Debt Free Direct Reviews - www.debtfreedirect.co.uk

★★★★☆
4.3 / 5
88% of users recommend this
  • Value For Money

Summary

"Debt Free Direct provide advice on the widest range of debt solutions on the market without obligation from consumers to progress with a solution. Their specialist debt advice and solutions are based on individual circumstances and advice is in accordance with DEMSA & OFT code of conduct. Depending on which debt solution is most appropriate they can...
  • Reduce debts into a monthly payment that's affordable to you
  • Write off what you cant afford to repay
  • Deal with your creditors"

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Latest Reviews

★☆☆☆☆

“wouldent bother”

Written on: 26/11/2014 by DestineyBarton (1 review written)

had an IVA 10 years ago with DFD and completed after 5 years. 5 years later we are now being chased for debts that were a part of the IVA and were supposed to be written of. After taking proper advise we realied DFD had not sent us the completion certificate. After asking them multiple times and after being told it had been sent it still didn't arrive. We have no contacted the FOS who have been told DFD are struggling to find our paperwork!! They offer poor advice and poor service are quick to… Read Full Review

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★☆☆☆☆

“dfd can seriously damage you health”

Written on: 16/11/2014 by Fagansf1948 (1 review written)

we took out our iva 5yrs ago never missed a payment or had increse in our expenditure.because we did not want to jedrodise the outcome.march we stopped payments we was told too.weeks later we ask for completion citiffacat only to be told held up because of ppi which they already had.they claimed 3 was lost in post.then they owend upto receving one.we where told it would be another up to 6 months because crediters had to send there release forms.now they have come back claiming they have not had… Read Full Review

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★★★☆☆

“still waiting”

Written on: 14/11/2014 by Averier157 (1 review written)

IVA completed May 2014 now November still waiting for certificate and monies, been given every excuse under the sun for delay including, your case is priority, it will be ready in 10 days, there was an error in paper-work, now told it will be within 6 weeks,ect ect.incompentence or lies… Read Full Review

Chrisannelove's Comment

Written on: 16/11/2014

they keep doing same to us ours was completed in march.we even had e-mail confirming this .but no citifficate.even stating some info was missing but would have no bareing on out come.now they claim they have had no info in last 5 years.and want last years resending which we dont have as we sent to them .1 of there staff owend up to lots of peoples data being lost.they denied after this happend after .i beleve there after more money as they work on commision.i have in last few daysheard of some one i knew in bristol whos wife commited suicide because of these low lifes.i am going to get this confirmed before i get the guy who lost his wife to go public.they wont care because they a probaly chase him to get some of his dead wifes life insurance.but good luck with your quest

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★☆☆☆☆

“awaiting completion certificate, not happy”

Written on: 10/11/2014 by MacMillanql62 (1 review written)

My final review meeting was in May 2013, final payment April 2013, still awaiting Completion Certificate in Nov 2014. I was informed that the completion process took 6weeks following creditors meeting. When I call, which I frequently do, I am told they don't have all the information from me eg deed of assignment, which is complete rubbish as have provided several times. I am not getting anywhere when I contact them. I believe that the company does not provide the service they offer. They have… Read Full Review

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★★★★★

“It felt like they cared”

Written on: 30/10/2014 by McCormick237 (1 review written)

Snowballing into debt has been horrible but finding debt free direct has been a life line, great customer service from the first phone call it felt so much better straight away. They are always happy to help and understand everything you are going through. Everything is confidential down to the courier, the security features and the contact. All I can say is if you are struggling to pay your debts and you feel like there is no way out, pick up the phone now… Read Full Review

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★★★★★

“peace of mind”

Written on: 29/10/2014 by 307Pittman (1 review written)

I found DFD extremely efficient and quick. Everything was explained simply and i now have peace of mind knowing that my IVA is in place and i will be debt free in 5-6 years instead of the rest of my life in a DMP. The staff that i dealt with were friendly and helpful. There was nothing i did'nt like i would definately recommend to a friend or family memberI… Read Full Review

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★★★★★

“Extremely Happy!!!!”

