1and1 www.1and1.co.uk Reviews

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★☆☆☆☆

“Do not use!!”

Written on: 25/05/2015 by BeckettMatthews432 (1 review written)

I really should have checked the reviews before using 1 and 1. Awful customer service, clunky software, at times our eShop did not take orders! We are now using a small uk company called Bluepark. More features, great customer service and cheaper than 1 and 1. Moral of the story - don't always use the massive company, sometimes smaller is better!… Read Full Review

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★☆☆☆☆

“Billings / Cancellation Problems ”

Written on: 05/02/2015 by wrReyes273 (1 review written)

Was a !+1 customers for many years, but when I retired through ill health and my business closed,all my accounts including my 1+1 account were closed in September 2014. Everything was fine in my retirement until January this year when I recieved a threatning final demand from a debt collection company for nearly £100 in respect of 1+1 from last September. 1+1 claimed they never received notification of cancellation and are adamant they want the money. Some sympathy was shown by one billing… Read Full Review

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★☆☆☆☆

“Agreed: their customer service is infuriating”

Written on: 21/01/2015

I got started on this with a 2 year free hosting deal- like a decade ago. For years after I payed a small amount (but still too much) to host some crappy, static HTML. Now I've changed banks, and despite my changed billing details, they charged my old, incorrect paypal account. That's is a hassle since I'm living in a different country from the associated bank. Now I've had an infuriating, blood curdling time with their billing department. Therefore, I'm echoing the MANY other complaints… Read Full Review

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★☆☆☆☆

“Will Destroy Your Business”

Written on: 14/01/2015 by Sugarflux (1 review written)

Let's start on a positive. 1and1 are cheap compared to most other hosts. That may seem like a good thing and could potentially work for you if you NEVER, EVER run into any issues. In real life, you are bound to have a problem at some point and this is where 1and1 fall down. If you email support you wait 24 hours for a generic script that can be mildy related to the problem but is usually so redundant it borders on the ridiculous. You will reply stating that this didn't solve the problem and… Read Full Review

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★☆☆☆☆

“Worst Host you could find”

Written on: 13/11/2014 by Jordyn174 (1 review written)

Do not use this company unless you want poor service, support from un-professional people who are poorly trained and under qualified. They may be cheap but just remember - in life you get what you pay for. I cannot remember how many problems theses guys caused me over the 2 years they hosted my site. But the quality of service and level of understanding in technical matters was terrible. I cannot think of anything I liked about using this company, they only gave me stress and headaches and… Read Full Review

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★☆☆☆☆

“Charged for a Domain I Do Not Own”

Written on: 12/11/2014 by halftermdates (3 reviews written)

Once again 1&1 Internet Ltd in the UK have charged me to renew a domain name I do not own or control. Absolute shambles. The standard response email just tells me how to cancel any domains I own. How can I cancel a domain I do not own, yet 1&1 have still managed to charge me to renew for 24 months. Avoid at all costs ever hosting a website / blog with 1&1 in the UK. I have emailed them screenshots of various pages from my account. CLEARLY showing that I do not own or control the domain name… Read Full Review

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★☆☆☆☆

“Avoid like the plague! ”

Written on: 17/09/2014 by Davon21 (1 review written)

Like many, I have used the internet for years, but this is the first time I have felt compelled to write an online review. My experience is nothing short of dire and I wish I could have known this before hand. If you would like to receive appalling customer service, have unauthorized payments taken out of your account, experience issues that never get resolved after hours of expensive phone calls & many emails, then this is the company for you! I regret the day I took advice to sign up to this… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 06/09/2014 by Kalia391 (1 review written)

tried calling them on all the numbers they list on their website. After 15 minutes of listening to music at my expense and repeated several times I gave up and emailed them. Several replies to which I replied in which they asked me three times for my telephone number to call me back. That was several hours ago and not one call. They are all promises and little else. Take my advice and go elsewhere… Read Full Review

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★☆☆☆☆

“Designed to annoy!”

Written on: 20/08/2014 by Tescoshopper (2 reviews written)

Changing nameservers is a simple task that takes seconds with most companies. With 1and1 it takes seconds and then their inbuilt "annoy the customer as much as possible" system kicks in. They apply the change to their server but have an inbuilt delay "of between 24 and 48 hours" before they tell the Internet that the change has been applied. Their tech support people have no explanation of why there is this extra delay built in, no apology for it, they do not even acknowledge that it is… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 18/07/2014 by amyjenkins3 (3 reviews written)

The customer service at this company is terrible. 1and1 might as well have an automated line and let you speak to no one as it would be more helpful and you'd get a quicker response. Also there products are basic, badly thought through and the site is very slow to use. Had numerous issues with them and the only reason i haven't left is because it would take up a week to move my servers which i cant afford yet!… Read Full Review

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★☆☆☆☆

“Aweful!”

