Written on: 16/04/2013
We had the dreaded noisy fan, temperature too warm, ice build-up problem on the fridge section of a Samsung American style side by side fridge/freezer. Actually it is a RSH1NHSW model but bear with me, it is a sister to the RSH1NHMH MODEL - the only difference is the colour. It was purchased in September 2009 in Ireland costing €700. Although I was aware of and had previous experience of poor performance of Samsung equipment, we purchased this unit because the dimensions fitted (just) the... (read more)
Written on: 15/03/2013
Samsung fridges suck. Compressor died . Gas leaked out. Write off. Do not buy a samsung fridge (read more)
Written on: 18/12/2012 by SMaria (1 review written)
I bought this machine in November 2007. 2 years ago it had a recall fault and a sensor and circuit board was replaced. Now 5 years later, it failed again and ruined all my Christmas food in the freezer. Whilst the temperature gauge on the outside says -20 for the freezer and 4 for the fridge it is not a true temperature, that is what is was set to not the temperature it actually was. I paid £250 for a new compressor to be fitted. It still didn't work. Telephoned Samsung. Not much... (read more)
Written on: 03/12/2012 by AMan123 (1 review written)
For three years the fridge freezer was great. No problems whatsoever. Unfortunately once it has broken down it has broken down BIG TIME. The reading on the fridge freezer said the freezer was at -20 Fridge at -3, However over the course of a day or two I came to realise the fridge had stopped all cooling. After the food had been written off I turned it off and on. Suddenly the reading had changed completely. The freezer was now at 7C and Fridge 16C. I have never seen a Fridge freezer fail... (read more)
Written on: 03/08/2012
Originally bought this product in Feb 09, looked good, big capacity and just what I wanted. All worked fine for the first 2 1/2 years and then, when out of warranty and then the troubles started. The fridge iced up, as so many others have reported and struggled to stay cold ruining a fridge full of food, luckily the temperature display told me what was happening and research on the web told me that Samsung would repair this for free. They did this within 4 days which was good. Only 10... (read more)
Written on: 31/07/2012
Similar o other.. purchased this just over 2 years ago and stopped working due to ice build up in the fridge. freezer works fine... Contacted samsung today and although im out of warranty by 3 months they have agreed to send a engineer out and fix it for free... so customer suervice is very good. when it breaks... in 10years hopefully... ill purchase another samsung but this time ill make sure i research the model for flaws. (read more)
Written on: 28/03/2012
Save yourself a load of stress, hassle and expense and DO NOT buy a Samsung F/F. Have had ours just over 4 years and have had no end of problems with it. Mainly ice build up in the fridge, when eventually the fan stops working and fridge doesn't cool. Then the freezer wouldn't stay cold either, but stuff in the salad drawer of the fridge froze! Had 6 engineer visits in four years. Last one was today when it turns out there is now a gas leak so it cannot be repaired. Samsung won't replace... (read more)
Written on: 20/03/2012 by chris2ts (1 review written)
Please do feel free to get this, even more so if you want an item that does not do what it should, i could leave my food in the garden and "mother nature" would do a better job (read more)
Written on: 05/03/2012
BEWARE! BEWARE! BEWARE! BEWARE! BEWARE! BEWARE! BEWARE! BEWARE! BEWARE! Fridge/Freezer stopped working after 2 years due to build up of ice in the machinery (apparently a well known Samsung problem). To make matters worse this happened while we were away on holiday so we came back to a layer of "mush" on the kitchen floor, a terrible smell and a fridge/freezer full of ruined food. To be fair to Samsung at that stage they paid to have the problem fixed & for the fridge/freezer to be... (read more)
Written on: 15/02/2012
We had the normal freezing up of the heat exchanger but I fixed that before finding out it a known problem by Samsung. Then suddenly at approx 4 years old it defrosted and wasted £50 food for us. Turns out the compressor is gone and Samsung want £350 to fix it. We spent £900 on this - not £90 and would expect a longer life than 4 years. I will never buy a Samsung product again and will tell all the same. (read more)
Written on: 06/09/2012
We've just had a major problem with our Samsung H series fridge freezer, but moreover, Samsung customer service. The fridge failed on the Sunday morning of 22nd July. We called on 23rd July. Samsung sent out their appointed engineer firm, Elite Refrigeration Services on Friday the 27th July to be told the Fridge had 3 problems (LCD display, new fanblade, and new PCB). They'd be back to us the following week. It's now the 6th of August and we still have no refrigeration. The engineering firm have been disorganised and rude - have sent engineers out without parts and left me and my heavily pregnant girlfriend with no fridge for over 6 weeks. We have spent hours on the phone to Samsung, asking for them to replace the fridge and we're stuck in the system. 28 days for repair and then up to 28 days to order and deliver a replacement. A Mum with a newborn baby and no fresh food for 6.5 weeks and counting. I'd avoid Samsung like the plague because when it fails you'll be left in a vacuum of excuses and expensive phone bills.
