DFW Furniture Direct Reviews - www.dfwfurnituredirect.com

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★★★☆☆
3.0 / 5
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Latest Reviews

★☆☆☆☆

“Buyer beware”

Written on: 12/09/2013 by Sonyareaghard (1 review written)

I bought 2 love seats was told that the fabric was very durable , we pick our love seat up got the home within a week little tears started to appear on the leg rest, the arm rest and the seats. I was talked into purchasing the guardsman fabric protection witch would cove rips, tears and stains, upon contacting guardsman and filing out paper work and sending them pictures they are denying my claim!!!! So now I'm stuck with ripped furniture that I'm still paying for and is getting more rips in it… Read Full Review

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★★☆☆☆

“Worst customer service...”

Written on: 14/06/2013

Poor service overall on every aspect of sale...No communication or follow up..was told furniture would take7 to 10 days and at the 5 week point no furniture delivery...Never give your hard earned money to this poorly run business… Read Full Review

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★☆☆☆☆

“Very bad service and Managment”

Written on: 15/11/2012

They dont know how to speak to the customer and what does customer satisfaction means...Never buy anything from them if you want the delayed and poor service… Read Full Review

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★★★★★

“Very pleased with furniture!”

Written on: 16/10/2012 by Jwyatt41 (1 review written)

After looking all around the DFW metroplex for furniture, I decided to go online to see where else we could go. I found the website for DFW furniture direct so we decided to head on over and check them out. They were having a tent sale and we saw a really nice bedroom set and a Mercury countertop high pub table with 4 chairs and a bench. We went inside and they let us look online some more. We talked with Jeff and he told us the bedroom set that was under the tent was a queen size but he could… Read Full Review

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★☆☆☆☆

“will never shop there”

Written on: 01/09/2012 by nothappycustomer2 (1 review written)

When dfw direct first opened in pleasant hills pa I thought I would check out their prices. I really wasn't out to look for living room furniture, but I saw a set that I really liked. The floor model had spots all over it and the manager told me that is was because the roof had leaked the night before. She said she cleaned it (but you could still see spots). Ok, so things happen. I order this furniture set and was told it would take up to a month to get it in. I was fine with this since I… Read Full Review

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★☆☆☆☆

“Do not go there! terrible service, terrible quality...”

Written on: 16/08/2012 by andjoe (1 review written)

Do not go there! terrible service, terrible quality furniture!… Read Full Review

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★☆☆☆☆

“COMPLETELY INCOMPETENT!!!!!!!!!!!!! FurnitureDirect”

Written on: 27/04/2012 by dbaillie (1 review written)

NEVER EVER USE THIS COMPANY! www.furnituredirectltd.co.uk Ordered in December and still waiting in May for the correct parts. The time it has taken to get to this stage is partly down to me as I have been moving house and in a new job and an unassembled book case has been low on my list priority. However everything below is true. DO NOT USE THIS COMPANY. When the delivery was made late the screws, glues, latches etc were missing. We call Furniture direct and ask them to post them on to us… Read Full Review

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★☆☆☆☆

“Dont mbuy from this company”

Written on: 06/02/2012

( I saw this company on the internet and after pondering on a good deal concerning a mattress and box spring I chose Dfw furniture direct. Boy was I sorry I dealt with jeff who is the owner, he was suppose to call me and inform me as to when he received my order since I called him right before the order was made. Needless to say I had to call him not one time did Jeff call me even when he changed the date into which my mattress would be delivered. I called him after waiting around most of the… Read Full Review

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★★★★★

“I live in Abilene, TX (about 4 hours outside of the...”

Written on: 23/02/2011 by dayday77 (1 review written)

I live in Abilene, TX (about 4 hours outside of the company's delivery area) and they offered to deliver my merchandise for free considering the dollar amount. I had all of my furniture the following week. The delivery people brought everything out, assembled all of my furniture, set it up in my house, and were back on the road in an hour flat.

The prices are incredible, the service was impressive, and I just placed another order with them. I've read the bad reviews and I can honestly say… Read Full Review

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★☆☆☆☆

“Hello my name is Kristin Wilks and I have ordered from...”

Written on: 14/02/2011

Hello my name is Kristin Wilks and I have ordered from dfw direct 2 seperate times. The first time I ordered my furniture thy did not deliver at all when they were suppose to, as a matter of fact they didnt even call to say they were not coming or that they were behind. I know this is a small company but they do not know poo when it comes to customer service. I have daelt with ALOT of furniture stores in my time and 'mattress ready' means it comes with a mattress. When my sons bed showed up it… Read Full Review

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★☆☆☆☆

“Purchased a full bed in 2009. It was delivered on...”

