Cartrawler Reviews - www.cartrawler.com

★★★★☆
4.2 / 5
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Latest Reviews

★☆☆☆☆

“Terrible”

Written on: 25/06/2016 by TrentonWoodard391 (1 review written)

When renting a car on line never pay in advance or you will be sorry. Certain car rentals use Cartrawler as a third party billing. So you will get charged from them and the rental company. The rental car company never discloses that they are using them. You get the up front charge from Cartrawler and then you get a charge from the rental company when you return the car at the counter. Which is well over the cost that you were quoted on line to pay in advance. Good luck trying to get your money… Read Full Review

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★☆☆☆☆

“This is the WORST company DO NOT USE”

Written on: 20/06/2016 by KimFreeman (1 review written)

Do not prepay for any car online. If anything goes wrong with the rental you will NOT get your money back. I have tried to get my money back on a rental for over a month now and when ever I call or write I have been told there are not supervisors or the department just closed. And this last time I just call they hung up on me. WORST COMPANY EVER BUYER BEWARE. If renting a car pay for it at the gate then you are not using Cartrawler because they will take your money from you. Very disappointing!… Read Full Review

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★☆☆☆☆

“ALERT..ALERT... Never EVER trust this company...”

Written on: 18/06/2016 by Cartrawler-victim (1 review written)

All, I booked a car through this company's website and when I went to pickup the car from THRIFTY in Las Vegas,they said your order has been canceled , while they have cashed their money from my visa card already,after I called this company and explaining about the incident they said we will refund your money,they (Cartrawler) have opened a ticket and I have explained and has send all documents,it has been 3 month so far,have called them multiple times,no result as of yet....it is a like a… Read Full Review

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★☆☆☆☆

“CARTRAWLER - IMPERSONAL AND USELESS COMMUNICATORS!!”

Written on: 14/06/2016 by Joex199 (1 review written)

I made a booking online with Cartrawler. There was a problem with my credit card payment so I phoned to make the payment. I subsequently had an e mail saying booking was fine. THEN I received three e mails all cancelling the rental. We decided to play it by ear and hire a car locally in Portugal instead and so considered the matter closed. It seems that when I made the phone call they considered it to be second booking and deducted the full amount from my credit card. We were only made aware of… Read Full Review

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★☆☆☆☆

“Be WARY of the info you receive.”

Written on: 01/06/2016 by DJfromVancouver (1 review written)

We booked a rental car hire for our recent trip to Winnipeg with WestJet. Cartrawler was listed on the recommendations for hiring a car rental. We booked and received all the information for the rental. Supposedly the car rental was off the airport but the taxi fare to the rental agency would be part of the car hire. The info in the emails was followed to the letter. We ended up with a taxi bill going to all the addresses listed in the emails. Turns out the information was outdated. THe… Read Full Review

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★☆☆☆☆

“Do not under any circumstances book a hire car with...”

Written on: 31/05/2016 by colettepumpkin (1 review written)

Do not under any circumstances book a hire car with this company. They basically take your money and if you cannot meet one of their incredibly difficult to understand demands. you don't get the car you have paid for and you dont get your money back. YOU WILL BE LEFT STRANDED, YOU WILL BE SHOUTED AT BY AN AGGRESSIVE ADVISER, YOU WILL HAVE FURTHER DEMANDS FOR MONEY. Please please use someone reputable, these people are not… Read Full Review

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★☆☆☆☆

“We got a car but neither from the company nor the car...”

Written on: 30/05/2016 by thomie (1 review written)

We booked a rental car through Cartrawler after booking a flight with Swiss. Both the rental car company and the car make and model are well-known, good quality brands. After our arrival, we learned that it's not the known company but an unknown company probably with a license deal from the well-known company. It was far away from the rental car center at the airport, with only a dozen vehicles available and only one in our category. It was roughly the same size, but a low quality car make… Read Full Review

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★☆☆☆☆

“Will NOT use again”

Written on: 30/05/2016 by veetmaya (1 review written)

Got an extra fee of EUR 183, charged my credit card a month after. Cartrawler has a customer complaint form that is difficult to use, and after 3,5 weeks they answer that they are unable to help with this uncorrectly charged amount. Will never use them again!… Read Full Review

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★☆☆☆☆

“Worst car rent experience - stay away!”

