Euro Car Parts Reviews - www.eurocarparts.com

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Latest Reviews

★☆☆☆☆

“Fourth Purchase Unlucky”

Written on: 21/07/2017 by TCB180 (1 review written)

I tapped a one star rating but these IDIOTS are not worth that. 1) My lad bought oil and filter for Subaru. Wrong filter. Take it back to local depot. Can't find filter for us. Reckon there are loads. Wrong. Classic scooby has two. 2) Lad bought oil and filter for Passat TDi. Engine oil was graded for trucks so garage could not use it. 3) Oil filter for my car was wrong. I couldn't be bothered by now so vowed not ever to use them ever again and sold the wrong filter on. 4) A few weeks back… Read Full Review

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★☆☆☆☆

“Totally unreliable”

Written on: 21/07/2017 by RolandCruz (1 review written)

Ordered an item for collection on the Monday. Went to the shop nut it hadn't arrived, told to call back next day. I asked them to contact me when it arrived. Also contacted their customer service who take about 3 hours to respond to an email. I was asked for my order number which I sent. Later they asked which shop I was collecting the order from so I sent that. Wednesday morning they send me an email telling me to contact the branch to find out what was happening. I eventually rang them… Read Full Review

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★☆☆☆☆

“poor service all round”

Written on: 13/06/2017 by Shyla378 (1 review written)

worst motor factor our company has ever used by far poor delivery, end of month statement none existant,wrong parts. poor quality parts. and a general lack of urgency about anything. we no longer use them… Read Full Review

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★☆☆☆☆

“tried getting through on phone?”

Written on: 10/05/2017 by Arturo198 (1 review written)

have you tried getting through to customer services on the phone? forget it absolute waste of time will not be using europarts again… Read Full Review

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★☆☆☆☆

“BUYER BEWARE! 0 Customer support or service or...”

Written on: 04/05/2017 by schm0098 (1 review written)

It stinks because this place has a decent selection of parts however it appears to be a crapshoot whether your transaction will even occur. I ordered my part online, it showed no shipping costs, I requested a tracking number and subsequently provided one, and for a month nothing happened. I contacted customer support however I realized its like standing before the gods and making sure you word your request carefully because they provide the most basic, unspecific, un-urgent response they can… Read Full Review

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★★★★★

“Helpful”

Written on: 06/04/2017 by duracell4211 (1 review written)

I used the Abergele store to purchase oil, oil filter and air filter. The assistant was very helpful and all products were in stock… Read Full Review

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★☆☆☆☆

“Shocking service at Basingstoke E.C.P Store”

Written on: 05/04/2017 by Jadyn175 (1 review written)

There is nothing at all that can be said in favour of the branch or the staff. BAD service and worse aftercare not competitive pricing on this occasion. If you plan ahead your always able to get better pricing but they rely on the customer buying short notice and popping down to the local store. No matter what you do click and collect or turn up at the store for advise and order take a book and a packed lunch you will not "be back shortly love just popping down for my collection I reserved… Read Full Review

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★☆☆☆☆

“Will not and won't communicate with buyers + wont refund”

Written on: 08/03/2017 by PraxPatel (1 review written)

Purchased H&R springs which were showing as in stock for delivery from Wembley, also all my local stores had them in stock for collection but i was not in a position to collect. Few days after order, the order status had still not updated to dispatched, when i queried this with them they advised the Wembley branch had sold out so they were trying to source from other branches in the estate. No calls or updates were received again. I chased again, to find that none of there branches had them… Read Full Review

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★☆☆☆☆

“Shocking company to work for”

Written on: 03/03/2017 by AdelynPadilla279 (1 review written)

I worked for ECP as a driver for a year, didn't get paid for 9 weeks at the beginning of my employment, got bullied by my boss, hugely mistreated, on minimum wage, had a collision and had to pay £250 excess (you can imagine how much it hurt being on a very low income), and after handing in my resignation and still working another week- they withheld my wages. I did the work, haven't used my holidays, what's the problem? I feel so mistreated, there's absolutely no respect on their behalf. They… Read Full Review

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★☆☆☆☆

“Don't even think about it”

Written on: 24/12/2016 by qkChase1990 (1 review written)

Warranty claim still O/S after 6 weeks, their stated longest period for resolution. Part was a supposedly "Bosch" Wiper Motor. I think Chinese copy but I can't prove it. They won't say who is assessing the claim or where the assessor is, which is why I don't think it's Bosch. Customer care skills of a bailiff but not as interested. My next stop is Small Claims Court. Do you really want to take the risk?… Read Full Review

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★★☆☆☆

“Click And Collect.. Whats The Point? ...”

