Countrywide Property Management Reviews

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Countrywide Property Management

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Latest Reviews

★☆☆☆☆

“Fraudulent behaviour”

Written on: 03/08/2015 by PaulCumming (1 review written)

An absolute disgrace of a company., I regret the day that I had to take them as the management company when I let out my house through Bridgfords estate agents. A year ago I had to have quite a few jobs done on the house. They told me everything was fine with the property, that all works I had requested had been completed. That was a lie. In reality I only found out the truth when my tenant contacted me directly to tell me the truth, I had approved over £3k of essential works, but found that… Read Full Review

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★☆☆☆☆

“Worst I've ever dealt with”

Written on: 31/07/2015 by Kmcleod (1 review written)

Absolutely disgraceful company, don't think any of them have ever heard of customer service. Witnessed one member of staff intentionally fobbing off calls so it's no wonder you can never get through to them. Been dealing with getting a lease resigned since May and they called yesterday to say it must be signed today and tried to blame us saying we have messed them about!! Also trying to get money expensed for keys that got cut (In May) and got told they have no idea who would deal with it and… Read Full Review

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★☆☆☆☆

“Utterly incompetent company”

Written on: 26/07/2015 by dbinq (26 reviews written)

I am a landlord and these manage tge repair side of things. It makes me wonder what I am actually paying these guys for?! They will just fob you off with any old excuse, they will pass blame on to anyone else in team as instead of having 1 or 2 people dealing with issues they seem to have several people dealing with problems so if anything goes wrong they all just keep blaming each other. I cannot wait go dump these as my managing agents and will definitely reasech my next agents better… Read Full Review

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★☆☆☆☆

“appalling! if i could give NO STARS i would! ”

Written on: 08/07/2015 by pnBarnett54 (1 review written)

AVOID IF YOU CAN!!! they would rather mess you about/ignore you than do their job, making the smallest of jobs into a massive one costing 100x more than it would to have sorted it when first asked! we rent a house and countrywide 'manage' our property. we have been here nearly 2years and not once had an inspection, the previous tenant says she didnt have one either. when we moved in paper work was all wrong stating things that were not here and missing things that were (eg- '1 picture hook hole… Read Full Review

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★☆☆☆☆

“Worst company ever! Branch Manager was a poor excuse...”

Written on: 22/06/2015 by ncAndersen1986 (1 review written)

Worst company ever! Branch Manager was a poor excuse for a property manager and somehow she has been promoted to branch manager at the Fareham office! She never takes or return calls so I assume that her promotion was by default! Ridiculous charges, no service, complaints are never taken seriously or upheld, my advice is to avoid, avoid, avoid!!!!!… Read Full Review

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★☆☆☆☆

“Rotten to the Core”

Written on: 23/05/2015 by BethanyQuinlan (1 review written)

This company completely stinks. A rogue company without any sense of what is right or fair. Inflated questionable charges, obnoxious employees and a senior management team that could not give a dam about how they operate. Complete rogues. Avoid… Read Full Review

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★☆☆☆☆

“Bully boys of the corporate world!”

Written on: 15/05/2015 by czHodges1992 (1 review written)

Countrywide are by far the very worst company we as another company have had the displeasure of working alongside. Completely untrustworthy throughout. My advice would be to source a small independent company to look after your concerns and not to think you will be receiving anything but the worst service from a company such as Countrywide… Read Full Review

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★☆☆☆☆

“Nasty and incompetent”

Written on: 14/05/2015 by poDuncan294 (1 review written)

Countrywide are doltish, incapable and deceitful. All the money I paid to them in service charges went down the drain. Since 2013, Countrywide failed to collect a large proportion of the service charges which the previous agent had managed to collect without difficulty. Despite this, there was plenty of money in the sinking fund for my block's cyclical repairs which, incidentally, Countrywide claimed on three occasions was around half of what it actually turned out to be. Even the half they… Read Full Review

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★☆☆☆☆

“Charges For Exterior Repairs & Decorations”

Written on: 29/04/2015 by Holdenj233 (1 review written)

I'm looking for some advice?! I recently received an invoice for over £3,500 for 'exterior repairs and decorations' from countrywide. This has been split from over £200,000 for all the flat owners, one block of flats somehow excluded for being owned by another management company. It is also due in 3 months, not long to raise that sort of cash. I can't see how on earth the cost is this high and I don't see why I should be having to pay towards it, especially the ludicrous figure. I've hardly… Read Full Review

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★☆☆☆☆

“worst company ever!!”

