written by ldHatch164 on 20/11/2017
Bought a radiator for my car from Euro's £95. After approx 8 weeks it started leaking, I got it checked out by a mechanic and he told me it was leaking from the core. I contacted Euro's and informed them of the mechanics diagnosis and asked for a replacement, they made me buy another one and return the faulty one which I did and paid the mechanic £99 to fit the new one, I have been chasing them for six weeks now for compensation, not once have they emailed, phoned, written or texted me, after 3 visits to the branch (Treforest) and four phone calls and an email I am now at the stage of taking it further. They have lost a customer in myself, I think it's very poor after service
written by CalisleBud on 28/11/2016
Is there really a point of having 'Click and Collect'.. Ordered and paid for parts online.. Parts ready to collect within an hour.. Went down after a few hours.. 3 people in the queue before me.. 35 minutes later i was still waiting in the queue.. One person serving behind the counter.. Ten other staff walking back and forward behind him sniggering at queue of customers, which had now grown to 8 customers.. Finally got to till and guy took my prepaid receipt.. 5 mins later after typing stuff on the computer says, 'thank you sir will just nip to the store to get your parts'.. What!? Are my parts not under your 'Click And Collect' counter!? Complete joke.. Either get more staff on your other empty tills or do away with Click and Collect.. Cheap parts but Very Cheap Customer Service.. Oh.. BTW.. There were 2 staff outside during this period happily smoking their cigarettes.. To summarise.. If your staff want to take the micky out of their colleague with his long line of customers waiting for 'Click and Collect' parts, by not helping him out.. DO NOT TAKE IT OUT ON YOUR CUSTOMERS!! TMS Durranhill For Me From Now On.. Carlisle Depot..
written by Schmittnl98 on 04/05/2016
purchased a exhuast manifold , was expecting a new standard original unit but was given a unit that had being put together by someone or some factory which pipes where welded plate. after fitted it made a blowing noise so i took it off to check surfaces where clean just to notice one pipe was welding to such a poor quality that there was a gap in the unit causing it to blow, i thought i would buy a new unit £90 instead of a used one online but seems that was a mistake and would of being better off with a 2nd hand unit.
written by naJordan91 on 28/02/2016
Ordered two wiper blades on Monday, apparently in stock. One blade arrived on Friday. When I called I was told other blade had to be ordered from another store and was being dispatched today (Friday) Why? If the store I ordered from did not have them, could they not have ordered it from another store on the same day and I would be a "happy camper" Very annoyed.
written by Blackwell184 on 09/05/2015
I ordered an item online and picked one day delivery. Only when I queried the status was I told that the item had a lead time of a week although the website stated "ready to despatch". I requested cancellation of the one day delivery option well before the item shipped, it was ignored. I requested refund of the one day delivery option and was turned down. In my opinion, this is beyond bad customer service.
written by richardmullender on 27/02/2015
visited harold wood essex branch today only one person serving .waited 12 minutes to be served . man at counter said there was only one member of staff serving normally . meanwhile , in the adjoining office , we hear 5 , maybe 6 staff chatting continously as if their down a pub on a friday night .
