Top Cashback Reviews - www.topcashback.co.uk

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Latest Reviews

“Complete rip off site”

Written on: 21/07/2015 by BrianStubbs (1 review written)

They charged me £5 for the plus service that I never signed up for. When I reported this to them they refused to refund me even though I never used any of the plus services (as I never realised I was a member). They have unacceptable practices and evil customer service. … Read Full Review

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Topcashback.co.uk's Response to BrianStubbs's Review

Written on: 22/07/2015

Hi,

I am sorry to hear that you are not happy with Plus Membership. I can assure you every new member that signs up gets an email to explain that you start your account as a Plus Member. However, we do want all our members to be on an account level that best suits them which is why all members have 30 days to switch their account. In addition to that if a member gets in touch part way through a year we will endeavour to help them be on the account level that they want to be on.

Plus Members get a range of benefits; not only financially like through tell a friend and top up bonuses, but also through other ways like through lack of sponsored adverts on our site.

What I can assure you is that our Customer Service Team is certainly not 'evil'. Each member of the Team goes through a lot of training to make sure that we keep to our fair play principles. In regards to Plus Membership it would be very difficult for us to make a decision to waive one members deduction when a full year of Plus Membership has been completed, in comparison to a member that has achieved the same level of benefits and still pays the same level of admin fee.

While I understand you may find this disappointing we do have to bear all members in mind when making these decisions.

Best wishes,

Matt

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“DO NOT USE TOPCASHBACK SITE”

Written on: 11/06/2015

Like many others on here. In May 2014 I took out car insurance via this web site and to date (over a year now) NO cashback and I have stopped holding my breath in the hope of ever geting any cashback! I too keep getting the usual fob off stories from the customer support, but I'm not convinced they do anything or are really bothered with trying to resolve issues. These sites should be closed down, so people can just buy goods via normal channels without being beguiled by these sites offering… Read Full Review

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Topcashback.co.uk's Comment

Written on: 18/06/2015

Hey,

I am really sorry you haven't been paid this cashback just yet. I can assure you the cashback network will continue to investigate your cashback until it is resolved and I can only apologise if this has passed it's estimated payable date.

I am sorry to read you think all cashback sites should be closed down. We do try and make clear that cashback should be seen as a thank you or a bonus for making a purchase, rather than as an incentive to purchase a product.

Without cashback sites the cashback would just go to websites who display adverts or search engines and so we think it is a great that instead of them getting the money we can pass this onto you.

Best wishes,

Matt

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“Customer service is very poor”

Written on: 26/05/2015 by gabrielchase2 (3 reviews written)

The site is great and the cashback is great but I had a simple problem and reported it to Customer Services and they took 3 days to reply which is fine but I just had to give them a very short reply and 4 days later I still haven't received a response. If I was a free member I could understand but I paid to be a "plus" account and I don't think I should be paying for a service that doesn't take care of it's paying customers. If you are sure you won't have a problem that needs Customer… Read Full Review

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Topcashback.co.uk's Response to gabrielchase2's Review

Written on: 27/05/2015

Hi,

Thank you for your kind comments about the service of the site we offer.

I am very sorry to hear however, that you feel our response times were not as fast as you expected. We are continually looking at ways to improve our Customer Service and will always do our very best to get back to members as fast as we physically can.

As i'm sure you can appreciate we do believe each member who has a query should be replied to as quickly as possible, whether they are a Plus Member or a Classic Member. Plus Members do receive a very large amount of added benefits including a 5% top up bonus for transactions as well as increased tell a friend bonus rates.

This months especially has been an extremely busy month for us mainly due to the bank holidays we have had this month and so it has meant we are taking a day or so longer to get back to members. However, I will certainly pass your comments on as we do value our members and their comments.

Best wishes

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Gabrielchase2's reply to Topcashback.co.uk's Comment

Written on: 27/05/2015

Hi

I understand what you are saying but I think that once a support ticket is opened it should be replied to faster. As it happens, my issue was resolved later that day not long after writing this review.

