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Written on: 04/08/2016 by paulglink (2 reviews written)
I ordered a record and, as the confirmation receipt confirmed, it was to be sent to a gift address. Juno sent it to registered home address instead. Advised them of their mistake (and included evidence of confirmation of alternative address) and they were completely uninterested/uncooperative. The tone of their correspondence was curt and unapologetic. I would not recommend doing business with this company, which clearly has a bad attitude to customer service… Read Full Review
Written on: 09/03/2016 by fuzz667 (1 review written)
I ordered from this 'business' on ebay. The item was accidentally returned to them after being delivered to Argos. I asked if it could just be sent out again but they insisted that I would have to wait for a refund and then reorder. Three weeks after the item had been successfully returned I still had not received a refund. I sent numerous messages and emails and got not a single response. I called them to complain, was told that I'd be "put through to the right department" and then was… Read Full Review
Written on: 20/11/2015 by Natalyt325 (1 review written)
1) Took money twice from credit card (over £1k) then tried to take a third time!!! unbelievable . 2) Items arrived damaged, because they were so badly packed. then replacing took far too long. 3) Tele sales staff polite but no proper continuity of service, staff unwilling/unauthorized to give out managers/directors names so I have hunted it down on internet 4) I will be writing stong letter of complaint. 5) bad company policy all round, trying to be cool but just disorganised covering ass… Read Full Review
Written on: 11/11/2015
purchased an item from this so called company. tried to cancel the item as i know longer required (due to wife purchasing the exact same item as a present). Item arrived and i have been trying to contact juno records for the past week now, leaving 6 messages, emailing them twice and possibly rang them about 25 times and know reply what so ever...awful service… Read Full Review
Written on: 14/07/2015 by 483Serrano (1 review written)
I ordered a DJ controller/mixer, when it came I tired everything to get it working but it ended up being faulty!! To make matters worse over a week later I don't have no controller or no money back!! I've rang them time & again & been told different stories that it's being looked at, new one being sent out etc. nothing has happened. I'm fuming & will never buy from them again… Read Full Review
Written on: 17/09/2014 by Amina164 (1 review written)
I ordered Traktor Scratch A6 from the website and it arrived missing the time coded vinyls in a box that looked used already. They assured me they would have it collected on Monday and a new one sent to me for delivery on Tuesday. When i called to find out if the delivery was on it's way i was told that i would have to wait another day. I have requested a full refund instead... Also they said they would contact me on Monday to discuss compensation and i never recieved the call. An incomplete… Read Full Review
Written on: 12/03/2014 by ElizaMcGrath (1 review written)
Juno mark items as dispatched on 24hr delivery, you take day off to wait for delivery only to find out the item wasn't actually dispatched. Stop deceiving customers with false information. The item is now too late for an event. Ruined my day Juno. Bad customer service. They dont reply to your emails either… Read Full Review
Written on: 17/10/2013 by su9cut (1 review written)
I've ordered 2 CDJ stands from Juno that are comprised of 2 parts each, all four items ordered arrived used, they had scratches, paint chips, scuffs, the original boxes were unsealed and on top of it all they were missing part of the fixing hardware. I've returned the products on my own expense after speaking with a sales rep that assured me the cost will be reimbursed, after they have received the items they claimed that the return was unjustified and now are refusing to pay the return… Read Full Review
Written on: 11/10/2013 by franky000 (1 review written)
I ordered a pair of £1000 monitors, and the delivery driver informed me that the packaging had not been secured properly, and as a result, one of the speakers fell out during transit. On closer inspection, the box looked as though it was being held together by a couple of staples rather than the more sensible option of brown tape. … Read Full Review
Written on: 20/06/2013 by RxnMusic (1 review written)
I ordered Sennheiser HD 25-1 C DJ headphones from them. That was about 4 and a half weeks ago. THEY STILL HAVEN'T COME! Their customer service is absolutely terrible, and instead of providing their customers with tracking numbers, their bull excuse is that "..royal mail doesnt provide them with any" which is bull, because royal mail provides all companies that ship with them freakin' tracking numbers!!!! They said, "oh don't worry, you're insured" or "don't worry, it'll come" but NOTHING! After… Read Full Review
Written on: 21/05/2013 by bbagby (1 review written)
I recently ordered from Juno.co.uk and was more than pleased with what they had in stock. I waited for my purchase for about 2 weeks and contacted them wondering where my purchase was. They don't provide a tracking number so they had no idea. They told me to wait two more weeks and if I didn't recieve it they would send me a new one. Two weeks more passed still no Microphone. I contacted them again and the costumer service replied with the EXACT same email as the prior two weeks. After… Read Full Review
Written on: 31/08/2012
This is my second order and I'm very satisfied with this great website! Incredible prices!, service and quick response, Excellent from start to finish, no problems of any kind. I will not hesitate to buy from them again. Best regards from FRANCE… Read Full Review
Written on: 22/10/2010 by manods (6 reviews written)
I ordered the Darth Vader 4 x usb hub, from them at about 13.30 pm on the Wednesday. I received the item on Thursday, at 10.11 am, now thts what i call fast. I had tried to get this item for ages, but could only get it abroad, as it is Japanese made. And the cost of buying, shipping, then duties, would have pushed up the price. Thank god i found www.Juno.co.uk The Darth Vader eyes go red, the head moves round, and you here him breath heavy, also when you plug in your usb, you here the sound of… Read Full Review
Written on: 18/05/2011
These guys' turnaround is like clockwork. My order is almost always dispatched the same day I place the order and sent extremely quick. Faster than any other record store I know. I wish the prices were lower but I don't think they can do anything about that… Read Full Review
Written on: 28/01/2011
I purchased a pair of Sennheiser HD 650 Headphones from juno.
They where not really suitable for my needs.
The problem was returning them! what a pain in the ass.
I had to phone or email them to let them know i wanted to return them, they woudl then send me a form to fill in stating the reason why and then i had to wait for them to send me a returns number so I could send thm back.
The customer service was non existent, extremely poor for such a big company.
I sent… Read Full Review
Written on: 11/07/2010
Bought a supposedly new and sealed double LP record from www.juno.co.uk, but the LP was not sealed, and there are a lot of dust, scuffed marks, nicks and scratches on all four sides. Definitely not a new one; probably a returned LP and they sold it for new. I did not return it coz I would have had to pay for the postage of returning it (from Asia). International buyers beware; I believe unwanted and returned items were resold to international buyers knowing most of them do not bother to return… Read Full Review
Written on: 26/01/2010
I bought a pair of Technics headphones from Juno. They were the only place in the UK that I could buy them so I thought that I would give them a go. A couple of months later they blew in the left can. I told them that this had happened. They had become pretty unlistenable so I put some tissue paper in the left side. They said that there was nothing wrong with them and that by putting tissue paper in that I had tampered with them and that they would need to charge me to send them back, I… Read Full Review
Written on: 06/12/2009
They got a good selection of music, and the delivery was pretty fast. My problem was that the record looked like a banana when I picked it up at the post office. I buy a lot of vinyls on the internet, and in comparison to what I have experienced before, this was the absolute worst packing I have ever seen. No wonder the record was bent. Juno sent the record as an ordinary letter (OK, the fee was not much, but hey...) so it had no insurance. Threw it in the trash and went on with my life. No… Read Full Review
" Very poor customer service " Read More
Written by paulglink
" Music Industry heads pay attention! " Read More
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Written by yosongspk
" Can't connect to use my money " Read More