Countrywide Property Management Reviews

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Countrywide Property Management

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Latest Reviews

★☆☆☆☆

“Unbelievably bad experience with this company”

Written on: 27/08/2014 by DPBentley (1 review written)

Blundells a trading arm of Countrywide Property Management provided a ‘fully managed property service’ for us over the last 3 years, charging 10% of the rental for their services. We were led to believe that they would ensure our property (previously our home) was being well looked after by the tenants while we were out of the country, or at least advise us otherwise. The property was always ‘well maintained and looked after’, but 3 years and 2 tenants later, we have had hundreds of… Read Full Review

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★☆☆☆☆

“Rogue Company”

Written on: 23/08/2014 by qnBatchelor485 (1 review written)

This company has way too many negative reviews to be ignored. A company well known for operating to the outer edges of lawful. Staffed by incompetent and rude employees. The scams operated by this company have one purpose - to fleece as much money as possible from leaseholders Little surprise to learn the CEO is an ex banker… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 17/08/2014 by Ritchie1975 (1 review written)

I own a property and bought it in July of 2014- I then had a bill through from HLM dating back to January 2013 and I said that I didn't own the property at this time. They said I own the property now so I will either have to pay or it will go against my credit! Shocking customer service - I don't understand why they couldn't have a sorted it in 2013 when the previous owner was living there!… Read Full Review

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★☆☆☆☆

“Proved useless!! PLEASE READ it may help you ”

Written on: 07/08/2014 by HLMsTHORN (1 review written)

I have actually a freehold property and HLM cover the ground "maintenance" if that's what you want to call it ... all i've had is damage to my home and useless people on the end of the phone , I actually had them in court recently and please people read this and check your "DEED OF COVENANT" we have done this in court and have proved that our deed does not make us liable for any legal charges due to non payment plus ANY admin charges made against us plus the judge also pointed out to HLM that… Read Full Review

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Hlmscamnotafan's Response to HLMsTHORN's Review

Written on: 29/08/2014

How do you get a copy of a "DEED OF COVENANt" ?

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Hlmsthorn's reply to Hlmscamnotafan's Comment

Written on: 29/08/2014

It should be in with your deeds to the house you can also request this from HLM if needs be , as it proves who is to look after the grounds and what hlms terms are in my case they lost mine but they relied on a copy of my neighbours which states they are liable for all admin and legal charges not the freeholders hope this helps

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★☆☆☆☆

“Poor, poor, poor”

Written on: 02/08/2014 by Clark276 (1 review written)

Completely useless service. Unable to bill correctly or maintain estates. No customer service at all. Our new estate has just given them notice. I advise getting another management company in ASAP… Read Full Review

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★☆☆☆☆

“Teriible service, agents trained to give you the run...”

Written on: 29/07/2014 by eikdin (1 review written)

I selected their Kingston office due to being local an dfound them satisfactory in the beginning. However gradually they showed their true colors. Agents like the person we spoke to are trained to not return calls, not respond to emails and transfer calls to voice mail while being in the office. I would not recommend Countrywide nor their sister company/s like Gascoginee Pees to ANYONE! Stay away from them and do not waste your money on letting your property through them at any cost… Read Full Review

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★☆☆☆☆

“Rude and Appalling Service”

Written on: 25/07/2014 by ReynaBrady1960 (1 review written)

This company promises the earth and delivers nothing but mistakes and errors from beginning to end. They overcharge by at least a third. The final straw for me was having a member of their surveying team put the phone down on me when I was trying to pay them money in advance for a service I wanted provided. He claimed they had no note of our details even though they'd contacted me, claimed he didn't know who I was despite having sent me an email less than four hours earlier. Previous errors… Read Full Review

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★☆☆☆☆

“Abhorrent Company with no moral code”

Written on: 24/07/2014 by KiannaBartlett366 (1 review written)

I am extremely disappointed by the continual dodgy dealings, false promises, and potentially fraudulent behavior of Countrywide and their pet solicitors Quality Lockings (who have now changed their name to Swaine Allen no doubt to hide from their god awful reviews too). An example of this behavior I was moving aboard for a period for work so I contacted countrywide and asked them for advice. They stated that changing my address to a foreign one could be problematic and that they could… Read Full Review

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★☆☆☆☆

“WORSE THAN THE COUNCIL!”

Written on: 14/07/2014 by AnabellaLynch (1 review written)

Countrywide have left our new development looking like a council block - even they are better looked after. I'm 6ft tall and there are weeds surrounding the development that are taller than I am. There has been a dangerously leaning lamppost that has been that way for 4 years despite several complaints. If one resident on the development refuses to pay, they stop all work. The grass in the past has also grown to about 5feet! The rose beds were left to die, and are full of dry clay - the mulch… Read Full Review

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★☆☆☆☆

“Nasty, lazy people”

Written on: 11/07/2014 by plewis00 (3 reviews written)

A nightmare to get hold of when you want them, but just wait until they want something from you (usually money), they will be on at you all the live-long day with letters mostly - likely cut from a template. Have no grasp of how to communicate with human beings, apparently everyone else is pond life to them and needs to be spoken down to. Slap administrative charges on everything they do in the hope you'll pay them without question. I actually got told off once for ringing them before 9am and… Read Full Review

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★☆☆☆☆

“Countrywide are legal theifs!”

