An experience with any organization is rarely more than the sum of its parts. When an organization goes out of its way to please its customers, the customers will often repay that organization with word-of-mouth advertising and loyalty. The opposite, however, is also true. When an organization goes out of its way to ‘penalize’ its customers, the customers go out of their way to write reviews like this one.   Let’s start this review off right. I have used Eagle Rider in the past to rent motorcycles. I wouldn’t go as far as to say I am a good customer of theirs, but I was repeat business. In the past, I picked up bikes and rode them, they were reasonably well maintained, and I had few problems. The prices were always a little high, but given the reduced hassle of having to worry about maintenance and the few times I rented, it seemed an ok trade-off.   Now everything changed this last time and for none of the reasons listed above. I will never rent from them again because they cannot train their customer support staff properly. I rented a bike in Colorado on 8/2 for pickup on 8/18. Like most renters, I didn’t read the fine print, but I expected some level of corporate CYA in there. Cancellation charges are expected within a certain window of time. On 8/7, I had to cancel the trip and contacted Eagle Rider at 11 am PDT. The phone system offered me a call-back option, and thankfully I took it. Because 2:17 pm PDT is when I got called back. I explained the situation, and the customer service rep used the word ‘penalty’ no less than five times. Just so you know, if you cancel within 20 days of picking the bike up, you get hit with paying 60% of the booking price. They also hit you with a slightly lower ‘Penalty’ for canceling within 30 days of the pickup.   Needless to say, even giants like Enterprise or National don’t use the word ‘Penalty’ to describe their cancellation charges. They also don’t sack the consumer with 60% of the cost nearly a month from the pickup. All that said, I started looking more closely at the actual booking and what it entails. I remember the site listing the bike rental cost as $124 per day. I rented the bike as a single-day Pickup at 9 am return at 5 pm. With all the taxes and fees, including a “Peak Season Surcharge,” the price came out to $225.68. Needless to say, I have learned a lesson here. That is never rent from Eagle Rider again. It is a real shame as every lost customer and bad review only results in the prices getting hiked for the remaining customers.   So Eagle Rider, if you are looking for the answer to your dwindling customer base only getting smaller, start training your customer service reps. Start looking at ways of getting what you want without completely screwing your customers. You could have kept a customer if you had trained and empowered that person properly. Leave T&Cs as they exist, train your service reps to refer to it as a cancellation charge, then empower them to discount that fee, especially when the rental was made within the window, and bike availability was plentiful. Also, the returned 40% of the grand total, including fees, was done as a store credit.

Great service from Chris in L.A We rode round trip L.A to San Francisco and stopped in Pismo beach and Carmel Great beaches, great roads,great sceneries, great people We'll be back for sure Thx guys Alexis

I rented a Can Am Spyder from the Bellevill NJ rental agency.It was very easy to get set up and when I arrived things went very quick and I was on my way. When I discovered I did not like the Spyder I took it back and was ready to chuck it up as my bad decision but was asked if I wanted any thing else to ride. I then took a Harley Heritage home for the day. Eagle rider is a great place to rent a bike for a day, week etc. Looking forward to renting again soon.

Hello i was renting an Road King from 140504 till 140419. At first the bike was ready whenn i arrived at Eagle Rider LAX - an all papers were also ready. The team was very friendly. So there was no weiting time and therefore the holidays started very cool. Also when i give the bike back - ist was very quick. The bike was great - no problems on the tour about 2.600,00 Miles - i will soon rent one bike again. Maybe next time i will try a Street Glide. All the Bikes i have seen there at Eagle Rider Lax looked realy good. Thanks to Eagle Rider.

This was the 2nd time myself and a friend rent Electra Glide Harleys with them. 1st time in LA and 2nd time in Orlando. Both times the service was very good and the bikes were impecable. No problems whatsoever, very friendly and helpfull staff. Just be aweare thet the prices on bikes vary up to 40% depending on the location. Look for the cheapest stores. Both sotres I rented were corporate stores. They have stores in most of the touristic cities, and also help you in any store you go, independently if you rented the bike there or not. O got some help with a blown fuse in a Las Vegas Store, even renting from LA. Recommended!!!!

Having rented harleys from both San Francisco and LAX and received good service,i planned my next road trip and intended to buy then ship back to the UK after the holiday.Getting an email address for a salesman at LAX from the live online contact provided by their website was difficult at best.When i did obtain an address for a CHANCE NEWTON i found him offhand and unhelpful possibly obstructive.He ignored emails and obviously was only interested in renting me a bike i already wanted to buy.I was misinformed as to the feasibility of my plan and am still waiting months later for a shipping cost and procedure.needless to say ive made other plans,my trip is going ahead an proves there are good people who will make dreams a reality .

I reserve a Polaris RZR. I received a confirmation email from eaglerider.com the company charge my credit card the full amount of
the reservation. I received a phone call 3 days before my
vacation, stating they did not have the equipment to rent. I find this to be
very poor business ethics. The woman in customer service was extremely
rude and unprofessional with us. I believe this issue to be fraudulent since
they sent out a confirmation and charged my credit card the full amount. Thanks for ruining our vacation!! I would never us this company.

Set out to make the most of the experience and you'll love it. The fantastic scenery. Well planned routes. Well maintained and reliable bikes. High standard of hotels.