Written on: 04/01/2014 by honest321 (1 review written)
We have been renting from Wensum for the past six years. We love the location of our house and the neighbours but the service or lack service we have received should I say is very poor. Some examples are, we waited over a year, and that's no exaggeration for someone to come and fix our bathroom tap and the person who did come and fix it was the landlord as we contacted him directly. He was less than impressed as all the tap needed was a washer, the previous plumber had removed it and told us... (read more)
Written on: 01/05/2013 by angliant (1 review written)
Rented for a year and the property literally fell apart around us. Bodged repairs upon bodged repairs. It took weeks to do even a minor repair done properly, so many attempts to get fixed were met with angry customer "service" staff. Absolutely avoid as if your life depended on it. (read more)
Written on: 10/04/2013
We have rented from Wensum for nearly 2 years. The only gripe I have is occasionally they can be a bit slack at getting back to you from the Office but there is a particular lady who is always really helpful and gets things done if you do have any issues. Always had proper Contractors come out to fix things if something has gone wrong. Would quite happily stay with them for as long as possible. (read more)
Written on: 31/01/2013 by juliafr (1 review written)
Wensum Property Management: If you don't have any problems with the property, you're fine. If you do- don't expect to have anything sorted out. We had problems with the boiler and the same guy that turned up to show us around the flat at the beginning of tenancy turned up with a spanner... He said 'that'll do it for a while' - to which we asked when someone would coem to fix it properly. This never happened. So we never had a properly functioning boiler and often couldn't shower as it would... (read more)
Written on: 17/10/2012
we have just moved out of a property rented through wensum. only reason we moved is we are buying our own property. we had no problems with this agency and the accomodation was fine we would recommend (read more)
Written on: 22/05/2012
We rented a property from Wensum for just under 2 years - we stayed with them because the location of the flat was great and the rent very cheap. The only problem, and it's a big problem, is their complete lack of customer care - when we called to get someone to fix something or to ask a question etc we would never receive a call back. They once gave us an hour's notice before sending someone over to view the flat (for use after us). Just to give you an example of how they operated, our... (read more)
Written on: 27/04/2012 by johnsonb3 (1 review written)
Seriously, avoid like your actually life depended on it. EXTREMELY rude and unhelpful staff, often even offensive. Obvious they have little to no interest in actually helping their tenants. Their Customer service motto is essentially "Don't call us, we won't call you". Repairs take forever if they get repaired at all. Far easier to just do yourself. Fake Administration charges every six months to line their pockets. I'm genuinely surprised that they're still going. These guys would be... (read more)
Written on: 26/01/2012
Rude and unprofessional. Don't trust them at all. I'll just state the facts: the flat was advertised as AVAILABLE FROM 20/1. When I viewed it, they confirmed the date. After filling in application form and paying fees, I heard nothing from them for weeks. I called them a few days before the 20th, and they said that they'll need to check the flat before I could move in, and if there was any work to do, I'd have to wait. They refused to say if one day, one week, or MONTHS. They never called... (read more)
Written on: 21/01/2012
I was with wensum properties for one year and within that time I was disgusted with their services provided. To start When we moved into the property we where left waiting basic documents for over a fortnight ie the contract, we also was not even told who the utility suppliers where or even how to keep damp from the property, for new renters not many know about this. We found their attitude to repairs or genuine problems appauling for example bowed sagging shelves where not even replaced... (read more)
Written on: 19/05/2011
have to say big improvements made over the last 2 3 years finding repair are being carried out in good time. so well done for the changes (read more)
Written on: 09/05/2011
I have read some of the other comments and think maybe some are a little harsh. Ive been with these guys 5 months now and when my boiler broke down they had the heating engineer there the same day. I have twin baby boys and if they hadnt got the heating sorted so quickly I would had to find somewhere to stay. Maybe they have improved. (read more)
Written on: 30/04/2011
I recently rented with this agency and I found them quite helpful. (read more)
Written on: 27/04/2011
These guys are the worst letting agents I have ever dealt with, they fired out guarantor forms without my consent, before even checking my references. They put twice the amount of rent on the guarantor form, therefore making the guarantor legally liable for twice the amount the rent is worth.
They fail to contact you when requiring any further info therefore leaving your tenancy application in limbo until last minute, possibly the most stressful thing possible when moving.
Their customer... (read more)
Written on: 28/02/2011
Where do I start? Wensum Property Management are the most incompetant estate agents I have ever encountered. They have extortionate admin fees for god knows what. They force you to pay £35 every 6 months to renew your contract. They have 3 monthly "inspections" of the property and didn't attend or tell us they were not coming. They then rescheduled and again did not attend or inform us that they were not coming. The property has a major damp problem which they failed to inform us about when... (read more)
Written on: 28/09/2010
I do agree with alot of the comments, but also disagree at the same time. Wensum have always been rubbish with messages, and yes they don't seem to have professional handymen (more men with spanners who will give it a go). However, their customer service has possibly improved.
