Euro Car Parts Reviews - www.eurocarparts.com

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Latest Reviews

“Will not and won't communicate with buyers + wont refund”

Written on: 08/03/2017 by PraxPatel (1 review written)

Purchased H&R springs which were showing as in stock for delivery from Wembley, also all my local stores had them in stock for collection but i was not in a position to collect. Few days after order, the order status had still not updated to dispatched, when i queried this with them they advised the Wembley branch had sold out so they were trying to source from other branches in the estate. No calls or updates were received again. I chased again, to find that none of there branches had them… Read Full Review

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“Shocking company to work for”

Written on: 03/03/2017 by AdelynPadilla279 (1 review written)

I worked for ECP as a driver for a year, didn't get paid for 9 weeks at the beginning of my employment, got bullied by my boss, hugely mistreated, on minimum wage, had a collision and had to pay £250 excess (you can imagine how much it hurt being on a very low income), and after handing in my resignation and still working another week- they withheld my wages. I did the work, haven't used my holidays, what's the problem? I feel so mistreated, there's absolutely no respect on their behalf. They… Read Full Review

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“Don't even think about it”

Written on: 24/12/2016 by qkChase1990 (1 review written)

Warranty claim still O/S after 6 weeks, their stated longest period for resolution. Part was a supposedly "Bosch" Wiper Motor. I think Chinese copy but I can't prove it. They won't say who is assessing the claim or where the assessor is, which is why I don't think it's Bosch. Customer care skills of a bailiff but not as interested. My next stop is Small Claims Court. Do you really want to take the risk?… Read Full Review

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“Click And Collect.. Whats The Point? ...”

Written on: 28/11/2016 by CalisleBud (1 review written)

Is there really a point of having 'Click and Collect'.. Ordered and paid for parts online.. Parts ready to collect within an hour.. Went down after a few hours.. 3 people in the queue before me.. 35 minutes later i was still waiting in the queue.. One person serving behind the counter.. Ten other staff walking back and forward behind him sniggering at queue of customers, which had now grown to 8 customers.. Finally got to till and guy took my prepaid receipt.. 5 mins later after typing… Read Full Review

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“Still waiting after more than 2 weeks !!”

Written on: 28/10/2016 by Yosefs193 (1 review written)

Euro Car Parts sent my items by Royal Mail and they got 'lost'. The Euro Car Parts customer rep didn't want to know and told me to chase up Royal Mail. I was then told by customers services they would send me some replacement parts, but, guess what, they never turned up either !! I had t buy the parts elsewhere eventually. I would have gone into their Basingstoke office to buy parts but it is always chaos in there with service people behind the counter but only one serving and there always… Read Full Review

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“What customer service? Is there one? ”

Written on: 12/09/2016 by Jamalbaksh (1 review written)

How come every time I make an order online and then make an enquiry through their customer service they not only hang up on you and then you can hear them talking and laughing. This is the 2nd time this has happend, looks like nothing has been done. Wow… Read Full Review

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“Horrible customer service”

Written on: 11/09/2016 by Murdockja26 (1 review written)

Purchased an item online and website states non stock but delivered in one week. It did not arrive so chased, was told one more week. It did not arrive so chased again, was told again one more week. This kept going on until I cancelled. I can understand supplier did not supply but when I raised a formal complaint and asked if they come back with after talking to supplier, only answer I got was we have refunded your money. Ofcourse you will refund my money after sitting on it for one month… Read Full Review

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“Totally wrong item and it's my fault.”

Written on: 11/08/2016 by madfraggle (1 review written)

Ordered rear brake pads and received air fresher.On ringing them they said I had to take a picture as proof of what I received. What proof is that? I could have taken a picture of a Cow in a field. Now what was supposed to be a next day delivery could be a next week delivery if at all. Last time I buy from these people… Read Full Review

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“excellent service”

Written on: 12/06/2016 by Chloe34 (1 review written)

Go online order your parts,then arrange for collection. This is followed up with a personal call from Eurocarparts and are emailed with a order confirmation, then go to collect parts excellent service and good products Well Done… Read Full Review

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“Dont pay for premium service”

Written on: 27/05/2016 by esWells1991 (1 review written)

I have placed the order for starter motor,with paying for nxt day premium service it has let me down big time for not arriving still time is 4.30pm,I had booked an mobile mechanic for 4pm and I had to cancel it losing 60pounds.why on earth I pay for premium service but get a normal service,as my friend recently ordered an part as normal free service and it arrived nxt day.what a waste on premium service when I live in manor park and the warehouse is in barking London,3miles away… Read Full Review