I do value the website and if customer service is improved I will definitely recommend it to friends and family.

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Topcashback.co.uk's reply to Gabrielchase2's Comment

Written on: 01/06/2015

Hey,

Many thanks for replying to my post. Your comments are very much valued and I will certainly raise your suggestion of getting in touch with outstanding support tickets first.

I really do hope in the future your tickets are replied to within the time period we aim for.

Best wishes

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“Still awaiting really bad service”

Written on: 05/05/2015 by Vicky192 (1 review written)

I signed up to sky start February and I'm still awaiting my cashback to clear I think this is really bad… Read Full Review

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Topcashback.co.uk's Response to Vicky192's Review

Written on: 06/05/2015

Hi,

Many thanks for taking the time to write up a review.

With contract related cashback such as with Sky it can take a little while to clear as it does generally have a validation period of a couple of months. We do try our very best to reflect this in the estimated payable date which you can find on your account, but as this is an estimate we can sometimes be a couple of weeks out.

However, if you do find that this is exceeding your estimated payable date by around 4 or more weeks please do let a member of our Customer Care Team know through a Support Ticket as they will be more than happy to take a closer look into this for you.

All you have to do to lodge a support ticket is click on "Account" at the top right hand side of the screen, then "Customer Care" on the grey navigation bar and finally "Submit support ticket".

I do hope this helps.

Best wishes,

Matt

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“DO NOT USE topcashback.co.uk”

Written on: 16/04/2015 by esGonzales210 (1 review written)

5 months after making my first purchase and I still have failed to receive any cashback from the Christmas presents I bought. I've chased them up continuously and constantly being palmed off, despite having multiple emails thanking me for my purchase via there website. Unbelievable!! I'll be surprised if anyone has had luck getting anything out these liars. Naturally they hope for me to use future transactions with them, can anyone tell me why I would continue using a cashback site that… Read Full Review

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Rollsp's Comment

Written on: 17/04/2015

This site should have a "wealth" warning.
Still waiting for car insurance cash back from March last year !

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Topcashback.co.uk's Comment

Written on: 22/04/2015

Hi,

I am really sorry to hear of your experience. I can assure you we do pay out cashback as soon as it has been received by us, but in certain cases it can take a little longer than we estimate. This is especially the case for insurance merchants and merchants who you purchase contracts with - often due to the policy needing to be run for a couple of months before it can progress to confirmed status.

Our Customer Care Team play an important part of the TopCashback experience and will be doing all they very much can to get any outstanding cashback to you. I can only apologise if this is taking longer than expected. As I'm sure you can appreciate we can only pay this cashback once it is paid to us by the merchant and we can only ever estimate when this will be. In the majority of cases cashback is paid in a timely manner and progress as we would expect.

Best wishes,

Matt

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“No payout”

Written on: 03/04/2015 by 433Jenkins (1 review written)

Took out car insurance March 2014. Cashback has still not progressed to "payable". Numerous contact with topcashback on "customer concern ticket" All I get is be patient and as soon as we receive the monies we will credit you account. Not at all acceptable, poor service if after 14 months the customer is still waiting for payout. Would not recommend taking out ANY insurance through this site. Should not publicise what they cannot deliver ! … Read Full Review

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Topcashback.co.uk's Comment

Written on: 08/04/2015

Hi there,

I am sorry to hear that this has yet to progress through to payable for you, unfortunately, until the cashback has been received by ourselves, we are not able to pass this on to our members but any outstanding cashback will always be looked into by the merchants affiliate marketing network and once received, your account will then be updated to reflect this. This process itself can take time I'm afraid but hopefully, it is not too much more of a wait for you.

Thank you for your continued patience and if you should have any questions at all, our Customer Care Team would be more than happy to help.

Best wishes,
Samantha

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Rollsp's Comment

Written on: 11/04/2015

That is the "pat" reply I have been getting from you for months.
How much patience do you think a person should have ?

