Nationwide Telephone Banking Reviews

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5 stars
Average rating for this product is: 5 out of 5

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Alliance & LeicesterPremier Direct AccountEarn a great rate of 6% AER (fixed for one year) on balances up to £2,500.Monthly6.00%0.00%£2,000.00
Alliance & LeicesterPremier CurrentExtended offer switch today and receive £100 cashback. Online exclusive offer ends 13th December 2009.Monthly0.50%0.00%£2,000.00
NatwestNatwest Advantage Gold AccountEnjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products.Monthly0.25%18.49%n/a

Average Ratings for Nationwide Telephone Banking

  • Customer Service5 stars
  • Overall rating5 stars

1 Review For Nationwide Telephone Banking

  • letik Rank: Staff Sergeant 27th Apr 2008

    Reviewer rating: 5 stars


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    Good Points: Convenient. Cheap.


    Bad Points: A bit slow.


    General comments: Call in via a geographical number (01793) or a business number (0845) - check with your phone company which is cheaper. To enter the system, you enter your customer number and pass number on the keypad. A woman's voice gives you instructions. You can interrupt her, although if you're too quick it doesn't work. Select a service by voice command ("pay a bill") or with keypad tones (e.g. #1). Same when entering the amount, either say "one million pounds" in the presence of colleagues, relatives or strangers, or punch it in discreetly on the keypad. Services available in the automated system are informational (balance, recent transactions), money transfer (to your other Nationwide accounts, or to any UK bank account previously set up via the web interface) and preferences (change your passnumber). For other enquiries you can ask to be connected to a human operator (I didn't try that ...). A handy leaflet is provided telling users the phrases or digits corresponding to services and options.