Cartrawler Reviews - www.cartrawler.com

★★★★☆
4.2 / 5
3611
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Latest Reviews

★☆☆☆☆

“Downgrade of car”

Written on: 19/05/2016 by 300Higgins (1 review written)

Don't use as you may not get what you booked of course you cant guarantee a particular make and model of car but if you have booked a car for 5 passengers and 2 pieces of luggage you don't expect to get a car that on take 4 people and 1 piece of luggage and to then be told its a comparable car! its not… Read Full Review

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★☆☆☆☆

“No Compassion”

Written on: 19/05/2016 by SydneyHicks351 (1 review written)

Refunds what are they? Had to cancel due to unforeseen circumstances and do the customer services care. Not likely. Would never use them again and advise others to do the same. Really appalling response… Read Full Review

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★☆☆☆☆

“They ignore the customers”

Written on: 17/05/2016 by wyFowler63 (1 review written)

I rented a car from them, they rented an Europcar for me, but unfortunately Europcar did not want to rent me the car in Amsterdam as they said that they don't accept international driving licences, so I had to rent a car with HERTZ. Finally Europcar refunded them the money and they decided to systematically ignore my claim & emails. I'll keep fighting & reviewing them and low quality after support until I get a refund. … Read Full Review

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★☆☆☆☆

“No car on arrival. No apologies. No Refund.”

Written on: 13/05/2016

There was no car available on arrival. No car at all. Had to go to a different rental agent. There was no cars of the same size either. CarTrawler suggested to take any available car with a different rental agent and promised to refund us the expense. Why did I believed them? Finally found a car with a differenet rental agent. Bigger size, but it was the only one available and we had no choice. Cost two and a half times more than the original booking. Now it has been half a year and we… Read Full Review

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★☆☆☆☆

“Disgraceful, BEWARE DO NOT USE”

Written on: 05/04/2016 by CDReviewer (1 review written)

Referred to this Company and OK Rentals via Jet2 carhire website for a hire car in Mallorca. Absolute disaster families including ours with small children kept waiting for 3 hours, YES THREE HOURS, no exaggeration. Hard sell on CDW even though we had our own cover. Did not refund fuel remainder, despite request. I can find nothing positive to say about our hire car experience with this Company. … Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 03/04/2016 by africanrefugee (4 reviews written)

On the 26/03/2016 we had a car hire reservation booked with Goldcar rental (Confirmation No: 9443427) through CarTrawler (Reservation No: ES610505690). However due to problems at Stanstead Airport in the UK we were unable to catch our flight and had to reschedule our flight. However due to the recent air traffic strikes, and it being the Easter weekend, we could only reschedule our flight to 29/03/2016. Immediately on arriving home I contacted Goldcar who advised me to contact CarTrawler who in… Read Full Review

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★☆☆☆☆

“wish I could give minus 5”

Written on: 17/03/2016 by roy7423 (1 review written)

This company now linked with ryan air. Car trawler is an absolute disgrace. If ever an industry needed to drag itself into this century car hire is it and car trawler are the neanderthal of the industry. Booked my car hit through them and when the small print was emailed i saw the iintention to charge my card 995 deposit for 4 days. In event of incident you had to claim back your deposit from AXAinsurance. Stay well clear of these people or learn an expensive lesson… Read Full Review

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★☆☆☆☆

“the worst car rental experience”

Written on: 12/03/2016

The service is unfortunately not adequate when working with Green Motion in London Stansted: 1) web-site and voucher do not specify the closing time, as a consequence i was left without car because "i was late", pity that the concept of "late" is not specified anywhere (nor in the website that enables any time renting, nor in the voucher); 2) your partner green motion has a terrible agreement with the shuttle provider that considers green motion customer as a liability to take in; 3) green… Read Full Review

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★☆☆☆☆

“Fraudulent terms and conditions”

Written on: 03/03/2016 by bvs1980 (1 review written)

In January 2016 I have booked online a car rental in Italy (Bergamo) via CarTrawler. I had a voucher from CarTrawler and a written confirmation approving that I need to make a deposit of 950 Eur to get the car without additional insurance. At the rental desk in Bergamo I was informed, that I should make a deposit of 1200 Eur or get additional insurance for 110 Eur - its occured because CarTrawler provided me with wrong information about terms and conditions. I called CarTrawler customer support… Read Full Review

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★☆☆☆☆

“Very limited miles! Obscenely fraudulent!”

