Calumet Photographic Reviews

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★★☆☆☆
1.8 / 5
15% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Unfriendly, intimidating, unresponsive”

Written on: 14/12/2013 by katarolondon (1 review written)

The shop is great, excellent choise of products but the miserable people working there are just ruining all that. Listen carefuly Mr CEO....you know very well the survival rate of similar highstreet stores in London. Leave your comfortable office walk down in the store and sort those stupid employees out before your company shares Jessops destiny. Treat the people that walk into your shop as Gods not as d dogs... Unfriendly, intimidating, un-engaging, unresponsive, disappointing, horrible… Read Full Review

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★★★★★

“Best service ever”

Written on: 09/02/2013

Calumet Drummond Street always have me coming back, the service and advice is amazing, far better than the others out there. Staff seem to all be photographers so really know what they are talking about and have helped me with many projects over the years. Using Calumet own brand products has saved me so much money over the years… Read Full Review

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★★☆☆☆

“Thought I could get expert advice but sadly disappointed.”

Written on: 01/09/2012

I went to Drummond Street store today as I thought I could get some expert advice on which lens to buy. The assistant was so unhelpful, didn't give me any advice and was totally uninterested in talking to me. Will not be going there again. I'm off to John Lewis where they have less choice but are so helpful… Read Full Review

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Jhhhhhhhhh's Comment

Written on: 07/09/2012

I wrote the above comment. Subsequently I sent a complaint to Calumet. They have taken on board what I said and apologised so I do feel a lot better about it and would consider going there again.

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★☆☆☆☆

“Clueless staff, poor service, incorrect pricing.”

Written on: 24/05/2012

When you go into a store planning to spend around £2k or more, you'd expect the staff to at least acknowledge your presence. Sadly not in this case. After waiting 15 minutes to be served, I asked for a Canon lens, which according to their price list, displayed on their shop counter, was £1800. I then asked for a Canon wireless remote. The dumb assistant went and got a wired remote. When I repeated the request, she looked clueless so I told her not to worry, I'll buy it elsewhere. After… Read Full Review

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★☆☆☆☆

“Calumet are rubbish...”

Written on: 02/05/2012 by nikonpro (1 review written)

I had all my kit stolen and the insurance had authorised payment for £9000 to replace it. I spent 20 minutes waiting to be served in Drummond Steet and then the gormless assistant was clueless. I emailed a list of required equipment for a quotation. They responded the next day but did not quote for 3 items on the list, one a camera body, so not insignificant items. I replied asking for a full quotation and estimated delivery date. That was in February...It's now May and I still haven't had a… Read Full Review

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★★☆☆☆

“2 weeks to deliver something I never ordered.”

Written on: 13/04/2012 by Photosteve (1 review written)

I placed an order for three things a few weeks ago, one being a 36" umbrella after 2 weeks my order came but the umbrella included was a 60" and whilst this costs £20 more I have no use for it - hence my ordering a 36"!... I called customer service and the guy answering the call was to put it bluntly, a bit simple. Firstly he couldn't find me or my order and questioned the purchase entirely - obviously I know I ordered from them as I have the invoice in my hand from which I got their contact… Read Full Review

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★☆☆☆☆

“Sold me used a camera as new stock”

Written on: 08/04/2012 by NikonFanatic (1 review written)

Being a Nikon fanatic, I've spent many thousands of pounds over the years at Calumet, mostly dropping into the Drummond Street shop to pick up the items in person when I'm in London. A week ago I was in London again and decided to treat myself to a Fujifilm Finepix X100 - I'd wanted one for some months, as alternative to lugging my Nikon D700 around with me. After the usual casual indifference I've learned to expect from the counter staff, I was finally served by one of them. They had the… Read Full Review

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★☆☆☆☆

“Useless! Read my tale of woe!”

Written on: 07/03/2012

Went into their Edinburgh store for a camera repair, looked dodgy from the start, broken windows and staff who briefly turned their heads to acknowledge my presence, told me they don't do repairs, but would send it of for me. Naively I said yes. After waiting 2 weeks (they said 3 days for an estimate!) they eventually called me, told me £220 with no breakdown or explanation! Calumet told me to call Canon to sort it out, Canon then told me that Calumet were the customers not me, something… Read Full Review

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★☆☆☆☆

“MANAGER OF THE DRUMMOND ST STORE SEEMED CLUELESS AND...”

Written on: 02/01/2011

MANAGER OF THE DRUMMOND ST STORE SEEMED CLUELESS AND LOST WHEN IT CAME TO ANSWERING CUSTOMER QUERIES FROM WHAT I SAW, THE PLACE IS GOING DOWNHILL… Read Full Review

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★☆☆☆☆

“I ordered a set Arri lights from Calumet and paid for...”

Written on: 17/12/2010

I ordered a set Arri lights from Calumet and paid for them with a credit card. After waiting two weeks for delivery, telephoned and a girl told me that the chap I had placed the order with hadn't actually placed the order. The following day he sent me an e-mail telling me I couldn't have the lights as they could no longer source them but offered me the same product for more than double the cost as an alternative!!!!! I have complained, but they really don't care. Talking to friends in the… Read Full Review

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★★★★★

“I ordered about a dozen rolls of film as i needed them...”

Written on: 19/03/2010 by alan7708 (5 reviews written)

I ordered about a dozen rolls of film as i needed them for a friends wedding. The delivery time was as stated, and the film supplied all had good dates on it.

I can't really comment on the customer service, as i didn't have any problems that needed to be resolved.

Overall, i was happy with the process, and would be happy to use Calumet again… Read Full Review

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★☆☆☆☆

“Second time I order thousands of dollars worth of...”

Written on: 14/04/2009

Second time I order thousands of dollars worth of stuff from Calumet Photographic. First time was OK. Now the disaster second. Ordered from them and gave them all the information on the phone. A week later the order is still sitting on the floor because they have the wrong zip code. Ordered $2700 of stuff which is a decent order. Later, I call and they tell me they did ship some stuff because it is back ordered, but forgot to tell me. $600. new strobe has a short in it, will have to go… Read Full Review

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★★☆☆☆

“Calumet Photographic had very competitive prices and...”

Written on: 24/02/2009 by PeelandStick (1 review written)

Calumet Photographic had very competitive prices and good sales service. Unfortunately, no after sale service, no online account management, no tracking delivery tracking, very slow inventory processing, slow delivery. I will not be using these guys again… Read Full Review

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