written by cstew1503 on 20/02/2015
This is the second order I have made with ECP, the first was absolutely fine, suspension struts & springs, delivered in good time and no issues at all. Second order, well, a different story altogether. Placed the order Monday evening of this week, oil & filter, coolant, coolant flush and a coolant tester. Come Wednesday, order status "unknown/pending" tried using online help chat, but not open yet. So fired off a customer service e-mail to be told "one item on your order is "non stock" (the coolant tester) and we are awaiting delivery from the supplier" Ok no problem, I hadn't noticed that when I placed the order, my fault. So I ring later in the day to try and cancel the tester off the order and bring delivery forward as I need the parts for the weekend. Get through to customer services to be greeted with "hello?" not "hello eurocarparts how can I help?" just plain "hello" like the guy was answering a call from his mate. Anyway I explain the situation, he puts me back on hold for 5 minutes, comes back with "I can't cancel anything off the order as it has already been dispatched, a long time ago" considering this call was only 3 hours after my e-mail response, I'm baffled, so "Ok, no problem" I say and then he basically puts the phone down on me before I can say another word. Check order status when I get home in the evening...... "unknown/pending" So I fore off another customer service e-mail explaining I want to cancel the order as it won't arrive in time and I need the parts by the weekend to fix my car so I'll shop locally. No response, nothing. Try ringing, just on hold constantly. Check my order that evening, "dispatched" just before 4pm, so should hopefully be delivered today. Wouldn't have minded if I'd had communication to tell me that they were waiting for the non-stock item, but nothing, then to be lied to by a very unprofessional and abrupt service rep, then ignored by customer service e-mail, unacceptable and I'm pretty sure I won't be using them again
written by Liam633 on 09/09/2014
Ordered items on a Saturday 4pm as they weren't available in store. Due to the urgency of the items I paid extra for next day delivery. I recognise that Sunday is a non delivery day but expected them to be delivered on the Monday. No emails had been sent with expected delivery dates so called customer services and was told that my delivery was due out on the Tuesday from 7am - 7pm potentially losing another full day. It should be stated on the site that no deliveries are made at all on the weekends according to customers services meaning the order put through on a Saturday isn't processed until the Monday after.
written by heChavez484 on 12/08/2014
So,I usually shop online from them,now I bought an air and pollen filter with click and collect,after my reservation I received an email and a phone call that my items r ready to collect. When I get to the store I paid for my items but I had to wait 20 min until the items showed up from the shelf and this is not the first time when this is happening,I,m wondering why they bother to call when the item r not ready at all. This shop was in Northampton.
written by purchaser_a on 14/07/2014
Was advised by local garage to buy from ECP. brought new aircon condenser only to find I could buy the same item considerably cheaper online. Only had the goods an hour hadnt tampered with the box, and was charged a 20% return fee, £30. They seemed to have two return policy's one displayed in front of the counter which stated the refund charge was discretionary, and one on the receipt (which you dont see until after you've brought the goods) which quotes a fixed 20%. Did email ECP regarding the charge, but never received a response. Even with the charge still managed to save some money , but learnt my lesson will research more before making a purchase. I do understand the need to charge some restock fee, but 20% seems steep for an unopened box. With the customer care ECP have shown will be reluctant to use again.
written by Robbielongtime on 18/06/2014
Recently purchased various brake parts online using the vehicle registration finder.parts arrived when brakes stripped down and ready to reassemble brake pads turned out to be wrong ones called customer se rvice who when asked assured me the cost of the correct part was the same .when I retuned them to my local store the cost had increased by over 11.00 pounds after I explained to them what I qaa told they literally called me a liar even thou I had driven 15 miles to swap with no money after having to put old brakes back on .they said they wouldn't honour it and I would have to pay the differnce when I did finally return as had no choice but to purchase the brake parts they are supplying are very cheap poor quialty and not a correct match in size .yea the parts are cheap but are really sub standard hence why they can sell them so cheap going forward I would never consider purchasing from the in the future
written by JOHND2 on 03/06/2014
I bought a Crosland pollen filter, which must be installed the correct way round for air-flow. Unfortunately Crosland don't bother to mark the air flow on their filter like most other brands do. When I asked Euro's customer support how to identify the air flow direction they were clueless. Worse than that they were completely condescending telling me to take my car to a garage or to read the car manual. Either they are plain ignorant or just dont care. Either way they sell cheap and nasty products and know nothing about them. Best to stick to known brands from proper suppliers.
written by pmO'Reilly20 on 22/05/2014
So... to set the scene...... Ordered a couple of items from eurocarparts including a set of axle stands. After a week of no communication, I contacted them (Tuesday) to ask them for an update on my order. I was told that the axle stands were out of stock and a delivery was expected the following day and I would receive them by the Friday of that week. Friday came and nothing appeared so I contacted them again and this time was told that the axle stands would be in on Saturday (despite their website showing the item being in stock) and therefore I would get them the following week. The items finally arrived the following Tuesday, 2 weeks after the original order, and they had sent the wrong axle stands. I can't be bothered with the hassle of sorting out a return as I will no doubt have to wait another extended period of time to eventually receive what I had originally ordered - I will make do I can honestly say that despite the prices being competitive, this experience has marred my opinion of the company and I won't be using their service in the future. I am prepared to keep the wrong item to spare myself the hassle of continuing any involvement with the company and so I can finally carry out the job I had intended to do over a week ago.
