Freedom Weekends Ltd Reviews - www.freedomltd.com

★★★★★
4.6 / 5
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Freedom Weekends Ltd - www.freedomltd.com
Freedom Weekends Ltd - www.freedomltd.com
Freedom Weekends Ltd - www.freedomltd.com
Freedom Weekends Ltd - www.freedomltd.com
Freedom Weekends Ltd - www.freedomltd.com
Freedom Weekends Ltd - www.freedomltd.com
Freedom Weekends Ltd - www.freedomltd.com

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Latest Reviews

★★★★☆

“HENDO TO NEWCASTLE SEEING DREAMBOYS”

Written on: 26/11/2014 by kerry1980 (1 review written)

Hendo to newcastle we saw the dreamboys which was amazing. The cons was food wasnt very good plus i thought the hen was to be picked to go up on stage which she wasnt. But other than that it was a great night. The accomadation was ok needs a nick of paint here and there… Read Full Review

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★★★★★

“amazing Bollywood dancing experience ”

Written on: 21/11/2014 by Dallas165 (1 review written)

had the Bollywood dancing hen party in Cambridge on Saturday! was a bit unsure at first but found the dance class amazing! instructor was lovely and made the class very hun! the hen had an amazing time and I'm so happy I booked it!… Read Full Review

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★★★★☆

“Very good customer service”

Written on: 21/11/2014 by PaigeLoomis (1 review written)

Customer service was brilliant kept me updated and was easy to reach if at any time I had a problem or needed to ask something. I planned a surprise pedibus tour through freedom for my boyfriends birthday because we was a large group we had 2 pedibuses. When we got there one of the pedibuses didn't have a sound system on (even though we were told there would be) so half of us had a brilliant time drinking pedalling around London with music to party to but the other half had to pedal round to… Read Full Review

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★★★★★

“Epic weekend in Reading”

Written on: 20/11/2014 by newey23 (1 review written)

I arranged a stag weekend in Reading through Freedom and everything went really smoothly with the hotel also being in a great location. One of the activities we wanted to do wasn't on Freedoms site but after contacting Freedom they got in contact with the company who run the events and got it sorted. We had a brilliant weekend and was a bit concerned as we had people from 20-63 in the party but the 2 events i chose went down really well and everyone loved the events we done. The hotel was The… Read Full Review

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★★★☆☆

“Great hen wknd!”

Written on: 11/11/2014 by kelmarie (1 review written)

Just returned from hen weekend in Bristol - we had a FAB time!!! Only a few lil disappointing moments!!! The first night was brilliant - we did the Party night premium! The food was ok and we had the best night in the vodka bar! Then the 2nd day we had a pampering day - this was most disappointing part of our wknd - there was 11 of us and what started off with 5 members of staff so all was good! The 2 were sent home and 1 off to another hen party and spent the best part of 3hrs waiting for… Read Full Review

Freedomltd's Response to kelmarie's Review

Written on: 13/11/2014

Thank you Kelly for reviewing your hen weekend in Bristol.
Your feedback is very important for us and my Customer Relations Manager is following up your comments about the pampering day.

Our website does mention a guide duration of 4 hours, once the balance has been paid and final number are confirmed then the spa and group leader arrange a schedule of treatment times and choices between themselves. Freedom apologise if this schedule was not met on the weekend and will investigate the reasons.

The pedicure option is described on the suppliers website as including a nail tidy, foot file, cuticle work, scrub, foot and leg massage and a paint with a base coat, two coats of varnish and a top coat. Freedom will review the inclusion of the pedicure as a choice for our groups.

Your group chose the standard hotel option at £29.95, which is advertised as 5 miles from the city centre. It does benefit from good value for money and free car parking compared with city centre charges of £15 or more. Usually this saving offsets the cost of taxis.

Thank you so much for your constructive feedback, Emma our Customer Relations Manager has placed your booking in high priority and will respond in full once the supplier has provide their feedback.

Kind regards
Mike Wood
Freedom Director
ref: 20961

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★★★★★

“Goofy games!”

Written on: 03/11/2014 by 222Wood (1 review written)

9 others and I took part in a goofy game activity for a friends hen day! It was fantastic! The ease of booking with freedom and the flexibility they provided was excellent! The games was so much fun. The bride enjoyed every part of it. So many others have asked about doing it with their friends. Recommend it 100%!!! I especially enjoyed the sumo wrestling activity, so good to see everyone having a good time competing with one and another. Thank you Freedom!!… Read Full Review

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★★★★★

“So much fun!!”

