Euro Car Parts Reviews - www.eurocarparts.com

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Latest Reviews

“selling item on ebay that are available or discontinued”

Written on: 12/12/2014 by Kalic404 (1 review written)

Rather embarrasingly i've fallen for this twice. Wanted some coloured car wax ages ago and it was advertised by ECP as being available and in stock. Turned out it wasn't and when i looked into this the supplier no longer made it. So recently i find the wax on ebay with 79 in stock. Old stock i thought being sold off so i went ahead and bought two before they were snapped up. Never came. When i went to find out who was selling, to my horror it was agian ECP. They told me it had been loss… Read Full Review

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“Premium Next day you pay for isnt nextday its 3 to 4 days!”

Written on: 02/12/2014 by jsKnight163 (1 review written)

Brought a silencer,when I got to the delivery part of check out there was one option only and that was Premium next day deliveryif ordered by 3pm £5.99 ( which I wanted and needed) didnt turn up next day so I contacted them on live chat and was told its not next day its 3-4 days! even though it clearly states next day when you pay, they argued for ages but I could not get them to see they are in the wrong!… Read Full Review

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“Rude Staff”

Written on: 25/11/2014 by BradleyGibbs (1 review written)

Purchased some brake pads online for click and collect Went to the Luton branch and found the staff to be extremely rude. This is not the first time. Have used them on a couple of occasions previously and same experience. Avoid… Read Full Review

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“We don't supply the items that you see on our website”

Written on: 20/11/2014 by Makenziez323 (1 review written)

I recently purchased some items from this useless, rude and misleading company. I browsed through the products on EuroCarParts website and the product I selected had all the parts I needed. I went ahead and ordered it. When the item arrived I had stripped the car down in preparation but on opening the pack noticed it was nothing like the product displayed and many of the parts weren't in there. I took the time to call them as I believed it was an error. I was informed I should have looked… Read Full Review

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“RUN BY IDIOTS avoid like the plague ”

Written on: 18/11/2014 by vanda (2 reviews written)

Used these IDIOTS along time ago thought id give them another chance paid £420 in advance for body panels for mercedes they arrived next day was really impressed till i opened one package wrong side so i called them up in LINCOLN where parts were ordered YEp will send another tomrrow it turned up as promised youve guessed it wrong side after alot of calling these idiots and the manager and given the run around it finally arrived on saturday NOW trying to make a complaint to head office you… Read Full Review

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“Good prices - Wrong parts, Reserved items sold to others”

Written on: 13/11/2014 by leon777 (1 review written)

Experience drawn from three occasions 1. Online - wrong orders, parts given, although stated that are suitable for your vehicle 2. Phone - Sales reps will not identify themselves, but will order wrong parts 3. Reserve and Collect does not work - when i went to the store i discovered that items are are out of stock - Despite reserving them! Horrible customer service - best option given "Re-Order" Tricked by reasonable prices :(, definitely paid more!!… Read Full Review

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“Very rude people”

Written on: 08/11/2014 by immy28 (2 reviews written)

Bought some spark plugs off their site for my car with my reg number so there website indicated to me that I was buying the right ones but when they turned up they was wrong So I called and tried to return them but the store was saying that I couldn't return then after 25 mins of battering on the phone I had gone through to the manager who didn't make anything any easier (branch manger in Coventry) So I had to drive down and get it done AVOID… Read Full Review

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“Euro Carts Parts - Best to Confirm Prior to Buying”

Written on: 02/11/2014 by jasoncooke93 (46 reviews written)

Good availability of products, at good prices and with 48 hour free delivery. Having local branches with good stock levels also makes things accessible if you wish to get the parts same day. Also good for click and collect if that's your desired buying process. 2 Issues for me: 1. Some of ECP's prices differ across channels which I detest. When I was looking for my specific vehicle service parts, they were more expensive on eBay than on the ECP site. 2. Using the 'car registration' search… Read Full Review

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“Store / website price”

Written on: 01/11/2014 by CynthiaLake177 (1 review written)

I made the mistake of buying a Osram Headlight Bulb (Nightbreaker UNLIMITED - Performance Bulb Set - H7 477)Part No.: 48177022N from the Hastings branch and was charged £23.34, I had to wait 15 minutes to be served and I got the trainee who took 5 minutes to process my single purchase. I was told by a friend that the price was £17.99 on the website, checked it out and it was £17.99. I emailed eurocarparts.com and received an autoreply email stating they would contact me shortly. A week later… Read Full Review

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“Database error supplied wrong filter for vehicle”

Written on: 26/10/2014 by ChaimMcGrath (1 review written)

Used click & collect service to purchase a fuel filter. Entered my number plate to ensure only suitable parts for my vehicle were displayed. Fuel filter would not physically fit,a few mm too large for my vehicle so advised them of the problem.The filter had been primed for fitment (filled with clean diesel), I pointed this out. Refused to refund or offset the cost against one that would actually work stating that in their terms & conditions they wouldn't do that for parts that smell of… Read Full Review