Written on: 28/11/2016 by CalisleBud (1 review written)

Is there really a point of having 'Click and Collect'.. Ordered and paid for parts online.. Parts ready to collect within an hour.. Went down after a few hours.. 3 people in the queue before me.. 35 minutes later i was still waiting in the queue.. One person serving behind the counter.. Ten other staff walking back and forward behind him sniggering at queue of customers, which had now grown to 8 customers.. Finally got to till and guy took my prepaid receipt.. 5 mins later after typing… Read Full Review

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★☆☆☆☆

“Still waiting after more than 2 weeks !!”

Written on: 28/10/2016 by Yosefs193 (1 review written)

Euro Car Parts sent my items by Royal Mail and they got 'lost'. The Euro Car Parts customer rep didn't want to know and told me to chase up Royal Mail. I was then told by customers services they would send me some replacement parts, but, guess what, they never turned up either !! I had t buy the parts elsewhere eventually. I would have gone into their Basingstoke office to buy parts but it is always chaos in there with service people behind the counter but only one serving and there always… Read Full Review

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★☆☆☆☆

“What customer service? Is there one? ”

Written on: 12/09/2016 by Jamalbaksh (1 review written)

How come every time I make an order online and then make an enquiry through their customer service they not only hang up on you and then you can hear them talking and laughing. This is the 2nd time this has happend, looks like nothing has been done. Wow… Read Full Review

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★☆☆☆☆

“Horrible customer service”

Written on: 11/09/2016 by Murdockja26 (1 review written)

Purchased an item online and website states non stock but delivered in one week. It did not arrive so chased, was told one more week. It did not arrive so chased again, was told again one more week. This kept going on until I cancelled. I can understand supplier did not supply but when I raised a formal complaint and asked if they come back with after talking to supplier, only answer I got was we have refunded your money. Ofcourse you will refund my money after sitting on it for one month… Read Full Review

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★☆☆☆☆

“Totally wrong item and it's my fault.”

Written on: 11/08/2016 by madfraggle (1 review written)

Ordered rear brake pads and received air fresher.On ringing them they said I had to take a picture as proof of what I received. What proof is that? I could have taken a picture of a Cow in a field. Now what was supposed to be a next day delivery could be a next week delivery if at all. Last time I buy from these people… Read Full Review

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★★★★★

“excellent service”

Written on: 12/06/2016 by Chloe34 (1 review written)

Go online order your parts,then arrange for collection. This is followed up with a personal call from Eurocarparts and are emailed with a order confirmation, then go to collect parts excellent service and good products Well Done… Read Full Review

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★☆☆☆☆

“Dont pay for premium service”

Written on: 27/05/2016 by esWells1991 (1 review written)

I have placed the order for starter motor,with paying for nxt day premium service it has let me down big time for not arriving still time is 4.30pm,I had booked an mobile mechanic for 4pm and I had to cancel it losing 60pounds.why on earth I pay for premium service but get a normal service,as my friend recently ordered an part as normal free service and it arrived nxt day.what a waste on premium service when I live in manor park and the warehouse is in barking London,3miles away… Read Full Review

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★☆☆☆☆

“Something fundamentally wrong with online ordering system”

Written on: 25/05/2016 by rijjj123 (2 reviews written)

Chances are the parts you order online will not be correct for your vehicle Not for the first time parts incorrectly supplied after using europarts online Website Major inconvenience after stripping the car down only to find parts did not fit After having to refit the old parts and returning to the store I was told their were 3 different options on the parts So why were they sold as being correct in the first place? Front line staff very good but online website useless … Read Full Review

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★☆☆☆☆

“more bother than its worth”

Written on: 07/05/2016 by ldMooney94 (1 review written)

ordered some wiper blades to collect next day they showed there where in stock went to collect following day only one in stock could order the other for next day so why not contact use not here of customer service not the first time its happened think twice to returning bought parts from berlin Germany for less if you can wait… Read Full Review

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★★☆☆☆

“waste of my money and time”

Written on: 04/05/2016 by Schmittnl98 (1 review written)

purchased a exhuast manifold , was expecting a new standard original unit but was given a unit that had being put together by someone or some factory which pipes where welded plate. after fitted it made a blowing noise so i took it off to check surfaces where clean just to notice one pipe was welding to such a poor quality that there was a gap in the unit causing it to blow, i thought i would buy a new unit £90 instead of a used one online but seems that was a mistake and would of being better… Read Full Review

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