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Latest Reviews

★☆☆☆☆
Dobbies - www.dobbies.com

“Autumn Bulbs”

Written on: 17/08/2014

I have just visited your Garden centre in Lisburn today (Sunday) looking for Autumn bulbs. I just want to congratulate you on getting your priorities right - there was no Autumn bulbs but plenty of Christmas Decorations. Perhaps I should plant Christmas baubles instead and see what happen. Come on Dobbies stick to what you are known for i.e. plants, seeds and bulbs not Christmas decorations 4 months before Christmas, what's next Easter eggs? … Read Full Review

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★☆☆☆☆
Dobbies - www.dobbies.com

“Very poor quality and worse customer service Lisburn”

Written on: 06/06/2014

Bought a conservatory suite at 919 pounds. Arrived damaged setee replaced after 6 weeks wait. Cushions are now failing at seams and wooden arms splintering . Promised a refund three times and was rudely treated by customer service girl who put the phone down on my wife. Very poor . I have now asked the credit card company to do a cash back. AVOID… Read Full Review

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★★★☆☆
Dobbies - www.dobbies.com

“staff atitude”

Written on: 20/05/2014

called in dobbies garden centre at Perth used the restaurant staff very dwr the girl making the drinks looked as if she did not want to be there no conversation between us,the staff clearing the tables not a smile cleared a table but left 3 empty trays on the next table other staff clearing tables also left these 3 trays common sense would have told them to remove the trays so customers could use the tables… Read Full Review

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★★★★☆
Dobbies - www.dobbies.com

“Great garden centre, but flaws in cafe.”

Written on: 20/02/2014

The branch of Dobbies I am reviewing is Braehead Glasgow. As always, the garden centre stock is superb and so is the shop. Unfortunately there are too many times there's nobody at the till and you have to take your purchases to the longer queues at the main checkouts. My particular grievance today is in the restaurant. It can be difficult for less able ones to negotiate the gaps between tables. I eventually got seated near the double doors to the outdoor area. I found myself looking at a clear… Read Full Review

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★★★☆☆
Dobbies - www.dobbies.com

“Lack of Customer Service”

Written on: 10/01/2014 by LindaJones (1 review written)

I was charged full price for a half price calendar, therefore i phoned to advise them, after 7 minutes of being kept on hold I gave up as it was not going to be worthwhile. Also called in another time for an afternoon tea with my friend, they would not serve us as it was past the deadline even though we said we would sit in another area. Manager said we should have booked, however the other part of the restaurant was not busy at all. Not enough staff manning the restaurant area,there seems to… Read Full Review

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★☆☆☆☆
Dobbies - www.dobbies.com

“TILLS”

Written on: 29/08/2013 by photomanred (1 review written)

DOBBIES IN GILLINGHAM KENT BEEN IN STORE TWICE THIS WEEK, ONLY ONE TILL OPEN. IT TOOK AGES TO PAY FOR GOODS, THEY NEED TO DO A LOT BETTER OR NEXT TIME OR I WIIL LEAVE GOODS AND WALK OUT. BILL… Read Full Review

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★☆☆☆☆
Dobbies - www.dobbies.com

“completely disgusted at their lack of care over fish!!!”

Written on: 13/08/2013 by cjdaisy (1 review written)

We went into our local dobbies in Shrewsbury to get some fish for my 7 yr old. We walked all round the store first which was lovely and clean lots of staff should you need anything. Even Christmas things were on display (Aug?) Then as we got to to the aquatic bit I was astonished it was dark dingy and smelt like a pond, The floor was chipped and filthy and what fish you could see through the dirty tanks and snails were dead and dying fish. The glass was covered in algae and water marks and… Read Full Review

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★★★☆☆
Dobbies - www.dobbies.com

“"New layout just awful"”

Written on: 07/05/2013 by dodgsonl (1 review written)

As a regular visitor to Dobbies centres across the Lothians and Fife the Livingston branch has always been one of my favourites, until now! The new store layout is just awful. Feels and looks more like a cattle market than an shopping experience with no sense of flow other than the direction you and everyone else has to walk in. The checkout counter has now been removed from the deli so to purchase 1/2 a dozen sausages from the fantastic butchery counter I now have to queue behind those buying… Read Full Review

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★☆☆☆☆
Dobbies - www.dobbies.com

“Rip Off and Poor Customer Service”

Written on: 13/12/2012

Shop was not laid out well, with products strewn across tables and over floor. Staff were unhelpful and did not check in the back for more stock. Toilets were filthy and coffee was cold. Cost for all this was extortionate, and just not worth the trip. Kids didn't fancy their meal either and restarant was dirty and tables were not cleared… Read Full Review

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★☆☆☆☆
Dobbies - www.dobbies.com

“bah humbug!!”

Written on: 10/12/2012

Daughter paid a visit with 2yr old grandson to visit santa's grotto in Livingston - after lengthy wait got to front of queue, was told no voucher (which was to be purchased at front of store) no visit! No indication at entrance to Grotto that voucher was required, no staff on hand to assist or give any advice that voucher was required, which we could have bought whilst standing in the queue! Grotto closed at 4pm this was now 4.10 so grandson didn't get to see Santa, rang to complain, just got… Read Full Review

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★☆☆☆☆
Dobbies - www.dobbies.com

“I received some of the worst plants I have ever had...”

Written on: 02/02/2011

I received some of the worst plants I have ever had from a garden centre.
for over £21 for an apple tree I got 18" stubby whips with practically no roots.
Potted plants, gooseberries etc. were weedy little runts with poor root systems.

