Euro Car Parts - www.eurocarparts.com Reviews
Latest Reviews
★☆☆☆☆
“Ripped off”
Written on: 19/05/2013 by bart3142 (1 review written)
Brought water pump,cam belt kit and head gasket,sent the water pump and cam belt kit back in the same packaging, then I realised that they had sent me the wrong head gasket so had to send that back seperate, was refunded for the gasket and water pump on the same day,but haven't been refunded for the cam belt kit,when I emailed them they said they hadn't received it, funny that because they received the water pump which was in the same box, total idiots I'm still trying to get my £97 back... (read more)
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★★★★★
“Happy returning customer”
Written on: 17/05/2013 by willowyman (1 review written)
Have I just been lucky? Having read many negative reviews I would like to add my experiences over the past few years. All the car parts that I have purchased from Euro Car Parts have been consumables i.e. car service items and general wear & tear items e.g. Brake pads, spark plugs etc. All items received have been as ordered and delivered promptly, i.e. normal within 2 days. Pricing is competitive and as previous stated were as ordered. There are many websites selling car parts, especially... (read more)
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★☆☆☆☆
“Job Application”
Written on: 14/05/2013
This is not a review ref parts etc but more along the lines of the calibre of managers they have, which would probably explain the bad service. I applied for a job at Lincoln branch and was told I would be informed within a week if I got the job or not, well 3 weeks have gone by now and no contact. Have phoned and left messages but no one has rang me back. I take it I did not get the job but it shows how spineless the management are and have not got the guts to tell me. At the end of the day... (read more)
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★☆☆☆☆
“Euro Car Parts review”
Written on: 10/05/2013 by markmarks
Having dealt with this company and spending lots of money its only when you have a small problem that quickly find out its all one way traffic and in any situation it has to be the Euro way or the highway ! keep this in mind when your buying cheap parts you only get what you pay for. It will cost you more in the long run. (read more)
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★★★★★
“Great Service and Great Price”
Written on: 22/04/2013 by ecpv
Had no problem with my purchase, they helped me get the right part I needed for me Mercedes Benz. Their shipping was good. I would definitely buy from them again. Ask for [name removed] he was very knowledgeable. (read more)
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★☆☆☆☆
“Missing order and incorrect parts”
Written on: 19/04/2013
Parts were incorrect and missing some of the order after waiting over 3 weeks. NO customer support agent online is worthy of that title they are very unhelpful and ignorant. Wont allow returns even though THEY supplied the wrong parts. I am still waiting for a resolution after 1 month they still have my money and wont refund...I think I will be knocking on trading standards door and would warn others to be wary. Despite huge sale price promotions the prices are inflated by 25% then they... (read more)
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★☆☆☆☆
“No Delivery and No Support”
Written on: 18/04/2013 by PRobo (2 reviews written)
Placed an in stock order for £250 pounds plus next day delivery, day off. 4:10pm on delivery day I chased up and told courier had delayed the order, someone was to call me back, never did. 4:50pm called back and told will be with me by 7pm. Never came. Called back next morning told they have refunded next day delivery charge, big deal as I have to wait in for a day unpaid for delivery. I am self employed and loosing money because of their inability to complete a basic contract. Managers... (read more)
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★☆☆☆☆
“shocking experience”
Written on: 17/04/2013
Ordered an exhaust system at what looked a good price. Site said all was in stock so I paid extra for next day delivery. The items were marked as despatched the next morning but they did not turn up. Waited all day next day and still nothing so rang at 4pm. Was told all the items were OUT OF STOCK and had not even been despatched. I cancelled the order and demanded my refund. The operator said as I had paid by Paypal the money would be in account within two hours and she apparently cancelled... (read more)
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★☆☆☆☆
“Poor products and order picking”
Written on: 15/04/2013
Polo tension belt 1/2 inch longer than the one I am replacing - belt tensioner can't take up slack! 3 spark plugs ordered, two correct one incorrect and wiper blades wont fit - I had to bring them to my local store or send back - I took everything back for a refund. Went to South Hereford and bought VAG parts! Pay extra and have the right parts NEVER AGAIN WILL I USE EUROPARTS (read more)
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★☆☆☆☆
“DO NOT USE CHEAP PARTS BUT DISGUSTING SERVICE ”
Written on: 14/04/2013
you cant contact online returns. wembley branch dont want to answer your calls or deal with your request disgusting parts dont arrive on time and without updates (read more)
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Showing 1 - 10 of 194 Reviews
★☆☆☆☆
“poor parts poor staff poor after sales”
Written on: 11/04/2013 by uchereals (1 review written)
wish i could give no rating at all cos they are worse than terrible bought their clutch and dmf twice in a year both failed within six months im now on my third clutch and dmf in i5 months. and these lot dont even care once they get your money, the attitude the staff gave me was disgusting i even tried to claim back the labour fee but was asked to go to hell i had to go to another company and bought a new one. i hope ppl stop going to these lot cos its a rip off. imagine being sold a sachs... (read more)
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★☆☆☆☆
“Dreadful, I wish I had read the reviews first.”
