Citibank Access Account Reviews

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1.7 stars
Average rating for this product is: 1.7 out of 5

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LenderAccountDescriptionInterestAEROverdraft  
Overdraft RateOverdraft Limit
Alliance & LeicesterPremier Direct AccountEarn a great rate of 6% AER (fixed for one year) on balances up to £2,500.Monthly6.00%0.00%£2,000.00
Alliance & LeicesterPremier CurrentEnjoy benefits such as, free annual European travel insurance plus receive a share of £50 when you recommend a friend.Monthly0.50%0.00%£2,000.00
NatwestNatwest Advantage Gold AccountEnjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products.Monthly0.25%18.49%n/a

Average Ratings for Citibank Access Account

  • Ease of use1.8 stars
  • Customer Service1.5 stars
  • Overall rating1.7 stars

3 Reviews For Citibank Access Account

  • crap118 15th Jun 2009

    Reviewer rating: 0 stars


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    Good Points: Free phone telephone banking but....


    Bad Points: ..nobody understands you!


    General comments: Internet banking:Your debit card is connected to your login name so if you lose your card or your card expires you will not be able to view your account/s online and you'll have to wait till the new card arrives to get back online, it can take over a week. I notice that every night at about 9PM you can't view your transactions or your payments you have set up. When i send a message online it takes almost 2 days to get a reply and the reply usually has no real answer to my question but advises me to ring the free phone number.Telephone banking:Obviously the call centre is not in the UK but i think in India. The customer service is really terrible not only do they have difficulty understanding English but they can't carry out the simplest instructions. I know it can't be easy for them with English not being their mother tongue but they only seem to understand key words like 'Account' or 'Flexi Saver' , they reply in script like a robot. General banking:Online transfers between citibank UK and other UK banks usually takes a frustratingly long 4 working days. My wife uses HSBC and it takes 2 hours to send payments to most UK banks. Not many branches in the UK just 4 in central London and 1 in Manchester so you usually have to pay money or cheques into Lloyds tsb which makes the transactions stretch to almost 5 working days before they hit your account. I pay my bills purely by standing order and again i need to set up these payments early for them to hit the other UK bank account on time. Conclusion:Although i don't doubt for one minute that the Citibank in USA is very good i believe the UK arm of citibank is rather weak. I would go as far as to say it's an amateur job of a bank. Probably the worst bank in the UK, i strongly recommend you go with an original UK only bank. I'm leaving Citi for good and i ain't ever going back! You'll never guess where though :)

  • Guest 1st Jun 2009

    Reviewer rating: 1.5 stars


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    I have been with Citibank now three years, and find that their levels of service are not that good compared to the other two banks I bank with.
    It is totally frustrating not to be able to talk to someone in The UK, and not having any local branches you can call into to discuss your account is frustrating, unless you live in London, where you have branch access.

  • tropical bird Rank: Lance Corporal 22nd Oct 2008

    Reviewer rating: 3.5 stars


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    I opened my Citibank Access Account primarily so that I would have access to my money worldwide. The other big rival HSBC was not offering free global transfers like Citibank. Also since I have a Citibank account in India, my money would be freely accessible in Citibank ATMs in India without having to worry about transferring every time I needed it by paying only the conversion fee.
    The account opening procedure was quick and painless; I had a personalised T&C booklet sent out in the welcome pac ...