Cartrawler Reviews - www.cartrawler.com

★★★★☆
4.2 / 5
3653
84% of users recommend this
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Latest Reviews

★★★★★

“AIRAUTO best car rental”

Written on: 01/12/2016 by KylanCrabtree54 (1 review written)

excelent car rental in faro airport AIRAUTO CAR RENTAL the BESTTTTTT… Read Full Review

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★☆☆☆☆

“Car Rental in Fuerteventura ( Goldcar)”

Written on: 22/11/2016 by TJackson1 (1 review written)

I hired a car through this websiteas I was going to Fuerteventura.On arrival at the airport and queing at the desk it took me 3 1/2 hours to get the car. When I went to collect the car it was dirty,had dents and scratches all over it. I could not get my case in the boot despite the fact i ordered a family car for 5 people. I was charged 96 euro for a full tank of petrol and there was none in it.They charged me 129 euro for insurance despite me taking out extra insurance with Cartrawler when I… Read Full Review

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★☆☆☆☆

“see how LOCAUTO at Naples abused us and took our money.”

Written on: 21/11/2016

on Sept.26th we got an ordered car at Napoly cappodicino airport.it was suoposed to be VW TURAN or similar(high car:my partner is disabled man) but they gave us "Ford Focus" WITH NO A SPARE TIRE AS A COMPANY POLICY. on saturday night, Oct.1st, 2330,at Cisternino, small town at the far south of Italy, we had a flat tire at the front right wheel.we stopped imedietly and didn't succeed to refill the tire, using the inflating set.local taxi drivers tald us there was no chance to find someone who… Read Full Review

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★☆☆☆☆

“Not able to follow up a complaint to Car rental company”

Written on: 17/11/2016 by Sonnyv298 (1 review written)

Ordered an estate, but no one left when we arrived at Bologna (the plan was at schedule). Cartrawler used 2 months to start handle my complaint. And after 5 month they cancelled any more attempt to receive some refund from Scilily by car. Even if the FAQ are stating this as an example for when you can expect redused rental rate. At another occasion I was ordering an rental car by use of Finn.no and all details indicating that I was ordering directly from Alamao. First when I receive my… Read Full Review

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★☆☆☆☆

“WRONGLY CHARGED FOR CAR THAT WAS IN WRONG COUNTRY”

Written on: 24/10/2016 by 237Carney (1 review written)

This is totally unacceptable, our flight was from Stansted to Knock…… We booked the car for collection at Knock Airport…..the booking through Ryanair automatically booked the car to be collected at STANSTED. Therefore there was no car at Knock for us to collect. We expect full refund for this, if we do not receive full refund in the next 48hours then we shall start legal proceedings and we shall be complaining to trading standards. … Read Full Review

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★☆☆☆☆

“Cartrawler is a Ripoff compnay”

Written on: 11/10/2016 by 314Sheehan (1 review written)

I paid Cartrawler the whole amount of Rental and in their agreement says everything is included. But on the day or return when I asked for my Deposit from Alamo/Enterprise main location in Frankfurt Airport, they are claiming that my 250 Euro deposit is part of the deal which clearly they told me that this is a deposit and I will get it back. Cartrawler did nothing about it. Just end it up paying more than I normally pay. Getting car from Cartrawler is a ripoff… Read Full Review

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★☆☆☆☆

“my rental did not take place”

Written on: 10/10/2016 by Moraru (1 review written)

I have just arrived in Rome and I was refused to pick up my car because I dont have a credit card. The info about the need credit card came to me with the voucher by emai after I paid the car rent for 3 days using a debit card. Then I checked your FAQ and it says that I can book a car even if I have a Debit Card. At 23-00 we were treated very disgraceful by the guy at the desk and he made us go away in the rain, a very heavy rain, becuase he said he had to wait for us one hour over his working… Read Full Review

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★☆☆☆☆

“Just plain rude”

Written on: 07/10/2016 by BasAlbers (1 review written)

Having booked a car at Schiphol airport, it turned out that we needed a credit cart with pin-code to pick up the car. This was not stated anywhere when we made reservations and we therefore did not have a code/I did not know my code. The guy at the desk (Budget) kept repeating that it was our fault, because we needed to bring the code. Which we would have done, if they had told us. But that did not make sense to him, because it was our code and we needed to bring it... We did not get the car… Read Full Review

Moraru's Response to BasAlbers's Review

Written on: 10/10/2016

Same here,

poor service

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★☆☆☆☆

“NEVER AGAIN!”

Written on: 03/10/2016 by STALDER (1 review written)

Misleaded by a link on the SWISS internet site I booked a car for Brindisi Airport with cartrawler. Giving the impression of a package deal with some minor additional charges, I paid € 340.- in advance to cartrawler. In Brindisi the Rental Agreement was made with europcar. On the final invoice I had to notice that cartrawler had transferred to europcar the amount of € 242.- . The difference of € 98.- (29%) has evaporated in this can of worms in Ireland. What for? Mail and phone… Read Full Review

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★☆☆☆☆

“Customer Service - NON EXISTANT”

Written on: 27/09/2016 by HollyFallon1964 (1 review written)

Hired a car for a week using the airline website thinking any company advertised would be reputable. Turned out to be Sicily by Car who have Car Trawler as their agent. Collected car from a very abrupt "sales" person . We agreed to extra insurance and 2nd named driver costing 102 euros. When arrived home saw that the nominated Bank account had been debited for 170euros (approx) Despite various emails and telephone calls to Sicily by Car and "opening" a case with Car Trawler - no explanations… Read Full Review

Moraru's Comment

Written on: 10/10/2016

Same here,
Wrong emails and Ryan Air says to call Their customer NON EXISTANT customer service

BAD SERVICE

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★☆☆☆☆

“Not Returning my Deposit”

Written on: 23/09/2016 by Nahidm (1 review written)

I am not getting any respond from Cartrawler.com. Partner company Alamo/Enterprise in Frankfurt/Terminal one Airport is not returning my deposit and Cartrawler is not responding to any of my emails. On the day of getting my car, Enterprise asked for 250 Euro Deposit. then the guy who show us the car, asked us if we have an insurance which I said yes. then he said with extra 159 euro you can have full insurance and hassle free and we agree to it. Now after almost 2 months of our vacation we… Read Full Review

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★☆☆☆☆

“I prepaid! They didn't have a car for me! Bad service!”

