thinkmoney Personal Account www.thinkmoney.co.uk Reviews
Latest Reviews
★☆☆☆☆
“ACCOUNT BLOCKED AND KEEPING MY MONEY!!”
Written on: 15/05/2013
Banked with them for over a year and generally ok. Today however they have blocked me access to my funds so I have ZERO money. I suspect it's because I have been selling some bits and had some paypal transfers go in! Apparently they don't like payments in other than wages! Customer service tell me they are looking into it and have no timeframe as to how long I will have no money for. (read more)
★☆☆☆☆
“For the love of all things holy DO NOT BANK WITH THEM!!”
Written on: 10/05/2013 by ihatethinkmoney (1 review written)
If you so much as 'dare' to have anything other than your wages deposited into your account ie a lump sum from family or commission payment (all legit)frankly ANY sum of money that isn't your monthly wage/benefits etc. They (thinkmoney) will STOP and/or SUSPEND your account with NO EXPLAINATION or any given reason why and no time limit given.I have NO access to my account,NO answer to my emails and rude and surly 'money managers' at the end of the phone...absolutely horrific! ... (read more)
★☆☆☆☆
“Taking time to transfer my money to my new bank account!!”
Written on: 02/05/2013
I have banked with Think Money since 2011, and at 1st they were great and seemed they could not do enough to help me.. but over the past week I have had nothing but hassle with them and today was the final straw!! Money from the DWP was deposited in to the think money account which it should not of been it should of been put in my Co-Operative account and when I rang this morning (02/05/2013) at 10.40am I asked them to transefer it to my co-op account bank by "Faster Payment" they told me no... (read more)
Stevenhewitt's Comment
Written on: 07/05/2013
Hi,
I work for thinkmoney and would firstly like to apologise for the experience you’ve recently encountered. Clearly on this occasion our customer service fell well short of the standards we set ourselves and customers can and should expect and I am sorry about that. Our timescales for sending Faster Payments are as follows:
Faster Payments:
Mon-Fri before 5pm – will be received the following day.
Mon-Fri after 5pm – will be received on the day after the following day.
Sat before 4.30pm – will be received the following day.
Sat after 4.30pm – will be received on the following Tuesday.
Sunday – will be received on the following Tuesday.
Regards
Steven Hewitt
Reply to this comment
★★★★☆
“Good customer service, account just not for me.”
Written on: 22/04/2013
I started to open an account with this company but decided to cancel it to see if I could get myself out of financial trouble before getting someone to sort it for me. All I can say is that they were very polite and helpful, and spoke through everything with me and gave me a detailed plan of what I can do and very good financial advise. Even when I decided to cancel my account, they were very understanding and helpful, and said that I would be welcome back. I would say this account is... (read more)
★☆☆☆☆
“It's been 18 days now and think money won't release my...”
Written on: 17/04/2013
It's been 18 days now and think money won't release my money..I have been with think money for about 6 months and no problem not until about 3 weeks ago when I had transferred money from my barclays account to my think money account. Think money has blocked my access to my money...even though I called them to inform that I will be transferring this money and they asked all sort of questions and told me no problem. At the moment I can't withdraw ..I can't log in ..text services don't work. I... (read more)
Ihatethinkmoney's Comment
Written on: 10/05/2013
Hi there,
I wish i'd read some of these reviews three months ago before i joined thinkmoney.I'm exactly where you are now when i received a commission rebate a couple of weeks ago. Tried to use my card yesterday and was declined when i phoned they asked all sorts of questions regarding the payment i received. The money is entirely proper,was paid from a limited company and frankly NONE of their business. Have had to send proof (documents,emails etc) my account can't be accessed via the web anymore and suspended!!! Phoning is worse with curt unhelful answers and no reasons why or when......i feel like some sort of criminal. I'm still in complete shock...oh! and don't forget the 'don't call us it won't do you any good...we'll call you....and we can't say when that'll be!!' The whole 'bank' is a racket run by the American mob...it's the only explaination. Who ever reads this DO NOT put your money here,they will keep it! A bunch of fly-by-nights!!!!
Reply to this comment
★★★★★
“just the best”
Written on: 13/04/2013 by erica.baddeley
this is the best account I have ever had, I lost my home 2 years ago with the stress of jugging bills around and just couldn't cope. I do believe that if I had this account at that time I would still be living there. I really don't worry about any bills anymore as this is always sorted and if im ever short there just a phone call away. 5* account and would always recommend. the staff are so good nothing is a problem. (read more)
★☆☆☆☆
“Is think money trying to steal my money?”
Written on: 13/04/2013
Pls don't bank with this people....I had some money transferred into my account from a friend who has sent me money to the same account on several occasions, think money had blocked my access to my account, I can't withdraw, I can't pay rent, I can't do anything and they refuse to say why..to make it worse, they don't even know when it will be resolved. I have had calls from my utilities company for failed direct debit. It's been 2 weeks now and no solution. I am planning to file a legal... (read more)
★☆☆☆☆
“Refusing to pay my money”
Written on: 12/04/2013 by Ibraheemyz
Just after I received two online payments from one of my friends who pays me on regular basis. They blocked my account. After confirming the payments from the bank where they originated from. They still failed to resolve, which they called an issue. It's been two weeks now. My money is stuck. They can't even give me a timescale. My DD are going unpaid and they just don't bother. I call them twice a day. They just make you feel hopeless! (read more)
★★☆☆☆
“Failed DD's for 2 months running”
Written on: 05/04/2013
For the past two(2)months Think Money have bounced DD payments to certain utility companies because of insufficient funds. This is the account which charges £14.50 per month to manage your payments and to foresee any potential problems. Owing to these failures I spent over £10, not a great amount but high on a low fixed budget, on telephone calls and nearly charged £4.40 for each dishonoured DD. The staff are very polite and offer a 'sorry' if things haven't worked out, but thats not... (read more)
Stevenhewitt's Comment
Written on: 12/04/2013
Hi,
My name is Steven and I work for thinkmoney.