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“No reply and response even after collecting payment”

Written on: 09/10/2014 by Raysa_j (1 review written)

I found this http through googling. I tried to sent email at first to ask if they have the parts which I have. The response is that I must do the checking for the parts identification number by myself. It's ok, i can go to the nearby garage and have it checked for me. After i got the number, i tried to cross check whether the parts provided by http://www.eurocarparts.com/ is going to fit with my car. Luckily it fits. So on October 3, 2014 i made the order, fill up all my credentials and my… Read Full Review

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“collect at wakefield”

Written on: 12/09/2014 by 282O'Brien (1 review written)

called in to buy some bits waited at least 10 mins at the counter and eventually walked out. office is opposite customer counter and they just looked at me like I had 2 heads. So best to use them for deliveries , found the guy out side smoking? I even walked past him on the way in!! all he had to say is I will be with you in a minute and I would have waited. customer service 0 out of 0… Read Full Review

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“Misleading delivery”

Written on: 09/09/2014 by Liam633 (1 review written)

Ordered items on a Saturday 4pm as they weren't available in store. Due to the urgency of the items I paid extra for next day delivery. I recognise that Sunday is a non delivery day but expected them to be delivered on the Monday. No emails had been sent with expected delivery dates so called customer services and was told that my delivery was due out on the Tuesday from 7am - 7pm potentially losing another full day. It should be stated on the site that no deliveries are made at all on the… Read Full Review

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“CO2 GAS CYLINDER can't leave less than one star”

Written on: 08/09/2014 by Realypissedoff (1 review written)

I ordered a sealey co2 gas refill on line as it was advertised as being cheaper than toolandfixes price,so I ordered it delivery 3 to5 days.rang up after 5days to be told it was being ordered in .monday get an email saying my order is cancelled so I phoned and was told to longer lead time was the reason for cancellation,so I rang sealey to find out how long to get a cylinder as I need one now,they said I could have as many as I wanted no problem.rang eurocarparts told them and I would… Read Full Review

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Jessieboo1's Response to Realypissedoff's Review

Written on: 07/11/2014

I have worked in the motor trade for 25 years @ various company's & by far Eurocarparts is the worst 1 i have ever worked @ they don't bother 2 call customers back & they treat their staff appallingly, disgusting place 2 work for.

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“Send a photograph and I hope you go away!!!”

Written on: 26/08/2014 by Kaiya224 (1 review written)

Well, Euro car parts must stand out as the worst experience I have ever had ordering on line. Parts arrived all happy, begin work!! 2 rear brake calipers ordered one was reconditioned, the other used and awaiting reconditioning telephoned "Customer services" that is not a word that should be used for Euro Car parts. Accused of being dishonest and wanting to get a free brake caliper! Ordered both why bother for £84.50, smarter than the average bear! We need a photograph of the calipers, so… Read Full Review

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“Slow”

Written on: 12/08/2014 by heChavez484 (1 review written)

So,I usually shop online from them,now I bought an air and pollen filter with click and collect,after my reservation I received an email and a phone call that my items r ready to collect. When I get to the store I paid for my items but I had to wait 20 min until the items showed up from the shelf and this is not the first time when this is happening,I,m wondering why they bother to call when the item r not ready at all. This shop was in Northampton… Read Full Review

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“KEEP AWAY FROM EUROPARTS”

Written on: 08/08/2014 by pedropete12 (1 review written)

I have just brought new discs and pads for my mondeo , has now been 2 weeks and have still not arrived they sent them out but UPS couriers have lost the parcel and I am having to wait for UPS to investigate where the parcel has gone, Meanwhile I am having to drive around with dodgy brakes When I phoned Euro parts they did not want to know and would not send me a replacement until the couriers investigation. I would not mind if I brought something not important But BRAKES… Read Full Review

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“parts are rubbish and dangerous”

Written on: 06/08/2014 by Raymond460 (1 review written)

What can i say, im in the trade and it seems to me every time we have a part from euro car parts its either the wrong part, or a substandard part that is either not up to the job, or dosnt work, i have lost hours of time because of these numptys , and get no sympathy from the staff, total poo service total poo parts … Read Full Review

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“Sent me the wrong engine oil filter ”

Written on: 04/08/2014 by Cortina1600E (1 review written)

They sent me the wrong engine oil filter despite me giving them the make, model, engine size and Reg No. of the car. I was pleasant and polite when sending an email to them. However their return email wasn't. I shan't ever use Eurocarparts again nor will I recommend them to anyone else. The customer service was very poor. Staff need to undergo training in how to deal with customers… Read Full Review

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“very very poor”

Written on: 31/07/2014 by budgetmodzglasgow (1 review written)

Really not just the worst online parts store ive used but THE worst internet shopping experience EVER. Poor service from payment and still ongoing with way too many issues to go into. Ive been lied to poorly treated broken promises the list is endless. If yo have even a small amount of sense use it to stay away from them… Read Full Review

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