Written on: 09/04/2013 by Debric75
I ordered my part on the phone and waited a week. I needed it fairly urgently and so waited on the customer service phone line for over 50 minutes. When I finally got through I was told firstly that my card had been declined, when I asked why they hadn't called me she said they had and left a message, I don't have voicemail on my phone. Then I said, do you have this part in stock, to which she replied no, but they would be expecting it in in the next few weeks. I think these people just say... (read more)
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★☆☆☆☆
“The never arriving order”
Written on: 06/04/2013 by Davies1066
After waiting a week for my order I decided to call their customer services team. After waiting for 30!minutes I gave up. So I tried the on-line option. But no-one was available. So I e-mailed them. But no-one replied. A genuinely awful experience. Shows that cheapest are not always best I would suggest that this company need to sort their service levels out (read more)
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★☆☆☆☆
“wouldnt buy from them again”
Written on: 05/04/2013
bought a wiper blade and gave number reg , couldnt get right part for the car . took back and at same time bougt back box and oil filter for my car . after taking the old back box off found out back box supplied slightly shorter therefore wont fit and the oil filter supplied not even the right one. This is a absolute joke, nearly half hour to get the parts and they are selling totally the wrong parts, but do they care ? no , took the parts back. will not ever be going back , the money saved... (read more)
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★★☆☆☆
“Quick delivery - poor after sales”
Written on: 03/04/2013
I should have known better, but I ordered a cheap pollen filter (£8), it arrived next day, but when I removed it from the box the filter was distorted and wouldn't fully cover the aperture - faulty manufacture. After damaging the old one I was forced to fit it, but at the same time I e-mailed Eurocarparts, explaining the problem, waited three days, no reply contacted them on the phone and told it was too soon to chase, waited three more days, then got through straight away, but the phone... (read more)
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★★★★★
“Lol, cheapest and problem free for me”
Written on: 27/03/2013 by Artcheezzz (1 review written)
Lol, what you all about? :) Was buying tyre pump, oil, filters, battery, and wiper blades. Half of them collected, half delivered. No problem at all, plus its most of the times 25% cheaper than everythere else . Strange you had so many problems all.... (read more)
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★★☆☆☆
“Shocking”
Written on: 22/03/2013
I have used Euro Car Parts in the past, but I avoid them if at all possible now. If you see something on line they stock and you go into a branch they will try to charge you more unless you bring to their attention. I also suspect they put low quality parts in good brand boxes - unacceptable. My experience has been unhelpful staff who will tell you any rubbish to get you to buy. I'd rather go to a reputable motor factors anytime in preference, but Euro Car Parts marketing is clever. (read more)
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★☆☆☆☆
“Absolute rubbish, worst company ever”
Written on: 21/03/2013
Ordered an otim on the 8th of Feb, its now the 18th and it still has not arrived. No emails customer service are rude and arrogant and the whole thing has been a nightmare. Anyone thinking of ordering from these idiots should think twice. Worst online experience ive ever had. (read more)
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★☆☆☆☆
“EURO CAR PARTS ”
Written on: 20/03/2013 by ryan1988 (1 review written)
20/03/2013 The worst car parts store I have ever came across. Very poor customer service . To be more specific, Yes the one in the Woking. The guy working at a reception was so impolite to the customer, grumpy looks and so bad attitude. I asked rear lower outer arm bush at 10am. He said it's not in the stock and will be back there by 2pm afternoon(he looks so MOOD off,mannerless and impolite). I went to my friend house at woking and waited. In the mean time, I forget to ask if they come... (read more)
