Nationwide Telephone Banking Reviews
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Average Ratings for Nationwide Telephone Banking
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1 Review For Nationwide Telephone Banking
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letik
27th Apr 2008
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Good Points: Convenient. Cheap.
Bad Points: A bit slow.
General comments: Call in via a geographical number (01793) or a business number (0845) - check with your phone company which is cheaper. To enter the system, you enter your customer number and pass number on the keypad. A woman's voice gives you instructions. You can interrupt her, although if you're too quick it doesn't work. Select a service by voice command ("pay a bill") or with keypad tones (e.g. #1). Same when entering the amount, either say "one million pounds" in the presence of colleagues, relatives or strangers, or punch it in discreetly on the keypad. Services available in the automated system are informational (balance, recent transactions), money transfer (to your other Nationwide accounts, or to any UK bank account previously set up via the web interface) and preferences (change your passnumber). For other enquiries you can ask to be connected to a human operator (I didn't try that ...). A handy leaflet is provided telling users the phrases or digits corresponding to services and options.
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Web Links
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Customer Registration - REGISTRATION
Use this form to register for Nationwide's Telephone Self Service or setup your details again if you have forgotten your pass number. Items marked must be completed...
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