Debt Free Direct Reviews - www.debtfreedirect.co.uk

★★★★☆
4.3 / 5
674
87% of users recommend this
  • Value For Money

Summary

"Debt Free Direct provide advice on the widest range of debt solutions on the market without obligation from consumers to progress with a solution. Their specialist debt advice and solutions are based on individual circumstances and advice is in accordance with DEMSA & OFT code of conduct. Depending on which debt solution is most appropriate they can...
  • Reduce debts into a monthly payment that's affordable to you
  • Write off what you cant afford to repay
  • Deal with your creditors"

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Latest Reviews

★★★★★

“Great company and staff very reassuring. ”

Written on: 22/05/2015 by wqBullock217 (1 review written)

Very pleased with Dfd pleasant staff who are reassuring with your case .I feel so much better about a iva now and looking forward to being debt free at the end of my term.i would recommend this company to anyone who is having financial difficulties… Read Full Review

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★★★★☆

“Very detailed advice ”

Written on: 02/05/2015 by Kaylee18 (1 review written)

I found the process from start to set up very easy. I feel I was listen too and given all the right advice. I felt like I was treated fairly and as an individual to my current circumstances. The only delay was waiting for a creditor to send details and I feel I had to keep calling to ask for an update. I appreciate you've now called me to advise you had the information and it's all agreed however it would of been nice for an update phone call in between or email. Overall very happy and thank… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

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★★★★★

“I feel as though a great weight has been lifted”

Written on: 30/04/2015 by Giadai362 (1 review written)

I liked the way my situation was handled informed every step of the way by friendly staff members great advice it has been a great weight lifted .would reccommend debt free direct to anyone needs the help to get out of the money worries I liked every thing about the progress and help from the staff to me there was nothing not to like as long as you are straight forword and honest about your circumstances… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

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★★★☆☆

“Never pick up the phone”

Written on: 30/04/2015 by EddieMcClellan (1 review written)

Been on the line 20mins this is not the first time I'm so annoyed only got a mobile quick enough to take the monthly amount… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

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★★★★★

“Helpful friendly advice and good communication”

Written on: 30/04/2015 by 359Barnes (1 review written)

I have been suffering with mental illness for a number of years and had ended up in financial difficulty. Debit free direct staff were helpful and reassuring with their knowledge and provided me with a solution which would benefit me and my family. Throughout the process of setting up my IVA I was dealt with professionally and felt that the staff dealing with my case really cared about doing the right thing to support me through this difficult period of time… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

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★★★★★

“VERY GOOG& HELP FULL & WOOD RECMMEND THEM THAY DID...”

Written on: 25/04/2015 by ZaniyahMorrow350 (1 review written)

VERY GOOG& HELP FULL & WOOD RECMMEND THEM THAY DID EVER THING THAY COOD FOR ME… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

Reply to this comment
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★★★★★

“Lovely friendly people who listen as well as advise ....”

Written on: 18/04/2015 by JulianHarris154 (1 review written)

Lovely friendly people who listen as well as advise . I felt relieved and happy after knowing that someone is listening to me and making their priority to help me x I would recommend to family and friends x… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

Reply to this comment
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★★★★★

“very helpful and understanding, they are there when...”

Written on: 16/04/2015

very helpful and understanding, they are there when you need them, also good when you email them. really happy i used them… Read Full Review

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★★★★★

“what a service”

Written on: 15/04/2015 by 171King (1 review written)

I couldnt believe how easy debt free direct changed my life. I went from being worried sick to being in safe hands and worry free. All staff are helpful and very understanding. I would recommend. The process from the first phone call to when everything was set up was amazing. I wish I had called earlier.There was nothing I didn't like about the process. Thank you for all your help and getting me and my family back on track and having a brighter future… Read Full Review

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★★★★★

“Excellent ”

Written on: 09/04/2015 by xhSerrano41 (1 review written)

they have provides me excellent service and they been going through every single details which very helpfull to me thanks… Read Full Review

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★★★★★

“IVA”

Written on: 01/04/2015

From start to finish the service I received was excellent, staff were very polite and helpful in every stage… Read Full Review

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★★★★★

“Fantastic!si highly recommend! ”

Written on: 31/03/2015 by Sutton94 (1 review written)

Debt free direct have been fantastic from the very first phone call I made to them! After trying a number of debt helplines debt free direct are by far the best!they offered me brilliant advice and have got my plan set up really quickly and have been so helpful and reassuring in the process! I now feel like a huge weight has been lifted thanks to debt free direct!!!… Read Full Review

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★★★★★

“Huge Relief Thanks to Debt Free Direct ”

Written on: 24/03/2015 by Dobsonlt245 (1 review written)

