1and1 www.1and1.co.uk Reviews
Latest Reviews
★☆☆☆☆
“To be avoided”
Written on: 14/05/2013
Definitely dodgy avoid at all costs! Gave one star as unable to give none on this site (read more)
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★☆☆☆☆
“Avoid at all costs”
Written on: 11/05/2013 by Zoon3d
Terrible support. At one tenth of the maximum database size and with no one on the website, they are claiming my site has 'too much load on the server'. Support staff are slow and unhelpful and only seem to want to sell a dedicated server. Hosting not up to the job as advertised. A frustrating and time wasting experience. Avoid at all costs. (read more)
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★☆☆☆☆
“HORRENDOUS TO DEAL WITH...CHEAT YOU OUT OF MONEY”
Written on: 10/05/2013 by VINNY130172
Very easy to set up, easy to use but beware... If you have an issue with them, you will encounter nothing but problems. Back in January my quarterly bill payment failed to go thru for a grand sum of £36. My bank say 1 (read more)
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★☆☆☆☆
“Awful”
Written on: 06/05/2013
Avoid, avoid, avoid. I ditto all of the other poor reviews. They look cheap and turn out expensive! (read more)
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★☆☆☆☆
“Terrible, DONT USE 1AND1 1&1”
Written on: 02/05/2013
Look's like I even need to write a review - avoid these people. They are cheap, yes, but there is a reason behind it. They are AWFUL people, terrible service, and if you ever need to cancel, its a big pain. It's the worst process in the world. Don't use these people, stay away. (read more)
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★☆☆☆☆
“Poor service and websites always down”
Written on: 18/04/2013 by uglykidjoe (1 review written)
Where do I start? The customer service department is a huge let down. It takes forever to get a response and your questions are never answered. Today all my websites went down again. In the past when I have had the same problem, 1and1.co.uk customer services deny there is anything wrong. They even have the cheek to constantly bombard me with sales emails, written in very poor English. Don't ever use 1and1.co.uk! (read more)
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★☆☆☆☆
“Dangerous security procedures ”
Written on: 18/04/2013
I recently have chsnged from a partnership to a Limited company anf have had to change my details with over 50 companies zi deal with. 1and1 make the whole process lenghy and have the worst security procedures i have ever come across, they wanted me to put down on a form all of my baccount access information and the passwords to access my account and send that to them. Now I am no security expert but if that information fell into anybodys hands they would have access to my website and... (read more)
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★☆☆☆☆
“Billed me for domains that were transfered to another...”
Written on: 18/04/2013
1&1 are the worst Hosts and domain registar's I have experienced. Please do not entertain them. I have been with them a few years and to be honest they make my blood boil. I now registar all my Domain at Namecheap. I tried a number of times to transfer two Domains to Namecheap 2 months before they were due for renewal. The control panel is awful to use. Anyway I isued the transfer, but I recieved an email from Namecheap the transfer was rejected, twice. Finally after the third of forth time... (read more)
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★☆☆☆☆
“Worst support”
Written on: 17/04/2013
1&1 offer the worst support that I have experienced. It's worse than just slow. The responses showed that none of the respondants had actually read the original question, let alone the whole thread. They wasted hours of my time, until I finally moved host. (read more)
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★☆☆☆☆
“Not a free trial”
Written on: 16/04/2013
I tried to create a website using 1&1's free 30 day trial (£4.99 a month after that). Unfortunately, some issues meant that i had to cancel the account on the same day as i opened it. However, 10 days later £35.93 was debited from my paypl account. Apparently, they had not cancelled my account as requested. Also, it was not a 30 day free trial but a money back guarantee and they had debited 6 months in advance - £4.99 + vat. when i questioned this, they were very rude on the phone and... (read more)
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Showing 1 - 10 of 299 Reviews
★☆☆☆☆
“Exchange 2013 woes”
Written on: 14/04/2013