Written on: 28/11/2011
Even though Samsung know that this is a problem fridge/freezer, they continue to sell it - is this ethical? Its a terrible waste of time and money to purchase one of these RSH1 fridge freezers - I have spent the last six weeks trying to sort ours out and am now told there are no parts to be had to repair it. Poor Customer service information and only a partial refund at the end of it. Future buyers BEWARE. (read more)
Written on: 18/08/2011
This fridge was fixed 4 times for ice inside fridge. It was ordered over the internet and samsung would not accept the only documentation we received via email from Tescos where we ordered it. Being ordered on the internet we did not receive a paper invoice. Samsung must have been fixing an invisible fridge for the same problem. My friend also had same fridge with same problem they ended up with a replacement but after months of harrassing Samsung. Disaster and a well known fault with... (read more)
Written on: 25/02/2011
We've just bought a repair kit from Appliance DIY Repairs for our Samsung fridge freezer. We have the RS21DCNS and it had a huge ice build up preventing it from working properly. The repair kit was easy to fit and came complete with all the parts required to do the repair easily. It cost us less than half of what we were quoted to have an engineer do it for us. If you have all the right parts, the repair is very straight forward. The water now comes through the dispenser as well now, which... (read more)
Written on: 17/02/2011
Brought this model new in 2008, at first all was well, but within the first year, it iced up and the fridge was no longer cold, phoned samsung, who had it all sorted out within three days, but just three months later we had the same thing happen, again phoned samsung and got it all sorted, but then just two months later it happened again, this time it was again repaired and we were told that it won't happen again, but yes you guessed it, it did this time I was really fed up, phoned samsung... (read more)
Written on: 13/02/2011
To be honest, I'vegot my fridge for over 9 years now and is still working. After reading some of the posts I came to realised that some people might have been doing what is not recommended in the manula.
It could be a stroke of luck, but I still love this fridge.
(read more)
Written on: 04/12/2010
Owned for three years. Have not been convinced that freezer has worked properly from beginning but now fridge does not get cold enough. Full of ice but can't get to it to remove. Tried Hdefrosting now will not get colder than 7 degrees. Going out tomorrow to replace with a standard fridge freezer. Owned three in 30 years first one lasted 15 years, second was still working well when I scrapped for this "posh" version. What a mistake as it is not yet three years old. Never again. Avoid... (read more)
Written on: 01/11/2010
I have had model rsh1nhmh for approx 3 years - last year, it started to lose temperature and I wouldnt let me change the settings. I found that if I manually defrosted (yes, this is supposed to be a frost free model!) it worked ok for a month or two but then the problem returned. I defrosted it again in August this year. It was OK for a while but then in October it started to make a loud noise and also some funny "cracking" sounds so I guessed that there was ice build up again. Sure... (read more)
Written on: 04/09/2010
weve had our fridgefreezer for 3 trouble free years it had worked a dream , recently we started getting a noise from fridge compartment , nmy husband doen some research and this and managed to repair the problem himself , i know every one wont be able to do this and you shouldnt really have to be repairing a £600 fridgefreezer after only 3 years but i thought i would share our experience .. if you want to have a look on youtube type this in to youtube search box and it will take you directly... (read more)
Written on: 16/08/2010
DO NOT BUY ANY SAMSUNG FRIDGE FREEZER UNLESS YOU WANT TO TAKE A MASSIVE GAMBLE WILL IT LAST OR NOT MORE THAN LIKELY IT WILL NOT LAST !! WE PAID £500.00 POUNDS AND IT IS JUST 2 YEARS OLD AND ITS PACKED IN WHAT A WASTE OF MONEY (read more)
Written on: 08/08/2010
We bought a Samsung RSH1DGRS, and after a couple of years we had a fault on it in the fridge part. We phoned around for some quotes to repair it, and in the end we ordered a kit online from Appliance DIY Repairs and did it ourselves. It took about an hour, but it was worth it for the money we saved and just to get it cold again. If we get any problems in the future, we'll just go back to Appliance DIY Repairs, and ask them what we should do. (read more)
