Written on: 25/01/2011
I ordered this maxi dress in the sale, thought it was really good value. About 4 days later I got a letter from Oli saying that they were not able to process my order because my card company had declined it. So I phoned my bank and they said there was nothing wrong with my card there was money there so there would be no reason for them to decline it. They also said they had no knowledge of the money even coming out of my account so therefore they couldnt have declined it. Phoned Oli who... (read more)
Written on: 17/01/2011
if i could give Oli zero stars, i would. ive nver been so compelled to write a bad review.
i ordered a pair of boots just after xmas and recieved them on new years eve. i decided immediately that i didnt like them so i booked a return. the return was never scheduled so i took a day off work for nothing. i booked another return and the courier came on the wrong day (luckily i was at home).
every time i have spoken to their contact centre (with one exception) the staff are rude, seem very... (read more)
Written on: 10/11/2010
ordered a dress from here which was silver not available in any other colours, or so i thought until the dress arrived and it was black. looked on site just to checked i had not made a mistake and yes the dress was silver in the picture and no options of it being availbale in any other colours. i phoned up customer services and explained and they apologised and sent me a replacment. when the replacement arrived it was again black! returned these and contacted customer services again and had... (read more)
Written on: 07/10/2010
I read these reviews about peoples purchases and wonder how they even got that far.... by far the worst website I have ever 'tried' to use. I registered fine (or at least it appeared to work) but as soon as I tried to log back in it would not recognise my email address which I find totally amazing since they have already started sending me junk emails. After 2 days of trying I am giving up and will never attempted to purchase anything from Oli. There are plenty of much better sites to buy... (read more)
Written on: 15/09/2010
DO NOT ORDER FROM OLI!!!!!!
I had a awful experiance that lasted almost 9 months. I ordered a £60.00 coat that was delivered on time but after 1 week all the lining came unstitched (coats I have had from primark have been a far superior quality)so I arranged for the courier to collect it which was a palava, the item was returned for a refund so I presumed it would just be processed and that I would hear nothing more until I had a phone call 1 month after returning it chasing payment so I... (read more)
Written on: 07/09/2010
I've been shopping at oli since 2007. ALthough at first a few things went wrong over time it has become really good!
the items are amazing quality and quite competitavely priced
if i have any questions i can find the answers myself on their help section of their website, and if i cant they email back either straight away or if after the contact centre is closed the next day!!
delivery is always on time and i love their new tracking system which allows me to track my orders!
their contact... (read more)
Written on: 11/08/2010 by shopgal (1 review written)
Bought a maxi for hols from Oli.co.uk - dress was great and really cheap too. arrived on time but had to return as too big. Returning seemed a bit complicated and wasn't keen leaving my package somewhere to be picked up but I suppose they must have got it cos I ordered another one in smaller size and it got delivered fine :-) (read more)
Written on: 06/08/2010
NEVER, EVER, EVER ORDER FROM OLI!!!!! I really don't know where to start with this review. This is the WORST company I have ever, ever had the misfortune of dealing with. Ordered a skirt on July 15th, for an event I was due to attend on July 30th. Selected Next Day Delivery - what a joke. The item never arrived (it is now August 6th). Spoke to about 25 different people in "Customer Service", none of whom were remotely helpful or able to use their initiative. Eventually cancelled order and... (read more)
Written on: 17/07/2010
PLEASE READ BEFORE BUYING FROM OLI!