I'm concerned to read your comments regarding you thinkmoney Account.
As you correctly state the fee is payable to ensure sufficient funds are retained for paying all Direct Debits and Standing Orders. Clearly something has gone wrong here and needs to be investigated. I'd like to ensure your account is set up correctly, which will help to avoid any future repercussions. Please email me your reference number to Steve.hewitt@thinkmoney.com.
Thank you
Reply to this comment
★☆☆☆☆
“diabolical ”
Written on: 25/03/2013
First and foremost the staff don't seem to be very helpful. Every month there seems to be problems with there systems. The automated service is down at least once a month and because you can't check at atms it's a nuisance. There doesn't seem to be any urgency to fix their problems. I would recommend getting a normal bank account. They are extremely slack. I have been without money for 4 days so far and that's because the system is down to transfer money GREAT. I think this service is... (read more)
Sarahlj1's Comment
Written on: 26/03/2013
I am sorry you have experienced problems with your account.
It certainly isn’t true to say that we have systems problems on a regular basis. From time to time our systems need to undergo routine maintenance (as you would expect) but these periods of maintenance are kept to a minimum and are usually carried out over night to cause minimum disruption to customers.
Although you can’t obtain a balance at an ATM you can get one by text (free of charge depending on your mobile tariff) for a balance of your account 24/7, via Online Account Management and via your phone using our mobile-optimised service. On days when you receive a credit into your account we also text you the details of how much is budgeted for your bills and how much has been transferred to your card account.
If you’d like me to investigate your concerns further please feel free to drop me an email to sarah.jolly@thinkmoney.co.uk.
Sarah Jolly
thinkmoney
Reply to this comment
Ihatethinkmoney's Comment
Written on: 16/05/2013
...Well perhaps you could explain to all of us here why it is that your 'bank' freezes our accounts routinely? doesn't give us any reasons why or how long? doesn't seem to care that it leaves people utterly 'potless' for days and even weeks at a time? The best bit is when you phone for info there is ALWAYS (according to your alleged moneymanagers) an IT problem or a 'glitch' in the system!....over to you Ms Jolly.
Reply to this comment
Jivasioposvo's Comment
Written on: 26/03/2013
I HAVE SEND MY DEATILS FOR MONEY TRANSFER INTO THINK BANK FRO ZENITH I AM STILL WAITING TO HEAR FROM PERSONAL ADVISOR FINANCIAL BANKING.
MY ACCOUNT NUMBER;**** .PLEASE PROCESS I CANT ALSO WITHDRAW EVEN OVEDRAFT OF £450 POUNDS I AM IN NEED OF MONEY TO PAY FOR MY DOCUMENTS AND TICKETY TO USA, UNIVERSITY -ASAP.
Reply to this comment
See next 10 reviews
Showing 1 - 10 of 225 Reviews
★☆☆☆☆
“Think money, More like stink money!”
Written on: 23/03/2013 by elcumbrino
They don't seem too understand that it's my money in the account not theirs. I have had my card declined on several occasions causing embarrassment to me and on one occasion nearly got me arrested because I could not pay for my petrol. It took nearly a month for me to receive my new card over the Christmas period totally destroying my crimbo. They seemed to think it was acceptable to send me a text message so I could get my money from my local spar.This works once or twice but when I had to... (read more)
Sarahlj1's Response to elcumbrino's Review
Written on: 28/03/2013
I’m sorry you have experienced problems with your card and this caused you inconvenience over the Christmas period. I am not sure why you were without a card for so long as replacement cards are issued promptly and do usually arrive within a few days. As you rightly say whilst customers are waiting for replacement cards they are able to withdraw money via any PayPoint retailer.
Think Money is part of the Think Money Group, which is an independent business and not connected to RBS. However, we do use part of RBS’ banking infrastructure.
Sarah Jolly
thinkmoney
Reply to this comment
★☆☆☆☆
“Disgusting! ”
Written on: 23/03/2013 by HoltonK (1 review written)
Think money are holding over £800 because of a transaction error. This has been going on since Wednesday (4 days) and they can't tell me what the problem is or when it'll be resolved. I am a single mum with 2 kids and this is our only household income. The kids have now not eaten for 2 days and have not been to school for 3 as I don't have the petrol. My phone is about to be cut off, we have no gas and the rent is due! Think Money's response, there's nothing we can do! (read more)
★★★★★
“Makes life so easy!”
Written on: 06/03/2013 by finstown
I love this account!! The staff are so friendly and helpful and if i have had to call them there is no problem getting through. I especially like the text service they offer, any money going in the account or being moved from Salaries to Card you are advised of. U always know how much money you have and dont have the worry of being charged for not having enough money in account, this just cant happen anymore!!The internet banking is very easy and clear too! I would have no hesitation of... (read more)
Cherrybubblesbonbon's Response to finstown's Review
Written on: 13/03/2013
really??? in my experience getting to speak to a real person takes 20mins...more often than not 'the system is down', recently there has been a major prob with the regular phone number, and it isn't a cheap option either, well i don't think almost 175pounds a year is cheap! i think the overall service is very very poor and unless someone is seriously in financial ruin and CAN'T get an account with a regular bank, i would advise them to steer clear of thinkbanking or be prepared to pay 175quid a year for a text msg once a month! (plus the opening fee, it was 25quid when i made the fatal mistake of joining) in fact, i would recommend a credit union before thinkbanking and they are a pain in the rear so that gives an idea of the sort of agro i've had with this account... :(
Reply to this comment
★☆☆☆☆
“Messed up too many times”
Written on: 01/03/2013
I been with Think money for about 4 months and well what a mess they are one broken card a long delay for a replacement card they charged my wife 5 pound for a new card with her new surname on it and they took the wrong amount of money from our account for bills 3 weeks in row which lead to a 30 mins chat with them each time and we pay for the account went you ask about this there give you some bs about loads of banks chargeing money I spoke to 2 banks and there charge nothing got to leave... (read more)
Stevenhewitt's Comment
Written on: 05/03/2013
I'm sorry to hear that you've encountered problems with your card. If you would like to send your reference number to Steve.Hewitt@thinkmoney.com and I'll get someone to look into this for you.
