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Written on: 06/02/2015 by ZaidenWilloughby (1 review written)
This company works at a snail's pace in relation to other companies. I have another account with Bluehost which is far, far faster. For example, I just had to reset my 1and1 password. Got the reset email, reset the password, and the it did not work. Had to wait 10 minutes before it would work. Ok, that's not a huge amount of time, but there was no warning it would take several minutes, so I wasted time by going through the entire process twice. 1and1's website builder is extremely slow and… Read Full Review
Written on: 14/01/2015 by 244Todd (1 review written)
Ive used 1and1 for years. Ive has my run-ins with them but recently tried their MailXchange offering. When it didnt work I got no help from technical support. Because I couldnt get it working I then tried to move mail servers to someone else - I ran into issues doing this and once again got no help. Eventually I had a Microsoft tech use my machine to change the 1and1 site. I even got a 1and1 tech telling me that 1and1 is not Microsoft compatible - I need know no more. Strikes me that if you… Read Full Review
Written on: 06/11/2012
I was happy with 1and1's cheap and cheerful domain hosting for a year or so until a couple of weeks ago they charged me for 'MyWebsite', which I thought was a 'free trial' and therefore - free! Apparently, I should have cancelled within the 30 days. I thought this was extremely sharp practice and most probably illegal, but I was wrong. Apparently under UK consumer law, as long as you receive written details of what you have been offered and were warned in good time of your right to cancel and a… Read Full Review
Written on: 02/11/2012 by harryjamesuk (3 reviews written)
I signed up for the business plan and was very happy when I got it. I found it very fast and simple to use. Only downside to 1&1 I had was that it costs quite a lot and for the features I wanted, I needed to pay a lot extra. I decided to cancel once by contacting them. They then told me to visit contract.1and1.com where I cancelled. After 1 month, I was charged around £24 (It was somewhere round that, I forgot now) for my websites SSL! Though I cancelled my website, They still charged me for… Read Full Review
Written on: 09/08/2011
I have not had any trouble with their website hosting to date - I have three small non-commercial sites with them. Their telephone support has been ok on the couple of times I've needed it. However, during the last couple of months accessing their webmail has become a horrendous experience. Servers refuse to allow you to connnect and log-in frequently just hangs. They provided a second server address to connect to recently, whilst the normal one was being 'maintained', but this is just as bad… Read Full Review
Written on: 20/02/2011 by jimkirkby (1 review written)
When it's working 1and1 service is actually good. God forbid you have a problem though!!!
I've been battling for 2 months with the fact some of the websites they host for me cannot be seen by the big ISP's like Virginmedia etc. Try their technical support and your going nowhere fast. In fact frankly it's woeful technically. I did eventually get through to one guy who did actually know what he was doing and reset their firewall allowing VirginMedia traffic through. It happened again and I just… Read Full Review
Written on: 20/11/2009
I have 4 websites hosted by 1&1 uk.
Outages are very rare but their interface and user friendliness is diabolical.
Ironically, they advertise in many magazines encouraging the public to host websites with them.
However, unless you have a pretty wide knowledge of webhosting then it all gets very complicated. They use accronyms that only they understand, their FAQs are really difficult to find and follow.
To quote an example, I have finally managed to delete a website and its domain from 1&1… Read Full Review
Written on: 16/05/2009 by mcany (2 reviews written)
Have been using 1&1 since 2005, I had several problems at the beginning because I was learning by myself.
Now I am quite good with websites and hosting and I can give you a very good advice to deal with 1&1:
Never Never call them, it is a waste of time and money, it seems they have a bunch of student located overseas who are pay $0.5/hour
It is better to send an email to the tech support, they answer usually within 3hours, I just did it yesterday and they solved my issue (without trying to make… Read Full Review
Written on: 13/05/2009
I was originally satisfied with 1and1, until I registered a second domain with them. They decided my previously acceptable user account, which was active for months, needed to be "verified" to prevent internet fraud.
To verify I had to call their 0870 number (with high charges per minute). The first three times I phoned they put me on hold for 10 minutes (after which I hung up!) When I finally got through to a human she took several minutes to eventually tell me that their computer system was… Read Full Review
Written on: 05/06/2008 by djferros (36 reviews written)
I do not recommend this company. At first they seemed OK. It was cheap to register domain names. I had a few domains which I didn't want to renew, I searched all the help sections and couldn't find the info and eventually contacted 1and1. They sent me the link to another website altogether. Why don't they put this information on their main website?
Anyway, a year later I had some more domains I didn't want but thought I'd just let them expire like I do with other companies now. However, they… Read Full Review
Written on: 17/05/2008 by sixoclockticket (1 review written)
I have 20+ sites hosted on 1and1 and am now about to move them all. I have experienced all kinds of problems with ftp access, erratic response, meaningless stats reports, and final straw has been my sites have been inaccessible through various ISPs for 4 days now. Tech Support have been robotic, don't listen and try to shift the problem elsewhere… Read Full Review
Written on: 05/03/2008 by jl007 (1 review written)
No problems with server uptime (to date) and I think it is just the customer service that needs to be improved... drastically! I am no IT expert so on a positive note I have found the FAQ's actually very helpful. I guess at the end of the day there will always will be problems with customer support as there are with all multi national companies, just very annoying!… Read Full Review
Written on: 28/02/2008 by andydm (1 review written)
I've had a 1and1 hosted website for more than 5 years, but I still don't fully understand all that 1and1 appear to offer!
(A '1and1' for dummies would help :) )
I've been happy (so far) with my site as i built it using a template, but now I'd like to add more services to it (e.g. MP3 downloads) I've come unstuck. I've no idea IF I can and if I can how do I do it? Comes back to my 'bad point' about assumed knowledge...
… Read Full Review
As rated by our community of reviewers
" Excellent Support and Response Time " Read More
" Superb customer service " Read More
" Excellent patient service " Read More
" Extraordinary help " Read More
Written by Chairsforoffices
" Faultless " Read More
Written by craigbaines