Written on: 04/02/2016 by Patmalico (1 review written)

On the website they explicitly say the cars have unlimited miles. I booked the car, gave my credit card information and when I get to the airport the clerk tells me that the car has limited miles after all. I tried to contact them over the phone, but all the numbers I could find online were disconnected. Since we were going to travel between Lisbon and Paris, 60km/day was a little absurd. The clerk suggested we didn't get the car, so they wouldn't charge you. So we never even got the car. But… Read Full Review

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★☆☆☆☆

“Sketchy reservation ”

Written on: 28/01/2016 by 155Diaz (1 review written)

Really disappointed with this company. If you are planning a flexible trip- don't book this company. They don't refund you anything when returned early, even though Thrifty said they would. I went to get my car and thrifty charged me an ADDITIONAL $320 on top of the $160 I paid to reserve it and I couldn't cancel my reservation anymore. Granted I was expecting some fees, but I literally ended up paying $100/per day. Complete joke and I'll never use this company again. I also called customer… Read Full Review

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★☆☆☆☆

“Just a disgraceful organisation”

Written on: 03/01/2016 by Heathbv490 (1 review written)

We booked a vehicle in Canada that was the wrong one -completely different and far too small compared with that advertised and which we entered a contract. Ended up paying a large excess for the car advertised and still waiting for them to provide a refund. I reckon most of the reviews of five stars on here are fake. One liners with no detailed information. You have been warned… Read Full Review

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★☆☆☆☆

“Cancelled booking”

Written on: 16/12/2015 by AddisonHoffman (1 review written)

Booked a car through Ryanair for two weeks over christmas, I didnt know that it was going to be bounced through to Cartrawler. They took the booking only to cancel it before I was to pick up. It has now cost me an extra 150 euros to get a car because of the late booking. Avoid at all costs… Read Full Review

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★☆☆☆☆

“WORST EVER,!!! BEWARE! NO GUARANTEE, RESEVATION GAMBLE! ”

Written on: 10/12/2015 by stocionis (1 review written)

DESERVES NO STARS!!! I secured a reservation with Cartrawler. They set me up for a reservation. When I got to the front desk to pick up my car that I had to pre-pay 1/2 in advance for, they said they didn't have a record of my reservation!! I contacted Cartrawler right away, and they basically said, 'sorry, I guess our system isn't linked to theirs'. WHAT??? so what happened? had to reserve a car as if I just walked in the door for $150 over the promised price, PLUS a downsize in car! Never… Read Full Review

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★☆☆☆☆

“TAKES YOUR MONEY!!!”

Written on: 04/12/2015 by DiyaTurner (1 review written)

I spent quite some time looking at rental cars and charges and I specifically wanted a fuel policy that as full to full. I chose a car through Holiday Autos (Which is owned by Car Trawler) even though it was actually more money to hire the car in the first place to have the full to full fuel option through the site. At the rental desk they forced us to pay for a tank of fuel on credit card up front. I told them it was a full to full policy and I had never been anywhere in the world where you… Read Full Review

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★☆☆☆☆

“this has been my worst experience ever. Starting from...”

Written on: 28/11/2015 by jjegarcia (1 review written)

this has been my worst experience ever. Starting from been a third party to a service in Gatwick that is not located there and you need to be picked up by a car that runs once an hour. Finding any excuse to refuse your rental and then force you to make a last minute reservation at a very high cost. Not recommended....Full of surprises … Read Full Review

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★☆☆☆☆

“Cannot contact them ”

Written on: 04/11/2015 by Farrell12 (1 review written)

I rented a car through AirAsia and was booked through Cartrawler. The times of the rental were wrong by no fault of mine. I cannot contact Air Asia or Cartawler to rectify this. Now I will have to wait and see if there is a car available or if I will need to wait in the airport for 8 hours. Do not trust these guys, as if you have a problem, it will not be addressed!I have tried calling many times but line busy. I cannot find their email, and when I enter information in their system it tells me… Read Full Review

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★★★★★

“CDW”

Written on: 29/10/2015 by RashadBarton1949 (1 review written)

Hired a car from Goldcar in Alicante through Car Trawler. Price was great car was great but CDW was inadequate according to Goldcar. Had a standup argument with agent at the Goldcar desk in Alicante who was refusing to hire me the car unless I took out their own CDW. I refused as I am sick of having all these insurance policies and experience has proved to me that disappointment will follow any claim. Lesson to be learnt - take CDW out direct with hirers and avoid 3rd party (Car Trawler)… Read Full Review

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★☆☆☆☆

“No car and still out of pocket”

Written on: 11/10/2015 by PaisleyHealy396 (1 review written)

Due to flight delays and baggage delays we reached the car hire desk at 11pm - they were due to stay open until midnight - but no one there. 2 adults and 2 kids aged 4 & 8 in the middle of the night in Rome. Stuck. Nothing we could do. A nice lady in Hertz booth got us a hotel. The next morning there was still no car for us unless we wanted to pay 800 euros (instead of the 340 euros quoted). We chose not to hire and took the train. The people on the phone are nice but their rules are… Read Full Review

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★☆☆☆☆

“Fraudulent Expensive Nightmare”

Written on: 09/10/2015 by veGarcia393 (1 review written)

My experience with Car Trawler has been one long, painful, one. If you want to have your credit and debit cards ripped off, have your holiday ruined and spend days trying to recover your money and secure your finances go ahead and book with Car Trawler. Car Trawler / Argus and their associates - in my case Firefly, Valencia Airport,. (check out all the different trading names and AVOID them all....) The price you pay on the Car Trawler website bears no relation to the amount of money that will… Read Full Review

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