Just for clarification, the thinkmoney Personal Account is an independent business and run by the Think Money Group. We do make use of some of the RBS's banking systems but we are not part of the RBS group.
Thank you
Reply to this comment
Lee2046's Comment
Written on: 22/03/2013
People just like complaining!!! Why did not you open an account with high street banks like natwest or barclays bank? They are far more convenient than think banking, ohhhhh....maybe you credit is so messed up and no other bank wants to open you an account???
I was a think Banking customer, i never had any problem with them, in fact they helped me improved my credit scores a lot and I am now managed to have credit cards from halifax and tesco, i also managed to get a small loan from bank.
Staff were always helpful and polite, (yes, it took between 5 and 10 mins to get hold of them) and they used to charged me a reasonable £12.50 per month for the service.
I would recommend think banking to everyone who has difficulty to open an ordinary bank account from high street banks.
by the way, i am not someone from think banking!!!!
Reply to this comment
★★★★★
“they are the best”
Written on: 25/02/2013
i got fed up with not knowing what happend to my money at my previous bank,with think money they take care of everything with no worry or hasle,and they are always there to help you one to one,if your thinking of changeing banks then go to thinkmoney you will not regret it. (read more)
★★★★★
“Brilliant bank account”
Written on: 08/02/2013 by Daniel.j_ones
Really has helped me manage every penny of my money. If I ever have a problem (which I haven't) then I know there will be friendly and helpful staff on the end of the phone. I couldn't recommend this account any more brill (read more)
★★★★★
“Best bank ever”
Written on: 31/01/2013 by Sheilarose04
I have nothing but praise for think money. I have had an account with them for 3 years and all my direct debits are paid and on time. There customer service is excellent and the monthly fee is worth every penny and nothing in comparison to the bank charges I use to get with my previous bank accounts. I have the gold account ( which was a limited offer) and for a few more pounds each month, I have my own credit facility which I can use in an emergency and only pay £1 a day for each... (read more)
★★★★★
“great”
Written on: 27/01/2013 by amartin1908 (1 review written)
I cannot fault them. This was recommended to me when I entered a debt mgt plan. The money for my bills is hrld and the rest tranferred to my card scct. Whenever I want to change something its done immediately and no aggro. Recently I had a gadget ins payment applied for that I knew nothing about. I received no charges for the bounced direct debit and they cancelled it immediately, I can also use my card everywhere except pay at petrol ststion pumps. If its a manned station then all good (read more)
★★★☆☆
“THE TRUTH - Former employee of sister company”
Written on: 10/01/2013
TIP... Firstly, to anyone who is a current customer and wants to beat the call queues and not be charged for the call... You should simply go to the think money website and click on a related product such as insurance where there is a free phone number. It will be instantly answered by an insurance agent who believes you are ringing up to purchase insurance. Just say "I thought this was think banking" and they'll pop you straight through. POSITIVES... During the interview and induction... (read more)
★☆☆☆☆
“Shame”
Written on: 25/12/2012 by Jococha98
I expected funds to coming to my think money account from relatives uk bank acc for Xmas I received text confirmation from think money customer service saying that the funds arrived but when I tried to use the funds no allowed. I Phoned them but they can not tell me why that happening. No body knows how long that will take for the funds to be available. Left me with out money for Xmas.., no present for my child. Pls can you advise what to do? (read more)
Walyville's Response to Jococha98's Review
Written on: 14/04/2013
Hi there, pls I am having the same issues with think money, i would like to know how it went with them..did they eventually give you your money?..and how long did it take?
Thanks
Reply to this comment
See next 10 reviews
Showing 11 - 20 of 225 Reviews
★☆☆☆☆
“Don't even 'think' about using them”
Written on: 18/12/2012
I transfered savings from another account in and they have shut me out of my account until I provide them with all kinds of information about where I get my money from. They have all my money and refuse to allow me to access it at all, blaming systems failure and telling me that they can't can't do anything to help. I asked to close my account and they can't, I asked to return my savings back to the account it came from, they can't. They refuse to do anything to help, I have had a week... (read more)
Veazir's Comment
Written on: 22/12/2012
I have funds transferred to this account as one of payment. they started to ask all kind of question and proof that it was sent to me. I sent them proof, but now they block my online account. These account manager lying me that they can not access to my account and I need to wait. No time scale is given. I have left without money for Christmas. They dont care, their work is to get the monthly fee. As soon as I get my money I will close the account and open the case at court, demanding compensation. Whoever want to open the bank account please do not open with Thinkbank. You can get simple account at high street banks, where your money is secure and it belong to you, not to bank.
Reply to this comment
★☆☆☆☆
“Beware ! Terrible service ”
Written on: 30/11/2012
Terrible. Been a "customer" for some years and they closed my account because I complained about them. Overall shady service, they take their fee and do nothing for it. MD is spineless and not interested in customer service Only use them if your super desperate. Their service and integrity would make a Nigerian Bank look perfect (read more)
Sarahlj1's Comment
Written on: 07/12/2012
Hi,
I'm sorry to hear that you’ve been disappointed with your experience of thinkmoney.
We do try to listen to our customers opinions, both good and bad, and take these on board when trying to improve our service. Whilst we don’t always get it right many of our customers do tell us they are happy with the account. You can see our feedback (both good and bad) from over 2,700 thinkmoney customers here.
Once again I am sorry you feel we have not met your expectations.
Sarah Jolly
thinkmoney
Reply to this comment
★★☆☆☆
“kerrie hawman”
Written on: 28/11/2012 by geordiegirl75
iv only been with think banking since may. and everytime iv spoke 2 them they have been friendly with me. (but u got2 pay 2 phone them) but im not happy at all. i can use it at ATM and shops but i carnt get cash-back from anywhere. they said it must b a faulty card as i have talked 2 them a few times about this and they said i have 2 pay £5 for a new card. i carnt use it online anywhere apart from paypall. and my sky direct debt was set up for £25 pound a month and they let them take... (read more)
Sarahlj1's Response to geordiegirl75's Review
Written on: 04/12/2012
Dear Kerrie
We are sorry you are experiencing problems with your account and card.