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★☆☆☆☆
“No CUSTOMER care ”
Written on: 16/03/2013
it seams to me that the staff at there head office are as ignorant as staff in there local outlets one of the worst company's I have ever dealt with wrong parts delivered then told by a snotty kid in store that I had ordered the wrong part funny that cos when you input your reg all parts listed are for your vehicle will never buy from them again (read more)
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Showing 11 - 20 of 194 Reviews
★☆☆☆☆
“Shocking company”
Written on: 11/03/2013 by Carl123456 (1 review written)
What a terrible company to deal with very poor customer service, waited 5 weeks now for some brake pads, ordered some rang up first to make sure correct was told they were so ordered them, they arrived and were wrong so I sent them back paying 12 pound for delivery, rang up week later was left at there local post office, rang back 3 days later to be told it was my fault I ordered the wrong ones no money back for delivery, so I canceled the order was told I would receive a check, 3 days later... (read more)
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★★★★★
“superfast delivery...great price”
Written on: 20/02/2013
Ordered bosch wiper blades just after xmas (27th) and got delivered on 29th ! Great price for Bosch.. Recommend (read more)
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★☆☆☆☆
“1 Stop for all your car needs but shame for the wrong car”
Written on: 20/02/2013 by evanssean
Using Veet hair removal on my manhood would have been a better experience than ordering from these clowns. I ordered on line as I just do not have the time to be out and about. I had to chase where the order was after paying for next day deliver. Out of stock yet was not told not offered my charge back. When the parts arrive they were all wrong. Spoke to at least 6 people in the call centre. I was told that the parts sent were correct as I entered my reg number and brought up my car my car... (read more)
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★☆☆☆☆
“Diabolical - poor comms and customer service appalling!”
Written on: 18/02/2013
Diabolical - poor comms and customer service appalling! Order cancelled, BY EUROPARTS, after waiting over 6 weeks to receive because 2 items of the 9 ordered weren't in stock. Use anywhere apart from these clowns. (read more)
Visit eurocarparts.comArtcheezzz's Comment
Written on: 27/03/2013
Lol, what you all about? :) Was buying tyre pump, oil, filters, battery, and wiper blades. Half of them collected, half delivered.
No problem at all, plus its most of the times 25% cheaper than everythere else . Strange you had so many problems all....
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★☆☆☆☆
“no guarantees”
Written on: 18/02/2013
clutch failed 12 weeks i was told an injector was off!!!!!!!! 12 months guarantee no no no now 15/12/12/complained in september that is 09/12/12no customer service available in gateshead (read more)
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★☆☆☆☆
“Appaling”
Written on: 09/02/2013
Didn’t receive the product (not surprising as they use yodel) and customer service staff are terrible. Tried to call the helpline the don’t even answer! ordered a new headlamp 3 weeks ago still haven’t received it! All the online "web help" operators can tell me is "that it is being returned to us" - thanks! I bought a battery from them last year and it arrived split open inside a plastic bag, I returned it to the local store and they were excellent. Avoid the online service at all... (read more)
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★☆☆☆☆
“Customer service staff are just THICK”
Written on: 03/02/2013
I've been having an issue with a battery I bought last year from them which has a 3 year warranty on it. Since the freeze a few weeks ago the battery dies overnight so I have been trying to contact them to get an exchange or repair. I don't have the original invoice but have the confirmation email with an order number but they are saying that they cannot trace this order anywhere in their system. After 8 days of back and forth and with their maximum response of 1 email a day we have... (read more)
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★☆☆☆☆
“Very Bad experience”
Written on: 25/01/2013
