Debt Free Direct Reviews - www.debtfreedirect.co.uk

★★★★☆
4.3 / 5
683
87% of users recommend this
  • Value For Money

Summary

"Debt Free Direct provide advice on the widest range of debt solutions on the market without obligation from consumers to progress with a solution. Their specialist debt advice and solutions are based on individual circumstances and advice is in accordance with DEMSA & OFT code of conduct. Depending on which debt solution is most appropriate they can...
  • Reduce debts into a monthly payment that's affordable to you
  • Write off what you cant afford to repay
  • Deal with your creditors"

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Latest Reviews

★★★★★

“They where very helpful and took time to explain each step”

Written on: 30/08/2015

Thank you guys for your dedication and your great services… Read Full Review

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★★★★★

“Straightforward no fuss guidance”

Written on: 25/08/2015

Talked me through my options. Once a decision was made which wasn't hard! I was walked step by step through the process. Totally painless! Stellar service!… Read Full Review

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★★★★★

“Absolutely Brilliant would highly recommend PERFECT”

Written on: 20/08/2015 by Kenney1956 (1 review written)

I would highly recommend this service to anyone who is struggling and worrying where money is concerned. My options were Bankruptcy or IVA I decided on the IVA Adi wanted to pay my way out of my mess. I saw the advert on Facebook and I admit I was sepitcal about it was it a ligitable product and service but WOW the whole thing has blown me away. From the very first contact it has been fast easy and stress free. Everyone I spoke to was lovely so friendly and helpful nothing was too much… Read Full Review

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★★★★★

“Best company to help people out of their debt”

Written on: 14/08/2015 by 1960Bennett (1 review written)

I am very happy with the way IVA or debt free direct company handle things from beginning to the end. Please I am inviting other people to to follow the same step to resolve their debt issues. This company always answer any questions you will have in mind regarding your debt regardless how many companies and how much you own them. They even give you freedom to contact them and to who you prefer discuss your matter… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 13/08/2015 by MichaelaLevesque411 (1 review written)

These people are a nightmare to deal with. Numerous unsolicited e mails, wrong advice and totally incompetent. Numerous hours on the phone on hold… Read Full Review

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★★★★★

“Absolutely fantastic service ”

Written on: 13/08/2015 by Jaidynd224 (1 review written)

Absolutely fantastic service with you all the way to lifting your burden and giving you freedom to live again with peace of mind… Read Full Review

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★☆☆☆☆

“Don't want to know”

Written on: 05/08/2015 by Scamartist (1 review written)

At the time seemed my only way out if only I waited few extra months to review my situation..dft take the mick they never answer your calls cause the longer u stay on the more money they get by calling a 0844 number plus customers service is a joke and completed my 5 year contract with them but still no certificate or contact for 7 months??defi stay away… Read Full Review

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★☆☆☆☆

“Unacceptable behavior”

Written on: 05/07/2015 by Roses152 (1 review written)

How long do you have to wait for phone to be answered. Over an hour an hour on two consecutive nights. For god sake I'm paying for this call. Shocking treatment of people who are using this service for a reason. I feel like you are taking fees and then dismissing any problems without any feelings for your clients. You are quick to find fault. Something needs to be done with your staffing levels or have a service to take a number for call back … Read Full Review

Iva1's Comment

Written on: 26/07/2015

I totally agree. First year I was in an Iva they were helpful nod seemed to care. Ever since they have been rhubarbt Must be struggling even letters are on photocopied paper. The supervisor of your case you can never speak to.. I did an Annual review and they took 9 months to come back to me. Sent a man round to collect my forms who was so useless I had to scan them myself anyway. Defeated the object. I pay a fortune each month it's a trick don't do it

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★☆☆☆☆

“Worst mistake of my life”

Written on: 09/06/2015 by Penelopeq3 (1 review written)

If you are thinking of an IVA or any other plan DO NOT use this company ever, they should not be allowed to trade, their customer service is disgusting, their whole set up is beyond appalling.Read other reviews and you will get the picture, they enjoy ruining peoples lives not helping them… Read Full Review

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★★★★★

“Great company and staff very reassuring. ”

Written on: 22/05/2015 by wqBullock217 (1 review written)

Very pleased with Dfd pleasant staff who are reassuring with your case .I feel so much better about a iva now and looking forward to being debt free at the end of my term.i would recommend this company to anyone who is having financial difficulties… Read Full Review

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★★★★☆

“Very detailed advice ”

Written on: 02/05/2015 by Kaylee18 (1 review written)

I found the process from start to set up very easy. I feel I was listen too and given all the right advice. I felt like I was treated fairly and as an individual to my current circumstances. The only delay was waiting for a creditor to send details and I feel I had to keep calling to ask for an update. I appreciate you've now called me to advise you had the information and it's all agreed however it would of been nice for an update phone call in between or email. Overall very happy and thank… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

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★★★★★

“I feel as though a great weight has been lifted”

Written on: 30/04/2015 by Giadai362 (1 review written)

I liked the way my situation was handled informed every step of the way by friendly staff members great advice it has been a great weight lifted .would reccommend debt free direct to anyone needs the help to get out of the money worries I liked every thing about the progress and help from the staff to me there was nothing not to like as long as you are straight forword and honest about your circumstances… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

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★★★☆☆

“Never pick up the phone”

Written on: 30/04/2015 by EddieMcClellan (1 review written)

Been on the line 20mins this is not the first time I'm so annoyed only got a mobile quick enough to take the monthly amount… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

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★★★★★

“Helpful friendly advice and good communication”

Written on: 30/04/2015 by 359Barnes (1 review written)

I have been suffering with mental illness for a number of years and had ended up in financial difficulty. Debit free direct staff were helpful and reassuring with their knowledge and provided me with a solution which would benefit me and my family. Throughout the process of setting up my IVA I was dealt with professionally and felt that the staff dealing with my case really cared about doing the right thing to support me through this difficult period of time… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

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★★★★★

“VERY GOOG& HELP FULL & WOOD RECMMEND THEM THAY DID...”

Written on: 25/04/2015 by ZaniyahMorrow350 (1 review written)

VERY GOOG& HELP FULL & WOOD RECMMEND THEM THAY DID EVER THING THAY COOD FOR ME… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

Reply to this comment
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★★★★★

“Lovely friendly people who listen as well as advise ....”

Written on: 18/04/2015 by JulianHarris154 (1 review written)

Lovely friendly people who listen as well as advise . I felt relieved and happy after knowing that someone is listening to me and making their priority to help me x I would recommend to family and friends x… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

Reply to this comment
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★★★★★

“very helpful and understanding, they are there when...”

Written on: 16/04/2015

very helpful and understanding, they are there when you need them, also good when you email them. really happy i used them… Read Full Review

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★★★★★

“what a service”

Written on: 15/04/2015 by 171King (1 review written)

I couldnt believe how easy debt free direct changed my life. I went from being worried sick to being in safe hands and worry free. All staff are helpful and very understanding. I would recommend. The process from the first phone call to when everything was set up was amazing. I wish I had called earlier.There was nothing I didn't like about the process. Thank you for all your help and getting me and my family back on track and having a brighter future… Read Full Review

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★★★★★

“Excellent ”

Written on: 09/04/2015 by xhSerrano41 (1 review written)

they have provides me excellent service and they been going through every single details which very helpfull to me thanks… Read Full Review

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★★★★★

“IVA”

Written on: 01/04/2015

From start to finish the service I received was excellent, staff were very polite and helpful in every stage… Read Full Review

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