I have bought a lot of such plants over the years, and I have wasted a lot of money. When I complained, the response was rude and insulting.

They need to show pictures of the actual plants you will get on their website - but then nobody would buy… Read Full Review

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★★☆☆☆
Dobbies - www.dobbies.com

“Ordered wellington Boots online,Payment taken from my...”

Written on: 29/12/2010

Ordered wellington Boots online,Payment taken from my account almost immediately then two weeks later I received an email and phonecall to say that they were out of stock.
Why did it take 2 weeks before they discovered they were out of stock and why did they take the money immediately. Most online retailers only take payment after an item has been dispatched. Very disapointed with service and communication. I would have liked to know that there was ample stock before money being taken… Read Full Review

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★★★★☆
Dobbies - www.dobbies.com

“This year I got the envious(?) task of buying our...”

Written on: 01/12/2010

This year I got the envious(?) task of buying our family Christmas tree and I spent ages tyring to find the right one. Eventually settled on at 6 footer from Dobbies. Ordered on Thursday night, arrived on Saturday morning. No problems with courer - tree is exactly as described. Can't complain really!… Read Full Review

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★☆☆☆☆
Dobbies - www.dobbies.com

“Placed an order on the 21st August for 2 garden chairs...”

Written on: 31/10/2010

Placed an order on the 21st August for 2 garden chairs and 4 ballerina ornaments.Received chairs after several telephone calls but no ornaments. The Customer Service Department is a total waste of time and at todays date 31st October they still have not refunded me my money. Have written to them and had no reply either, still fighting for my money back. Will never shop again online with them. Posting another letter tomorrow… Read Full Review

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★☆☆☆☆
Dobbies - www.dobbies.com

“My first online order of a garden bench did not appear...”

Written on: 02/10/2010

My first online order of a garden bench did not appear after 10 days - I was promised a 3-5 days delivery. After writing to enquire, I was told that it was lying in a warehouse somewhere and would soon be on its way. A week later and no bench, and after a phone call, I discover that the benches are actually sold out. Hence I have to go elsewhere.

I am currently waiting on two raised bed kits. So far, the 3-5 day delivery has past and i've been assured that they'll be with me soon. We'll see… Read Full Review

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★☆☆☆☆
Dobbies - www.dobbies.com

“Buy in the summer receive in the winter. Although...”

Written on: 11/09/2010

Buy in the summer receive in the winter. Although Dobbies boast 2-3 days delivery and "quick delivery" This was certainly not my experience. I have now been waiting 42 days for my chiminea. I have had numerous conversations with customer service staff who give me a different excuse every time I call as to why I haven't received it yet none of which seem to be genuine. After speaking to the manager Elaine I was promised a special Saturday delivery which of course did not turn up AGAIN. I will… Read Full Review

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★★☆☆☆
Dobbies - www.dobbies.com

“My online order of 6th August,for two items, is still...”

Written on: 09/09/2010

My online order of 6th August,for two items, is still awaited 5 weeks later. So far I have sent numerous emails and have rung their customer services several times. The customer services are very pleasant but it seems they seem completely in the dark regarding anything to do with my order. I regularly purchase items online and generally have become used to prompt and efficient service from most companies. Regretably Dobbies is not one of those and I cannot recommend them… Read Full Review

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★★★★☆
Dobbies - www.dobbies.com

“nhouse because I wanted to become more successful at...”

Written on: 21/04/2010

nhouse because I wanted to become more successful at growing strawberries and my last couple attempts over the past few years have been pretty disastrous. Dobbies.com had what I needed, made it easy for me to buy, and had a really good range to pick from. I got it a few days later (delivered by two strapping young men!) and everything was included. It took me a good few days to put together properly (and I needed to invite an extra pair of hands to help!) but now I'm looking forward to my… Read Full Review

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★★★★☆
Dobbies - www.dobbies.com

“I recently visited the Dobbie's Dunfermline garden...”

Written on: 06/04/2009 by mgordon1955 (1 review written)

I recently visited the Dobbie's Dunfermline garden centre and thought it was fantastic. I purchased a lot of items and the service I received from the staff was first class… Read Full Review

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★☆☆☆☆
Dobbies - www.dobbies.com

“I had ordered a swing for my sons 1st birthday from...”

Written on: 03/07/2008 by misshoneypie (1 review written)

I had ordered a swing for my sons 1st birthday from Dobbies Garden Centres 5 days early - so I knew it would arrive on time - and they promised me it would arrive within 48hours.
It didnt arrive so i called them and they kept me on hold for ages and then said "we haven't dispatched it yet, it should be dispatched on monday" it was my son's birthday on saturday, so monday was too late. I asked for a refund and told them that I'd find one elsewhere but the refund didn't come through. they said it… Read Full Review

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Jrendle's Response to 379090_misshoneypie's Review

Written on: 17/10/2008

Hi 'misshoneypie'<br/><br/>I'm the person that is responsible for internet orders and home deliveries at Dobbies. It sounds like you've had a pretty difficult experience, and I want to say that I'm sorry for that. Most of our customers are really happy with our products, our service and our prices, but it sounds like on this occasion, we've let you down. I'd really like to help mend this. Can you please call me personally on 0844 840 8402 with your order number, and I'll see what went wrong, and what I can do to make it up to you.<br/><br/>Kind regards,<br/><br/>Joel Rendle<br/>Head of Ecommerce<br/>Dobbies Garden Centres plc

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