Written on: 24/10/2014 by AmyLou90 (1 review written)

I booked the Covent Garden scavenger hunt for my best friends hen day. It was so much fun and was fantastic to meet all the ladies and work together to complete the hunt. Lots of random stops offs in pubs which was fab and age appropriate for all so the hens 11 years old cousin and her nan could join! I would def recommend this as a lovely bonding day with enjoyment for everyone! We had very good weather to, so I do think that's the only thing that could have taken the shine of the day… Read Full Review

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★★★★★

“great fun”

Written on: 24/10/2014 by nikoleh (1 review written)

We did dodgeball in Bristol. Everyone I spoke to in order to arrange was extremely polite and helpful. Very easy to use website and got to speak to a real person very quickly. Could add extra people at no inconvenience. Really enjoyed the activity too. Very fun and all could enjoy. The people running the session were very friendly and enthusiastic. Very impressed with customer service, ease of booking and paying and the actual session too… Read Full Review

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★★★★☆

“Great hen wk end”

Written on: 16/10/2014 by Soph81 (1 review written)

Organising a hen wk end can be hardwork especially your own!! So I found freedom who did everything from activity to accommodation so booked with them! It was easy and quick and I didn't even have to chase people for money they could do it themselves which was a lot less hassle! We did off road go karting in Bristol which was brilliant fun then had our own karaoke booth again a great night, followed by a night club, and stayed in a central hotel with spa ;) all in all a easy to book wk end… Read Full Review

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★★★★☆

“Great weekend!”

Written on: 15/10/2014 by Violet1955 (1 review written)

Just come back from a great hen weekend in Nottingham thanks to freedom! Hotel was lovely with a great swimming pool and Jacuzzi which was much needed after a night out! Cocktail making was excellent we all had a great time even with one hen pregnant the host made every cocktail we drank non alcoholic so she could try them all! Only small hiccup was one of the bars didn't know we where coming. But it didn't ruin our weekend! Thanks freedom… Read Full Review

Freedomltd's Comment

Written on: 16/10/2014

Thank you for reviewing your hen weekend in Nottingham.
We will investigate the "small hiccup", as part of your package we included two nightclub guest passes free of charge for Friday and Saturday. Our email log shows they were booked as follows:
Email Log
1. 21/05/2014 08:50:47 (provisional group size)
2. 28/08/2014 17:17:34 (final group size)
Did you take your itinerary ticket on the nights out?
I do apologise that the venue entry was not as smooth as expected.

I hope we can help you and the girls again with the next big birthday or hen do.

Kind regards
Mike Wood
Freedom MD
ref: 21801

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Lyns278's Comment

Written on: 22/10/2014

Yes I had the itinerary with me the name on the contact list was no longer employed with the bar and had told no one about it. I had tried to ring them two weeks before the hen do but couldn't get a answer from anyone.

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★★★★★

“bollywood brilliant”

Written on: 11/10/2014 by Fallon212 (1 review written)

Absolutely brilliant time, fun, well organised, brilliant staff and location. Props and instruction very good, covered all abilities and made everyone feel good and involved. Thank you. We all wanted to do it again and would certainly recommend it. Enjoyed it all, dislikes nothing, well done… Read Full Review

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★★★★★

“First class! ”

Written on: 09/10/2014 by chellebert (1 review written)

We were a group of 12 who were in Edinburgh celebrating our 30th birthdays. We did the pub quiz, bar crawl, scavenger hunt. Was not sure what to expect but it was amazing, totally easy to follow, clear instructions. Excellent information packs. Thouroughly enjoyable night out. Excellent service from point of contact to booking. Would definitely recommend this activity and freedom events. The whole activity took us almost 2 and a half hours. All the bars recommended in the pack were welcoming… Read Full Review

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★★★★☆

“Hen success ”

Written on: 09/10/2014 by Jale1986 (1 review written)

We had an amazing night away!! Best part was the cocktail making - we all loved it and laughed so much… Read Full Review

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★★★★☆

“Stag do Success”

Written on: 09/10/2014

Overall the organisation of the stag do was excellent, the online payment was easy and straight forward, although the additional cost for the extra person should have been spread over the whole group as was agreed with the Freedom staff and not left as a single payment which 1 of our group paid in full themselves. However, this was not a huge problem and easily sorted on the day. The instructions and information supplied was very clear and on the day the activity was located easily and was a… Read Full Review

Freedomltd's Comment

Written on: 09/10/2014

Thank you for reviewing your stag weekend in Birmingham.
The additional cost is usually kept separate because if numbers change the split between the remaining participants changes. However, our system does allow multiple people to contribute to any costs, for example lots of people chip in for the stags place. I am sorry this was not fully explained to you and we will our next development makes this crystal clear.

We do offer a range of hotels in Birmingham, you chose 2*, perhaps next time we can arrange 4* hotel on Broad Street for an extra £10.

Have a fabulous time at the wedding and hopefully we can help the guys with the next stag do or birthday party.