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Topcashback.co.uk's Comment

Written on: 16/04/2015

Hi there,

I am sorry that you feel that you are receiving standard replies, I am afraid that we do not have any different information to pass forward at this stage, we will be sure to pass the cashback straight on to you though as soon as this has been received by ourselves.

I know that it can be frustrating when the cashback isn't received within the time frame expected but we really do appreciate your patience here.

Best wishes,
Samantha
TopCashback Support

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Rollsp's Comment

Written on: 17/04/2015

Yet another "pat" reply.
How can I even believe you when you say you are chasing.
Define and specify (if you can) exactly what you are doing to obtain this money ?
How many others are still waiting for payout ?
Lots if the review sites are perused !!
If the "merchants" are not paying surely even someone with half a brain would stop using them ?

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Topcashback.co.uk's Comment

Written on: 17/04/2015

Hi there,

When the cashback is not received after the estimate has passed by a certain number of weeks, usually around 4-6, the merchants affiliate network go on to follow this up with the merchant with the aim of getting any outstanding amounts to our members, due to the channels that have to be followed and the amount of transactions that are processed by the networks on a daily basis, this can take time to pursue, but we do wish to reassure you that once the cashback has been passed forward to us, we will pass this on to you.

We do monitor our merchants closely and any circumstances where we find that the cashback is not being received regularly or as expected, we will always act accordingly.

Best wishes,
Samantha
TopCashback Support

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Rollsp's Comment

Written on: 20/04/2015

That does not in the least reassure me that this will ever reach payable.
Give me contact details of merchant and I will have words of my own on their rip off practice.

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Topcashback.co.uk's Comment

Written on: 21/04/2015

Hi there,

As we do not work with the merchant directly, I am afraid that we do not have any details to pass forward to you, please do be aware also that if you contact the merchant directly, they may not be able to provide any assistance in regards to your cashback as this is often dealt with by a separate division of the company.

I do hope that you see your transaction go on to progress through to payable for you soon and we are happy to answer questions that you may have in the meantime.

Best wishes,
Samantha
TopCashback Support

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“Avoid Topcashback At All Costs”

Written on: 02/04/2015 by AvoidTopcashback (1 review written)

I took out an O2 contract via Topcashback in November last year. By now, I should have received over £100 cash back. So far I've had nothing. I have contacted Topcashback numerous times and just keep getting the same old story that O2 haven't paid them so they can't pay me. What I would like to hear is that someone there has spoken to O2 to chase things up and a real reason for the delay but that seems to be too much to ask. On top of that, they still market O2 as "faster paying". That's just… Read Full Review

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Topcashback.co.uk's Response to AvoidTopcashback's Review

Written on: 08/04/2015

Hi there,

Thank you for your review and I am sorry to hear that your transaction is yet to become payable for you. When a merchant is faster paying, this means that we would expect to see the cashback come through within around 14 days of this being confirmed, however, on rare occasions a merchant may not confirm or produce the cashback for a transaction during the time frame estimated. As we do not work with the merchants directly, this is not something that we can follow up personally, but the affiliate network will always look into getting any outstanding amounts to our members, this process itself though can take time though.

I hope that you go on to see your transaction progress through to payable for you soon but if you have any questions at all in the meantime, please do not hesitate to get in touch with our Customer Care team on a support ticket, we would be happy to help.

Best wishes,
Samantha

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Avoidtopcashback's reply to Topcashback.co.uk's Comment

Written on: 09/04/2015

Hi,

Thanks for the reply but it doesnt really help at all does it? I'm now at about 24 weeks since going through Topcashback to O2 and still no sign of being paid. So marking them as faster paying isn't right, and I'm far from alone in this as this forum alone testifies. If as I keep being told, they haven't paid you by now and given the others complaining of a similar situation, shouldn't you be removing this badge, which some will see as a recomendation? This is far from a rare occasion

Also, why can't Topcashback do more (or even something) to help? Your business is entirely about people getting money back for things they buy. You advertise this as a service. So when things go wrong, why can't you help? If you sold products, this would be the least a customer would expect. Again, the whole thing is just plain wrong!

