written by on 02/05/2011
I bought a flexcell memory foam mattress from Memory-mattress because of the trial period. However, that didn't work for me as my phone calls were not returned. The person who did answer wouldn't deal with my query as I hadn't bought the mattress from him, and no-one else called me back. I did eventually get an email reply, just before I went off on holiday, and she was good enough to say that they would extend the trial period for me. However, on return I had a very busy period at work and forgot. So I am left with a mattress that has gradually made my back stiffer and more painfull, I have difficulty getting out of bed each morning. I have now given up and ordered a traditional coil mattress with memory foam on top from a different company - I just can't wait to get it! I didn't realise how bad the memory foam one was till I slept on a 'real' mattress on recently, and wakened with no pain or stiffness after a few days. The Flexcell mattress actually sags in the middle. The guarantee specifically excludes this as a reason to return the mattress. Despite it sagging, the surface isn't really that comfortable - mind you, I used to have a Tempur mattress which I loved. So the flexcell had a lot to live up to.
written by on 01/05/2008
www.memory-mattress.co.uk have been great , excellent communication.
written by on 11/12/2007
What a shame to let down a good product with poor customer service and poor attitude when dealing with late deliveries.
I bought 2 from memory-mattress.co.uk, the first one arrived late, and I am still waiting for the second.
Our friends who recommended it had theirs delivered late too.
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