Euro Car Parts Reviews - www.eurocarparts.com

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Latest Reviews

“euro car parts Preston rude counter staff”

Written on: 08/01/2016 by jetskiking (1 review written)

After shopping here for some years I find the guy on the counter to be a completely rude individual with no customer service skills whatsoever. He is constantly swearing and cursing when looking on the computer for parts. I once had to wait due to the volume of customers in the shop and jokingly said "busy day" to which he replied " if you don't like it why don't you go elsewhere" I was shocked but have come to realise he speaks to all like this. I have taken to ordering online only now so I… Read Full Review

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“Terrible, rude and useless”

Written on: 17/11/2015 by Hartleyle124 (1 review written)

Do not use them, truly terrible. Sent the wrong part, then when asked for the correct part they refunded the money. Should have left it there but agreed to order it again with them on the understanding that I would get a freebie. Nothing turned up, so after complaining and chasing them up parcel arrived however it was only the freebie. 3 months since original order and still no part. They have been rude and patronising, do not use them!… Read Full Review

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“CUSTOMER SERVICE AND WARRANTY A JOKE”

Written on: 02/11/2015 by Alan389 (1 review written)

Brought a car battery in august 2015 and it had a 3 yr warranty on it took back in October 2015 after having my car checked out and being told that the battery was not holding up over 3 days . I was told by a boy on the counter that the battery was ok even though I had told him I had just done 100 mile trip with it so it will be charged .and it would not be changed and that I had to buy another one . even the store manager had a bad attitude toward the problem . the store have refused to… Read Full Review

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“Pre ordered parts”

Written on: 31/10/2015 by Vivianaj244 (1 review written)

Ordered headlamp bulbs to be picked up from the Bellshill branch. Had to wait for half an hour while the staff searched in vain for my order. Had to leave with items missing with no apology. During this time they spent more time refunding wrongly supplied parts than selling anything! Major staff training issues in this branch!… Read Full Review

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“Rude cocky staff”

Written on: 30/10/2015 by Bradynf27 (1 review written)

Made an order online and after submitting I spotted I could have got 10% off with a code. I reordered using the code, and on collection mentioned I had a previous order for the same stuff. I was then greeted with a torrent of cocky comments, like, " we know what you do this for, we aren't stupid, did the discount play any part". Got the impression they think their gods gift to the motor trade, when infact their just a bunch of counter bashers, no trade, no brains. Not everyone spots the… Read Full Review

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“10 month old battery not under warranty”

Written on: 24/10/2015 by sxMcGuire190 (1 review written)

My daughter recently bought a used car when the battery failed we discovered it had been changed by the previous owner 9 months previous from euro car parts so when we contacted Euro car parts about a replacement under warranty we were told as we did not buy it is not covered ,when i questioned that it is only 9 months old I was told that is their policy but they could do a good discount on a new battery .I said no and bought a battery elsewhere which has a three year guarantee not to just the… Read Full Review

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“they don't care”

Written on: 22/10/2015 by Cooktn161 (1 review written)

bought two rear light clusters online with reg supplied,parts did not fit, replacements supplied. Duly fitted both, took ages, very fiddly job, switched on but no lights at all. Took them all off to find no bulbs supplied !! part description did not include this crucial fact ! Also I paid extra for 24h delivery waste of money took over 48h… Read Full Review

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“euro wigan the worst branch ever”

Written on: 13/09/2015 by SantinoMcMahon265 (1 review written)

i have an account with euro wigan and could spend upto £2500 aweek but the staff are very rude to you they lie about parts when there are due in the manger doesnt know how to run staff and speak to custmers i have been waiting around 3 weeks for a area manger to phone me to talk about my problems which he hasnt been in touch of yet… Read Full Review

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“bad service”

Written on: 18/08/2015 by Miah239 (1 review written)

Purchased item on ebay paid via PayPal got phone message today item ready for collection. Drove 10 miles to collect.would not hand £10 part over unless gave collection code showed ebay receipt cash card and letter as proof of address etc spoke to manager again would not believe who I was. Left shop with out part even though paid for item wasted a day. Best advice use another supplier customer service useless . This companies pricing strange.- 4 different prices for same item depending on how… Read Full Review