I have bought a timing belt kit for a Peugeot307. It was ripped the next it was fitted. I was gutted. Garage replaced a another one and advised me that it was cheap quality one. I went to the euro car parts LONGBENTON-newcastle branch. The sales assistant asked me to speak with the manager. I think his name is Martin or Mark. Spoke to me and try to blame the garage. And refused to refund my money. I had the receipt. I lost £60.00 paid to the timing belt and extra £150.00 labor. Please do... (read more)
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★★☆☆☆
“Some parts for most cars”
Written on: 17/01/2013 by lpool (6 reviews written)
I spend on avarage £200-£300 a week in Euro car parts (I am a used car dealer) I have a trade account that means i get discount but i have started checking the prices online and i am paying full whack. They keep telling me parts are main dealer only yet the local small motor factors has them. I am sick of going back and fourth because they give me the wrong parts. I could go on and on but i will be taking my growing business elsewere from now on. (read more)
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★★☆☆☆
“customer care non existant ”
Written on: 07/01/2013 by almostdone (1 review written)
glasgow branch bought suspension arm just out of 12 month warranty ... phoned for advise to see if they would honour the part or give discount .. ha ha no chance sorry out of warranty .. i told them it had only done 8k miles .. it doesnt knock just not greased in ball joint .. and no it hasnt leaked out it is bone dry ... the reply was well you havent used it enough.. very disapointed with the answer.. i have used euro parts for over 20 years no chance of that again (read more)
Visit eurocarparts.comBlue123's Response to almostdone's Review
Written on: 03/03/2013
You said it all in your first line "out of warranty" what is your point?
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Showing 21 - 30 of 194 Reviews
★☆☆☆☆
“Euro Car Parts = terrible delivery”
Written on: 28/12/2012 by Dan74000
I recently ordered a set of HT heads and 3 ignition coils from Euro Car Parts ; the website looks very professional and the parts i required for my Mercedes 320SL were all in stock at and very competitively priced - so far so good - what could possibly go wrong? Euro Car Parts use a third party delivery company over whom they clearly have little control or visibility; i paid extra to have the parts delivered the next day but the parts never turned up. It took for ever to get someone to... (read more)
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★★★☆☆
“Bolton/Warrington Branch”
Written on: 15/12/2012 by 007spyguy007 (17 reviews written)
Bolton Branch would have got 5 stars but the Warrington store let them down. Treated at the Bolton store very good and was very happy with the service and never had any problems if i needed to return anything which was rare at bolton. Bolton did not have what i wanted so i went to the Warrington store, They keep you waiting even if no ones waiting , they look at you and just ignore you, i walked out twice because of this but i really needed an item, When i got someone to serve me, they... (read more)
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★☆☆☆☆
“DO NOT BYE FROM EUROPARTS”
Written on: 13/12/2012 by ripoff6 (1 review written)
This lot will rip you off .I got a Order Acknowledgement email and then look at the invoice the price for the goods were diffrent but the tolal price on the Order Acknowledgement email and the invoice were the same so in the eyes of europats 2 2 (read more)
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★☆☆☆☆
“Order #549298, 549305. Very Bad exp”
Written on: 09/12/2012 by yusuf1st (1 review written)
I have ordered a few things for my car from Euro Car Parts for above order numbers. In the first order I had been sent the wrong parts which I did not order. When I called up to report that, the customer care rep told me that he is very sorry and asked me to take the parts to nearest Euro Parts office and they should refund the money. On that my concern was why should I have to go on the other side of the city for rectifying which clearly their mistake? On that the customer care rep did not... (read more)
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★★★★☆
“The wrong battery!”
