1and1 www.1and1.co.uk Reviews

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1 stars
Average rating for this product is: 1 out of 5

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Average Ratings for 1and1 www.1and1.co.uk

  • Content1.3 stars
  • Value for Money1.4 stars
  • Reviewer Ratings1 stars
  • Overall Rating1 stars

49 Reviews For 1and1 www.1and1.co.uk

  • peterowen Rank: Corporal 1st Jul 2009

    Reviewer rating: 1 stars


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    Having had severe billing problems hosting my main domain with 1and1.co.uk I have now cancelled another domain hosted with them and they continue to bill me for my canceled domain for the next 12 months! 1&1 are a nightmare company deal with - their billing department make things up as they go along and can never say "sorry"!

    There are many excellent hosting companies, such as eUKhost.co.uk in the UK, 1and1.co.uk are not one of them.

  • luisiher Rank: Lance Corporal 17th Jun 2009

    Reviewer rating: 1 stars


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    I opened an account with this company about 2 months ago and as I did not get the service
    I was expecting (access to MYsql) I cancelled the same day ( I thought that was it). After 15 days I
    got charged to my paypal account I called and they told me that I
    should get the refund in 7 days by bank wire (They sayd the could not refund my paypal account - company policy). Ok 12 day later I did not get
    the money so I contact their billing department and they told me that due
    to a system error the pay ...

  • peterowen Rank: Corporal 10th Jun 2009

    Reviewer rating: 0.5 stars


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    Servers located in Germany and not in the UK as advised before setting up an account with 1and1. Important aspects of my website failed to function and programmer informed me that the server was not able to handle script correctly! I duly moved my website to a UK server and all worked fine.

    Cancelled my account with 1&1, but several months later they still took money from my PayPal account, and months later have yet to rebate me! Without notice, I have today received a demand from a Debt Col ...

  • Guest. 4th Jun 2009

    Reviewer rating: 0.5 stars


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    I used to pay by credit card for 1and1 but as I had to change cards several times I decided to switch to bank direct debit. I had constant trouble although I wrote several times. It culminated with them barring my account without warning and using a debt collector to collect an instalment I thought had already been paid by direct debit. Needless to say I am no longer with 1&1.

  • mcany Rank: Lance Corporal 16th May 2009

    Reviewer rating: 2.5 stars


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    Have been using 1&1 since 2005, I had several problems at the beginning because I was learning by myself. Now I am quite good with websites and hosting and I can give you a very good advice to deal with 1&1:Never Never call them, it is a waste of time and money, it seems they have a bunch of student located overseas who are pay $0.5/hourIt is better to send an email to the tech support, they answer usually within 3hours, I just did it yesterday and they solved my issue (without trying to make mo ...

  • Guest. 13th May 2009

    Reviewer rating: 2 stars


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    I was originally satisfied with 1and1, until I registered a second domain with them. They decided my previously acceptable user account, which was active for months, needed to be "verified" to prevent internet fraud.To verify I had to call their 0870 number (with high charges per minute). The first three times I phoned they put me on hold for 10 minutes (after which I hung up!) When I finally got through to a human she took several minutes to eventually tell me that their computer system was dow ...

  • kayna 13th May 2009

    Reviewer rating: 4 stars


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    Being an online company in such acompetitive market, 1and1 is very good value of money.
    As far as customer serivce is concerned, my experience is quite pleasant. I was quite unhappy but it turned out to be my own mistake and the agent I was through to, had a professional command on the system and fixed my problem there and then.

    Yes there are problem which you cant have the solutions there and then and you have to wait for it but then I can understand it involves company policies as well.

    I am ...

  • Guest. 18th Apr 2009

    Reviewer rating: 0.5 stars


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    For some reason 1and1 don't seem to be able to edit their address fields and the address I had entered was showing in a weird format and I couldn't delete parts of my old address. This was automatically sent to whois and overwrote my whois entry which was correct. Unlucky for me I couldn't log into whois to correct it. The 1 and 1 error which they could not fix held up the installation of my replacement ssl as it could not be issued since the address was incorrect. After several jargon emails f ...