Written on: 29/04/2015 by elsq (1 review written)

when I decided to move out from my flatshare, I needed references for my new flat, they said I didn't pay my rent. I spent hours on the phone with them but they still said that I might have paid but too late... that was wrong, I paid on the due, as it was a standing order, I don't decide the date! and at the end I gave up and found a guarantor. and then, a new flatmate arrived, countrywide said that he has to pay the deposit and the first rent (that I already paid) to me to make things easier… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 17/04/2015 by ccHarris-Alt356 (1 review written)

Among all the estate management companies I have experience of, Countrywide as far and away the worst. A succession of managers assigned to our estate all arrived promising communication and action. In reality there is no communication and very little work. A broken electric gate took 10 weeks to be mended, the roof has never been inspected in all the time they have managed us and the are utterly incapable of collecting arrears from tenants who default on their fees, leaving us permanently… Read Full Review

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★☆☆☆☆

“Absolutely shambolic!!!”

Written on: 10/02/2015 by JezBrum (1 review written)

Have been with this company for about 2 years and it is a terrible experience as a landlord. It seems they are only interested in collecting the money and not actually providing any service at all. Firstly whenever there is a repair to be done and I request that they give me a price for their subcontractors it can be more than double what I can find if I look at getting somebody to do it myself. I recently had an issue with damp in the bedroom and they quoted me £600+ for new guttering… Read Full Review

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★☆☆☆☆

“Worst Company Ever. They should be ashamed of themselves.”

Written on: 26/01/2015 by qdWaugh468 (1 review written)

This has to be the most ridiculous, clown company I have ever come across. I am only giving it 1 star as I have to give it something. But they don't even deserve that. We gave them nearly £3000 in fees when we moved into their dangerous rental property and they still have not resolved the problems over a year later! The staff are all so extremely rude and unhelpful to the point where I wonder if they are doing it on purpose!? It is a sham company run by people who are obviously only there for… Read Full Review

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★☆☆☆☆

“Wouldn't touch them with a bargepole...”

Written on: 18/01/2015 by pbSpencer48 (1 review written)

I came across this site while in the process of thinking through whether I should buy a leasehold house which is managed by Countrywide. Their role in the sale process appears to be that they are acting on behalf of the freeholder. The house is being marketed via an estate agent. After 2 viewings I had significant concerns about its condition, given the asking price and the eye-wateringly high service charges. It looked to have been rented out prior to going on the market and was very… Read Full Review

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★☆☆☆☆

“Tried to charge exorbitant late payment fees”

Written on: 12/11/2014 by Ayersle390 (1 review written)

Several weeks late in paying a service charge of GBP250 they slap on a "reasonable" (in their very words) late payment fee of GBP144. Rates that would make the most nefarious loan shark blush. To their credit when I declined this kind offer they reduced it to a mere GBP72, which they can whistle for. Next stop, Property Ombudsman. Funnily enough they seem very familiar with the process!… Read Full Review

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★☆☆☆☆

“Cheltenhamrainwater sterted pouring in to my home in...”

Written on: 21/10/2014

Rainwater started pouring into my home in January 2014. The inlet to the valley guttering was blocked. Countrywide had no knowledge of this listed property and had never inspected the roof as maintenance. Countrywide failed to act appropriately and did not set up a roof inspection until July 6th!! A damage report was published immediately. Severe damage to my home from the storm on August 10th. To date the work required has not been carried out. … Read Full Review

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Gl53's Comment

Written on: 22/10/2014

No idea why I gave even one star!! Simply too kind I think.

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★☆☆☆☆

“Worst Company Ever”

Written on: 13/10/2014 by Gadgetgeezer (3 reviews written)

Have always paid my bills for the last 9 years. Just recently paid one and it shows on my bank account but they write me some pathetic letter saying I haven't. Expect this will take ages to resolve. They also don't carry out safety critical repairs. We have a car park whose retaining wall is crumbling and it could give way at any moment. Have they done anytying? Nope!!!! A lesson to us all is: if you buy a Freehold property and the developer (Bovis) decides to get in a Management Company… Read Full Review

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★☆☆☆☆

“help needed with their "admin" charges and their...”

Written on: 05/09/2014 by ben5192 (1 review written)

hi, I have had letters from them stating that I owe them now about £1000 due to my postal re direction ending and my tenant not fwding me the post, anyway this original bill for was £65 which I paid as soon as I found out offered to set up direct debit etc which they apparently don't do. the extras are solicitors fees and their "admin" charges, do I have any chance of getting this reduced… Read Full Review

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Jasoncooke93's Response to ben5192's Review

Written on: 07/09/2014

My advice - don't even think about paying this faux invoice. Ask them to take you to court - they don't stand a chance. But first consider they may mess with your credit rating. Unfortunately the insane credit system we now have, means any company has free access to do as they see fit with your credit file.

