Maplin Reviews

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★☆☆☆☆
1.4 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“Wonderful Customer Service”

Written on: 11/05/2014 by 101seagulls (4 reviews written)

Visited Andover store Sat 10th May what wonderful customer service - my second purchase there in 6 months - cannot fault the staff they are lovely… Read Full Review

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★☆☆☆☆

“Bad attitude and ignorant staff.”

Written on: 18/04/2013 by LoonyLin (1 review written)

I stopped going into maplins because of bad attitude staff, but decided to go to another branch a few weeks back thinking it was a one off experience. Ugh! same attitude there. i asked to see an item i saw advertised (remote control toy) but when i saw it, it wasnt like the one advertised ( cheap and rubbish looking) so i said sorry its not what i want, the shelf stacker slammed the product down and walked off, i was fuming and said to what i thought was the manager walking around (he looked… Read Full Review

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★☆☆☆☆

“TurtleBeach XP500”

Written on: 08/04/2013 by johan113 (2 reviews written)

I bought a Turtlebeach XP500 Headset through Maplin. Once I had recieved the headset it was so complicated to setup I went into store to ask for some advice. I was confronted by a spotty teenager with no knowledge of the product let alone any understanding. He simply told me to search the forums online. PRICE: GOOD CUSTOMER SERVICE: BAD Thanks… Read Full Review

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★☆☆☆☆

“Woeful customer service”

Written on: 06/12/2012 by Shillyer (1 review written)

Bought a B grade CCTV system at a very good price online. Unit went faulty, I accept this can happen. What I cannot accept is the woeful level of customer service. I was told the quickest way to return the unit was to take it into the local store. They, as usual, were very helpful. I called one week later to check on the progress of the repair to be told it had not arrived with them yet, and "you were told it could take 14 days to repair", quite rudely. Unlike other retailers who tell you 14… Read Full Review

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★☆☆☆☆

“Apparently a 'goodwill gesture'”

Written on: 02/11/2012 by l1ghtm4st3r (1 review written)

To all those interested in buying from Maplin, do. If you're 100% sure you are going to keep the product you are buying. I bought a product from Maplin's ebay store and returned and left a bad review. (This was because the information advertised as the product was not true as to when I received it). Maplin happily offered me a refund that I was satisfied with. Not too long after I receive another email detailing information that I could be processed a £5 'goodwill gesture' if I remove my… Read Full Review

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★★☆☆☆

“14 day delay for refunds”

Written on: 12/07/2012 by tikniffin (1 review written)

Had an Arnova 10b G3 tablet PC for about 18 hours before realising it could not use Amazon Kindle. Returned it under Maplin's 28 day refund policy with all original packaging. Apparently told it would take two weeks to refund the cost onto my card as.....wait for it.....'the tablet PC had to go to head office for wiping of the memory due to The Data Protection Act'. Never heard such bo--ox in my life. To be fair, people try to root cheap tablets and when it goes wrong I imagine they try and… Read Full Review

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★☆☆☆☆

“cctv camera”

Written on: 09/06/2012

I bought a swann cctv camera swann .Afetr 2 weeks camera stop working I went to london store to exchanged. I spoke to head office Rusell Stevens he refused to exchenged . I have lost my money I payed £130 for that camera.Head office is rubish… Read Full Review

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★☆☆☆☆

“Cowboys - do not collect in store”

Written on: 27/04/2012 by thak44 (1 review written)

If you order on-line and collect in store the price you're charged will be the store price, even though the price in your basket will be the online price. They get away with this because they don't include the price on your reservation email or on the final page you click on to reserve, so the first you know of this con is when you pay in the shop. I was not the only person in the store that commented on this when I was there,but the customer service adviser was more interested in practicing… Read Full Review

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★☆☆☆☆

“Awful staff terrible customer service”

Written on: 08/04/2012

Well I had so many bad experienced with Maplins it would take forever to write this. Once I walked into maplins because I wanted to buy a new power cable for my music keyboard. I asked a salesman to help me. I said " Hello I dont know if you can help me but I am looking for a cable ---" but before I said anymore the shop assistant said in a snappy unfriendly voice " what for" It was the tone of his voice that was the problem. I went on to explain and I had already picked a cable up from the… Read Full Review

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Xxxyyyzzz66's Comment

Written on: 01/01/2013

I hate to say it but it's kind of your fault for losing out on the £90, it's nothing to do with Maplin. You should have done your own research into the hard drive you needed as there's no way the store assistants could have known which one you require without looking at your computer our you telling them.