Signed up for 2 2013 exchange accounts - 5 days later, 1and1 still cannot get it to work. The configurator adds link to http://1exchange.1and1.eu and they support people tell me it should be .co.uk - worse still, they keep sending me into on how to configure outlook for an exchange 2007 email box. The support staff are clueless and the escalation is a joke! Here's a clue 1and1 support - actually READ the emails customers send you, rather than send back whatever 5 days and couting to set... (read more)
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★☆☆☆☆
“You're crazy to use 1&1”
Written on: 03/04/2013
1&1 is possibly the worst company we have ever used as a vendor. We're the owners of two separate companies and signed up with 1&1 to host our websites. BIG MISTAKE! For one company we gave them our debit card and they started charging like drunken sailors. We called, our IT vendor called and finally we threatened a lawsuit to stop them from charging us for items we had not ordered. After several months we finally got a call from a representative at 1&1 about resolving these issues. ... (read more)
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★☆☆☆☆
“is it even legal”
Written on: 02/04/2013
My monthly fee suddenly increased 2 pounds, I didn't notice it. A while ago got a phone call from them regarding a package that I said I didn't want. If it's not resolved, might considered changing to use another company. (read more)
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★☆☆☆☆
“1&1 Automatically Signed Myself Up to a Package & Billed”
Written on: 26/03/2013 by uk5456 (1 review written)
Never requested this site package which costs an astonishing £20 a month. Despite purchasing a few domains through 1&1 a few years ago and now have the account dormant, I got TOLD last month that I would be going on this package they have which is a free trial. Little did I know I would be AUTOMATICALLY billed using my previous direct debit details from a few years ago. All their spammy emails go directly in that spam folder so fortunately I spotted this invoice. I've dealt with them on... (read more)
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★☆☆☆☆
“Tricked into contract”
Written on: 25/03/2013 by 30126904
Signed up for a trial and after a couple of days, decided it was not for me. Went through the cancellation process and as I reached the end was told I need to call to confirm my identity? Even though I had started the trial, handed over pre payment details and even published content online without a single call. Anyway I proceeded to attempt to call them on their premium rate number for days without success. Eventually got through to them and thought that would be the end of it. Recently I... (read more)
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★☆☆☆☆
“Wordpress”
Written on: 25/03/2013 by Dorrain (1 review written)
I have been with 1&1 for over a year and every time Wordpress provides an updated version 1&1 blocks me from installing it. I currently can't upgrade to Wordpress 3.5.1 so some of the key plug-ins I need just can't work on the older version of Wordpress. I was shocked in finding this site to see just how dreadful the other reviews were too. Woeful (read more)
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★☆☆☆☆
“Worst Customer Support in Hosting industry!”
Written on: 25/03/2013
I had over 20 domain names with 1&1 and I didn't like their billing principles. With all other registrars I have used (have several providers don't keep my eggs all in one basket) when your domain name expires and you don't pay the renewal fee the domain name is released back into the wild. With 1&1 they hound you to make a payment and threaten to call in the debt collectors. Customer service reply's for this are simply the invoice has been raised pay it... So refusing to pay it and waiting... (read more)
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★☆☆☆☆
“Spam”
Written on: 21/03/2013 by Ventnor long knives (6 reviews written)
If you enjoy spam emails from a no reply address with no unsubscribe option then 1 & 1 are just what you are looking fo. If not don't give them your email address (read more)
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★☆☆☆☆
“Signed me up to a costly service without my authorisation.”
Written on: 21/03/2013 by beccalim (1 review written)
I am extremely disappointed and feel very cheated that 1&1 have signed me up to the MyWebsite package without my authorisation. They are currently literally stealing my money for a service I never wanted and never use! As I explained during the unsolicited phone call, this is not a service that I would be interested in using at the moment as I don’t have the money and so it wouldn’t really be viable but I would be happy to receive some information. Apparently this was taken as an... (read more)
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★☆☆☆☆
“Don't be trapped by this company. Awful service!!”