Written on: 13/01/2011

Purchased a full bed in 2009. It was delivered on time. The headboard had a crack. They never replaced it although they kept saying they will.

I still took a chance and ordered a king bed in Dec 2010 as they had the type we wanted. It has been over a month. No delivery. THEY ABSOLUTELY DO NOT RETURN CALLS. We are going to wait for a couple more days and put a hold on the charge.

We had a long list of items we liked on their website. But given the current customer service and our experience I… Read Full Review

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★★★★★

“most impressed-delivery on time despite the big...”

Written on: 25/12/2010

most impressed-delivery on time despite the big freeze-good communication- item as decribed-will recommend-will shop again -thank you -cannot fault it… Read Full Review

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★☆☆☆☆

“ Idrove from columbus to zanesville to take my...”

Written on: 11/12/2010

Idrove from columbus to zanesville to take my brother to look for a new couch ended up at dfw he found a couch found out none in stock so he ordered it they said it would up to 4 weeks for delivery after 4 weeks they called to tell him it was discontinued no couch now if you order acouch they place the order should they not know it was discontinued my brother called me telling me the story so i drive back to zanesville they are trying to sell my brother the floor modle with rips in the side… Read Full Review

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★★★★★

“The furniture is great , the prices are great and most...”

Written on: 22/10/2010

The furniture is great , the prices are great and most important the service is really really good. Although most of their furniture is online we did go out and check their outlet. Jeff was very informative and there was no pushing to buy . But the furniture and nice attitudes made us go for it . Deliver and assembly were smooth and quick and ofcourse free and we have loved the furniture. We bought it 6 months back and i needed a receipt today and they sent me one right away ! Five stars no… Read Full Review

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★★★★★

“I ordered the chocolate two-tone collection sofa. When...”

Written on: 05/09/2010 by Charzetta (1 review written)

I ordered the chocolate two-tone collection sofa. When I made my last payment I was told that it would take 7-10 days for my order, well my order came in before the estimated 7-10 days! I was able to have my chair delivered two days after they called me and was given a window of 10:30-6:30pm for delivery. Well I only waited two hours for my delivery, and the delivery guys set it up for me, and I could not be happier with the quality of my couch and the service I recieved!… Read Full Review

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★★★★☆

“Furniture exactly as shown. The old adage applies: you...”

Written on: 28/08/2010

Furniture exactly as shown. The old adage applies: you get what you pay for here. Had an issue; finally replaced. The owner is the rudest person, the manager never returns your calls, the girl has no clue about anything, and if the old guy is helping someone, he doesn't even acknowledge people coming in. Finally, a delivery kid helped us. Low Priced furniture, you get what you pay for… Read Full Review

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★☆☆☆☆

“worst furniture i ever had in my life. i purchased a...”

Written on: 05/08/2010 by anjali10 (1 review written)

worst furniture i ever had in my life. i purchased a sofa 3 months ago its now looks like 30 years old. the threads of the sofa pillows are bursting and sofa bottom finishing. i dint noticed that when they delivered. so horrible they don't have return policy or exchange… Read Full Review

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★★★★★

“I have never been so pleased with a company. I worked...”

Written on: 29/05/2010

I have never been so pleased with a company. I worked with a young lady named Amanda. She by far was the only one that seemed intersted in me. The other folks there did not even bother looking at me. I came in and she hopped up and said hello to and spent an hour or so with me. She was very knowledgeble. I am assuming the other people did not think I was going to spend any money(I was not in my best gear since I had been moving all day). I am not sure if they are on commission but the patience… Read Full Review

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★☆☆☆☆

“...”

Written on: 12/05/2010

http://www.bbb.org/dallas/business-reviews/furniture-retail/dfw-furniture-direct-in-plano-tx-90035803

that speaks for it self! at firt i was pleased but one item is still not in my home and my order was placed in March...no response to emails calls nothing has been done or communicated. As a consumer I am now upset my money has been wasted!… Read Full Review

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★★★★★

“Jason Ashley surpassed all my expectations, the...”

Written on: 11/01/2010

Jason Ashley surpassed all my expectations, the furniture is great, and it came ahead of schedule. Jason Ashley was wonderful, very patient and understanding while taking my order. He called me with the delivery date, followed through every step of the way..I am very happy and have already recommended them to several folks.
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