Wensum Property Management, Norwich Letting Agency Reviews

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★★☆☆☆
1.9 / 5
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  • Customer Service

  • Value For Money

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Latest Reviews

★★☆☆☆

“ok if nothing goes wrong”

Written on: 04/01/2014 by honest321 (1 review written)

We have been renting from Wensum for the past six years. We love the location of our house and the neighbours but the service or lack service we have received should I say is very poor. Some examples are, we waited over a year, and that's no exaggeration for someone to come and fix our bathroom tap and the person who did come and fix it was the landlord as we contacted him directly. He was less than impressed as all the tap needed was a washer, the previous plumber had removed it and told us he… Read Full Review

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★☆☆☆☆

“Awful Service, Unhelpful and Rude!”

Written on: 01/05/2013 by angliant (1 review written)

Rented for a year and the property literally fell apart around us. Bodged repairs upon bodged repairs. It took weeks to do even a minor repair done properly, so many attempts to get fixed were met with angry customer "service" staff. Absolutely avoid as if your life depended on it… Read Full Review

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★★★★☆

“No major issues here ”

Written on: 10/04/2013

We have rented from Wensum for nearly 2 years. The only gripe I have is occasionally they can be a bit slack at getting back to you from the Office but there is a particular lady who is always really helpful and gets things done if you do have any issues. Always had proper Contractors come out to fix things if something has gone wrong. Would quite happily stay with them for as long as possible… Read Full Review

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★☆☆☆☆

“First ever review - awful- tried to withhold deposit”

Written on: 31/01/2013 by juliafr (1 review written)

Wensum Property Management: If you don't have any problems with the property, you're fine. If you do- don't expect to have anything sorted out. We had problems with the boiler and the same guy that turned up to show us around the flat at the beginning of tenancy turned up with a spanner... He said 'that'll do it for a while' - to which we asked when someone would coem to fix it properly. This never happened. So we never had a properly functioning boiler and often couldn't shower as it would… Read Full Review

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★★★★★

“we have just moved out of a property rented through...”

Written on: 17/10/2012

we have just moved out of a property rented through wensum. only reason we moved is we are buying our own property. we had no problems with this agency and the accomodation was fine we would recommend… Read Full Review

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★★★★★

“we are still here too”

Written on: 13/08/2012

we too think people only write bad things on here we have been with these guys 15 years and are quite happy to stay longer… Read Full Review

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★☆☆☆☆

“Cheap and Nasty.”

Written on: 22/05/2012

We rented a property from Wensum for just under 2 years - we stayed with them because the location of the flat was great and the rent very cheap. The only problem, and it's a big problem, is their complete lack of customer care - when we called to get someone to fix something or to ask a question etc we would never receive a call back. They once gave us an hour's notice before sending someone over to view the flat (for use after us). Just to give you an example of how they operated, our boiler… Read Full Review

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Alastair23's Comment

Written on: 05/12/2012

The mould is because you don't open your windows, that is why you get condensation as well.

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★★★★☆

“yes we still here too”

Written on: 07/05/2012

Hi yes we are still renting with these guys and have been doing so for 12 years and we too agree that people only say bad things on here and reading some of the reviews they are laughable as we have found wensum helpful and very supportive… Read Full Review

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★★★★☆

“still renting”

Written on: 28/04/2012

my family have been renting now for 6 years and we are reasonably happy with this agent. We think only the bad ever appears on websites like this nobody bothers when things are ok… Read Full Review

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★☆☆☆☆

“Quite Literally Terrible”

Written on: 27/04/2012 by johnsonb3 (1 review written)

Seriously, avoid like your actually life depended on it. EXTREMELY rude and unhelpful staff, often even offensive. Obvious they have little to no interest in actually helping their tenants. Their Customer service motto is essentially "Don't call us, we won't call you". Repairs take forever if they get repaired at all. Far easier to just do yourself. Fake Administration charges every six months to line their pockets. I'm genuinely surprised that they're still going. These guys would be… Read Full Review

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★☆☆☆☆

“AWFUL. Total lack of care for the customer.”

