John Lewis-Waitrose Partnership Card Reviews

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1.5 stars
Average rating for this product is: 1.5 out of 5

From 0 ratings and 2 reviews

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LenderBalance Transfer RateBalance Transfer DurationPurchase RatePurchase DurationAPR  
BT Standard Credit Card0.00%3 months13 months 3.00% fee3 months16.90%
MBNA Platinum Plus Visa0.00%3 months13 months 2.90% fee3 months15.90%
MBNA Platinum Rewards Visa0.00%3 months13 months 2.90% fee3 months15.90%

Average Ratings for John Lewis-Waitrose Partnership Card

  • Customer service1 stars
  • Value for Money3.5 stars
  • Overall rating1.5 stars

2 Reviews For John Lewis-Waitrose Partnership Card

  • Guest 15th Nov 2009

    Reviewer rating: 2 stars


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    I agree with the other reviewer - the loyalty scheme for John Lewis/Waitrose is good, but the customer service is poor. I noticed on my latest bill that I had been double charged for a Sainsburys' shopping expedition. Sainburys were very nice about it - they said it was a problem with the bank and I had not been charged twice by them, but they gave me a £20 voucher even though it was not their fault. A different story when I went into John Lewis. I had to speak to the bank on the telephone. They knew all about it because it had happened to many people, but they did not apologise or offer any compensation. In fact they thought it was OK for me to pay over £80 that I did not owe and wait for another month before I could get the credit!! If I had not asked, they would not have written to tell me. Sorry would be nice.

  • Guest 25th Jul 2009

    Reviewer rating: 1 stars


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    John Lewis / Waitrose: Great
    John Lewis / Waitrose credit card run by HSBC: Poor

    I find the the John Lewis partnership great. Quality products and quality service. I usually purchase items from John Lewis or Waitrose.
    The John Lewis - Waitrose partnership card is the problem and the subject of this review. The use of the card produces credits in the form of vouchers at a rate of £5 per £1000 spent I think which is quite good for me because I shop at John Lewis and Waitrose anyway.
    T ...