Written on: 28/05/2016 by VladyS (1 review written)

Booked twice through skyscanner car rent in Milan airport - refused twice my car at Milan malpensa desk - as need to pay 280 euros extra insurance for 12 euros daily car rental. Dully copy-paste answer from support i.e. should read fine print before even placing purchase. … Read Full Review

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★☆☆☆☆

“Downgrade of car”

Written on: 19/05/2016 by 300Higgins (1 review written)

Don't use as you may not get what you booked of course you cant guarantee a particular make and model of car but if you have booked a car for 5 passengers and 2 pieces of luggage you don't expect to get a car that on take 4 people and 1 piece of luggage and to then be told its a comparable car! its not… Read Full Review

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★☆☆☆☆

“No Compassion”

Written on: 19/05/2016 by SydneyHicks351 (1 review written)

Refunds what are they? Had to cancel due to unforeseen circumstances and do the customer services care. Not likely. Would never use them again and advise others to do the same. Really appalling response… Read Full Review

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★☆☆☆☆

“They ignore the customers”

Written on: 17/05/2016 by wyFowler63 (1 review written)

I rented a car from them, they rented an Europcar for me, but unfortunately Europcar did not want to rent me the car in Amsterdam as they said that they don't accept international driving licences, so I had to rent a car with HERTZ. Finally Europcar refunded them the money and they decided to systematically ignore my claim & emails. I'll keep fighting & reviewing them and low quality after support until I get a refund. … Read Full Review

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★☆☆☆☆

“No car on arrival. No apologies. No Refund.”

Written on: 13/05/2016

There was no car available on arrival. No car at all. Had to go to a different rental agent. There was no cars of the same size either. CarTrawler suggested to take any available car with a different rental agent and promised to refund us the expense. Why did I believed them? Finally found a car with a differenet rental agent. Bigger size, but it was the only one available and we had no choice. Cost two and a half times more than the original booking. Now it has been half a year and we… Read Full Review

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★☆☆☆☆

“Disgraceful, BEWARE DO NOT USE”

Written on: 05/04/2016 by CDReviewer (1 review written)

Referred to this Company and OK Rentals via Jet2 carhire website for a hire car in Mallorca. Absolute disaster families including ours with small children kept waiting for 3 hours, YES THREE HOURS, no exaggeration. Hard sell on CDW even though we had our own cover. Did not refund fuel remainder, despite request. I can find nothing positive to say about our hire car experience with this Company. … Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 03/04/2016 by africanrefugee (4 reviews written)

On the 26/03/2016 we had a car hire reservation booked with Goldcar rental (Confirmation No: 9443427) through CarTrawler (Reservation No: ES610505690). However due to problems at Stanstead Airport in the UK we were unable to catch our flight and had to reschedule our flight. However due to the recent air traffic strikes, and it being the Easter weekend, we could only reschedule our flight to 29/03/2016. Immediately on arriving home I contacted Goldcar who advised me to contact CarTrawler who in… Read Full Review

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★☆☆☆☆

“wish I could give minus 5”

Written on: 17/03/2016 by roy7423 (1 review written)

This company now linked with ryan air. Car trawler is an absolute disgrace. If ever an industry needed to drag itself into this century car hire is it and car trawler are the neanderthal of the industry. Booked my car hit through them and when the small print was emailed i saw the iintention to charge my card 995 deposit for 4 days. In event of incident you had to claim back your deposit from AXAinsurance. Stay well clear of these people or learn an expensive lesson… Read Full Review

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★☆☆☆☆

“the worst car rental experience”

Written on: 12/03/2016

The service is unfortunately not adequate when working with Green Motion in London Stansted: 1) web-site and voucher do not specify the closing time, as a consequence i was left without car because "i was late", pity that the concept of "late" is not specified anywhere (nor in the website that enables any time renting, nor in the voucher); 2) your partner green motion has a terrible agreement with the shuttle provider that considers green motion customer as a liability to take in; 3) green… Read Full Review

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★☆☆☆☆

“Fraudulent terms and conditions”

Written on: 03/03/2016 by bvs1980 (1 review written)

In January 2016 I have booked online a car rental in Italy (Bergamo) via CarTrawler. I had a voucher from CarTrawler and a written confirmation approving that I need to make a deposit of 950 Eur to get the car without additional insurance. At the rental desk in Bergamo I was informed, that I should make a deposit of 1200 Eur or get additional insurance for 110 Eur - its occured because CarTrawler provided me with wrong information about terms and conditions. I called CarTrawler customer support… Read Full Review

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★☆☆☆☆

“Very limited miles! Obscenely fraudulent!”

Written on: 04/02/2016 by Patmalico (1 review written)

On the website they explicitly say the cars have unlimited miles. I booked the car, gave my credit card information and when I get to the airport the clerk tells me that the car has limited miles after all. I tried to contact them over the phone, but all the numbers I could find online were disconnected. Since we were going to travel between Lisbon and Paris, 60km/day was a little absurd. The clerk suggested we didn't get the car, so they wouldn't charge you. So we never even got the car. But… Read Full Review

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★☆☆☆☆

“Sketchy reservation ”

Written on: 28/01/2016 by 155Diaz (1 review written)

Really disappointed with this company. If you are planning a flexible trip- don't book this company. They don't refund you anything when returned early, even though Thrifty said they would. I went to get my car and thrifty charged me an ADDITIONAL $320 on top of the $160 I paid to reserve it and I couldn't cancel my reservation anymore. Granted I was expecting some fees, but I literally ended up paying $100/per day. Complete joke and I'll never use this company again. I also called customer… Read Full Review

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