Arrived at depot half 5 in the morning yet for some reason never went out for delivery on the day it was meant to arrive so have to sit at there depot till Monday. Note it had already been 3 days waiting so no excuse.

I have ordered an extremely expensive item which I have sat in waiting for, for two days! On their site it says the item was despatched from Bristol Depot 3 days ago! Whats going on! I cant even call them unless I have a calling card which I cant get until the item has had attempted delivery! I love the catalogue I order from but Im sick of being kept waiting over a week every time I order something!! It would make me think twice if I saw HDNL as a delivery provider from other sites. Disappointing to say the least!

Yodel 48 bears no comparison to the old DHL 48 which was always 100% reliable. Yodel aka HDNL aka DHL 48 is unreliable and not worth the aggro of worrying when delivery will actually be.

A card through my door tells me that "My home delivery network" missed me when the called to deliver a parcel. They ticked a box saying it was left at "your neighbour at 12". But I myself am "at 12", and there is no parcel at 11 or 13. Nor was the card filled correctly to tell me the name of the addressee, nor the date of 'delivery'. There is however a website and telephone number. But why should I pay 10p a minute for an automated message when It was they who misdelivered? A machine cannot answer my question. As for the website, there is no contact e-mail address, no way of getting a history of the supposed parcel. If there IS a parcel and it IS eventually delivered to me then ** would be fair; otherwise one star (=terrible) would be more appropriate. We shall see.

work as a subbie for hdnl.slogging my guts out for 78p a parcel.earn between 450 to 500 a week. Out of that theres 125 for diesel the you take out tax an national insure .20 pound a week to put aside for van repairs.then you start paying rent household bills food ect, and thats if wages stretch that far,hdnl treat workers like poo. shoddy management dont give a dam abt there workers. some customers are very rude, cannot even be bothered to answer door, but are always keen to stare at you hrough window and then complain when not got parcel. take parcels to safe place eg shed, only to see your shoes covered in dog muck.if you cant be bothered to answer door, cant be in or clean up ur gardens.then dont order SIMPLE . STOP Wasting our diesel why shoud we pay for your order.

Missed my first delivery because I did not expect it so soon. Had to go out next day but followed suppliers instructions to authorise driver to leave parcel. Returned to find a card saying unable to leave parcel. Cannot fault company on speed but seems like a little training required where drivers are involved. Wish them luck but at the end of the day management are to blame if they cannot see the poor blog from customers.I have had better service cheaper from Bond Street London.

Damaged an item that I recently sent. It was a computer monitor that was adequately packed with air pockets and bubble wrap.

It seems that the they ignored the fragile and this way up orientation markings on the box.

The monitor casing was damaged (cracked in two places) - as though something heavy had been placed on top or it had been thrown wrecklessly.

I'll think twice about sending via HDNL again.

I had a parcel delivered today and just missed it as I was only out 10 mins. this was needed urgently. Couldnt contact you as my ref. no. had not yet been recorded spoke to a member of team who informed me too early to log ref I asked if delivery was still in area could they deliver parcel today, informed definately not would have to re arrange, which due to holidays, would be after Tues next week so will have to take a day off work!!!! no one notified me delivery would be made today!! Surely this would have saved your company time and money or is this not a consideration and no account taken for customer satisfaction. I cant believe the driver was so far out of area in such a short time!!!!!!

I had the option to have a parcel delivered by royal mail and I chose HDNL because it was supposedly quicker. What a joke. To be honest I amazed that this company are managing to make Royal Mail look good!

I don't know where they get their delivery guys. It took almost a week for my stuff to be delivered. They claim they attempted delivery 3X but left no card. In one instance, they even put "refused" on the box when no one refused to accept the delivery. In another instance, I was at home the whole day and no one rang the doorbell and they had the cheek to say "Attempted delivery" on their system. My stuff finally arrived when I posted a note on the door entry saying to HDNL, for my delivery, please press these numbers and the bell sign. I wonder if I didn't do that, who I have gotten my stuff? I gave it 2 stars only because a very polite person answered my queries and was helpful.

I work for HDNL. What you have to understand is that its not the drivers fault. The company is forcing us to take parcels out long before they are due. Because of this customers are not expecting them so are not home. Plus we have a new computerized system now which is absolutly useless. Its supposed to take us to within 10 feet of customers address but doesnt. So dont be mad at your driver, he is as annoyed as you.

What a joke for a delivery company, we ordered a bed and after 3 months of ringing littlewoods to get in touch with them, it finally turned out that they had lost it. So we gave up on that especially when they tried to cover it with delivery dates they were giving us. This time we ordered a tv and dvd player, really please to say the dvd player came a day later, but the arranged date for the tv was today...still not here. Any company looking for a delivery service I really wouldn't recommend this to you at all. They don't even have a customer service number which shows their confidence in themselves. The number they give is to rearrange a delivery and nothing more. I'm happy with one out of 3 deliveries so far.

Just had a package delivered by HDNL. The delivery guy came to the door smoking a cigar and blew his cancer-waves in my face. Revolting.

I've had the misfortune of dealing with these clowns a couple of times and their customer service is pathetic. If they can't find an address (which DHL manage to find just fine!) then they won't phone you or the recipient, they'll just waste time and return the parcel to you. Don't expect them to pick items up on time either.

A mickey mouse operation. Use a more trustworthy courier instead.

I am giving 2 stars because HOME DELIVERY NETWORK have delivered here previously without apparent problem. However, I now have a problem; I have tried to contact them about a delivery and found their website information to be next to useless [my parcel is in and out of depots, loaded onto vans etc. but never comes anywhere near my house]. I tried contacting them by phone and, after being messed about by an automated system [for 10p per minute] it promised to transfer my call to a real person.....only for the line to go dead every time ! The website tells me I cannot re-schedule the delivery, please call 0871 etc and get cut off again. No facility to divert the delivery to another address either. It's the lack of being able to contact and speak to anyone which is really frustrating and annoying !

On Sat 30th Oct 2 cards were put through the door when we were away from home. They had different ID numbers and one said a package was with a neighbour - this was fine and we collected it. (From Amazon)
The problem was, did we have 2 packages? On line system didn't work and I phoned the following day, leaving details to deliver 4th Nov. My husband stayed at home all day. There was no delivery and I could get no further when I phoned again.

There needs to be a system tyo leave a message, tracking and a facility to email them.