  • Guest. 16th Apr 2009

    Reviewer rating: 4.5 stars


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    We have used 1&1 Hosting for three years now, after really bad experiences with several other hosting companies. We have 63 domains hosted with them and have not had an issue to date. It's all too easy to come on a review site like this and blame others for your own technical short commings. OK support is not good, but show me a hosting company with good support. Communication is very poor but you get what you pay for.

  • georgehowell1234 18th Mar 2009

    Reviewer rating: 0.5 stars


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    To add an Access database tot he site we were told bye 1and1.co.uk we had to move to another server - OK so we upgraded the package. Big Mistake! The web site immediately goes down - no bookings -no traffic and no help from the support team. If you use these guys you are operatinf at the base level. You get what you pay for. My advice - shop elswhere.

  • Guest. 11th Mar 2009

    Reviewer rating: 5 stars


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    Very good value for money - I use their dedicated server and they are much cheaper than anyone else in my opinion. Good customer support when I had mistakenly ordered a managed server rather than a root server. The problem was dealt with V. quickly by 1and1.co.uk.

    I am very happy with these guys (I have been using them for about three years, and now onto our second server).

  • jimthedonkey 31st Dec 2008

    Reviewer rating: 0 stars


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    We are a small animal charity and have been with 1and1 for 3 years, but recently, their tech support has evaporated and appear not to understand our problems - We use their newsletter tool to to send our lifeline newsletters each month which worked for several years, but that has now changed and regardless of how we try to fix it, almost all of our newsletters are now treated as spam, including 1and1! We were told to try another database and new outgoing email address, which we did ( and took a ...

  • alibroon 16th Dec 2008

    Reviewer rating: 4.5 stars


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    I don't know why 1and1 get such bad press I have a business account with them and I have to say they have been exceptional compared to previous hosting companies. And they do have mySQL5 when you set up your databases they offer you the choice of 4 or 5. I recommend them

  • gugenheim 19th Nov 2008

    Reviewer rating: 0 stars


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    This company is awful... NEVER NEVER DO ANYTHING WITH THEM!
    Just blocked all out outgoing emails and claimed we were sending spam which we were not! It took weeks to get the issue sorted out!
    Avoid this company at all costs!

  • FredS17 5th Nov 2008

    Reviewer rating: 4 stars


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    I've been on the 1and1 business hosting package for nearly three years now, and in general I have been very happy with it - it basically does what it says it does.

  • Guest. 7th Oct 2008

    Reviewer rating: 0 stars


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    WAS working ok... and cheap and simple to purchase and set up.
    Does not work, had no service for 2 months now on the MS Exchange service... there sales team says it is a very reliable service.... but I have not had access for over 2 months, their tech support do not speak English and keep you on hold so they earn more money from you.

  • Guest. 11th Sep 2008

    Reviewer rating: 0 stars


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    I just signed up with them a couple of hours ago. I spke to a guy yesterday who advised me that their Business 1 managed server package contains mySql version 5. I told him that this is not stated on the site and I need to make sure this is the case because it is the main reason I would go with them. He assured me more than once that it is definately mySql 5. Today I signed up and found out that it is actually mySql 4 which I can't use unfortunately. I have spent about 3 hours now on the phone w ...

  • Obebogie Rank: Corporal 5th Sep 2008

    Reviewer rating: 0 stars


    On average, people found this review very helpful


    Bought email hosting for a year with them, paid the year upfront, then found hosting somewhere else 3 months later so switched over and left it. 10 months later I get a letter through the door from a debt collection agency because 1and1 were trying to charge me for another year. They did not once try and communicate with me first as far as I am aware. I personally feel I have been forced to pay another £15 for something I never used. Do not recommend to use 1and1.co.uk.

  • pbwf 7th Aug 2008

    Reviewer rating: 0 stars


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    While for the most time 1and1 web hosting do work, their poor customer service makes me wish I'd taken my business elsewhere.
    Poor at dealing with customers and would not let me pay my bill when they requested payment after you cancelled because the domain appeared to have been automatically renewed without me realising.

  • webinspektor2 Rank: Corporal 25th Jul 2008

    Reviewer rating: 1.5 stars


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    Very average for me until I needed help or had any technical questions, then it started to go downhill. Unhelpful support in my experience: slow response, questions still have not yet been answered in any kind of useful way I feel.I have been with 1and1 for a few years but I have been wanting to move away for almost as long. I could not recommend them.