thinkmoney Personal Account Reviews - www.thinkmoney.co.uk

08450568164
★★★☆☆
3.3 / 5
455
60% of users recommend this
  • Ease of use

  • Customer Service

Summary

"thinkmoney Personal Account 

If you thought all accounts were the same, think again. Anyone can apply - no credit check required. A thinkmoney Personal Account delivers three things: transparency, personal service and peace of mind.

  • Transparency. With no hidden fees, you'll always know exactly what you're paying per month. No nasty surprises, no sudden charges.
  • Personal service. We're committed to delivering a personal service. It's why we make sure your essential costs are covered first. It's why we provide so many different ways to manage your account, so you can use it the way you want to.
  • Peace of mind. With a new account from thinkmoney, you'll know you're taking care of your regular financial commitments. You'll know our experts are looking out for you, ready to warn you if they see any potential problems ahead. It's a very different kind of account. We’re a very different kind of company."
? Ask our helpful community of experts about this product or company
thinkmoney Personal Account www.thinkmoney.co.uk - Ask a question now

Media Gallery for thinkmoney Personal Account www.thinkmoney.co.uk

thinkmoney Personal Account www.thinkmoney.co.uk
thinkmoney Personal Account www.thinkmoney.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Never had a single problem with them”

Written on: 19/05/2015 by IsaacWalsh (1 review written)

I have been with think money for about 6 years and had no problems with them, managed to sort everything out and as I keep my regular payments up to date on-line I only rarely have to call them - when I have I have had it resolved pretty quickly. Sounds like I am gushing but they are great… Read Full Review

Report this review
★★★★☆

“Had no fuss”

Written on: 16/05/2015 by MelodyRasmussen (1 review written)

I was a bit scared after reading the reviews bout think money but I have not had any problems since joining i know I can get a call back if needed thought Facebook or Twitter even if it's a long wait My only moan is the online log in bit confusing for me but apart from that no problems and I know my bills are secure and dontn go o t t with me money now Customer service is ok even waiting and go that extra mile to help… Read Full Review

Thinkmoney's Comment

Written on: 18/05/2015

Dear Melody,

We appreciate you taking the time to leave feedback for us and are delighted to hear that overall you are happy with our service.

We are currently making improvements to our Online Account Management service which should roll out very soon, and we are also launching a mobile App that should make managing your money online even easier.

We hope this helps.


Spencer.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Awful ”

Written on: 12/05/2015 by Summer06 (3 reviews written)

Absolutely failure to myself personally rude staff makes it even worse when you been hanging on for 25 minutes. No one wants to take responsibility when things go WRONG. I've just been spoken to in such a bad manner by a adviser I had to put the phone down shocked by her manner and response by a query I wanted to make and she says its was is . Well if that's customer service from think money I'm done I'm not paying a monthly fee to be spoken to like that . Totally appalled… Read Full Review

By Thinkmoney

Written on: 12/05/2015

Hi Summer06,

I am sorry to hear that this has been your recent experience with thinkmoney, your comments do not seem to reflect the high levels of customer service that we aim to offer our customers and I would like to look into this for you, please could contact me via the contact us section here on Review Centre.

I look forward to hearing from you soon.


Spencer.

Reply to this comment
Report this review
★☆☆☆☆

“bad bank ”

Written on: 05/05/2015 by Noej357 (1 review written)

dont waste your money in this stupid bank as they never answear there phone and charge you high rate to call them and always have to wait for 30min… Read Full Review

By Thinkmoney

Written on: 06/05/2015

Hi,

We appreciate that recently our call wait times have been longer than both you and we are happy with. To help reduce the wait times experienced we have been recruiting and training new Money Managers and we are already starting to see improvements.

We are also investing in new technology, such as a new app and an improved online account management service, which will give you full control of your account 24/7 via your mobile, tablet and PC.

We hope this helps moving forwards.


Regards
Spencer

Reply to this comment
Report this review
★★☆☆☆

“disappointing ”

Written on: 28/04/2015 by qtGentry350 (1 review written)

Ok I do my shopping then go to work at lunch I nip to bank and the machine rejects my card saying wrong pin? I ring bank 40/45 mins and are promised it's sorted so as me and my hubby are going away I nip to petrol station fill up and my card is blocked.cannot unblock at cash machine.cannot reach bank.cannot leave with petrol tank full.then my husband goes to cash machine and his card is blocked.he does not use this account at all but cannot get access.ring bank 2 hrs?????? He cannot tell them… Read Full Review

By Thinkmoney

Written on: 28/04/2015

Hi,


I am sorry to hear that this has been your recent experience with thinkmoney. I am concerned to read your comments and would like to look into for you. Please contact us via the contact section here on Review Centre. We look forward to hearing from you soon.


