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Written on: 05/12/2015 by Showerail (1 review written)
Maybe only unhappy customers or competitors bother to write reviews... Our company has used 1&1 uk for over 12 years now - registering domain names & using for email & hosting. We have used a lot of their services & have also been through the cancellation process of domain names/ packages. We have used their help via email several times. It's possible to pretty much do everything yourself via the account panel, although at times the online help pages can appear confusing if you don't know… Read Full Review
Written on: 22/05/2014
We all making mistakes of reviewing our purchase atet we have made it and found problems. It twists the knife of the problem to realise it was your own mistake for purchasing, given the negative reviews out there. So here is a more positive story. Yes 1and1 mislead with their impact advertising of 1.49 a month, but to be fair they do have a package at that price point which works. However, they resolved my problem with very prompt action and I got the feeling this company genuinely wants to… Read Full Review
Written on: 30/09/2012 by gj_uk (1 review written)
I have used 1&1 for over ten years. And whilst I would agree that sometimes the customer service can be slower than smaller web hosting firms, they are helpful. Many of the negative reviews say things like they could not cancel or that they were billed for unwanted services or could not move their domains or some such. All this reveals is that those people probably did not use the proper cancellation method of 1&1 and the account management tools. Now, I admit that the way 1&1 does it is… Read Full Review
Written on: 26/04/2012
1 in 100 customers at a business may have a bad experience. The 99 happy customers do not go online to write about it however the 1 upset customer will. Larger businesses will certainly have more complaints due to sheer volume. People who utilize logic understand this simplicity… Read Full Review
Written on: 08/09/2009
In general 1and1 UK is terrible. Long times waiting for them to answer the phone etc. I would suggest going with 1and1.com and using all there American services as they are top quality and ultra fast (support wise).
I have had brilliant up time with 1and1 and my domain transfers are a breeze.
Like: Good pricing and website layout and ease of use
Dislike: UK support… Read Full Review
Written on: 13/05/2009 by kayna (1 review written)
Being an online company in such acompetitive market, 1and1 is very good value of money.
As far as customer serivce is concerned, my experience is quite pleasant. I was quite unhappy but it turned out to be my own mistake and the agent I was through to, had a professional command on the system and fixed my problem there and then.
Yes there are problem which you cant have the solutions there and then and you have to wait for it but then I can understand it involves company policies as well.
I… Read Full Review
Written on: 16/04/2009
We have used 1&1 Hosting for three years now, after really bad experiences with several other hosting companies. We have 63 domains hosted with them and have not had an issue to date. It's all too easy to come on a review site like this and blame others for your own technical short commings. OK support is not good, but show me a hosting company with good support. Communication is very poor but you get what you pay for… Read Full Review
Written on: 16/12/2008 by alibroon (1 review written)
I don't know why 1and1 get such bad press I have a business account with them and I have to say they have been exceptional compared to previous hosting companies. And they do have mySQL5 when you set up your databases they offer you the choice of 4 or 5. I recommend them… Read Full Review
Written on: 05/11/2008 by FredS17 (1 review written)
I've been on the 1and1 business hosting package for nearly three years now, and in general I have been very happy with it - it basically does what it says it does… Read Full Review
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