Written on: 07/08/2012 by mikfrench
I recently ordered £1,000 worth of Eastern Caribbean Dollars to use on holiday in St Lucia. I had looked up the exchange rate online which stood at 4.2 to the pound. When I went to collect my cash they had calculated the rate at 3.39!!. When i challenged it they immeadiately offered the M&S rate of 3.84, a massive difference, which i took (£115 on £1,000) DONT USE THIS COMPANT TO EXCHANGE CASH--THEY WILL RIP YOU OFF!! I was also charged the buy back fee!!!! (read more)
Written on: 08/07/2012 by chrislyndon
I recently bought some currency from Thomson and when I got home I looked at my receipt and I had been charged £3.95 for a money back guarantee. This was something I did not need or want. I went back to the shop and they did refund me and told me it is normal not to tell people that they are including Buy Back Guarantee within the price of currency. I was very dissatisfied with this service from Thomson. (read more)
Written on: 25/06/2012 by delphinus (1 review written)
Having had a similar experience to many of the complaints here I just want to add my Thomson traps. I walked into a Thomson for Danish Kroner for an imminent work trip. They had some but not enough and a very nice assistant said I could buy it and order some more, which would arrive in a couple of days. I was told they would call me as soon as it arrived. Then I was advised not to take what they had but to collect it all together. I left a £200 deposit in cash (with a receipt). A week... (read more)
Written on: 08/06/2012
Went and changed up £440 and online they advertise you get 1.22e for every pound. After changing it up I looked at the receipt and they gave me 1.15e per pound!! I ask for my money bk and she refuses saying the transaction was already complete!! After asking to speak to someone else and no one else being there I explained about the website and she denied all knowledge and refused to do any more!! DO NOT USE THEM!! Today I just lost £40 because of them!!! (read more)
Written on: 03/03/2012
We went to get some euros from thomson bureau exchange and were given 1.16 to the pound, everyhere else was 1.17 plus, she gave us some babble about us getting £150 worth so we would only get 1.16, then she told us the total so we paid it.. then after getting home looked on the receipt and saw a £3.95 charge on the receipt for buyback, we was never told about this and we wouldnt need it anyway as we were only getting a small amount so more than likely wouldnt have anything left when we get... (read more)
Written on: 18/07/2011 by danii
This is a draft of a complaint i will be sending to Thomsons so please ignore any mistakes but this is my experience: Cash (euro) Given different rate to site 1.05 euro to 1 pound, internet 1.1067 to 1 pound. no signs nothing up in the shop. Asked for exchange rate lady jumped right into sales mode and never got round to telling us the rate and so gave us 1.05 and didnt notice just wanted to get back to work as she went on and on, good sales trick if you ask me. Oh and when we left had an... (read more)
Written on: 05/04/2011
I am appalled by the fact that I was charged a buyback fee of £3.95 and I was not told about this charge.
I only found out when I got home and checked the receipt.
I complained to the Thomson shop in Leicester and they said they will refund the charge to me.
PLEASE BE AWARE OF THIS CHARGE BECAUSE THEY WILL NOT TELL YOU. (read more)
Written on: 03/03/2011
The customer services was not very good as the lady huff and puffed when asked to go behind the counter, seemed like too much trouble, the exchange rate was a rip off they were advertising 1.148 euro to pound on the internet (same company) when I got home and looked at the receipt I had been given the exchange rate of 1.086 (Post Office were offering 1.1439) I brought £202.50 my lost on that transaction was £12!!!! I will never use them again and nether will my family or friends!! (read more)
Written on: 06/01/2011
The customer services was excellent but the exchange rate was disgraceful they were advertising 116.0 on the internet (same company) when I got home and looked at the receipt I had been given the exchange rate of 101.0 (M&S were offering 126.0) I brought £236.94 my lost on that transaction was £30!!!! I will never use them again and nether will my family or friends!! (read more)
Written on: 26/12/2010
Dec. 2010 we had a Nile Explorer Cruise with Thomson. Temples outstanding, crew excellent, boat past its best. Spoilt by over 30% of passengers being very ill. Thomson Rep played down illness. I paid upfront for all the visits for both of us. My wife was ill from day two and missed five visits. She also ate almost nothing from that day on. When I asked the Rep for a refund she said the policy was no refunds. I know one man had a full refund because he told me. The lesson is,if you are going... (read more)
Written on: 20/12/2010
I went into my local branch on Saturday 18the December to buy $100 for a Xmas gift. I was told the exhange rate was 1.45 dollars to the pound which equates to £68.97. It was not until I got home that I realised that I had been charged £3.95 too much. If this was for a buy back guarantee why was I not informed about it therefore giving me the choice of whether to buy or not. Have rung the branch and cannot get an answer from them until Wednesday as the Manager is not in until then. What... (read more)
Written on: 12/09/2010
You ask for a rate and their immediate response is "What rates have you been quoted". Staff are clearly trained to negotiate. Whilst I was waiting in the queue the staff continued to negotiate with unsuspecting customers. I could not see any boards in the shop highlighting exchange rates. DON'T EXCHANGE WITH THOMSON!!! (read more)
Written on: 03/08/2010
In simple terms, DO NOT EVER USE THOMSON FOR FOREGIN EXCHANGE!! I am going on a £2000 holiday to Egypt with them and can honestly say that even if its the best holiday in the world, I will point blank never use them again for holidays or currency.
