Debt Free Direct Reviews - www.debtfreedirect.co.uk

★★★★☆
4.3 / 5
88% of users recommend this
  • Value For Money

Summary

"Debt Free Direct provide advice on the widest range of debt solutions on the market without obligation from consumers to progress with a solution. Their specialist debt advice and solutions are based on individual circumstances and advice is in accordance with DEMSA & OFT code of conduct. Depending on which debt solution is most appropriate they can...
  • Reduce debts into a monthly payment that's affordable to you
  • Write off what you cant afford to repay
  • Deal with your creditors"

? Ask our helpful community of experts about this product or company
Debt Free Direct www.debtfreedirect.co.uk - Ask a question now

Media Gallery for Debt Free Direct www.debtfreedirect.co.uk

Debt Free Direct www.debtfreedirect.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Total peace of mind!”

Written on: 17/10/2014 by Marial1993 (1 review written)

We were getting into a real state of despair over our debts. We got put in touch with Debt Free Direct and i think it's the best thing that could have happened. The people we spoke to could not have been more friendly or professional. I have to say i was a bit dubious at first but they totally put my mind at ease, they made the process very easy… Read Full Review

Report this review
★★★★★

“Sleeping Better Now”

Written on: 16/10/2014 by YamiletMcKay309 (1 review written)

Felt better as soon as a conversation with team had been complete They took all the worry away, Did the task they said they would do I would recommend them to any of my friends who are in a similar position Thank you… Read Full Review

Report this review
★★★★★

“Excellent”

Written on: 10/10/2014 by 183Lucas (1 review written)

Very helpful and understanding would recommend then to any one that has debt .so friendly on the phone… Read Full Review

Report this review
★★★★★

“What a fantastic company! Customer Service at its finest!”

Written on: 07/10/2014 by naweed619 (1 review written)

I have to say this organisation is the best thing I've ever called! This call has changed my life! The staff are brilliant! Very helpful and overall very reliable and efficient! I would recommend debt free direct to anyone who has had financial difficulties! I can now live my life and sleep without any nightmares! I love the fact the staff actually come into your home and talk about the process about the financial situation and it feels like you are part of the family with them! I haven't got a… Read Full Review

Report this review
★★★★☆

“A great service & reassuring company! We will recommend !”

Written on: 03/10/2014 by Lilyput (1 review written)

We have had great service and the staff are really helpful and understanding. Nothing is too much trouble. They keep us informed and ring us regularly. We really feel like we are being taken care of and feel confident about our future now. They put us at ease about everything and give us all the information and answer all our questions, making certain we understand what is going on. We have had bad experiences with other companies who have let us down badly . All we can say is thank goodness… Read Full Review

Report this review
★★★★★

“Excilent”

Written on: 03/10/2014 by 278Orr (1 review written)

All done for you excellent service friendly staff take all your needs into consideration… Read Full Review

Report this review
★★★★☆

“helped me review my finances and have changed my life”

Written on: 01/10/2014 by 342Wooten (1 review written)

I am so pleased with the service debt free direct provided. From start to finish the whole process was simple and hassle free, it will change my finances completely and my life will be so much more stress free. I can't thank debt free direct enough… Read Full Review

Report this review
★★★★★

“Best advice & helpful all the way”

Written on: 30/09/2014 by Doc67 (1 review written)

I was talked through the whole process & advised what was best solution for my situation. I was pleased with the outcome & would not hesitate to recommend you to my friends & family. They took the pressure off me which was getting me down a little. GREAT SERVICE… Read Full Review

Report this review
★★★★★

“helpful clear understanding ”

Written on: 30/09/2014

very helpful and understanding from day 1 listened and helped and gave the best advice were clear and explained everything in detail very happy thank you i would definitely recommend to anyone who needs help nothing bad or negative to write about this company… Read Full Review

Report this review
★★★★☆

“Very pleased”

Written on: 27/09/2014

I found the service I received very good and the staff very helpful… Read Full Review

Report this review
★★★★★

“Brilliant Service Highly Recommend ”

Written on: 25/09/2014 by lauren_1990 (1 review written)

tried to deal with another company who fobbed me off made me feel like i was going to loose everything and also gave me incorrect information and nearly did loose everything. The help and support from the team was amazing i finally feel like i am moving forward and something good is going to happen rather than a bleak outlook. I would highly recommend the company supports you through every step of the way don't ask for upfront fees and all paperwork is easy to fill out. JP… Read Full Review

Report this review
★★★★★

“amazing team work”

Written on: 24/09/2014 by jaeger2410 (1 review written)

Have got to praise the team for their work and advice the speed it was done with the persistent way they harried people to get a vote can't thank them enough words can't explain what I am feeling now… Read Full Review

Report this review
★★★★★

“Very helpfull and took care of any problems or...”

