Cartrawler Reviews - www.cartrawler.com

★★★★☆
4.2 / 5
3664
84% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Cartrawler www.cartrawler.com - Ask a question now

Media Gallery for Cartrawler www.cartrawler.com

Cartrawler www.cartrawler.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“This company will rip you off. I booked and paid for...”

Written on: 16/01/2017 by Integrity2 (1 review written)

This company will rip you off. I booked and paid for a hire car with a Visa card and when I arrived to collect the Car they wanted a Credit Card which I did not have. No refund no car this company will take your money give you nothing Money grabbing Thick skinned Basts Worse than people who break into your housesteal from you. Daylight Robbers. STEER ClEAR FROM CAR TRAWLER… Read Full Review

Report this review
★☆☆☆☆

“Rip off”

Written on: 09/01/2017 by 61Stafford (1 review written)

In August 2016 I rented a car with Dollar through Cartrawler. I booked a package including full to full fuel policy and breakdown assistance (which was standard included as a standard). After a long in the queue, I was told at the desk about Dollar's fuel policy. The agent told me that I had to pay for a full tank and could deliver it empty. I told her I rather used the policy that I had booked (full to full), but that was not possible. I wanted to show this on my voucher, which I handed to… Read Full Review

Report this review
★★★★★

“COMPLAIN”

Written on: 09/01/2017 by 21Hamilton (1 review written)

Although my house is on the main street, the secure drive driver didn,t come in front of my house and forced us to walk 600 m with luggagges. We had 3 big and 2 hand luggages. I have made a complaint to the company but they dont care at all.Is this how they care at all.Is this how they care about their customers?… Read Full Review

Report this review
★☆☆☆☆

“Very bad experience”

Written on: 29/12/2016 by Cbailey1977 (1 review written)

Booked a car with Dollar car rental thru these folks. Less than 24 hours later I had to cancel it. Dollar car rentals policy says full reimbursement on the car rental if I cancel it more than 24 hours of picking the car up. But now, I am being charged $55.00 for cancelling the policy and its way more than 24 hours in advance. I called both this company and dollar car rental and said if that was the way it was going to be, go ahead and book the car because the total bill was going to about… Read Full Review

Report this review
★☆☆☆☆

“No show and unreliable”

Written on: 24/12/2016 by piPollard249 (1 review written)

There was no one to pick us at the airport. My wife had been travelling for 17 hours flying from Calgary to Amsterdam and then to Lisbon where someone was supposed to wait with her name on a board at the arrivals. Her plane was on time and she was 5mn early, then waited for an hour and no one ever showed up. Lost time and money making calls between Lisbon and Calgary and then to Dublin. Cartrawler just gave us a local phone number and said if someone still didn't show up to call them back for a… Read Full Review

Report this review
★☆☆☆☆

“CT still work with the unethical business DELPASO MALAGA”

Written on: 20/12/2016

You should read the user reviews of this company DELPASO CAR RENTAL They routinely charge customers who have not taken out their insurance eye watering charges for 'scratches' they find on the cars. Their initial sales technique is so pushy as to be threatening and frightening to some i imagine. Just read all the customer reviews. I ask myself why the Malaga Consumer Affairs or Tourist authority do nothing? And I ask myself why an Irish company that must be fully aware of the stories about… Read Full Review

Report this review
★☆☆☆☆

“4 o'clock in the morning in rome”

Written on: 07/12/2016 by McLeodmq366 (1 review written)

Waiting for my cartrawler car in vain. Making 2 phone calls to England. At last finding at that time of the day a normal taxi, with which we manage to catch our plane. After the trip: Cartrawler has time to pay the refund. Some mail contact. Up to now I haven't got the complete money back, which I had to spent to organize a subsitute car. Mails to organize the complete refund, don't get answered. Thank You cartrawler!… Read Full Review

Report this review
★☆☆☆☆

“A scam and Rob out . Avoid car trawler !!!”

Written on: 05/12/2016 by TylerWiley (1 review written)

It's rob out - I paid on line 10 percent pf 220 euros at Cartrawler and balance will be charge on the day I got the car . When my credit card bill arrive I was charge fanother 220 by Solamar where I got. The vehicle and the remaining 90 percebr from Cartrawler . So I paid double !!! Solmar car rental and Cartrawler . I complained to car trawler that there was double charging one from your company and one from solmar - they said you paid for insurance at the desk of solmar . Told car… Read Full Review

Report this review
★★★★★

“AIRAUTO best car rental”

Written on: 01/12/2016 by KylanCrabtree54 (1 review written)

excelent car rental in faro airport AIRAUTO CAR RENTAL the BESTTTTTT… Read Full Review

Report this review
★☆☆☆☆

“Car Rental in Fuerteventura ( Goldcar)”

Written on: 22/11/2016 by TJackson1 (1 review written)

I hired a car through this websiteas I was going to Fuerteventura.On arrival at the airport and queing at the desk it took me 3 1/2 hours to get the car. When I went to collect the car it was dirty,had dents and scratches all over it. I could not get my case in the boot despite the fact i ordered a family car for 5 people. I was charged 96 euro for a full tank of petrol and there was none in it.They charged me 129 euro for insurance despite me taking out extra insurance with Cartrawler when I… Read Full Review

Report this review
★☆☆☆☆

“see how LOCAUTO at Naples abused us and took our money.”

