Thomson Holidays Foreign Exchange Reviews

Click here if this is your business
★☆☆☆☆
1.1 / 5
54
0% of users recommend this
Click here if this is your business
  • Speed of service

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Thomson Holidays Foreign Exchange - Ask a question now

Media Gallery for Thomson Holidays Foreign Exchange

Thomson Holidays Foreign Exchange
Thomson Holidays Foreign Exchange
Thomson Holidays Foreign Exchange
Thomson Holidays Foreign Exchange

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Foreign Currency”

Written on: 06/04/2016

I went into my local Hitchin Thomsons where I proceeded to change up £300 into Mexican pesos's. I was quoted the exchange rate would equate to 6000 pesos. On returning home and checking the online calculator I found Thomson's were offering an extra thousand pesos (7000) for the same £300. I am annoyed with myself and certainly a lesson learned but poor form from Thimsons point of view. I won't be using them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“short changed ”

Written on: 10/11/2015

I went into a local high street branch and asked for euros , the assistant was polite and helpful although it was quite late in the day .I paid cash for my euros and was not given a receipt , it was not until I returned home and went on the thomson online converter to check the amount when I noticed I was approximately 20 euros short . This may well have been an oversight but as I had no receipt and was on a very early flight there was nothing I could do . I was left feeling very disappointed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cards are unsafe to use in america”

Written on: 10/10/2015 by RileySonny (1 review written)

I recently bought a money card for the use in the USA. I was told that I can get out cash using a ATM and that my money is safer by doing this. This was not the case. I used it in Los Angeles/San Francisco & Arizona. You cannot get money out of a ATM machine as you need a USA social security no to put in the last four didgets to gain access to it. Nearly all transactions that I made I was not asked for a pin number or a signature. I would never use this type of card again or would I recomend it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Currency not delivered”

Written on: 05/10/2015 by Lindsay04 (1 review written)

I ordered Romanian Lei to be picked up at the Uxbridge branch on 19th September. When I arrived to pick it up I was told it hadn't arrived. The manager tried to call to find ou what had happened and he was on hold for ages. When he finally got through he was told they "forgot" to send it. I was then told I would have to call up to ask for a refund. I told him I needed the money back immediately as I was going on holiday the next day. After another long wait they finally agreed to give me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“account emptied”

Written on: 27/02/2015 by heisenberg500 (1 review written)

I took out a prepaid card for a trip to the USA but after I arrived home I found out that my card had been used thousands of miles from my holiday. I contacted the card issuer on several occasions and eventually received a response saying it was too late to do anything. They said there had been several other rejected attempts on my card but they didn't think anything of it!! I had hundreds of dollars on the card to save as spending money for a holiday with my wife and baby daughter but have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst rate”

Written on: 08/02/2015 by chriso14 (2 reviews written)

Can't believe I was dumb enough to buy my currency here but didn't research beforehand as I only wanted £250 of (Hungarian) currency and (wrongly) assumed they had a good name in this area. They were 10% worse than their nearest competitor I could find so it meant I'd effectively lost £25 through using them on just £250. HSBC, Barclays, M&S and the Post Office were all vastly better. Would never use again and won't be booking holidays through them again in principle… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst rate”

Written on: 08/02/2015 by chriso14 (2 reviews written)

Can't believe I was dumb enough to buy my currency here but didn't research beforehand as I only wanted £250 of (Hungarian) currency and (wrongly) assumed they had a good name in this area. They were 10% worse than their nearest competitor I could find so it meant I'd effectively lost £25 through using them on just £250. HSBC, Barclays, M&S and the Post Office were all vastly better. Would never use again and won't be booking holidays through them again in principle… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute rip off foreign exchange ”

Written on: 09/01/2015 by KatD78 (1 review written)

I was told by my travel agent when booking a dream (very expensive) holiday to Thailand this Christmas that I wouldn't find a better exchange rate anywhere else as I had booked my holiday through them. I stupidly believed them and exchanged £3500. When I checked the money I realised they had charged me £500; this is a ridiculous and disgusting amount. When I spoke to the shop (within 10 minutes) they refused to take the money back and referred me to their head office saying they determined… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute utter rip off”

Written on: 20/12/2014

Went into Thomsons, booked my holiday, felt very green and actually told the rep that.. not having been abroad for some 20 years or so. He 'persuaded' me to have this Thomson travel card... much better than any other card, can't be cloned. Failed to tell me that their ridiculous exchange rates mean my money depletes before I even use the card. Had the money remained in my own bank account until such time I decided to use it abroad I would have been so much better off!! Do not trust Thomsons… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Thomson rip off exchange rate”