Written on: 05/12/2012 by Wrongcarbattery (1 review written)
I had unfortunately chosen the wrong battery (a Bosch) - it was the one that came up on the website when I put my car reg no in so assumed (silly me) that it was the right one - wrong!!! - althought the terminals were the right way round for my car unfortunately the lugs were too small for the terminals and the bonnet wouldnt shut as the lugs were too high. I called to say that the battery was wrong and could I return it. I was told that yes I could but would either have to drop the battery... (read more)
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★☆☆☆☆
“rubbish parts rubbish service ”
Written on: 03/12/2012
service was good and reasonable price when they 1st started in Tunbridge wells has slowly got expensive unreliable and quality of some parts supplied is questionable my last order was 2 jaguar s type cats that where totally wrong when returned was charged a £60 handling fee for a part that was supplied wrong? (read more)
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★★★★★
“fantastic service couldnt be better”
Written on: 29/11/2012 by bobbo1 (1 review written)
special praise must go to john carroll at gateshead branch. brilliant lad to deal with very helpful and great product knowledge, a credit to the gateshead branch. and a major factor why i deal with euro carparts, also a special mention to stacey on van delivery nothing is a problem for her she is always very helpful and always cheerful. keep up the good work and have a lovely xmas (read more)
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★☆☆☆☆
“BAD FOR ALL ELECTRICAL PARTS”
Written on: 27/11/2012 by kkkhan
I brought an EGR valve for a vectra 2007. Got it fitted and as soon as I left the garage the car started jerking in all gears. Took it back and mechanic said its a cheap faulty egr. Took it back to Euro for an exchange to a better spec. Paid £40 on top and got a Pierburg one. They shouldnt be selling these cheap parts in the first place!!!!! (read more)
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★★★★★
“Personally found them good but don't use them!...why?...”
Written on: 26/11/2012
If you're confident they have exactly what you're looking for and no ambiguity with the make/model/item codes then I would say go for it. Here's what I would say though...don't use Euro Car Parts!...use carparts4less as they are EXACTLY the same company but cheaper. They don't say anywhere that they are the same company but I know 100% that they are because my friend is a sales guy at their marketing company and he told us. I think the only difference is that you can't return it to their... (read more)
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★☆☆☆☆
“next/day delivery joke!!!”
Written on: 22/11/2012
after ordering web order on a tuesday evening ,paying £3.95 for next day,expected thursday ,didnt arrive , give this lot a miss ,no email to even say despatched/no tracking no parts , absolute rubbish , go somewhere else!!!!!!!!!!!!!! (read more)
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Showing 31 - 40 of 194 Reviews
★☆☆☆☆
“Wrong battery no money back !!”
Written on: 14/11/2012
i will order exide battery and i get some china lion battery !! i will phone them and they give me rtn nimber i will give them battery back and now 2 weeks leater i not get my money ba ck yesterday i phone them and i get info online depertament not get info about recive battrey and they check this and will phone my back of corse nothing was happent. today they will start investigation what happent and i need wait !! no battery no money !! WORSE company on the market DO NOT USE... (read more)
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★★☆☆☆
“Wrong order? That's YOUR problem.”
Written on: 14/11/2012 by LandOfConfusion (2 reviews written)
Placed an order with them which arrived well packed and on time but with the wrong grade of oil, even though it's printed on the bottle in LARGE TYPE. I immediately get in touch with their "web order team" via email and after almost 24hrs receive a reply asking me to send them pictures so that they could "check with our warehouse and arrange replacement at the earliest ." Well that seemed fair enough so I took pictures and emailed them. 4 days(!) later I get an email from a manager at my... (read more)
Visit eurocarparts.comYusuf1St's Response to LandOfConfusion's Review
Written on: 09/12/2012
Faced the same issue with them myself.....
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Landofconfusion's reply to Yusuf1St's Comment
Written on: 10/12/2012
Thanks for the comment Yusuf1St.
Since writing that review I've done some research and found these:
"Q4. Do I have to pay to return the goods?
[...]
The business is not entitled to charge for recovery of the goods if the consumer also has a statutory right to cancel the contract under other legislation, (for example because they are defective) or if the term requiring the consumer to return the goods is an ‘‘unfair term’’ within the meaning of the Unfair Terms in Consumer Contracts Regulations 1999 and The Unfair Terms in Consumer Contracts (Amendment) Regulations 2001."
And...
"Returning faulty goods
The Distance Selling Regulations are in addition to your other legal rights.
So, if your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same rights under the Sale of Goods Act as you have when buying face to face.
Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty."
So ask them to take them back under the Distance Selling Regulations (DSR) and if they refuse, report them to trading standards and if necessary request a Visa/Mastercard chargeback from your credit card firm.