Written on: 10/05/2010
Don't buy a any Samsung Fridge Freezer - Ours is leaking gases and is only two and half years old - Samsung are replacing but it will take upto 28days and we've already been without a working fridge freezer for 4 weeks!!!!! Terrible service!!! (read more)
Written on: 29/04/2010
This is absolutely a huge piece of garbage. Paid 1500 euros and the fridge lasted two years. After the warranty was up the ice maker stopped working, and now the fridge doesn't tell the temperature correctly. The freezer says on the door that it is -18 and the fridge 6. Actually the freezer is at 6 and the fridge is at 10. Samsung was no help at all even though a lot of people are having major issues with their fridge. We just paid 250 euros for a repair that didn't fix the problem. ... (read more)
Written on: 25/11/2009 by mandyjack (2 reviews written)
mine is the rsh1dbmh model. i have had it for nearly 2 years and now it has stopped working, waiting for a call from an engineer (since yesterday) lights are on but has lost temperture. all food in fridge and freezer wasted. at the same time my range cooker stopped working too. i dont think they make anything to last now. i will stick to miele in future. (read more)
Written on: 11/08/2009 by boylecrc (3 reviews written)
After watching the watchdog story on the Samsung R21 we were a bit apprehensive about purchasing the Samsung RSH1NHMH, and rightly so as it failed after 16 months. Same inherent design failure... noisy fan then the fan stopped due to ice build up. On top of that, upon opening it up the engineer found the heating element had burnt a hole in the back of the fridge. Another problem he had seen before. The model is quite new so I would imagine this is just the beginning of the failures, a... (read more)
Written on: 08/10/2010
I found this review very helpful because we have just had a comet engineer here who discovered exactly the same thing. Our rsh1nhmh is only just over 2 years old & we are so disappointed. He said it is not worth fixing & that he recommends we do not use it any more as its dangerous. Great!!!
Written on: 22/10/2008 by toks28
Very good fridge freezer. Good value for money. But It broke down after 11 months and the seller service centre (COMET) could not get the main circuit board for over 30 days. Had to get a replacement. (read more)
Written on: 01/10/2007 by KevinLangan (2 reviews written)
I have owned this for 2 months now and have to say I am very pleased. It is the model without any ice box or water cooler (I feel you lose a lot of space with these features and they are not a priority when you have a family to store food for).
It is very easy to move this fridge freezer around as it is on wheels and allows you easy access to clean etc. Also it makes very little noise and appears to be very solidly built. I like the fact it has a flat back which hides all the working...
(read more)
Written on: 21/09/2008
I found this review helpful because someone else feels the typical American features of ice maker/chilled water dispenser are more "nice to have" than strictly necessary in a modern kitchen.
Written on: 29/04/2010
I found this review not helpful because...It was done only after two months and the fact that it doesn't have an ice maker or water dispenser for space saving has nothing to do with the overall working of this fridge. I would like to know if the thing even still works as everyone else after 12-24 months has had theirs stop working.
As rated by real users
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Guest's Comment
Written on: 14/05/2012
Shops have a duty, under the Sale of Goods Act, to make sure that the product is:
as described
of satisfactory quality, and
fit for purpose – this means both their everyday purpose, and also any specific purpose that you agreed with the seller (for example, if you specifically asked for a printer that would be compatible with your computer).
Under the Sale of Goods Act, the retailer must either repair or replace the goods 'within a reasonable time but without causing significant inconvenience'. If the seller doesn't do this, you are entitled to claim either:
- reduction on the purchase price, or
- your money back, minus an amount for the usage you've had of the goods (called 'recision').
If the retailer refuses to repair the goods, and they won't replace them either, you may have the right to arrange for someone else to repair it, and then claim compensation from the retailer for the cost of doing this.
You have six years to get a claim in to court for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.