The team has tried to call you to discuss these problems and see if we can help.
Your card can be used online and to obtain cash back where the appropriate symbol is displayed and we won’t charge for a replacement card if your card is indeed faulty.
Companies should only request money from your account if authorized to do so and in the first instance the instruction needs to be cancelled with the firm concerned. If you experience any problems in cancelling a payment then our team will be happy to advise on the next steps.
When setting up direct debits on the account we do need you to confirm which companies will be claiming, when and for how much. If however a firm claims for a different figure to your estimate, we will honour the payment for the amount claimed (whether it’s more or less than the amount held), unless you cancel the direct debit with enough notice.
The amount a company claims by direct debit is determined by what you owe to that company not the amount you estimate that bill should be.
We would like to help and get things back on track for you so I will ask the team to try and contact you again.
If there is a best time to call you please drop me an e-mail to sarah.jolly@thinkmoney.com.
Reply to this comment
Amartin1908's Response to geordiegirl75's Review
Written on: 27/01/2013
It must be faulty as I use mine everywhere for purchases and cash back
Reply to this comment
★★★☆☆
“went shopping got to the tills card wouldnt work ended...”
Written on: 27/11/2012
went shopping got to the tills card wouldnt work ended up putting some of it back how embaressing is that not sure about this yet (read more)
Stevenhewitt's Comment
Written on: 30/11/2012
Hi,
We apologise for any inconvenience or embarrassment caused if your card has been declined.
The thinkmoney card is a universally recognised Debit Card and should be accepted at the vast majority of outlets displaying the appropriate symbol.
We are aware of certain places where the card may not be accepted. For example some pay at pump petrol stations are not online to check the account balance, so to ensure that customers do not become overdrawn, our card does not allow these transactions.
Otherwise your card should work in shops, online or abroad wherever you see the acceptance sign.
If you continue to have difficulty with your card or find places where the card doesn't work please do let us know and we will look into this for you. If you would like me to arrange for a Money Manager to give you a call then please email your reference number to Steve.hewitt@thinkmoney.com
Thank you
Steven Hewitt
thinkmoney
Reply to this comment
★☆☆☆☆
“Doing my head in”
Written on: 19/11/2012 by katiekatjas (10 reviews written)
I wrote a review on here a few weeks back and basically got lots of sales calls saying how good the account is. Yesterday I transferred money to a new basic natwest account. Part of the same banking group RBS. Its still not arrived in the account. Its bad enough I have to wait 8 working days for a check to clear, then when I want to transfer MY MONEY it goes missing. I don't want a sales call. I want my money or I will be making an official complaint and going to the FSA. You guys are a... (read more)
★☆☆☆☆
“fine until you have a problem ”
Written on: 16/11/2012 by amyoliver1982
I have been with think nabking a few years at first everything worked ok BUT as soon as you have a problem like the new card they have sent me stopped working after 6 weeks trying to get access to my own money has been noting but an absolute nightmare!!!!!!!! I have now applied for a new account elsewhere where i will pay £8 per month and that includes travel and mobile insurance. I cannot wait to get away from this bank!!!!! (read more)
Stevenhewitt's Response to amyoliver1982's Review
Written on: 19/11/2012
Dear amyoliver1982
I am sorry to read your review and the problems you've experienced with your card.
We don't want to lose you as a customer and would like the opportunity to get to the bottom of this and get it sorted.
Please do contact me via steve.hewitt@thinkmoney.com with your reference so I can investigate this for you.
Thank you
Steven Hewitt
thinkmoney
Reply to this comment
★☆☆☆☆
“mis sold this account”
Written on: 07/11/2012 by katiekatjas (10 reviews written)
Ive recently joined think banking and i believe the account was mis sold to me as its totally unsuitable. its great if you get paid once a month but i get money going in weekly, fortnightly and then 4 weekly. they hold money from one payment meaning im broke for two weeks with 3 children even though theres 3 more payments going in before the bill goes out. ive just camcelled all my direct debits so they dont do this and i can pay via card. the card isnt accepted at certain cash machines and... (read more)
Sarahlj1's Response to katiekatjas's Review
Written on: 08/11/2012
I’m sorry to read that you have a number of issues with the running of your account.
Obviously the account is a personal preference and we appreciate not everyone feels that it works for them individually.
I believe you’ve now spoken to a money manager and hope that going forward we can improve our service and help make the account run better for you.
Sarah Jolly
thinkmoney
Reply to this comment
★☆☆☆☆
“Absolutely terrible”
Written on: 26/10/2012
I took out this account as I have a poor credit rating and not much else was on offer. I have had problems from the start - my brand new debit card would not work and I was charged £5 for a new one and I have had problems using the new debit card in various cash machines. Also the paying in and out process is very slow for payments other than direct debits and wages. The worst problem, however, is they do not let you have access to your money if they think there is something ususual about... (read more)
Sarahlj1's Comment
Written on: 31/10/2012
I am sorry to hear of the problems you are experiencing with your account.
We don’t charge for a new replacement card if you have never been able to use the card or it arrives damaged.
If a card becomes damaged over a period of time and needs replacing before it’s renewal date then in this scenario we would charge to cover the cost of replacement.
The team will be happy to discuss any problems you are still experiencing with certain cashpoints and access to your money.