Written on: 22/09/2016 by McCormick457 (1 review written)

I reserved a large SUV online to transport my family to a funeral in another state. I prepaid to take advantage of the lower rate. When I arrived at the facility the lights were off and no one was there even though it's supposed to be open 24/7. I waited until someone finally got there only to find out that there were no cars AT ALL and none expected to come in any time soon. I was asked if it would be a problem to drive 1 hour away to pick up another car. Are you kidding me? When I requested a… Read Full Review

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★☆☆☆☆

“I never got the car that rented I had to rent from an...”

Written on: 21/09/2016 by Urgenc (1 review written)

I never got the car that rented I had to rent from an other rental company and paid almost the double amount I don know if I'll get my £274 back I got to have word with travel republic when I get back to uk the staff at assist car rental was hopeless and useless very unhelpful very cold people I highly want to warn everybody cartrawler and dodgy brother car hire company ( assist car rental) they don't assist anything good but disappointment headache ant trouble don't rent anything from this… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 20/09/2016 by NW67 (2 reviews written)

Sensationally appalling customer service encounter with CarTrawler and their appointed rental company Marbesol. We'd booked and paid for a 5 door car with space for 4x luggage (5 of us travelling together). On our arrival, we were given a 3 door car, and when I queried it, they rudely told me 'a 3 door car should be fine for your needs'. When I insisted that they give me the car type that we'd booked, with 5 doors, we were then given a VW Polo - which on their website states 2x luggage! An hour… Read Full Review

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★☆☆☆☆

“Don´t use this compay!!!”

Written on: 29/08/2016 by christianpetersen (1 review written)

Don´t use this Company for car hire! We used this Company for car hire i Barcelona/Spain in juli/2016. They used Goldcar for their car rentalpartner. We took a insurence for the car, and got a price from Car Trawler Goldcar refused to let us have the car unless we signed a extra insurence for 300 euro . Car travel agent have i 3 different letters refused too help us in this matter and we are very disapointed in ther handling of booking cars through there´s partners. You Think you will save… Read Full Review

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★☆☆☆☆

“I was discriminated on the basis of ethnic/country of...”

Written on: 27/08/2016 by 1969Flanagan (1 review written)

Be very careful, they display a price and once you input your home address, in my case the price jumped with more than 15% and all of that was done before my very eyes and also of two witnesses standing nereby me at the time when I filled in the application. There was nothing I could do because I needed urgently the car and I already filled in my credit card details. The car rental AVIS told me to complain directly to them, but they did not even bother to replay to my email and by phone they… Read Full Review

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★☆☆☆☆

“THE WORST”

Written on: 26/08/2016 by DEFAZ (1 review written)

TWO MONTHS AGO PROMISED I WILL GET NOT ALL MY REFUND BUT JUST A FEW DOLLARS BACK AND NOTHING HAS BEEN CREDITED TO MY ACCOUNT. DO NOT BOOK WITH DOLLAR RENT A CAR COMPANY THEY USE THIS COMPANY FOR PAYMENT, THEN THE CUSTOMER IS THE ONE THAT GETS SCREWED AT THE END… Read Full Review

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★☆☆☆☆

“How to get ripped off”

Written on: 24/08/2016 by smith27 (2 reviews written)

I will not book this way again. I paid for extra insurance via the Ryanair website to "give me peace of mind". When I picked up the car I was given an unreadable copy of the agreement and I asked what am I paying for - the answer was just fuel. No mention was made of £65 of damage waivers etc. When I got home I realised what I had been charged for. My complaints have got nowhere and they claim the products were explained to me which I know is a lie on their part. How many millions are rental… Read Full Review

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★☆☆☆☆

“Extra Fees are a ripoff!! ”

Written on: 22/08/2016 by 440Hansen (1 review written)

Hi I am not at all happy with Goldcar and Cartrawler. I already booked several times with Cartrawler, but the first and the last time Goldcar. First they charged me 14 Euro when I got the car. Then they charged another 35 Euro for "Check-In Vehicle documents"?? and 67,54 Euro for late return because I gave back the car 12:30 instead of 11:30 (the time Cartrawler automatically generated at booking). The flight was departing 14:30! All in all 116,54 Euro for no added value!… Read Full Review

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★☆☆☆☆

“Terrible experience- very bad customer service don't use t”

Written on: 20/08/2016 by WTF. (1 review written)

I'm absolutely furious about the service received today. I booked a car for my parents holiday paid on my debit card and called to make sure my parents could use their debit card on arrival as additional insurance. My parents arrived in Shannon headed to Europacar only to be told they needed to pay additional insurance over 23 pounds a day ...... Jobs worth on the desk was very rude and needs educating in customer service. DO NOT USE this company if you are hiring a car and only have a… Read Full Review

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