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Nrcw34's Response to ben5192's Review

Written on: 08/10/2014

Hi, I have a similar issue with them at the moment, in August I rang them and paid my £530 six monthly (in advance) service charge and specifically asked if that was all I owed...Yes that's all mr client all sorted for another 6 months...roll on a few weeks and I return from Holiday to a snotty letter from Swaine Allen (look at the bottom of their paper they are still lockings just trading under another name) saying I owed £75 and by the way Countrywide have added £300 admin plus Swaine Allen are charging £342 so a £75 dept that's been outstanding 60 days is costing me £642...thing Wonga would be proud of that return...Ive paid the £75 that I accept I do owe (ground rent) but surely they should have told me that it was owed when I paid my service charge. they are sneaky low life's of the worst kind

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Negligent_Incompetents's Response to ben5192's Review

Written on: 10/09/2014

It's probably more lucrative for Countrywide (& their solicitor cronies) to not offer direct debits to their victims, plus their administration have trouble tying their shoelaces let alone organize administration or property management.
Pay the outstanding sum(- solicitor fees) to Countrywide, return to sender any waste paper sent from the third party interloper parasites, & arrange with your fellow lessees/victims to employ alternative management agents who are actually interested in service & not just revenue for the shareholders.
Incidentally, who were the solicitors you received correspondence from?
Good to have some transparency... ;)

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Ben5192's reply to Negligent_Incompetents's Comment

Written on: 10/09/2014

Their solicitors are swaine and allen from memory, they have given me 14 days now to pay up the full amount hich i think is unreasonable for a start. I have replied wanting to have a list of dates of when they sent want letter and what the content of letters were along ith a list of the charges etc

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Negligent_Incompetents's reply to Ben5192's Comment

Written on: 13/09/2014

Not a pleasant situation you (& many other victims of Countrywide PLC) find themselves in.
Thanks for the information regarding the solicitors trying to contract with you.

QualitySolicitorsLockings used to do the bidding for Countrywide PLC, maybe they do not wish to soil their “family solicitor” brand any longer with nefarious sources of revenue, or be associated with incompetents such as Countrywide PLC.
Settle the alleged debt with the fees for letters to Countrywide PLC.
Return unopened any mail sent from 3rd party interlopers.

& remember, you’ll be judged by the company you keep ;)

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Negligent_Incompetents's reply to Negligent_Incompetents's Comment

Written on: 15/09/2014

Edit.. Cannot post links on here, i added links to Swaine Allen & QualityLockings sites on my last post which do not show.
Check the meet our team pages...

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Ben5192's reply to Negligent_Incompetents's Comment

Written on: 15/09/2014

how do you mean?

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★☆☆☆☆

“Unbelievably bad experience with this company”

Written on: 27/08/2014 by DPBentley (1 review written)

Blundells a trading arm of Countrywide Property Management provided a ‘fully managed property service’ for us over the last 3 years, charging 10% of the rental for their services. We were led to believe that they would ensure our property (previously our home) was being well looked after by the tenants while we were out of the country, or at least advise us otherwise. The property was always ‘well maintained and looked after’, but 3 years and 2 tenants later, we have had hundreds of… Read Full Review

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Jasoncooke93's Response to DPBentley's Review

Written on: 07/09/2014

Please post a link to the Property Ombudsman you used. Would be very useful for all reviewers so they can submit complaints.

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Dpbentley's reply to Jasoncooke93's Comment

Written on: 07/09/2014

Anyone can access the Property Ombudsman's web-site where all the required forms are available to download and can be forwarded to them.

It's lengthy and time-consuming for (in our case) little reward. However we hope if more people complain then the Property Ombudsman' totally impotent 'Code of Conduct' may have to become robust enough to ensure Countrywide are made to manage the property in accordance with the Tenants Agreement, rather than be judged on a purely paper exercise.

You can also complain to their Trade Association (see Countrywide's web-site), but generally these associations are funded by the Lettings Agents themselves, and are therefore a joke.

It's a shame this review site wouldn't publish our e-mail address as we wanted to arm any absent Landlord's out there who were worried about their property and wanted to learn how best to protect their investment whilst under the 'management' of Countrywide. But the most important piece of advice we can give is not to believe a word they say about the state of your property unless they give you proof.

Hope that helps!

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★☆☆☆☆

“Rogue Company”

Written on: 23/08/2014 by qnBatchelor485 (1 review written)

This company has way too many negative reviews to be ignored. A company well known for operating to the outer edges of lawful. Staffed by incompetent and rude employees. The scams operated by this company have one purpose - to fleece as much money as possible from leaseholders Little surprise to learn the CEO is an ex banker… Read Full Review

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Negligent_Incompetents's Comment

Written on: 10/09/2014

Excellent post. A concise & accurate review.
Victims should do some research as who who is pulling the strings.

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Lukerahman's Comment

Written on: 17/10/2014

hi am an employee of the firm and totally agree with you there are so many scams going on that I have found to be unethical and bordering on the illegal
I cannot work for them any more and believe that there practises need to come out in the open

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