My husband and I have just received the call to confirm our IVA is going ahead and I can't tell you how huge the sense of relief is. It feels as though a huge weight has been lifted but that we're still taking responsibility for our financial decisions. Debt Free Direct staff were amazing from the very start of the process and we were kept informed at every stage. Everyone was friendly throughout our dealings and at no point did we feel judged about our financial situation. Just a brilliant… Read Full Review

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★★★★★

“Advice and experience”

Written on: 01/03/2015 by Diana405 (1 review written)

Debt Free Direct, were fantastic in helping me sort out my finances. I gave them my details and then signed some forms after having their services explained to me and left the rest to them. They are very afficient and polite and try to help in anyway they can to get the best for you. I have entered into a IVA programme with them and would recommened others to do the same… Read Full Review

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★★★★★

“wow I feel better”

Written on: 27/02/2015 by MaribelDavis304 (1 review written)

How much better do I feel answer is quite simply fantastic .I can honestly say that there's a weight taken off my back and I can get on with my life and not worry about who's knocking at my door .you are not alone with debt free direct .They will help you find a solution to your worries .the hardest part is just plucking up the courage to admit you need help With your finances .so go on you can do it .they do the hard bits you simply make a call… Read Full Review

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★★★★★

“Wow”

Written on: 20/02/2015 by JennyRoach446 (1 review written)

I im so happy that debt free is helping me to get my life back I so thankful for all the help I can get and thank you again this is one off best day in my life wan I get this call and want ok for me you all work hard for me I like it this will make definition… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

Reply to this comment
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★★★★★

“Excellent service ”

Written on: 19/02/2015

The help and support off everyone at debt free direct has been fantastic. They gave me all my options and helped me make the right decision for me and my family. It has been a very upsetting time for me and i could not sleep at night and I am asthmatic so the stress and worry has not helped. Now with the help and support off debt free direct I am now going into a IVA. It feel like a huge weight as been lifted off my shoulders. Not only do they offer advice about how to resolve your debt they… Read Full Review

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★☆☆☆☆

“liars and rip off merchants”

Written on: 09/02/2015 by LuzBrown (1 review written)

After initially being told they don't touch your home they are now insisting I apply for equity release which will leave me trying to find money to pay my interest only mortgage next year. After seeing a recent credit report I see that a couple of my creditors balances have actually increased. I should have definitely checked out other options before going with DVD but being desperate I feel I've been taken advantage of by this company… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

Reply to this comment
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★☆☆☆☆

“Avoid like the plague!”

Written on: 31/01/2015 by 402Carey (1 review written)

We made the mistake of signing up for a joint IVA, prior to this things had gone ok with a debt management plan, firstly they don't tell you that they take their fees first, plus an annual cut for bank account fees, when you get into difficulties they drop you like a stone. Dud to loss of my job they firstly wanted to know if their was any redundancy payment, because if there was they wanted it all, secondly they will happily convene a meeting if creditors at a cost of £500 to your account… Read Full Review

Fujitsupoo's Comment

Written on: 04/02/2015

Shocking Company will rip you off and you will get in much more debt! BEWARE

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Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

Reply to this comment
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★☆☆☆☆

“Debt Free Direct Terrible Custoimer Service”

Written on: 05/01/2015 by 194Abernathy (1 review written)

After waiting 18 months to receive my Certificate of Completion (Debt Free Direct blamed PPI, PPI blamed DFD etc.), I noticed 8 months after that I was still on the Insolvency Register. I called to ask them why and they assured me that they had sent all relevant paperwork to the Insolvency Register, the lady managed to advise this of me despite of not asking my name, address, policy number etc. The lady then advised that DFD do not follow up either and it was down to me to get it sorted. I… Read Full Review

Dmpexpert's Comment

Written on: 15/05/2015

When the Financial Conduct Authority came into action in April 2014, they conducted a thorough investigation of Lawrence Charlton and all of their 14 associated Debt Management Brands. They found that LC were withholding just over £750,000 of their clients' money and have been holding it for many years. This is due to the fact that when they issues cheques and BACS payments to creditors, if any details are incorrect the payments are sent back. The issues with this is that LC have no process for what to do with that money when it is returned and so have been holding this money for years as it continues to grow. They are currently in the process of trying to return this money to their clients. Some people are being refunded pence, others thousands.

The issue with this is that they are not telling their clients that in accordance to UK Financial Laws, their clients are entitled to claim interest on this money for the length of time it has been held for at the current rate of interest set by the Bank of England.

I urge anyone who has any affiliation with Lawrence Charlton, Debt Free Direct, the Fairpoint Group and any of their affiliated brands to get in touch with them and request your money back plus the interest you are legally owed.

I worked with these guys in a middle management position for 3 years and I've seen the underhanded and deceitful lengths they will go to in order to cover up the truth. Please get in touch with them as you have nothing to lose and a lot to gain.

Reply to this comment
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