Checked the Thomson rate online and it was £8.01 Egyptian for every £1 sterling. Went to a branch in Glasgow to get £800 sterling worth and assumed it would be the same, or at least similar (slightly less perhaps). Keep in mind the official... (read more)
Written on: 16/12/2009 by crooklands (1 review written)
Thomson staff failed to advise me that if I paid £3.50 to guarantee the same selling rate of my NZD that this only covered £200.00 of the money I bought. I was upset because they informed me only when I returned to resell the currency and alleged that this was specified in the small print. True, but I was persuaded verbally and not shown the small print and I was not told that this small print would also appear on the on the transaction sheet which mean't that the transaction had been... (read more)
Written on: 01/10/2009
Swindon, THOMSON Agency
I wanted to buy $200 and they said it would be around 129 pounds. (when midmarket exchange rate was 1.8 $/£. Then I was asked for 133 pounds, because they said for £3.5 if I didn't need all the money they would exchange them back for the same rate when I get back.
In 2 weeks I went back with the whole amount (I just used my VISA card because my bank gave me a better rate), and they said I have to pay the £3.50 for the Buy Back Guarantee again. When I said that I am... (read more)
Written on: 25/09/2009
Thomson holidays foreign exchange may be good for euros and us dollars but DO NOT use them for other currencies. I have purchased a selection of far east monies and found their exchange rates are on average 11% worse,costing me in the order of £170 more than necessary. (read more)
Written on: 08/09/2009
I have just exchanged £200 sterling into egyptian pounds at Thomson where we booked our holiday and am miffed at the exchange rate of 7.2 whereas I was told it was 8.2 over the weekend, when I arranged to go to the shop on another day to collect, I was also told that there could be a three day wait if the curreny was not avaliable. After ringing the shop after I left I checked the exchange rate and both post office and local other holiday companies were offering a better rate Thomson staff... (read more)
Written on: 04/08/2009 by summery2k
Thomson exchange rate is by far the worse I changed £500 GBP anf received 3600 egyptian pounds yet if I had shopped around I would have received 4200 egyptian pounds! I would never use them again in total I made a loss of £60! (read more)
Written on: 10/07/2008 by eclipsechaser (1 review written)
I've exchanged money before with Thomson and always been relatively happy.
So, when I booked a hotel for stopping in on my return from holiday in China, I had no hesitation anout ordering some Hong Kong dollars and Chinese yen.
I purchased my currency for £750 thinking all was well.
But I was horrified the next day, when I found I could have purchased the same amount of currency elsewhere for £620, a loss of £130. I thought Thomson had made a genuine mistake. But they said "No", I had... (read more)
Written on: 28/12/2007 by teddyebear
I will not use Thomson again for my holiday money.
For £503 i received 650 Euros - with a bit of research I could have obtained 685 Euros, so in my eyes I have paid Thomson 35Euros extra - commission?? Thomson rate today for exchanging £ for Euros was 1.2990. By far the worst rate - see comparetravelmoney.com - Thomson advertise 'no commission' but they simply gain by offering poor exchange rates. (read more)
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