Cartrawler Reviews - www.cartrawler.com

★★★★☆
4.2 / 5
3627
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Latest Reviews

★☆☆☆☆

“Ripped off”

Written on: 25/07/2016 by PaytonHowe (1 review written)

This is Day Five dealing with Dollar Car Rental and Car Trawler. Both companies are blaming each other for the Double Billing. Both companies have failed to resolve this issue. Dollar Car Rental recieved double payment and refuse to correct the Situation. It appears that Dollar Car rental is willing to lose a Customer to Maxiumize thier profit and lose a future customers. PLEASE ANYONE DEALING WITH THIRD PARTY COMPANIES AND DOLLAR CAR RENTAL. BE WELL AWARE THAT IF A PROBLEM OCCURS THAT BOTH… Read Full Review

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★☆☆☆☆

“Cartrawler rip-off with Thrifty”

Written on: 16/07/2016 by Rex338 (1 review written)

VERY BAD customer service with Cartrawler. Book this company through Hotel.com, never heard of this but trust Hotel.com. Rent a car with Thrifty in Los Angeles. The booking voucher from Cartwaler shows I have pre-paid for the rental cost with taxes and LDW. When return the car, I noticed that Thrifty mixed up my rental with somebody else, so I charged with rental fee, L.D.W., Tax and some other charges. Contact Cartrawler Customer service in hope that they will negotiate with Thrifty, sent all… Read Full Review

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★☆☆☆☆

“USA residents must have an International Driver's License”

Written on: 12/07/2016 by Holland79 (1 review written)

We traveled to Italy in late June via Emirates Airlines. We booked our rental car through Emirates partners Car Trawler and Goldcar rental. When we arrived to pick up our pre-reserved and pre-paid car at Goldcar, we were told we must have an International Driver's license. When we produced the online reservation voucher at the counter we noted that there was no requirement to obtain an International Driver's License prior to our visit. We were denied the car and, after a 2-hour wait in a… Read Full Review

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★☆☆☆☆

“ineffective service”

Written on: 12/07/2016 by Bjoernborg1704 (1 review written)

I almost booked through virgin's partner program for car hire, going through the booking process I thought to double check the price with the car hire provider - thrifty. There was a marketable difference in price, so I wanted to establish how one would go about leveraging their advertised "Price promise". After searching for a while I managed to get a number for Cartrawler of the Virgin customer relations, when speaking to an individual, I was instructed to make the booking and then follow a… Read Full Review

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★☆☆☆☆

“Double charging”

Written on: 12/07/2016 by joeyee (1 review written)

It appears I paid in advance for a car in San Jose CA and then paid Fox rentacar again. Fox asked for a voucher which I did not have. I went to the cartrawler website and can't seem to get my email through. Wish I had read the reviews before. I see at least one other person was charged twice like I was. Once from Carhire and then from Fox… Read Full Review

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★☆☆☆☆

“target rent Sardinia awful”

Written on: 06/07/2016 by pollyTargetRent (1 review written)

Target Rent, from Olbia Airport Sardinia, dreadful service. No one at airport to pickup, after many phone call to target rent and around an hour later, only the drivers were picked up, not the party. Taken to target rent office, had to wait a further 45 mins to be served. All our paperwork stated a 2000 euro deposit required, but target rent insisted on a 3000 euro's deposit per vehicle, we were hiring 2 x 7 seater vehicles(on web site at time of booking these were described as Ford Galaxy or… Read Full Review

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★☆☆☆☆

“Was please with the price I should have know it was a...”

Written on: 01/07/2016 by upsetcustomer1000000 (1 review written)

Was please with the price I should have know it was a ripoff since it was the cheapest car rental on airport. When I found over charges on my statement I sent in a claim and waited over the 20 business days for processing. Have not heard back since they told me it would take 20 days to review the claim. I wish I would have seen the reviews ahead of time but when I was looking back in April it seemed ok. There is a scam going on here but not sure how to protect myself from it next time… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 25/06/2016 by TrentonWoodard391 (1 review written)

When renting a car on line never pay in advance or you will be sorry. Certain car rentals use Cartrawler as a third party billing. So you will get charged from them and the rental company. The rental car company never discloses that they are using them. You get the up front charge from Cartrawler and then you get a charge from the rental company when you return the car at the counter. Which is well over the cost that you were quoted on line to pay in advance. Good luck trying to get your money… Read Full Review

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★☆☆☆☆

“This is the WORST company DO NOT USE”

Written on: 20/06/2016 by KimFreeman (1 review written)

Do not prepay for any car online. If anything goes wrong with the rental you will NOT get your money back. I have tried to get my money back on a rental for over a month now and when ever I call or write I have been told there are not supervisors or the department just closed. And this last time I just call they hung up on me. WORST COMPANY EVER BUYER BEWARE. If renting a car pay for it at the gate then you are not using Cartrawler because they will take your money from you. Very disappointing!… Read Full Review

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★☆☆☆☆

“ALERT..ALERT... Never EVER trust this company...”