Regards.

Reply to this comment
Report this review
★★★★★

“Fantadti”

Written on: 17/04/2015

Tried to call call cebtre at 8.04 am am waitibg time of 15 mins. Am a working mum and don't have time to wait that long. Put a message on your facebook page and within 5 minutes she called me back. She was fab explained my issue and she had the issue sorted fore straight away. I am a Team Leader in a call cebtre and think she was efficient friendly helpful and sorted my issue out. Thanks so very much your a asset to Think Money… Read Full Review

Report this review
★☆☆☆☆

“a dose of herpes is less stressful than banking with...”

Written on: 12/04/2015 by JaronFarley399 (1 review written)

withheld my monies (for 4 days) without prior notice or full explanation for 36 hours. left me with no money until I could prove where my recent deposits had been received from and by whom. stay away. you have been warned!!!!!!!!!!… Read Full Review

By Thinkmoney

Written on: 13/04/2015

Dear JaronFarley399

I am sorry to hear this has been your recent experience with thinkmoney. I am concerned by your comments and would like to look into this further for you, please could you contact us via the contact section here on Review Centre. We look forward to hearing from you soon.


Regards

Spencer

Reply to this comment
Report this review
★☆☆☆☆

“Can't Get My Money”

Written on: 25/03/2015 by henry2007 (1 review written)

I have been a customer of ThinkMoney for over a year now, have try to run the account as best as i can. I was giving a paying book by the think money for making deposit, so, On Monday I deposited £1000 cash with my paying book at Royal Bank of Scotand branch. I received a text of the cash deposit. And now, they are refusing to transfer the £1000 to my card account and they have also stop my telephone and online banking with no reason. I have been calling them still no tangible reason as per… Read Full Review

By Thinkmoney

Written on: 26/03/2015

Dear henry2007

I am sorry to hear that this has been your recent experience with thinkmoney. Clearly this is something we’d like to look for you. Please contact us via the contact section here on Review Centre, we look forward to hearing from you soon.

Regards
Spencer

Reply to this comment
Report this review
★☆☆☆☆

“Unable to log in online”

Written on: 20/03/2015 by Lexil195 (1 review written)

Been unable to log in online for past two weeks, unable to afford to wait on call for 30mins to talk to anyone, no message to say website is down, … Read Full Review

By Thinkmoney

Written on: 20/03/2015

Hi,

I am sorry to read about your experience with your thinkmoney Personal Account.
Please could you contact us via the contact section here on Review Centre so we can look into this for you.
We do appreciate that our call wait times have recently been a lot longer than you and we are happy with. We are actively recruiting new Money Managers as well as investing in new technology and are already starting to see improvements.

Regards
Spencer

Reply to this comment
Report this review
★☆☆☆☆

“Can't access my account after transfering a large some”

Written on: 11/03/2015 by clarkys (1 review written)

I have been with Think money for a number of years and they have provided excellent feedback, however yesterday i transfered some funds and suddenly i could not access my account and when i call i am informed it is being processed. I have spoken with FSA, Ombudsman and my solicitor and they will investigate the matter. They have taken £4,700 of me and left me with no answer to why this is happening, i would never recommend this bank to anyone now. I used tell anyone who asked for a… Read Full Review

By Thinkmoney

Written on: 13/03/2015

Hi,

I'm sorry to hear that this has been your recent experience with thinkmoney and would like to look into this for you.

Please can you contact us via the contact section here on Review Centre. We look forward to hearing from you soon.

Regards

Steve

Reply to this comment
Report this review
★☆☆☆☆

“Rubbish Customer Service ”

Written on: 05/03/2015 by vivar (1 review written)

I've been contacting the customer service through phone since 3 days and they Never answer the call… Read Full Review

By Thinkmoney

Written on: 13/03/2015

Dear vivar,

I'm concerned by your comments that we are not answering calls. We appreciate that as of late our call wait times have been longer than both you and we are happy with. We are recruiting and training new staff in order to reduce waiting times for our customers and are already starting to see improvements.

As well as calling in you can also contact us via our text us service with CHANGE followed by any changes you need to make to your account (or to request a call). Of course, you can also manage your account round the clock via Online Account Management. This service enables you to do almost everything that you can do on the phone. You can also message us via Twitter and Facebook (All details available on our website).

We'd like to look into your concerns further and ask you to contact us via the contact section here on Review Centre. We look forward to hearing from you soon.

