Thomson Holidays Foreign Exchange Reviews

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Media Gallery for Thomson Holidays Foreign Exchange

Thomson Holidays Foreign Exchange
Thomson Holidays Foreign Exchange
Thomson Holidays Foreign Exchange
Thomson Holidays Foreign Exchange

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Latest Reviews

★☆☆☆☆

“feel ripped off”

Written on: 23/08/2014 by Burgesshe257 (1 review written)

came back from holiday with euros plus money on travel card .went in to exchange back to pounds and was told there would only be a couple of pond charge ,couldnt exchange the card as i had no idea ,so i changed the euro into pounds ,after walking out the door i thought to myself that cant be right ,so i went into my local bank and asked them how much they would have given me back and to my surprise they would have given me 62 pound more than thompson ,but as i had got the euros in thompson were… Read Full Review

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★☆☆☆☆

“very very low rates”

Written on: 27/07/2014 by Greg014 (1 review written)

Couldn't believe the rate today from Thomson. Euro at 1.23 offered 1.16 plus a £3.95 buy back. I should have paid more attention,but the charge and rate was never stated. You don't expect a high street names to go in for Total rip offs. Thomson you have another lost customer… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 19/07/2014 by Gaige202 (1 review written)

Reported my money card stolen with the customer 24 helpline 2 weeks later rang the same number to see we're my new card was with my outstanding balance on only to be told the card was blocked but know new card was ordered. Said they would sort it straight away 3 weeks later still no replacement card with my outstanding balance on. How hard can it be seems Thomson now with holding my money now going to seek solicitors advise BEWARE… Read Full Review

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★☆☆☆☆

“Bad practice”

Written on: 14/07/2014 by saSweeney162 (1 review written)

Went into Thomson in Metrocentre and told euro rate was 1.23. Bought £500 worth. When I got home and checked the invoice I was amazed to find I had been given 1.17 and charged £3.95 for a buy back guarantee . I was not offered the opportunity to accept or decline the buy back it was simply added to the bill. The total diffence including the cost of the buy back was £26.57. After phoning the store I was told the £26.57 would be held in store for me to collect after my holidays. This is… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 14/06/2014 by mbLacroix338 (1 review written)

I have just exchanged 60.00 euros left off my holidays at Thompson, I bought them there wasn't offered the payback deal. For 60.00 euro I got just under 42.00 back. Didn't realise at the time or ask what rate was and wasn't told. Think they top you off… Read Full Review

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★☆☆☆☆

“Buy back rip off”

Written on: 11/06/2014 by 433Lawrence (1 review written)

They display web only prices, even for currencies that you can't buy on the web. Then they refuse to buy back all the notes, even if you've paid for this. There's nothing in the small print but if a note is below a certain value, they won't honour it on their buy back scheme. With the level of disinterest of the staff, I'm surprised they're still in business… Read Full Review

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★☆☆☆☆

“thomson rip off”

Written on: 15/04/2014 by giSilva204 (1 review written)

booked my holiday with thomson as i have done for the past 10 years,then went to get my euros i ask if exchange rate was competative and was told yes we are the same as all the high street. i purchased 300 euros and was charged £270.30,when i got home i checked the rate and found that not only have i been given 112 rate high street 116 but i had also been charged £3.95 buy back charge which i was not told about or requested , i rang shop back within 1 hour and was told by the same lady who… Read Full Review

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★☆☆☆☆

“Expensive and a rip off”

Written on: 01/04/2014 by Bryanl211 (1 review written)

I called in to the Thompsons in the ASDA in Handsworth. They only mentioned the "Buy Back guarantee" but not that I was to be charged £3.95. I was only changing £100 so it would not be even worth it. The exchange rate was €1.112912/£. For the same period my Nationwide credit card charged me €1.204771/£. Thompsons were 10% more expensive on the exchange and then I was charged £3.95 for the privilege. NEVER EVER USE THOMPSONS. What was worse is that there printer was so por that you… Read Full Review

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★☆☆☆☆

“Considering Going to the Financial Ombudsman On Principal!”

Written on: 08/02/2014

We just took a holiday with Thompsons to the Caribbean which cost over four thousand pounds to book. Before travelling we decided to get around £500 of US dollars as we could use them anywhere in the West Indies. I was quoted around $1.59 to £1 at my local bank but the Thompsons shop where we paid for our holiday - which is across the road - offered us a slightly better rate. So I - not unnaturally - went with Thompsons. I didn't get the dollars then but ordered them a couple of days later… Read Full Review

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★☆☆☆☆

“Money exchange rip off”

Written on: 07/02/2014

Booked Aus dollars at Aus 1.805 today 5/2/2014. Did it on line and checked carefully all the way for next day delivery to one of their stores When the confirmation came through they gave us 1.7246 and not the next day. I should have known better, they ripped us off over a car hire last June. These people lie… Read Full Review

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★☆☆☆☆

“Rip off charge ”

Written on: 25/01/2014 by jp1959 (1 review written)

Just been to thomson's and bought £200 in euro asked me if I wanted to round up to 250 euro for £219.84 when i checked my receipt had been charged £3.95 buy back this was not mentioned to me. It has to be used in 60days i don't travel for 5 months so how am i supposed to use it. They would not refund me and not interested in the fact of my travel dates what theives will never use them again and there preferential rates are rubbish… Read Full Review

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★☆☆☆☆

“Buy back ripoff!”

