Written on: 13/08/2013 by cjdaisy (1 review written)
We went into our local dobbies in Shrewsbury to get some fish for my 7 yr old. We walked all round the store first which was lovely and clean lots of staff should you need anything. Even Christmas things were on display (Aug?) Then as we got to to the aquatic bit I was astonished it was dark dingy and smelt like a pond, The floor was chipped and filthy and what fish you could see through the dirty tanks and snails were dead and dying fish. The glass was covered in algae and water marks and... (read more)
Written on: 07/05/2013 by dodgsonl
As a regular visitor to Dobbies centres across the Lothians and Fife the Livingston branch has always been one of my favourites, until now! The new store layout is just awful. Feels and looks more like a cattle market than an shopping experience with no sense of flow other than the direction you and everyone else has to walk in. The checkout counter has now been removed from the deli so to purchase 1/2 a dozen sausages from the fantastic butchery counter I now have to queue behind those... (read more)
Written on: 13/12/2012
Shop was not laid out well, with products strewn across tables and over floor. Staff were unhelpful and did not check in the back for more stock. Toilets were filthy and coffee was cold. Cost for all this was extortionate, and just not worth the trip. Kids didn't fancy their meal either and restarant was dirty and tables were not cleared. (read more)
Written on: 10/12/2012
Daughter paid a visit with 2yr old grandson to visit santa's grotto in Livingston - after lengthy wait got to front of queue, was told no voucher (which was to be purchased at front of store) no visit! No indication at entrance to Grotto that voucher was required, no staff on hand to assist or give any advice that voucher was required, which we could have bought whilst standing in the queue! Grotto closed at 4pm this was now 4.10 so grandson didn't get to see Santa, rang to complain, just... (read more)
Written on: 02/02/2011
I received some of the worst plants I have ever had from a garden centre.
for over £21 for an apple tree I got 18" stubby whips with practically no roots.
Potted plants, gooseberries etc. were weedy little runts with poor root systems.
I have bought a lot of such plants over the years, and I have wasted a lot of money. When I complained, the response was rude and insulting.
They need to show pictures of the actual plants you will get on their website - but then nobody would buy. (read more)
Written on: 29/12/2010
Ordered wellington Boots online,Payment taken from my account almost immediately then two weeks later I received an email and phonecall to say that they were out of stock.
Why did it take 2 weeks before they discovered they were out of stock and why did they take the money immediately. Most online retailers only take payment after an item has been dispatched. Very disapointed with service and communication. I would have liked to know that there was ample stock before money being taken. (read more)
Written on: 01/12/2010
This year I got the envious(?) task of buying our family Christmas tree and I spent ages tyring to find the right one. Eventually settled on at 6 footer from Dobbies. Ordered on Thursday night, arrived on Saturday morning. No problems with courer - tree is exactly as described. Can't complain really! (read more)
Written on: 31/10/2010
Placed an order on the 21st August for 2 garden chairs and 4 ballerina ornaments.Received chairs after several telephone calls but no ornaments. The Customer Service Department is a total waste of time and at todays date 31st October they still have not refunded me my money. Have written to them and had no reply either, still fighting for my money back. Will never shop again online with them. Posting another letter tomorrow. (read more)
Written on: 02/10/2010
My first online order of a garden bench did not appear after 10 days - I was promised a 3-5 days delivery. After writing to enquire, I was told that it was lying in a warehouse somewhere and would soon be on its way. A week later and no bench, and after a phone call, I discover that the benches are actually sold out. Hence I have to go elsewhere.
I am currently waiting on two raised bed kits. So far, the 3-5 day delivery has past and i've been assured that they'll be with me soon. We'll see... (read more)
Written on: 11/09/2010
Buy in the summer receive in the winter. Although Dobbies boast 2-3 days delivery and "quick delivery" This was certainly not my experience. I have now been waiting 42 days for my chiminea. I have had numerous conversations with customer service staff who give me a different excuse every time I call as to why I haven't received it yet none of which seem to be genuine. After speaking to the manager Elaine I was promised a special Saturday delivery which of course did not turn up AGAIN. I will... (read more)
Written on: 09/09/2010
My online order of 6th August,for two items, is still awaited 5 weeks later. So far I have sent numerous emails and have rung their customer services several times. The customer services are very pleasant but it seems they seem completely in the dark regarding anything to do with my order. I regularly purchase items online and generally have become used to prompt and efficient service from most companies. Regretably Dobbies is not one of those and I cannot recommend them. (read more)
Written on: 21/04/2010
nhouse because I wanted to become more successful at growing strawberries and my last couple attempts over the past few years have been pretty disastrous. Dobbies.com had what I needed, made it easy for me to buy, and had a really good range to pick from. I got it a few days later (delivered by two strapping young men!) and everything was included. It took me a good few days to put together properly (and I needed to invite an extra pair of hands to help!) but now I'm looking forward to my... (read more)
Written on: 06/04/2009 by mgordon1955 (1 review written)
I recently visited the Dobbie's Dunfermline garden centre and thought it was fantastic. I purchased a lot of items and the service I received from the staff was first class. (read more)
Written on: 03/07/2008 by misshoneypie
I had ordered a swing for my sons 1st birthday from Dobbies Garden Centres 5 days early - so I knew it would arrive on time - and they promised me it would arrive within 48hours.
It didnt arrive so i called them and they kept me on hold for ages and then said "we haven't dispatched it yet, it should be dispatched on monday" it was my son's birthday on saturday, so monday was too late. I asked for a refund and told them that I'd find one elsewhere but the refund didn't come through. they said... (read more)
Written on: 20/12/2007 by suzanne biggins (1 review written)
All it needs is a Marks and Spencers and Debenhams and I'm sorted! (read more)
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