Regards

Reply to this comment
Report this review
★☆☆☆☆

“Think Money are RUBBISH.”

Written on: 01/03/2015 by Reganh77 (1 review written)

I have lost track of how many times i have tried to speak to a money manager recently regarding the Mastercard online Security set up,THE SAME OLD MESSAGE DUE HIGH LEVELS OF CALLS THE WAITING TIME IS 15 MINUTES, HOW DISGUSTING. The Mastercard online security keeps coming up with the same stupid response when i enter my security details,THESE DO NOT MATCH OUR RECORDS, and when i try to reset my password and it asks for my Date of Birth i get the same stupid message this does not match our… Read Full Review

By Thinkmoney

Written on: 03/03/2015

Hi,

Thank you for taking the time to offer feedback.

We do appreciate that of late call wait times have been longer than you, and we, would like. To help customers avoid charges when calling us we offer a number of ways other than the phone that you can get in touch with us – even if it is just to request a call back. This includes Twitter and Facebook communication. You can also text us with CHANGE followed by any changes you need to make to your account (or to request a call). Of course, you can also manage your account round the clock via Online Account Management. This service enables you to do almost everything that you can do on the phone. We now also offer a non-premium rate number, which may be cheaper to call from a mobile or land line.

If you are continually experiencing issues with MasterCard then please contact us via the contact details on review Centre, so we can look into the cause and see how we can resolve this for you.

Regards

Reply to this comment
Report this review
★☆☆☆☆

“WOW SHOCKING!!!!!!!!!!!!!!!! ”

Written on: 28/02/2015 by DANNY180809 (1 review written)

I opened my account with these guys last year even after reading the poor reviews.first 2 months were ok then, I was called to upgrade my account they advised that it don't cost anything extra etc etc etc and I get a £300 credit faculty. so I thought why not the credit came in handy on 2 occasions. this is were it went wrong and they showed there true colours. I repaid my credit twice both times early. After xmas I decided I wanted the credit facility cancelled as I did not want to get… Read Full Review

By Thinkmoney

Written on: 04/03/2015

Dear Danny180809,

Thank you for the feedback. We appreciate that you aren’t happy with your account – please get in touch with us directly so we can raise a complaint, investigate and respond to you formally.

We are disappointed to hear of your experiences – which are not shared by the majority of our customers (as seen in the reviews gathered via Feefo.com and displayed on their site and ours).

We’d like to discuss your comments and see how we can help improve the running of your account. We look forward to hearing from you.

Thank you,

Reply to this comment
Report this review
★☆☆☆☆

“DONT TRUST THIS BANK”

Written on: 27/02/2015 by AdaPiper (1 review written)

Do not trust this bank they are like a corrupt insurance company … Read Full Review

By Thinkmoney

Written on: 02/03/2015

Dear AdaPiper,

I'm concerned by your comments regarding our company and urge you to contact us, via the contact details here on Review Centre.

I can assure you that we are a fully regulated business and would like to see how we can help.

We look forward to hearing from you.

Reply to this comment
Report this review
★☆☆☆☆

“Can't access my funds!!”

Written on: 20/02/2015 by sexilicious72 (1 review written)

10 days now not been able to access my account and they can't give me a time scale! They refuse to give me my funds in my account and im disabled sat in cold because my gas and electric have run out and ive not eaten for 4 days..I feel like killing myself no1 at thinkmoney will listen to me!! My benefits have been paid into my account and through no reason of my own I can't withdraw my money!!? Why is it taking so long and no1 telling me why this is happening!!!! I want my money!!!! … Read Full Review

By Thinkmoney

Written on: 26/02/2015

Dear sexilicious72,

We’re extremely concerned to hear that this has been your experience with thinkmoney. We would like to raise your concerns so that we can investigate and respond to you personally and in more detail. To enable us to do that please get in touch via the contact section here on Review Centre with your thinkmoney reference number. Thank you.

Reply to this comment
Report this review
★☆☆☆☆

“Why i dont have access to my account!!”

Written on: 16/02/2015 by cdre11 (1 review written)

Think money taking my peace! i put a £608 check on my account and they vanished my account somehow. i dont have internet access nor have access with master card. when i phone them they say someone is looking into it and its over two weeks now. making my life miserable. i rather not have a bank account rather going to bank with them. Its terrified!!… Read Full Review

By Thinkmoney

Written on: 24/02/2015

Dear cdre11,
I am sorry to hear that you’ve had this experience with your account. We’d like to raise your concerns so that we can investigate and respond to you personally and in more detail. To enable us to do that please get in touch via the contact section here on Review Centre with your thinkmoney reference number. Thank you,

Reply to this comment
Report this review
★☆☆☆☆

“Review of thinkmoney Personal Account”

Written on: 06/02/2015 by SyedAbbas (1 review written)

Me and a pal of mine opened up an account with them here are my complaints..by now i have had 7 people i know open accounts with them and i feel ashamed: 1) Hire more staff!!! waiting for minimum 15 minutes each time witht the same shoddy repsonse that ' you are experienceing a higner number of calls than normal' this excuse is wearing thin 2) My funds never reach my account for ages! 3) Out of 8 the customers i have put through to you, majority of us havent been able to access our account… Read Full Review

By Thinkmoney

Written on: 13/02/2015

Dear Mr Abbas,

We are aware that you have raised your concerns surrounding your account.

These are being looked at by our customer relations team and they will respond to you directly.

Regards.

Reply to this comment

Leisha44's reply to Thinkmoney's Comment

Written on: 02/03/2015

I would like to close my think money account rbs

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Great bank account”

Written on: 02/02/2015 by oxChilders429 (1 review written)

Love the account however the wait time to speak to someone is terrible I have now been on hold for 29 minutes which is unacceptable… Read Full Review

By Thinkmoney

Written on: 03/02/2015

Hi,

Thank you for your feedback. We're delighted that you love the thinkmoney Personal Account.

We do appreciate that call wait times can be longer than you, and we, would like. To help address this we've been recruiting additional Money Managers and as a result we have seen a steady improvement in call wait times. As we continue to recruit new staff we also expect to see further improvements over the next few months.

We have also introduced a freephone customer service number which can be found on the 'Contact Us' section of our website.

To help customers avoid calling us we offer a number of ways other than the phone that you can get in touch with us – even if it is just to request a call back. This includes Twitter and Facebook communication. You can also use our text service, for example, text CHANGE followed by any changes you need to make to your account (or to request a call). Of course, you can also manage your account round the clock via Online Account Management. This service enables you to do almost everything that you can do on the phone. Alternatively you can also contact us via the 'contact' section here on Review Centre.

I hope this helps you when contacting us going forward.

Best Regards

Reply to this comment
Report this review
★☆☆☆☆

“Thinkmoney Avoid at all cost!!!!!”

Written on: 31/01/2015 by m3mbp1979 (1 review written)

Anyone who has any dealings with Thinkmoney is off their head!!!! I have banked with them for 2 years and today without any notice or reason they have notified me that they are closing my account in 7 days. I have had a regular salary going through every month without fail, which varies each month, and because of this i have to justify myself to them on a monthly basis as to why its differant. Thankfully not anymore as i will bank with a quality company like Barclays or Co-op Bank. I have been… Read Full Review

By Thinkmoney

Written on: 04/02/2015

Dear M3mbp1979,

This does not sound like the usual experience our customers have when speaking to staff, as you can see from the reviews gathered here on Review Centre and also on our website.

We wish you all the best in finding an account provider that best suits your needs.

Regards

Reply to this comment

Stevemac1976's Response to m3mbp1979's Review

Written on: 17/02/2015

They were great a while ago but like all modern British companies they have turned into an incompetent mess, 45 minute delays in answering calls, frequent mistakes and account problems, utter rubbish avoid!!!

Reply to this comment
Report this review Read 2 Comments
★★★☆☆

“Very Poor Phone Sevice”

Written on: 31/01/2015 by army1977 (1 review written)

On several occasions i have phoned think money only to be told my wait would be over 15 minutes, the wait is always over this time and most times don't even get through. Should there not be an e-mail account that you could send a message to? Not will to sign up to facebook or twitter… Read Full Review

By Thinkmoney

Written on: 02/02/2015

Hi,

We do appreciate that on occasions call wait times can be longer than you, and we, would like. Recently we've been recruiting additional Money Managers and as a result we have seen a steady improvement in call wait times. As we continue to recruit new staff we also expect to see further improvements over the next few months.

We have also introduced a freephone customer service number.

To help customers avoid calling us we offer a number of ways other than the phone that you can get in touch with us – even if it is just to request a call back. This includes Twitter and Facebook communication. You can also text us with CHANGE followed by any changes you need to make to your account (or to request a call). Of course, you can also manage your account round the clock via Online Account Management. This service enables you to do almost everything that you can do on the phone. Alternatively you can email us via the contact section here on Review Centre.

Regards

Steven

Reply to this comment
Report this review
overview