My accomodation was very clean when I first moved in, the rent very reasonable (the fees were stupid but unlike other agencies, wensum actually did take up all my references!). The lady next door slated them to... (read more)
Written on: 20/09/2010
RUBBISH RUBBISH RUBBISH The overall incompetence of this agency leaves me gobsmacked, I so enjoyed having no hot water and not being able to wash!!! having a faulty boiler that came on as and when it pleased costing me a fortune, as I was returning home from work thinking I was in the tropics and having to sleep through 100 degrees, the money and time I had to waste trying to contact them as they never returned my phone calls or complaints, I could go on, the only thing I can say is there is... (read more)
Written on: 07/09/2010
HAVING TRIED TO VIEW A PROPERTY THROUGH WENSUM AND CALLING THEM 7 TIMES WITHOUT THEM CALLING ME BACK I HAVE NOW GIVEN UP ON THEM..PITY THE PEOPLE WHO ARE TRYING TO LET THERE PROPERTY OUT THROUGH THIS VERY UN PROFESSIONAL OUT FIT (read more)
Written on: 11/05/2010 by MIguelLouis (1 review written)
Well I don't even know where to begin. The fees are ridiculously expensive for the level of service you receive. Wensum Properties Norwich Ltd only exists because they do the absolute bare minimum that they believe the law requires.
When viewing the flat I was told I could have the futon mattress replaced for a proper one, never happened, now had to buy one. Keys were not exchanged at the flat, therefore Inventory And Schedule Of Cleaning List was not completed by an agent with tenant.... (read more)
Written on: 13/08/2009 by cheeseontaoist (2 reviews written)
Wensum Property is a very poor agency, despite being cheap they are really not worth what you pay them. The agency is particularly poor at maintaining flats. We have eventually given up trying to get them to fix things in our flat after their excuses. (read more)
Written on: 29/05/2009
Wensum Property Management.
I moved into a flat managed by them, which I was told would be unfurnished. Imagine my surprise when I arrived with a van-load of my own furniture to find the property fully furnished. When questioned about this the woman on the phone said 'Oh really? I'll ask the landlord to call you and remove the furniture' Two months later...... nothing. I'm forced to rent storage for this extra furniture.
Without doubt the worst most dishonest agency I have ever used. (read more)
Written on: 15/04/2009
Wensum Property Management, Norwich Letting Agency are useless. They don't return phone calls and they try and put off fixing everything, and when they do fix it they do a half hearted job that needs replacing in about 3 weeks. (read more)
Written on: 26/08/2008 by elc79 (1 review written)
We have had problems trying to get damaged items in a property fixed and have had to resort to doing it ourselves and billing them. In our case they rarely returned our phone calls, messages didn't seem to hav been passed on and the level of customer service is awful.
The house we moved into managed by Wensum had thick dust in places, the place smelt really bad and the kitchen extractor was covered in grease. Numerous items on the inventory were listed as immaculate and were not, they were... (read more)
Written on: 02/07/2008 by Naomip (1 review written)
Where do you start? Damp seems to be a problem not only in the house that me and my partner had but it seems the above comment also agrees (they arranged a gas inspection but we never saw any Corgi Registration docs). We were so pleased when we moved out and rented a property with a different property management company until it came to getting our deposit back. They claimed that we were not entitled to any of it. We had "removed the curtain poles and net curtains" - We washed all the... (read more)
Written on: 17/01/2008 by Dunhamzzz (1 review written)
First of all our entire house was a joke. One of the rooms had a problem with damp, rendering it not possible to legally rent out the room, obviously, the other tenants would have been forced to make up the difference of having one less tenant, after seeking advice we were legally able to NOT have to pay rent until the problem was rectified (pending we mentioned it to Wensum every so often). All we had to pay monthly was our council tax/bills.
This went on for about 9 months, until in the... (read more)
Written on: 07/11/2007 by 406tanyaa (1 review written)
Me and my partner rented a property from Wensum which to later find cats mess on top of cupboards and a lot of damp around the house and when which we informed the company and got told someone would sort it but nothing got done we also had a back patio window what was smashed when we moved in but that also didn't get repaired so until it was sorted we stopped paying rent and at the end of contract they wanted us out which we wanted out anyway they took us to court in which they won suprise... (read more)
Written on: 01/10/2007 by smileyfaces2 (1 review written)
Despite regular request to Wensum Property Management (Norwich) to maintain the hedge directly in front of my 1st floor flat, this has not happened. Since March this year, they have promised to resolve this simple issue. This has not be done. The hedge is now level with my window and has grown as wide as it has high! They do not return calls when they say they would. Instead, the customer has to be the proactive one otherwise it appears to be forgotten.
I would most definately not... (read more)
As rated by real users
" CEO and board should be jailed " Read More
" The team at remus must be sick and tired of listening to ABBA's mon... " Read More
" Letting with Surelet " Read More
" Slow, incopetent, terrible customer service, dishonest " Read More
" The worst is an understatement " Read More