Written on: 12/10/2014 by KristinaSchultz (1 review written)

Have used thomson in the past and have found the exchange rate competitive,however,after booking my Mexican holiday on the thomson website , I received several phone calls from my local branch in droylsden manchester asking if I had e tickets etc. I told them I usually look round for the exchange rate only to be told that they track the best rates, so I ordered my currency on the telephone and went into my local branch to pick them up. I asked in passing what the rate was, and was told it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Exchange rate GBP to Euros”

Written on: 10/09/2014 by dencosel (1 review written)

Asked wife to drop in Thomsons for 200 euros. Was disgusted when she returned having been charges at a rate of just over 1.15E per pound an average of .5 euros lower than other dealers including the post office. Never again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“feel ripped off”

Written on: 23/08/2014 by Burgesshe257 (1 review written)

came back from holiday with euros plus money on travel card .went in to exchange back to pounds and was told there would only be a couple of pond charge ,couldnt exchange the card as i had no idea ,so i changed the euro into pounds ,after walking out the door i thought to myself that cant be right ,so i went into my local bank and asked them how much they would have given me back and to my surprise they would have given me 62 pound more than thompson ,but as i had got the euros in thompson were… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“very very low rates”

Written on: 27/07/2014 by Greg014 (1 review written)

Couldn't believe the rate today from Thomson. Euro at 1.23 offered 1.16 plus a £3.95 buy back. I should have paid more attention,but the charge and rate was never stated. You don't expect a high street names to go in for Total rip offs. Thomson you have another lost customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't bother”

Written on: 19/07/2014 by Gaige202 (1 review written)

Reported my money card stolen with the customer 24 helpline 2 weeks later rang the same number to see we're my new card was with my outstanding balance on only to be told the card was blocked but know new card was ordered. Said they would sort it straight away 3 weeks later still no replacement card with my outstanding balance on. How hard can it be seems Thomson now with holding my money now going to seek solicitors advise BEWARE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad practice”

Written on: 14/07/2014 by saSweeney162 (1 review written)

Went into Thomson in Metrocentre and told euro rate was 1.23. Bought £500 worth. When I got home and checked the invoice I was amazed to find I had been given 1.17 and charged £3.95 for a buy back guarantee . I was not offered the opportunity to accept or decline the buy back it was simply added to the bill. The total diffence including the cost of the buy back was £26.57. After phoning the store I was told the £26.57 would be held in store for me to collect after my holidays. This is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off”

Written on: 14/06/2014 by mbLacroix338 (1 review written)

I have just exchanged 60.00 euros left off my holidays at Thompson, I bought them there wasn't offered the payback deal. For 60.00 euro I got just under 42.00 back. Didn't realise at the time or ask what rate was and wasn't told. Think they top you off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Buy back rip off”

Written on: 11/06/2014 by 433Lawrence (1 review written)

They display web only prices, even for currencies that you can't buy on the web. Then they refuse to buy back all the notes, even if you've paid for this. There's nothing in the small print but if a note is below a certain value, they won't honour it on their buy back scheme. With the level of disinterest of the staff, I'm surprised they're still in business… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“thomson rip off”

Written on: 15/04/2014 by giSilva204 (1 review written)

booked my holiday with thomson as i have done for the past 10 years,then went to get my euros i ask if exchange rate was competative and was told yes we are the same as all the high street. i purchased 300 euros and was charged £270.30,when i got home i checked the rate and found that not only have i been given 112 rate high street 116 but i had also been charged £3.95 buy back charge which i was not told about or requested , i rang shop back within 1 hour and was told by the same lady who… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Expensive and a rip off”

Written on: 01/04/2014 by Bryanl211 (1 review written)

I called in to the Thompsons in the ASDA in Handsworth. They only mentioned the "Buy Back guarantee" but not that I was to be charged £3.95. I was only changing £100 so it would not be even worth it. The exchange rate was €1.112912/£. For the same period my Nationwide credit card charged me €1.204771/£. Thompsons were 10% more expensive on the exchange and then I was charged £3.95 for the privilege. NEVER EVER USE THOMPSONS. What was worse is that there printer was so por that you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Considering Going to the Financial Ombudsman On Principal!”

Written on: 08/02/2014

We just took a holiday with Thompsons to the Caribbean which cost over four thousand pounds to book. Before travelling we decided to get around £500 of US dollars as we could use them anywhere in the West Indies. I was quoted around $1.59 to £1 at my local bank but the Thompsons shop where we paid for our holiday - which is across the road - offered us a slightly better rate. So I - not unnaturally - went with Thompsons. I didn't get the dollars then but ordered them a couple of days later… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview