written by Ladyben on 18/10/2021
Visited Walsall branch received the best Customer satisfaction care ever the member of staff definitely flys the flag for euro car parts the top shelf service one received is setting the benchmark for others which is of the highest standard 10 out of 10 the service one received could not been any better I do think you should be able to name staff member so one can have feedback Visited shop16 th October .
written by on 03/07/2020
I recently purchased online an incorrect car battery from sister company Carparts4less The Hayes branch manager was very helpful and proposed that I come to his store and exchange without my obtaining authority at the same price which was a good deal including a bonus discount I came the next morning and exchanged with no problems and the staff were cheerful and courteous All in all a very good service
written by McHughzi305 on 25/09/2017
Just went in to Abergele branch to get some VW parts they had on the shelf and got a discount I will be definitely be using them when I need my next parts 5 star service good knowledgeable staff
written by duracell4211 on 06/04/2017
I used the Abergele store to purchase oil, oil filter and air filter. The assistant was very helpful and all products were in stock.
written by Chloe34 on 12/06/2016
Go online order your parts,then arrange for collection. This is followed up with a personal call from Eurocarparts and are emailed with a order confirmation, then go to collect parts excellent service and good products Well Done
written by CaptainInsano on 07/01/2015
I received excellent service from Eurocarparts. I had the dreaded call from the wife to say that as she pulled onto the drive steam was coming out from under the bonnet & a pool of water was on my drive. After investigation I found the expansion bottle on my 3 Series BMW had split (a common problem apparently). Found the item easily in stock on the online system & reserved it at my local branch for collection. I then had a phone call within 10 minutes to say the item was ready for collection. I visited the branch, collected the item, bought some coolant & was on my way in minutes. Part was correct & fitted with no issues whatsoever. Very impressed.
written by M61Vulcan on 24/05/2014
I thought I'd leave a review here as Euro car parts seems to have taken some stick, rightly or wrongly. It's a feature of reviews of companies that people only tend to review when things go wrong. I've dealt with them since 2010 for my car service parts and only once had a problem. On that occasion I'd ordered an OEM air flow meter which didn't fix the problem with the car resulting in it having to go to the garage. They fitted a BMW air flow meter which fixed the problem. I complained to Euro by email and asked for a refund. They sent me a returns authorisation number and I returned the part for a full and speedy refund. Now you could blame Euro for stocking a non-functioning part, (I don't know if it was a problem because it was an OEM part, or just a DOA) either way I don't blame Euro, problems will always arise and it's how they deal with them that's important and in this case they get full marks. My last purchase was a battery, it came very quickly despite me not asking for next day delivery. I would say though that to get the best prices, get on their mailing list. They're always having sales promotions and giving discount vouchers. I made use of them and got the cheapest price I could find on the web for my battery.
written by on 14/02/2014
I have used Europarts on Ringwood Road in POOLE, Dorset. Excellent client service. I returned a battery and they did not quibble. Very good advice from polite staff. I would recommend very highly.
written by on 21/01/2014
A very easy experience. I ordered a part on-line, that a previous supplier had failed to deliver in 4 weeks despite a variety of excuses and broken promises, and had it delivered by Euro Car Parts the very next day.
written by TUDDS on 08/11/2013
Ordered a coil pack with free postage for Ford Mondeo mk3 2005 as part was not available for collection from any local branches near to where I live. Part arrived and was the wrong one as the electrical connector on it was a oval shape and I needed a square one. Had to drive car which had been running fine since misfire up to Chester and the only place available with the Bosch coil pack in stock was the Stockport branch, who upon arrival had the part ready and refunded me for the wrong part which I had taken with me, so saved me sending it back. Your help and advice was appreciated many thanks. To anyone purchasing a coil pack for a mk3 Mondeo check the Electrical lead connector on the coil pack before ordering so you get the correct part and save yourself time.
written by sidneycox on 23/10/2013
The on line order system is simple, straightforward and quick. The same is to be said for the search pages to find the parts required to order. Free delivery promise was 3 to 4 days and I received the item ordered in less than 24 hours. And the best bit? the price - lovely stuff. I always search the net looking for good deals but since I found Euro Parts about 2 years ago I have not found prices lower than they offer as a norm and some of their special deals are astounding.
written by dazzzza on 06/09/2013
best place to get cheap and fast delivery on car parts all way use them now
written by FordTransitMan on 31/07/2013
I ordered and payed for a part over the internet with this company and to be honest,i really thought there might be a problem regarding my order or the delivery but hey....im quite surprised! No problems and it was delivered well within the 4 days it could have took to arrive.Visited my local Eurocarparts (Bristol)and there staff seemed very friendly and helpful.It`s a shame and should not happen that some people did get a shabby service from this company but now days that seems to be the norm with most companies regardless of size,sometimes the larger companies are the worst.(Talktalk)Hmmmm enough said.
written by andydux on 23/07/2013
Over a couple of years I have used our local branch of ECP and always found them very helpful and knowledgeable. Parts have always been much cheaper than main dealers and when goods were not in stock in my branch, they arranged for transfer from a nearby branch.
written by willowyman on 17/05/2013
Have I just been lucky? Having read many negative reviews I would like to add my experiences over the past few years. All the car parts that I have purchased from Euro Car Parts have been consumables i.e. car service items and general wear & tear items e.g. Brake pads, spark plugs etc. All items received have been as ordered and delivered promptly, i.e. normal within 2 days. Pricing is competitive and as previous stated were as ordered. There are many websites selling car parts, especially brake parts which state all the so called well known brands but when the parts for your vehicle appear on screen there is generally no choice and no quoted manufacturer of the product. Thus one can only assume that the product shown is of an inferior quality. So beware!!
written by ecpv on 22/04/2013
Had no problem with my purchase, they helped me get the right part I needed for me Mercedes Benz. Their shipping was good. I would definitely buy from them again. Ask for [name removed] he was very knowledgeable.
written by Artcheezzz on 27/03/2013
Lol, what you all about? :) Was buying tyre pump, oil, filters, battery, and wiper blades. Half of them collected, half delivered. No problem at all, plus its most of the times 25% cheaper than everythere else . Strange you had so many problems all....
Written on: 23/07/2013
Have used them about 10 times over past few years, mostly call and collect without any problems, and would still recommend them highly if you know they have it in stock.....but
Online order and delivery absolutely excrement. Ordered wiper blades and some cleaning products, waited 2 weeks and no show. Checked online account and goods were despatched on 0/0/0 at 0:00? Contacted them by email, 'We'll get back to you shortly.' 2 Weeks later, no news so used the online 'chat' facility, after 10 minutes, timed out with no update. Absolute garbage.
written by on 20/02/2013
Ordered bosch wiper blades just after xmas (27th) and got delivered on 29th ! Great price for Bosch.. Recommend
written by bobbo1 on 29/11/2012
special praise must go to john carroll at gateshead branch. brilliant lad to deal with very helpful and great product knowledge, a credit to the gateshead branch. and a major factor why i deal with euro carparts, also a special mention to stacey on van delivery nothing is a problem for her she is always very helpful and always cheerful. keep up the good work and have a lovely xmas
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As rated by our community of reviewers
Cleiton's Response to ecpv's Review
Written on: 30/04/2013
I had a bad experince with eurocar calling to, the atendend couldnt understand what i was looking for, it was just couple boxes of stop tail bulbs, he just hang up the phone and when i try ring back just put in hold. After that decide look for other company, eurocar is not the only one.