Cartrawler Reviews - www.cartrawler.com

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★★☆☆☆
1.5 / 5
16.9% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★★

“Excellent”

Written on: 28/07/2014 by Glyndpritchard (1 review written)

Excellent experience the staff very helpful and explained everything clearly. Will recommend to everyone and will use again… Read Full Review

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★★★★★

“No hassles with collection in Edinburgh and delivery...”

Written on: 27/07/2014 by Shafferzq491 (1 review written)

No hassles with collection in Edinburgh and delivery in London… Read Full Review

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★★★☆☆

“Slight error but handled well”

Written on: 25/07/2014 by Aylat194 (1 review written)

I had a slight error with a faulty processed order with CarTrawler. I spoke with their customer service reps and the problem was resolved promptly. I was very happy with the level of service received… Read Full Review

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★★★★☆

“Very good experience, highly recommended.”

Written on: 23/07/2014 by Isabela196 (1 review written)

Well priced, very competitive, good car in good condition. Perfect for our family holiday on the Gold Coast!… Read Full Review

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★★★★★

“fantastic ”

Written on: 22/07/2014

Fantastic service, thanks… Read Full Review

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★★★★★

“very easy pick up and drop off.”

Written on: 21/07/2014 by ltCollier1959 (1 review written)

a better pick up than the last time I hired a car with the hire office inside the airport which was easy to find… Read Full Review

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★★★★★

“EMA Enterprise Car Hire”

Written on: 19/07/2014 by ShilohConnell (1 review written)

Arriving into East Midlands Airport, from France for a family wedding in Yorkshire, we were extremely happy with the service received from Enterprise both in the airport concourse and at the actual hire desk in the open hire parking area. There was no queue. The staff helped with our heavy bag from the departure lounge to the car itself, and the upgrade in car made our trip so much less stressful with the extra power and automatic transmission. We will certainly recommend Enterprise and use… Read Full Review

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★★★★★

“Excellent choice”

Written on: 19/07/2014 by Johan_Scholtz (1 review written)

They did not have the car which we originally booked ready, as another renter used the car longer than booked. Without hesitation they just upgraded to another car and we received a brand new Peugeot to drive. Everything in place and just a pleasure!… Read Full Review

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★☆☆☆☆

“non existent”

Written on: 19/07/2014 by foydo (1 review written)

Booked a car in Rhodes, Greece. Got to the car hire meeting point at the airport, nobody there. If it wasnt for my hotel owner I would have missed my son's wedding. Also trying to get my deposit back seems an impossible task… Read Full Review

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★★★★☆

“Easy to arrange and great value ”

Written on: 19/07/2014 by vzPage419 (1 review written)

It was simple to book the car we wanted on line and we got the best deal around. When we got the documents the car provider was a respected and reputable car rental company who treated us as one of their own customers. No drama just a great deal… Read Full Review

Foydo's Comment

Written on: 19/07/2014

I think a member of staff wrote this.

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Foydo's Comment

Written on: 19/07/2014

I think a member of staff wrote this.

Reply to this comment
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★☆☆☆☆

“they do what they want”

Written on: 18/07/2014 by Roche206 (1 review written)

I've made a booking in south of france for 15 days. i never had an answer, I don't know if money whas taken of my credit card, and it's impossible to get a Query on the website, always in error... these kind of website are horrible, no respect of the customers, no way to contact them, NEVER RENT OF THIS WEBSITE!!!!… Read Full Review

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★★★★★

“Friendly, helpful, great”

Written on: 17/07/2014 by Elisabeth154 (1 review written)

Everything went very smoothly, from the moment I booked the car until I returned it. Thank you very much for you service… Read Full Review

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★☆☆☆☆

“The worst car rental org. ever!”