Sarah Jolly
thinkmoney
Reply to this comment
★★★★★
“Thinkmoney the bank that Think's for You”
Written on: 22/10/2012
Thinkmoney is the bank bank that Think's for You, due to an accident i suffered srvere memory problems, the Thinkmoney Customer Service Team guided me through all my problems and in many an occaision Pre-Emp a problem for me. A realy Excellent bank for me. (read more)
★☆☆☆☆
“all lies”
Written on: 21/10/2012
im replying to the response i had about think money... this response i received is a load of waffle.... customer service i received is terrible like i said the operators talk over you all the time.. they say people pay 500 pound a year to banks with no fee... that'd a load of rubbish. I've been with Lloyd tsb now for 4 months and have not paved anything out to them.. intact they have been paying me.. thinking seem proud to boast a 94% satisfaction rate... if i was the managing director i... (read more)
See next 10 reviews
Showing 21 - 30 of 225 Reviews
★☆☆☆☆
“Pharmk982”
Written on: 20/10/2012
Hello! gaddfee interesting gaddfee site! I'm really like it! Very, very gaddfee good! (read more)
★☆☆☆☆
“Internet Personal Banking”
Written on: 15/10/2012
All the change over from Think Banking to Think Money has done is cause confusion- ever heard of the old saying "if it aint broken why fix it? I can't wait for nmy IVA to finish in twelve monthstime to enable me to escape. (read more)
Stevenhewitt's Comment
Written on: 22/10/2012
We are sorry if our name change has caused confusion.
There are a number of reasons why we needed to change our name: we put together some FAQs to explain why it was necessary and what it means for customers. You can find the FAQ’s using this link: http://www.thinkmoney.co.uk/news-advice/thinkbanking-name-change-your-questions-answered-0-3961-0.htm
We are saddened that you are looking to close the account and would like to see if there is anything we can do to help.
If it helps I can ask a Money Manager to call you to discuss your account, just drop me an e-mail to Steve.Hewitt@thinkmoney.com with your reference only.
Thank you
Steven Hewitt
thinkmoney
Reply to this comment
Terryjackie's Comment
Written on: 20/12/2012
I agree , absolutely, they have put me in trouble and charged for the privilege ,other banks offer a similar service for nothing.
Their new £200 pounds lending fee is nothing short of usury,greed will be their downfall,.I am in the process of leaving them, good idea
to begin with,what a shame, GREED, GREED, GREED.
Reply to this comment
★☆☆☆☆
“This is not a bank, Its a legal way of daylight...”
Written on: 13/10/2012
This is not a bank, Its a legal way of daylight robbery, £174 a year + telephone calls to run a bank account, when other banks, Like Lloyds TSB do the same thing for free. 2 accounts etc. With no phone charges. (read more)
Katiekatjas's Comment
Written on: 19/11/2012
Yep I am finding that out the hard way. A tranfer I made to a new basic account to move away from them has dissapeared!
Reply to this comment
★☆☆☆☆
“what a carry on!”
Written on: 11/10/2012 by martinrooney123
You have to pay out £174 a year for the account, then whenever you need to talk to somebody about your account they charge you in phone call charges! They bang on about UN EXPECTED overdraft charges, and un paid dd charges, Id rather get charged those than have to pay out over £174 a year. And trust me, I was having to phone thinkmoney (think banking as it was) nearly every week due to a mess up on my account on their part. They knew each and every month how much to set aside to pay... (read more)
Sarahlj1's Response to martinrooney123's Review
Written on: 19/10/2012
Dear martinrooney123
We are sorry to read that you have experienced problems with your account and we have fallen short of your expectations.
Whether or not to pay a fee for your banking is a choice. The OFT found 1.5m people paying more than £500 a year in overdraft charges. These people would likely be better off with our product – with a single monthly fee and no overdraft or returned item fees. Our customers tell us they generally prefer the certainty of a fixed fee than the risk of higher charges. But that’s a personal choice.
Your experience is very different from the feedback we get from the majority of customers. We work with Feefo.com to get feedback from customers and we currently have a 94% satisfaction rate from over 2,500 – you can see the comments from customers here: http://bit.ly/HHRLy8
If we can help any further by all means please e mail me at sarah.jolly@thinkmoney.com.
I hope this helps.
Reply to this comment
Benjones1234's reply to Sarahlj1's Comment
Written on: 23/10/2012
You seem proud to be boasting a 94% satisfaction rate on a feedback company you work with.. What about all the other feedback forums ive been reading. They make some prtty interesting reading!!!.
You say that the OFT have said people pay £500 in charges etc... Like i said in my comment above, I have the same set up as think money, 2 accounts One for Direct debits and other for my card transactions, NO overdraft, and no risk of getting charged!, All for NO FEE!! So where will i be paying the £500 a year???.
94% Satisfaction, Id be disappointed if i was in charge, I would be aimiung for 100% then i would boast. Until then I really hope your customers see what your company really are like, make the move and go to a different bank, who dont charge for the same kind of set up as think.
Reply to this comment
★★★★★
“Think Money Customer Service”
Written on: 09/10/2012 by geebee667 (1 review written)
I have read all the BAD reviews that have been said about Think Money But am i the only one who has nothing but praise for help from there Customer Service. I have been with the bank since it's start, being declared bankrupt, having my account Frozen By the RBS, they guided me through the tough times, the Customer Service is nothing short of Excellent. Hey and what bank do you know that sends you a Personal text on your Birth day. They have NEVER let me down. (read more)
★★★★☆
“Think banking”
Written on: 06/10/2012
Have been a customer with think banking now for 5 years and have seen vast improvements in their service since I joined them.I bthink that the staff are always helpful and the texting service that tells you when your salary is being paid in is always onetime and accurate.The only downside in my opinion is they are associated with RBS who I have never found helpful or polite when paying in monies to my think banking account. (read more)
★★★★☆
“Excellent Customer Services”
Written on: 07/09/2012 by adam1979 (1 review written)
I don't normally write reviews but felt compelled to write this one. Think Banking has some positive and negative sides to it but mainly positive. They are not perfect but neither is any large company. The customer services are second to none so if you do have an issue that is within their control, in my experience it is very quickly resolved. The staff on the end of the phone are always happy to help you. They are always polite, courteous and above all they know what they are doing. Bare... (read more)
★★★☆☆
“DISGRACEFUL BANK”
Written on: 06/09/2012
I was on honey with my husband when the systems crashed AGAIN. We couldnt get any money from our bank account.That Day we was due to return home and had no money to get any fuel in our car. We was stuck in cornwall for 3 hours until finally they put some money in our account to lend us. As you can imagine we was totally fuming as we had to spend 3 hours with no money, coiuldnt even afford a cup of tea or anything! ive had no letter of apology from them at all, which is totally... (read more)
Stevenhewitt's Comment
Written on: 06/09/2012
I’m sorry to hear that you’ve had a poor experience with thinkbanking and that the level of service you’ve received has fallen below what we would expect.