I feel that I have been more than patient in this matter and I have raised it through your support ticket mechanism numerous times, always to the reply that there is nothing you can do. That really isn't a good enough answer!

Kind Regards,
Andrew.

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Topcashback.co.uk's reply to Avoidtopcashback's Comment

Written on: 10/04/2015

Hi,

Thanks for your response and I believe we may have been corresponding on other forums also.

As we do not work directly with the merchant, it is the affiliate network who will follow up any outstanding cashback amounts and look into getting these confirmed, then payable, but this process itself can take time to go through which is why we are not able to provide any accurate time frames as to when we would hope to see this progress.

In regards to faster paying merchants, this information is available to view by hovering over the 'Info' option next to the phrasing, but I am sorry if this has not been clear and your feedback on this is very much appreciated.

I can understand that it is frustrating waiting for the cashback to come through and we do monitor our merchants closely, if any trends do appear and we do find that the majority of transactions are not being paid, then we will always act accordingly, but I do hope that it is not too much more of a wait for you and we really appreciate your patience.

Best wishes,
Samantha
TopCashback Support


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“Great Site if they ever paid you”

Written on: 18/03/2015 by eqHampton96 (1 review written)

This site is horrible, it takes months and months, sometimes 6 mos. to get your cashback and then sometimes you never get it. You'd be better off if you used any other cashback site that actually pays you your money… Read Full Review

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Topcashback.co.uk's Comment

Written on: 19/03/2015

Hi there,

I am sorry to hear that you have not enjoyed your TopCashback experience so far. Unfortunately, cashback is not guaranteed I'm afraid but please be assured that we will always do our best to ensure that any expected amounts are received.

cashback is not instant and depending on what has been purchased, can take several months to progress through to payable, but this is why we provide estimated payable speeds for your transactions. Do be aware though that these are just estimates based on the merchants previous payout speeds so it can sometimes take that little bit longer for the cashback to come through.

Best wishes,
Samantha
TopCashback Support

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Rollsp's Comment

Written on: 11/04/2015

"several months" OVER A YEAR !!!!, you should be ashamed to promote these sites. Customers take out these products based on information from YOUR site. STAND UP AND TAKE SOME RESPONSIBILITY

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“Hassle getting payout”

Written on: 11/03/2015 by Corey472 (1 review written)

Amount of cashback tracked £10 less than that advertised on home insurance, so put in claim, after some time now showing as 2 different amounts, one pending and only the £10 difference as confirmed, still nothing payable. So the system is not straightforward in my experience and no guarantee of payment as advertised, even when the purchase goes through smoothly and correctly. There is no way to contact topcashback by phone, so you have to send a support ticket on line and the contact is… Read Full Review

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Topcashback.co.uk's Comment

Written on: 11/03/2015

Hi there,

I am sorry to hear that you have not seen your transactions progress to payable as quickly as expected, sometimes, as we are only able to provide estimates, it can take a little extra time, but as soon as the cashback has been received, your account will be updated to reflect this.

We do not advertise that cashback is guaranteed and we do have a note within the extra information, on every merchant page that asks members not to make purchases based on the cashback alone, but I am sorry if this was not clear. We will always endeavour to get any expected amounts to you where we can though.

As we are wholly based online, we do not have a contact telephone number, but I can assure you that we respond to all support tickets received and would never close these. We will always provide a response with as much information as we can but if this is not of help, then please do not hesitate to get back to us and we would be happy to look into your query further for you.

Best wishes,
Samantha
TopCashback Support

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“Excellent Site”

Written on: 08/02/2015 by bwHensley486 (1 review written)

I have been a member for about seven years and have had about £10,000 cashback. Their customer service team are very good , and always do their best for you . Sometimes things go wrong , but that's life , overall , a must use site… Read Full Review

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Topcashback.co.uk's Comment

Written on: 09/02/2015

Hi there,

Thank you for the great feedback and I am glad that we have been able to be of assistance over the years, £10,000 is an amazing amount of cashback to have accumulated!