Written on: 21/11/2016

on Sept.26th we got an ordered car at Napoly cappodicino airport.it was suoposed to be VW TURAN or similar(high car:my partner is disabled man) but they gave us "Ford Focus" WITH NO A SPARE TIRE AS A COMPANY POLICY. on saturday night, Oct.1st, 2330,at Cisternino, small town at the far south of Italy, we had a flat tire at the front right wheel.we stopped imedietly and didn't succeed to refill the tire, using the inflating set.local taxi drivers tald us there was no chance to find someone who… Read Full Review

Report this review
★☆☆☆☆

“Not able to follow up a complaint to Car rental company”

Written on: 17/11/2016 by Sonnyv298 (1 review written)

Ordered an estate, but no one left when we arrived at Bologna (the plan was at schedule). Cartrawler used 2 months to start handle my complaint. And after 5 month they cancelled any more attempt to receive some refund from Scilily by car. Even if the FAQ are stating this as an example for when you can expect redused rental rate. At another occasion I was ordering an rental car by use of Finn.no and all details indicating that I was ordering directly from Alamao. First when I receive my… Read Full Review

Report this review
★☆☆☆☆

“WRONGLY CHARGED FOR CAR THAT WAS IN WRONG COUNTRY”

Written on: 24/10/2016 by 237Carney (1 review written)

This is totally unacceptable, our flight was from Stansted to Knock…… We booked the car for collection at Knock Airport…..the booking through Ryanair automatically booked the car to be collected at STANSTED. Therefore there was no car at Knock for us to collect. We expect full refund for this, if we do not receive full refund in the next 48hours then we shall start legal proceedings and we shall be complaining to trading standards. … Read Full Review

Report this review
★☆☆☆☆

“Cartrawler is a Ripoff compnay”

Written on: 11/10/2016 by 314Sheehan (1 review written)

I paid Cartrawler the whole amount of Rental and in their agreement says everything is included. But on the day or return when I asked for my Deposit from Alamo/Enterprise main location in Frankfurt Airport, they are claiming that my 250 Euro deposit is part of the deal which clearly they told me that this is a deposit and I will get it back. Cartrawler did nothing about it. Just end it up paying more than I normally pay. Getting car from Cartrawler is a ripoff… Read Full Review

Report this review
★☆☆☆☆

“my rental did not take place”

Written on: 10/10/2016 by Moraru (1 review written)

I have just arrived in Rome and I was refused to pick up my car because I dont have a credit card. The info about the need credit card came to me with the voucher by emai after I paid the car rent for 3 days using a debit card. Then I checked your FAQ and it says that I can book a car even if I have a Debit Card. At 23-00 we were treated very disgraceful by the guy at the desk and he made us go away in the rain, a very heavy rain, becuase he said he had to wait for us one hour over his working… Read Full Review

Report this review
★☆☆☆☆

“Just plain rude”

Written on: 07/10/2016 by BasAlbers (1 review written)

Having booked a car at Schiphol airport, it turned out that we needed a credit cart with pin-code to pick up the car. This was not stated anywhere when we made reservations and we therefore did not have a code/I did not know my code. The guy at the desk (Budget) kept repeating that it was our fault, because we needed to bring the code. Which we would have done, if they had told us. But that did not make sense to him, because it was our code and we needed to bring it... We did not get the car… Read Full Review

Moraru's Response to BasAlbers's Review

Written on: 10/10/2016

Same here,

poor service

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“NEVER AGAIN!”

Written on: 03/10/2016 by STALDER (1 review written)

Misleaded by a link on the SWISS internet site I booked a car for Brindisi Airport with cartrawler. Giving the impression of a package deal with some minor additional charges, I paid € 340.- in advance to cartrawler. In Brindisi the Rental Agreement was made with europcar. On the final invoice I had to notice that cartrawler had transferred to europcar the amount of € 242.- . The difference of € 98.- (29%) has evaporated in this can of worms in Ireland. What for? Mail and phone… Read Full Review

Report this review
★☆☆☆☆

“Customer Service - NON EXISTANT”

Written on: 27/09/2016 by HollyFallon1964 (1 review written)

Hired a car for a week using the airline website thinking any company advertised would be reputable. Turned out to be Sicily by Car who have Car Trawler as their agent. Collected car from a very abrupt "sales" person . We agreed to extra insurance and 2nd named driver costing 102 euros. When arrived home saw that the nominated Bank account had been debited for 170euros (approx) Despite various emails and telephone calls to Sicily by Car and "opening" a case with Car Trawler - no explanations… Read Full Review

Moraru's Comment

Written on: 10/10/2016

Same here,
Wrong emails and Ryan Air says to call Their customer NON EXISTANT customer service

BAD SERVICE

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Not Returning my Deposit”

Written on: 23/09/2016 by Nahidm (1 review written)

I am not getting any respond from Cartrawler.com. Partner company Alamo/Enterprise in Frankfurt/Terminal one Airport is not returning my deposit and Cartrawler is not responding to any of my emails. On the day of getting my car, Enterprise asked for 250 Euro Deposit. then the guy who show us the car, asked us if we have an insurance which I said yes. then he said with extra 159 euro you can have full insurance and hassle free and we agree to it. Now after almost 2 months of our vacation we… Read Full Review

Report this review
overview