If you can please email me your account reference, (no security details) to Steven.Hewitt at thinkbanking. Com. I will investigate this for you.
Thank you
Steven Hewitt
thinkbanking
Reply to this comment
★☆☆☆☆
“Money holding!”
Written on: 28/07/2012 by Rafael07
I have had a payment which has been made On Friday night (Internet transfer) ok as it was after 5pm I knew that probably this money will show up on Saturday and it happened but I couldn't use this money for the whole weekend as they did hold my money in mine salaries account for "bills" (£840) but the funny thing is I do not have any direct debit or any other king of payment which comes throught this account so there is no point to hold my money but as soon it appears into my salarie... (read more)
Sarahlj1's Response to Rafael07's Review
Written on: 31/07/2012
The budgeting side of the account is designed to make life easier for you, not leave you without funds over the weekend so this needs to be looked at for you.
We would like to discuss your account with you to see how we can get this working better for you. Please send me your account reference number (nothing else) to Sarah.Jolly at thinkbanking.com and I will arrange for a money manager to contact you.
Thank you
Thinkbanking
Reply to this comment
★☆☆☆☆
“slow transactions”
Written on: 21/07/2012 by neopod (1 review written)
I have got an account with TB, mostly ok but the transfer time of money is a joke, at 2pm on a friday I transferred a few quid to a Lloyds TSB account, it has left my account but not reached L-TSB. Online status says Monday - that is 4 days to transfer/click a friggin button. On the other hand, I phoned L-TSB and transferred a few hundred quid to a new payee within 2 hours on the same day Plus side - no overdraft fees Down sides - you can never reach them, they get your details wrong, they... (read more)
Sarahlj1's Response to neopod's Review
Written on: 27/07/2012
We do offer the Faster Payment Service in the same way as the main high street banks do.
Electronic payments normally arrive within 2 hours of being sent, the exception to this being if a payment is sent after 5pm then it may not arrive until 11am the next working day.
Cheque clearance takes 8 days as a cheque can still be returned unpaid within this time. As we don’t offer an overdraft facility we need to ensure the cheque has cleared before funds are made available.
Sarah Jolly – Thinkbanking
Reply to this comment
See next 10 reviews
Showing 31 - 40 of 225 Reviews
★☆☆☆☆
“!!!!!!!!!!!!DO NOT USE!!!!!!!!!!!!!”
Written on: 20/07/2012 by nikolashewitt
Think Banking have let me down badly the past few days. If you have multiple payments go into your account from say paypal then they will automatically block your account from being used at all. You will ring them, being charged an arm and a leg for the call, and they will just fob you off telling your there is an IT error and they are trying to sort it out, but THEY DON'T KNOW WHAT THE ACTUAL PROBLEM IS!!! There is no problem, they are just ripping me off, missing my 2nd day in a new... (read more)
★★★☆☆
“Not Bad Could Do Better”
Written on: 19/07/2012
As a last resort type of bank account it does have some plus's: ~ No large bank charges ~ Online banking facility ~ Simple but effective debit card ~ Reasonably effective support staff However as the account piggybacks RBS/Natwest its suffers from the constraints of being at the mercy of their systems. For example the fact that cheques take eight days to clear which for most people is a crazy length of time. Also there is level of inconsistency as I had cheques clear in three days???... (read more)
★☆☆☆☆
“Stay clear of this bank!!!”
Written on: 14/07/2012
After being with think banking for nearly 8 years they have finally done their best to make me leave and have succeeded. I have had numerous problems with the bank holding back to much money over the years the £5 lost/stolen card fee and then when I said I didn't want to pay for a new card told they would not let me have my money!!! However I stuck with them purely due to the fact I actually couldn't be bothered to change everything over and I also don't trust myself to keep up with... (read more)
Sarahlj1's Comment
Written on: 27/07/2012
We are very sorry you have experienced problems with your account.
We do charge £14.50 a month for a single account but many of our customers tell us this is much less than fees they have paid on accounts with other providers for bounced direct debits and overdraft fees.
Sarah Jolly – Thinkbanking
Reply to this comment
★☆☆☆☆
“pls do not open an account with think banking ”
Written on: 07/07/2012
i have been with think crapping for about 4yrs now but in the last mouth they have treated me like carp they hold money they should not. they left us with no money for 4days and my mum had to send us food, they delay money going in to the account,they over payed me and they then take it back with no warning weeks later when i pay them £22 a mouth to manege my money for me. they can not be trusted at all, pls save your self a lot of hassle do not even think of going near them, ps today they... (read more)
Iwill41's Comment
Written on: 10/07/2012
I am sorry to hear that thinkbanking has let you down recently. As you say you pay a management fee for a reason and you have every right to expect for the account to work well for you. We would like to have the chance to put this right. Please send me your account reference (nothing else) to Ian.Williams at thinkbanking.com and I will investigate further for you.
Thank you.
Ian Williams
Thinkbanking
Reply to this comment
★★☆☆☆
“Problems nearly every month”
Written on: 30/06/2012
I am going to change back to my normal account next month. I have been with Think Banking for over a year now and have had nothing but problems. My husband and I get paid on different days of the month and evey month I have to phone up when my husbands wages go in because they keep half for bills and put half on card (which was the arrangement) but that night they take the money back from the card to the salaries acccount without warning. I then have to phone up and they apologise giving... (read more)
Iwill41's Comment
Written on: 06/07/2012
I am sorry to hear that you are experiencing continued problems with your thinkbanking account.