If there is anything that we can ever to do to help, please do not hesitate to get in touch with our Customer Care Team on a support ticket.

All the best,
Samantha
TopCashback Support

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“TCB Quite Good but BEWARE of their Motor Insurance”

Written on: 03/02/2015

I wanted the world to see this all from personal experience. Overall TCB has been quite good. However please be aware that if you buy motor insurance from the TCB that I got some quotations like one does at time of renewal, clicked through and was forced to contact the new insurance company being Octagon by phone to validate it. This wasn't done on the day and had to wait 4 days before it was. Octagon then clicked on the incorrect quote 4 days later from another company which resulted in NIL… Read Full Review

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Topcashback.co.uk's Comment

Written on: 03/02/2015

Hi there,

I am sorry to hear that you feel this way, if you do find that this occurs, you can always get in touch with a member of our Customer Care Team on a support ticket and we would be happy to look into this further for you, you can always query with the merchant upon calling also, why this has been the case and if they are able to allow you to complete this online.

I am glad to hear that in general though, you ave been happy with TopCashback and I hope that you continue to enjoy building cashback with us. We are always more than happy to answer any questions that you may have.

Best wishes,
Samantha
TopCashback Support

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Skypymiky's Comment

Written on: 04/02/2015

Hi,

Thank you for your response.

I have sent another response/reply on TCB support ticket like you suggested. Under these exceptional circumstances as a one off could someone call me, my number is displayed on the message via TCB support ticket. If not, what is your direct line please?

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Topcashback.co.uk's Comment

Written on: 05/02/2015

Hi,

I am afraid that as we are wholly based online, we would not be able to call but please be assured that our Customer Care Team will do all they can to be of assistance here.

Best wishes,
Samantha

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Skypymiky's Comment

Written on: 11/02/2015

Hi,

Someone has now closed my claim, ie they say they cannot assist any further as I clicked on the wrong button. It seems there are 2 final responses. This appears to be a confused outcome with TCB stating to outcomes. Surely someone there in authority or with experience of a similar situation can process the claim. All you have to do is the right thing as I didn't do anything wrong, the company processed incorrectly to avoid having to pay you and me.

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Topcashback.co.uk's Comment

Written on: 17/02/2015

Hi,

I am sorry to hear this, could you get in touch with our Customer Care Team on a support ticket? We would be happy to look into this in more detail for you!

Many thanks,
Samantha
TopCashback Support

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“CASHBACK NEEDS TO HAVE DISPUTES RAISED!!”

Written on: 01/02/2015 by Carolyn2503 (1 review written)

Only joined in September and have had to raise disputes for 4 purchases. Some not paid at all and some not the amount stated you would receive. More hassle than it's worth in my opinion… Read Full Review

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Topcashback.co.uk's Response to Carolyn2503's Review

Written on: 03/02/2015

Hi there,

I am sorry to hear this, have you been finding that your transactions have not been tracking for you, if so, then there are a few measures that you can take to help to improve the tracking of future purchases, this includes ensuring that any ad-blockers that you may have installed are disabled and also, that your cookies are cleared just before you click through to purchase.

I hope that this is of some help but of you do have any questions at all, you can always get in touch with our Customer Care Team on a support ticket.

Best wishes,
Samantha
TopCashback Support

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Nl2015's Response to Carolyn2503's Review

Written on: 14/02/2015

Agree completely, I waited 2 months for £6 and got £1 due to admin fee, what a joke

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“very dissapointed - not recommended”

Written on: 26/01/2015 by 393O'Connell (1 review written)

I purchased a sky package through topcashback.co.uk in September and still have not had my cashback. I have tried to contact them by filling in the online form and have still not heard back. I never even received a confirmation that the online complaint was received. Rubbish… Read Full Review

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Topcashback.co.uk's Comment

Written on: 26/01/2015

Hi there,

This sounds like you have lodged a claim for your transaction which can take around 3 months to be resolved, from the date that this was submitted to the network. If you would like an update to your claim, you can always post a message to our team on your claim thread, which you can access via the Customer Care section of your account, we can then take a better look into this for you and let you know what the status of this is.

