Written on: 08/10/2012
Just over 2 years old and inoperable due to very noisy fan. To be honest, the fan was always noisy on the fastest setting and when the hood got hot due to cooking. Not a good trait for a cooker hood! Also if you push in a fan button, it doesn't always stay 'in', you have to press it in 2-3 times. I've dismantled the fan assembly and the plastic impeller has been hitting the metal casing of the assembly. Trying to buy a new impeller and I'll fit it myself.` (read more)
Written on: 08/08/2012
I had this cooker hood professionally fitted from new exactly a year ago, it has now become so loud that I am afraid to use it as the sound it like internal parts vibrating/working loose. I have just contacted Baumatic regarding the supposed 2 year warranty on this unit so I am waiting in hope they honour their warranties and offer good customer service. (read more)
Written on: 02/02/2012
I purchased 3 Baumatic appliances for my new house . They were installed around July 2010 and came with 2 years manufacturers warranty. Afyter 4 months the double oven failed and Baumatic came out to replace a part that had shorted (the engineer told me it was actually potentially very dangerous!!!!). In Dcember 2011 the timer on the same appliance failed (so much for the Baumatic claim that their products are "quality"!!!!! I rang and arranged for an engineer to come out but the day before... (read more)
Written on: 27/02/2012
i have also dealt with this company it has been going on for nearly six months and about 52 phone calls.i actually could not reccomend them at all.i have taken time from work and they came with the wrong part, in future i will buy from fenwicks where any problems they replace with a new appliance and i can have a good service.
Written on: 05/04/2010 by SAMEJ1990 (1 review written)
Switch has failed and it is out of warranty, a poor quality unit. (read more)
Written on: 25/03/2010
I WOULD DESCRIBE THE AFTER CARE OF THE BAUMATIC SERVICE DEPARTMENT NON EXCISTENT, I HAD PROBLEMS WITH MY COOKER HOOD, AS THE IMPELLOR DISINTIGRATED, CALLED BAUMATIC WHO PROMISED TO SEND A SERVICE ENGINEER, 3 WEEKS LATER WAS STILL WAITING THEN THEY SENT THIS OUTFIT CALLED AFTERCARE WHO HAD NO SPARE PARTS ON VAN WAITED ANOTHER MONTH AND STILL DIDN'T GET FIXED CALLED BAUMATIC SO MANY TIMES IN THE END I JUST GAVE UP, AND THEY SENT ME PART IN POST. THE SERVICE DEPT AND CUSTOMER SERVICES DEPT... (read more)
Written on: 25/02/2010 by RubyStanley (4 reviews written)
I Had a beautiful kitchen fitted with all the bells and whistles including stone worktops and flooring. The only hitch is this extractor it just didnt work and Baumatic had to come and fit a new switch which took 4 working days. I would recommend Baumatic but not this model extractor. (read more)
Written on: 16/02/2010
I have owned this F60.2SS rangehood for just over 3 years now, unfortunately when just outside warranty period the light switch/button stopped working and the motor when on level 3 extraction now vibrates very noisily so cannot use at that level, but stainless steel casing still ok - just the main working parts inside do not hold out for long! So it looks good but not working too well. Original price good but parts expensive and electrican will need to fit the light switch part so he will... (read more)
Written on: 22/06/2008 by dgami (1 review written)
As a customer I fail to see that they are able to deliver what is promised on their website. Poor after sales service. Engineers are not trained to the standards as their website describes. Buttons are not working and very noisy vibration noise due to parts not been fitted correctly or incorrect parts provided.Been over a month with cooker hood issue not resolved.
Service department - poor customer service training. Constantly having to call Baumatic to follow up on parts and book an...
(read more)
Written on: 30/05/2008
We went to Kitchen World and straight away I loved the design of this Baumatic F60.2SS cooker hood for our planned kitchen make over. It stood in a box for 2 months but hubby put it up last weekend. It's great, looks the part and I will recommend this also for its price (read more)
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Dgccuk's Comment
Written on: 15/09/2012
It's the motor, mine did this after 2 weeks. Loads of people have hoods they say are noisy with poor extraction. I would imagine in the majority of cases it's a faulty motor. It seems to be a fairly common problem. With the spare motor costing more than the entire hood, it's quite worrying if the thing fails when out of production.
Customer service is poor when I tried to speak to them, line just rings and rings and rings until they hang up......8 minutes of your life wasted. Engineers don't make appointments and when they finally do, don't carry parts. I've been waiting 3 weeks now for a new fan motor! and over a month since I reported the problem.