Written on: 18/06/2016 by Cartrawler-victim (1 review written)

All, I booked a car through this company's website and when I went to pickup the car from THRIFTY in Las Vegas,they said your order has been canceled , while they have cashed their money from my visa card already,after I called this company and explaining about the incident they said we will refund your money,they (Cartrawler) have opened a ticket and I have explained and has send all documents,it has been 3 month so far,have called them multiple times,no result as of yet....it is a like a… Read Full Review

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★☆☆☆☆

“CARTRAWLER - IMPERSONAL AND USELESS COMMUNICATORS!!”

Written on: 14/06/2016 by Joex199 (1 review written)

I made a booking online with Cartrawler. There was a problem with my credit card payment so I phoned to make the payment. I subsequently had an e mail saying booking was fine. THEN I received three e mails all cancelling the rental. We decided to play it by ear and hire a car locally in Portugal instead and so considered the matter closed. It seems that when I made the phone call they considered it to be second booking and deducted the full amount from my credit card. We were only made aware of… Read Full Review

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★☆☆☆☆

“Be WARY of the info you receive.”

Written on: 01/06/2016 by DJfromVancouver (1 review written)

We booked a rental car hire for our recent trip to Winnipeg with WestJet. Cartrawler was listed on the recommendations for hiring a car rental. We booked and received all the information for the rental. Supposedly the car rental was off the airport but the taxi fare to the rental agency would be part of the car hire. The info in the emails was followed to the letter. We ended up with a taxi bill going to all the addresses listed in the emails. Turns out the information was outdated. THe… Read Full Review

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★☆☆☆☆

“Do not under any circumstances book a hire car with...”

Written on: 31/05/2016 by colettepumpkin (1 review written)

Do not under any circumstances book a hire car with this company. They basically take your money and if you cannot meet one of their incredibly difficult to understand demands. you don't get the car you have paid for and you dont get your money back. YOU WILL BE LEFT STRANDED, YOU WILL BE SHOUTED AT BY AN AGGRESSIVE ADVISER, YOU WILL HAVE FURTHER DEMANDS FOR MONEY. Please please use someone reputable, these people are not… Read Full Review

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★☆☆☆☆

“We got a car but neither from the company nor the car...”

Written on: 30/05/2016 by thomie (1 review written)

We booked a rental car through Cartrawler after booking a flight with Swiss. Both the rental car company and the car make and model are well-known, good quality brands. After our arrival, we learned that it's not the known company but an unknown company probably with a license deal from the well-known company. It was far away from the rental car center at the airport, with only a dozen vehicles available and only one in our category. It was roughly the same size, but a low quality car make… Read Full Review

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★☆☆☆☆

“Will NOT use again”

Written on: 30/05/2016 by veetmaya (1 review written)

Got an extra fee of EUR 183, charged my credit card a month after. Cartrawler has a customer complaint form that is difficult to use, and after 3,5 weeks they answer that they are unable to help with this uncorrectly charged amount. Will never use them again!… Read Full Review

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★☆☆☆☆

“Worst car rent experience - stay away!”

Written on: 28/05/2016 by VladyS (1 review written)

Booked twice through skyscanner car rent in Milan airport - refused twice my car at Milan malpensa desk - as need to pay 280 euros extra insurance for 12 euros daily car rental. Dully copy-paste answer from support i.e. should read fine print before even placing purchase. … Read Full Review

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★☆☆☆☆

“Downgrade of car”

Written on: 19/05/2016 by 300Higgins (1 review written)

Don't use as you may not get what you booked of course you cant guarantee a particular make and model of car but if you have booked a car for 5 passengers and 2 pieces of luggage you don't expect to get a car that on take 4 people and 1 piece of luggage and to then be told its a comparable car! its not… Read Full Review

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★☆☆☆☆

“No Compassion”

Written on: 19/05/2016 by SydneyHicks351 (1 review written)

Refunds what are they? Had to cancel due to unforeseen circumstances and do the customer services care. Not likely. Would never use them again and advise others to do the same. Really appalling response… Read Full Review

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★☆☆☆☆

“They ignore the customers”

Written on: 17/05/2016 by wyFowler63 (1 review written)

I rented a car from them, they rented an Europcar for me, but unfortunately Europcar did not want to rent me the car in Amsterdam as they said that they don't accept international driving licences, so I had to rent a car with HERTZ. Finally Europcar refunded them the money and they decided to systematically ignore my claim & emails. I'll keep fighting & reviewing them and low quality after support until I get a refund. … Read Full Review

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★☆☆☆☆

“No car on arrival. No apologies. No Refund.”

Written on: 13/05/2016

There was no car available on arrival. No car at all. Had to go to a different rental agent. There was no cars of the same size either. CarTrawler suggested to take any available car with a different rental agent and promised to refund us the expense. Why did I believed them? Finally found a car with a differenet rental agent. Bigger size, but it was the only one available and we had no choice. Cost two and a half times more than the original booking. Now it has been half a year and we… Read Full Review

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