Written on: 19/01/2014 by Thomsonripoff (1 review written)

Went into Thomson Eastbourne branch to change £500 into euros. I was offered the rate of 1.18 (590 euros) and the woman asked if I wanted to purchase 600 euros for another £12.42. Without thinking we said yes but on getting home we realised that we had been charged £3.95 for a buy back scheme! She did mention the buy back scheme but there was no mention of a charge for this. We did not say we wanted it and she did not say that we had a choice. I am still not sure if we had a choice. We feel… Read Full Review

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★☆☆☆☆

“Buy back rip off”

Written on: 19/12/2013 by johnboorman1961 (1 review written)

Please do not get caught on the £3.99 buy buy back rip off. They do not tell you that its automatically priced in your exchange and they don't even ask if you want it. If you are changing a lot of money then fair enough you may have some left and can sell back to them at the same rate, but when My elderly Mother went to get £50 worth of Euros they added it in and did not even ask if she wanted it. I went into the same branch in Hemstead Valley Kent a few days later for £100 of Czech Krona… Read Full Review

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★★★★★

“My friend and I had 1000 Australian Dollars to...”

Written on: 02/10/2013 by Scammed1 (2 reviews written)

My friend and I had 1000 Australian Dollars to exchange to Sterling. At Thomsons in Brighton, North Street, they told me that at that days exchange rate I would get 504 pounds. However, they said they could do etter and give me 534 pounds, which I took. I walked up to the Arcade with my friend where we were told that the days exchange rate was 550 pound! I had been robbed of 16 pound. I went straight back to oomplain but the girl who served me, who said she was the Manageress didn't want to… Read Full Review

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★☆☆☆☆

“Thompsons latest scam”

Written on: 03/09/2013 by Mogsy12 (1 review written)

Just changed sterling to Euros and was quoted an exchange rate of 1.42. On getting home I did the calculation and found I had been given less than 1.2euros to the £. I then discovered I had been charged £3.95 for a buy back guarantee that I had not wanted nor had it been mentioned by the operator at the time. I will not be using Thompsons again… Read Full Review

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★☆☆☆☆

“FOREIGN EXCHANGE RIP-OFF”

Written on: 25/08/2013 by elaineandmike (1 review written)

We have used Thomson for holidays, currency and advice for 30 years - never again. We recently purchased a Norwegian cruise with our daughter and son-in-law from the shop at Beaumont Leys, Leicester. None of us had cruised before so we decided to take plenty of currency as we could use the 'buy back' deal. I purchased all the currency in one transaction. Each time we went to the shop we saw a different person and not one of them explained that the 'Buy Back' covered only the first £200's… Read Full Review

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★☆☆☆☆

“Egyptian Pound Rip Off”

Written on: 15/08/2013 by Traveller1972 (1 review written)

Charged £247 for 2200 Egyptian Pounds in the Livingston Store. Had a look later, everywhere else on the High St were charging around £225. I ll avoid them next time, even with their price guarantee… Read Full Review

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★☆☆☆☆

“American Dollars”

Written on: 22/06/2013

Same for me - ripped off. Bought £200 in USA Dollars, found Thomson had given me $1.43 to the £. Then found Sainsburys were giving $1.51. Got home and found the £3.95 buy back charge. Ah well, I have learnt my lesson: never again will I go to Thompson… Read Full Review

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Paulinebrook's Comment

Written on: 27/07/2013

This happened exactly to me. Bought Euros also ripped off and found I had also been charged £3.95 buy-back without even being asked whether I wanted it. My husband happened to go to a different branch of Thomson in a different town on a different day and exactly the same thing happened to him. This is mis-selling and I will be taking the matter up further with Thomsons, Trading Standards for misrepresentation and possibly Watchdog. Returned to the store today and was offered a refund but in principle this underhand sales tactic needs to be looked into and exposed further

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★☆☆☆☆

“RIPPED OFF BADLY”

Written on: 07/06/2013 by Matt709 (1 review written)

Booked my 10k Barbados holiday with Thompson in December, went in on the 1st of june to get some Barbados dollars to which I knew nothing about, the only thing I was told was they would beat M&S. Didn't really think anything of it so I ordered £3500 pounds worth rather stupidly I didn't think to ask nor check the rate. Until I landed in Barbados yesterday and someone told me that the rate on the island is £1 to $3 barbadian. At this point I nearly cried. Thompson had given my $8700 for my… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 06/06/2013

Omg I have just had the worst rate ever ..... £700 and got 735 euros .............. Thompson rip off merchants NEVER AGAIN… Read Full Review

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