Written on: 18/03/2013
I bought web hosting with this company and I'm very disappointed. I could not get my DB imported and I got NO service support. Always asked to call and after several trials, they gave me no solutions!! Stay away from this company! Just read the other reviews, which I should have done before buying the service! I have cancelled it! (read more)
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Showing 11 - 20 of 299 Reviews
★☆☆☆☆
“never use 1&1 disasterous and rude company”
Written on: 14/03/2013
7 years later I am still fighting these ghastly people. After making it impossible to use some web addresses I purchased 7 years ago, I then wrote to them and confirmed that I wanted to terminate my business association as their customer care service (everyone's foreign and out to lunch). I then didn't hear from them for seven years (hallelujah) then seven years later gets a bill for over £500 saying they hadn't processed my termination and I had to do that (even though I have no record... (read more)
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★☆☆☆☆
“1&! worst internet company”
Written on: 14/03/2013 by johnmac25
Worst Internet host in the world - They just dont listen - and then send in the heavies from Arvato to get all the blood they can get out of you - Avoid 1 & 1 at all cost - once they get you you cant get away (read more)
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★☆☆☆☆
“AWFUL SERVICE”
Written on: 12/03/2013
If you want to spend your afternoons on the phone try them. Service is terrible!!! Call us to cancel they say, but can you get through - NO! Wait ten minutes, wait more, wait all afternoon. I HATE dealing with them but they are soooo quick to take my money! (read more)
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★☆☆☆☆
“BEWARE! RIDICULOUS BEYOND DESCRIPTION”
Written on: 08/03/2013
Long story short, we were signed up to services that we did not agree too, services that we were unaware off. The International call centres cannot understand the purpose of your calls, you are probably better off talking to a brick wall. Absolutely ridiculous service. (read more)
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★☆☆☆☆
“Appalling Support and confusing features”
Written on: 01/03/2013
I have been dealing with 1and1 for a number of months now, and I have to say they are an appalling service. As far as I can tell, they only care about luring customers in and sucking money from existing customers. Any staff you talk to on the phone sound bored out of their minds and just don't seem to care. If you do have a problem and do manage to get it escalated, the Admins will often close the ticket after saying it lacks further information. They will not request the information, they... (read more)
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★☆☆☆☆
“1and1 email - terrible, poor service, unreliable”
Written on: 15/02/2013
We have been using 1and1 for business email for 3 years so we have given them a good go. We have gone through bursts of email downtime with no explanation from them too many times now so we are moving to Microsoft365, which turns out is going to cost TWO THIRDS less than 1and1! 1and1 customer services is really bad. They don't speak very good English and they read from a script, have difficulty understanding what you are asking them. The real beauty, though is when email goes down they send... (read more)
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★☆☆☆☆
“Don't buy anything they try to sell”
Written on: 14/02/2013
I did the 30 day free trial for webhosting after a marketing call (I already bought a domain name) having been told on the phone I could cancel it if it didn't work. I did it all over the phone and then activated it by email. I had a look and it wasn't suitable, I missed the 30 day deadline and discovered I was locked into a one year contract, which had never been mentioned on the phone: £180! (read more)
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★☆☆☆☆
“Needs a complete overhaul”
Written on: 11/02/2013
I cannot recommend this company lowly enough. I wanted to do something as simple as transferring a domain to another ISP and cancel my account. The online process wasn't working correctly and it took 4 emails before anyone appeared to understand the problem (because they kept sending stock answers without reading my email). They eventually told me I had to ring technical support so that they could fix it manually. I did this and despite explaining the problem was told on the phone to do it... (read more)
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★☆☆☆☆
“Bad experience with this company”
Written on: 09/02/2013
They told me to use the control panel to terminate the agreement but this didn't work so they kept billing. When my credit card expired they then involved a debt collection agency. Please read the reviews before making a decision and go elsewhere (read more)
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★☆☆☆☆
“1and1 Service down again”
Written on: 31/01/2013 by malbro (1 review written)
Yet again 1and1 servers are down, unable to log on to the control panel, instead I get a message that essential maintenance is being performed, at 10:00AM on a Thursday !!!!!!! Part of message gives link to status page where low and behold i find the message All systems functional Last updated at 31.01.2013 © 2013 1 (read more)
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Showing 21 - 30 of 299 Reviews
★☆☆☆☆
“Please sign up”
Written on: 31/01/2013 by 1and1 (1 review written)
We have great customer service, and have great relations with our credit agency. Last we heard from them, they promised not to hound our customers at home and work. We understand that some of you have trouble cancelling your service with us, and that we don't discontinue billing even though our service to you has shut down, but honestly - customer extent ion is the key to our success. Please, make our day and send us your credit card and personal information. You will be indebted to us... (read more)
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★☆☆☆☆
“Potential Scam Artists?”
Written on: 24/01/2013
Their billing practices are questionable and customer service is non-existent. I entered a 1 year billing contract which involved a $200 limit with PayPal Billing. While I was entering my personal details, there was no clarification on how much they would be billing me on a monthly basis and this concerned me greatly. I do NOT need a company attempting to bill me up towards $200 for webhosting services! I also did not like their 'user-friendly' control panel and did not find it intuitive at... (read more)
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★☆☆☆☆
“Utterly dreadful hosting company - run a mile!”
Written on: 23/01/2013 by NeutronStarGazer
I made a serious mistake a few years back and registered a number of domains names with 1 and 1. I now find that it is virtually impossible to transfer these domain names away from 1 and 1 to another ISP. Their control panels and dialogue boxes are illogical and badly designed and I suspect deliberately so. I may just have to ditch those domain names for now and get new ones. Horrible. (read more)
Visit 1and1.co.ukHazelbate's Response to NeutronStarGazer's Review
Written on: 24/02/2013
I'm in exactly the same situation with 4 company domains. It's a complete nightmare and destroying my business. My domain names are my business so changing it won't help. I understand another customer took 1and1 to court and they still wouldn't transfer the domains. What on earth can a company do to justly get it's own domain names transferred? PLEASE CAN ANYONE ADVISE?
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★☆☆☆☆
“Truly Abysmal Service ”
Written on: 23/01/2013 by loz221
1&1 appears not to have invested in infrastructure for years, has criminal customer service, data protection issues and finance systems that simply do not work. Judging by their share price, it will not be long til they join other older network providers. My issues began when they could not get their direct debiting system working for my eShop and email packages. Because I work in the bank, I could see that the mandates were set up but not actioned by 1&1. I asked them to fix the issue. ... (read more)
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★☆☆☆☆
“AVOID AVOID... They use to be good in 2000, NOT 2012/13!”
Written on: 17/01/2013
They're systems are old, they don't care about loyal customers, any technical support is a nightmare - I called the other day with an SQL problem, they kept passing the buck. I spoke to several people, explaining my problem before getting a hint towards what might be wrong. They falsely advertise products, promise one thing and deliver another thing. Their help and support pages are very out of date and ambiguous, you'd be told one thing but read another thing. They give good deals to new... (read more)
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★☆☆☆☆
“Terrible company. They will screw you.”
Written on: 16/01/2013
I parked domains there for a few years. Hosted some small sites for a few years. Uptime and service was always pretty bad. But then things got worse and worse. Transferring domains out takes forever. They play games. Support is terrible. I mean really terrible. They dont know anything. They keep repeating mantras even when totally unrelated. They also contradict themselves in the same sentence much of the time. Recently though it was the last straw. All my 1and1 emails were being used in... (read more)
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★☆☆☆☆
“12 month contracts with 1and1 criminals”
Written on: 07/01/2013
i wanted to cancel my website and they charged me 12 months do not touch this company you will regret it if you decide to cancel not only that is takes a decade on an 0844 number to get through to someone (read more)
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★☆☆☆☆
“Do not use 1and1”
Written on: 02/01/2013 by hazelbate (1 review written)
Our small company who help people struggling with health problems may not survive, because 1and1 refuse to allow our web domains to be transferred to another provider, even though we have done nothing wrong. First 1and1 customers got virus, as a result of which our website had to be totally rewritten. Then when we try to transfer our domains elsewhere, 1and1 claim our service provider owed 1and1 money, which they don't. 1and1 can't even supply proof they are owed money, but they still refuse... (read more)
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★☆☆☆☆
“STAY AWAY from 1and1”
Written on: 24/12/2012 by elnaz848123
They have the worst service and customer service I have ever seen in my life!! I have spent at least $5000 trying to hire IT person to resolve issues on Plesk and we still have problems. I emailed the customer service and all they said was you need to resolve the issue yourself. I sent an email back saying I am even willing to pay to get this resolved and nobody has ever gotten back to me. That was a week ago. I have found so many complaints on their service and Plesk incompatibility. We... (read more)
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★☆☆☆☆
“DO NOT EVEN THINK OF SIGNING UP TO 1 AND 1”
Written on: 14/12/2012
Thi company are a disgrace. They take money without asking, never reply to letters or email, and send threaten to send in debt collector to customers who complain about their poor service. DON'T GET RIPPED OFF BY THIS EXCUSE OF AN ORGANISATION!!!!! (read more)
Visit 1and1.co.ukHelenmh's Comment
Written on: 22/12/2012
I will support you in this. I had a personal website from them at £5.99 a month. A few weeks ago I got a phone call from some sales person trying to sell the business package at £19.99 a month. Imagine my shock when two weeks ago I got an invoice for £71.29!!! They said I had consented to this over the telephone! They have also threatened me with debt collectors because I'm refusing to pay them. I don't know whether just to pay to get them off my back or keep fighting them! I'm not in work - I'm a carer looking after my elderly Dad so I don't have that much money to get a lawyer etc.. But I'm telling everyone I know to avoid this company at all costs.
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Showing 31 - 40 of 299 Reviews
★☆☆☆☆
“Misleading services”
Written on: 12/12/2012 by maksteel (1 review written)
I joined 1and1 as they had some services which I wanted to use for my company. On joining, I quickly discovered that their services were available but not able to be used in any way. All settings are restricted and trying to personalize anything for your company, even down to a logo was not possible unless you install and configure everything yourself and only then do you begin to discover that their servers are not what they should be. I have been working with their customer service teams... (read more)
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★☆☆☆☆
“Nasty! Leave this company well alone!”
Written on: 11/12/2012
They put you on secret aut-renew. Then keep charging you, not telling you what for. Even after you cancel. If your credit card details are not correct (for the domain you already cancelled) they set the baliffs onto you and get you credit blackmarked. This sounds like a joke but is not. Search the web for "scam 1&1" and "1&1 reviews". That'll teach me to choose a company without checking the reviews first! (read more)
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★☆☆☆☆
“Appalling ”
Written on: 10/12/2012
Dreadful service, impossible to use and highly deceptive in their pricing structure. When I tried to cancel the service they made it almost impossible for me to do so and then made fraudulent attents to debit my bank account. This is a scam. Don't touch it. (read more)
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★☆☆☆☆
“dont even think about it!!”
Written on: 23/11/2012
Should you try to cancel your contract, dealing with this company is a nightmare. Your cedit card will be charged continually. Should you delete your credit card information you will be sent to collections. They do not take checks and will return them to you as to aquire your credit card number. Do not use this company and save yourself the aggravation. I have been trying to close my acoount for close to a year and recieved a late payment charge once again. (read more)
Visit 1and1.co.uk1And1_Do_Not_Use's Comment
Written on: 30/11/2012
They are a scam and should be shut down. I bought and paid for a domain and never used it. A year later they automatically deducted my PayPal account. I was angry and went into the site and tuned off the auto renewal function and I also blocked them from PayPal. I thought it was over. Then a year later they send me a message saying they tried to deduct the amount but there's no funds in my account... there was but I blocked them. I then went back into the account and found that they had switched back the auto renewal.. what scammers. I then emailed them and they told me to cancel the account and it should be okay. I did that, they still kept harassing me for payment. The account has been closed and I can't sign in, but they keep requesting payment and now they're threatening to send debt collectors for something I never used, cancelled a year ago and cancellled again. Do not deal with them under any circumstances. They have caused me so much stress and I'm not well. I do not owe them a dime and will not pay for something I don't owe them.
