Debt Free Direct Reviews - www.debtfreedirect.co.uk

★★★★☆
4.3 / 5
89% of users recommend this
  • Value For Money

Summary

"Debt Free Direct provide advice on the widest range of debt solutions on the market without obligation from consumers to progress with a solution. Their specialist debt advice and solutions are based on individual circumstances and advice is in accordance with DEMSA & OFT code of conduct. Depending on which debt solution is most appropriate they can...
  • Reduce debts into a monthly payment that's affordable to you
  • Write off what you cant afford to repay
  • Deal with your creditors"

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Latest Reviews

★★☆☆☆

“only interested in new customers”

Written on: 22/07/2014 by SharonMcDougall (1 review written)

when i first used them they helpd a lot after about two years into a five year debt plan they start to change your supervisor around thats when the trouble starts they send you forms say you have to fill them in you do and then they reply saying you have breached your iva because you never sent the form to them even when you know you did they start phoning you all times of the day to ask you to send forms you have already sent they ignore emails from you its actully worse then your lenders the… Read Full Review

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★☆☆☆☆

“No end in sight. !”

Written on: 19/07/2014 by Alessandra88 (1 review written)

All the good reviews are obviously posted by DFD or people who have not come to the end of thier IVA ! I have just been informed I have to take a £7500 secured loan from a sister company of debt free direct to finish my IVA. I owed £18000 and so far have paid then £16000. The loan will apparently be over 15 years according to thier final settlement team. That's about £15000 . How is this debt free. They are out to extort as much as possible. I will not be paying needless to say ! Beware ! … Read Full Review

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★☆☆☆☆

“leave well alone”

Written on: 06/07/2014 by Sloanqs1963 (1 review written)

please stay away from this company.they just rip money off you.i entered an iva with them and its the worst thing ive ever done.the charges constantly keep going up and up without any reason.ive got six different summarys of charges all with different fees none of which match previous fees.i claimed ppi,and they took 1500 pound fee for claiming when it was me who claimed .ive been fighting to get that money back for over a year and still no joy.i have constantly waited on the phone for… Read Full Review

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★☆☆☆☆

“Expensive, slow & incompatant”

Written on: 01/07/2014 by 5Hernandez (1 review written)

I took out an IVA nearly 6 years ago. In the end with the £10K fee DFD charge I payed back 34K out of 36K. That aside I did and it was a single payment (That they kept trying to increase). It has been 9 months sinse I finished paying and have not recieved my completion certificate. I had two calls the first to tell me that it would be issued shortly the second to say I still had 18 months to run on the IVA (this was a couple of days ago) Do they know what they are doing. There also seems to be… Read Full Review

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★☆☆☆☆

“Awful Company”

Written on: 06/05/2014 by Tony451 (1 review written)

I started my IVA in april 2007 with a company that DFD then bought out two years later, as DFD charges were higher my IVA had to run for an extra year. I finished IVA over a year ago and completed ALL PPI claim forms which came back clear. Still waiting for completion certificate and chase on a weekly basis!!! DO NOT USE… Read Full Review

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★☆☆☆☆

“DO NOT TRUST”

Written on: 16/04/2014 by AinsleyMcCormack58 (1 review written)

We have an IVA with debt free direct, and they are a terrible company! when we went in to the IVA we were assured this was right for us and would be manageable.....turns out it they have put us in more debt than before and they are squeezing every last penny out of us! we cannot get credit or contracts for mobiles, car insurance is a difficult.....and Debt free direct have generally ruined us! also you can NEVER get through to them or sort anything out as this 'supervisor' does not seem to… Read Full Review

Disgusted01's Comment

Written on: 23/05/2014

Notwithstanding the overall star rating which, from what I gather from other sources, is deliberately and falsely skewed in favour of DFD, this company has clearly duped a lot of people into false hope, and in my opinion fraudulently used peoples PPI refunds to line their own pockets. If It weren't for the PPI theft by the unscrupulous banks in the first place, most of these people would not have incurred the levels of debt to force them into IVA in the first place! Liken it to a mugger stealing your money, being caught & forced to return it to you only for the authorities to then make you give your own money back to the person who mugged you in the first place! Good result for the mugger and not at all good for us "The Mugs". It's our own fault for putting up with it - anybody want to form a pressure group to lobby those lard asses in Parliament and get their snouts out of the expenses trough and represent those people like IVA highway robbery???

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★★★☆☆

“Deed of assignment time scale”

Written on: 26/02/2014 by HowardClancy330 (1 review written)

Hi everyone, I have completed my IVA with this company and I havn't had my certificate in over 2 years because of the pursuit of the PPI on the creditors behalf. Just before Xmas they sent me a deed of assignment in order that they may close my case which I sent back to them but when I contacted them to confirm that they had it,they send yes they did and then I received an email from a member of staff stating that they had not.After sending out up to 4 deeds of assignments… Read Full Review

Disgusted01's Comment

Written on: 23/05/2014

Please remember that PPI is your own money falsely obtained from you in the first place. Why on Gods earth would you assign it back to them. Jesus had the right idea when he chucked them out of the Temple! If people don't organise an stand up to this injustice then there is little hope or example to set for future generations!

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★★★☆☆

“BE AWARE house owners, before taking out an...”

Written on: 20/02/2014

Even though DFD are helpful and give good advice helping you decide whether an IVA is for you, depending individual circumstances!! BE AWARE they do not tell you before! accepting the IVA, that in the 4th year of your agreement, you could be forced to remortgage your home or even forced to sell it!! if you have more than 5% equity in your home......to pay off the remaining 50% of your outstanding debt.I personally was not informed of this!! WHY wasn't I!! This is very important and should be… Read Full Review

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★★★★★

“Helpful,friendly and efficient.”