Written on: 11/07/2014 by TiffanyKinney (1 review written)

Moved away from 1and1 as they have aweful customer care or should I say don't care! I know enough to know when someone isn't telling the whole truth about a hosting issue… Read Full Review

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★☆☆☆☆

“Dreadful waste of time and money.”

Written on: 05/07/2014 by oiBowers22 (1 review written)

We have been with 1 and 1 uk for a good many years. At times our office was like a war zone. Unresolved issues have been piling up and now I have decided to take the time to move every one of our long list of domain names to another hosting company. We learned long ago that it was best to register the domains with Someone like Go Daddy or Bravenet. Moving them on one and one can he quite costly. They do not automatically upgrade your account with new features as their stateside company does and… Read Full Review

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★☆☆☆☆

“Bad bad bad”

Written on: 04/07/2014 by Express444555 (1 review written)

I joined or so i thought 2 days ago, entered my card details, built the site which took me 4 hours as i've never done it before. Nothing showed up & i never received a confirmation email so i contacted them to be told new domains can take 24 hours to show & the confirmation email can take 2 hours but he assured me i was a member with the login details i gave him so i left it at that. Next day still nothing & no email from them so i rang again & spoke to a lady who told me there was a problem… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 01/07/2014 by Darien77 (1 review written)

Please avoid at any cost. Customer service is very poor. Telephone line is hopeless and they take your number to call you but they don't. I am stuk with them as I have many emails in the past to review. I rarely use apart from looking at old emails and it is a pain… Read Full Review

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★☆☆☆☆

“1and1 Are the worst hosts available - Avoid at all costs”

Written on: 25/06/2014 by of123456789 (1 review written)

Whatever you do ensure you avoid 1and1 at all costs. They are by far the worst hosts. If you shop around you will find the same price or cheaper but from a host that does not block your site for no reason and does not care at all. The support staff can never help with anything and don't know what they are doing. If you want to install any software it is always more difficult on 1and1 as they block all kinds of software. But the biggest problem is that they will take your site off line whenever… Read Full Review

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★☆☆☆☆

“Worst company ever!!!”

Written on: 13/06/2014

That must be by far the worst company that I ever dealt with. Just shocking customer service and a pain to set up the account that you want. Very confusing and no guidance at all. What a nightmare… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 09/06/2014 by Leegration (1 review written)

I can honestly say, this is the worst company I've ever heard of. Not only is the website options a disgrace, they are just completely ridiculous. So, I signed up to have a website with this company. What a dreadful painstaking load of rubbish. If you want a basic, dull,non eye catching website feel free to sign up ! This was only the beginning. Since then I found Wix website domain. What a refreshing find ! You can create and place things wherever you like pretty much and it looks great ! So… Read Full Review

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★☆☆☆☆

“customer service helpline is terrible”

Written on: 29/05/2014 by Lean448 (1 review written)

We have a website with these guys e commerce so rely very heavily on it being live. the site has been down and offline at least 20 times this year and for longer than a day if it fails friday no one looks at the problem until monday. what i find so bad is there sales staff are excellent but when you call to resolve a problem you get through to someone you can barley here or understand that is half way across the world and has no idea how to assist you keep you on the phone for an hour to then… Read Full Review

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★☆☆☆☆

“They may still your money even without any notice...”

Written on: 26/05/2014 by RoFox (3 reviews written)

1 - after ordering a cheap single offer (for example: a domain) you may expect so many annoying phones from the company with other offers you don't want. 2 - they add services/packages to your account without your permission! 3 - they will charge you (still money from your bank account) for not ordered packages!!! 4 - you can not cancel added packages online from the admin panel!!! 5 - they will not cancel the errors even you asked for it by email!!! 6 - you have to call to them and talk with… Read Full Review

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★☆☆☆☆

“simply not good enough!!!! ”

Written on: 11/05/2014 by gkHunter494 (1 review written)

I have had nothing but problems with my 1&1 account and email, neither work properly, that is when they are not being locked, payment details are on file but yet they still don't seem to be able to take a payment which ends in them locking my account, how is any one supposed to run a business when customers are unable to get onto the website or send a email???? total disgrace, not a fan of the website layout either, find it very hard to add information onto the site as its a very lengthy… Read Full Review

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