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★☆☆☆☆
“Only half delivered and no response to complain”
Written on: 07/11/2012 by Fraser744 (1 review written)
Copy of email sent to web orders. I'm very disappointed that the order was incomplete. Even more disappointed that when it was established the error was due to the warehouse mistake I still haven't received the rest of my order, even though it was supposed to have been dispatched for next day delivery, it's now ended up more expensive using your service than buying from other retailers. I now have to pay for a extra service as the parts were not here in time to complete the work in time for... (read more)
Visit eurocarparts.comBogjust's Response to Fraser744's Review
Written on: 10/11/2012
I had the same experience. Part missing from my order but they don't believe me as their computer says it went out to me. After 2 emails that were completely ignored, 4 phone calls and 3 promises to send it out to me, I still have had no delivery. The customer service is utterly disgraceful. They couldn't care less. I am still trying to get a refund for a part I never had, So far this has taken over two weeks and I'm not very optimistic that it'll be settled soon either.
AVOID THESE CLOWNS AT ALL COSTS!!!
They're ok when things are going well but soon show their colours when they make a mistake.
USE ANOTHER SUPPLIER. There are plenty out there.
You have been warned....
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★☆☆☆☆
“POOR SERVICE NOT ON SHELF EVEN WHEN WEB SAYS STOCK ”
Written on: 05/11/2012 by chudd4 (1 review written)
log on to impressive Euro car parts web site look for part i need , travel to local branch SCUNTHORPE , pay and wait and wait . Parts person comes back , err sorry someone has taken it off the shelf and not told any one . We don't have any . Left after a false promise to get one from another branch same day . Part never arrives car stays off road , still waiting even though web site says part still in stock . WILL NOT USE AGAIN . (read more)
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★☆☆☆☆
“They just ignore you if you complain.”
Written on: 31/10/2012 by briang50 (2 reviews written)
I bought a brake cable from Eurocarparts via the online shop. When I received it I noticed it was damaged. Also there was a sticker on the packet showing it had been returned to them some 3 months before. I phoned them to organise returning the cable. Firstly they wanted me to take it back to my nearest store - some 30 miles away. I got them to agree to authorise return by post. I raised the question of the cost of postage. At first the adviser said I would have to pay. I explained... (read more)
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★☆☆☆☆
“Awful”
Written on: 27/10/2012 by Disgustedrage
Ordered a clutch, they sent us the wrong clutch 3 times! When we eventually got the right clutch, we discovered that they had charged us for all of them. Went to branch in Peterborough and found the staff and management rude and aggressive. They are now in the process of trying to take us to court! We will fight this all the way and I would implore people, especially in the trade, to stay away from euro car parts. Especially in Peterborough. (read more)
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★☆☆☆☆
“poor service from a poor wirral branch”
Written on: 25/10/2012
I ordered parts for my lets say old nissian micra only too find the pads i ordered where the wrong ones after they got the sizes wrong after trying too get my money back by calling i was led along for weeks and weeks they are only bothered once you have handed money over you see them with there smug looks and suits on some of them don't have a clue and this suppose too be a new branch i wirral wouldnt send a cat there next time never going back. (read more)
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★★★★★
“Excellent service”
Written on: 23/10/2012 by Deejay2ksa (1 review written)
Bought a battery that went bad after a few months - they replaced without question. Ordered another and got it delivered the next day. Good prices too. Pointless even looking elsewhere, I'll get all my car bits from these folk. (read more)
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★☆☆☆☆
“No Stars”
Written on: 17/10/2012 by sonnyj123
I ordered a battery and received the wrong one. I Emailed euro car parts twice and was ignored. I went to the local branch only to be told that they don't accept returns for online orders, even though it states on their website that they do. Went onto online chat and was told I needed to call them. I called customer service only to be told to take it back to the shop. I took it back to the shop and they told me to call customer service. I called customer service and they said to take it... (read more)
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★☆☆☆☆
“Next Day Delivery not to be trusted.”
Written on: 17/10/2012
Let me down offering Next Day Delivery and then not even informing me they had no intention of delivering the next day! If you're in business, give them a miss, typical immigrant sellers, you might as well buy on eBay cheaper! There's a lot of better people to choose from online. (read more)
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Cleiton's Response to ecpv's Review
Written on: 30/04/2013
I had a bad experince with eurocar calling to, the atendend couldnt understand what i was looking for, it was just couple boxes of stop tail bulbs, he just hang up the phone and when i try ring back just put in hold. After that decide look for other company, eurocar is not the only one.