Written on: 07/06/2010
I booked our fly/cruise package through Thomas Cook with two days pre-cruise in Venice. We were efficiently met at the airport and taken to our hotel by the RCCL rep and collected and taken to the ship as planned.
We had a marvellous time on the cruise until the morning of our last cruise day when we learned that no arrangements had been made by RCCL regarding Volcanic Ash flight cancellations. However, late that night Captain Carl Graucob sent a letter stating that RCCL would... (read more)
Written on: 29/04/2010
Following our weeks cruise on Splendour of the Seas we were treated shamefully by Royal Caribbean. It was clear from the 15th April onwards that there would be no flights to the UK given the problems with the volcanic ash cloud. Although we were fly/cruise customers we were given no information about any contingency plans and were lied to by senior members of staff to get off the ship on false pretence. Others who refused to leave, were threatened with forced removal by the Port police. We... (read more)
Written on: 25/04/2010
having cruised 5 times with 3 other cruise lines i feel i have a good overall knowledge for comparisons - my party consisted of 4 adults with 2 children.
when i booked with royal caribbean i genuinly thought i was upgrading to a higher level of cruising.
"oops" how wrong can one be:- the staff service was actually no better or worse than any of my previous cruises so no probs there -
the buffet was far inferior than on previous cruises , plus the short opening hours were often inconvenient... (read more)
Written on: 24/04/2010
It's true what they say.... It isn't value for money, you pay lots & get nothing in return. We couldn't believe the $10pp charge for the 5min, shuttle bus to Mykonos, & they will not give you port info if you want to explore by yourself. There are trains & bus's from Mykonos port but this isn't on the maps they provide, on board. We have been on Thomson & Ocean Village cruises & they provide all info on request. The bingo cost $20+, daytime events were sales orientated eg. art auctions,... (read more)
Written on: 24/04/2010
R.C.C.L. Splendour of the Seas. Embarkation was smooth but straight away the sales pitch started by trying to sign you up for expensive drink packages.Cabin was good size but was flooded & smelt foul, problem solved within 4 days. Buffet food available till 10pm. then burgers,hot-dogs & pizza in solarium corner, good if your a junk food fan.After midnight(supposed to be 2am)you could order food in your cabin, not my idea of fun. The only place you could get a drink after 12am was the disco.1... (read more)
Written on: 22/09/2009
Although the organisation on Splendour of the Seas was very effecient there are some points which means that I wouldn't use this organisation again.The alcohol is very expensive. price plus 15 per cent!1 Very strict rules about having a drink in own room. If caught consequences could mean being put ashore!!!!!!!! Constant nagging about 'tipping' the staff and I hadn't realised that I had paid these when I booked the cruise.Constant attempts to sell.People who don't drink and who like... (read more)
Written on: 18/08/2008 by willier (1 review written)
Flying from the UK? Check your flight details. Interconnections:- had over 3 hours wait in London, outward. Had 5 hours at Venice airport and a further 4 hours in London during return. When we got back we felt we had traveled from Florida and not from Venice. At port, dropped off away from registration area, no one available for guidance, Seapass, a total waste of time; everyone joined same queue. Only 3 or 4 serving whilst a further 15 stood around. Got on board to a cursory glance and a... (read more)
Written on: 30/05/2008
Clean, good cabin stewards on the Splendour of the Seas. Royal Caribbean will 'upgrade' you, unannounced and it will be cabins that they cannot sell because they are too noisy. i.e. under the band area that plays on the pool deck and there is also constant scraping of chairs and tables, or next to their Centrum where there is loud music every night. BEWARE!
Food is limited and buffet breakfast and lunch very bland-check luncheon meat for freshness - dining food down to two courses, long... (read more)
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