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★☆☆☆☆
“Expensive and very poor service”
Written on: 21/11/2012 by BobWales (1 review written)
I've been a business customer of 1 and 1 since 2005 and every time I've had to contact them about generally small but important issues their service has been extremely lacking. They are not quick to respond, take several time-consuming emails to understand the problem, look for ways to sell you upgrades at all stages, and generally their support team have little interest in solving an issue. I stay with them only because I know it will take a great deal of down-time to move away. In other... (read more)
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★☆☆☆☆
“Stay away from 1on1”
Written on: 14/11/2012 by djvagabon (1 review written)
I recently signed up to 1on 1 for a free 30 day trial. After playing around with the site for a few weeks I quickly realised it was very poor quality and there were many hidden charges. I cancelled the website immediately. I went to the bank this morning and noticed that they have taken £56.73 out of my account. This is an absolute disgrace and I will be contacting the ombudsman and trading standards later on today. If anyone is thinking of using this company DON'T. They are a complete scam... (read more)
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★☆☆☆☆
“£125.78 of useless”
Written on: 09/11/2012
I just been charged £125.78 from my paypal account, when called to enquiry about this transaction they said that I couldn't cancel the contract. The offer was 6 month free and after 6 months if you werent happy with the service you could cancel, otherwise the payment would be taken. since I transfer my website to 1and1 it stop work, had to transfer it back to the previous provider, cheaper and more reliable, now on the resolution center on paypal, trying to get my money back. NEVER USE 1and1. (read more)
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★☆☆☆☆
“Got scammed legally”
Written on: 06/11/2012 by GotDoneby1and1 (1 review written)
Like a few other folk here I got ripped off legally by this company for over £70. Absolutely shameful practice, will always read webhost reviews in future! (read more)
Visit 1and1.co.ukGotdoneby1And1's Response to GotDoneby1and1's Review
Written on: 06/11/2012
I should elaborate on this - what actually happened was I was signed up for a free trial that I only agreed to because the guy on the phone was annoying me. I then received an invoice for 70 quid - I'd totally forgotten about the 'free trial' and of course that's part of their game plan.
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★★☆☆☆
“Ripped off, but legally, or so I understand”
Written on: 06/11/2012
I was happy with 1and1's cheap and cheerful domain hosting for a year or so until a couple of weeks ago they charged me for 'MyWebsite', which I thought was a 'free trial' and therefore - free! Apparently, I should have cancelled within the 30 days. I thought this was extremely sharp practice and most probably illegal, but I was wrong. Apparently under UK consumer law, as long as you receive written details of what you have been offered and were warned in good time of your right to cancel... (read more)
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★☆☆☆☆
“Under hand Tactics and unfair contract terms bad news”
Written on: 05/11/2012 by desilva0708 (1 review written)
Well iset up a web site 1 year ago played with it for about 2 weeks and never finished the web page. That was that forgot about it and moved on, untill i received a notification of invoice for a further year on the 20th October. Paypal notify me on the 31 October that a payment of 34.11 had been taken by 1 and 1 this payment was reversed by paypal as i complained and told 1 and 1 i was not interested. they told me to cancel the website which i have then they tell me I still have to pay for... (read more)
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1and1.co.uk
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Peter201's Response to 1and1's Review
Written on: 31/01/2013
Why I am going to that right now....God bless the good ship 1&1...LOL