Hopefully this is resolved for you soon!

Best wishes,
Samantha
TopCashback Support

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“not bad, not bad at all.”

Written on: 04/01/2015 by 312Shea (1 review written)

They basically give you the commission a sales agent would get on a sale. I've had a smooth time as a plus member and any declined cashback has been explained. I've had less trouble than i did with their competitors so have stuck with them. Generally very good rates and plenty of retailers supported… Read Full Review

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Topcashback.co.uk's Comment

Written on: 06/01/2015

Hi there,

Thanks for a fantastic review and it is great to hear that you have enjoyed using the site, we will always do our best to provide the best service that we can and we will always be 100% honest with you, our Customer Care Team are always happy to help.

All the best,
Samantha
TopCashback Support

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“Hastings declined, no reason given!”

Written on: 23/12/2014 by MarekPowalski (1 review written)

I brought Hastings car insurance for my wife through topcashback and paid in full. One of the main reasons I chose hastings was because of the cashback, so imagine my surprise when the cashback vanished with no reason, and to add insult to injury, topcashback will not follow up any cashback claim 100 days old or more, what a steaming pile of horse bs! Clearly this is some dirty ploy by hastings to get you business, after which they stiff you with no come back on them. It's the last time I'll… Read Full Review

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Topcashback.co.uk's Response to MarekPowalski's Review

Written on: 23/12/2014

Hi there,

I am sorry to hear that this has gone on to be declined, but if you could contact our Customer Care Team on a support ticket, we would be happy to look into overriding the 100 day limit for you so that you can proceed in lodging your claim.

We do ask that you view cashback as a bonus as this is not a guarantee, but we will always endeavour to get any expected cashback amounts to you where we can.

I am afraid that ourselves and review centre do not tolerate swearing within the reviews which is why this would not have been displayed for you originally, but we do appreciate that you have now removed this.

I hope that we can be of assistance and get your transaction tracking as expected and have a very Merry Christmas.

Best wishes,
Samantha
TopCashback Support

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Marekpowalski's reply to Topcashback.co.uk's Comment

Written on: 24/12/2014

Same comment as was made on previous posts! Regardless of your statement, to a point it's very misleading as the product is potentially sold on the basis of the cash back and for it to be declined with no reason is far from right, and your company not agreeing to even look in to it to find out the reason is bad business and poor customer service!

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Cwtches4475's Response to MarekPowalski's Review

Written on: 24/02/2015

Totally agree! Had the same dirty ploy with Expedia. Paid over £1500 for a flight and hotel package and still waiting for a response from them.
TCB claiming that maybe it did not track properly, yet the other 2 transactions that I made on TCB that very same day paid out within a couple of weeks.
I lodged a complaint but 2 months on I am still waiting.
TCB you are a bunch of C O N artists and your ticket/complaint policies are disgusting and a pack of lies. You will purposely exceed 100 days so you don't have to pay a penny.
I will never use you again and make sure EVERYONE I know switches from using you to Quidco

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“Look else where”

Written on: 20/12/2014 by Prince366 (1 review written)

Use another cash back site, this one is unreliable and dishonest. A lot of transactions don't track, the claims process takes too long and they incorrectly claim that the merchant declined your claim. The priority customer service if you pay the £5 is a joke and you get answered quicker if you hadn't paid, they claim to offer the highest cash back but some places they offer £0 where the other major player offered £10 so hardly the highest, you can of course claim but it's not worth the hassle… Read Full Review

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Topcashback.co.uk's Comment

Written on: 23/12/2014

Hi there,

I am sorry to hear that you feel this way, we will always be honest with our members and if you do find that you are experiencing a high number of untracked transactions, then we would suggest ensuring that any ad-blockers installed are disabled and that your cookies are cleared prior to clicking through to purchase. Using a different browser for TopCashback can be of help.