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“Hopeless waste of time”

Written on: 21/07/2015 by Abbie375 (1 review written)

Having been told that the part would be at the Lowestoft branch at 2:00pm I arrived at 2:45 - no part. Having driven 20 miles to pick up the part I elected to wait until the next delivery. At 4:00 !!! The manager made a call and found that the part had gone to a different branch. Since the company is in the business of distribution it must be concluded that they just don't care enough… Read Full Review

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“Terrible customer service”

Written on: 18/06/2015 by Clevelanddm497 (1 review written)

Ordered coil packs for my car from Eastbourne store, thought they were faulty so took them back, was told it would take a couple of days to get them checked , found out it was my mass air flow playing up, so asked if I could do an exchange with a credit from my coil pack £114 paid 14/05/15, was told they had to wait until my parts were back in store. Spoke to them again 21/05, 30/05, 04/05, 06/06, 09/06, 11/06. Only told on the 09/06 the parts had been sent to Germany to be tested?, still… Read Full Review

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“No returns of electrical items”

Written on: 12/06/2015 by Fryxs366 (1 review written)

It says on my receipt that "Electrical items cannot be returned for credit or exchange". Is this legal?… Read Full Review

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“WORST CUSTOMER SERVICE”

Written on: 26/05/2015 by luxmanaj (1 review written)

I have bought a Blade set online. But received a wrong single blade. Customer service asked to go to shop and shop asked me to contact customer service twice. Finally left the item in store so I dont want to do this again. Worst customer service over the phone and in the store. This is the first time I am writing a poor review in my life to a company. The WORST EXPERIENCE in my life… Read Full Review

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“Terrible company”

Written on: 23/05/2015 by ColinDunlop (0 reviews written)

I ordered a car battery through this company. Used the system where you enter the registration number and the site gives you the appropriate parts. I received the battery and it was incompatible with my car. Called them, only to be told they; A. won't deliver an appropriate battery and remove the other one B. won't come and pick up the wrong part, despite the fact it's their error. C. expect me to return the battery to a store, even although I explained that without a new battery my car… Read Full Review

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“Battery under warrenty”

Written on: 20/05/2015 by GiovannaCantuItalian259 (1 review written)

I purchased a car battery Nov 2013 with a 4 year warrenty. Unfortunately i have lost the invoice but have my bank statement with the purchase on, store amout etc. The bar=ttery itself also has a sticker on with sold date etc. Contacted them as was told No Reveipt, No Help. Appaling service wouldnt even listen or try to help at all !!!!!!!… Read Full Review

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“Terrible customer service”

Written on: 09/05/2015 by Blackwell184 (1 review written)

I ordered an item online and picked one day delivery. Only when I queried the status was I told that the item had a lead time of a week although the website stated "ready to despatch". I requested cancellation of the one day delivery option well before the item shipped, it was ignored. I requested refund of the one day delivery option and was turned down. In my opinion, this is beyond bad customer service… Read Full Review

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“waste of good air”

Written on: 07/05/2015 by KennedySalisbury404 (1 review written)

Different price in store as to online on near all products. Offer free delivery or payed same day delivery, pay the same day and it turns up 4 days later ring them to find out what's going on to be told it's been procesed it will be with you shortly just isn't good enough… Read Full Review

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“dont bother ,”

Written on: 29/04/2015 by dkSerrano199 (1 review written)

CLUTCH MASTER CYLINDER ,£60 on web page ,free postage !! go to store £90 FOR SAME ITEM!!!… Read Full Review

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“never order on-line again”

Written on: 11/04/2015 by tcFoley106 (1 review written)

placed my order on a monday night late and paid for a two day delivery (so thursday i thought ) it finaly turned up on tuesday the following week ok there was the bank holiday week end but if you pay for two day delivery it should turn up so will stick with A.J. SUTTON for my bike parts they tell you a day and stick to it… Read Full Review

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“no delivery, again! ”

Written on: 01/04/2015 by nick2588741 (1 review written)

I vowed never to use Eurocarparts again, but stupidly I did. Exactly the same the problem I had last year, order a part online and nothing happens, phone up over a week later and they have no idea what has happened to my order, Hopeless… Read Full Review

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