Home Delivery Network Limited Reviews - www.hdnl.co.uk

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★☆☆☆☆
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Home Delivery Network Limited www.hdnl.co.uk
Home Delivery Network Limited www.hdnl.co.uk
Home Delivery Network Limited www.hdnl.co.uk
Home Delivery Network Limited www.hdnl.co.uk

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Latest Reviews

★☆☆☆☆

“should be a zero star rating!!!!”

Written on: by NicoTennant (1 review written)

Why call and arrange the delivery... Take a day off of work... No delivery... No idea of what's going on!!!!… Read Full Review

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★☆☆☆☆

“Liars”

Written on: by Halewl1953 (1 review written)

I ordered a 10kg bag of cat food as, starting tomorrow, I am working 12 hour shifts over the bank holiday weekend and won't be able to get to the shops. I paid £8.00 for the delivery and waited in for the package today as arranged. They deliver between 8am and 9pm so when my package hadn't arrived by 8.30pm I contacted Amazon as there are no details for HDNL on the site. I was advised that the driver had been and left a card because no one was in. This is a lie, No one came, no one knocked, no… Read Full Review

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★☆☆☆☆

“digusting”

Written on: by mags41 (1 review written)

I bought a bed from carpet right told delivery 3-5 weeks ,10 days later got a text from these waste of spaces to confirm delivery 2 days later , so rang them to make sure the time scale was right as we WORK,,,, was told they couldn't rely on it but would try ( joke), day after and this is the day before delivery received another text time for delivery was between 10am n 1pm the exact times we were not in , to cut a long story short dont EVER use them there customer services are diabolical, they… Read Full Review

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★☆☆☆☆

“Absolute waste of time”

Written on: by kwBaldwin101 (1 review written)

These idiots claim to have tried to deliver a parcel to my house today, stating no access to property as the reason for not delivering! My front door exits straight out on to the pavement, no front garden, no locked gate. The contact centre is a waste of time. They claim the driver scanned the parcel outside my house at 10:30. At 10:30, I was outside my house in the street, so I know this is not true. If I had a choice in who I had parcels delivered by, this bunch of idiots would not even get… Read Full Review

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★☆☆☆☆

“Package missing/Rude customer service”

Written on: by SarinaPutney (1 review written)

Ive ordered a package from Amazon - the day before the delivery Ive called HDNL customer service to agree a suitable time. First the lady couldn't find either my package/my address/my post code/my name. Nothing!After 15 minutes on the phone she finally found it and confirmed delivery on the following day in the morning. Ive called HDNL in the morning as delivery didn't happen and a guy answered the phone and again he couldn't find my package/my address/tracking number (while on their web site… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: by Leila102 (1 review written)

I ordered a phone through an online dealer not realizing the express (the next option I was given above the standard Free 2 - 4 day delivery) delivery service I paid for was HDNL. If I had know this I would of totally avoided or conttaced the company to find out if there were other more expensive but reliable delivery options. Their tracking system is total junk as I have been seeing the same message "Order Generated" for more than 24 hrs and to be honest this doesn't mean a thing to me. Has it… Read Full Review

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★★★★★

“Amazon order”

Written on: by Morganbf131 (1 review written)

Ordered an item from Amazon Sunday evening under normal post. Tuesday morning the parcel was delivered by a cheerful delivery man. Cant fault this service well done all concerned. … Read Full Review

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Seabed's Comment

Written on:

You were lucky!!

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★☆☆☆☆

“Absolute rubbish”

Written on:

I got the 'not in, left a card' on the tracking site! Delivery driver is a liar, I was in all day waiting. Now had to re-schedule.... … Read Full Review

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Seabed's Comment

Written on:

Same here. Saw a new driver 2 days later told me the driver failed to turn up so the van didn't go out!

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★☆☆☆☆

“Worst delivery company ever?”

Written on:

I can't think of anything positive about them. They lose packages. They deliver packages without getting signature. They throw parcels in properties when nobody answers. Or they hand them to the neighbours. Or leave parcels unattended by the door. They don't leave notes. They even deliver the wrong parcel after re-labeling them! I can't think of a worse delivery company. Then to make things worse, they're difficult to reach. And not helpful anyway. Poor performance, poor customer service. I am… Read Full Review

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Seabed's Comment

Written on:

I agree with you!

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★☆☆☆☆

“very disappointed Grandson”

Written on: by Gillian15 (1 review written)

A Christmas present was ordered on 19th Dec from Amazon and I paid for 1 day delivery. Tracking shows a tour of depots in completely the wrong direction (now removed from website) and being despatched from Sheffield on 21st Dec. Since then it has disappeared. Amazon refunded next day delivery charge. Since then no communication from either company. I gave them a 1 star rating only because I can't give it zero… Read Full Review

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Seabed's Response to Gillian15's Review

Written on:

Why Amazon use this company is beyond me? I have complained many times to them and always get the same answer... 'We will contact the courier and assure you the service will be improved'? That was 2 years ago... still the same.