And buying the wrong thing and not being able to return it without the packaging when there is absolutely nothing wrong with it isn't something particular to Maplin, that's most store's policies...No company should make a loss because you're not intelligent enough to think to research what you need BEFORE going to the shop

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★☆☆☆☆

“Disgustingly poor service”

Written on: 14/01/2012 by Jarlawuk (1 review written)

I ordered a Garmin Nuvi 2595 LMT off them as they had the best price out of the shops that I had heard of from the results of a Google search, it was out of stock at the time of order but I received a call within a few days to tell me that it was in stock and all seemed fine. However, that was when my troubles began - first the member of staff who called and told me that my order would be dispatched within 1-3 working days was wrong, the item was out of stock and I would have to wait 1 more… Read Full Review

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★☆☆☆☆

“Face to face arrogant manager ”

Written on: 05/01/2012

Ridicules attitude when asking for refund I recently bought a DVR PCI card for my pc to run cameras for security, fine this worked perfectly but trying to access them remotely with the bundled software was nothing short of impossible! The remote viewing was the reason behind the purchase. Over 2 days were spent by myself and a IT expert trying to make it work. No NAT or software firewalls all ports open even between 2 PC's on the same desk, nothing. I returned the product for a refund… Read Full Review

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★☆☆☆☆

“Customer Service made me ill”

Written on: 29/12/2011 by davidje (1 review written)

I bought a scanner for Christmas. When I tried it, the image was cropped and the provided slide film holders did not fit the scanner. I took it back to be told that I could not have a refund as the 30 day period had expired and would need to be sent to Head Office for repair or replacement. I showed the assistant the receipt where it clear stated that because of Christmas, returns could be made up to the 16th of January. He read and re-read the receipt several times and disappeared into the… Read Full Review

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★★★☆☆

“Paper Shredder”

Written on: 13/09/2011 by kieron78 (2 reviews written)

I purchased a shredder from Maplins, although the product was good overall quality, the boxes always seem to have been battered on the shelves (or is it just me?) the customer service is something which could definately be improved - specifically, the terrible habbit they have of following customers around the store, making you feel uncomfortable. As an overall rating, I would give them 3/5… Read Full Review

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★★☆☆☆

“Terrible delivery service... Parts went "missing". I...”

Written on: 13/10/2010

Terrible delivery service... Parts went "missing". I wouldn't recommend them to friends or family, because the first impression was a bad impression. Wish i done some research before i shopped with them. From what I gather I'm not the first, nor will I be the last to get a bad quality of service. If they deliver everything, together and on time, i would have no complaints… Read Full Review

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★★☆☆☆

“Well I wish I'd read some of the reviews here before I...”

Written on: 20/08/2010

Well I wish I'd read some of the reviews here before I bought from this company! To avoid being biased I've recorded my experiences below so you can make up your own mind.

What happened:
I ordered some components off the Maplins website. Annoyingly they automically changed the delivery address to the card address. They didn't tell me this till the order had been confirmed. I emailed them to try and get them to change the delivery address but when I called them up I got some snotty sales… Read Full Review

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★☆☆☆☆

“Recent experience at Maplin store in Aylesbury was...”

Written on: 24/07/2010

Recent experience at Maplin store in Aylesbury was worst. Sales executives do not have enough knowledge of the products they are selling. I was mislead to buy a product and when I tried to return it on same day of purchase they simply refused to refund and handed over gift voucher after few arguments. My recommendation is to avoid maplin. I can not give negative rating so just one star… Read Full Review

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★☆☆☆☆

“Maplin are utterly appalling when things go wrong. My...”

Written on: 17/11/2009

Maplin are utterly appalling when things go wrong. My experiences echo another reviewer on the site. I purchased a Netgear wireless router/ modem from Maplin for £80. I got it home to discover that it didn't work so went back to the store to get it exchanged or refunded. But no, the smug bad mannered manager told me it had to go to be examined at head office and if they agreed it was faulty I would be issued with an exchange. I wanted a refund but no, read the terms and conditions on the bottom… Read Full Review

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★☆☆☆☆

“Wouldn't recommend to my worst enemy, never mind a...”

Written on: 01/11/2009

Wouldn't recommend to my worst enemy, never mind a friend. Their customer service is non-exist, they genuinely don't care. They won't answer your queries or respond to technical questions, not that it matters since their staff are utterly clueless. I will never purchase from Maplin again… Read Full Review

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★☆☆☆☆

“I often get those Maplin brochures arrive in the post...”

Written on: 15/10/2009

I often get those Maplin brochures arrive in the post with lots tempting products. I have purchased many items from them and have been generally happy with the service until now. I recently purchased an item from Maplin which was faulty. I took the item straight back and expected them to exchange it for a new one. Silly me, Maplin are the only store that don't exchange faulty goods for new. Instead you have to send the item back for inspection by an engineer, this takes a couple of weeks… Read Full Review

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★☆☆☆☆

“Be very careful buying anything of high value from...”

Written on: 23/07/2009 by coyote63 (3 reviews written)

Be very careful buying anything of high value from Maplin. If it's broken or you want to return it for ay other reason you may well have a fight on your hands.

I bought an external hard disk drive from the store on the Strand, London. It was a well-known brand but did not function as expected on my laptop, even though the manufacturer stated it was compatible. Upon returning the item I was given the usual run-around which involved me visiting the store aprpoximately ten times over a six-week… Read Full Review

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