Written on: 12/02/2014

I spoke to an assistant,(KM), today about a problem i was having and was immediately put at ease.I found the said assistant very friendly,clear and efficient.By the end of the conversation my problem had been dealt with very quickly and any fears or misgivings i had had been dealt with.Cannot ask for more… Read Full Review

Disgusted01's Comment

Written on: 22/05/2014

Whoever wrote this review either works for DFD or is a novice. If new to DFD then rest assured that it will not be long before you swallow those words and eat your hat for desert!. By the time these bloodsuckers are done with you you'll be bald as a coot with the amount of hair you will have pulled out through utter frustration if you haven't jumped off the nearest tower block!!!

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★★★★★

“Very satisfied”

Written on: 08/02/2014 by kane2308 (1 review written)

Km was very helpfull and extremly polite and made me feel at ease. Nothing seemed to much trouble and was very forthcoming with information that could help me in the future… Read Full Review

Disgusted01's Response to kane2308's Review

Written on: 23/05/2014

Beware of Greeks bearing gifts methinks!

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★★★★☆

“Easy to talk to!”

Written on: 31/01/2014

I was feeling really stressed because I am struggling with money. I needed a payment holiday as I need to catch up my council tax Feb and March before end of tax year. I felt quite comfortable talking to this staff member. She made me feel I was relevant. After she told me that it was ok to have the payment holiday I asked if I could discuss my situation. We were able to calculate income and outgoings and then reduce my payments temporarily so that I can catch up with myself… Read Full Review

Disgusted01's Comment

Written on: 23/05/2014

Heading from being stressed to total distress and despair! Do not be fooled by their sympathetic attitude - they are trained to be false and insincere. Come into my parlour said the spider to the fly!

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★★★★★

“PROFESSIONAL & FRIENDLY STAFF”

Written on: 22/01/2014

A big thank you to all the staff at DFD, friendly professional staff, would recommend to any one who needs help… Read Full Review

Disgusted01's Comment

Written on: 23/05/2014

Which member of staff are you, the MD sounds like!

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★★★★★

“Fab”

Written on: 15/01/2014

Had difficulty with payment, spoke with account mangement team and talked through problem, rep was great and really re assuring and very helpful. Put my mind at rest and allowed us to concentrate on getting back on track with our agreement. Helps to take pressure off knowing you are dealing with a professional team. KM… Read Full Review

Disgusted01's Comment

Written on: 23/05/2014

DFD professional??? You're 'avin' a larf!

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★★★★★

“Wheneve i have needed to contact debt free direct i...”

Written on: 12/01/2014

Wheneve i have needed to contact debt free direct i have always had excellent customer service, All members of staff listen to your needs and do their upmost to help you, They certainly do not judge you!! I have never been worried to phone and seek advice.I spoke to someone with the initials K.M on this occassion who listened to my dilema and was able to reassure me and give me peace of mind… Read Full Review

Disgusted01's Comment

Written on: 23/05/2014

KM seems to be the only member of staff the have. No wonder nothing gets done!

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★★★★★

“Should have done it ages ago!”

Written on: 10/01/2014

D.F.D is the best people to deal with. They are non judgmental & very patient - nothing is too much trouble. They are always on the end of the phone line where you can speak to a person about your account & discuss matters there & then. they give you straight forward advice. It is a very personal service - their adviser comes to you in your home & sorts out the necessary paperwork. The advice pack comes in a plain white envelope with no advertising on it what so ever. So no one could… Read Full Review

Disgusted01's Comment

Written on: 23/05/2014

Believe me chronic will eventually lead to critical with these gangsters!

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★★★★☆

“Helpful and polite”

Written on: 30/12/2013 by Knomie (1 review written)

Have had a very positive experience and would recommend these people to anyone needing help with large debt problems. RO was always helpful and honest… Read Full Review

Disgusted01's Response to Knomie's Review

Written on: 23/05/2014

Helpful & honest? Mmmm!

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★★★★★

“best advice they have gave me”

Written on: 27/12/2013 by ss05 (1 review written)

I think dfd have gave me the best advice and now I am in iva so hope all goes well I had such a big debt didn't know what to do thanks dfd they have sorted it out would definitely recommend them now I can get my life back on track… Read Full Review

Disgusted01's Response to ss05's Review

Written on: 23/05/2014

We can't possibly be referring to the same people, sure your not thinking of DFS or similar?

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★★★★★

“Excellent”

Written on: 27/12/2013

Want can I say, my husband & I were worried about are debts, Debt Free Direct were brilliant, they were very helpful and put us at ease and they sorted everything out for us. Now we can look forward to are future and becoming debt free… Read Full Review

Disgusted01's Comment

Written on: 23/05/2014

With rose tinted specs no doubt!

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★★★★★

“Best”

Written on: 27/12/2013 by Fikret2006 (1 review written)

Great service would recommend feel great… Read Full Review

Disgusted01's Response to Fikret2006's Review

Written on: 23/05/2014

Good for you - miracles do happen after all if your review is correct!!!

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★★★★★

“DEFINATELY GO WITH THESE PEOPLE THEY EXCELLENT”

Written on: 23/12/2013 by dfdcustomer (1 review written)

What can I say but THANK YOU. My Husband decided to leave me on the 15th November and I had all the bills, house and debt plus a child to sort out. I was so stressed and didn't know where to go. Previous to this we were in a joint debt management plan with CCS aka now called Step Change. As Step Change Debt Management Team was helpful they put me through to an IVA department to setup on my own and I found the staff to be a little rude and abrupt, and kind of upsetting. This however… Read Full Review

Disgusted01's Response to dfdcustomer's Review

Written on: 23/05/2014

Let's see how you feel in 6 years time

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