Written on: 07/07/2014 by Brendonx306 (1 review written)

Countrywide are an absolute disgrace,they put our service charges up every year but the block never has any maintenance done to it.when they painted the stairwells they charged each resident £400 extra on their charges,they have recently taken £900 off of each resident to resurface the car park and fit a new front door this was over a year ago and still we have had no car park or door, We can never get hold of any one to speak too at their office they are always away from their desk or at… Read Full Review

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★☆☆☆☆

“Just Awful”

Written on: 12/06/2014

This has to be one of the worst companies I have ever had to deal with. No one what anyone else is meant to be doing, everybody is misinformed, and they appear to get annoyed when you have and issue such as faulty electrics on a shower. Still, it only took them 10 months to sort that one for us. Now they are trying to charge for work that needs to be done from our deposit, although the work was already charged from the previous tenants deposit yet the work was never carried out. Trying to… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 28/05/2014

Countrywide managed a let property for me. They provided no service I spent more time managing them than they did managing the property. The first ploy was always to pass you on rather than manage the issue. They never ever replied back to you you always had to chase them. They treated the Clinet as a cash cow which had to be miked until it wwas dry. When challenged about extra charges they back down The tatic was to be hoped not to be caught out or think people would not notice. Only only gave… Read Full Review

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★☆☆☆☆

“HLM part of Countrywide dont go near them ”

Written on: 23/05/2014 by Tilley136 (1 review written)

Where to start, I'm a leaseholder and have the pleasure of HLM as the managing agent. The development is about 8 years old and HLM were employed by the landlord Walton Homes since day 1. Their management cost has increased every year and when challenged To explain how their management fee has been calculated they reply by advising me "we charge a fixed fee which is recognised as good practice" I'm also frustrated that every time a maintenance issues arises there is no attempt to recover any… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY LIKE THE PLAGUE - DO NOT USE -”

Written on: 14/05/2014 by jIanson77 (1 review written)

As a landlord, I employed this company to provide management for one of my properties. I expect my tenants to be treated with respect and their queries to be attended to. After being contacted directly by my own tenants, I was utterly appauled at the way they had been treated - thankfully backed up with written and recorded evidence by Countrywide Property Management (CPM). Issues were not brought to my attention, and I listened in to a phone conversation between them and CPM. CPM lied about… Read Full Review

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Topoftheworld13's Response to jIanson77's Review

Written on: 20/05/2014

The OFT is undertaking a market study of the industry.

It invites interested parties to submit evidence of the functioning of the market. Being a half glass full person, I have submitted my negative experience of Countrywide and other properties we own to the OFT and would encourage other such dissatisfied individuals of Countrywide and otehr property management companies to do likewise.

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★☆☆☆☆

“ABSOLUTELY DISGRACEFUL”

Written on: 11/05/2014 by Beachax188 (1 review written)

Our flat is in a development for over 55's. There are over apartments and some of the residents are very elderly and infirm being in their 80's amd 90's. This disgraceful company have been promising the redecorate stairs, halls and communal areas ever since I moved in - it has still not been done and looks very tacky now. In the last 15 months the windows have been cleaned twice, and at present there is no window cleaner at all. There have been issues about parking, and when I attended a… Read Full Review

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★☆☆☆☆

“just taking money without completing the service”

Written on: 06/05/2014 by Kingqa1969 (1 review written)

4 years i have lived in my flat and every year they have increased the charges starting when i first moved in from £700annually to now £1350 for 2 years no cleaning of communal areas. i have been contacting them constantly asking them to fix the situation and only just reinstating the cleaning but won't refund us. I just get oh that not my department i have been asking for 6 months for copy's of account for our estate not just estimates they have been unable to provide me with that… Read Full Review

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★☆☆☆☆

“worst company in the uk”

Written on: 05/05/2014 by 355Jacobs (1 review written)

Countrywide are well known for having the very worst reputation in the In the industry. Their business is characterised by inept moronic and rude staff. Lies and misinformation are normal, together with outrageously high bills. This low grade company is one to avoid at any cost… Read Full Review

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★☆☆☆☆

“license to print money....”

Written on: 30/04/2014 by qmSutherland102 (1 review written)

4 weeks ago i received a letter from countrywide stating i owe nearly £500 for the year of 2010. i have never been informed of this amount before now. so.....over the last few weeks I have emailed back and fourth to the most unhelpful, rude and ill mannered people i have ever dealt with at countrywide regarding this. i have asked for a breakdown which they said they incorrectly credited my account (i never received any cash) so i then asked the total i should have paid for 2010 to which they… Read Full Review

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Negligent_Incompetents's Comment

Written on: 13/05/2014

If you do not cough up to their unlawful demand they will add another £160 when they set their solicitors on you to collect with their fees.
Nice work if you can get it eh.

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★☆☆☆☆

“Worst co hlm”

Written on: 04/04/2014 by HarmonyKerr412 (1 review written)

Hlm same as country wide . Our block of flats is managed by hlm property management never ever have hlm manage your flats. One of the worst company on this planet. They keep on increasing the charges every year do not provide some of the services like window cleaning and garden maintenance but still charge u. Despite writing to them 50 times they still charge solicitors charges and £144 admin fees they will add this to ur account when ever they want to. To sell the flat they will charge u… Read Full Review

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