Written on: 23/09/2014 by DevonWhalen360 (1 review written)

Very helpfull and took care of any problems or questions I had… Read Full Review

Report this review
★★☆☆☆

“no correspondence again”

Written on: 22/09/2014 by Daley489 (1 review written)

I am in my last year of a 7 year IVA and they try to get equity but we hadn't enough, so they said they were going to a meeting to try and get it extended. our terms and conditions state that in the event that there is not enough equity, they cannot extend which is what we were told in the beginning. 3 weeks later I had had no reponse on the outcome of the meeting so I rang and found out they have extended it and apparently no meeting was held. there was no one who I could speak to about this… Read Full Review

Report this review
★☆☆☆☆

“please think very carefully before using DfD ”

Written on: 22/09/2014 by niCarroll366 (1 review written)

I have been with this company for 4 years in an IVA.Initially they,could not have been more helpful but as soon as you sign up their whole attitude towards you changes! They work on a commission basis so the more they get you to pay the more they receive so they will change your allowances to fit with their figures.We have just been informed that there is no longer allowance for child's pocket money!!!!and despite a huge reduction in salary following redundancy they want to take all redundancy… Read Full Review

Report this review
★★★★☆

“IVA”

Written on: 20/09/2014 by GideonNelson (1 review written)

I am very happy with the speed and professionalism my case has been dealt with. I just wish I had contacted your company sooner. Many thanks… Read Full Review

Report this review
★★★★★

“"Support" ”

Written on: 17/09/2014 by char33 (1 review written)

Was always well informed of what was going on and the support and guidance though the whole process made what seemed to be something monumental much more easier. … Read Full Review

Report this review
★☆☆☆☆

“Don't sacrifice the future for now! Don't go near them! ”

Written on: 16/09/2014 by 127Greene (1 review written)

This is unbelievable! We paid our last payment in August 2013 and despite assurances that completion was imminent we are still waiting for our closure certificate that we would be able to use to rebuild our credit score. We didn't go bankrupt, we didn't shed responsibility for our debt. We have paid the vast majority back and in the process learned a very hard lesson and spent 7 years budgeting every penny spent. We don't ever want to lend irresponsibly again but want to have the chance, with… Read Full Review

Julesrmorrison's Comment

Written on: 10/10/2014

I am having exactly the same problem. I think its terrible when you spend all those years paying it bsck and budgeting and i also never want to be in that situation. I am also waiting for my closure certificate since end Feb. How are you supposed to build up your credit rating again if you have to wait months or even year's
its Discusting.

Reply to this comment

Why2014's Comment

Written on: 20/10/2014

Sorry - in review below I meant certificate says October 2014 despite final payment taking place in August 2013

Reply to this comment

Fay1982's Comment

Written on: 13/10/2014

I have had the exact same issue! I paid a full and final settlement in August 2012, I was told 3-6 months Id get the completion certificate. I phoned after 3 months and told whoever told me that was incorrect and its 6-9 months. I phoned again after about 7 months and was told there was a disputed regarding VAT from when my account was acquired (I was originally with Soencer Hayes), although it had nothing as such to do wit my account specifically, but it couldn't be completed until that was resolved. Then I got asked for a signed PPI form AGAIN (about the 5th time) which was causing even further delays. I finally received my certificate in July 2014, but the date on it is June 2014, TWO YEARS AFTER I made payment. I just phoned them to get them to change the date and they said they won't but wouldn't give a definitive answer as to why. So I've reported it to the financial ombudsman service who are now processing the complaint. Like you say this is the past, and I'm STILL being hindered with getting a mortgage from something I paid off over 2 years ago, which is ridiculous! I would advise anyone thinking about doing an IVA with DFD to absolutely NOT consider it, you'd be better off going agreeing with your lenders independently or going bankrupt!!!

Reply to this comment

Why2014's Comment

Written on: 20/10/2014

We have finally received our certification of completion. It is dated October 2014 despite our final payment taking place in August 2014. I truly believe that the only reason we haven't waited longer is because I have pushed it and approached our MP as well as making formal complaints. We were told that we could only approach the financial ombudsman with complaints regarding initial advice and set up rather than the administration of the IVA. Surely advice throughout i.e. Completion taking place 6 months after final payment should come under this remit too! I also agree with Fay1982 - the completion certificate should be dated having regard to final payment, not the date at which a negligent company finally decides to do their job! Onwards and upwards- I am sending the certificate off to the credit reference agencies tomorrow to start rebuilding our credit history. I will however never recommend this process to people and will be taking an interest in other peoples experiences. If you get anywhere with the financial ombudsman please let me know!

Reply to this comment
Report this review Read 4 Comments
★★★★★

“Amazing helpful service ”

Written on: 16/09/2014 by Ashleighc1934 (1 review written)

Amazing from start to finish! Took away any stress or worries I had! Felt like a massive weight has been lifted off my shoulders and now I can get on with my life without worrying I can't afford payments! Very helpful staff through out the whole process! I would definitely recommend to friends or family!… Read Full Review

Report this review
★☆☆☆☆

“SAY NOoooooooo!!!!”

Written on: 05/09/2014 by 292RussoItalian (1 review written)

Was with debt management plan for 7 yrs suppose to only be over 10 but after 7 they said we had another 94 months till completion SO like a idiot thought I'd go on dfd as someone had said to me about a government one and it was free no charges after the call saying we cut interest and charges no fees just a small percentage and after 5 yrs I'll be debt free sounds like a dream but they are liars !!! Been in iva for nearly 3 yrs paying 222 a month payment just gone up to 270 for last 24 months… Read Full Review

Report this review
overview