The budgeting side of the account is designed to make life easier and clearly this should not be happening month in month out.
Please email me your reference number to ianwilliams at thinkbanking . com and I will arrange for someone to contact you to see how we can resolve this for you.
Thank you
Ian Williams
Thinkbanking
Reply to this comment
★☆☆☆☆
“STILL NO MONEY!”
Written on: 29/06/2012
BEEN WAITING FOR MY SALARY SINCE SATURDAY AND WE ARE NOW AT WEDNESDAY AND STILL NOT PAID! THIS IS WHOLEY UNACCEPTABLE FOR A BANK TO WITHHOLD OUR MONEY. NOT EVEN TRIED THE HELPLINE AS SEE EVERYONE ELSE HAS TRIED AND NOT BEEN SUCCESSFUL. (read more)
Iwill41's Comment
Written on: 06/07/2012
Thank you for your comments. We are extremely sorry for the inconvenience caused to our customers as a result of the technical problems at RBS. As you know between Saturday 23rd of June and 3pm on Wednesday 27th of June thinkbanking didn’t receive the data needed from RBS to update customers accounts, because of the well publicised IT failure at RBS. thinkbanking is not part of RBS, but accounts are held by RBS.
Over the period we worked extremely hard to offer customers emergency cash to tide them over. We were able to provide many thousands of customers with funds to ensure that they had enough money to live on until their credits arrived. Over the period we increased our staffing levels and opening hours to enable us to serve customers that needed help. We also introduced a phone number that is inclusive on most mobile and landline tariffs. We do appreciate that our phone lines were extremely busy as we dealt with this issue.
By 3pm on Wednesday 27th of June customers’ credits were in their accounts and since then customers have been receiving all credits as normal.
We tried to keep customers up to date throughout via text message, as well as updates on our website, internet banking, Facebook and Twitter.
We have written to every affected thinkbanking customer to apologise for these problems, which although outside our control, caused a great deal of worry and difficulty to many. You can see the apology here: http://www.thinkbanking.co.uk/apology/
We have also refunded the thinkbanking management fee for June customers inconvenienced by this and committed that customers should not be out of pocket as a result of these exceptional circumstances. We have published details for customers on how to make a claim.
Thank you
Ian Williams
Thinkbanking
Reply to this comment
★☆☆☆☆
“I too spent most of my day off yesterday ringing them...”
Written on: 28/06/2012 by paula62 (3 reviews written)
I too spent most of my day off yesterday ringing them (constant engaged tone) and was furious. I am definately going to close my account but could someone please tell me will Think Banking refund everyone their £18 fee they charge us??? (read more)
Iwill41's Response to paula62's Review
Written on: 06/07/2012
Thank you for your comments. We are extremely sorry for the inconvenience caused to our customers as a result of the technical problems at RBS. As you know between Saturday 23rd of June and 3pm on Wednesday 27th of June thinkbanking didn’t receive the data needed from RBS to update customers accounts, because of the well publicised IT failure at RBS. thinkbanking is not part of RBS, but accounts are held by RBS.
Over the period we worked extremely hard to offer customers emergency cash to tide them over. We were able to provide many thousands of customers with funds to ensure that they had enough money to live on until their credits arrived. Over the period we increased our staffing levels and opening hours to enable us to serve customers that needed help. We also introduced a phone number that is inclusive on most mobile and landline tariffs. We do appreciate that our phone lines were extremely busy as we dealt with this issue.
By 3pm on Wednesday 27th of June customers’ credits were in their accounts and since then customers have been receiving all credits as normal.
We tried to keep customers up to date throughout via text message, as well as updates on our website, internet banking, Facebook and Twitter.
We have written to every affected thinkbanking customer to apologise for these problems, which although outside our control, caused a great deal of worry and difficulty to many. You can see the apology here: http://www.thinkbanking.co.uk/apology/
We have also refunded the thinkbanking management fee for June customers inconvenienced by this and committed that customers should not be out of pocket as a result of these exceptional circumstances. We have published details for customers on how to make a claim.
Thank you
Ian Williams
Thinkbanking
Reply to this comment
★☆☆☆☆
“load of rubbish (i did put sh%* ) but it wouldnt let...”
Written on: 28/06/2012
why cant they get some one to ring all there customers and ask them if they need funds or not . im gunna be closing this account and use my santander account from now on thinkbanking have not handled this very well at all and should sent every customer a letter to say why this has taken so long to get sorted out (read more)
Iwill41's Comment
Written on: 06/07/2012
Thank you for your comments. We are extremely sorry for the inconvenience caused to our customers as a result of the technical problems at RBS. As you know between Saturday 23rd of June and 3pm on Wednesday 27th of June thinkbanking didn’t receive the data needed from RBS to update customers accounts, because of the well publicised IT failure at RBS. thinkbanking is not part of RBS, but accounts are held by RBS.
Over the period we worked extremely hard to offer customers emergency cash to tide them over. We were able to provide many thousands of customers with funds to ensure that they had enough money to live on until their credits arrived. Over the period we increased our staffing levels and opening hours to enable us to serve customers that needed help. We also introduced a phone number that is inclusive on most mobile and landline tariffs. We do appreciate that our phone lines were extremely busy as we dealt with this issue.
By 3pm on Wednesday 27th of June customers’ credits were in their accounts and since then customers have been receiving all credits as normal.
We tried to keep customers up to date throughout via text message, as well as updates on our website, internet banking, Facebook and Twitter.
We have written to every affected thinkbanking customer to apologise for these problems, which although outside our control, caused a great deal of worry and difficulty to many. You can see the apology here: http://www.thinkbanking.co.uk/apology/
We have also refunded the thinkbanking management fee for June customers inconvenienced by this and committed that customers should not be out of pocket as a result of these exceptional circumstances. We have published details for customers on how to make a claim.
Thank you
Ian Williams
Thinkbanking
Reply to this comment
★★★☆☆
“I've got through....”
