Extremely appalling service. House in disrepair. Nothing done. Stay very far away if you want peace of mind. They will just take your money and force things on you. For your own sake, choose another company. They will also hunt and call you 20 times in one day if they have to. Lot so hidden problems with the property. Please stay away!! You will end up spending your life saving repairing their property. Just don't!

Countrywide have failed in every aspect of service they are payed for, each person fails to acknowledge a single failing despite them being blatant failure on so many fronts. It as though it’s a company policy and the extremely high turnover of staff supports the unethical, immoral, unbalanced approach they take. The internal complaints process is predictable and embarrasing, they simply fail to address issues that highlight there numerous failings. There is no point in conversation or using there internal process, external escalation especially when they form trends to demonstrate their consistency. I would not want anyone to have the hugely frustrating and unbelievable ongoing problems I have had and am stuck with until contract end. Read the many many reviews and the resulting review rating that consistently reflects what so many other people feel and have clearly experienced the very same unacceptable trouble that I have. AVOID

The manage our residential letting and are completely incompetent. Our shower broke three months ago and they still haven't fixed it. They haven't even repaired the damage the leak caused to the downstairs flat.

very poor service. give the landlord wrong information. I asked them to fix my out build and I paid them GBP 800 then after 3 month they said sorry we did not do it because the tenant said NO. Despite they confirmed 3 months ago that it is OK with the tenant. All the waste of time after 6 months of trying to reach them. They do not answer mails for 2 months !!! AVOID . they waste your time and never fix your property.

I would not recommend to anyone to use this company for anything. Do I like this company? No, I do not. There is lots I do not like. This company is used to manage the green areas of the place where I live. We were given no choice. We (the area as a whole) pay this company over £13k a year to attend 4 times a year (as per what they told me). They only mow the green areas up to 3 times a year. They do not spray the weeds that grow in the kerbs unless you ring them and ask them to and then only after 3 or 4 telephone calls to remind them with no return call after leaving a message asking specifically to be called back. Then they did not check the whole site and only sprayed the areas I reported and left the other areas. There was a light not working. They tried to fob it off on the electric company. I rang the electric company to ask them to repair it. They confirmed it was this company's responsibility. After 4 telephone calls, multiple messages left with no return call and then 6 weeks after initially reporting it, it was eventually repaired. To pay the bill there is no way of paying it by direct debit. You have to physically telephone the company. Then if you are lucky and their system is not "down" you can actually pay it. Oh, and you have to pay it before 3pm because they don't accept payment after 3pm! BTW if you can't pay the bill at that time because their system is "down" they actually call you back, funny that how they are able to call back when they want money. I have not seen anyone on site the whole 3 years I have lived there. I could go on and on. This is a couple of instances. They are shoddy and just want the money they are paid without providing a good service. Once their contract is up I am going to ensure that they do not get a further contract. I would rather pay the guy next door £13k to look after the site then this company as he would do a better job.

I was paying this company alot of money a month to manage my apartment tenancy. The agency never checked the apartment once during this period. The tenant was in my apartment for three years - took a cat in the apartment ( unknow) which then destroyed all the carpets ( cats urine), torn and destroyed a leather 3 piece suite, ripped wall paper in the bedroom by having removed something in the middle of the wall. Melted cooker knobs so oven bacame unuseable. Left the apartment before the checkout date and when the checkout was done ( no itinery was usd). The first time I was maade aware of the tenant leaving my apartment was 8 weeks after the tenant had given notice and someone phoned me to ask if they could release the deposit. This means that no one checked the itinerary at all and I was never made aware of the tenant leaving. I am now in a position where my apartment is unrentable - so losing money also. This agency do not care - just want to take money off you.

I have used Countrywide for years and they are hopeless. I would change but have a portfolio and use other agents and they are all the same so there is no point. The problem is no-one cares, at any agency, across the UK. They sit in their nice little offices will a wall covered in certificates saying how great they are, but actually, the only thing that matters, landlord satisfaction - after all, we choose them and pay them a commission every month - they are hopeless, no other word for it.

Dreadful company, Used them for a while to manage my house in Downham Market. Attitude of one of the staff was rude and arrogant, but the final straw was when I caught her out in a lie regarding a gas safety check. Enough was enough and I changed to a more local company. I wouldn't use Abbotts/Countrywide again and I certainly wouldn't recommend them. Poor communication, rude and expensive in comparison to other letting agents. On the plus (main customer service office and deposits department) were a pleasure to deal with, unlike the Norfolk branches.