written by FORE on 15/04/2014
For the second time in recent weeks, I called to collect. Two counter points, one poor guy serving. Rest sat down (possibly working) but appeared to be chatting. Walked out - keep it! Previous time paid up and waited approx. 10 minuets for arrival back at counter. Think he'd fetched it from Halfords, I thought my tax disc was going to run out. Suggest they get a secret shopper or two and see from the other side of the counter. I'm out!
written by on 05/11/2013
Used EuroCar parts counter service without problems for many years. This was the first time used internet delivery...useless! UPS (who don't deliver on a Saturday) could not find the address I used..even though Royal Mail have successfully delivered there for over 30 years! Had to swap to my work address (before teh 3 trys and your out cut in)...which mean't I did not get the parts until after I really wanted them. Also, they sent me an e-mal with a link to write a review..but seemed impossible to submit it, as you could not select the star rating you wanted.. All in all, could do a lot better! Thinking of switching to Parkers, who seem a lot better, if a little more expensive.
written by toucheturtle on 24/10/2013
Ordered a camshaft sensor and paid extra £1.99 for 24-48hr delivery. Box arrived 2 days later but the sensor was missing. Rang them and told new sensor would be dispatched within 24hrs. Next day received an email asking for a photo of the box, luckily I still had it so emailed photos back. 24hrs later and not received any reply telephoned them again, said they were investigating my claim. Still waiting for them to despatch a replacement sensor while car is immobile.
written by angel88452 on 13/08/2013
Emailed Euro car parts after 7 working days had past as my order had not yet arrived. No response after 10 working days. Called customer services and they stated that my order had been left with a neighbour down the road. I had not been left a calling card. Poor communication and poor delivery service. Even the customer service representative stated "the courier service we use is awful and we are looking to change company".
written by bob_457 on 04/08/2013
Having been a ECP customer for many years i have to say i am happy with the parts when they arrive but cannot have my customers cars sat waiting a week or more for delivery. Customer service from ECP is awful. If you use them then make sure you can collect from your local branch otherwise i would go elsewhere. ECP your courier is letting you down and more importantly letting us,the customer,down.
written by on 10/07/2013
Appalling customer service. Ordered the part late in the day (19:00) and paid the extra for next day delivery. I expected the part 2 days later. It didn't arrive. They didn't have the courtesy to phone/email and let me know of any delay. Their form letter excuse - in writting - was that the part had to be moved from "another warehouse". An obvious lie because in another colour someone actually wrote on the email that the part would be delivered the following day, "high priority". The following day I assumed "high priority" would mean before 12:00, in reality it was 15:30. I wasted a whole day staying in, paid for a part and next day delivery that never materialized. I'd been lied to with form emails I was given assurances that hadn't been checked. It would be cheaper to get a taxi to the part and back. Will never use this company again.
written by on 03/04/2013
I should have known better, but I ordered a cheap pollen filter (£8), it arrived next day, but when I removed it from the box the filter was distorted and wouldn't fully cover the aperture - faulty manufacture. After damaging the old one I was forced to fit it, but at the same time I e-mailed Eurocarparts, explaining the problem, waited three days, no reply contacted them on the phone and told it was too soon to chase, waited three more days, then got through straight away, but the phone was put down on me, then tried 3 more times, each time there were 12 or more waiting, finally got through after half an hour wait, only to be told to take a picture and return the part. It all seems a bit pointless for something that was £8 and would cost me £5 to post it back, probably only £2 cost to ECP and a bit more in their administration. Its not the faulty part that annoys, its the difficulty in making contact that annoys me.
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