Written on: 28/06/2012
Hi folks, if you ring 08000 747772, select option 2 and just carry on as normal. I had to wait 45 minutes on hold but at least youron hold. (read more)
Iwill41's Comment
Written on: 06/07/2012
Thank you for your comments. We are extremely sorry for the inconvenience caused to our customers as a result of the technical problems at RBS. As you know between Saturday 23rd of June and 3pm on Wednesday 27th of June thinkbanking didn’t receive the data needed from RBS to update customers accounts, because of the well publicised IT failure at RBS. thinkbanking is not part of RBS, but accounts are held by RBS.
Over the period we worked extremely hard to offer customers emergency cash to tide them over. We were able to provide many thousands of customers with funds to ensure that they had enough money to live on until their credits arrived. Over the period we increased our staffing levels and opening hours to enable us to serve customers that needed help. We also introduced a phone number that is inclusive on most mobile and landline tariffs. We do appreciate that our phone lines were extremely busy as we dealt with this issue.
By 3pm on Wednesday 27th of June customers’ credits were in their accounts and since then customers have been receiving all credits as normal.
We tried to keep customers up to date throughout via text message, as well as updates on our website, internet banking, Facebook and Twitter.
We have written to every affected thinkbanking customer to apologise for these problems, which although outside our control, caused a great deal of worry and difficulty to many. You can see the apology here: http://www.thinkbanking.co.uk/apology/
We have also refunded the thinkbanking management fee for June customers inconvenienced by this and committed that customers should not be out of pocket as a result of these exceptional circumstances. We have published details for customers on how to make a claim.
Thank you
Ian Williams
Thinkbanking
Reply to this comment
★★★★☆
“BLAME RBS NOT THINK BANKING ”
Written on: 27/06/2012 by Aitkenj3 (1 review written)
I can completely sympithise with every one who has had trouble , i was left without any money all weekend when my wages did not clear , i myself spent endless amounts of my time trying to get through to think banking , on monday they gave me 14.50 emergency cash and today after spending all day yesterday listening to a engaged tone and having a message telling me my funds were not expected to clear today , i took my salaries account statement to an RBS branch near me , and within 5 minutes i... (read more)
See next 10 reviews
Showing 41 - 50 of 225 Reviews
overview
MoneySupermarket
Top 5 Bank Accounts
To calculate the top 5's we take the following factors into account:
Top 5 Bank Accounts
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. thinkmoney Personal Account www.thinkmoney.co.uk
225 reviews read latest review -
2. First Direct Current Account
47 reviews read latest review -
3. CardOneBanking Basic Bank Account
8 reviews read latest review -
4. Secure Trust Bank Current Account
44 reviews read latest review -
5. Lloyds TSB Premier Banking Current Account
11 reviews read latest review
Hot Stuff in
Latest Reviews in Bank Accounts
-
Moneyway OneBill
"Terrible company" Read More
-
Secure Trust Bank Current Account
"Best Bank Ever!" Read More
-
HSBC Premier Bank Account www.hsbc.co.uk
"Shaity Service and Arrogant At..." Read More
-
thinkmoney Personal Account www.thinkmoney.co.uk
"ACCOUNT BLOCKED AND KEEPING MY..." Read More
-
CardOneBanking Basic Bank Account
"Simple money management" Read More
Latest items in Bank Accounts
- You are here:
- Review Centre
- Saving and Banking
- Bank Accounts
- thinkmoney Personal Account www.thinkmoney.co.uk
- Overview
Sharp00782's Response to ihatethinkmoney's Review
Written on: 16/05/2013
Hi
I am in the same boat. This is day two purely because I had some paypal payments go in! What happened in the end with you? They have left me in a horrible spot.
Ihatethinkmoney's reply to Sharp00782's Comment
Written on: 16/05/2013
Hi there,
Me and you both!....has been a week now and no sign of money being released. So called 'moneymanagers' are prompted to say nothing blaming IT problems etc and 'we haven't access to your account'...putting you on hold then passing you to someone else who'll tell you nothing anyway!...it's all standard practice/procedure (apparently) when any account holder puts money into their account OTHER than wages/benefits ( i missed that bit in the small print...if,indeed, it's there!) They (thinkmoney) claim that because they're 'managed' accounts they will question/investigate/suspend/freeze/etc ANY 'alien' sum deposited into your account....i would NEVER have banked with them if i'd known that. A bank account that doesn't let you put money into YOUR account for you to access is NOT a bank account...banks don't do that!
Sorry to hear of your your predicament,i'm in the same horrible spot.
It seems all so ironic that thinkmoney can hold some sort of moral high ground regarding peoples finances. Along the lines of....'you 'bank' with us so you must be poor/bankrupt/immigrant/poor credit/etc....so,WHERE did you get this money? you're not supposed to have any 'extra' money so it must be dodgey/illegal ...and freeze your account and NO reason will be given or how long it will take...' The irony being,of course, is Thinkmoney allies itself and uses the facilities of....RBS. Here is a bank that had to be bailed out to the tune of around £45 billion (the largest bail out of all UK banks) is now 50% government owned (should actually be and is over 80% and more) where bankers were paid £million bonuses! (over a hundred of them) overall bonuses topped nearly £1 billion with PUBLIC money(2010) with RBS holding the record for the worst yearly corporate loss ever in history ( £25 billion in 2008) all headed by a scandal ridden boss 'the shred' who left (resigned) with a multi-million pound 'golden parachute'
Take note Thinkmoney!!
Sharp00782's reply to Ihatethinkmoney's Comment
Written on: 17/05/2013
So I am screwed then basically. Great, have the kids this weekend and have already run out of gas and electric is on the last pound!! I am in utter disbelief that they can do this.
Sharp00782's reply to Ihatethinkmoney's Comment
Written on: 17/05/2013
The irony is I also need to buy my medication today for a heart condition, and now can't afford it. I have no one to ask really here as my family live abroad and I have no account for them to send money to. If this goes longer they will be charged with manslaughter!