Kind regards
Mike Wood
Freedom MD
ref: 22600

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★★★★★

“Absolutely brilliant night”

Written on: 08/10/2014 by Marcus1993 (1 review written)

This service was extremely easy to book and fit 16 of us in with only a weeks notice. We chose the comedy night and it was absolutely fantastic, the only thing I could discredit was the seating at the venue which was a little tight but understandable for the amount of people there trying to accommodate but overall was a great experience and we're already thinking about booking again. Would definitely recommend this service to anyone looking for a great night. 10 out of 10 from me, thanks guys… Read Full Review

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★★★★★

“Marbella hen party”

Written on: 08/10/2014

Freedom were amazing, I originally booked for 10 ppl but only 6 ended up going, the team were helpful in sorting this all out, we booked for a 4 night all includive in marbella. The hotel was perfect , very relaxing during the day. The nightlife and activities were so much fun . I would highly recommend freedom to anyone thank you :)… Read Full Review

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★★★★★

“Amazing Weekend Experience!”

Written on: 08/10/2014 by JapeNala (1 review written)

We booked up for a hen weekend in York and we all had a fab time! We booked a 4* hotel which was great and the rooms very spacious! Our activity was cocktail making and that was absolutely great!! We had such a laugh and it made us very merry afterwards! The planning was excellent and the payment service second to none for stress relief! Everything was done for is really, we just had to pay! We thoroughly enjoyed the service from the Freedom staff and will be recommending them for future events… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 06/10/2014

We used freedom to book my hen do. Was so badly organised and stressful. We arrived at the hotel to find no rooms had been allocated for our spa treatments, they had to be done in our actual rooms. Everything over ran giving some girls 15 mins to get ready. The club didn't have us on the guest list and were so rude. They charge £50 at Luxe to sit down?? Half the hotel rooms weren't ready and the spa therapists rang me 1 ht before the treatment to say the manicures wouldn't happen as her… Read Full Review

Freedomltd's Comment

Written on: 10/10/2014

Thank you for reviewing your hen weekend in Essex.
Firstly I am very sorry that things did not run smoothly over the weekend. We received your complaint on Monday morning and replied by 09.40. The suppliers were emailed immediately and the first response was received by 12.51. In addition, I personally called you to explain that we were fully investigating the situation as high priority.

Addressing your points:

Mobile Spa
On the 29th September at 16:40 our events team emailed included the clarification that "Your treatments will take place in the bedrooms rather than a function room".
We are very sorry that the original therapist booked could not attend due to a death in her family. However the supplier did make special arrangements to find a replacement within an hour. Our therapists are very busy on a Saturday and so it was very fortunate to find a replacement. However I do understand that it did affect your timings and apologise that it made getting ready in the evening more stressful for a few members of your group.

Nightclub
Freedom has a booking log for your group with the nightclub:
Email Log
1. 30/06/2014 12:33:24
2. 19/08/2014 09:18:46
3. 03/09/2014 13:01:15
Payment Log
Paid on 30/09/2014
We do advise that clients take their itinerary ticket with them to ensure smooth entry. Unfortunately you didn't do this and so your entry was delayed.

Hotel
I am very sorry that the hotel did not meet your expectations and they have responded as follows:
"Dear,
Please accept my sincerest apology for any inconvenience caused over the past weekend, I just wanted to reconfirm that the hotel does not have triple rooms, I understand that on Saturday you were allocated a room that had an extra bed, this was an oversight on the part of our housekeeping team, as the day prior we had a guest book a twin room with an ill child (who was older) therefore we had to move some rooms around to accommodate this (as it was an extreme and unusual case and not usual practice). In regards to check in to the bedrooms we endure to get all rooms back and ready by 2pm for check in unfortunately we had a few guests who were later checking out and this had a knock on effect.
We have many groups booked via Freedom and the hotel work hard to ensure that they have the best possible time and I am sorry that you feel that on this occasion you felt the hotel did not meet your expectations.
I hope you find the above to be in order and I look forward to hearing from you in due course."

Please accept my sincere apologies for the issues you encountered. My Customer Relations Manager has offered to arrange free guest-list club entry for your next girls night out, I really hope we can arrange this for you to restore faith in our services.

Kind regards
Mike Wood
Freedom MD
Ref: 22191

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★★★★★

“Out standing ”

Written on: 03/10/2014 by Gordon74 (1 review written)

I booked for myself and 20 other friends for a hen night in leeds cocktail making! The customer service I received and the price where amazing can not fault at all we had an amazing time we will be booking again!!… Read Full Review

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★★★★☆

“Mobile Pampering”

Written on: 02/10/2014 by SquashyWashy (1 review written)

A great experience. Very smooth. The beautician arrived in good time and set up quickly, gave everyone good treatments and added to a great weekend. So good that we could enjoy treatments at our own venue… Read Full Review

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