Written on: 16/07/2014 by Margriet (1 review written)

They made a mistake and probably think it will go away by simply ignoring my emails about it. i The recommended link on their website isn't working so i hád to write emails instead. I do not know what to expect when i arrive at Carcassonne Apt. but if their social skills are equall to their services than i'm afraid that i paid for nothing at all.... Be wiser than me and go to someone else!! Margriet, Amsterdam- the Netherlands… Read Full Review

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★☆☆☆☆

“They Cancelled My Car”

Written on: 12/07/2014 by 384West (1 review written)

I booked a car rental from the Dublin Airport through Argus Car Hire and ended up being billed by CarTrawler. When I showed up at the car rental counter, voucher in hand, the agent informed my that CarTrawler had cancelled my reservation. There was no other car available. Me and the three children I was traveling with were forced to make alternate, very expensive rental last-minute arrangments. Now, CarTrawler is dragging their feet about giving me a refund, demanding documentation, photos… Read Full Review

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★★☆☆☆

“Dishonest Rental Company”

Written on: 12/07/2014 by DavidShep (1 review written)

I recently booked a car for Norway. Everything seemed okay until we returned home & found that AVIS had charged us approximately £45 for collecting our car at an airport. This was however clearly stated as covered by our contract. I contacted AVIS by e-mail and they advised me that it was NOT covered by Cartrawler! Cartrawler ignore all my e-mails so I've sent all the paperwork to my credit card provider… Read Full Review

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★☆☆☆☆

“The worst car rental of my life”

Written on: 08/07/2014 by ikatoura (1 review written)

Their site is confusing about the insurance with 0 euro excess. You pay the insurance and the car provider does not recognize this insurance and asks for excess on your visa card. I booked through ViVa.gr but they have nothing to do with this booking they told me that they just host car trawler site inside their website. They try to confuse you so you accept the rip-off. I called viva and the answer was: We have nothing to do with them you have to send an email to car trawler the email… Read Full Review

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★☆☆☆☆

“Better not to use”

Written on: 05/07/2014 by 463Whittaker (1 review written)

The fundamental problem here is that they work with rental companies such as Bunchbinder, also known as Dollar/ Thrifty (check their appalling reviews on the internet). And when serious problems occur, like they occured to me recently, you are on your own dealing with them (Cartrawler will not help you). I have come to the conclusion that it is much, much safer to book directly using companies you trust. With cartrawler you never know who you end up with as the rental company. Avoid… Read Full Review

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★☆☆☆☆

“APPALLING”

Written on: 03/07/2014 by anndivo (2 reviews written)

WAS INSTRUCTED TO PAY BY CREDIT CARD. PRODUCED THE CREDIT CARD DETAILS WERE TAKEN THEN COMPANY (ERBOY TURKEY) DEMANDED 786LIRA. WE HAD ALREADY PAID CAR TRAWLER WAIVER AND DEPOSIT IN UK AND EXPLAINED THIS WAS THE WAY CAR TRAWLER SAID WE HAD TO PAY BUT ERBOY WERE NOT INTERESTED AND LEFT US STRANDED AT DALAMAN AIRPORT AT 3AM IN THE MORNING. WE PHONED CAR TRAWLER STRAIGHT AWAY AND WERE TOLD THE COMPANY SHOULD HAVE BEEN SATISFIED WITH CREDIT CARD BUT SAID THE MATTER WOULD BE SORTED OUT WHEN WE… Read Full Review

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★★★★★

“no problems with this car hire”

Written on: 22/06/2014 by kobush (1 review written)

after making car hie resevation,I was worried to see the low rate of this car hire agency,i even emailed europecar to make shure that cartrawler made the reservation there for me. every thing was smooth and even car was upgraded to 2 classes higher. every thing was fine.and i was happy. of course that car hire agency that have low prices (lower margin of profit)and higher volume of reservations (because of the low price)some mistakes occures,and you only hear those how had problems (that can be… Read Full Review

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★☆☆☆☆

“I booked a rental car view this website, which was...”

Written on: 18/06/2014 by fuzzc (1 review written)

I booked a rental car view this website, which was linked to thetrainline.com. Upon arrival at Thrifty car rental in Edinburgh, I showed up my council tax bill, however I was refused the car since the bill was just 6 weeks old. On the eleventh hour, I managed to book via Pixorental. CarTrawler is charging £47 as the admin fee, refunding only £59. They charged me £106 during the booking, ideally, fee is charged after the transaction is successful. Customer care just forwards the query to… Read Full Review

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