Countrywide Property Management Reviews

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Countrywide Property Management

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Latest Reviews

★☆☆☆☆

“Dreadful service”

Written on: 14/08/2016 by fsHolden486 (1 review written)

Dreadful company, Used them for a while to manage my house in Downham Market. Attitude of one of the staff was rude and arrogant, but the final straw was when I caught her out in a lie regarding a gas safety check. Enough was enough and I changed to a more local company. I wouldn't use Abbotts/Countrywide again and I certainly wouldn't recommend them. Poor communication, rude and expensive in comparison to other letting agents. On the plus (main customer service office and deposits… Read Full Review

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★☆☆☆☆

“DANGER! Countrywide Estate Agents in Kent”

Written on: 04/08/2016 by Jarvisen216 (1 review written)

The estate agency in a Kent town lied through their teeth. They refused to give their head office number and states they didn't have one. Lie. They said it wasn't their fault but it was the solicitors - who were countrywide solicitors - they said they had nothing to do with them. Lie. They lied about the completion date which affected 5 people in the chain. It involved an elderly and sick couple having to move into a hotel a week before she had a heart operation. The rest of us had to sleep… Read Full Review

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★☆☆☆☆

“Never done then the work,when I refused to pay,they...”

Written on: 15/06/2016 by Nabila123 (1 review written)

Countrywide are a Management company for my flat in Milton Keynes, never stuck to there end of the contract, l kept asking but nothing was done. I stopped paying and after 2 years when they missed my money, admitted fault, but would not compensate and then took me to court. As I was unable to afford a top law firm I was unable to fight them in court. So from approx. £1300.00 charges due they made me pay £2500.00!! Plus I have to pay for there lawyers charges of near £1000. Been passed… Read Full Review

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★☆☆☆☆

“Do Not Care”

Written on: 31/05/2016 by AmandaFaulkner (1 review written)

This organisation has the worst reputation in the industry. It is richly deserved. I have lived in development managed by them and have experienced ridiculously high bills for everything, non-existent service and incompetent staff The guys that run this outfit simply do not care. I am at a complete loss to understand why they have not been shut down. An operator writh the worst name in the business… Read Full Review

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★☆☆☆☆

“TERRIBLE, WISH I HAD READ ALL THESE REVIEWS EARLIER!!!”

Written on: 22/05/2016

Currently going through disputes procedure as bond been held back nearly two months due to countrywide losing files. Manager always unavailable due to Manager meetings but never it seems meetings relating to customer service as no promised callbacks materialse. Disorganised chaos, Would not recommend AVOID AVOID AVOID… Read Full Review

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★☆☆☆☆

“Worst Experience of my life!”

Written on: 20/05/2016 by Girl1988 (1 review written)

Countrywide Property Managment is utterly terrible, so unorganised from the start and in no hurry to help anyone but themselves. Losing track of rent payments and not getting a roof leak sorted are just a few of the problems I've had to deal with. Everyone completely contradicted themselves and didn't communicate any important information to me when they needed to. At one point they completely gave up communicating with me at all while I was trying to get my property sorted!...I actually had to… Read Full Review

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★☆☆☆☆

“WORST COMPANY IVE EVER DEALT WITH!! AVOID AT ALL COSTS!”

Written on: 19/04/2016

I have had nothing but problems with this company. All residents on the development I live on have been issued with an `arrears` bill for service charge. This is due to 3 years of Countrywide forecast for costing's being inaccurate, yet it took them 3 years to realise this. They have then hit all the residents with bills running from £1000.00 - £3,000.00 for `underpayment` for the previous 3 years, yet it is Countrywide who set the Direct Debits up and set the amount they would require each… Read Full Review

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★☆☆☆☆

“Don't buy a property on a devleopment that uses them!”

Written on: 13/04/2016 by Nasher1980 (1 review written)

Shocking, absolutely shocking. They provide the estate management for a Crest Nicholson development I brought on over 4 years ago. I would actually refuse to buy a house moving forwards from a house builder who uses Countrywide as their management company. Each year their service charge budgets go up DESPITE the previous year, on ALL occasions, being 20% UNDER budget the year before! I don't really have an issue with the money Countrywide do spend on the estate, but this 20% is never… Read Full Review

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Fuzzy_Bear's Response to Nasher1980's Review

Written on: 01/05/2016

Interesting your tale about Budget/Expenditure difference. Firstly, monies do not have to be "reimbursed", unless specifically allowed for in Lease. That's the bad news! Secondly, There appears to be a common thread - the computer system that they use doesn't do a simple "Budget less Actual Expenditure = Profit or Loss, divided by TOTAL number of tenants = individual credit/debit" exercise. They seem to only take into account actual income, so if any tenant is in S/C arrears, they ignore the value of the debt in their accounting. This is a basic error. I suggest you look to apply to the First Tier Tribunal for a change of Manager.

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★☆☆☆☆

“Rip off company ”

Written on: 19/03/2016 by Arnold122 (1 review written)

Hi countrywide property management try and get you to use there maintanace company for repairs 5 times the cost of a local maintance company. Also very slow getting back to you unless its a repair that needs doing and they wont to quote for work. Last straw was £90 to tell tenents there short term six month rental contract would not be renewed. Changing companys going back to a local small company not this large rip off companyt… Read Full Review

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Brummy72's Comment

Written on: 30/03/2016

They add cost lines into the service lease agreements that don't exist. And finding it difficult to get rid of them. They have done it again with us this year adding in for costs that don't exist. Still battling on trying to get all inovices and breakdown on the accounts as nothing adds up correctly. Any advice from anyone please

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★☆☆☆☆

“COUNTRYWIDE.TOTAL DISREGARD FOR LESSES SECURITY.”