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★☆☆☆☆

“Terrible”

Written on:

Several times I have had deliveries scheduled and none turn up. Amazon UK need to stop using these jokers… Read Full Review

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Seabed's Comment

Written on:

Amazon have been told by many... but still no improvement in the service? It's beyond a joke!!

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★☆☆☆☆

“Lie about no one were home”

Written on: by aaronium (1 review written)

3 out of 5 time I order from amazon they use this rubbish to deliver my items, and in this 3 deliveries 2 of which will be delayed no matter I paid for next day delivery. They said they had try to deliver but no one was home, which is a lie as I stayed home all day! Rubbish and avoid… Read Full Review

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Seabed's Response to aaronium's Review

Written on:

I entirely agree!

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★☆☆☆☆

“Liers”

Written on:

Chose Amazon next day delivery through Prime, at 21:00 on the guaranteed delivery day, there online tracking states it has been delivered to the customer, but no sign of the parcel at my door or any of the neighbours. God knows where my parcel is, why does Amazon still insist on using Yodel. The customers are clearly not happy with their delivery service :@… Read Full Review

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Seabed's Comment

Written on:

Because Amazon are quite happy to use a cheap courier and go on percentages for deliveries? You pay for it over the odds Amazon make money and are happy to continue with that.

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★☆☆☆☆

“£200 of goods left with a neighbour but no card...”

Written on: by sabrown89 (1 review written)

I bought some goods with Amazon with One Day delivery. I come home to find no parcel, no card - nothing. I tracked it on the Amazon site and it tells me it is Delivered. At this point I tried some of my neighbours and it turned out one of them had it. Why is it so difficult to put a card through the door?!?… Read Full Review

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Seabed's Response to sabrown89's Review

Written on:

They have a very large turnover of drivers, who are under immense pressure to deliver on time... the drivers are treated like dirt and most fail to return to work, hence why the late deliveries? Vans sitting at depots waiting to go out and no drivers!

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★☆☆☆☆

“YODEL, the courier con-men from hell”

Written on: by Bladebiker (3 reviews written)

Having had a series of delivery disasters, I NEVER buy anything from a company that uses Yodel. Unfortunately I recently bought a high value items form an ebay seller who used "Collect Plus" to organise the delivery... and they sub-contract to Yodel. Unsurprisingly I have had the usual problems. Having called AND used the website to arrange a specific day they then failed to deliver (waited in all day until 21:00). They then claimed that they had failed to deliver (strange... not card!) and… Read Full Review

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Seabed's Response to Bladebiker's Review

Written on:

And they will be changing their name again soon to confuse you even more!

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★★★★☆

“Arrived as promised”

Written on:

Ordered from Amazon for delivery within 2 days. It arrived at 18:30 on the 2nd day as promised. Amazon offer a text trak n trace which didn't send any SMS message. Yodel van, polite and efficient driver. The limited track and trace web feature does not give you an arrival window. Some deliveries I get from other couriers arrive before 2pm. I'll know what to expect next time, though I would probably pay the extra for the delivery by Royal Mail… Read Full Review

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Seabed's Comment

Written on:

One of the very lucky few...

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★☆☆☆☆

“worst delivery company around”

Written on:

STAY CLEAR. This delivery company is the worst around. I was told I would be getting a parcel delivered by hdnl on tuesday so I made a point on taking that day off from work. When I arrived home on the monday I went into hdnl website and tracked my parcel to find out that it had been delivered when I was at work. The driver just left my £100 parcel on my doorstep in full view of everybody walking or driving past. Although on hdnl website it said the driver lleft it in my shed which I dont have… Read Full Review

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★☆☆☆☆

“HDNL - customer service at it's worst.”

Written on:

Oh if only it were possible to give a no-stars rating. Customer service is obviously not a priority for this company. I ordered a product through Amazon ( who although helpful when I phoned them to report non-delivery are also partly covered by the red mist which has descended because they continue to use this shower). The time slot for my delivery was confirmed on Wednesday as between 7.30-11.30 am on Thursday. So far so good. Not experiencing any delivery problems from Amazon before I was… Read Full Review

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★☆☆☆☆

“The worst courier service I've ever come across...”

Written on: by Buzz_Bee (1 review written)

I've never written a review for a courier service before but after countless terrible experiences I've had with HDNL or so called YODEL, I was determined to write a review so other customers won't fall in to them just like me. I made an order with the Disney store on line and I was texted the item would be delivered on certain date and the Disney store sent me an e-mail with a link to track the order so did I tracked at the end of the day since I haven't received it and it said they tried to… Read Full Review

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★☆☆☆☆

“The worst company I have ever dealt with”

Written on: by enrvuk (1 review written)

Deliveries from Amazon have been late or lost more than half a dozen times with this company. They lie about delivery and deliver things days after the supposed guaranteed date. If you can avoid using them do so at all costs… Read Full Review

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Buzz_Bee's Response to enrvuk's Review

Written on:

I agree 100% with you

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Buzz_Bee's Response to enrvuk's Review

Written on:

I agree with you a 100%

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