Cartrawler Reviews - www.cartrawler.com

★★★★☆
4.2 / 5
3637
84% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Cartrawler www.cartrawler.com - Ask a question now

Media Gallery for Cartrawler www.cartrawler.com

Cartrawler www.cartrawler.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“THE WORST”

Written on: 26/08/2016 by DEFAZ (1 review written)

TWO MONTHS AGO PROMISED I WILL GET NOT ALL MY REFUND BUT JUST A FEW DOLLARS BACK AND NOTHING HAS BEEN CREDITED TO MY ACCOUNT. DO NOT BOOK WITH DOLLAR RENT A CAR COMPANY THEY USE THIS COMPANY FOR PAYMENT, THEN THE CUSTOMER IS THE ONE THAT GETS SCREWED AT THE END… Read Full Review

Report this review
★☆☆☆☆

“How to get ripped off”

Written on: 24/08/2016 by smith27 (2 reviews written)

I will not book this way again. I paid for extra insurance via the Ryanair website to "give me peace of mind". When I picked up the car I was given an unreadable copy of the agreement and I asked what am I paying for - the answer was just fuel. No mention was made of £65 of damage waivers etc. When I got home I realised what I had been charged for. My complaints have got nowhere and they claim the products were explained to me which I know is a lie on their part. How many millions are rental… Read Full Review

Report this review
★☆☆☆☆

“Extra Fees are a ripoff!! ”

Written on: 22/08/2016 by 440Hansen (1 review written)

Hi I am not at all happy with Goldcar and Cartrawler. I already booked several times with Cartrawler, but the first and the last time Goldcar. First they charged me 14 Euro when I got the car. Then they charged another 35 Euro for "Check-In Vehicle documents"?? and 67,54 Euro for late return because I gave back the car 12:30 instead of 11:30 (the time Cartrawler automatically generated at booking). The flight was departing 14:30! All in all 116,54 Euro for no added value!… Read Full Review

Report this review
★☆☆☆☆

“Terrible experience- very bad customer service don't use t”

Written on: 20/08/2016 by WTF. (1 review written)

I'm absolutely furious about the service received today. I booked a car for my parents holiday paid on my debit card and called to make sure my parents could use their debit card on arrival as additional insurance. My parents arrived in Shannon headed to Europacar only to be told they needed to pay additional insurance over 23 pounds a day ...... Jobs worth on the desk was very rude and needs educating in customer service. DO NOT USE this company if you are hiring a car and only have a… Read Full Review

Report this review
★☆☆☆☆

“When things go wrong, CarTrawler are not there to help”

Written on: 12/08/2016 by RogerJ65 (1 review written)

i booked a car through CarTrawler for a pick up in late June 16 at Barcelona airport. What a mistake i made. CarTrawler used a company called Interrent. Horrific. I arrived at the desk at 10:15pm and was 15th in the queue. By midnight they had served 4 people. I had my wife and kids with me and we were looking at getting served between 3 and 4am which is clearly ridiculous - especially since there was only a queue of 15 people. I tried to speak to the desk agent but clearly he had seen this… Read Full Review

Report this review
★☆☆☆☆

“Terrible car hire experience”

Written on: 08/08/2016 by EstherTennant45 (1 review written)

While staying in Plama Mallorca we decided to hire a car. We went on line & I found a car through car trawler. Once we booked we found out we were assigned a car from Goldcar which had I realised I wouldn't have gone with as we we've had problems with them before. We were 15 minutes away from the airport so jumped in a cab & when we arrived there was what could only be described as quite an angry mob around the Goldcar desk. We spoke to some who had been waiting over 3 hours. Our ticket… Read Full Review

Report this review
★☆☆☆☆

“Double payment”

Written on: 07/08/2016

I paid 89,10 eur for the reservation to your company. Drive on Holidays - Faro - Algarve didn't give me the money back. Wasn't that amount an advance?They accepted the reservation, but didn't care about the amount paid in advance. I want my money back… Read Full Review

Report this review
★☆☆☆☆

“I booked directly online with Thrifty Car rental....”

Written on: 05/08/2016 by Masonsn1948 (1 review written)

I booked directly online with Thrifty Car rental. Later found out I had booked with Car Trawler (complete shock to me) and had to pay twice. Still trying to get my money back but it's nearly impossible given their complicated procedure. Go elsewhere.I got to the Thrifty counter in Boston and they would not allow me to use my debit card, nor would Car Trawler release the money. Car Trawler uncooperative about the whole situation… Read Full Review

Report this review
★☆☆☆☆

“worse experience”

Written on: 04/08/2016 by VasileToma (1 review written)

This e-mail proves me that you are a distrust company. I paid to you the full charge for one week rental of Volkswagen Golf/Kia Cee'd or simlar and I didn't receive that car. This is why I will post a message in every place I find on the internet to tell to your possible clients how bad are your services, how bad you treat clients, so everyone will know better and avoid you. I will send a complain to European Institutions regarding your very bad services. My lawyers are studying and evaluating… Read Full Review

Report this review
★☆☆☆☆

“THE WORST EVER”

Written on: 28/07/2016 by 248Massey (1 review written)

I had very very bad experience overall from the beginning of my booking to the rubbish customer service who i wasted so much time by calling to resolve a very simple matter & was hoping to get my money back because of a flight delay & car rental people made me make a new car reservation, and cancel my first booking, when i called "Cartrawler" at first instant & explained what happened, they promised to refund my money i paid first but nothing of course has been refunded and every time i call… Read Full Review