Written on: 21/01/2016 by negligent_incompetentsx (1 review written)

Scaffolding was erected (with ladder) for roof repairs some 10 days ago outside a female lessees bedroom window. Dwelling is in a crime ridden area. I have E mailed Countrywide PLC twice to remind them of the outstanding repairs & the security issues, but have yet to receive acknowledgment of my enquiry or remedy of the problem. We are about to slip into the third week. I also expect that the new tenant of the property below would like to see the end of further rainwater ingress causing… Read Full Review

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★☆☆☆☆

“Totally disorganised”

Written on: 30/12/2015 by JacksonHansen (1 review written)

Countrywide are the managing agent for several properties I own and their level of service is extremely poor. The only advantage is that they make MANY mistakes especially financial mistakes, I get them to correct the ones to my disadvantage, but leave them to sort out the ones to their disadvantage. Their mistakes have cost them a fortune… Read Full Review

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★☆☆☆☆

“Rude and disrespectful ”

Written on: 16/12/2015 by woPrice79 (1 review written)

Had to contact this company to advise gas company had given an advice notice on two items that should have been picked up when contractors did repairs. He was so rude and verging on being verbally aggressive. No idea how these people stay in work! They don't deserve the one star given… Read Full Review

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★☆☆☆☆

“Words fail me”

Written on: 13/12/2015 by Copelandcv119 (1 review written)

I own a 3 bed House, the estate is run by Pentland Estate Management. I have always paid the extortionate fees that they charge on time, but in 2013 and 2014 I never received any invoices. 2 months ago I received a solicitors letter from a company called SLC solicitors asking me to contact them, I rang them the same day and they informed me that I hadn't paid my service charges, I agreed but I told them that I'd not received any invoices, they told me it was because I had failed to inform them… Read Full Review

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Fuzzy_Bear's Comment

Written on: 28/02/2016

Countrywide have a centralised Accounts office - check whether your Demands come from an address in Essex (Colchester or Chelmsford - can't remember). Their computer will only print "copy Demands" with the address that it has been updated to - so, if there was another address on the system until, say, the 30th November, and then someone updated the address on the 1st December, then any instruction to the computer to print another "Copy Demand" will have the new address on it. Can't comment on amounts etc, but I suggest you send the actual S/C Demanded (before Costs) direct to Pentland with covering letter saying "in full & final settlement of all heads of claims", & see if they bank your cheque. If they do - job done. If not, then they can't charge you any more than what has been claimed so far - i.e Court Costs. Not a complete answer, but maybe some help.

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★☆☆☆☆

“Stay well clear of Countrywide Estate Management!”

Written on: 22/11/2015

You save for your own home, you except the fact you pay to keep the area well maintained.... But this company takes the mick! 1 star is to higher rating! If you go to buy a house and the estate is managed by this company run away! In an estate with over 100 houses only a handful pay these service and estate charges. What do you get for your money you ask well no customer service, abusive staff and the worst estate management you can imagine. They ignore everything and when they do act its with… Read Full Review

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Fuzzy_Bear's Comment

Written on: 28/02/2016

Complain, in writing, to the RICS, with as much information and "proof" as you can get.

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★☆☆☆☆

“Appalling Company Do Not Go Near”

Written on: 16/11/2015 by Birdge81 (1 review written)

A company the operates well below any recognisable level of any service standards. Low grade unprofessional, clueless staff operating poor systems and sky high bills. A company only driven by profit, management simpy do not care about their reputation. Go and find a decent company. In any other business these people would have been shut down long ago… Read Full Review

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★☆☆☆☆

“Absolutely Awful!”

Written on: 08/11/2015 by Jaxx207 (1 review written)

Rent a property through Countrywide. No one person dealing with account so you often have to explain what you are calling for numerous times. They charge for everything, we recieved 2 letters from them and they tried to charge us £60 for it! When I called to query this, they transferred me numerous times. Absolutely awful awful company, never again will I go to them… Read Full Review

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★☆☆☆☆

“Slow and uncommitted ”

Written on: 04/11/2015 by Rodgersbf2 (1 review written)

Very bad at keeping in touch; had to chase them all the time - would not use them again or recommend them to anyone… Read Full Review

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★☆☆☆☆

“too many people were dealing with my estate so took...”

Written on: 30/10/2015

too many people were dealing with my estate so took too long to deal with enquiries… Read Full Review

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★☆☆☆☆

“Complete Waste of Time”

Written on: 07/10/2015 by yqPowers312 (1 review written)

This outfit have been managing our development for many years. Everyone will tell you exactly the same things these people are rude, ineffective and will rip you off at every turn. In all the years these people have been mismanaging our development none of us have ever met any of their staff. The inflated bills for sub-standard work from companies that they are very clearly in cahoots with just keep coming. This is a completely crooked organisation and you will regret the day you ever… Read Full Review

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★☆☆☆☆

“Fraudulent behaviour”

Written on: 03/08/2015 by PaulCumming (1 review written)

An absolute disgrace of a company., I regret the day that I had to take them as the management company when I let out my house through Bridgfords estate agents. A year ago I had to have quite a few jobs done on the house. They told me everything was fine with the property, that all works I had requested had been completed. That was a lie. In reality I only found out the truth when my tenant contacted me directly to tell me the truth, I had approved over £3k of essential works, but found that… Read Full Review

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