We provide all our members with the best support that we can, the £5 yearly admin fee provides a variety of added features which include a higher top-up rate on your transactions and no additional adverts around site.

We may not always have the highest cashback around but this is why we have the option to lodge a claim for a highest cashback guarantee, this means that if you do spot the same offer on another cashback site, with a higher offer, we can look into matching this for you.

I hope that this is of some help but if you do have any questions at all, our Customer Care Team would be more than happy to help.

Best wishes and Merry Christmas!
Samantha
TopCashback Support

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“Very good service”

Written on: 15/12/2014 by Sampsonvy422 (1 review written)

Have used top cash back for a couple of years ,very pleased with the service .I would recommend to all… Read Full Review

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Topcashback.co.uk's Comment

Written on: 15/12/2014

Hi there,

Thank you for a great review, we love to hear back from our members when we have been able to provide good service and we are always happy to be of help. Don't forget to use your referral link when recommending us so that you can gain that little extra bonus too!

Best wishes,
Samantha
TopCashback Support

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“DON'T USE TOPCASHBACK ”

Written on: 10/12/2014

They refuse to pay cashback. Made me wait over 1 year now claim it's too old. Have loads of correspondence from them saying don't worry it takes time we are working on it. Be careful… Read Full Review

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Topcashback.co.uk's Comment

Written on: 10/12/2014

Hi there,

Merchants do have there own rules in which they will determine whether a transaction is eligible and sometimes, if there is a distance between a transaction not tracking, or being declined, before a claim is lodged, they may not be able to process this through their systems and I am sorry if this has been the case for you.

If you could get in touch on a support ticket though, we would be more than happy to look into this in more detail for you and provide some further information.

Best wishes,
Samantha
TopCashback Support

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“flip of a coin site”

Written on: 07/12/2014 by TrevonLawrence351 (1 review written)

hit or miss if you get your money, and if you do you'll be lucky if it's any less than 6 months, more like 9 months to a year for it. Half the time, they wriggle out of it by claiming you never clicked through or there's problems with the retailer. Don't buy based on the cashback price, you'll probably never see it… Read Full Review

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Topcashback.co.uk's Comment

Written on: 08/12/2014

Hi there,

Thank you for your review and I am sorry to hear that you feel the cashback is hit or miss.

I am afraid that cashback is not an instant thing and the time that it takes for each transaction to progress to payable can vary, but I can assure you that as soon as we have received the cashback for your transaction, this will be reflected in your account. Sometimes, a transaction may not track and you may need to lodge a claim, but these may not always be successful due to varying reasons, such as an invalid voucher code being used or another marketing channel being attributed to the sale, but there are a few measures that you can take to help to prevent this from occurring, this includes clearing your cookies just before you purchase and also, ensuring that you disable any ad-blockers. Please be sure to also read the merchant notes as these will detail any factors that could cause your transaction to be ineligible for cashback

I hope this is of some help.

Best wishes,
Samantha
TopCashback Support

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“Missing cashback like crazy!”

Written on: 21/11/2014 by tcb_sucks (1 review written)

I placed a dozen of orders on GNC, which TCB agrees to give me12% of cashback. However, after waiting for a month, nothing showed up! The total amount of the purchases were close to $1k, meaning TCB has declined to offer about $120 in cash back… Read Full Review

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Topcashback.co.uk's Response to tcb_sucks's Review

Written on: 21/11/2014

Hi there,

It sounds like you may need to lodge a claim for your transactions which you will be able to do via the Customer Care section on your account and by selecting to 'view or lodge a claim'. We would be happy to look into getting these tracking to your account as expected for you, but if you do have any questions at all, please do get in touch on a support ticket and we would be happy to help.

Best wishes,
Samantha

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