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“Something fundamentally wrong with online ordering system”

Written on: 25/05/2016 by rijjj123 (2 reviews written)

Chances are the parts you order online will not be correct for your vehicle Not for the first time parts incorrectly supplied after using europarts online Website Major inconvenience after stripping the car down only to find parts did not fit After having to refit the old parts and returning to the store I was told their were 3 different options on the parts So why were they sold as being correct in the first place? Front line staff very good but online website useless … Read Full Review

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“more bother than its worth”

Written on: 07/05/2016 by ldMooney94 (1 review written)

ordered some wiper blades to collect next day they showed there where in stock went to collect following day only one in stock could order the other for next day so why not contact use not here of customer service not the first time its happened think twice to returning bought parts from berlin Germany for less if you can wait… Read Full Review

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“waste of my money and time”

Written on: 04/05/2016 by Schmittnl98 (1 review written)

purchased a exhuast manifold , was expecting a new standard original unit but was given a unit that had being put together by someone or some factory which pipes where welded plate. after fitted it made a blowing noise so i took it off to check surfaces where clean just to notice one pipe was welding to such a poor quality that there was a gap in the unit causing it to blow, i thought i would buy a new unit £90 instead of a used one online but seems that was a mistake and would of being better… Read Full Review

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“Awful”

Written on: 28/04/2016 by rasputin222 (1 review written)

Ordered brake disks, pads and fitting kit online, advert states items will be delivered same day if ordered by 3pm. Ordered in the morning but nothing arrived. Contacted local store the following day,"we have no record of your order you need to contact main office" They also have no details about the order but a charge has been made against my credit card. A lot of my time has been wasted contacting them and eventually getting the parts from another supplier. This is the first and last time I… Read Full Review

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“wrong clutch kit and wrong dual mass .....450 quid???”

Written on: 24/04/2016 by from_London (1 review written)

ordered complete clutch kit and dual mass wheel in total over 450 pounds and clicked for collection in store.....arrived around 5.30pm and store was just about to close///dont know why??? first - they give me wrong dual mass......second- they give me wrong clutch kit......imagine my face when you open half car to fit new parts and they WILL NOT FIT.....and i have no transport to go there and change because they have only 1 item in stock......got all this big boxes on my shoulder on next morning… Read Full Review

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“waste of time”

Written on: 11/03/2016 by Garnerrm1968 (1 review written)

used yo order regular online and always with free delivery . new website adds dhl at £5.95 by default.tried the chatline and that was a complete waste of time.contacted customer service weeks ago and no reply.phoned them today and another waste of time.worst cutomer care ever.i will now order elsewhere from now on… Read Full Review

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“delivery”

Written on: 28/02/2016 by naJordan91 (1 review written)

Ordered two wiper blades on Monday, apparently in stock. One blade arrived on Friday. When I called I was told other blade had to be ordered from another store and was being dispatched today (Friday) Why? If the store I ordered from did not have them, could they not have ordered it from another store on the same day and I would be a "happy camper" Very annoyed… Read Full Review

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“Useless do not depend on them”

Written on: 22/02/2016 by Jajab (1 review written)

I depend on my van to do my deliveries. I order 4 glow plugs from euro car parts - the van was pre booked in a garage for the work to be done. Euro parts sent a prompt delivery contains 2 different types of plugs. They obviously can't read or are completely incompetent. Lost a whole day's work. Had to buy plugs elsewhere although they were dearer - and had to pay extra to the garage. It would have been cheaper to go to the garage and get parts elsewhere. Euro car parts are pretty useless. When… Read Full Review

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“bad to worse ”

Written on: 19/02/2016

when this company first appeared the prices were ok but they had obviously employed staff who seamed to be well trained by other companies and knew a lot about the job, I personally stopped using them as their parts just didnt seem to last and noticed build quality was shoddy and mistakes from the supply hub were just unacceptable but I recently called in for a few bits as I was passing and was amazed by the level of incompetence tat seems to have taken over, front of house staff are rude at… Read Full Review

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“Very poor customer servce”

Written on: 19/02/2016 by Noely86 (1 review written)

Attended the Newport Gwent branch twice today (issued with the wrong part so had to return) on both ocassions i waited in the Q for over 15 mins to get served. Just one team member on the counter no matter how long the line was, plenty more staff were visable just standing around eating and drinking while the number of customer grew. Ive never witnessed such poor customer service...did the branch have a manager????, if so they are in serious need of a performance review!!!!… Read Full Review

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