Truely the worst customer service I have experienced in my life. Ordered a maxi dress for a birthday do, and a week and a half later I email THEM to ask where my order is, they then tell me that it will not arrive until a month later. Not impressed, I asked for them to cancel the order, which they wouldn't. They said I could refuse delivery, after trying to fight it, I realised I would not be getting anywhere, so regardless if I liked the dress or not, I... (read more)
Written on: 08/07/2010
Never in my life have I been SO disgusted with customer service and quality of goods and EVERYTHING. Horrendous website, horrendous staff, absolutely disgusted. They refuse to refund me as I paid on my mother's card, and I no longer live in the UK, yet they wish to speak to an account holder and i spend time emailing them ALL the info they request and more and still refuse me a refund. ATROCIOUS. They must be breaking some sort of law. Someone needs to shut them down. Thieves. (read more)
Written on: 25/06/2010
Ordered some boots for a christmas present in December. I called and emailed and then I was finally advised toorder another pair as they had no idea where my original pair was. The new pair arrived on time but then the original boots appeared too. I organised for a courier to pick them up 14 times!!! Finally after a threat with the citizens advice bureau, they picked up the boots. They then refused to refund me as they believe that I had a third pair of boots sent to me. I argued back and... (read more)
Written on: 25/06/2010
This was my first and last time of ordering via Oli.com. I ordered 4 maxi dresses - 3 of which were very poor quality but the 4th I loved and it fit well. I returned the rejected 3 via the courier service and the man arrived on time, signed my note and took the items away. 14 days later I have only been credited for the cheapest of the dresses I returned. Two have gone missing and Oli owe me £106! I called and they said "it happens all the time, we'll send you a letter that you have to... (read more)
Written on: 21/06/2010
I ordered lots of items on the Thursday, selecting delivery slot on Monday between 1 and 6 (paid extra for this choice). One item arrived on Saturday when I was out and have spent all afternoon today waiting in for the remainder of the order. Several e-mails were in my inbox this morning telling me the items were on the way. Now checked my e-mails as no delivery has arrived - guess what I have an e-mail telling me all the other items were out of stock. So I have wasted half a day off work... (read more)
Written on: 02/06/2010
Just want to say how rubbish rubbish rubbish oli is!!!! Time after time i've ordered and th goods take weeks to arrive! The courier service they use is also pants! I have a newborn baby and its always a chav who pulls on to my drive late at night with music blasting! Not dealing with them no more i am closing my account today. Don't get me wrong i think their clothes etc are great, not much to choose from like but most places like next etc deliver next day so will be sticking with them from... (read more)
Written on: 01/06/2010
Customer service is probably the worst I have ever experienced from an online retailer.
Is impossible to get hold of anyone and when you do they will not put you through to a manager or give you their surname.
If you want to get through to a person press zero so that you aren't in an endless circle of putting in your date of birth.
I will NOT shop with Oli again and would strongly recommend anyone against shopping with them. (read more)
Written on: 20/05/2010
disappointing! ordered a dress which was ment to be white when it eventually came 3 weeks late the dress wasn't white at all its a dirty brownish colour! sizing a shape all wrong! and jewels from the straps falling off. and next day delivery IS NOT NEXT DAY delivery! its just another way to get money out of you. Don't be fooled by their ass kissing emails! I wouldn't be surprised if everything on that site doesn't look at all like the real thing! obviously photo shopped and very misleading! (read more)
Written on: 11/05/2010
I would sincerely think twice before ordering from this company. I received goods that smelled of smoke with no tags, so late that I couldn't return them. The items had obviously been worn before .I was really disappointed as the website appeared very legitimate. And customer service had replied promptly through emails.Yet,my package arrived several weeks later than they promised.Save your money for another company. Honestly, the whole experience has made me very wary of ever ordering any... (read more)
Written on: 10/05/2010
Worst experience I have had- cant believe an online company can be so bad. Have had to call 7 times in the last few days and send numerous emails (take 3 days to respond) and I cant even be bothered to describe the whole process. And when you ring they say things like sorry I cant see your order as thats on the online system and I dont have access to that system. What?!
BEWARE: Next day delivery as you will see by the numerous reviews does not mean next day. They even admitted it on the... (read more)
Written on: 04/05/2010
delivery is disgusting expected next day was still waiting over a week later e mailed them said it would be with me in a few days still no delivery and nearly two weeks, e mailed and cancelled order which they did told them the items i wanted were to late for the intended function, when statement came they charged me for the items, i had to e mail and phone them to tell them the order was cancelled they then acknowledged that but sent me a statement for p+p so had to phone again to tell them... (read more)
Written on: 30/04/2010
what an absolute joke of a company,will never be using it again and would tell other people not to either!
order was a week late even though i had asked and paid for a specific day delivery and it was disgusting when it arrived.awful customer services! have now been told to expect to wait a month for refund! raging. (read more)
As rated by real users
" Simple and good " Read More
Written by hurkyl
" Great cardigan/jacket " Read More
" Unexpected wow factor " Read More
" Soft and beautiful but wrong sizing " Read More
Written by VickJ
" Dont buy in US! Customs charges greater than product cost!! " Read More