not be addressed!I have tried calling many times but line busy. I cannot find their email, and when I enter information in their system it tells me… Read Full Review

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★★★★★

“CDW”

Written on: 29/10/2015 by RashadBarton1949 (1 review written)

Hired a car from Goldcar in Alicante through Car Trawler. Price was great car was great but CDW was inadequate according to Goldcar. Had a standup argument with agent at the Goldcar desk in Alicante who was refusing to hire me the car unless I took out their own CDW. I refused as I am sick of having all these insurance policies and experience has proved to me that disappointment will follow any claim. Lesson to be learnt - take CDW out direct with hirers and avoid 3rd party (Car Trawler)… Read Full Review

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★☆☆☆☆

“No car and still out of pocket”

Written on: 11/10/2015 by PaisleyHealy396 (1 review written)

Due to flight delays and baggage delays we reached the car hire desk at 11pm - they were due to stay open until midnight - but no one there. 2 adults and 2 kids aged 4 & 8 in the middle of the night in Rome. Stuck. Nothing we could do. A nice lady in Hertz booth got us a hotel. The next morning there was still no car for us unless we wanted to pay 800 euros (instead of the 340 euros quoted). We chose not to hire and took the train. The people on the phone are nice but their rules are… Read Full Review

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★☆☆☆☆

“Fraudulent Expensive Nightmare”

Written on: 09/10/2015 by veGarcia393 (1 review written)

My experience with Car Trawler has been one long, painful, one. If you want to have your credit and debit cards ripped off, have your holiday ruined and spend days trying to recover your money and secure your finances go ahead and book with Car Trawler. Car Trawler / Argus and their associates - in my case Firefly, Valencia Airport,. (check out all the different trading names and AVOID them all....) The price you pay on the Car Trawler website bears no relation to the amount of money that will… Read Full Review

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★☆☆☆☆

“Car trawler is a Rip Off”

Written on: 07/10/2015 by Brody32 (1 review written)

Car Trawler is a rip off. Their web site does not allow you to cancel a reservation and there phone system hangs up on you when you call to cancel a reservation. On my 21st call, I got thru and they told me they could not cancel the reservation. I would never use this company again. They represent Dollar and Thrifty Car Rentals so watch out… Read Full Review

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★☆☆☆☆

“NEVER RENT HERE!!!”

Written on: 06/10/2015 by angicrawford (1 review written)

I placed a reservation and had never used this particular card online at all. Within one day, my account was hacked for over $6000. My bank had to immediately discontinue my card and mail me another one. I was working out of town, and my bank is a local bank to my home. Although I had paid for the car, cartrawler would not let me get the car because they needed an active card and I had not yet received mine. This is understandable to me. BUT, for a $94 rental, THEY KEPT $65 OF MY $94 FOR… Read Full Review

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★☆☆☆☆

“Extremely ignorant & very poor customer service ”

Written on: 03/10/2015 by 114Lowe (1 review written)

I booked a car through Hotels.com website but it turns out that I booked it through this company. Somehow the dates were wrong and it shows that I rented the car yesterday, which is not correct. So here is kicker, when you call them they blame hotels.com and hotels.com blame them so you go no where stay away from themthey are just leaches who are sucking blood … Read Full Review

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★☆☆☆☆

“Bait and switch”

Written on: 30/09/2015 by McCannrp489 (1 review written)

I reserverd a car on-line to pick-up in Dallas Texas. I am under 25 and that was noted in the reservation. The on-line price was $326.00 for the week, but when I went to pick-up the car, the price was over $800.00 for the week. I had put down $197.00 for a deposit as required, but could not get tht back since they had a 48 hour cancelleation. Even American Express could not get the money back for me. I ended up going to Enterprise and renting for a ~378.00 for the week. DON'T RENT THRU THIS… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 25/09/2015 by sammyjowheeler (1 review written)

If I could give them no stars, I would. Do not be fooled by the price, yes it's cheap but there's a reason. We got to Malaga airport to pick our car up from Record only to find that they wanted 390euro on our credit card for 'insurance'.... there is something about this VERY SMALL in the T&C's and it doesn't make it clear at all. We didn't have the money so told them to stick it and went to get the bus!… Read Full Review

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★☆☆☆☆

“Terrible customer experience ”

Written on: 13/09/2015 by Sarahgeorgey (1 review written)

Do not use Cartrawler! Nothing is explained prior to arriving at your destination foreign country to collect your car, at which point it is too late! I used car rental provider Drivalia via CarTrawler while in Alicante, Spain and we experienced numerous problems. Despite being instructed by Cartrawler not to purchase the car insurance Drivalia offers you on arrival and to just put down the refundable deposit instead, we were near-forced to pay the non-refundable insurance premium because a)… Read Full Review

Philips61's Response to Sarahgeorgey's Review

Written on: 18/09/2015

DO NOT USE CARTRAWLER,
rented car via Travelstart in South Africa, who redirects to Cartrawler.
I wanted to change date and left details. They did not call be back to confirm until well over a week later, then simply went ahead and took the money of my credit card as if I did not show.

Failed to provide invoice
After requesting invoice, they still failed to provide it, instead they refer me to another company.

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★☆☆☆☆

“avoid”

Written on: 08/09/2015 by AddisynWagner450 (1 review written)

We arrived and they didn't have our details. I spent two hours at airport on the phone to somebody who couldn't do anything for me, no car, and when I complained I didn't hear from them again. Appalling service… Read Full Review

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★☆☆☆☆

“Car hire avoid”

Written on: 24/08/2015 by Natalie37 (1 review written)

Absolutely appalling customer service. I booked a car in Italy with this company and paid for an out of hours service. The company shut at 6pm( who has heard of a car hire company shutting at 6pm) and when we arrived at 7:15pm no car. I rang the number to request the bus to be to sorry were shut. I explained I had paid for an out of hours service again to be to no we are shut come back at 9am in the morning. I had 2 children aged 3 and 1yrs old with me and car seats booked with the car. We had… Read Full Review

Eddmac1's Comment

Written on: 04/09/2015

Sorry to hear this tale. This is appalling service and worse still that you were travelling as a family. This company should make some restitution here.

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★☆☆☆☆

“Experts in breach of contract”

Written on: 23/08/2015 by 150McKenzie (1 review written)

Cartrawler draws you in by expert telephone staff. Then you find yourself in a situation whereby you have the wrong contract, have to leave huge deposits, the price is not what they told you, they are only a third party, and you are in deep Soup... Find the rental company - and go directly through them and not through this sham site. I only hope we get a refund - but the internet procedure is not user friendly and designed to make life even more difficult… Read Full Review

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