The estate agency in a Kent town lied through their teeth. They refused to give their head office number and states they didn't have one. Lie. They said it wasn't their fault but it was the solicitors - who were countrywide solicitors - they said they had nothing to do with them. Lie. They lied about the completion date which affected 5 people in the chain. It involved an elderly and sick couple having to move into a hotel a week before she had a heart operation. The rest of us had to sleep on the floor of our homes as lol our belongings has been removed and went into storage. The branch manager lied continuously and wouldn't return calls. He was patronising and rude. His negotiator was confrontational when I visited the branch and my solicitor who called at the time witnessed him hurling abuse at me. The mortgage adviser clearly had no idea what she was doing having witnessed a call she made to a colleague about a new build home. The area manager was more concerned with his weekend jolly in Ireland than finding me a bed to sleep in. Everyone abused the data protection rules and shared the details of two of God chain openly with me......what else can I say......Countrywide.....I can't name the branch but it is one starting with B the second word starts E and its in the county town of Kent.

This organisation has the worst reputation in the industry. It is richly deserved. I have lived in development managed by them and have experienced ridiculously high bills for everything, non-existent service and incompetent staff The guys that run this outfit simply do not care. I am at a complete loss to understand why they have not been shut down. An operator writh the worst name in the business.

Currently going through disputes procedure as bond been held back nearly two months due to countrywide losing files. Manager always unavailable due to Manager meetings but never it seems meetings relating to customer service as no promised callbacks materialse. Disorganised chaos, Would not recommend AVOID AVOID AVOID

Countrywide Property Managment is utterly terrible, so unorganised from the start and in no hurry to help anyone but themselves. Losing track of rent payments and not getting a roof leak sorted are just a few of the problems I've had to deal with. Everyone completely contradicted themselves and didn't communicate any important information to me when they needed to. At one point they completely gave up communicating with me at all while I was trying to get my property sorted!...I actually had to provide them with a roofing contractor myself as they wouldn't pull their finger out! Over 5 weeks I have now been waiting to hear about getting my deposit back and it's only when I emailed them that I was told they are 'looking into it'. I would NEVER recommend this company to anyone, and I cannot believe that after such bad reviews, nothing has been done by the CEO etc...says it all really! Everyone stay well away from them! You'll end up in a web of lies & frustration!!

I have had nothing but problems with this company. All residents on the development I live on have been issued with an `arrears` bill for service charge. This is due to 3 years of Countrywide forecast for costing's being inaccurate, yet it took them 3 years to realise this. They have then hit all the residents with bills running from £1000.00 - £3,000.00 for `underpayment` for the previous 3 years, yet it is Countrywide who set the Direct Debits up and set the amount they would require each month, based on the forecast for the following year. How can a company that calls themselves a `leading provider in estate management` get it so wrong, and not notice until 3 years down the line, then send out threatening letters holding residents accountable for their own incompetence. They also are trying to add £60.00 administration charges for letters sent etc. I hate this company and wish there was something that could be done. They rip people off, do not care about peoples lives and just care about money, I don't know where all the money goes as our gardens are sometimes left for months on end. THIS COMPANY IS A DISGRACE I WOULD GIVE NO STARS IF IT WAS AN OPTION!!!

Shocking, absolutely shocking. They provide the estate management for a Crest Nicholson development I brought on over 4 years ago. I would actually refuse to buy a house moving forwards from a house builder who uses Countrywide as their management company. Each year their service charge budgets go up DESPITE the previous year, on ALL occasions, being 20% UNDER budget the year before! I don't really have an issue with the money Countrywide do spend on the estate, but this 20% is never refunded back, meaning over the last 5 years they've had nearly £70k off people on the development which has disappeared into their back pockets. They have not published or audited their accounts from 5 years ago! I have no idea of the legality of it, but this shouldn't be possible. Once you do get into this position they will refuse to deal with you. Multiple attempts to contact them will all be ignored until you're forced to bring in outside help. They should clearly be refunding the overspend by offsetting it against next years service charge since they already have the money in the bank.

Hi countrywide property management try and get you to use there maintanace company for repairs 5 times the cost of a local maintance company. Also very slow getting back to you unless its a repair that needs doing and they wont to quote for work. Last straw was £90 to tell tenents there short term six month rental contract would not be renewed. Changing companys going back to a local small company not this large rip off companyt.