Written on: 19/10/2014 by KeithM71 (1 review written)

I just want to say that i am so happy with the level of service Debt Free Direct offered. From just an initial call every single member i spoke to was extremely helpful and took there time to explain everything in detail. They called me when they said they would, every collector turned up on time which is all you could ask for. My responsibility was to inform Debt Free Direct of my issues and fill in an income and expenditure form. All the rest has been done in house so it has taken the… Read Full Review

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★★★★★

“Friendly, reliable and reassuring”

Written on: 19/10/2014 by AngieHeath (1 review written)

I contacted DFD and explained the scenario I was in to them.. They are very good at recommending the solution what you need... I had a reprasenative come to the house and took my documents who was understanding to my situation, then all my details got passed on to an advisor who was helpful through the whole process I got a call today to say everything was approved for my IVA which has made me feel much better… Read Full Review

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★★★★★

“Total peace of mind!”

Written on: 17/10/2014 by Marial1993 (1 review written)

We were getting into a real state of despair over our debts. We got put in touch with Debt Free Direct and i think it's the best thing that could have happened. The people we spoke to could not have been more friendly or professional. I have to say i was a bit dubious at first but they totally put my mind at ease, they made the process very easy… Read Full Review

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★★★★★

“Sleeping Better Now”

Written on: 16/10/2014 by YamiletMcKay309 (1 review written)

Felt better as soon as a conversation with team had been complete They took all the worry away, Did the task they said they would do I would recommend them to any of my friends who are in a similar position Thank you… Read Full Review

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★★★★★

“Excellent”

Written on: 10/10/2014 by 183Lucas (1 review written)

Very helpful and understanding would recommend then to any one that has debt .so friendly on the phone… Read Full Review

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★★★★★

“What a fantastic company! Customer Service at its finest!”

Written on: 07/10/2014 by naweed619 (1 review written)

I have to say this organisation is the best thing I've ever called! This call has changed my life! The staff are brilliant! Very helpful and overall very reliable and efficient! I would recommend debt free direct to anyone who has had financial difficulties! I can now live my life and sleep without any nightmares! I love the fact the staff actually come into your home and talk about the process about the financial situation and it feels like you are part of the family with them! I haven't got a… Read Full Review

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★★★★☆

“A great service & reassuring company! We will recommend !”

Written on: 03/10/2014 by Lilyput (1 review written)

We have had great service and the staff are really helpful and understanding. Nothing is too much trouble. They keep us informed and ring us regularly. We really feel like we are being taken care of and feel confident about our future now. They put us at ease about everything and give us all the information and answer all our questions, making certain we understand what is going on. We have had bad experiences with other companies who have let us down badly . All we can say is thank goodness… Read Full Review

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★★★★★

“Excilent”

Written on: 03/10/2014 by 278Orr (1 review written)

All done for you excellent service friendly staff take all your needs into consideration… Read Full Review

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★★★★☆

“helped me review my finances and have changed my life”

Written on: 01/10/2014 by 342Wooten (1 review written)

I am so pleased with the service debt free direct provided. From start to finish the whole process was simple and hassle free, it will change my finances completely and my life will be so much more stress free. I can't thank debt free direct enough… Read Full Review

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★★★★★

“Best advice & helpful all the way”

Written on: 30/09/2014 by Doc67 (1 review written)

I was talked through the whole process & advised what was best solution for my situation. I was pleased with the outcome & would not hesitate to recommend you to my friends & family. They took the pressure off me which was getting me down a little. GREAT SERVICE… Read Full Review

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★★★★★

“helpful clear understanding ”

Written on: 30/09/2014

very helpful and understanding from day 1 listened and helped and gave the best advice were clear and explained everything in detail very happy thank you i would definitely recommend to anyone who needs help nothing bad or negative to write about this company… Read Full Review

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★★★★☆

“Very pleased”

Written on: 27/09/2014

I found the service I received very good and the staff very helpful… Read Full Review

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★★★★★

“Brilliant Service Highly Recommend ”

Written on: 25/09/2014 by lauren_1990 (1 review written)

tried to deal with another company who fobbed me off made me feel like i was going to loose everything and also gave me incorrect information and nearly did loose everything. The help and support from the team was amazing i finally feel like i am moving forward and something good is going to happen rather than a bleak outlook. I would highly recommend the company supports you through every step of the way don't ask for upfront fees and all paperwork is easy to fill out. JP… Read Full Review

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★★★★★

“amazing team work”

Written on: 24/09/2014 by jaeger2410 (1 review written)

Have got to praise the team for their work and advice the speed it was done with the persistent way they harried people to get a vote can't thank them enough words can't explain what I am feeling now… Read Full Review

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