Report this review
★☆☆☆☆

“Ripped off”

Written on: 25/07/2016 by PaytonHowe (1 review written)

This is Day Five dealing with Dollar Car Rental and Car Trawler. Both companies are blaming each other for the Double Billing. Both companies have failed to resolve this issue. Dollar Car Rental recieved double payment and refuse to correct the Situation. It appears that Dollar Car rental is willing to lose a Customer to Maxiumize thier profit and lose a future customers. PLEASE ANYONE DEALING WITH THIRD PARTY COMPANIES AND DOLLAR CAR RENTAL. BE WELL AWARE THAT IF A PROBLEM OCCURS THAT BOTH… Read Full Review

Report this review
★☆☆☆☆

“Cartrawler rip-off with Thrifty”

Written on: 16/07/2016 by Rex338 (1 review written)

VERY BAD customer service with Cartrawler. Book this company through Hotel.com, never heard of this but trust Hotel.com. Rent a car with Thrifty in Los Angeles. The booking voucher from Cartwaler shows I have pre-paid for the rental cost with taxes and LDW. When return the car, I noticed that Thrifty mixed up my rental with somebody else, so I charged with rental fee, L.D.W., Tax and some other charges. Contact Cartrawler Customer service in hope that they will negotiate with Thrifty, sent all… Read Full Review

Report this review
★☆☆☆☆

“USA residents must have an International Driver's License”

Written on: 12/07/2016 by Holland79 (1 review written)

We traveled to Italy in late June via Emirates Airlines. We booked our rental car through Emirates partners Car Trawler and Goldcar rental. When we arrived to pick up our pre-reserved and pre-paid car at Goldcar, we were told we must have an International Driver's license. When we produced the online reservation voucher at the counter we noted that there was no requirement to obtain an International Driver's License prior to our visit. We were denied the car and, after a 2-hour wait in a… Read Full Review

Report this review
★☆☆☆☆

“ineffective service”

Written on: 12/07/2016 by Bjoernborg1704 (1 review written)

I almost booked through virgin's partner program for car hire, going through the booking process I thought to double check the price with the car hire provider - thrifty. There was a marketable difference in price, so I wanted to establish how one would go about leveraging their advertised "Price promise". After searching for a while I managed to get a number for Cartrawler of the Virgin customer relations, when speaking to an individual, I was instructed to make the booking and then follow a… Read Full Review

Report this review
★☆☆☆☆

“Double charging”

Written on: 12/07/2016 by joeyee (1 review written)

It appears I paid in advance for a car in San Jose CA and then paid Fox rentacar again. Fox asked for a voucher which I did not have. I went to the cartrawler website and can't seem to get my email through. Wish I had read the reviews before. I see at least one other person was charged twice like I was. Once from Carhire and then from Fox… Read Full Review

Report this review
★☆☆☆☆

“target rent Sardinia awful”

Written on: 06/07/2016 by pollyTargetRent (1 review written)

Target Rent, from Olbia Airport Sardinia, dreadful service. No one at airport to pickup, after many phone call to target rent and around an hour later, only the drivers were picked up, not the party. Taken to target rent office, had to wait a further 45 mins to be served. All our paperwork stated a 2000 euro deposit required, but target rent insisted on a 3000 euro's deposit per vehicle, we were hiring 2 x 7 seater vehicles(on web site at time of booking these were described as Ford Galaxy or… Read Full Review

Report this review
★☆☆☆☆

“Was please with the price I should have know it was a...”

Written on: 01/07/2016 by upsetcustomer1000000 (1 review written)

Was please with the price I should have know it was a ripoff since it was the cheapest car rental on airport. When I found over charges on my statement I sent in a claim and waited over the 20 business days for processing. Have not heard back since they told me it would take 20 days to review the claim. I wish I would have seen the reviews ahead of time but when I was looking back in April it seemed ok. There is a scam going on here but not sure how to protect myself from it next time… Read Full Review

Report this review
★☆☆☆☆

“Terrible”

Written on: 25/06/2016 by TrentonWoodard391 (1 review written)

When renting a car on line never pay in advance or you will be sorry. Certain car rentals use Cartrawler as a third party billing. So you will get charged from them and the rental company. The rental car company never discloses that they are using them. You get the up front charge from Cartrawler and then you get a charge from the rental company when you return the car at the counter. Which is well over the cost that you were quoted on line to pay in advance. Good luck trying to get your money… Read Full Review

Report this review
★☆☆☆☆

“This is the WORST company DO NOT USE”

Written on: 20/06/2016 by KimFreeman (1 review written)

Do not prepay for any car online. If anything goes wrong with the rental you will NOT get your money back. I have tried to get my money back on a rental for over a month now and when ever I call or write I have been told there are not supervisors or the department just closed. And this last time I just call they hung up on me. WORST COMPANY EVER BUYER BEWARE. If renting a car pay for it at the gate then you are not using Cartrawler because they will take your money from you. Very disappointing!… Read Full Review

Report this review
★☆☆☆☆

“ALERT..ALERT... Never EVER trust this company...”

Written on: 18/06/2016 by Cartrawler-victim (1 review written)

All, I booked a car through this company's website and when I went to pickup the car from THRIFTY in Las Vegas,they said your order has been canceled , while they have cashed their money from my visa card already,after I called this company and explaining about the incident they said we will refund your money,they (Cartrawler) have opened a ticket and I have explained and has send all documents,it has been 3 month so far,have called them multiple times,no result as of yet....it is a like a… Read Full Review

Report this review
overview