Written on: 26/01/2012

Rude and unprofessional. Don't trust them at all. I'll just state the facts: the flat was advertised as AVAILABLE FROM 20/1. When I viewed it, they confirmed the date. After filling in application form and paying fees, I heard nothing from them for weeks. I called them a few days before the 20th, and they said that they'll need to check the flat before I could move in, and if there was any work to do, I'd have to wait. They refused to say if one day, one week, or MONTHS. They never called back… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 21/01/2012

I was with wensum properties for one year and within that time I was disgusted with their services provided. To start When we moved into the property we where left waiting basic documents for over a fortnight ie the contract, we also was not even told who the utility suppliers where or even how to keep damp from the property, for new renters not many know about this. We found their attitude to repairs or genuine problems appauling for example bowed sagging shelves where not even replaced just… Read Full Review

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★★★★★

“have to say big improvements made over the last 2 3...”

Written on: 19/05/2011

have to say big improvements made over the last 2 3 years finding repair are being carried out in good time. so well done for the changes… Read Full Review

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★★★★★

“I have read some of the other comments and think maybe...”

Written on: 09/05/2011

I have read some of the other comments and think maybe some are a little harsh. Ive been with these guys 5 months now and when my boiler broke down they had the heating engineer there the same day. I have twin baby boys and if they hadnt got the heating sorted so quickly I would had to find somewhere to stay. Maybe they have improved… Read Full Review

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★★★☆☆

“pretty average for an agency”

Written on: 03/05/2011

pretty average for an agency… Read Full Review

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★★★★★

“I recently rented with this agency and I found them...”

Written on: 30/04/2011

I recently rented with this agency and I found them quite helpful… Read Full Review

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★☆☆☆☆

“These guys are the worst letting agents I have ever...”

Written on: 27/04/2011

These guys are the worst letting agents I have ever dealt with, they fired out guarantor forms without my consent, before even checking my references. They put twice the amount of rent on the guarantor form, therefore making the guarantor legally liable for twice the amount the rent is worth.

They fail to contact you when requiring any further info therefore leaving your tenancy application in limbo until last minute, possibly the most stressful thing possible when moving.

Their customer… Read Full Review

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★☆☆☆☆

“Where do I start? Wensum Property Management are the...”

Written on: 28/02/2011

Where do I start? Wensum Property Management are the most incompetant estate agents I have ever encountered. They have extortionate admin fees for god knows what. They force you to pay £35 every 6 months to renew your contract. They have 3 monthly "inspections" of the property and didn't attend or tell us they were not coming. They then rescheduled and again did not attend or inform us that they were not coming. The property has a major damp problem which they failed to inform us about when we… Read Full Review

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★★☆☆☆

“I do agree with alot of the comments, but also...”

Written on: 28/09/2010

I do agree with alot of the comments, but also disagree at the same time. Wensum have always been rubbish with messages, and yes they don't seem to have professional handymen (more men with spanners who will give it a go). However, their customer service has possibly improved.
My accomodation was very clean when I first moved in, the rent very reasonable (the fees were stupid but unlike other agencies, wensum actually did take up all my references!). The lady next door slated them to me… Read Full Review

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★☆☆☆☆

“RUBBISH RUBBISH RUBBISH The overall incompetence of...”

Written on: 20/09/2010

RUBBISH RUBBISH RUBBISH The overall incompetence of this agency leaves me gobsmacked, I so enjoyed having no hot water and not being able to wash!!! having a faulty boiler that came on as and when it pleased costing me a fortune, as I was returning home from work thinking I was in the tropics and having to sleep through 100 degrees, the money and time I had to waste trying to contact them as they never returned my phone calls or complaints, I could go on, the only thing I can say is there is… Read Full Review

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